WellSky Personal Care
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Our future satisfaction with WellSky Personal Care depends on what happens in the next year and what...
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I don’t really know that I have interactions with WellSky per se because I still work with the folks...
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I like WellSky Personal Care’s mobility. It is in the cloud, which allows us to operate the system...
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Something that I would like to see in WellSky Personal Care is the ability to set up shift...
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If it were my choice, I would buy the product again because WellSky does a great job. I love the...
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WellSky Personal Care is customized for our franchise. I like how intuitive it is when it comes to...
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There are some challenges with molding the product the way we want it to work. We are in a rural...
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The reporting in WellSky Personal Care is nice. It is helpful to see things in a different way and...
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Training is mostly online, but if we have questions, the WellSky team is definitely responsive. We...
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WellSky is our vendor of choice with all of our franchises. I really like how well it works for our...
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Onboarding new franchises works very well in WellSky Personal Care. We have no problems getting new...
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I am happy with the product. It does great things. We start the service and match up a caregiver to...
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The product has a scheduling component that is robust. There are some quirky things about it, but it...
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The product produces a file at the end of each week for invoices, payroll, and payments. If a...
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Since the WellSky acquisition, I have seen WellSky in some of the health files. We still log in to...
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We have backed off on using credit cards with the product because there is a fee. For an automated...
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The product has a feature where we can text our caregivers from within the system, and the vendor...
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The product has CRM functionality, but it is not as robust as some of the very simple CRMs. The...
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The product’s upgrades are typically very minor. The screen today looks like the screen years ago....
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With WellSky, there are no SLAs. I don’t even know whether the people at the help desk know what an...
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Very few products are integrated with WellSky Personal Care because there seems to be an issue of...
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WellSky Personal Care is reasonably priced, so maybe we just get what we pay for and I should lower...
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Usually, the only people I work with are the people at the help desk. But I do have people at the...
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I have really wanted the vendor to create an app to ask a question at the end of a caregiver's shift...
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WellSky continues to improve and come up with solutions that we didn't even know we needed. It is...
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I would tell a peer that I did a tremendous amount of research, and out of all the solutions that I...
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I am very enthused about the product. The only reason I had a few hesitancies has to do with the...
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One thing I do not see from WellSky is a schedule of their releases. Things simply change, and we...
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There is no communication from WellSky. As users, if we have an improvement request or a performance...
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WellSky's system does not meet the needs of an EHR needed for Medicare compliance. The system can...
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WellSky has a very diverse product offering that is extremely intuitive and easy to use. It meets...
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WellSky is very well organized. The vendor recently upgraded their community learning center and...
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The product works pretty well on a smartphone, and that is without having to use an app. Caregivers...
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There are a couple of things that come straight to my email. I get notifications when someone gets...
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The product works really well. The scheduling is pretty easy. The vendor has made some changes based...
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The vendor’s reports are pretty good. Sometimes, their custom reports are a little bit difficult to...
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WellSky Personal Care’s performance is an issue, especially in the workflow for our caregivers. In...
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In general, WellSky Personal Care does the majority of the work that my employees need it to do, but...
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Integration with other solutions can be difficult and expensive. There are certain business needs...
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We looked at leveraging WellSky’s API for integration with RPM software, but at the time, it was too...
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I would like to be able to create custom forms for anything that WellSky doesn't have built in.
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I like the ease of use and just the general effectiveness of the scheduling platform and the...
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If we submit a ticket, we usually hear back within hours. Our account representative is super...
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WellSky Personal Care works very well because it is cloud based, so our caregivers can easily access...
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There are some logical things that WellSky Personal Care should have within it. I shouldn’t have to...
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We have asked WellSky to make unique changes within the system so that it would work better for us,...
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We have a negotiated rate, so I am not sure what other organizations are charged, but WellSky has...
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When WellSky makes a change or an update in the system, we get a little message that pops up on the...
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We have had a few challenges along the way with integration. But overall, WellSky does a pretty good...
