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WellSky Personal Care Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Director

Value

CPR+ used older technology, but the damn thing worked. It met our needs. In this day and age with...

Mar 2024
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Director

Loyalty, Relationship

WellSky keeps all their promises for the most part. They know we are moving away from them, but they...

Mar 2024
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Director

Product

The product doesn't integrate well with our organization. Our health system uses Epic, which is a...

Mar 2024
||
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Director

Product, Value

CPR+ is really easy. It is a great value, and I am pretty satisfied with it.

Mar 2024
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Director

Product

WellSky’s new technology is CareTend, and based on what I have heard from my colleagues, it is very...

Mar 2024
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Director

Relationship

WellSky’s ongoing phone and web support seems pretty good. They have been very responsive. WellSky’s...

Mar 2024
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Director

Loyalty, Relationship

CPR+ works fine. CareTend, based on what I hear from my colleagues, doesn't work as promised....

Mar 2024
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Manager

Operations

We are still just trying to figure out the ins and outs of the training our state requires and...

Mar 2024
||
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Manager

Product

There are some kinks in the product for all the caregivers who live inside the homes; for some...

Mar 2024
||
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Manager

Operations

I would like the vendor to work on the billing policy and make the required training more user...

Mar 2024
||
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Manager

Operations, Product

The actual application is easy to use, and it is easy to navigate through the different tabs. I...

Mar 2024
||
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Manager

Relationship

WellSky’s turnaround time with responding to issues is very good; they respond within 24 hours.

Mar 2024
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CEO/President

Operations

One time, I was learning about an integration that WellSky's product had, and someone reached out to...

Feb 2024
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CEO/President

Loyalty

I think my satisfaction with WellSky will stay the same because there are always going to be a few...

Feb 2024
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CEO/President

Loyalty, Product

Something important for people to know about WellSky Personal Care is that there are a lot of robust...

Feb 2024
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CEO/President

Operations, Value

My suggestion to Wellsky is to go back to in-person training regionally throughout the country. That...

Feb 2024
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CEO/President

Relationship

We have very little downtime with WellSky Personal Care. When the system is down, we are crippled,...

Feb 2024
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CEO/President

Relationship

When we call WellSky for support, they are always on top of calling us back. They don't answer the...

Feb 2024
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CEO/President

Product

In WellSky Personal Care, we need the ability to message people who no longer work for us in a bulk...

Feb 2024
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CEO/President

Product

The custom forms in WellSky Personal Care are complicated. They are not as simple as we would hope....

Feb 2024
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CEO/President

Product

We have not seen anything new come out in WellSky Personal Care in a little while. It is...

Feb 2024
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VP/Other Executive

Relationship

An area of WellSky that could see some improvement is communication. When we put in a service...

Feb 2024
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VP/Other Executive

Culture, Relationship, Product

One thing that has been a small thorn in our side is that some of the updates that the vendor has...

Feb 2024
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VP/Other Executive

Loyalty, Product

The operability of the system overall has gone on very well this past year. The vendor does a very...

Feb 2024
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Analyst/Coordinator

Relationship

When WellSky acquired this solution, we were hoping that they would update it a bit, but that has...

Jan 2024
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Analyst/Coordinator

Value

WellSky charges us even if our patient isn’t active. If we forget to deactivate a patient, we get charged....

Jan 2024
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Analyst/Coordinator

Operations, Product

Overall, our electronic visit verification has gone well with WellSky Personal Care, and the...

Jan 2024
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Analyst/Coordinator

Relationship, Product

Some technical issues don’t always get resolved right away, and the forms that we have to create...

Jan 2024
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VP/Other Executive

Product

WellSky Personal Care is a complete and robust platform for managing the day-to-day operations of...

Jan 2024
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VP/Other Executive

Product

The UI is very functional but archaic in WellSky Personal Care. A lot could be improved on this...

Jan 2024
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VP/Other Executive

Product

The reports in WellSky Personal Care are not easy to use or very intuitive. I still struggle to...

Jan 2024
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VP/Other Executive

Product

The WorkSafe alerts in WellSky Personal Care have stopped working, and the fix has been promised,...

Jan 2024
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CEO/President

Relationship

The online help from WellSky is horrid. However, if we can get through to a live person, they are outstanding....

Jan 2024
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CEO/President

Relationship, Product

There is a quirkiness in WellSky Personal Care where we have duplicate emails that cause enormous...

Jan 2024
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Manager

Operations, Product

WellSky Personal Care is a very easy system to use.

Dec 2023
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Manager

Product

WellSky cannot currently integrate WellSky Personal Care with some of their other products, so we...

Dec 2023
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Director

Culture, Relationship

WellSky doesn't make promises, and that is smart. Timelines are very fluid with them; if they say...

Dec 2023
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Director

Operations, Value

Since WellSky came into the picture with the acquisition, I have felt very differently about the...

Dec 2023
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Director

Operations

WellSky’s implementation was not great, so we have brought a lot of things in-house, and the issue...

Dec 2023
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Director

Product

WellSky’s upgrades are great, and there are new features and functionalities. One thing we really...

Dec 2023
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Director

Relationship

There is definitely room for improvement in executive involvement. I have seen a lot of improvement...

Dec 2023
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Director

Relationship

WellSky’s support is great. When there are technical glitches and bugs, the team does a really good...

Dec 2023
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Director

Product

I have heard from multiple people around our organization that everything is where they think it...

Dec 2023
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Director

Relationship, Product

New features can roll out sometimes without rhyme or reason. For example, with reports and...

Dec 2023
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Director

Culture, Value

Integrations tend to be hard with WellSky. I only bring that up because the vendor touts integration...

Dec 2023
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Manager

Culture, Relationship

I would tell someone considering WellSky to make sure that they fully explain their agency's scope...

Dec 2023
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Director

Loyalty, Value

WellSky has a good vision of where they want to go with the platform, and our organization believes...

Dec 2023
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Director

Relationship, Product, Value

The product has helped our team save a lot of time, and we have a lot of better communication...

Dec 2023
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Director

Relationship

We mostly resolve our own issues with WellSky Personal Care. We find that our internal knowledge is...

Dec 2023
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Director

Relationship, Product

WellSky is typically good at putting notifications within the platform if we go to their status page...

Dec 2023
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Director

Relationship, Product

We have had issues recently with inadequate lead time for maintenance on WellSky Personal Care....

Dec 2023
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Director

Product

I like the ease of the billing in WellSky Personal Care. The billing is so much easier than it used...

Dec 2023
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Manager

Relationship

WellSky’s customer service model has taken an incredible hit as the vendor has continued to add new...

Dec 2023
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Manager

Loyalty, Product

Even with the problems we are having with WellSky's system, it is probably still the best...

Dec 2023
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(0)
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Manager

Relationship

We found a significant void in one of the system’s modules, and we escalated the issue to WellSky...

Dec 2023
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Manager

Operations

WellSky’s implementation services and training are not substantial, and there is no flexibility in...

Dec 2023
||
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Manager

Operations, Product

I would tell a friend that, based on our experience, WellSky Personal Care is the best system out...

Dec 2023
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(0)
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Manager

Product

The functionality of WellSky Personal Care is very good once we get up and going. However, we have...

Dec 2023
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Director

Value

WellSky doesn’t give us anything for free. There are the normal, core service enhancements that are...

Dec 2023
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Director

Product

We have facilities that don't use the WellSky platform because they don't perceive the value, and...

Dec 2023
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(0)
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Director

Relationship, Value

WellSky does well with support when getting new users stood up. But if we are talking about...

Dec 2023
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Director

Product

The design and reliability of WellSky Personal Care are comparable to buying a 1985 Mercedes today....

Dec 2023
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(0)
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Director

Relationship

WellSky does not keep all their promises around development timelines and the length of time to...

Dec 2023
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(0)
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Manager

Relationship

WellSky’s support team follows up with stuff. When we submit tickets, it can take a little while to...

Dec 2023
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(0)
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Manager

Relationship

When we create a ticket, it takes a couple of days before WellSky responds. They say that submitting...

Dec 2023
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(0)
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Manager

Operations

When we do implementations for WellSky Personal Care, the vendor trains me, and I train our staff,...

Dec 2023
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(0)
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Manager

Operations

WellSky said some things were best practices, but it turned out that they were not best practices,...

Dec 2023
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(0)
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Manager

Product

We like that when we go through the clock-out process in WellSky Personal Care, we can't move...

Dec 2023
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Manager

Relationship

We are struggling to get all we need from WellSky Personal Care for certain parts of our business....

Dec 2023
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Manager

Relationship, Product

If WellSky has a system outage or a server problem, they have a status page, and they recently added...

Dec 2023
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(0)
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Director

Relationship, Product

We have made requests in the past but not anything within the last couple of years. In the past, the...

Dec 2023
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(0)
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Director

Product

WellSky Personal Care doesn't support the needs of registered nurses. I think the system is directed...

Dec 2023
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(0)
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Director

Relationship

The vendor does what they say they are going to do. In terms of our interactions with them, we feel...

Dec 2023
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(0)
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Director

Product

We have a privacy concern at our organization. HIPAA is a thing, but we are even more concerned with...

Dec 2023
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(0)
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Director

Operations, Product, Value

One thing that I don't like about the system is that when we have tasks that we have to change on...

Dec 2023
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(0)
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CEO/President

Product

The only major complaint we have about the product is the functionality as it relates to the mapping...

Dec 2023
||
(0)
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CEO/President

Relationship

Like with many companies, the vendor’s support process has us press certain buttons for certain...

Dec 2023
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(0)
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CEO/President

Relationship

I do not interact with any of the vendor’s executives. I have never received a call from any...

Dec 2023
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(0)
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CEO/President

Product

There is no question that WellSky's system is a big part of everything we do. The product is...

Dec 2023
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(0)
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CEO/President

Loyalty

I don't have any plans to move away from WellSky, but what we do in the future depends on cost and...

Dec 2023
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(0)
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CEO/President

Culture

WellSky keeps their promises generally speaking. For the majority of the services we expect, we are...

Dec 2023
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(0)
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CEO/President

Operations

As far as training goes, the vendor sends out emails and has seminars, and we frequently have...

Dec 2023
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(0)
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VP/Other Executive

Relationship

I don't think we have ever heard from an executive. They are not proactive, and they are not...

Dec 2023
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(0)
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VP/Other Executive

Loyalty

The product will be part of our long-term plans only if the vendor can get their act together and...

Dec 2023
||
(0)
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VP/Other Executive

Relationship, Product

For our personal care business, caregivers have a specific rate and type of wage, and WellSky does...

Dec 2023
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VP/Other Executive

Relationship, Product

When the system doesn't calculate things properly, the billing isn't always proper. We have to...

Dec 2023
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CEO/President

Product

Before WellSky bought ClearCare, I was able to send even a lengthy message to all of my employees at...

Nov 2023
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(0)
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CEO/President

Product

Security is challenging. Because we have to be HIPAA compliant, WellSky's system should have...

Nov 2023
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(0)
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CEO/President

Relationship

We don't really interact with the vendor. I have had WellSky Personal Care for quite a long time,...

Nov 2023
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CEO/President

Relationship

I have asked for a few things, and the vendor always tells me they are looking into things, but...

Nov 2023
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CEO/President

Product

We have a proprietary assessment tool that WellSky Personal Care does not integrate with. When my...

Nov 2023
||
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CEO/President

Relationship

The vendor was a rock star in adding a new territory for me. They did something overnight that I was...

Nov 2023
||
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CEO/President

Relationship

The person who got me set up with a new update is a rock star. I love them, and they are very...

Nov 2023
||
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CEO/President

Relationship

Whenever we have an issue or question, WellSky is responsive. Normally, when we call, we get their...

Nov 2023
||
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CEO/President

Loyalty, Product

We would tell friends or peers looking at WellSky's system that if they are doing what we do, all of...

Nov 2023
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Manager

Relationship

I haven’t come across any problems that haven’t been fixed by WellSky. They seem to come up with...

Nov 2023
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(0)
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Manager

Culture, Product

WellSky Personal Care is fairly easy to use. Once we know where we need to go and what we need to...

Nov 2023
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Analyst/Coordinator

Operations

Our ClearCare implementation was fairly simple. For the narrative portion, it was easy to go from a...

Nov 2023
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(0)
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Analyst/Coordinator

Operations

Whenever WellSky talks about doing updates, there will be maintenance. It seems like the vendor...

Nov 2023
||
(0)
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Analyst/Coordinator

Product, Value

The system is wonderful for our caregivers, and it gives us many different avenues to care for...

Nov 2023
||
(0)
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Analyst/Coordinator

Product

Our office struggles when it comes to finding reports in the system with different information...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

I haven't actually seen anything from WellSky that really matches our vision. I have seen the...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

WellSky is quick and very thorough. One of the things that the vendor has gotten better with has...

Nov 2023
||
(0)
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Analyst/Coordinator

Product

If I knew someone who wanted to go with WellSky's system, I would caution them to make sure that the...

Nov 2023
||
(0)
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Analyst/Coordinator

Product

A lot of the product is very good, but there are some very simple things that most people would...

Nov 2023
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(0)
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CEO/President

Operations, Product

WellSky Personal Care is a robust system. We wouldn't be using it if it weren't, and we don't even...

Nov 2023
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(0)
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CEO/President

Loyalty

In our everyday use, I like the product. But it could do so much better. If the vendor talked to me,...

Nov 2023
||
(0)
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CEO/President

Operations

WellSky does not have very good training. They give tutorials, and then I work with the team to...

Nov 2023
||
(0)
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CEO/President

Relationship, Product

WellSky touts itself for having a benchmarking area where executives or business owners can go to an...

Nov 2023
||
(0)
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CEO/President

Relationship

When the company was HomeTrak, the support was fantastic. Then ClearCare bought them out, and the...

Nov 2023
||
(0)
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CEO/President

Product

WellSky Personal Care is great as a product, but integrating it with our company's other systems is...

Nov 2023
||
(0)
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Analyst/Coordinator

Product

There are some things that we would really like to see in ClearCare but that don’t seem to exist....

Nov 2023
||
(0)
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Analyst/Coordinator

Product

When our nurses update a plan of care in ClearCare, if the client has less than 12 hours on the...

Nov 2023
||
(0)
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CEO/President

Product

We have some quirkiness with the WellSky Personal Care product, and the mobile app itself needs to...

Nov 2023
||
(0)
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Analyst/Coordinator

Operations

If a user isn't effectively an admin on the WellSky account who has a vested interest in doing the...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship

I appreciate that WellSky has a community center, and I appreciate that it does break down certain...

Nov 2023
||
(0)
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CEO/President

Relationship, Product

WellSky will let us know if they have scheduled maintenance downtime, but they are not proactive...

Nov 2023
||
(0)
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CEO/President

Product

There is no product out there that will allow us to send a quick message from an app-based system to...

Nov 2023
||
(0)
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CEO/President

Relationship, Value

If someone were considering going with WellSky Personal Care, I would tell them that if they need...

Nov 2023
||
(0)
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CEO/President

Operations

When we went from ClearCare to WellSky, we really didn't notice that much of a difference; the...

Nov 2023
||
(0)
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COO

Product

For the most part, the private duty side works extremely well, minus the financial reports. Once we...

Nov 2023
||
(0)
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CEO/President

Culture, Value

One of my major concerns with WellSky is that they lock us into agreements with certain vendors that...

Nov 2023
||
(0)
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CEO/President

Relationship

Over the past few years, I have seen a lot of changes to WellSky Personal Care. It is still one of...

Nov 2023
||
(0)
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CEO/President

Operations, Product

WellSky Personal Care is very user friendly. It is easy to train people to use the product and to...

Nov 2023
||
(0)
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CEO/President

Relationship

ClearCare used to have very good customer service, and since they were sold, the support team has no...

Oct 2023
||
(0)
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CEO/President

Operations

WellSky’s training videos are very difficult to find when we are looking for something specific. The...

Oct 2023
||
(0)
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CEO/President

Product

WellSky Personal Care’s scheduling functionality is pretty easy to use and is very robust. It has...

Oct 2023
||
(0)
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CEO/President

Product

The product’s main dashboard combines all activity. One of the things it does is ask the caregivers...

Oct 2023
||
(0)
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CEO/President

Loyalty, Product

WellSky is about to implement something I'm really excited about. It is a recognition tool for...

Oct 2023
||
(0)
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CEO/President

Relationship

I knew a lot of the people at the vendor when it was ClearCare, but a lot of the people that I had...

Oct 2023
||
(0)
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CEO/President

Product

The vendor helped me build a report, but the challenge is that I have to enter a tag if I want to...

Oct 2023
||
(0)
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CEO/President

Relationship

I don’t know whether it is even possible to get in touch with WellSky on the phone, but if I submit...

Oct 2023
||
(0)
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Director

Product

WellSky could improve by simplifying the reports and giving them very simple titles. It should be...

Oct 2023
||
(0)
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Director

Culture, Loyalty, Value

WellSky is part of our long-term plans. Our IT executive has had a lot of conversations with them....

Oct 2023
||
(0)
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Director

Relationship, Product

WellSky Personal Care is the easiest system I have ever seen in my life. I like the definite...

Oct 2023
||
(0)
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CEO/President

Product

In the system, there are two kinds of mileage. There is errand mileage, and there is travel mileage....

Sep 2023
||
(0)
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CEO/President

Loyalty

With any software, there are user preferences and multiple ways to do things. With any software...

Sep 2023
||
(0)
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CEO/President

Relationship

There were a lot of growing pains with ClearCare before WellSky bought them, and then there were...

