WellSky Personal Care Commentary

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WellSky is a robust program that offers multiple services and solutions. It has been incurring more...

The messaging or communication in WellSky Personal Care to get in touch with our caregivers is very...

WellSky’s sales team just really does not act responsibly. I have been trying to get signed on with...

I'm not really even sure what WellSky’s training program is. We can go to their help center and dig...

WellSky Personal Care is truly the full complement of things that we need to operate home care; it...

Trying to get through to help from WellSky is horrendous. It's gotten much worse since they went to...

We have a dedicated CSM from WellSky who is fantastic. If we want something handled quickly, we have...

WellSky Personal Care is fairly priced, and it is definitely worth it. It is a great place to keep...

WellSky has a home safety assessment in their platform that asks a ton of questions. It is just not...

There is some room for improvement in WellSky's training. Their training platform does take us...

We do have the feeling that WellSky Personal Care is the afterthought of WellSky's solutions suite....

WellSky has a good road map, and they communicate with us about it, but if they say something new is...

WellSky Personal Care is already very customizable in certain areas, but I would like to see...

I would like to see more communication from WellSky when we call in for any problems that we have....

The portal is easy to use. We're able to navigate through it.

I would maybe buy WellSky Personal Care again. We're having a few issues with WellSky as of now....

We have really been struggling with getting any kind of support from WellSky and getting the...

We are highly dissatisfied with the customer service aspect of WellSky. There is no response to...

I have a very good rapport with the people team at WellSky, and we feel as an organization that we...

A lot of the training from WellSky is recorded modules that we have to go through. There isn't as...

On the support side, I am getting consistent complaints from my employees. They are submitting...

It seems like everything that is proposed or suggested to WellSky just gets put on a back burner or...

As WellSky continues to acquire products and bring them under their umbrella, these other services...

AI features for documentation have been promised on the personal care side, but it has never come to...

WellSky is easy to get in touch with if we have an issue. They are very responsive.

WellSky needs more interactive training rather than just giving a guide. It should include...

We had an issue with WellSky Personal Care that seemed to be related to an update and compatibility...

WellSky Personal Care is user-friendly. Many of our caregivers have different nationalities and have...

I was trained to use the system when I started working, and I haven't done any training since. I...

WellSky is very good about support. The support people get back to me within 24 hours. If I have a...

I like that everything is in the solution that I need, and WellSky Personal Care connects well with...

WellSky Personal Care is easy to run and find things in, and we can get our answers from the...

Sometimes, WellSky Personal Care has issues where it is not running or has small glitches. For...

We are always considering alternatives. There are a lot of functionalities that we would like that...

The things that WellSky provides for training are satisfactory, but the system's customizations are...

I really like our primary contact at WellSky. That person does an excellent job. However, the...

WellSky's vision is good, but their execution and delivery are poor. WellSky struggles to follow...

WellSky's system delivers well, and by and large, it is stable. The system's core is secure, and I...

WellSky's system does core things well, but we are living in the future, and WellSky's system...

WellSky is doing some things around caregiver retention using another system, and that has largely...

It is very hard for us to get ahold of people, even to open tickets with WellSky. WellSky seems to...

WellSky could be more open to outside development. We use several AI tools, and unfortunately, that...

WellSky Personal Care isn't broken. It seems to work, so we don't have any problems with it. We have...

With the reporting functionality in WellSky Personal Care, we get our network to utilize the reports...

We have a good partnership with WellSky, and we meet with them regularly, but their customer support...

WellSky is behind the eight ball a little bit on some of the functionalities that need to come out....

WellSky’s training platform includes a two-day summit-style training that is virtual. We pay enough...

The cost of everything is going up right now. When we renew our contract, the price will go up, even...

WellSky has some work to do and some improvements to make. They are working on transparency,...

I know WellSky Personal Care really well. I love the fact that there is automation. There are URLs...

I am pleased with WellSky's system because it is user-friendly and easy to navigate. It is well...

When we do have problems, WellSky is on them. They also look to prevent problems. The vendor keeps...

We train our staff very well using a combination of WellSky tools and training from our...

WellSky has been steadily improving their relationships and communication. They are also making...

I personally have not had to submit tickets or call WellSky's support regarding issues. The only...

What is especially helpful is that once WellSky Personal Care is downloaded on our phone, we can...

Before I fully moved into staffing, I completed full training on WellSky's platform. I really like...

With WellSky Personal Care, when we have an open shift for a client, I use the first-come,...

There were some changes that happened with the electronic visit verification, and WellSky’s...

WellSky needs to be more forthcoming with what they are doing in the background when there is an...

One of the reasons we stay with this solution is that it is not super expensive per patient.

We have met with WellSky several times and have been to their conference. They constantly tell me...

WellSky Personal Care is easy for my field staff, aides, and homemakers to use. We are licensed a...

We were pretty clear when we did our contract with WellSky that we were not doing the...

We start holiday pay at a specific time on some holidays, and we can't do that automatically in...

