WellSky Personal Care Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Product
There were some changes that happened with the electronic visit verification, and WellSky’s...
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Relationship
WellSky needs to be more forthcoming with what they are doing in the background when there is an...
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Loyalty, Value
One of the reasons we stay with this solution is that it is not super expensive per patient.
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Relationship, Product
We have met with WellSky several times and have been to their conference. They constantly tell me...
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Product
WellSky Personal Care is easy for my field staff, aides, and homemakers to use. We are licensed a...
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Culture
We were pretty clear when we did our contract with WellSky that we were not doing the...
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Product
We start holiday pay at a specific time on some holidays, and we can't do that automatically in...
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Loyalty
It is tough to create a homecare software at a national level that really fits everybody's needs...
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Relationship
Sometimes it is a little hard to get through the support team, but they are good. WellSky's support...
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Relationship, Operations, Product
I can't think of anything that WellSky has said they would do that they haven't done. I don't know...
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Product
With our clients, we typically schedule a whole month at a time. When we make open shifts instead,...
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Product
We want more help on the accounting side, mainly on the receivables end. The functionality on the...
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Culture, Product
The functionality with payments and invoicing doesn't really work as promised because it gives us...
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Relationship
Whenever we have a ticket or issue with payments or billing, we don't get responses for months at a...
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Relationship, Product
WellSky does a decent job with the overall product quality. I don't really have any complaints, but...
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Value
I have led the charge for WellSky at my organization, so I would have to rate my likelihood to...
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Relationship, Product
I don't see anything like proactive service. So I would assume that the vendor doesn't really...
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Relationship
I'm sure WellSky has owner committees that have input, but I have had no input. They don't ever...
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Loyalty
Currently, I would buy the system again. In the future, it will depend on how well WellSky adapts to...
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Relationship, Product
WellSky keeps the majority of their promises. The system has always functioned the way it has been...
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Relationship
I'm working with technology that WellSky hasn't been receptive to working with. I have care notes...
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Relationship
WellSky provides good support. Sometimes, WellSky responds to a ticket or phone call within 24...
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Loyalty, Product
WellSky Personal Care does work as promoted, so WellSky does a good job there. The platform is very...
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Relationship
I have really good relationships with all the executives at WellSky. They are very responsive and...
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Operations
There could be a few more tutorials for ongoing training. WellSky provides initial training, but if...
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Loyalty, Product
WellSky keeps their promises for the most part. I understand that WellSky Personal Care is a...
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Loyalty, Product
The only functionality we would really like to have is a hard stop in the payer source section of...
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Loyalty, Product, Value
One of our favorite features of WellSky's system is the scheduling functionality, especially how...
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Relationship
We appreciate that WellSky continually enhances the system and listens to customer feedback,...
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Product
I really enjoy the WellSky software. Everything has been great. When we bring new office staff...
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Relationship
One challenge I have run into involves the connection between WellSky's system and our accounting...
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Loyalty, Product
I have seen some things in another product that are pretty cool, so if I were making the decision...
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Relationship
WellSky’s customer service has improved tremendously. Several years ago, I would not have answered...
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Operations, Product
With the way WellSky trains us, it almost seems like there is a wall up. They tell us to go to the...
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Relationship, Product
There is so much internet chaos, but that isn't WellSky’s fault. There are probably times when...
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Product
End users would like me to give them more control over utilizing the tags and things of that nature,...
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Relationship, Product
WellSky needs to help the executive-level staff better utilize and design reports that could help...
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Value
WellSky needs more API flexibility. Right now, WellSky controls which APIs are available, and that...
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Relationship
We need stronger overall customer service from WellSky. When we submit support tickets through the...
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Product
I have used many different software platforms, and I have relied on WellSky Personal Care for many...
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Operations
In the past, new offices received several training sessions from WellSky, but that number has been...
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Culture, Value
WellSky's recent price increase has been challenging. While there hadn't been a price adjustment for...
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Product
The workflows in WellSky Personal Care are smooth, intuitive, and easy to navigate. The system also...
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Operations
We need more engineers dedicated to the platform. WellSky keeps their promises, but it often takes...
