MatrixCare Home Care (Private Duty) (Soneto) Commentary

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MatrixCare does a pretty good job of keeping their promises. MatrixCare Home Care does what we need...

MatrixCare is not actively working on integration for MatrixCare Home Care, so we have had to...

MatrixCare Home Care has been sunsetting as we grow, so there are some things that we would like to...

MatrixCare is not delivering new technology currently. Now they have a different version of...

MatrixCare does a really good job with their support. We use their call center support team anytime...

Other than one instance a while ago, I have never talked to an executive at MatrixCare. I had to get...

MatrixCare is sunsetting the version of MatrixCare Home Care that we are on currently, so we are not...

Our scheduling and billing department would benefit from a pop-up warning when they reactivate...

The home health aid application in the system is easy to use and train people on because of the...

The solution has poor scheduling functionality. I can't see enough of what is going on with the...

MatrixCare has delivered quite a bit of technology recently. Also, MatrixCare has outstanding...

I can't really rate MatrixCare's training because MatrixCare has rolled out a package where we have...

On the private duty side, MatrixCare Home Care pretty much runs itself. That is good. It is...

I don't like some of MatrixCare Home Care's reports. I find that if users don't feel like they have...

If I put in a help desk ticket, MatrixCare will be very responsive. I would recommend MatrixCare.

I have a complaint with how payments are reconciled in the payment register. It should allow us to...

One of the strengths of MatrixCare Home Care is that the back-office operations are really nice for...

When we bring our concerns to tech support, the process is piecemealed. There is a complaint and a...

MatrixCare has done well with their promises. However, I was hoping that the solution would be a...

We are having a very difficult time getting the system to recognize caregiver logins and logouts....

We joined a program to have a client portal that never materialized. Our clients want that feature....

We like MatrixCare's system, and we are moving forward with aggressive plans to continue to use it....

It sometimes seems like MatrixCare has potentially abandoned certain upgrades, like making an Apple...

My dream would be that the vendor's ownership would solidify commitment behind MatrixCare and seek...

We manage many functions with Microsoft Teams and later translate their data into MatrixCare Home...

The CRM portion of the system isn't keeping up with the industry standards. Our ability to have...

MatrixCare Home Care works most of the time, but I have had issues. The app is where we typically...

We haven't had any ongoing training from MatrixCare. We have never been sent any kind of email about...

Whenever we have to call and work with someone, they are usually really good, but when I had an...

The majority of our issues with MatrixCare Home Care involve users not being able to clock in or...

As for in-office service, MatrixCare does a great job with proactive service. They put up banner...

MatrixCare Home Care is a great system. The actual main system in the office works great for the...

It is hard to say whether we would buy MatrixCare Home Care again, because we haven't really...

Our bill is pretty much the same every time. MatrixCare doesn't really charge us for IT service,...

The people in more specific roles at MatrixCare are awesome. They get back to us so quickly, and...

Quite a few of the reports in MatrixCare Home Care aren't as easy to customize as we would like, and...

For the most part, our clinical staff seems to like MatrixCare Home Care, and it is not too hard to...

MatrixCare does provide training at a cost. That is a little bit of a frustration. We looked into...

Sometimes we get amazing support from MatrixCare, and sometimes we don't. It is really a...

MatrixCare Home Care does work for our needs. We just have to do a few workarounds. I don't know how...

MatrixCare does a fairly decent job of notifying us if something is down or if there is an issue,...

When recommending MatrixCare Home Care to other organizations, I would go over the pluses and the...

MatrixCare Home Care is pretty easy to use, and it is a pretty intuitive solution. We are pretty satisfied....