WellSky Personal Care Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Loyalty, Value
We are a larger customer, so I think we have maybe a bit of an upper hand over independent or...
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Product
I like the fact that this solution is web based, so we can access it from anywhere without sitting...
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Product
It seems like a funny thing, but we start a couple of holidays at specific times, but in WellSky...
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Product
The website for WellSky Personal Care is not mobile friendly, and I want the vendor to improve that....
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Operations, Product
It is enough that most of our staff members are using the app for this solution on their...
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Relationship
There was a period of time when WellSky first bought out ClearCare and had some significant...
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Relationship, Product
WellSky has been very proactive about integrations with ACH vendors, credit card vendors, and...
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Operations
WellSky probably puts things into tutorials, but we are too busy. We don't have time to take those...
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Product
The system is very limiting. There are some things that would enhance the product quite a bit if...
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Loyalty, Product
WellSky doesn't listen. They are doing the best they can with the system, but they need to integrate...
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Relationship
I was worried because when WellSky was HomeTrak, their support was really good. ClearCare's support...
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Product, Value
The things that WellSky provides are all that I expect from them. Overall, WellSky's product is...
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Relationship
WellSky's system may meet people's needs, but when we ask for enhancements, WellSky acts as though...
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Product
There are many reports in the system, and WellSky tried to add analytics, but if users put garbage...
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Loyalty
Migrating our entire system to a new operating system would be a change management nightmare, so...
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Product
Downtime, glitches, and degradation happen with any software, but they seem to happen frequently in...
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Relationship
We have a unique relationship with WellSky where we are a really good partner with them and they are...
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Relationship
We have a dedicated WellSky customer service individual that I have regular touchpoints with, and...
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Operations
I wouldn't say that there are better ways for WellSky to offer training. I just think that the...
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Culture, Value
The pricing for WellSky Personal Care is reasonable. The vendor has done very little to enhance it,...
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Relationship, Product
WellSky has this great program where we can reach out to caregivers from our desktops through the...
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Product
One of the things that I really like about WellSky is the fact that WellSky allows us to set up...
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Product
One annoying thing that has been happening in the system recently is that in the accounting section,...
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Loyalty, Product
Sometimes the WellSky app is a pain in the “!#$%&”. Certain things are intuitive, but they don’t...
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Product
For a new caregiver who downloads the WellSky app and currently uses the app with other agencies,...
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Product
I use WellSky's system for everything. It is how I find caregivers to work for clients, how we input...
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Product
There is a feature on the landing page that tracks tardiness and every caregiver who clocks in late....
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Product
One downside of the system is there is an applicants section where applicants sit until we...
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Relationship
One thing that is unfortunate with WellSky is they notify us about something, and then they keep...
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Product
One positive aspect of WellSky is CareAcademy, which gives caregiver education. I love it, and it is...
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Relationship, Product
WellSky engages with KLAS, and we have KLAS interviews and things, but then I never see jack the...
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Operations, Product
The system requires a lot on our end to get caregivers or new hires working in the office up to...
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Relationship
WellSky excels at resolving problems in a timely manner. It is almost like the support division...
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Loyalty, Value
WellSky Personal Care could use some improvement, but my volume is such that I don't see the...
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Product
On the system's landing page, the vendor has added a new feature called WellSky TeamInsights. It is...
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Product
WellSky's system will show mileage, like how far a caregiver is from a client's home. That is great...
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Product
We integrate right now with billing vendors. The integration-to-payroll portion is not easy, and...
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Relationship, Operations
WellSky could have better communication. There is no communication. Every time I speak with their...
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Loyalty, Product
My heartache and what might make me go somewhere else if I keep increasing my base is we cannot...
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Product
I'm a big WellSky fan. I use their system more than most of the people who use it, and it has a lot...
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Product
In the past few months, the system has not been available for several days in a row. It has not been...
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Loyalty, Relationship, Product
There is a lot that WellSky needs to do to support a growing company that has a lot more data....
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Operations
When we first engaged with WellSky, and when the vendor was ClearCare before they became WellSky,...
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Relationship
When we do call the support team, they are very responsive. Half of our calls become enhancements....
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Relationship, Operations
I am a very savvy user, so I am getting a lot from WellSky’s technical support team. I get them to...
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Product
CareFinder is a great feature in WellSky's system. When I'm looking for a caregiver for a new or...
