WellSky Personal Care
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Subject Expert
Paul Hess
Research Director
Commentary Summary
User Commentary
I don't really get any training. I have learned the solution all myself.
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I like what the solution does. We are able to see our clients and our assessments.
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I don't know that everything that the vendor implemented was quite ready when they released it. I...
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I have been extremely frustrated because I have wanted to try to drive our clock-in and clock-out...
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The vendor is in the process of making some updates, and I feel like we are definitely going through...
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I am pretty satisfied with the system, but when I hear what other systems can do, I almost lean...
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Recently, when I have had to reach out to the vendor about trying to figure out what is going on,...
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When I send a caregiver a message, I notice that the vendor limits the characters that I can send. I...
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WellSky's system is very user friendly, and it has the basic features that I am looking for. The...
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The vendor's support has changed over the past year. Previously, we could type a random phrase into...
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Updates that are coming out need to be more clearly defined. We don't always know when there is an...
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The scheduling process is very simple, and the ability to communicate with all our caregivers and...
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Since the point that we initially went with the system, we haven't expanded our usage. I understand...
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The vendor's help desk people are phenomenal. I have only had good experiences with them.
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WellSky does the job pretty well. The system is fairly robust with a number of features that are...
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The system has quite a few reports. I haven't tinkered with all of them, but the system could use...
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I really like the care-finder option that the vendor has built. That tool could be very powerful if...
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We have some issues with tracking for clocking in and out, especially on the mobile app. Also, when...
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There are a very limited number of software packages that we can use due to our organization’s...
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The vendor’s support is generally very good. When I call, I usually get through fairly quickly....
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A lot of new functionality comes out. The only way we are really notified about it is via email or...
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WellSky’s scheduling system is the best out there. We have field users who can use an app to log in...
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A lot of times, we have to come to WellSky with things we need. WellSky has had a road map for many...
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ClearCare’s strength is it is generally very intuitive. The software I used for these purposes...
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The only downside with ClearCare is every once in a while, there is an outage or a glitch. Usually,...
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The implementation was generally pretty good, especially at the outset. WellSky assigned an...
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Something the vendor could improve upon that would be true of much software is there is a lot we can...
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I don’t know the vision of WellSky, the new parent company. I don’t know exactly where they see the...
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A few years ago, I wanted to speak to someone at the vendor's organization about a certain thing,...
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The system's reporting function isn't user friendly. I know that WellSky has a great ability to do...
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If WellSky could work on tracking the clients properly and showing that caregivers are at a client’s...
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I think that WellSky is an all-inclusive, innovative platform. It is user friendly and perfect for...
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The implementation of our last upgrade was a bit of a failure. We expected that some things that the...
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I have some caregivers who may not accept their shifts. If they decline a shift at the lat minute,...
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WellSky has a tool called the Family Room Portal. That portal helps keep families in the loop about...
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WellSky's community platform is clunky and hard to use. Our users find it to be complicated. It does...
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There are some things in the system that I wish that we could use more in our office, but they don't...
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Since ClearCare was purchased by WellSky, the only thing that I have noticed is that I no longer...
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When we take notes and apply them to a shift, I wish that they would stick to that shift. Sometimes,...
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I haven't had any major issues with the product. All of its processes flow pretty well and make...
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The product mostly works well, but my biggest complaint is that the caregivers always have a lot of...
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The implementation was good. If we hadn't gotten help for implementation, it probably would have...
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We have spent a long time communicating and trying to get things right. WellSky seems to work on the...
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For the most part, the system is intuitive. Some query things don't work the way we thought they...
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We have authorizations from within our state that start at different times and on different days....
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We have a couple of issues. We are having an issue with the download speed for reports. The person...
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We can't see the activated caregivers in the care finder feature. In today's world, caregivers come...
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My customer relationship person is excellent. The support center was struggling in the beginning,...
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I don't think I have ever gotten involved with executives other than to negotiate prices. When I...
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Our decision to switch platforms depends on whether a better platform is available and whether...
