WellSky Personal Care
Filtered view: All

Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
CEO/President

Service and Support

WellSky’s support has dropped off dramatically since we first initiated them. Previously, when we...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The product has a convoluted reporting system. Creating a report takes too many steps. WellSky could...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The product's strengths are client and caregiver management and the daily functions of the program....

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When WellSky updates something, it just appears. I don’t know whether the vendor doesn't send out...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

There are a lot of things I am not even aware of that could help me with the product. I am not even...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The positive thing about WellSky's system is that when the information is input correctly, the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The only things that could be improved with WellSky's system are some of the reports. I find it...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

The vendor does a pretty good job of keeping up with technology. We have a lot of locations, and our...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have a really good rapport with the vendor. The vendor keeps their promises most of the time, but...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor is slipping a little, so hopefully, we can get back on track. For example, we have this...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The product is very easy to use, and that is why I would definitely recommend it. The best thing I...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Organizations usually have applicant tracking systems. That is understandable because organizations...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

With ClearCare, we got into the areas of quality of care, workspace, care requests, and connectivity...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Interfacing and Integration

With integration, we worked collaboratively with the vendor to hook another product into ClearCare's...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Technology

We often have issues where the system is down or slow, but things have gotten better in the last...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Interfacing and Integration

One functionality that would be nice for me is the ability to easily export things into databases,...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Prior to ClearCare being purchased by WellSky, I had a whole lot of confidence in their ability to...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

The support needs improvement. My team has raised many issues, but they are never solved and never...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

I don't see the vendor being very proactive. A lot of what they rely on is the little chat button...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Before the acquisition, I was working with a lot of development people from ClearCare. The vendor’s...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

We have leveraged the tool a lot every day to drive our tangible outcomes. Of the tools that I have...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Future Outlook

My health system has a different operating system that they are trying to mandate, but I don't plan...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

The vendor keeps their promises most of the time. In the very beginning of our relationship with...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

The vendor’s charging practices are fairly straightforward.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Implementation and Training

The implementation processes don’t go very well. The vendor seems to throw new functionality over...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

With one of our vendors, we can do a Google search on how to do something, and we can find articles,...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Lessons Learned

There is a lot of functionality in the product, and it is hard for certain functions in the product...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

I would like WellSky to continue to make the reporting functionality easier with regard to...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Interfacing and Integration

I like that the product combines everything I need so I don’t have to have separate systems. The...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

With WellSky Personal Care, we have to manually go in and change the rates for a lot of shifts...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

When Wellsky announced that ClearCare was becoming WellSky Personal Care, they charged hundreds of...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Interfacing and Integration

There are three aspects of WellSky Personal Care that stand out as positives. First, the product is...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

WellSky doesn’t keep all of their promises. We have put in a lot of important feature requests over...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Implementation and Training

The vendor sends out training materials proactively. We have a really responsive representative who...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

There are some areas where WellSky has done a great job of supporting interoperability and others...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Lessons Learned

If I were talking to a peer considering WellSky's system, I would tell them that WellSky Personal...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

WellSky is falling short in supporting our provision of medication services and our documentation...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

WellSky is really responsive. It is easy to get someone on the phone and get a reply to an email,...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

This platform has the ability to send electronic attachments to our caregivers. When I am creating a...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

The app, a lot of the main pages, and the dashboard still say ClearCare, even though ClearCare was...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

I like how granular ClearCare allows us to get with putting tasks in and tracking. ClearCare also...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Overall, I am highly satisfied with the platform in terms of the amount of data that I can capture,...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I would like to see fewer, less frequent updates to the app. The number of updates we get is crazy....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

If people are smart, they will create their own tags in the activity log. When I hire a new...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

We don't hear about new rollouts or updates to the personal care product until those changes have...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Implementation and Training

WellSky is heavily dependent on their online tutorials. The vendor would rather point us toward...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

I worked closely with a member from WellSky on the integration of our platform several years ago....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

WellSky’s personal-care product is user friendly and cost effective; the costs change based on the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Future Outlook

We are always evaluating other options. At the same time, changing the software we are using for...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Sales and Contracting

