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MatrixCare Home Care (Private Duty) (Soneto) Commentary
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Subject Expert
Jackson Tate
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
MatrixCare does a pretty good job of keeping their promises. MatrixCare Home Care does what we need...
MatrixCare is not actively working on integration for MatrixCare Home Care, so we have had to...
MatrixCare Home Care has been sunsetting as we grow, so there are some things that we would like to...
MatrixCare is not delivering new technology currently. Now they have a different version of...
MatrixCare does a really good job with their support. We use their call center support team anytime...
Other than one instance a while ago, I have never talked to an executive at MatrixCare. I had to get...
MatrixCare is sunsetting the version of MatrixCare Home Care that we are on currently, so we are not...
Commentary Summary
Comment Type Breakout