WellSky Personal Care Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Product
I love that WellSky sends automated reminders for expiring documents. That is a nice little ping,...
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Product
WellSky limits the number of characters in messages, but it doesn't tell users how much space the...
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Product
The vendor finally allowed us to put in preferred names. If a caregiver is John Smith but their...
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Relationship, Product
Last year, the system wasn't recognizing a lot of caregiver emails. That was a huge problem....
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Product
Newly hired caregivers who already used WellSky Personal Care at another agency always run into...
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Product
CareAcademy is linked to WellSky Personal Care. That is great. However, when I activate a caregiver,...
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Relationship
WellSky does a lot right. Of course, I still have complaints because I am a customer. There is...
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Loyalty, Product
I wouldn't trade WellSky's system for anything. Even though I complain about it, I have used other...
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Product
Our caregivers receive automated shift reminders from WellSky. Those are good. The reminders will...
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Relationship
We had problems with the system's Hireology integration for a long time, but those problems seem to...
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Product
We are still trying to do more things with our caregiver logs in WellSky Personal Care with how...
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Operations, Product
It is easy for us to use the system's website and to update the care log and client log. Once I had...
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Product
With our client demographics, we have to enter authorizations multiple times before we get them into...
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Operations
It would be nice to get regular follow-up from the vendor, especially with new implementations and...
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Culture, Relationship
We have been trying to talk to WellSky's salesperson. They are not a hands-on person. We had a call...
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Loyalty, Operations, Product
Even though WellSky Personal Care was hard to get up and running and it has some quirks, it is...
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Operations
WellSky is unable to really provide good customer service. That was really a challenge for us with...
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Culture, Value
We have been fortunate. We are locked in for our rates, and the vendor hasn't increased them, so...
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Culture, Relationship, Operations
The system goes down a little more frequently than it ever did before, but not as frequently as the...
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Product
WellSky could provide some type of portal in the app that employees could use as a resource for all...
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Operations
WellSky offers a lot of training. The system is pretty user friendly and pretty straightforward. We...
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Product
We do have some providers who have issues with connectivity in the app. I'm not sure whether WellSky...
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Loyalty, Product
I'm 90% or more satisfied with WellSky. They have a good program. We definitely plan to keep the...
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Relationship
Our relationship with WellSky is good. We got a little spoiled when we first started because they...
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Relationship, Product
We like the interface and the technology that is available in the solution. We also like how it is...
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Relationship
If WellSky Personal Care were really bad, I would know about it. The quality is there. Based on my...
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Relationship
If I call WellSky and ask them why our CRM platform isn't working with what is going on in WellSky...
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Loyalty
Since we just got a new licensure that puts us at a higher level, I really want to talk to someone...
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Operations
During the implementation, I wanted WellSky to communicate with me, hold my hand through everything,...
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Product
In WellSky Personal Care, we can bill for things, make payments, do invoices, and integrate with...
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Relationship
WellSky Personal Care is like an Apple product, and it automatically updates itself every so often....
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Value
If the choice were mine and mine alone, I would do thorough research before buying WellSky Personal...
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Relationship
WellSky actually listens to what our needs are instead of just saying that they can't do things. It...
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Product
The only thing I don't like about WellSky Personal Care is the community. I also didn't like it with...
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Relationship
WellSky could just continue to have enough staff members when we call. If I have a problem, I call...
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Product
A majority of our staff members, especially our caregivers, use their mobile phones, and WellSky has...
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Relationship
Nothing is perfect, but I don't have a problem with WellSky Personal Care at least 95%–98% of the...
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Relationship, Product
It is so easy to fix things in the solution, and I like that. I don't have to go through somebody to...
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Relationship
I don’t know that WellSky’s executives are involved other than when we bump into them at a...
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Product
Sometimes, there will be an upgrade for WellSky, but it usually results in a problem or an outage....
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Culture, Value
WellSky charges for every single little add-on that they bring out. We wish that the vendor would...
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Loyalty
If we were starting from scratch, I’m not sure that we would go with WellSky again. However, in the...
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Relationship
We feel like WellSky doesn't hear us. There is new technology that has never addressed our needs.
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Loyalty, Product
I'm hoping that WellSky is going to update some things because they need to update their care plans....
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Loyalty, Value
WellSky Personal Care is completely separated from the other WellSky systems we use, and being able...
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Product
The scheduling piece of WellSky Personal Care works well, and we like the ability to bill out of the...
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Loyalty
We have looked for something different but have not found anything that we have been impressed with...
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Relationship, Operations
WellSky has fallen short with follow-up and follow-through when meeting at trade shows or asking for...
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Operations
I don't see any problems with WellSky’s implementations. They always do a nice job with anything...
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Product
I would really like for WellSky Personal Care to be integrated with an effective CRM solution.
