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WellSky Personal Care Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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CEO/President

Culture

We were pretty clear when we did our contract with WellSky that we were not doing the...

Nov 2025
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CEO/President

Product

We start holiday pay at a specific time on some holidays, and we can't do that automatically in...

Nov 2025
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CEO/President

Loyalty

It is tough to create a homecare software at a national level that really fits everybody's needs...

Nov 2025
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Manager

Relationship

Sometimes it is a little hard to get through the support team, but they are good. WellSky's support...

Nov 2025
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Manager

Relationship, Operations, Product

I can't think of anything that WellSky has said they would do that they haven't done. I don't know...

Nov 2025
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Manager

Product

With our clients, we typically schedule a whole month at a time. When we make open shifts instead,...

Oct 2025
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VP/Other Executive

Product

We want more help on the accounting side, mainly on the receivables end. The functionality on the...

Oct 2025
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VP/Other Executive

Culture, Product

The functionality with payments and invoicing doesn't really work as promised because it gives us...

Oct 2025
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VP/Other Executive

Relationship

Whenever we have a ticket or issue with payments or billing, we don't get responses for months at a...

Oct 2025
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CEO/President

Relationship, Product

WellSky does a decent job with the overall product quality. I don't really have any complaints, but...

Oct 2025
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CEO/President

Value

I have led the charge for WellSky at my organization, so I would have to rate my likelihood to...

Oct 2025
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CEO/President

Relationship, Product

I don't see anything like proactive service. So I would assume that the vendor doesn't really...

Oct 2025
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CEO/President

Relationship

I'm sure WellSky has owner committees that have input, but I have had no input. They don't ever...

Oct 2025
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CEO/President

Loyalty

Currently, I would buy the system again. In the future, it will depend on how well WellSky adapts to...

Oct 2025
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CEO/President

Relationship, Product

WellSky keeps the majority of their promises. The system has always functioned the way it has been...

Oct 2025
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CEO/President

Relationship

I'm working with technology that WellSky hasn't been receptive to working with. I have care notes...

Oct 2025
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COO

Relationship

WellSky provides good support. Sometimes, WellSky responds to a ticket or phone call within 24...

Oct 2025
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COO

Loyalty, Product

WellSky Personal Care does work as promoted, so WellSky does a good job there. The platform is very...

Oct 2025
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COO

Relationship

I have really good relationships with all the executives at WellSky. They are very responsive and...

Oct 2025
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COO

Operations

There could be a few more tutorials for ongoing training. WellSky provides initial training, but if...

Oct 2025
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COO

Loyalty, Product

WellSky keeps their promises for the most part. I understand that WellSky Personal Care is a...

Oct 2025
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COO

Loyalty, Product

The only functionality we would really like to have is a hard stop in the payer source section of...

Oct 2025
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Director

Loyalty, Product, Value

One of our favorite features of WellSky's system is the scheduling functionality, especially how...

Oct 2025
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Director

Relationship

We appreciate that WellSky continually enhances the system and listens to customer feedback,...

Oct 2025
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Director

Product

I really enjoy the WellSky software. Everything has been great. When we bring new office staff...

Oct 2025
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Director

Relationship

One challenge I have run into involves the connection between WellSky's system and our accounting...

Oct 2025
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CEO/President

Loyalty, Product

I have seen some things in another product that are pretty cool, so if I were making the decision...

Oct 2025
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CEO/President

Relationship

WellSky’s customer service has improved tremendously. Several years ago, I would not have answered...

Oct 2025
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CEO/President

Operations, Product

With the way WellSky trains us, it almost seems like there is a wall up. They tell us to go to the...

Oct 2025
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CEO/President

Relationship, Product

There is so much internet chaos, but that isn't WellSky’s fault. There are probably times when...

Oct 2025
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CEO/President

Product

End users would like me to give them more control over utilizing the tags and things of that nature,...

Oct 2025
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CEO/President

Relationship, Product

WellSky needs to help the executive-level staff better utilize and design reports that could help...

Oct 2025
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Director

Value

WellSky needs more API flexibility. Right now, WellSky controls which APIs are available, and that...

Oct 2025
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Director

Relationship

We need stronger overall customer service from WellSky. When we submit support tickets through the...

Oct 2025
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Director

Product

I have used many different software platforms, and I have relied on WellSky Personal Care for many...

Oct 2025
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Director

Operations

In the past, new offices received several training sessions from WellSky, but that number has been...