WellSky is pretty good about not charging for every little thing. Generally, when the vendor puts...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I like the product WellSky offers. Their attitude is pretty good considering we are a smaller...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Data exchange within WellSky's system does not work. The process should be one and done; if I type...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We can pretty easily find a lot of the information on WellSky's website on things we have questions...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

There are some things we have asked for over and over again but have not received from WellSky. We...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Technology

There are some things that are deficient within the WellSky product. With the caregiver...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

Some partners of WellSky could be more integrated with the overall plan and the way they implement...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

WellSky has decent training in place, but it feels like we are just a number to them. The vendor's...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We have an account executive from the vendor that I talk to regularly, and they are really good at...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

For the most part, I do not feel nickel-and-dimed, except for with the interfaces. The vendor needs...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Lessons Learned

WellSky is currently a part of our long-term plans, but our stance on their product may change...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The biggest benefit of WellSky Personal Care is that we have access to to the system as long as we...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

We were originally using ClearCare through the product's original founders, so we have had some pain...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

If we have a question or concern, WellSky answers us quickly. The vendor is incredibly responsive.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

WellSky Personal Care has been decent. I haven't had any issues. The vendor seems to do a fairly...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Interfacing and Integration

WellSky is very transparent with their charges. However, we use an outside vendor for payments, and...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

My staff compliments the reporting and tagging features. The reporting feature in the product is...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

In our partnership, WellSky does not communicate with our executives very effectively. We don’t...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

WellSky's system has great reports. We have the tools we need to get all the reports we use from the...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

I feel like WellSky falls short with training and education. I think they have such a simple system...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The simplicity of the WellSky system sets this vendor apart. The system is very functional and easy...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

The vendor shoots us a lot of emails and updates with no personal interactions. It seems outlandish...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Implementation and Training

Our implementation went well initially, but WellSky missed a lot of training dates, and they changed...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

I am very frustrated with the system's clocking-in and clocking-out functions. My people struggle to...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

WellSky Personal Care’s reporting is not reliable. Most things are very slow. I don’t like that we...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

I like that WellSky Personal Care has the texting feature, which is one of the reasons that we...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

I would like WellSky Personal Care to have better, faster, more reliable reporting. Instead of the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I would like to have more flexibility when it comes to scheduling my staff members in the solution....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

WellSky is very good at addressing our questions. Their support people are very clear, and they know...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I like the solution's flow. Its navigation makes sense. We can find the things that we need in it....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The vendor needs to add a solution for medication administration. Our biggest challenge is having to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

WellSky Personal Care is a very solid system. The system certainly does the heavy lifting for our...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Interfacing and Integration

We have been trying to integrate other products into the system. We used some of the other packages...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

The vendor has greatly upgraded the help and resources on the site, and I think those are excellent.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

It may take some time, but for the most part, WellSky comes through with keeping their promises.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

There have been no unexpected costs with WellSky, but there have been some excessive up-front costs.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

It is easy for us to navigate WellSky Personal Care and get from clients to caregivers so we can see...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

WellSky’s help desk people are very helpful and good to work with when we call in or if we have to...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Future Outlook

Our future satisfaction with WellSky Personal Care depends on what happens in the next year and what...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Other Observations & Comments

I don’t really know that I have interactions with WellSky per se because I still work with the folks...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

I like WellSky Personal Care’s mobility. It is in the cloud, which allows us to operate the system...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

Something that I would like to see in WellSky Personal Care is the ability to set up shift...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

If it were my choice, I would buy the product again because WellSky does a great job. I love the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

WellSky Personal Care is customized for our franchise. I like how intuitive it is when it comes to...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

There are some challenges with molding the product the way we want it to work. We are in a rural...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The reporting in WellSky Personal Care is nice. It is helpful to see things in a different way and...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Implementation and Training

Training is mostly online, but if we have questions, the WellSky team is definitely responsive. We...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

WellSky is our vendor of choice with all of our franchises. I really like how well it works for our...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Onboarding new franchises works very well in WellSky Personal Care. We have no problems getting new...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

I am happy with the product. It does great things. We start the service and match up a caregiver to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The product has a scheduling component that is robust. There are some quirky things about it, but it...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The product produces a file at the end of each week for invoices, payroll, and payments. If a...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Since the WellSky acquisition, I have seen WellSky in some of the health files. We still log in to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