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We discussed a lot of things with the salesperson before we started onboarding the product. A lot of...
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WellSky’s charge model is awful. They charge per client, so I don't know how I am being billed...
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The term promise is ambiguous. The vendor does have the resources to meet our original understanding...
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As we have gotten bigger, the support has shifted due to people changing positions. Early on,...
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The vendor needs to provide a slower training process so people who want to ask questions can write...
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The vendor is thinking of delivering new technology. That is why we are with them. The vendor is...
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The system starts a great drive, but that can fizzle into not going anywhere if the end users don’t...
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Overall, our experience with the system has been pretty good. I have used a variety of systems that...
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Our clients have profiles in WellSky. That is awesome. But when we look at their contacts, like...
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The vendor did an upgrade to change the format of passwords for the mobile application that we use...
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I wouldn't suggest the WellSky program to a waiver company. However, if a company were mostly a...
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When I first joined the team, I wanted ClearCare to help us train the staff. Getting help required a...
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WellSky's system is a very closed system. We want it to integrate with a few third-party systems,...
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ClearCare spends their marketing money advertising to franchise companies, and that might work well...
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New things come out about once a month; some of those things are small, and some of them are big....
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The first step for reaching the vendor's support is an email, and I don't really love that. Then,...
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People have to be all in. If people aren't going to use the solution for all of its capabilities,...
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I am a huge fan of WellSky's system. I love its flexibility. The vendor has been super easy to work...
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The solution has a lot of functionality. We can add in who was rehospitalized and track the outcomes...
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In the beginning, the vendor's executives were involved a lot. They certainly do a pretty good job...
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A benefit to us was that when most of my office staff had to work from home, we had no lag in...
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At some point, managing outcomes will need to be a little bit more simplified than focusing on field...
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There is no nickel-and-diming. The only thing that the vendor ever tried to push pretty hard on was...
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We are sometimes disappointed by the solution, but we aren't disappointed by the things that the...
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All of our documentation is in the system other than our actual care plan. Our state requires that...
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The solution has a number of handy reports that have already been made. The vendor can make customer...
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When a caregiver is at a home, we want to see their GPS location so that we know that they are...
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The vendor actually comes to our expos. That is good training, but a lot of their other training has...
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I am not aware of much that is new from the vendor. I know that they had some newer options more...
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When WellSky teamed up with ClearCare, there were some hiccups. I know enough to figure out the...
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I have recommended the solution to others. It is pretty user friendly and forgiving. That is nice....
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The solution's accounting software needs some improvements. We charge a fee from other facilities...
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I don't like how we can only upload one photo for our facilities' profile in the system. I wish that...
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The vendor's implementation services are really awesome. If there is an update, then they will let...
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The vendor's support is quick. If we go in and create a ticket, someone will reach out to us within...
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ClearCare does a great job. They stay up with the times for the most part. There are some things I...
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ClearCare’s charges are pretty black and white. I am never surprised. I don’t have any issues with that....
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ClearCare’s platform is part of our growth strategy along with another similar platform. I don’t...
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ClearCare has a lot of reporting tools now, and they are getting everybody’s input on those. They...
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I haven’t had an issue with ClearCare keeping their promises. In fact, sometimes they go above and...
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ClearCare needs to work on satisfying caregivers. For example, they could beef up their app to put...
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The system works. As a whole, it does what it is supposed to. Training new people to use it is very...
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There are things that ClearCare does well, but there are little tweaks and improvements that I would...
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The ClearCare system integrates with our other platforms pretty well. But there is an opportunity...
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Typically, when I need something, I reach out to our ClearCare representative, and that is about all...
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I would tell others that the ClearCare product is a good product with good customer support but that...
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Getting ahold of WellSky is pretty easy. They have good support. If we have a minor issue and call...
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ClearCare struggles with support for the harder programming that requires more work on the technical...
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Our rates with ClearCare have been pretty fixed, so that has been positive.
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There are some areas where ClearCare could do better at helping us achieve outcomes. I don’t like...