Oct 2025
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Director

Culture, Value

WellSky's recent price increase has been challenging. While there hadn't been a price adjustment for...

Oct 2025
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Director

Product

The workflows in WellSky Personal Care are smooth, intuitive, and easy to navigate. The system also...

Oct 2025
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Director

Operations

We need more engineers dedicated to the platform. WellSky keeps their promises, but it often takes...

Oct 2025
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Director

Loyalty, Relationship, Product

The vendor is adding a lot of things to their system, but they could do a lot better at...

Oct 2025
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Director

Operations, Product

I like the simplicity of the system, but there are so many more things in homecare that we rely on...

Oct 2025
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Director

Relationship

WellSky says that they don't promise anything they don't do. The system just doesn't do enough. They...

Oct 2025
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Director

Loyalty, Relationship

We decided to let WellSky be our primary system just for the relationship and WellSky's openness to...

Oct 2025
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Director

Culture, Value

WellSky’s pricing is very fair. They charge per active client. It is a very reasonable price that...

Oct 2025
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Director

Product

WellSky's system is very simplistic, and it needs to be because owners are putting out fires all day....

Oct 2025
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Director

Relationship

Support can always be improved, but WellSky's support is good overall. They do a really good job of...

Oct 2025
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Director

Operations

A training WellSky has been making is still not finalized. We are waiting on it. They have gotten...

Oct 2025
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Director

Operations

We could get better outcomes if we knew the whole system to its full capabilities, but that is still...

Oct 2025
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CEO/President

Relationship

Everybody that I have dealt with at WellSky has been extremely knowledgeable and has been able to...

Sep 2025
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CEO/President

Product

The EVV system in WellSky Personal Care is only supposed to allow a provider to log in to the system...

Sep 2025
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CEO/President

Product

WellSky Personal Care meets our needs. The billing and timekeeping are reliable. Everything is good.

Sep 2025
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CEO/President

Product

This is probably getting down into the weeds too much, but we do a lot of split shifts where we...

Sep 2025
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CEO/President

Relationship

I haven't had any need to reach out to WellSky for a while now. However, every time I have reached...

Sep 2025
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CEO/President

Operations, Product

WellSky Personal Care is highly intuitive. Any system will take some training to use, but I can...

Sep 2025
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Director

Operations

WellSky does a really good job with training. They have workshops pretty frequently. The CareAcademy...

Aug 2025
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Director

Relationship

Our experience with WellSky has been positive. There aren’t any negative points or areas for growth...

Aug 2025
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Director

Operations

The actual implementation of WellSky Personal Care takes a while, and it is a little painful. It is...

Aug 2025
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Director

Loyalty, Relationship, Value

Our state has changed some things, so WellSky has had to make a lot of changes. We have had a lot of...

Aug 2025
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CEO/President

Product

I don’t know how big WellSky’s customer base is, but I am really shocked they don't archive any...

Aug 2025
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CEO/President

Product

WellSky Personal Care is not intuitive. I have to compensate for the poor navigation. The flow is...

Aug 2025
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CEO/President

Relationship, Value

I would rather pay more for WellSky Personal Care to have better search capabilities, better...

Aug 2025
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CEO/President

Relationship

I opened a ticket with WellSky because a different feature appeared on the screen overnight, and the...

Aug 2025
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CEO/President

Relationship

I don't know what new technology WellSky has. They have not told us what better features they have...

Aug 2025
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CEO/President

Loyalty, Product

For the functionality that I know WellSky Personal Care has, it does what it needs to do. We make it...

Aug 2025
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CEO/President

Product

I know WellSky Personal Care can integrate, and I know there is integration between different areas...

Aug 2025
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CEO/President

Relationship

I am not sure whether WellSky is proactive. When we ask for things, they just tell us that what we...

Aug 2025
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Analyst/Coordinator

Product

I love that WellSky sends automated reminders for expiring documents. That is a nice little ping,...

Jul 2025
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Analyst/Coordinator

Product

WellSky limits the number of characters in messages, but it doesn't tell users how much space the...

Jul 2025
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Analyst/Coordinator

Product

The vendor finally allowed us to put in preferred names. If a caregiver is John Smith but their...

Jul 2025
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Analyst/Coordinator

Relationship, Product

Last year, the system wasn't recognizing a lot of caregiver emails. That was a huge problem....