Sep 2023
||
(0)
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CEO/President

Loyalty, Relationship

WellSky does a great job of reaching out to fairly universal partners and coming up with employees....

Sep 2023
||
(0)
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CEO/President

Product

For a while, we were periodically having some issues with downtime, and I'm not sure what exactly...

Sep 2023
||
(0)
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CEO/President

Product

I can't imagine that we are the only homecare agency that starts holiday pay at certain times during...

Sep 2023
||
(0)
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Manager

Loyalty

We have no complaints with WellSky. I haven’t had any bad technology from them yet. Everything has...

Sep 2023
||
(0)
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Manager

Relationship

We get a lot of emails on things that are going on from the vendor. That is nice and helpful. And...

Sep 2023
||
(0)
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Manager

Product

If I were talking to a peer from a similar facility thinking about going with WellSky, I would tell...

Sep 2023
||
(0)
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Manager

Product

We have multiple time zones, so on the caregiver side, it shows our time, but then we have to go...

Sep 2023
||
(0)
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CEO/President

Product

The usability of the system is fairly intuitive, and the system seems to mirror how our business...

Sep 2023
||
(0)
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CEO/President

Product

The vendor could improve our ability to customize invoices. There is very little flexibility, to my...

Sep 2023
||
(0)
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CEO/President

Relationship

The help desk team at WellSky is always phenomenal, but if I have questions about anything other...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship

The strongest thing about WellSky is the support team. Because the support team is in a different...

Sep 2023
||
(0)
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Analyst/Coordinator

Product

We have been experiencing problems with the integration between our HR solution and WellSky Personal...

Sep 2023
||
(0)
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Analyst/Coordinator

Product

I love how much WellSky Personal Care allows us to capture in terms of data. I can get a report on...

Sep 2023
||
(0)
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Analyst/Coordinator

Product

WellSky makes upgrades according to HIPAA a lot, and I appreciate that. Anything that they have...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship

The executives hold webinars three or four times a year to brag about what they are doing. But when...

Sep 2023
||
(0)
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Analyst/Coordinator

Product

It would be great for caregivers to be able to send attachments to us via SMS. When I reach out to a...

Sep 2023
||
(0)
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CEO/President

Product

My bottom-line take on WellSky is the same as most software providers'. WellSky is more focused on...

Jul 2023
||
(0)
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Director

Loyalty, Operations

We are leaving WellSky because of their poor customer service model. There is a lack of training,...

Jun 2023
||
(0)
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 or  to see details.

Director

Product

We use WellSky because they have a great scheduling tool. I like the scheduling functionality and...

Jun 2023
||
(0)
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Director

Value

WellSky may have made some changes to the ClearCare product, but it is just terrible. I tried to...

Jun 2023
||
(0)
 Thank you  Helpful

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CEO/President

Relationship, Operations, Product

When there is a release in WellSky Personal Care, we do not get any release notes. We don't know...

Jun 2023
||
(0)
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CEO/President

Operations

There is nothing about training from WellSky. We use their IT help desk to be our mini training...

Jun 2023
||
(0)
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 or  to see details.

CEO/President

Product

For how WellSky Personal Care is promoted, it does what it is supposed to do at a high level. I can...

Jun 2023
||
(0)
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CEO/President

Product

WellSky Personal Care is not easy to scale in our organization. Also, the solution’s worst feature...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

We put in enhancement tickets with WellSky, but it seems like nothing is happening. We ask for basic...

Jun 2023
||
(0)
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CEO/President

Value

There is a lot of manual work in WellSky Personal Care that the vendor could automate. I would say I...

Jun 2023
||
(0)
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CEO/President

Relationship

The people I deal with at WellSky are hardworking people, and they do keep their promises with what...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Culture, Value

The pricing of WellSky Personal Care is okay for the deal we have.

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

I like the reminders that get sent out to our caregivers when something like their car insurance or...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

WellSky is working on implementing some tools that are going to enable some more features that I...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

In my experience, getting support is very hard. I know there is a help section, but whenever we pull...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

There isn't too much of a walk-through from WellSky on creating reports to show us the diversity of...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The primary thing that we like about WellSky Personal Care is the ease of access for our caregivers...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

There is now a notification bubble at the bottom of the product that used to not be there that talks...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Hopefully, our satisfaction will increase in the next year with WellSky with the new update that is...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The biggest strength of WellSky is probably their technical support. If I have any issues, the...

May 2023
||
(0)
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 or  to see details.

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