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WellSky Personal Care
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Paul Hess
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User Commentary

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CEO/President

Service and Support

WellSky’s support has dropped off dramatically since we first initiated them. Previously, when we...

Dec 2022
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CEO/President

Functionality and Upgrades

The product has a convoluted reporting system. Creating a report takes too many steps. WellSky could...

Dec 2022
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CEO/President

Functionality and Upgrades

The product's strengths are client and caregiver management and the daily functions of the program....

Dec 2022
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Manager

Relationship

When WellSky updates something, it just appears. I don’t know whether the vendor doesn't send out...

Nov 2022
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Manager

Functionality and Upgrades

There are a lot of things I am not even aware of that could help me with the product. I am not even...

Nov 2022
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Manager

Functionality and Upgrades

The positive thing about WellSky's system is that when the information is input correctly, the...

Nov 2022
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Manager

Functionality and Upgrades

The only things that could be improved with WellSky's system are some of the reports. I find it...

Nov 2022
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Director

Future Outlook

The vendor does a pretty good job of keeping up with technology. We have a lot of locations, and our...

Oct 2022
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Director

Relationship

We have a really good rapport with the vendor. The vendor keeps their promises most of the time, but...

Oct 2022
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Director

Relationship

The vendor is slipping a little, so hopefully, we can get back on track. For example, we have this...

Oct 2022
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Director

Functionality and Upgrades

The product is very easy to use, and that is why I would definitely recommend it. The best thing I...

Oct 2022
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Director

Interfacing and Integration

Organizations usually have applicant tracking systems. That is understandable because organizations...

Oct 2022
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CEO/President

ROI / Cost (care and feeding)

With ClearCare, we got into the areas of quality of care, workspace, care requests, and connectivity...

Oct 2022
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CEO/President

Interfacing and Integration

With integration, we worked collaboratively with the vendor to hook another product into ClearCare's...

Oct 2022
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CEO/President

Technology

We often have issues where the system is down or slow, but things have gotten better in the last...

Oct 2022
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CEO/President

Interfacing and Integration

One functionality that would be nice for me is the ability to easily export things into databases,...

Oct 2022
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CEO/President

Relationship

Prior to ClearCare being purchased by WellSky, I had a whole lot of confidence in their ability to...

Oct 2022
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CEO/President

Service and Support

The support needs improvement. My team has raised many issues, but they are never solved and never...

Oct 2022
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CEO/President

Service and Support

I don't see the vendor being very proactive. A lot of what they rely on is the little chat button...

Oct 2022
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CEO/President

Relationship

Before the acquisition, I was working with a lot of development people from ClearCare. The vendor’s...

Oct 2022
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CEO/President

Functionality and Upgrades

We have leveraged the tool a lot every day to drive our tangible outcomes. Of the tools that I have...

Oct 2022
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CEO/President

Future Outlook

My health system has a different operating system that they are trying to mandate, but I don't plan...

Oct 2022
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CEO/President

Relationship

The vendor keeps their promises most of the time. In the very beginning of our relationship with...

Oct 2022
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CEO/President

ROI / Cost (care and feeding)

The vendor’s charging practices are fairly straightforward.

Oct 2022
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CEO/President

Implementation and Training

The implementation processes don’t go very well. The vendor seems to throw new functionality over...

Oct 2022
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CEO/President

Service and Support

With one of our vendors, we can do a Google search on how to do something, and we can find articles,...

Oct 2022
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CEO/President

Lessons Learned

There is a lot of functionality in the product, and it is hard for certain functions in the product...

Oct 2022
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CEO/President

Functionality and Upgrades

I would like WellSky to continue to make the reporting functionality easier with regard to...

Oct 2022
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CEO/President

Interfacing and Integration

I like that the product combines everything I need so I don’t have to have separate systems. The...

Oct 2022
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CEO/President

Functionality and Upgrades

With WellSky Personal Care, we have to manually go in and change the rates for a lot of shifts...

Oct 2022
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CEO/President

ROI / Cost (care and feeding)

When Wellsky announced that ClearCare was becoming WellSky Personal Care, they charged hundreds of...

