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Culture, Loyalty, Value
The main reason I stick with MatrixCare is that they don't charge me by the client, and with my high...
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Relationship, Product
MatrixCare isn't as innovative or supportive as we would like them to be. We are doing an EVV...
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Relationship
MatrixCare keeps most promises, but they don't keep all promises. I have only had to engage the...
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Loyalty, Relationship
We have used MatrixCare Home Care for a while. MatrixCare provides some essential stuff for us. The...
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Value
We don't ask for a lot from MatrixCare, so if from time to time we ask for something that we need...
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Relationship
When we first bought MatrixCare Home Care, it was a family-owned product. We knew the people running...
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Product
Overall, MatrixCare Home Care works really well. It is easy to learn and operate. We haven't had any...
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Loyalty, Product
I would like to see more customization options in MatrixCare Home Care for what we put in the app...
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Value
MatrixCare would charge us more if I didn't do a lot of the work that I do, but I do feel...
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Product
I like the way the schedule in MatrixCare Home Care has paid and billed sections in it, and I like...
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Relationship
MatrixCare’s support has not been like it was in the past, and I am very disappointed because years...
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Loyalty
MatrixCare was not ready when we were required to go to EVV, and that caused a lot of issues for us....
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Loyalty, Relationship
MatrixCare says they are sunsetting MatrixCare Home Care. They want their clients to move to one of...
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Product
I really think the scheduling portion of this solution is top notch. The system have a lot of ways...
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Product
The actual claim processing in this solution is a bit clunky. It kind of feels like we have to do a...
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Culture, Relationship, Value
There was a major shift after MatrixCare was acquired. We have noticed a decrease in customer...
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Product
One recommendation I would give to MatrixCare would be to keep this software going. Another thing...
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Operations, Product
This solution is fairly easy to use now that I know how to use it. It is rather complete in terms of...
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Operations
MatrixCare could improve their training by having a website that mentions what the training is and...
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Loyalty
This solution is not part of our long-term plans because MatrixCare has announced that they are in...
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Loyalty, Product
One of our big things when we started with MatrixCare was we had asked about reports, different...
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Operations
During the implementation of MatrixCare Home Care, we felt like we were learning most of it on our...
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Product
I understand why and how the MatrixCare Home Care software is created and how it is being used. The...
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Product
We use another vendor for our main accounting, although I have to make sure what I do balances with...
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Product
With MatrixCare Home Care, it would be nice if there was a piece or a section that was more designed...
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Product
With MatrixCare Home Care, we get pieces on our start-up page where updates are coming or whether...
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Relationship
The vendor keeps their promises for the most part. We haven't had a terribly big issue. Scheduling...
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Product
When we print out a MAR, there is no way to enter the time that somebody has given a medicine. A lot...
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Product
We have glitches every so often, but not anything that doesn't say the vendor wasn't providing the...
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Culture, Product, Value
Because of the accounting side that I have to look at, it is sometimes very difficult that certain...
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Loyalty
We started with Soneto before it became MatrixCare Home Care. Then we went to a different system for...
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Operations
The MatrixCare support people I worked with to set up the plan for my department knew their stuff....
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Culture, Value
There is a charge for any contact we have with MatrixCare, but it is all taken care of in the...
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Value
I would buy MatrixCare Home Care again because we are getting everything that I wanted. All the...
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Loyalty, Operations
The back office sometimes is a bit much. The billing training and program setup could improve that...
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Loyalty, Value
I don't think we would buy MatrixCare again, and we have had that conversation as a team before....
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Loyalty, Product
Our security folks decided that they no longer wanted us utilizing our keyboards to enter credit...
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Operations
The initial training was good, but MatrixCare kind of wanted us to focus on the bells and whistles...
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Relationship
MatrixCare's support is pretty good. I don't have much communication with MatrixCare, but I feel...
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Relationship, Operations, Product
When MatrixCare does updates themselves, the updates go pretty smoothly, but we have had some other...
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Relationship
When there was an instance of downtime, it took MatrixCare a very long time to send us any type of...
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Product, Value
Our employees all use the mobile app on their phones to clock in and out, review care plans, and do...
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Relationship
MatrixCare has recently had a transition with their leadership, so there has been a major...
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Relationship
MatrixCare’s tech support is pretty good and very helpful. They have Americans speaking English for...
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Loyalty
We heard from MatrixCare that they are not going to support our current version of MatrixCare Home...
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Product
This could be because of how we use MatrixCare Home Care, but the system is really siloed and...
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Culture
MatrixCare’s invoicing system is hypersegmented and cumbersome. I used to get multiple invoices for...
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Product
One of the advantages of MatrixCare Home Care is that it is on a VPN, so we are not worried about a...
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Loyalty, Product
MatrixCare Home Care isn't very user friendly at the start, and if I had a magic wand, I would...
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Product
Doing electronic visit verification in MatrixCare Home Care is a bit of a struggle for us, but we...
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Culture, Product
It would be nice if MatrixCare Home Care had an accounting feature that could allow us to do billing...
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Relationship
Everyone at MatrixCare is very friendly and almost 100% knowledgeable. Sometimes, we have to hang up...
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Product
If there is an update that needs to happen when I log into the system, the system will automatically...
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Value
We really didn't get our money's worth from MatrixCare Home Care. It would be nice to be able to...
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Loyalty, Relationship, Product
Our state requires certain things, and if anything changes and MatrixCare doesn't support those...
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Culture, Relationship, Value
MatrixCare’s business model is that if we want to make any sort of change to make the system work...
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Product
I have heard from field caregivers that they would love to go back and see their previous schedules...
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Relationship
A large portion of our services are people who have authorizations, and they are across all of our...
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Relationship
MatrixCare will definitely email us if they have short hours because of a holiday, but that is as...
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Relationship
I have access to the person who is in charge of our account. I also have access to the person who...
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Culture, Product
The accounting end is pretty good within MatrixCare's system. Creating invoices and closing out the...
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Operations
We had someone reach out to us from MatrixCare about a new program where the vendor helps train our...
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Product
We do our payroll through another vendor’s product, and I have to pull our payroll out of...
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Product
Some things are very easy to use within the system. My biggest takeaway is that MatrixCare has put a...
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Relationship, Product
One of our issues is with MatrixCare keeping all their promises. MatrixCare is not current with our...
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Relationship, Product
The product functionality doesn't meet all of our needs today. That is the problem. We tried to...
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Relationship
I don't get past the help desk team. With some of the issues, it would help if I were able to talk...
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