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When there are new updates, we get a little notification from ClearCare saying to look at something...
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WellSky updates the product and lets us know after the fact, so there is not a whole lot that we...
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ClearCare used to have an automated university called ClearCare University that had a bunch of video...
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WellSky's software has gradually integrated with about every platform that we utilize in some way....
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I would like to see more user friendliness for the end-user app. A lot of the employees seem to be...
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I would like to have a workstation save data and then upload it to the cloud as it connects because...
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I don’t use WellSky’s web support because it doesn’t seem to be timely. The phone support people are...
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We used to get emails all the time from an executive of ClearCare. Those started dwindling after an...
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I would say that the ClearCare product does not drive any outcomes. It provides a platform that...
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Typically, ClearCare works for us very well. Every now and then, there are little glitches. The...
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There is one area where the solution could improve. If we had a little bit more to work with in...
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The care plan needs to be revised. The medications section of the care plan is particularly...
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The integration options that WellSky offers us are somewhat limited. With all software systems,...
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I haven’t been too pleased with the vendor's customer service. We open a ticket, and it doesn’t go...
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My interactions with the vendor executives are good mainly because I have pushed for those...
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We are getting our money’s worth out of the system. I would like to see more out of the tool, but it...
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My hope is that my score will go up in the future, but there are a lot of unknowns. The score has...
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Moving into the system was a real struggle initially, but I do like the tool. It is pretty...
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If someone had asked me about integration and interoperability a few years ago, I would have given a...
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For the most part, the vendor has done very well with the product, but there have definitely been...
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If the vendor could increase the connectivity of the system and clean up some of the archaic ways of...
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In the past, the vendor was more culturally focused on developing something and needing to see a...
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There are a lot of things I would like to see improved so that we could utilize the system in a more...
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The vendor has a lot of training available. Most of the training pushes us to the community to ask...
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We will be keeping the product for the near term. There is another company that is developing their...
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The system has been a very positive thing for our business. I would purchase it again if given the...
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The vendor does not keep their promises, and I think that comes down to the prioritization of tasks....
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I could not exist without the ClearCare system. Our previous system had nowhere near what the...
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WellSky's platform is very robust and pretty user friendly. There is a family portal we can turn on...
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I have learned that the easiest thing for me to do for support is send an email to WellSky.
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We continually get enhancements with WellSky. For example, there is an enhancement where we can send...
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The system helps me with my metrics. There is a report of key performance indicators that tells me...
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I can run a caregiver hours report and see how many people have not worked at all over the last 30...
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When caregivers clock in and out over a mobile phone or the telephony feature, they have to have a...
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I am computer savvy, so WellSky is easy for me to maneuver, but it is not user friendly for someone...
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WellSky is definitely trying to keep their promises, so they get credit for that.
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The training would be great if WellSky had quick, one-minute tutorials for new managers that are...
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We are not able to text a client or a family member through the WellSky portal, and that sometimes...
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We work with WellSky’s customer support a lot, and there haven’t been any concerns.
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The system is part of our long-term plans. I don't plan on changing systems. The system is pretty...
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The WellSky system offers a standard fee schedule. There are a lot of enhancements available....
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I haven't really received any further training from WellSky. They make announcements on the lower...
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The system is very easy to use. The care alerts definitely help us with outcomes and reporting. We...
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One improvement we would like to see is in the dementia area. We might even want a separate...
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WellSky is fabulous. They are a great software company. I have been in healthcare for a long time,...
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The things we like the most about the system are the payroll and billing parts. They are easy to...
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WellSky stays on top of things. If I did think of anything they could improve, I wouldn't mind...
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WellSky does not nickel-and-dime us at all. When we first started using the system, we paid a flat...
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We basically don't need anything else. The program can do everything from hiring to helping with the...
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Dealing with some of our use cases is a little bit of a hassle. The way we have to put things into...
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One issue we have found is that employees who have used the system previously have to have a...
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Generally, WellSky keeps their promises. As with any vendor, sometimes certain pieces of work are...
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In some cases, I have chosen to do manual workarounds instead of choosing the integration that the...
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WellSky's proactivity has really improved over the years. With any growing vendor, especially one...
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I have seen better performance in service and involvement at the lower level of WellSky. That...
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There are little pieces to the system that are missing, but that is not going to change our point of...
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Since the merger, there have been some changes for sure. A lot of those changes are just compliance...
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The vendor does a really good job with training in their university portion of service. That has...
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So far, everything with the product has worked out wonderfully. The one driving force behind most of...
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If the integration piece were just a little bit different, things could have been life changing for...
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We would recommend this product, and we would absolutely stand by it. We love it. We have gone...
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ClearCare has been promising us an app for two years. The delay is frustrating because we want the...
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The ClearCare system is the easiest product to use ever. It is very intuitive and simple. I love how...
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The product makes my job easy. I can track everything and everyone with the system. I know what all...
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Updates from ClearCare tend to mess things up. For example, with every update, we expect the...
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My only complaint about Clearcare is about getting its EVV up and going. The vendor has had plenty...
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ClearCare is a great product. It is easy to use. We can send out messages to our schedulers. The...
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The vendor has had a few outages. I know that the vendor can't predict that kind of thing, so their...
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The vendor has different integrations that they have added with outside vendors, but we don't use...
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Because I am working from home, ClearCare is always trying to get me on the phone even when an email...
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ClearCare's executives are largely unavailable unless there is a major problem, and even then, I...
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ClearCare's solution is not a one-size-fits-all system. Not everybody wants a separate private duty...
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The system's ease of use is excellent. There is a very diverse workflow. Some people who aren't very...
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The system has a lot of data integrated into it, including the number of visits and the number of...
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The vendor's support people are able to help us create reports that we may need. I needed a report...
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Most of the improvements that I would like to see are small. The vendor doesn't work on little...
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There have been a couple of things that I have submitted inquiries about to the vendor's support...
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The vendor relies on the use of their admin task dashboard. A lot of the tasks get assigned to...
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Our experience with the vendor has been good. We really utilize a lot and have always utilized a lot...
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There are a couple of things that would like to see. I would like to see more families embrace the...
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I may just not be understanding correctly, but there are a couple of things that are very tricky...
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If someone is on a draft and I have to give that person a $25 courtesy credit, I literally have to...
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We have used the system for a few years now. We bought an existing business that used the system,...
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When I upload a file out of the system, it sometimes turns into a text file and doesn’t always get...
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The vendor does keep their promises, and the system does work as promoted. The system is very easy...
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Once we have the integration that we want built into the system, we will see fewer issues than we...
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I like being able to see how assessments are set up on the client side, and the system has maps and...
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One area that we struggle with is the maps. We encourage our caregivers to put the address into...
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I like the way we can set up our caregivers’ profiles. We put a lot of different information in the...
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There is some inconsistency in the system. That is where I struggle because I am curious to learn...
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I wish there were a way to roll out the shift openings. We see them on our side. We have talked...
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Something that would help the vendor is mapping. In our caregiver-facing app where the caregivers...
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The vendor has given us information about several new things that they are rolling out, and those...
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It can sometimes be difficult to get through to someone on the vendor's support team, but the team...
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I get my money’s worth from the system. I pay a certain fee per month, and I collect a lot more than...
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My clients don’t seem to like it when we email out of the system; the system sends a very long,...
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I usually follow up with our WellSky representative on things. That person is fantastic and gets...
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If caregivers are having issues clocking in or out, our representatives can look into the issue. One...
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We are trying to drive our usage of the system so that everybody uses it to clock in and out. By the...
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It took a little longer for WellSky's system to get integrated with our third-party system. However,...
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I like that I can do everything in one place. I can do scheduling and billing, though I do have to...
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The solution needs to be more user friendly in terms of the interface between the customer and the...
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ClearCare's support has improved a lot over the past few years. They have a very high sense of...
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Some people may not realize what WellSky has the capability of doing, and that is not because of a...
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