MatrixCare Home Care (Private Duty) (Soneto) Commentary
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Paul Hess
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User Commentary

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CEO/President

Culture, Loyalty, Value

The main reason I stick with MatrixCare is that they don't charge me by the client, and with my high...

Oct 2024
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CEO/President

Relationship, Product

MatrixCare isn't as innovative or supportive as we would like them to be. We are doing an EVV...

Oct 2024
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CEO/President

Relationship

MatrixCare keeps most promises, but they don't keep all promises. I have only had to engage the...

Oct 2024
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CEO/President

Loyalty, Relationship

We have used MatrixCare Home Care for a while. MatrixCare provides some essential stuff for us. The...

Oct 2024
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CEO/President

Value

We don't ask for a lot from MatrixCare, so if from time to time we ask for something that we need...

Oct 2024
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CEO/President

Relationship

When we first bought MatrixCare Home Care, it was a family-owned product. We knew the people running...

Oct 2024
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CEO/President

Product

Overall, MatrixCare Home Care works really well. It is easy to learn and operate. We haven't had any...

Oct 2024
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CEO/President

Loyalty, Product

I would like to see more customization options in MatrixCare Home Care for what we put in the app...

Oct 2024
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Analyst/Coordinator

Value

MatrixCare would charge us more if I didn't do a lot of the work that I do, but I do feel...

Oct 2024
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Analyst/Coordinator

Product

I like the way the schedule in MatrixCare Home Care has paid and billed sections in it, and I like...

Oct 2024
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Analyst/Coordinator

Relationship

MatrixCare’s support has not been like it was in the past, and I am very disappointed because years...

Oct 2024
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Analyst/Coordinator

Loyalty

MatrixCare was not ready when we were required to go to EVV, and that caused a lot of issues for us....

Oct 2024
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Analyst/Coordinator

Loyalty, Relationship

MatrixCare says they are sunsetting MatrixCare Home Care. They want their clients to move to one of...

Oct 2024
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Manager

Product

I really think the scheduling portion of this solution is top notch. The system have a lot of ways...

Oct 2024
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Manager

Product

The actual claim processing in this solution is a bit clunky. It kind of feels like we have to do a...

Oct 2024
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CEO/President

Culture, Relationship, Value

There was a major shift after MatrixCare was acquired. We have noticed a decrease in customer...

Oct 2024
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CEO/President

Product

One recommendation I would give to MatrixCare would be to keep this software going. Another thing...

Oct 2024
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CEO/President

Operations, Product

This solution is fairly easy to use now that I know how to use it. It is rather complete in terms of...

Oct 2024
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CEO/President

Operations

MatrixCare could improve their training by having a website that mentions what the training is and...

Oct 2024
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CEO/President

Loyalty

This solution is not part of our long-term plans because MatrixCare has announced that they are in...

Oct 2024
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Manager

Loyalty, Product

One of our big things when we started with MatrixCare was we had asked about reports, different...

Oct 2024
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Manager

Operations

During the implementation of MatrixCare Home Care, we felt like we were learning most of it on our...

Oct 2024
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Manager

Product

I understand why and how the MatrixCare Home Care software is created and how it is being used. The...

Oct 2024
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Manager

Product

We use another vendor for our main accounting, although I have to make sure what I do balances with...

Oct 2024
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Manager

Product

With MatrixCare Home Care, it would be nice if there was a piece or a section that was more designed...

Oct 2024
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Manager

Product

With MatrixCare Home Care, we get pieces on our start-up page where updates are coming or whether...

Oct 2024
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Manager

Relationship

The vendor keeps their promises for the most part. We haven't had a terribly big issue. Scheduling...

Oct 2024
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Manager

Product

When we print out a MAR, there is no way to enter the time that somebody has given a medicine. A lot...

Oct 2024
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Manager

Product

We have glitches every so often, but not anything that doesn't say the vendor wasn't providing the...

Oct 2024
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Manager

Culture, Product, Value

Because of the accounting side that I have to look at, it is sometimes very difficult that certain...

Oct 2024
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Manager

Loyalty

We started with Soneto before it became MatrixCare Home Care. Then we went to a different system for...

Oct 2024
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Director

Operations

The MatrixCare support people I worked with to set up the plan for my department knew their stuff....

Oct 2024
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Director

Culture, Value

There is a charge for any contact we have with MatrixCare, but it is all taken care of in the...