Jul 2025
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Analyst/Coordinator

Product

Newly hired caregivers who already used WellSky Personal Care at another agency always run into...

Jul 2025
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Analyst/Coordinator

Product

CareAcademy is linked to WellSky Personal Care. That is great. However, when I activate a caregiver,...

Jul 2025
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Analyst/Coordinator

Relationship

WellSky does a lot right. Of course, I still have complaints because I am a customer. There is...

Jul 2025
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Analyst/Coordinator

Loyalty, Product

I wouldn't trade WellSky's system for anything. Even though I complain about it, I have used other...

Jul 2025
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Analyst/Coordinator

Product

Our caregivers receive automated shift reminders from WellSky. Those are good. The reminders will...

Jul 2025
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Analyst/Coordinator

Relationship

We had problems with the system's Hireology integration for a long time, but those problems seem to...

Jul 2025
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Manager

Product

We are still trying to do more things with our caregiver logs in WellSky Personal Care with how...

May 2025
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Manager

Operations, Product

It is easy for us to use the system's website and to update the care log and client log. Once I had...

May 2025
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VP/Other Executive

Product

With our client demographics, we have to enter authorizations multiple times before we get them into...

Apr 2025
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VP/Other Executive

Operations

It would be nice to get regular follow-up from the vendor, especially with new implementations and...

Apr 2025
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VP/Other Executive

Culture, Relationship

We have been trying to talk to WellSky's salesperson. They are not a hands-on person. We had a call...

Apr 2025
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VP/Other Executive

Loyalty, Operations, Product

Even though WellSky Personal Care was hard to get up and running and it has some quirks, it is...

Apr 2025
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VP/Other Executive

Operations

WellSky is unable to really provide good customer service. That was really a challenge for us with...

Apr 2025
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Director

Culture, Value

We have been fortunate. We are locked in for our rates, and the vendor hasn't increased them, so...

Jan 2025
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Director

Culture, Relationship, Operations

The system goes down a little more frequently than it ever did before, but not as frequently as the...

Jan 2025
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Director

Product

WellSky could provide some type of portal in the app that employees could use as a resource for all...

Jan 2025
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Director

Operations

WellSky offers a lot of training. The system is pretty user friendly and pretty straightforward. We...

Jan 2025
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Director

Product

We do have some providers who have issues with connectivity in the app. I'm not sure whether WellSky...

Jan 2025
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Director

Loyalty, Product

I'm 90% or more satisfied with WellSky. They have a good program. We definitely plan to keep the...

Jan 2025
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Director

Relationship

Our relationship with WellSky is good. We got a little spoiled when we first started because they...

Jan 2025
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Manager

Relationship, Product

We like the interface and the technology that is available in the solution. We also like how it is...

Jan 2025
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CEO/President

Relationship

If WellSky Personal Care were really bad, I would know about it. The quality is there. Based on my...

Jan 2025
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CEO/President

Relationship

If I call WellSky and ask them why our CRM platform isn't working with what is going on in WellSky...

Jan 2025
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CEO/President

Loyalty

Since we just got a new licensure that puts us at a higher level, I really want to talk to someone...

Jan 2025
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CEO/President

Operations

During the implementation, I wanted WellSky to communicate with me, hold my hand through everything,...

Jan 2025
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CEO/President

Product

In WellSky Personal Care, we can bill for things, make payments, do invoices, and integrate with...

Jan 2025
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(0)
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CEO/President

Relationship

WellSky Personal Care is like an Apple product, and it automatically updates itself every so often....

Jan 2025
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(0)
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CEO/President

Value

If the choice were mine and mine alone, I would do thorough research before buying WellSky Personal...

Jan 2025
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(0)
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Manager

Relationship

WellSky actually listens to what our needs are instead of just saying that they can't do things. It...

Jan 2025
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(0)
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Manager

Product

The only thing I don't like about WellSky Personal Care is the community. I also didn't like it with...

Jan 2025
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(0)
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Manager

Relationship

WellSky could just continue to have enough staff members when we call. If I have a problem, I call...

Jan 2025
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(0)
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Manager

Product

A majority of our staff members, especially our caregivers, use their mobile phones, and WellSky has...

Jan 2025
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Manager

Relationship

Nothing is perfect, but I don't have a problem with WellSky Personal Care at least 95%–98% of the...

Jan 2025
||
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Manager

Relationship, Product

It is so easy to fix things in the solution, and I like that. I don't have to go through somebody to...

Jan 2025
||
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