We have backed off on using credit cards with the product because there is a fee. For an automated...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The product has a feature where we can text our caregivers from within the system, and the vendor...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The product has CRM functionality, but it is not as robust as some of the very simple CRMs. The...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The product’s upgrades are typically very minor. The screen today looks like the screen years ago....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

With WellSky, there are no SLAs. I don’t even know whether the people at the help desk know what an...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Interfacing and Integration

Very few products are integrated with WellSky Personal Care because there seems to be an issue of...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

WellSky Personal Care is reasonably priced, so maybe we just get what we pay for and I should lower...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Usually, the only people I work with are the people at the help desk. But I do have people at the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

I have really wanted the vendor to create an app to ask a question at the end of a caregiver's shift...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

WellSky continues to improve and come up with solutions that we didn't even know we needed. It is...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

I would tell a peer that I did a tremendous amount of research, and out of all the solutions that I...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

I am very enthused about the product. The only reason I had a few hesitancies has to do with the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

One thing I do not see from WellSky is a schedule of their releases. Things simply change, and we...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

There is no communication from WellSky. As users, if we have an improvement request or a performance...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

WellSky's system does not meet the needs of an EHR needed for Medicare compliance. The system can...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

WellSky has a very diverse product offering that is extremely intuitive and easy to use. It meets...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

WellSky is very well organized. The vendor recently upgraded their community learning center and...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The product works pretty well on a smartphone, and that is without having to use an app. Caregivers...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

There are a couple of things that come straight to my email. I get notifications when someone gets...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The product works really well. The scheduling is pretty easy. The vendor has made some changes based...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The vendor’s reports are pretty good. Sometimes, their custom reports are a little bit difficult to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

WellSky Personal Care’s performance is an issue, especially in the workflow for our caregivers. In...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

In general, WellSky Personal Care does the majority of the work that my employees need it to do, but...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

Integration with other solutions can be difficult and expensive. There are certain business needs...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Interfacing and Integration

We looked at leveraging WellSky’s API for integration with RPM software, but at the time, it was too...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

I would like to be able to create custom forms for anything that WellSky doesn't have built in.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

I like the ease of use and just the general effectiveness of the scheduling platform and the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

If we submit a ticket, we usually hear back within hours. Our account representative is super...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

WellSky Personal Care works very well because it is cloud based, so our caregivers can easily access...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

There are some logical things that WellSky Personal Care should have within it. I shouldn’t have to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

We have asked WellSky to make unique changes within the system so that it would work better for us,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

We have a negotiated rate, so I am not sure what other organizations are charged, but WellSky has...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Implementation and Training

When WellSky makes a change or an update in the system, we get a little message that pops up on the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Interfacing and Integration

We have had a few challenges along the way with integration. But overall, WellSky does a pretty good...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

WellSky is always bringing out new functionalities and small upgrades. Sometimes, the upgrades are...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Future Outlook

In the past, WellSky has implemented suggestions from us that WellSky hadn’t thought of themselves,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

To contact WellSky’s support team, I have to go to a dashboard, make a note, and wait on someone to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

Lately, we haven't had the same issues with the product that we had the year before where schedules...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

The vendor's support is good because they proactively tell us what is happening and when things will...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

I can't download billing receivables into an Excel spreadsheet to manipulate the data, so I have to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

I used to work in another software program that was pretty good. Technology has changed since then,...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

The vendor's service, efficiency, and knowledge have been outstanding. Their phone support is...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

I get the run around from vendors a lot, so I appreciate good, quality companies that are...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The system is very easy to use. It just requires a little experience. The more that someone uses the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

I haven't had much experience with the vendor's executives. The staff members underneath them are...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

The only thing in the solution that I have a problem with is its payroll. The payroll isn't broken...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

Because of the way we are operating today with COVID-19, using text abilities to communicate with my...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

I don't see any reason to change from the product. I have been happy with it and haven’t really had...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

The product is very expensive, and there has not been any effort to reduce the cost. The cost has...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

We continue to use the product, and it continues to meet our needs. We don't have any interaction...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF