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MatrixCare Home Care (Private Duty) (Soneto) Commentary
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Subject Expert
Jackson Tate
Engagement Partner
KLAS Engagement Partner - Jackson Tate
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
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User Commentary

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CEO/President

MatrixCare does a pretty good job of keeping their promises. MatrixCare Home Care does what we need...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CEO/President

MatrixCare is not actively working on integration for MatrixCare Home Care, so we have had to...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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CEO/President

MatrixCare Home Care has been sunsetting as we grow, so there are some things that we would like to...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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CEO/President

MatrixCare is not delivering new technology currently. Now they have a different version of...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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CEO/President

MatrixCare does a really good job with their support. We use their call center support team anytime...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CEO/President

Other than one instance a while ago, I have never talked to an executive at MatrixCare. I had to get...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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CEO/President

MatrixCare is sunsetting the version of MatrixCare Home Care that we are on currently, so we are not...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Manager

Our scheduling and billing department would benefit from a pop-up warning when they reactivate...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

The home health aid application in the system is easy to use and train people on because of the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

The solution has poor scheduling functionality. I can't see enough of what is going on with the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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