MatrixCare Home Care (Private Duty) (Soneto) Commentary
Filtered view: All
Subject Expert
Jackson Tate
Engagement Partner
If you don't have a login, getting started is easy.
User Commentary
Value
MatrixCare does a pretty good job of keeping their promises. MatrixCare Home Care does what we need...
Login or Create an Account to see details.
Relationship, Product
MatrixCare is not actively working on integration for MatrixCare Home Care, so we have had to...
Login or Create an Account to see details.
Loyalty, Product
MatrixCare Home Care has been sunsetting as we grow, so there are some things that we would like to...
Login or Create an Account to see details.
Value
MatrixCare is not delivering new technology currently. Now they have a different version of...
Login or Create an Account to see details.
Relationship
MatrixCare does a really good job with their support. We use their call center support team anytime...
Login or Create an Account to see details.
Relationship
Other than one instance a while ago, I have never talked to an executive at MatrixCare. I had to get...
Login or Create an Account to see details.
Loyalty, Relationship, Product
MatrixCare is sunsetting the version of MatrixCare Home Care that we are on currently, so we are not...
Login or Create an Account to see details.
Product
Our scheduling and billing department would benefit from a pop-up warning when they reactivate...
Login or Create an Account to see details.
Product
The home health aid application in the system is easy to use and train people on because of the...
Login or Create an Account to see details.
Product
The solution has poor scheduling functionality. I can't see enough of what is going on with the...
Login or Create an Account to see details.
Relationship
MatrixCare has delivered quite a bit of technology recently. Also, MatrixCare has outstanding...
Login or Create an Account to see details.
Operations
I can't really rate MatrixCare's training because MatrixCare has rolled out a package where we have...
Login or Create an Account to see details.
Product
On the private duty side, MatrixCare Home Care pretty much runs itself. That is good. It is...
Login or Create an Account to see details.
Operations, Product
I don't like some of MatrixCare Home Care's reports. I find that if users don't feel like they have...
Login or Create an Account to see details.
Relationship
If I put in a help desk ticket, MatrixCare will be very responsive. I would recommend MatrixCare.
Login or Create an Account to see details.
Product
I have a complaint with how payments are reconciled in the payment register. It should allow us to...
Login or Create an Account to see details.
Product
One of the strengths of MatrixCare Home Care is that the back-office operations are really nice for...
Login or Create an Account to see details.
Relationship
When we bring our concerns to tech support, the process is piecemealed. There is a complaint and a...
Login or Create an Account to see details.
Relationship
MatrixCare has done well with their promises. However, I was hoping that the solution would be a...
Login or Create an Account to see details.
Product
We are having a very difficult time getting the system to recognize caregiver logins and logouts....
Login or Create an Account to see details.
Culture
We joined a program to have a client portal that never materialized. Our clients want that feature....
Login or Create an Account to see details.
Loyalty
We like MatrixCare's system, and we are moving forward with aggressive plans to continue to use it....
Login or Create an Account to see details.
Product
It sometimes seems like MatrixCare has potentially abandoned certain upgrades, like making an Apple...
Login or Create an Account to see details.
Relationship
My dream would be that the vendor's ownership would solidify commitment behind MatrixCare and seek...
Login or Create an Account to see details.
Product
We manage many functions with Microsoft Teams and later translate their data into MatrixCare Home...
Login or Create an Account to see details.
Product
The CRM portion of the system isn't keeping up with the industry standards. Our ability to have...
Login or Create an Account to see details.
Relationship, Product
MatrixCare Home Care works most of the time, but I have had issues. The app is where we typically...
Login or Create an Account to see details.
Operations
We haven't had any ongoing training from MatrixCare. We have never been sent any kind of email about...
Login or Create an Account to see details.
Culture, Relationship
Whenever we have to call and work with someone, they are usually really good, but when I had an...
Login or Create an Account to see details.
Relationship, Product
The majority of our issues with MatrixCare Home Care involve users not being able to clock in or...
Login or Create an Account to see details.
Relationship
As for in-office service, MatrixCare does a great job with proactive service. They put up banner...
Login or Create an Account to see details.
Product
MatrixCare Home Care is a great system. The actual main system in the office works great for the...
Login or Create an Account to see details.
Loyalty, Product, Value
It is hard to say whether we would buy MatrixCare Home Care again, because we haven't really...
Login or Create an Account to see details.
Culture, Value
Our bill is pretty much the same every time. MatrixCare doesn't really charge us for IT service,...
Login or Create an Account to see details.
Relationship
The people in more specific roles at MatrixCare are awesome. They get back to us so quickly, and...
Login or Create an Account to see details.
Value
Quite a few of the reports in MatrixCare Home Care aren't as easy to customize as we would like, and...
Login or Create an Account to see details.
Product
For the most part, our clinical staff seems to like MatrixCare Home Care, and it is not too hard to...
Login or Create an Account to see details.
Operations, Value
MatrixCare does provide training at a cost. That is a little bit of a frustration. We looked into...
Login or Create an Account to see details.
Relationship
Sometimes we get amazing support from MatrixCare, and sometimes we don't. It is really a...
Login or Create an Account to see details.
Product
MatrixCare Home Care does work for our needs. We just have to do a few workarounds. I don't know how...
Login or Create an Account to see details.
Relationship
MatrixCare does a fairly decent job of notifying us if something is down or if there is an issue,...
Login or Create an Account to see details.
Product
When recommending MatrixCare Home Care to other organizations, I would go over the pluses and the...
Login or Create an Account to see details.
Operations, Product
MatrixCare Home Care is pretty easy to use, and it is a pretty intuitive solution. We are pretty satisfied....
Login or Create an Account to see details.
Loyalty
We are looking at other vendors right now, hoping to have a simpler process. MatrixCare Home Care is...
Login or Create an Account to see details.
Product
MatrixCare Home Care hasn't been awful. Once we learned all of the little things and how to work the...
Login or Create an Account to see details.
Relationship
As our organization has had requests, MatrixCare has been really slow in coming through with the...
Login or Create an Account to see details.
Relationship
When we call the vendor's customer service people, some of them are very helpful and some aren’t. I...
Login or Create an Account to see details.
Loyalty, Product
Searching and giving permissions for certain things in the solution can sometimes give us a little...
Login or Create an Account to see details.
Product
I like the fact that the solution makes it so I can have a longer node and create backups for our...
Login or Create an Account to see details.
Loyalty, Operations
The solution would be a little easier to use if it had better basic verification. I'm not too much...
Login or Create an Account to see details.
Operations, Product
MatrixCare Home Care isn't as user friendly as it could be. There are multiple steps to get from...
Login or Create an Account to see details.
Operations, Product
There haven't been any upgrades for MatrixCare Home Care. We really haven't seen any changes to the...
Login or Create an Account to see details.
Relationship
I made a few calls to MatrixCare when I first started with them, but the vendor's people were...
Login or Create an Account to see details.
Relationship
We don't have a lot of communication with MatrixCare. MatrixCare should stay in regular...
Login or Create an Account to see details.
Product
MatrixCare Home Care is an avenue to keep documentation for members. It is nice to have a tool that...
Login or Create an Account to see details.
Product
MatrixCare Home Care has many things that we don't use, but our product is a little more archaic...
Login or Create an Account to see details.
Commentary Summary
Comment Type Breakout