Oct 2024
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Director

Value

I would buy MatrixCare Home Care again because we are getting everything that I wanted. All the...

Oct 2024
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Director

Loyalty, Operations

The back office sometimes is a bit much. The billing training and program setup could improve that...

Oct 2024
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Manager

Loyalty, Value

I don't think we would buy MatrixCare again, and we have had that conversation as a team before....

Sep 2024
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Manager

Loyalty, Product

Our security folks decided that they no longer wanted us utilizing our keyboards to enter credit...

Sep 2024
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Manager

Operations

The initial training was good, but MatrixCare kind of wanted us to focus on the bells and whistles...

Sep 2024
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Manager

Relationship

MatrixCare's support is pretty good. I don't have much communication with MatrixCare, but I feel...

Sep 2024
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Manager

Relationship, Operations, Product

When MatrixCare does updates themselves, the updates go pretty smoothly, but we have had some other...

Sep 2024
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Manager

Relationship

When there was an instance of downtime, it took MatrixCare a very long time to send us any type of...

Sep 2024
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Manager

Product, Value

Our employees all use the mobile app on their phones to clock in and out, review care plans, and do...

Sep 2024
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Analyst/Coordinator

Relationship

MatrixCare has recently had a transition with their leadership, so there has been a major...

Jun 2024
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CEO/President

Relationship

MatrixCare’s tech support is pretty good and very helpful. They have Americans speaking English for...

Apr 2024
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CEO/President

Loyalty

We heard from MatrixCare that they are not going to support our current version of MatrixCare Home...

Apr 2024
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CEO/President

Product

This could be because of how we use MatrixCare Home Care, but the system is really siloed and...

Apr 2024
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CEO/President

Culture

MatrixCare’s invoicing system is hypersegmented and cumbersome. I used to get multiple invoices for...

Apr 2024
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CEO/President

Product

One of the advantages of MatrixCare Home Care is that it is on a VPN, so we are not worried about a...

Apr 2024
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CEO/President

Loyalty, Product

MatrixCare Home Care isn't very user friendly at the start, and if I had a magic wand, I would...

Apr 2024
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Manager

Product

Doing electronic visit verification in MatrixCare Home Care is a bit of a struggle for us, but we...

Mar 2024
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Manager

Culture, Product

It would be nice if MatrixCare Home Care had an accounting feature that could allow us to do billing...

Mar 2024
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Manager

Relationship

Everyone at MatrixCare is very friendly and almost 100% knowledgeable. Sometimes, we have to hang up...

Mar 2024
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Manager

Product

If there is an update that needs to happen when I log into the system, the system will automatically...

Mar 2024
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Manager

Value

We really didn't get our money's worth from MatrixCare Home Care. It would be nice to be able to...

Mar 2024
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Manager

Loyalty, Relationship, Product

Our state requires certain things, and if anything changes and MatrixCare doesn't support those...

Mar 2024
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Manager

Culture, Relationship, Value

MatrixCare’s business model is that if we want to make any sort of change to make the system work...

Nov 2023
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Manager

Product

I have heard from field caregivers that they would love to go back and see their previous schedules...

Nov 2023
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Manager

Relationship

A large portion of our services are people who have authorizations, and they are across all of our...

Nov 2023
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Manager

Relationship

MatrixCare will definitely email us if they have short hours because of a holiday, but that is as...

Nov 2023
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Manager

Relationship

I have access to the person who is in charge of our account. I also have access to the person who...

Nov 2023
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Manager

Culture, Product

The accounting end is pretty good within MatrixCare's system. Creating invoices and closing out the...

Nov 2023
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Manager

Operations

We had someone reach out to us from MatrixCare about a new program where the vendor helps train our...

Nov 2023
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Manager

Product

We do our payroll through another vendor’s product, and I have to pull our payroll out of...

Nov 2023
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Manager

Product

Some things are very easy to use within the system. My biggest takeaway is that MatrixCare has put a...

Nov 2023
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Relationship, Product

One of our issues is with MatrixCare keeping all their promises. MatrixCare is not current with our...

Nov 2023
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Relationship, Product

The product functionality doesn't meet all of our needs today. That is the problem. We tried to...

Nov 2023
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Relationship

I don't get past the help desk team. With some of the issues, it would help if I were able to talk...

Nov 2023
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