Oct 2022
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CEO/President

Interfacing and Integration

There are three aspects of WellSky Personal Care that stand out as positives. First, the product is...

Oct 2022
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CEO/President

ROI / Cost (care and feeding)

WellSky doesn’t keep all of their promises. We have put in a lot of important feature requests over...

Oct 2022
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CEO/President

Implementation and Training

The vendor sends out training materials proactively. We have a really responsive representative who...

Oct 2022
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CEO/President

Service and Support

There are some areas where WellSky has done a great job of supporting interoperability and others...

Oct 2022
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CEO/President

Lessons Learned

If I were talking to a peer considering WellSky's system, I would tell them that WellSky Personal...

Oct 2022
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CEO/President

Functionality and Upgrades

WellSky is falling short in supporting our provision of medication services and our documentation...

Oct 2022
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CEO/President

Service and Support

WellSky is really responsive. It is easy to get someone on the phone and get a reply to an email,...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

This platform has the ability to send electronic attachments to our caregivers. When I am creating a...

Oct 2022
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Analyst/Coordinator

Other Observations & Comments

The app, a lot of the main pages, and the dashboard still say ClearCare, even though ClearCare was...

Oct 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

I like how granular ClearCare allows us to get with putting tasks in and tracking. ClearCare also...

Oct 2022
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Analyst/Coordinator

Implementation and Training

Overall, I am highly satisfied with the platform in terms of the amount of data that I can capture,...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

I would like to see fewer, less frequent updates to the app. The number of updates we get is crazy....

Oct 2022
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Analyst/Coordinator

Lessons Learned

If people are smart, they will create their own tags in the activity log. When I hire a new...

Oct 2022
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CEO/President

Service and Support

We don't hear about new rollouts or updates to the personal care product until those changes have...

Sep 2022
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CEO/President

Implementation and Training

WellSky is heavily dependent on their online tutorials. The vendor would rather point us toward...

Sep 2022
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CEO/President

Relationship

I worked closely with a member from WellSky on the integration of our platform several years ago....

Sep 2022
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CEO/President

ROI / Cost (care and feeding)

WellSky’s personal-care product is user friendly and cost effective; the costs change based on the...

Sep 2022
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CEO/President

Future Outlook

We are always evaluating other options. At the same time, changing the software we are using for...

Sep 2022
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CEO/President

Sales and Contracting

WellSky is pretty good about not charging for every little thing. Generally, when the vendor puts...

Sep 2022
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VP/Other Executive

Relationship

I like the product WellSky offers. Their attitude is pretty good considering we are a smaller...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

Data exchange within WellSky's system does not work. The process should be one and done; if I type...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

We can pretty easily find a lot of the information on WellSky's website on things we have questions...

Sep 2022
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VP/Other Executive

Service and Support

There are some things we have asked for over and over again but have not received from WellSky. We...

Sep 2022
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VP/Other Executive

Technology

There are some things that are deficient within the WellSky product. With the caregiver...

Sep 2022
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VP/Other Executive

Interfacing and Integration

Some partners of WellSky could be more integrated with the overall plan and the way they implement...

Sep 2022
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VP/Other Executive

Implementation and Training

WellSky has decent training in place, but it feels like we are just a number to them. The vendor's...

Sep 2022
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VP/Other Executive

Relationship

We have an account executive from the vendor that I talk to regularly, and they are really good at...

Sep 2022
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VP/Other Executive

ROI / Cost (care and feeding)

For the most part, I do not feel nickel-and-dimed, except for with the interfaces. The vendor needs...

Sep 2022
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VP/Other Executive

Lessons Learned

WellSky is currently a part of our long-term plans, but our stance on their product may change...

Sep 2022
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CEO/President

Functionality and Upgrades

The biggest benefit of WellSky Personal Care is that we have access to to the system as long as we...

Sep 2022
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CEO/President

Relationship

We were originally using ClearCare through the product's original founders, so we have had some pain...

Sep 2022
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CEO/President

Service and Support

If we have a question or concern, WellSky answers us quickly. The vendor is incredibly responsive.