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Relationship, Product
WellSky Personal Care pulls reports on what I have done. I can get a report on anything I put in the...
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Relationship
To get help with an issue, we have to put a ticket in with WellSky's support and wait to get called...
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Value
Whether I would recommend WellSky to someone would depend on the size of the organization. If I were...
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Product
WellSky Personal Care serves us pretty well. I don't usually ever hear about downtime. The product...
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Product
One of the struggles that we have had with WellSky Personal Care is trying to get it to work for our...
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Product
There are some security things in WellSky Personal Care that we don't love. There are basic things...
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Operations
WellSky wasn't proactive. WellSky’s product delivery and management were awful. Product support was...
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Relationship, Operations, Product
Regarding technology, WellSky Personal Care is very weak on the API side, and interacting with the...
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Relationship
When I seek support from WellSky, it is through a ticket. The tickets can be triaged to many tiers...
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Culture
Our contract with WellSky fully explains that we have certain features that we are looking for. Once...
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Operations, Value
We could get a little more training with WellSky's professional services without being charged for...
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Relationship, Operations
I would tell someone implementing WellSky Personal Care to learn all they can about implementing it...
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Product
We utilize WellSky Personal Care and its capabilities very well, and we want our staff members to...
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Relationship
We have regular meetings with WellSky to see what outstanding tickets we have, where we are in...
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Relationship
When we put in a ticket with WellSky customer service, the turnaround time could be a little quicker...
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Product
We have API integrations with some of the third-party vendors that we use, so WellSky Personal...
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Product
There are various things in WellSky Personal Care with scheduling and billing that could be...
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Relationship, Product
WellSky Personal Care is quick and easy to use. WellSky is fine to work with. If I have a problem or...
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Relationship, Product
One of the things that has been a problem with WellSky Personal Care all along is the caregivers can...
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Relationship
WellSky’s ability to keep their promises has definitely changed. They are a little slower in their...
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Product
The one thing I kept pushing WellSky to improve is to survey the caregiver's shift to give them the...
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Product
If a caregiver leaves a general comment in WellSky Personal Care, it just goes to a dashboard, and...
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Product
WellSky Personal Care is the best scheduling system I have used. There are a lot of good things with...
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Loyalty
Before selecting WellSky again, I would definitely see what else is out there. WellSky Personal Care...
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Culture, Product
The company that does our billing is set up in WellSky Personal Care as administrators, so instead...
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Product
There are a lot of little, intricate things that create issues in this solution. For example, if a...
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Loyalty, Relationship
Anything that we suggest, WellSky says that they will look into it and talk about it at the next...
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Product
The data in this solution that has to do with the clients and caregivers is nicely organized. I like...
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Product
I would like to be able to see what caregivers have been with which clients. A software that I used...
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Culture, Product, Value
If I have to refund a client, I have to first make an invoice and then apply that refund to that...
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Loyalty
This product is part of our long-term plans, but only because we are being forced to use it. If I...
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Relationship
There is always new technology popping up with WellSky. I don’t always use it, but the vendor is...
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Relationship
WellSky is pretty good about their support. They are very good about answering us right away if we...
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Product
WellSky Personal Care is just easy to use. It answers our questions if we need help. We ask how to...
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Operations
I think the training from WellSky is great. If we need help, the vendor has a service where we can...
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Relationship, Product
The only thing that I request is a simple email that explains what is different when there are...
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Product
Sometimes when we are inputting information in WellSky Personal Care, we forget to add certain...
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Product
I find WellSky Personal Care very user friendly for the most part. I have been working with it for...
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Product
The reporting package in WellSky Personal Care is overwhelming and complex, but the amount of...
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Product
Our caregivers have had difficulties clocking out of WellSky Personal Care at times. We don't know...
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Relationship
WellSky has extremely good customer service. If we have a question, we can get immediate help. The...
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Operations, Product
WellSky Personal Care is a complex system, and there is always something that pops up that we have...
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Product
WellSky Personal Care is very good and is very much an integral part of our company. I like the...
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Operations
WellSky could really improve their training. We all had difficulties with their tutorials. The...
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Operations
It was challenging to get the leaders of our organization to agree to work with WellSky. Our leaders...
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Product
I would like to see more functionality with some of the reporting in WellSky Personal Care because...
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Loyalty, Relationship
WellSky is always willing to listen to changes, updates, or concerns that we might have. Those...
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Relationship
We don’t try to reach out to WellSky to escalate things until we see it as a necessity. We shouldn't...
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Loyalty
WellSky Personal Care is probably the easiest system I have ever seen in my life. One of my favorite...
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Loyalty
What gives me the perspective that my overall satisfaction with WellSky will stay high in a year is...
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Relationship
Every time that I have to make calls to WellSky, they are very friendly. We have never had an issue...
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Product, Value
We have caregivers with different pay rates. With the way the system is set up, if we go in,...