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Operations, Product
The one thing WellSky could improve is when we have a new client and are filling the shifts,...
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Product
In general, it seems as though the caregivers have a frequent inability to log in and out of WellSky...
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Product
WellSky Personal Care is relatively intuitive. It may just be that I have used it for so many years,...
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Loyalty, Relationship, Operations
We chose WellSky's personal care platform because we had had excellent representation and experience...
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Operations
Several months after we started the implementation process, WellSky offered a two-day program that...
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Relationship
The way that WellSky Personal Care was portrayed to our company was that things were going to be...
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Value
CPR+ used older technology, but the damn thing worked. It met our needs. In this day and age with...
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Loyalty, Relationship
WellSky keeps all their promises for the most part. They know we are moving away from them, but they...
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Product
The product doesn't integrate well with our organization. Our health system uses Epic, which is a...
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Product, Value
CPR+ is really easy. It is a great value, and I am pretty satisfied with it.
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Product
WellSky’s new technology is CareTend, and based on what I have heard from my colleagues, it is very...
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Relationship
WellSky’s ongoing phone and web support seems pretty good. They have been very responsive. WellSky’s...
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Loyalty, Relationship
CPR+ works fine. CareTend, based on what I hear from my colleagues, doesn't work as promised....
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Operations
We are still just trying to figure out the ins and outs of the training our state requires and...
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Product
There are some kinks in the product for all the caregivers who live inside the homes; for some...
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Operations
I would like the vendor to work on the billing policy and make the required training more user...
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Operations, Product
The actual application is easy to use, and it is easy to navigate through the different tabs. I...
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Relationship
WellSky’s turnaround time with responding to issues is very good; they respond within 24 hours.
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Operations
One time, I was learning about an integration that WellSky's product had, and someone reached out to...
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Loyalty
I think my satisfaction with WellSky will stay the same because there are always going to be a few...
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Loyalty, Product
Something important for people to know about WellSky Personal Care is that there are a lot of robust...
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Operations, Value
My suggestion to Wellsky is to go back to in-person training regionally throughout the country. That...
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Relationship
We have very little downtime with WellSky Personal Care. When the system is down, we are crippled,...
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Relationship
When we call WellSky for support, they are always on top of calling us back. They don't answer the...
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Product
In WellSky Personal Care, we need the ability to message people who no longer work for us in a bulk...
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Product
The custom forms in WellSky Personal Care are complicated. They are not as simple as we would hope....
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Product
We have not seen anything new come out in WellSky Personal Care in a little while. It is...
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Relationship
An area of WellSky that could see some improvement is communication. When we put in a service...
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Culture, Relationship, Product
One thing that has been a small thorn in our side is that some of the updates that the vendor has...
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Loyalty, Product
The operability of the system overall has gone on very well this past year. The vendor does a very...
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Relationship
When WellSky acquired this solution, we were hoping that they would update it a bit, but that has...
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Value
WellSky charges us even if our patient isn’t active. If we forget to deactivate a patient, we get charged....
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Operations, Product
Overall, our electronic visit verification has gone well with WellSky Personal Care, and the...
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Relationship, Product
Some technical issues don’t always get resolved right away, and the forms that we have to create...
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Product
WellSky Personal Care is a complete and robust platform for managing the day-to-day operations of...
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Product
The UI is very functional but archaic in WellSky Personal Care. A lot could be improved on this...
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Product
The reports in WellSky Personal Care are not easy to use or very intuitive. I still struggle to...
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Product
The WorkSafe alerts in WellSky Personal Care have stopped working, and the fix has been promised,...
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Relationship
The online help from WellSky is horrid. However, if we can get through to a live person, they are outstanding....
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Relationship, Product
There is a quirkiness in WellSky Personal Care where we have duplicate emails that cause enormous...
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Operations, Product
WellSky Personal Care is a very easy system to use.
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Product
WellSky cannot currently integrate WellSky Personal Care with some of their other products, so we...
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Culture, Relationship
WellSky doesn't make promises, and that is smart. Timelines are very fluid with them; if they say...
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Operations, Value
Since WellSky came into the picture with the acquisition, I have felt very differently about the...
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Operations
WellSky’s implementation was not great, so we have brought a lot of things in-house, and the issue...
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Product
WellSky’s upgrades are great, and there are new features and functionalities. One thing we really...
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Relationship
There is definitely room for improvement in executive involvement. I have seen a lot of improvement...
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Relationship
WellSky’s support is great. When there are technical glitches and bugs, the team does a really good...
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Product
I have heard from multiple people around our organization that everything is where they think it...
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Relationship, Product
New features can roll out sometimes without rhyme or reason. For example, with reports and...
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Culture, Value
Integrations tend to be hard with WellSky. I only bring that up because the vendor touts integration...
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Culture, Relationship
I would tell someone considering WellSky to make sure that they fully explain their agency's scope...
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Loyalty, Value
WellSky has a good vision of where they want to go with the platform, and our organization believes...
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Relationship, Product, Value
The product has helped our team save a lot of time, and we have a lot of better communication...
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Relationship
We mostly resolve our own issues with WellSky Personal Care. We find that our internal knowledge is...
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Relationship, Product
WellSky is typically good at putting notifications within the platform if we go to their status page...
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Relationship, Product
We have had issues recently with inadequate lead time for maintenance on WellSky Personal Care....
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Product
I like the ease of the billing in WellSky Personal Care. The billing is so much easier than it used...
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Relationship
WellSky’s customer service model has taken an incredible hit as the vendor has continued to add new...
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Loyalty, Product
Even with the problems we are having with WellSky's system, it is probably still the best...
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Relationship
We found a significant void in one of the system’s modules, and we escalated the issue to WellSky...
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Operations
WellSky’s implementation services and training are not substantial, and there is no flexibility in...
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Operations, Product
I would tell a friend that, based on our experience, WellSky Personal Care is the best system out...
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Product
The functionality of WellSky Personal Care is very good once we get up and going. However, we have...
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Value
WellSky doesn’t give us anything for free. There are the normal, core service enhancements that are...
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Product
We have facilities that don't use the WellSky platform because they don't perceive the value, and...
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Relationship, Value
WellSky does well with support when getting new users stood up. But if we are talking about...
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Product
The design and reliability of WellSky Personal Care are comparable to buying a 1985 Mercedes today....
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Relationship
WellSky does not keep all their promises around development timelines and the length of time to...
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Relationship
WellSky’s support team follows up with stuff. When we submit tickets, it can take a little while to...
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Relationship
When we create a ticket, it takes a couple of days before WellSky responds. They say that submitting...
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Operations
When we do implementations for WellSky Personal Care, the vendor trains me, and I train our staff,...
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Operations
WellSky said some things were best practices, but it turned out that they were not best practices,...
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Product
We like that when we go through the clock-out process in WellSky Personal Care, we can't move...
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Relationship
We are struggling to get all we need from WellSky Personal Care for certain parts of our business....
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Relationship, Product
If WellSky has a system outage or a server problem, they have a status page, and they recently added...
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Relationship, Product
We have made requests in the past but not anything within the last couple of years. In the past, the...
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Product
WellSky Personal Care doesn't support the needs of registered nurses. I think the system is directed...
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Relationship
The vendor does what they say they are going to do. In terms of our interactions with them, we feel...
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Product
We have a privacy concern at our organization. HIPAA is a thing, but we are even more concerned with...
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Operations, Product, Value
One thing that I don't like about the system is that when we have tasks that we have to change on...
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Product
The only major complaint we have about the product is the functionality as it relates to the mapping...
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Relationship
Like with many companies, the vendor’s support process has us press certain buttons for certain...
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Relationship
I do not interact with any of the vendor’s executives. I have never received a call from any...
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Product
There is no question that WellSky's system is a big part of everything we do. The product is...
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Loyalty
I don't have any plans to move away from WellSky, but what we do in the future depends on cost and...
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Culture
WellSky keeps their promises generally speaking. For the majority of the services we expect, we are...
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Operations
As far as training goes, the vendor sends out emails and has seminars, and we frequently have...
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Relationship
I don't think we have ever heard from an executive. They are not proactive, and they are not...
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Loyalty
The product will be part of our long-term plans only if the vendor can get their act together and...
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Relationship, Product
For our personal care business, caregivers have a specific rate and type of wage, and WellSky does...
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Relationship, Product
When the system doesn't calculate things properly, the billing isn't always proper. We have to...
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Product
Before WellSky bought ClearCare, I was able to send even a lengthy message to all of my employees at...
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Product
Security is challenging. Because we have to be HIPAA compliant, WellSky's system should have...
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Relationship
We don't really interact with the vendor. I have had WellSky Personal Care for quite a long time,...