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Loyalty, Relationship, Product
The vendor is adding a lot of things to their system, but they could do a lot better at...
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Operations, Product
I like the simplicity of the system, but there are so many more things in homecare that we rely on...
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Relationship
WellSky says that they don't promise anything they don't do. The system just doesn't do enough. They...
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Loyalty, Relationship
We decided to let WellSky be our primary system just for the relationship and WellSky's openness to...
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Culture, Value
WellSky’s pricing is very fair. They charge per active client. It is a very reasonable price that...
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Product
WellSky's system is very simplistic, and it needs to be because owners are putting out fires all day....
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Relationship
Support can always be improved, but WellSky's support is good overall. They do a really good job of...
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Operations
A training WellSky has been making is still not finalized. We are waiting on it. They have gotten...
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Operations
We could get better outcomes if we knew the whole system to its full capabilities, but that is still...
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Relationship
Everybody that I have dealt with at WellSky has been extremely knowledgeable and has been able to...
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Product
The EVV system in WellSky Personal Care is only supposed to allow a provider to log in to the system...
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Product
WellSky Personal Care meets our needs. The billing and timekeeping are reliable. Everything is good.
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Product
This is probably getting down into the weeds too much, but we do a lot of split shifts where we...
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Relationship
I haven't had any need to reach out to WellSky for a while now. However, every time I have reached...
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Operations, Product
WellSky Personal Care is highly intuitive. Any system will take some training to use, but I can...
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Operations
WellSky does a really good job with training. They have workshops pretty frequently. The CareAcademy...
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Relationship
Our experience with WellSky has been positive. There aren’t any negative points or areas for growth...
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Operations
The actual implementation of WellSky Personal Care takes a while, and it is a little painful. It is...
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Loyalty, Relationship, Value
Our state has changed some things, so WellSky has had to make a lot of changes. We have had a lot of...
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Product
I don’t know how big WellSky’s customer base is, but I am really shocked they don't archive any...
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Product
WellSky Personal Care is not intuitive. I have to compensate for the poor navigation. The flow is...
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Relationship, Value
I would rather pay more for WellSky Personal Care to have better search capabilities, better...
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Relationship
I opened a ticket with WellSky because a different feature appeared on the screen overnight, and the...
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Relationship
I don't know what new technology WellSky has. They have not told us what better features they have...
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Loyalty, Product
For the functionality that I know WellSky Personal Care has, it does what it needs to do. We make it...
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Product
I know WellSky Personal Care can integrate, and I know there is integration between different areas...
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Relationship
I am not sure whether WellSky is proactive. When we ask for things, they just tell us that what we...
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Product
I love that WellSky sends automated reminders for expiring documents. That is a nice little ping,...
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Product
WellSky limits the number of characters in messages, but it doesn't tell users how much space the...
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Product
The vendor finally allowed us to put in preferred names. If a caregiver is John Smith but their...
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Relationship, Product
Last year, the system wasn't recognizing a lot of caregiver emails. That was a huge problem....
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Product
Newly hired caregivers who already used WellSky Personal Care at another agency always run into...
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Product
CareAcademy is linked to WellSky Personal Care. That is great. However, when I activate a caregiver,...
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Relationship
WellSky does a lot right. Of course, I still have complaints because I am a customer. There is...
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Loyalty, Product
I wouldn't trade WellSky's system for anything. Even though I complain about it, I have used other...
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Product
Our caregivers receive automated shift reminders from WellSky. Those are good. The reminders will...
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Relationship
We had problems with the system's Hireology integration for a long time, but those problems seem to...
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Product
We are still trying to do more things with our caregiver logs in WellSky Personal Care with how...
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Operations, Product
It is easy for us to use the system's website and to update the care log and client log. Once I had...
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Product
With our client demographics, we have to enter authorizations multiple times before we get them into...
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Operations
It would be nice to get regular follow-up from the vendor, especially with new implementations and...
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Culture, Relationship
We have been trying to talk to WellSky's salesperson. They are not a hands-on person. We had a call...
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Loyalty, Operations, Product
Even though WellSky Personal Care was hard to get up and running and it has some quirks, it is...
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Operations
WellSky is unable to really provide good customer service. That was really a challenge for us with...
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