It is tough to create a homecare software at a national level that really fits everybody's needs...

Sometimes it is a little hard to get through the support team, but they are good. WellSky's support...

I can't think of anything that WellSky has said they would do that they haven't done. I don't know...

With our clients, we typically schedule a whole month at a time. When we make open shifts instead,...

We want more help on the accounting side, mainly on the receivables end. The functionality on the...

The functionality with payments and invoicing doesn't really work as promised because it gives us...

Whenever we have a ticket or issue with payments or billing, we don't get responses for months at a...

WellSky does a decent job with the overall product quality. I don't really have any complaints, but...

I have led the charge for WellSky at my organization, so I would have to rate my likelihood to...

I don't see anything like proactive service. So I would assume that the vendor doesn't really...

I'm sure WellSky has owner committees that have input, but I have had no input. They don't ever...

Currently, I would buy the system again. In the future, it will depend on how well WellSky adapts to...

WellSky keeps the majority of their promises. The system has always functioned the way it has been...

I'm working with technology that WellSky hasn't been receptive to working with. I have care notes...

WellSky provides good support. Sometimes, WellSky responds to a ticket or phone call within 24...

WellSky Personal Care does work as promoted, so WellSky does a good job there. The platform is very...

I have really good relationships with all the executives at WellSky. They are very responsive and...

There could be a few more tutorials for ongoing training. WellSky provides initial training, but if...

WellSky keeps their promises for the most part. I understand that WellSky Personal Care is a...

The only functionality we would really like to have is a hard stop in the payer source section of...

One of our favorite features of WellSky's system is the scheduling functionality, especially how...

We appreciate that WellSky continually enhances the system and listens to customer feedback,...

I really enjoy the WellSky software. Everything has been great. When we bring new office staff...

One challenge I have run into involves the connection between WellSky's system and our accounting...

I have seen some things in another product that are pretty cool, so if I were making the decision...

WellSky’s customer service has improved tremendously. Several years ago, I would not have answered...

With the way WellSky trains us, it almost seems like there is a wall up. They tell us to go to the...

There is so much internet chaos, but that isn't WellSky’s fault. There are probably times when...

End users would like me to give them more control over utilizing the tags and things of that nature,...

WellSky needs to help the executive-level staff better utilize and design reports that could help...

WellSky needs more API flexibility. Right now, WellSky controls which APIs are available, and that...

We need stronger overall customer service from WellSky. When we submit support tickets through the...

I have used many different software platforms, and I have relied on WellSky Personal Care for many...

In the past, new offices received several training sessions from WellSky, but that number has been...

WellSky's recent price increase has been challenging. While there hadn't been a price adjustment for...

The workflows in WellSky Personal Care are smooth, intuitive, and easy to navigate. The system also...

We need more engineers dedicated to the platform. WellSky keeps their promises, but it often takes...

The vendor is adding a lot of things to their system, but they could do a lot better at...

I like the simplicity of the system, but there are so many more things in homecare that we rely on...

WellSky says that they don't promise anything they don't do. The system just doesn't do enough. They...

We decided to let WellSky be our primary system just for the relationship and WellSky's openness to...

WellSky’s pricing is very fair. They charge per active client. It is a very reasonable price that...

WellSky's system is very simplistic, and it needs to be because owners are putting out fires all day....

Support can always be improved, but WellSky's support is good overall. They do a really good job of...

A training WellSky has been making is still not finalized. We are waiting on it. They have gotten...

We could get better outcomes if we knew the whole system to its full capabilities, but that is still...

Everybody that I have dealt with at WellSky has been extremely knowledgeable and has been able to...

The EVV system in WellSky Personal Care is only supposed to allow a provider to log in to the system...

WellSky Personal Care meets our needs. The billing and timekeeping are reliable. Everything is good.

This is probably getting down into the weeds too much, but we do a lot of split shifts where we...

I haven't had any need to reach out to WellSky for a while now. However, every time I have reached...

WellSky Personal Care is highly intuitive. Any system will take some training to use, but I can...

WellSky does a really good job with training. They have workshops pretty frequently. The CareAcademy...

Our experience with WellSky has been positive. There aren’t any negative points or areas for growth...

The actual implementation of WellSky Personal Care takes a while, and it is a little painful. It is...

Our state has changed some things, so WellSky has had to make a lot of changes. We have had a lot of...

I don’t know how big WellSky’s customer base is, but I am really shocked they don't archive any...

WellSky Personal Care is not intuitive. I have to compensate for the poor navigation. The flow is...

I would rather pay more for WellSky Personal Care to have better search capabilities, better...

I opened a ticket with WellSky because a different feature appeared on the screen overnight, and the...

I don't know what new technology WellSky has. They have not told us what better features they have...

For the functionality that I know WellSky Personal Care has, it does what it needs to do. We make it...

I know WellSky Personal Care can integrate, and I know there is integration between different areas...

I am not sure whether WellSky is proactive. When we ask for things, they just tell us that what we...