Sep 2022
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VP/Other Executive

Functionality and Upgrades

WellSky Personal Care has been decent. I haven't had any issues. The vendor seems to do a fairly...

Sep 2022
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CEO/President

Interfacing and Integration

WellSky is very transparent with their charges. However, we use an outside vendor for payments, and...

Sep 2022
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CEO/President

Functionality and Upgrades

My staff compliments the reporting and tagging features. The reporting feature in the product is...

Sep 2022
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Director

Relationship

In our partnership, WellSky does not communicate with our executives very effectively. We don’t...

Jul 2022
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Director

Functionality and Upgrades

WellSky's system has great reports. We have the tools we need to get all the reports we use from the...

Jul 2022
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Director

Implementation and Training

I feel like WellSky falls short with training and education. I think they have such a simple system...

Jul 2022
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Director

Functionality and Upgrades

The simplicity of the WellSky system sets this vendor apart. The system is very functional and easy...

Jul 2022
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CEO/President

Relationship

The vendor shoots us a lot of emails and updates with no personal interactions. It seems outlandish...

Jul 2022
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CEO/President

Implementation and Training

Our implementation went well initially, but WellSky missed a lot of training dates, and they changed...

Jul 2022
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CEO/President

Functionality and Upgrades

I am very frustrated with the system's clocking-in and clocking-out functions. My people struggle to...

Jul 2022
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CEO/President

Functionality and Upgrades

WellSky Personal Care’s reporting is not reliable. Most things are very slow. I don’t like that we...

Jun 2022
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CEO/President

Functionality and Upgrades

I like that WellSky Personal Care has the texting feature, which is one of the reasons that we...

Jun 2022
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CEO/President

Functionality and Upgrades

I would like WellSky Personal Care to have better, faster, more reliable reporting. Instead of the...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

I would like to have more flexibility when it comes to scheduling my staff members in the solution....

Jun 2022
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Analyst/Coordinator

Service and Support

WellSky is very good at addressing our questions. Their support people are very clear, and they know...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

I like the solution's flow. Its navigation makes sense. We can find the things that we need in it....

Jun 2022
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CEO/President

Functionality and Upgrades

The vendor needs to add a solution for medication administration. Our biggest challenge is having to...

Jun 2022
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CEO/President

ROI / Cost (care and feeding)

WellSky Personal Care is a very solid system. The system certainly does the heavy lifting for our...

Jun 2022
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CEO/President

Interfacing and Integration

We have been trying to integrate other products into the system. We used some of the other packages...

Jun 2022
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CEO/President

Service and Support

The vendor has greatly upgraded the help and resources on the site, and I think those are excellent.

Jun 2022
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Manager

Relationship

It may take some time, but for the most part, WellSky comes through with keeping their promises.

May 2022
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Manager

ROI / Cost (care and feeding)

There have been no unexpected costs with WellSky, but there have been some excessive up-front costs.

May 2022
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Manager

Functionality and Upgrades

It is easy for us to navigate WellSky Personal Care and get from clients to caregivers so we can see...

May 2022
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Manager

Service and Support

WellSky’s help desk people are very helpful and good to work with when we call in or if we have to...

May 2022
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CEO/President

Future Outlook

Our future satisfaction with WellSky Personal Care depends on what happens in the next year and what...

May 2022
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CEO/President

Other Observations & Comments

I don’t really know that I have interactions with WellSky per se because I still work with the folks...

May 2022
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CEO/President

Functionality and Upgrades

I like WellSky Personal Care’s mobility. It is in the cloud, which allows us to operate the system...

May 2022
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CEO/President

Functionality and Upgrades

Something that I would like to see in WellSky Personal Care is the ability to set up shift...

May 2022
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CEO/President

ROI / Cost (care and feeding)

If it were my choice, I would buy the product again because WellSky does a great job. I love the...

May 2022
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CEO/President

Functionality and Upgrades

WellSky Personal Care is customized for our franchise. I like how intuitive it is when it comes to...

May 2022
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CEO/President

Functionality and Upgrades

There are some challenges with molding the product the way we want it to work. We are in a rural...