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WellSky is always bringing out new functionalities and small upgrades. Sometimes, the upgrades are...
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In the past, WellSky has implemented suggestions from us that WellSky hadn’t thought of themselves,...
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To contact WellSky’s support team, I have to go to a dashboard, make a note, and wait on someone to...
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Lately, we haven't had the same issues with the product that we had the year before where schedules...
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The vendor's support is good because they proactively tell us what is happening and when things will...
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I can't download billing receivables into an Excel spreadsheet to manipulate the data, so I have to...
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I used to work in another software program that was pretty good. Technology has changed since then,...
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The vendor's service, efficiency, and knowledge have been outstanding. Their phone support is...
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I get the run around from vendors a lot, so I appreciate good, quality companies that are...
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The system is very easy to use. It just requires a little experience. The more that someone uses the...
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I haven't had much experience with the vendor's executives. The staff members underneath them are...
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The only thing in the solution that I have a problem with is its payroll. The payroll isn't broken...
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Because of the way we are operating today with COVID-19, using text abilities to communicate with my...
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I don't see any reason to change from the product. I have been happy with it and haven’t really had...
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The product is very expensive, and there has not been any effort to reduce the cost. The cost has...
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We continue to use the product, and it continues to meet our needs. We don't have any interaction...
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I don't really get any training. I have learned the solution all myself.
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I like what the solution does. We are able to see our clients and our assessments.
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I don't know that everything that the vendor implemented was quite ready when they released it. I...
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I have been extremely frustrated because I have wanted to try to drive our clock-in and clock-out...
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The vendor is in the process of making some updates, and I feel like we are definitely going through...
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I am pretty satisfied with the system, but when I hear what other systems can do, I almost lean...
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Recently, when I have had to reach out to the vendor about trying to figure out what is going on,...
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When I send a caregiver a message, I notice that the vendor limits the characters that I can send. I...
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WellSky's system is very user friendly, and it has the basic features that I am looking for. The...
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The vendor's support has changed over the past year. Previously, we could type a random phrase into...
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Updates that are coming out need to be more clearly defined. We don't always know when there is an...
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The scheduling process is very simple, and the ability to communicate with all our caregivers and...
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Since the point that we initially went with the system, we haven't expanded our usage. I understand...
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The vendor's help desk people are phenomenal. I have only had good experiences with them.
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WellSky does the job pretty well. The system is fairly robust with a number of features that are...
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The system has quite a few reports. I haven't tinkered with all of them, but the system could use...
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I really like the care-finder option that the vendor has built. That tool could be very powerful if...
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We have some issues with tracking for clocking in and out, especially on the mobile app. Also, when...
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There are a very limited number of software packages that we can use due to our organization’s...
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The vendor’s support is generally very good. When I call, I usually get through fairly quickly....
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A lot of new functionality comes out. The only way we are really notified about it is via email or...
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WellSky’s scheduling system is the best out there. We have field users who can use an app to log in...
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A lot of times, we have to come to WellSky with things we need. WellSky has had a road map for many...
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ClearCare’s strength is it is generally very intuitive. The software I used for these purposes...
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The only downside with ClearCare is every once in a while, there is an outage or a glitch. Usually,...
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The implementation was generally pretty good, especially at the outset. WellSky assigned an...
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Something the vendor could improve upon that would be true of much software is there is a lot we can...
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I don’t know the vision of WellSky, the new parent company. I don’t know exactly where they see the...
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A few years ago, I wanted to speak to someone at the vendor's organization about a certain thing,...
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The system's reporting function isn't user friendly. I know that WellSky has a great ability to do...
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If WellSky could work on tracking the clients properly and showing that caregivers are at a client’s...
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I think that WellSky is an all-inclusive, innovative platform. It is user friendly and perfect for...
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The implementation of our last upgrade was a bit of a failure. We expected that some things that the...
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I have some caregivers who may not accept their shifts. If they decline a shift at the lat minute,...
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WellSky has a tool called the Family Room Portal. That portal helps keep families in the loop about...
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WellSky's community platform is clunky and hard to use. Our users find it to be complicated. It does...
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There are some things in the system that I wish that we could use more in our office, but they don't...
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Since ClearCare was purchased by WellSky, the only thing that I have noticed is that I no longer...
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When we take notes and apply them to a shift, I wish that they would stick to that shift. Sometimes,...
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I haven't had any major issues with the product. All of its processes flow pretty well and make...
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The product mostly works well, but my biggest complaint is that the caregivers always have a lot of...
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The implementation was good. If we hadn't gotten help for implementation, it probably would have...
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We have spent a long time communicating and trying to get things right. WellSky seems to work on the...
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For the most part, the system is intuitive. Some query things don't work the way we thought they...
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We have authorizations from within our state that start at different times and on different days....
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We have a couple of issues. We are having an issue with the download speed for reports. The person...
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We can't see the activated caregivers in the care finder feature. In today's world, caregivers come...
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My customer relationship person is excellent. The support center was struggling in the beginning,...
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I don't think I have ever gotten involved with executives other than to negotiate prices. When I...
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Our decision to switch platforms depends on whether a better platform is available and whether...
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We discussed a lot of things with the salesperson before we started onboarding the product. A lot of...
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WellSky’s charge model is awful. They charge per client, so I don't know how I am being billed...
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The term promise is ambiguous. The vendor does have the resources to meet our original understanding...
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As we have gotten bigger, the support has shifted due to people changing positions. Early on,...
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The vendor needs to provide a slower training process so people who want to ask questions can write...
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The vendor is thinking of delivering new technology. That is why we are with them. The vendor is...
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The system starts a great drive, but that can fizzle into not going anywhere if the end users don’t...
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Overall, our experience with the system has been pretty good. I have used a variety of systems that...
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Our clients have profiles in WellSky. That is awesome. But when we look at their contacts, like...
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The vendor did an upgrade to change the format of passwords for the mobile application that we use...
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I wouldn't suggest the WellSky program to a waiver company. However, if a company were mostly a...
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When I first joined the team, I wanted ClearCare to help us train the staff. Getting help required a...
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WellSky's system is a very closed system. We want it to integrate with a few third-party systems,...
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ClearCare spends their marketing money advertising to franchise companies, and that might work well...
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New things come out about once a month; some of those things are small, and some of them are big....
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The first step for reaching the vendor's support is an email, and I don't really love that. Then,...
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People have to be all in. If people aren't going to use the solution for all of its capabilities,...
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I am a huge fan of WellSky's system. I love its flexibility. The vendor has been super easy to work...
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The solution has a lot of functionality. We can add in who was rehospitalized and track the outcomes...
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In the beginning, the vendor's executives were involved a lot. They certainly do a pretty good job...
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A benefit to us was that when most of my office staff had to work from home, we had no lag in...
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At some point, managing outcomes will need to be a little bit more simplified than focusing on field...
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There is no nickel-and-diming. The only thing that the vendor ever tried to push pretty hard on was...
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We are sometimes disappointed by the solution, but we aren't disappointed by the things that the...
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All of our documentation is in the system other than our actual care plan. Our state requires that...
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The solution has a number of handy reports that have already been made. The vendor can make customer...
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When a caregiver is at a home, we want to see their GPS location so that we know that they are...
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The vendor actually comes to our expos. That is good training, but a lot of their other training has...
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I am not aware of much that is new from the vendor. I know that they had some newer options more...
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When WellSky teamed up with ClearCare, there were some hiccups. I know enough to figure out the...
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I have recommended the solution to others. It is pretty user friendly and forgiving. That is nice....
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The solution's accounting software needs some improvements. We charge a fee from other facilities...
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I don't like how we can only upload one photo for our facilities' profile in the system. I wish that...
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The vendor's implementation services are really awesome. If there is an update, then they will let...
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The vendor's support is quick. If we go in and create a ticket, someone will reach out to us within...
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ClearCare does a great job. They stay up with the times for the most part. There are some things I...
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ClearCare’s charges are pretty black and white. I am never surprised. I don’t have any issues with that....
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ClearCare’s platform is part of our growth strategy along with another similar platform. I don’t...
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ClearCare has a lot of reporting tools now, and they are getting everybody’s input on those. They...
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I haven’t had an issue with ClearCare keeping their promises. In fact, sometimes they go above and...
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ClearCare needs to work on satisfying caregivers. For example, they could beef up their app to put...
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The system works. As a whole, it does what it is supposed to. Training new people to use it is very...
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There are things that ClearCare does well, but there are little tweaks and improvements that I would...
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The ClearCare system integrates with our other platforms pretty well. But there is an opportunity...
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Typically, when I need something, I reach out to our ClearCare representative, and that is about all...
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I would tell others that the ClearCare product is a good product with good customer support but that...
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Getting ahold of WellSky is pretty easy. They have good support. If we have a minor issue and call...
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ClearCare struggles with support for the harder programming that requires more work on the technical...
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Our rates with ClearCare have been pretty fixed, so that has been positive.
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There are some areas where ClearCare could do better at helping us achieve outcomes. I don’t like...
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When there are new updates, we get a little notification from ClearCare saying to look at something...
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WellSky updates the product and lets us know after the fact, so there is not a whole lot that we...
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ClearCare used to have an automated university called ClearCare University that had a bunch of video...
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WellSky's software has gradually integrated with about every platform that we utilize in some way....
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I would like to see more user friendliness for the end-user app. A lot of the employees seem to be...
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I would like to have a workstation save data and then upload it to the cloud as it connects because...
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I don’t use WellSky’s web support because it doesn’t seem to be timely. The phone support people are...
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We used to get emails all the time from an executive of ClearCare. Those started dwindling after an...
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I would say that the ClearCare product does not drive any outcomes. It provides a platform that...
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Typically, ClearCare works for us very well. Every now and then, there are little glitches. The...
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There is one area where the solution could improve. If we had a little bit more to work with in...
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The care plan needs to be revised. The medications section of the care plan is particularly...
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The integration options that WellSky offers us are somewhat limited. With all software systems,...
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I haven’t been too pleased with the vendor's customer service. We open a ticket, and it doesn’t go...
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My interactions with the vendor executives are good mainly because I have pushed for those...
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We are getting our money’s worth out of the system. I would like to see more out of the tool, but it...
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My hope is that my score will go up in the future, but there are a lot of unknowns. The score has...
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Moving into the system was a real struggle initially, but I do like the tool. It is pretty...
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If someone had asked me about integration and interoperability a few years ago, I would have given a...
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For the most part, the vendor has done very well with the product, but there have definitely been...
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If the vendor could increase the connectivity of the system and clean up some of the archaic ways of...
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In the past, the vendor was more culturally focused on developing something and needing to see a...
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There are a lot of things I would like to see improved so that we could utilize the system in a more...
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The vendor has a lot of training available. Most of the training pushes us to the community to ask...
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We will be keeping the product for the near term. There is another company that is developing their...
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The system has been a very positive thing for our business. I would purchase it again if given the...
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The vendor does not keep their promises, and I think that comes down to the prioritization of tasks....
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I could not exist without the ClearCare system. Our previous system had nowhere near what the...
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WellSky's platform is very robust and pretty user friendly. There is a family portal we can turn on...
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I have learned that the easiest thing for me to do for support is send an email to WellSky.
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We continually get enhancements with WellSky. For example, there is an enhancement where we can send...
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The system helps me with my metrics. There is a report of key performance indicators that tells me...
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I can run a caregiver hours report and see how many people have not worked at all over the last 30...
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When caregivers clock in and out over a mobile phone or the telephony feature, they have to have a...
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