WellSky Personal Care Commentary

Filtered view: All

WellSky is easy to schedule with, and the family portal is definitely a big thing that our clients...

WellSky's system is fine. On the caregiver side, the system can sometimes freeze up or run really...

Sometimes it takes a while for WellSky's mainline support team to get back to us if we put in a help...

I haven't usually had to reach out to WellSky for support, but when I have, it's been excellent.

I appreciate the general functionality of the system. Granted, we are probably not using 80% of what...

Something WellSky could improve is, when we are adding tasks, the ability to be a little more...

WellSky is a robust program that offers multiple services and solutions. It has been incurring more...

The messaging or communication in WellSky Personal Care to get in touch with our caregivers is very...

WellSky’s sales team just really does not act responsibly. I have been trying to get signed on with...

I'm not really even sure what WellSky’s training program is. We can go to their help center and dig...

WellSky Personal Care is truly the full complement of things that we need to operate home care; it...

Trying to get through to help from WellSky is horrendous. It's gotten much worse since they went to...

We have a dedicated CSM from WellSky who is fantastic. If we want something handled quickly, we have...

WellSky Personal Care is fairly priced, and it is definitely worth it. It is a great place to keep...

WellSky has a home safety assessment in their platform that asks a ton of questions. It is just not...

There is some room for improvement in WellSky's training. Their training platform does take us...

We do have the feeling that WellSky Personal Care is the afterthought of WellSky's solutions suite....

WellSky has a good road map, and they communicate with us about it, but if they say something new is...

WellSky Personal Care is already very customizable in certain areas, but I would like to see...

I would like to see more communication from WellSky when we call in for any problems that we have....

The portal is easy to use. We're able to navigate through it.

I would maybe buy WellSky Personal Care again. We're having a few issues with WellSky as of now....

We have really been struggling with getting any kind of support from WellSky and getting the...

We are highly dissatisfied with the customer service aspect of WellSky. There is no response to...

I have a very good rapport with the people team at WellSky, and we feel as an organization that we...

A lot of the training from WellSky is recorded modules that we have to go through. There isn't as...

On the support side, I am getting consistent complaints from my employees. They are submitting...

It seems like everything that is proposed or suggested to WellSky just gets put on a back burner or...

As WellSky continues to acquire products and bring them under their umbrella, these other services...

AI features for documentation have been promised on the personal care side, but it has never come to...

WellSky is easy to get in touch with if we have an issue. They are very responsive.

WellSky needs more interactive training rather than just giving a guide. It should include...

We had an issue with WellSky Personal Care that seemed to be related to an update and compatibility...

WellSky Personal Care is user-friendly. Many of our caregivers have different nationalities and have...

I was trained to use the system when I started working, and I haven't done any training since. I...

WellSky is very good about support. The support people get back to me within 24 hours. If I have a...

I like that everything is in the solution that I need, and WellSky Personal Care connects well with...

WellSky Personal Care is easy to run and find things in, and we can get our answers from the...

Sometimes, WellSky Personal Care has issues where it is not running or has small glitches. For...

We are always considering alternatives. There are a lot of functionalities that we would like that...

The things that WellSky provides for training are satisfactory, but the system's customizations are...

I really like our primary contact at WellSky. That person does an excellent job. However, the...

WellSky's vision is good, but their execution and delivery are poor. WellSky struggles to follow...

WellSky's system delivers well, and by and large, it is stable. The system's core is secure, and I...

WellSky's system does core things well, but we are living in the future, and WellSky's system...

WellSky is doing some things around caregiver retention using another system, and that has largely...

It is very hard for us to get ahold of people, even to open tickets with WellSky. WellSky seems to...

WellSky could be more open to outside development. We use several AI tools, and unfortunately, that...

WellSky Personal Care isn't broken. It seems to work, so we don't have any problems with it. We have...

With the reporting functionality in WellSky Personal Care, we get our network to utilize the reports...

We have a good partnership with WellSky, and we meet with them regularly, but their customer support...

WellSky is behind the eight ball a little bit on some of the functionalities that need to come out....

WellSky’s training platform includes a two-day summit-style training that is virtual. We pay enough...

The cost of everything is going up right now. When we renew our contract, the price will go up, even...

WellSky has some work to do and some improvements to make. They are working on transparency,...

I know WellSky Personal Care really well. I love the fact that there is automation. There are URLs...

I am pleased with WellSky's system because it is user-friendly and easy to navigate. It is well...

When we do have problems, WellSky is on them. They also look to prevent problems. The vendor keeps...

We train our staff very well using a combination of WellSky tools and training from our...

WellSky has been steadily improving their relationships and communication. They are also making...

I personally have not had to submit tickets or call WellSky's support regarding issues. The only...

What is especially helpful is that once WellSky Personal Care is downloaded on our phone, we can...

Before I fully moved into staffing, I completed full training on WellSky's platform. I really like...

With WellSky Personal Care, when we have an open shift for a client, I use the first-come,...

There were some changes that happened with the electronic visit verification, and WellSky’s...

WellSky needs to be more forthcoming with what they are doing in the background when there is an...

One of the reasons we stay with this solution is that it is not super expensive per patient.

We have met with WellSky several times and have been to their conference. They constantly tell me...

WellSky Personal Care is easy for my field staff, aides, and homemakers to use. We are licensed a...

We were pretty clear when we did our contract with WellSky that we were not doing the...

We start holiday pay at a specific time on some holidays, and we can't do that automatically in...

It is tough to create a homecare software at a national level that really fits everybody's needs...

Sometimes it is a little hard to get through the support team, but they are good. WellSky's support...

I can't think of anything that WellSky has said they would do that they haven't done. I don't know...