May 2022
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CEO/President

Functionality and Upgrades

The reporting in WellSky Personal Care is nice. It is helpful to see things in a different way and...

May 2022
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CEO/President

Implementation and Training

Training is mostly online, but if we have questions, the WellSky team is definitely responsive. We...

May 2022
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Director

Functionality and Upgrades

WellSky is our vendor of choice with all of our franchises. I really like how well it works for our...

Apr 2022
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Director

Implementation and Training

Onboarding new franchises works very well in WellSky Personal Care. We have no problems getting new...

Apr 2022
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CEO/President

Functionality and Upgrades

I am happy with the product. It does great things. We start the service and match up a caregiver to...

Mar 2022
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CEO/President

Functionality and Upgrades

The product has a scheduling component that is robust. There are some quirky things about it, but it...

Mar 2022
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CEO/President

Functionality and Upgrades

The product produces a file at the end of each week for invoices, payroll, and payments. If a...

Mar 2022
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CEO/President

Relationship

Since the WellSky acquisition, I have seen WellSky in some of the health files. We still log in to...

Mar 2022
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CEO/President

ROI / Cost (care and feeding)

We have backed off on using credit cards with the product because there is a fee. For an automated...

Mar 2022
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CEO/President

Functionality and Upgrades

The product has a feature where we can text our caregivers from within the system, and the vendor...

Mar 2022
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CEO/President

Functionality and Upgrades

The product has CRM functionality, but it is not as robust as some of the very simple CRMs. The...

Mar 2022
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CEO/President

Functionality and Upgrades

The product’s upgrades are typically very minor. The screen today looks like the screen years ago....

Mar 2022
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CEO/President

Service and Support

With WellSky, there are no SLAs. I don’t even know whether the people at the help desk know what an...

Mar 2022
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CEO/President

Interfacing and Integration

Very few products are integrated with WellSky Personal Care because there seems to be an issue of...

Mar 2022
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CEO/President

ROI / Cost (care and feeding)

WellSky Personal Care is reasonably priced, so maybe we just get what we pay for and I should lower...

Mar 2022
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CEO/President

Relationship

Usually, the only people I work with are the people at the help desk. But I do have people at the...

Mar 2022
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CEO/President

Functionality and Upgrades

I have really wanted the vendor to create an app to ask a question at the end of a caregiver's shift...

Mar 2022
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CEO/President

Relationship

WellSky continues to improve and come up with solutions that we didn't even know we needed. It is...

Mar 2022
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CEO/President

ROI / Cost (care and feeding)

I would tell a peer that I did a tremendous amount of research, and out of all the solutions that I...

Mar 2022
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CEO/President

Functionality and Upgrades

I am very enthused about the product. The only reason I had a few hesitancies has to do with the...

Mar 2022
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CEO/President

Relationship

One thing I do not see from WellSky is a schedule of their releases. Things simply change, and we...

Mar 2022
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CEO/President

Relationship

There is no communication from WellSky. As users, if we have an improvement request or a performance...

Mar 2022
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CEO/President

Functionality and Upgrades

WellSky's system does not meet the needs of an EHR needed for Medicare compliance. The system can...

Mar 2022
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CEO/President

Functionality and Upgrades

WellSky has a very diverse product offering that is extremely intuitive and easy to use. It meets...

Mar 2022
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CEO/President

Service and Support

WellSky is very well organized. The vendor recently upgraded their community learning center and...

Mar 2022
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CEO/President

Functionality and Upgrades

The product works pretty well on a smartphone, and that is without having to use an app. Caregivers...

Mar 2022
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CEO/President

Functionality and Upgrades

There are a couple of things that come straight to my email. I get notifications when someone gets...

Mar 2022
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CEO/President

Functionality and Upgrades

The product works really well. The scheduling is pretty easy. The vendor has made some changes based...

Mar 2022
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CEO/President

Functionality and Upgrades

The vendor’s reports are pretty good. Sometimes, their custom reports are a little bit difficult to...

Mar 2022
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CEO/President

Functionality and Upgrades

WellSky Personal Care’s performance is an issue, especially in the workflow for our caregivers. In...