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Product
A lot of times, we have problems with the caregivers clocking in. They say the app doesn't work...
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Product
The best thing about WellSky Personal Care is that our caregivers can clock in and out, and the...
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Product
Overall, I don't really have any complaints about WellSky Personal Care. I had complaints from...
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Product
I have a gripe that I have expressed to WellSky over the past couple of years. We can invoice and do...
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Relationship
WellSky’s support tends to be slow. We were ultimately able to get answers when we had to reach out....
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Value
We were looking to get some integration. The CRM on the referral side that was dealing with our...
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Loyalty
If I was starting from scratch, WellSky Personal Care would definitely be in the running as an...
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Relationship, Value
WellSky does a really good job of bucketing and bundling their products pretty well. We do get our...
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Product
WellSky’s UI is very dated. When I jump onto the platform, I feel like I'm using a tool from about...
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Relationship
All in all, we have a great experience with WellSky. Their support is fairly robust. They do tend to...
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Operations
There is usually a significant amount of training required for new users of WellSky Personal Care....
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Operations
The initial training from WellSky was great. For ongoing training, the vendor offers a number of...
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Culture, Loyalty, Product
Interoperability seems to be an ongoing struggle with WellSky. We have a number of tie-ins that we...
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Product
I do find myself sometimes pleasantly surprised by some of WellSky’s new releases, but I don't...
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Product
I would tell others looking at WellSky that I don't know of anything better. I like the dichotomy of...
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Loyalty, Product
WellSky is getting there with integration. We are essentially integrating the system with a CRM...
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Relationship
WellSky’s support is usually pretty good. We have our liaison at WellSky, and they are our advocate...
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Loyalty, Relationship, Product
WellSky is committed to and investing in the platform. They have a good vision for the platform....
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Loyalty, Value
WellSky Personal Care is the engine that drives a lot of our business. One of the other pieces that...
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Loyalty, Product
For the core stuff, WellSky's system works pretty well. I don't overly worry about the WellSky...
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Loyalty, Relationship, Product
The functionality in WellSky Personal Care is a chicken-and-egg kind of thing. Largely, our wish...
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Relationship
WellSky ultimately does keep promises but not as fast as or when we want them to. Do they deliver in...
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Loyalty, Relationship
WellSky bought the ClearCare platform, which is their Personal Care platform. It took them a while...
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Loyalty, Product
I have no complaints about WellSky Personal Care. It continues to work pretty smoothly for what we...
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Product
WellSky Personal Care works. We use it for scheduling. We get a new client, we build a care plan,...
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Product
When ClearCare became WellSky, they made some changes that I wasn't thrilled about, but fortunately,...
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Loyalty, Relationship
WellSky is receptive to feedback. But their answer is always that they have a lot of things on their...
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Value
WellSky’s charges are all inclusive. I don't get any extra charges.
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Product
Overall, I'm very satisfied with the program. My greatest concern is with one of the best benefits...
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Loyalty, Product
WellSky deals in home health, which is more skilled nursing for personal care. But personal care is...
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Product
If I'm going to look at an app, I know where it is on my phone. I touch it, and I go right there. To...
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Loyalty, Product
We talk among ourselves within the organization, but none of us really consort with our competitors...
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Relationship, Operations
I'm very skilled in the WellSky Personal Care product. I'm self-taught, and I have trained myself....
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Loyalty
WellSky Personal Care is part of our long-term plans until otherwise notified. If it were my choice,...
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Product
There are small functionality things in WellSky Personal Care that we find troubling where the...
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Product
I have been trying to integrate WellSky Personal Care with my CRM tool, and that has been a...
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Relationship
The product is user friendly. There is excellent technical support, and there is integration of...
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Relationship, Operations
When the vendor is updating the system, very occasionally, the system is not accessible, but the...
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Relationship
WellSky is responsive whenever we have questions. Also, they are pretty good with their new stuff....
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Product
WellSky Personal Care's ease of use is pretty good, and most of the functions that we do are in the...
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Relationship
WellSky’s support has gotten better at getting back to us on time, and I do appreciate that we can...
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Culture, Product
I have talked with other people who have said that other products are a lot easier to use than...
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Relationship, Product
When new folks start out with us, it isn’t too difficult for them to learn WellSky Personal Care.
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Loyalty, Value
We are a larger customer, so I think we have maybe a bit of an upper hand over independent or...
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Product
I like the fact that this solution is web based, so we can access it from anywhere without sitting...
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Product
It seems like a funny thing, but we start a couple of holidays at specific times, but in WellSky...
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Product
The website for WellSky Personal Care is not mobile friendly, and I want the vendor to improve that....
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Operations, Product
It is enough that most of our staff members are using the app for this solution on their...
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Relationship
There was a period of time when WellSky first bought out ClearCare and had some significant...