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Relationship
I have asked for a few things, and the vendor always tells me they are looking into things, but...
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Product
We have a proprietary assessment tool that WellSky Personal Care does not integrate with. When my...
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Relationship
The vendor was a rock star in adding a new territory for me. They did something overnight that I was...
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Relationship
The person who got me set up with a new update is a rock star. I love them, and they are very...
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Relationship
Whenever we have an issue or question, WellSky is responsive. Normally, when we call, we get their...
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Loyalty, Product
We would tell friends or peers looking at WellSky's system that if they are doing what we do, all of...
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Relationship
I haven’t come across any problems that haven’t been fixed by WellSky. They seem to come up with...
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Culture, Product
WellSky Personal Care is fairly easy to use. Once we know where we need to go and what we need to...
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Operations
Our ClearCare implementation was fairly simple. For the narrative portion, it was easy to go from a...
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Operations
Whenever WellSky talks about doing updates, there will be maintenance. It seems like the vendor...
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Product, Value
The system is wonderful for our caregivers, and it gives us many different avenues to care for...
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Product
Our office struggles when it comes to finding reports in the system with different information...
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Relationship, Product
I haven't actually seen anything from WellSky that really matches our vision. I have seen the...
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Relationship, Operations
WellSky is quick and very thorough. One of the things that the vendor has gotten better with has...
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Product
If I knew someone who wanted to go with WellSky's system, I would caution them to make sure that the...
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Product
A lot of the product is very good, but there are some very simple things that most people would...
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Operations, Product
WellSky Personal Care is a robust system. We wouldn't be using it if it weren't, and we don't even...
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Loyalty
In our everyday use, I like the product. But it could do so much better. If the vendor talked to me,...
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Operations
WellSky does not have very good training. They give tutorials, and then I work with the team to...
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Relationship, Product
WellSky touts itself for having a benchmarking area where executives or business owners can go to an...
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Relationship
When the company was HomeTrak, the support was fantastic. Then ClearCare bought them out, and the...
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Product
WellSky Personal Care is great as a product, but integrating it with our company's other systems is...
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Product
There are some things that we would really like to see in ClearCare but that don’t seem to exist....
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Product
When our nurses update a plan of care in ClearCare, if the client has less than 12 hours on the...
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Product
We have some quirkiness with the WellSky Personal Care product, and the mobile app itself needs to...
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Operations
If a user isn't effectively an admin on the WellSky account who has a vested interest in doing the...
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Relationship
I appreciate that WellSky has a community center, and I appreciate that it does break down certain...
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Relationship, Product
WellSky will let us know if they have scheduled maintenance downtime, but they are not proactive...
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Product
There is no product out there that will allow us to send a quick message from an app-based system to...
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Relationship, Value
If someone were considering going with WellSky Personal Care, I would tell them that if they need...
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Operations
When we went from ClearCare to WellSky, we really didn't notice that much of a difference; the...
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Product
For the most part, the private duty side works extremely well, minus the financial reports. Once we...
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Culture, Value
One of my major concerns with WellSky is that they lock us into agreements with certain vendors that...
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Relationship
Over the past few years, I have seen a lot of changes to WellSky Personal Care. It is still one of...
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Operations, Product
WellSky Personal Care is very user friendly. It is easy to train people to use the product and to...
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Relationship
ClearCare used to have very good customer service, and since they were sold, the support team has no...
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Operations
WellSky’s training videos are very difficult to find when we are looking for something specific. The...
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Product
WellSky Personal Care’s scheduling functionality is pretty easy to use and is very robust. It has...
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Product
The product’s main dashboard combines all activity. One of the things it does is ask the caregivers...
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Loyalty, Product
WellSky is about to implement something I'm really excited about. It is a recognition tool for...
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Relationship
I knew a lot of the people at the vendor when it was ClearCare, but a lot of the people that I had...
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Product
The vendor helped me build a report, but the challenge is that I have to enter a tag if I want to...
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Relationship
I don’t know whether it is even possible to get in touch with WellSky on the phone, but if I submit...
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Product
WellSky could improve by simplifying the reports and giving them very simple titles. It should be...
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Culture, Loyalty, Value
WellSky is part of our long-term plans. Our IT executive has had a lot of conversations with them....
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Relationship, Product
WellSky Personal Care is the easiest system I have ever seen in my life. I like the definite...
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