Mar 2022
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CEO/President

Functionality and Upgrades

In general, WellSky Personal Care does the majority of the work that my employees need it to do, but...

Mar 2022
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CEO/President

Functionality and Upgrades

Integration with other solutions can be difficult and expensive. There are certain business needs...

Mar 2022
||
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CEO/President

Interfacing and Integration

We looked at leveraging WellSky’s API for integration with RPM software, but at the time, it was too...

Mar 2022
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CEO/President

Functionality and Upgrades

I would like to be able to create custom forms for anything that WellSky doesn't have built in.

Mar 2022
||
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CEO/President

Functionality and Upgrades

I like the ease of use and just the general effectiveness of the scheduling platform and the...

Mar 2022
||
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CEO/President

Service and Support

If we submit a ticket, we usually hear back within hours. Our account representative is super...

Mar 2022
||
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CEO/President

ROI / Cost (care and feeding)

WellSky Personal Care works very well because it is cloud based, so our caregivers can easily access...

Mar 2022
||
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CEO/President

Functionality and Upgrades

There are some logical things that WellSky Personal Care should have within it. I shouldn’t have to...

Mar 2022
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CEO/President

Relationship

We have asked WellSky to make unique changes within the system so that it would work better for us,...

Mar 2022
||
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CEO/President

ROI / Cost (care and feeding)

We have a negotiated rate, so I am not sure what other organizations are charged, but WellSky has...

Mar 2022
||
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CEO/President

Implementation and Training

When WellSky makes a change or an update in the system, we get a little message that pops up on the...

Mar 2022
||
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CEO/President

Interfacing and Integration

We have had a few challenges along the way with integration. But overall, WellSky does a pretty good...

Mar 2022
||
(0)
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CEO/President

Functionality and Upgrades

WellSky is always bringing out new functionalities and small upgrades. Sometimes, the upgrades are...

Mar 2022
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CEO/President

Future Outlook

In the past, WellSky has implemented suggestions from us that WellSky hadn’t thought of themselves,...

Mar 2022
||
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CEO/President

Service and Support

To contact WellSky’s support team, I have to go to a dashboard, make a note, and wait on someone to...

Mar 2022
||
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CEO/President

Functionality and Upgrades

Lately, we haven't had the same issues with the product that we had the year before where schedules...

Mar 2022
||
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CEO/President

Service and Support

The vendor's support is good because they proactively tell us what is happening and when things will...

Mar 2022
||
(0)
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CEO/President

Functionality and Upgrades

I can't download billing receivables into an Excel spreadsheet to manipulate the data, so I have to...

Mar 2022
||
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CEO/President

Functionality and Upgrades

I used to work in another software program that was pretty good. Technology has changed since then,...

Feb 2022
||
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CEO/President

Service and Support

The vendor's service, efficiency, and knowledge have been outstanding. Their phone support is...

Feb 2022
||
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CEO/President

ROI / Cost (care and feeding)

I get the run around from vendors a lot, so I appreciate good, quality companies that are...

Feb 2022
||
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CEO/President

Functionality and Upgrades

The system is very easy to use. It just requires a little experience. The more that someone uses the...

Feb 2022
||
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CEO/President

Relationship

I haven't had much experience with the vendor's executives. The staff members underneath them are...

Feb 2022
||
(0)
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CEO/President

ROI / Cost (care and feeding)

The only thing in the solution that I have a problem with is its payroll. The payroll isn't broken...

Feb 2022
||
(0)
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CEO/President

Functionality and Upgrades

Because of the way we are operating today with COVID-19, using text abilities to communicate with my...

Feb 2022
||
(0)
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CEO/President

Functionality and Upgrades

I don't see any reason to change from the product. I have been happy with it and haven’t really had...

Feb 2022
||
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CEO/President

ROI / Cost (care and feeding)

The product is very expensive, and there has not been any effort to reduce the cost. The cost has...

Feb 2022
||
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CEO/President

Relationship

We continue to use the product, and it continues to meet our needs. We don't have any interaction...

Feb 2022
||
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