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Relationship, Product
WellSky has been very proactive about integrations with ACH vendors, credit card vendors, and...
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Operations
WellSky probably puts things into tutorials, but we are too busy. We don't have time to take those...
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Product
The system is very limiting. There are some things that would enhance the product quite a bit if...
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Loyalty, Product
WellSky doesn't listen. They are doing the best they can with the system, but they need to integrate...
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Relationship
I was worried because when WellSky was HomeTrak, their support was really good. ClearCare's support...
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Product, Value
The things that WellSky provides are all that I expect from them. Overall, WellSky's product is...
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Relationship
WellSky's system may meet people's needs, but when we ask for enhancements, WellSky acts as though...
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Product
There are many reports in the system, and WellSky tried to add analytics, but if users put garbage...
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Loyalty
Migrating our entire system to a new operating system would be a change management nightmare, so...
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Product
Downtime, glitches, and degradation happen with any software, but they seem to happen frequently in...
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Relationship
We have a unique relationship with WellSky where we are a really good partner with them and they are...
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Relationship
We have a dedicated WellSky customer service individual that I have regular touchpoints with, and...
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Operations
I wouldn't say that there are better ways for WellSky to offer training. I just think that the...
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Loyalty, Operations
We went with WellSky Personal Care because it was very easy to use. It was very easy to learn and...
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Culture, Relationship
There were a couple of times when I had issues with WellSky Personal Care and had a hard time...
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Relationship, Operations
In the very beginning, the executives were very helpful, but WellSky could improve their...
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Loyalty, Relationship, Product
When we give feedback to WellSky or have enhancement requests, they are receptive to getting that...
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Product
The solution's API connects with a lot of other larger vendors, and that is great, but I hear about...
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Product
There are a few enhancements that WellSky just rolls in with the existing product, and that is nice....
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Loyalty, Relationship
We are thinking about adding another WellSky solution into the mix, and I think that is really going...
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Relationship
We have a great working relationship with WellSky. We meet with our CSM regularly, and they are...
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Culture, Value
The pricing for WellSky Personal Care is reasonable. The vendor has done very little to enhance it,...
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Relationship, Product
WellSky has this great program where we can reach out to caregivers from our desktops through the...
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Product
One of the things that I really like about WellSky is the fact that WellSky allows us to set up...
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Product
One annoying thing that has been happening in the system recently is that in the accounting section,...
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Loyalty, Product
Sometimes the WellSky app is a pain in the “!#$%&”. Certain things are intuitive, but they don’t...
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Product
For a new caregiver who downloads the WellSky app and currently uses the app with other agencies,...
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Product
I use WellSky's system for everything. It is how I find caregivers to work for clients, how we input...
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Product
There is a feature on the landing page that tracks tardiness and every caregiver who clocks in late....
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Product
One downside of the system is there is an applicants section where applicants sit until we...
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Relationship
One thing that is unfortunate with WellSky is they notify us about something, and then they keep...
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Product
One positive aspect of WellSky is CareAcademy, which gives caregiver education. I love it, and it is...
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Relationship, Product
WellSky engages with KLAS, and we have KLAS interviews and things, but then I never see jack the...
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Operations, Product
The system requires a lot on our end to get caregivers or new hires working in the office up to...
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Relationship
WellSky excels at resolving problems in a timely manner. It is almost like the support division...
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Loyalty, Value
WellSky Personal Care could use some improvement, but my volume is such that I don't see the...
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Product
On the system's landing page, the vendor has added a new feature called WellSky TeamInsights. It is...
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Product
WellSky's system will show mileage, like how far a caregiver is from a client's home. That is great...
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Product
We integrate right now with billing vendors. The integration-to-payroll portion is not easy, and...
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Relationship, Operations
WellSky could have better communication. There is no communication. Every time I speak with their...
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Loyalty, Product
My heartache and what might make me go somewhere else if I keep increasing my base is we cannot...
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Product
I'm a big WellSky fan. I use their system more than most of the people who use it, and it has a lot...
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Product
In the past few months, the system has not been available for several days in a row. It has not been...
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Loyalty, Relationship, Product
There is a lot that WellSky needs to do to support a growing company that has a lot more data....
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Operations
When we first engaged with WellSky, and when the vendor was ClearCare before they became WellSky,...
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Relationship
When we do call the support team, they are very responsive. Half of our calls become enhancements....
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Relationship, Operations
I am a very savvy user, so I am getting a lot from WellSky’s technical support team. I get them to...
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Product
CareFinder is a great feature in WellSky's system. When I'm looking for a caregiver for a new or...
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Operations, Product
The one thing WellSky could improve is when we have a new client and are filling the shifts,...
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Product
In general, it seems as though the caregivers have a frequent inability to log in and out of WellSky...
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Product
WellSky Personal Care is relatively intuitive. It may just be that I have used it for so many years,...
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