All Categories chevron icon Ambulatory & Post-Acute Care chevron icon Post-Acute Care Solutions chevron icon Homecare: Personal Care Services & Private Duty Nursing

MatrixCare Home Care (Private Duty) (Soneto) Commentary
Filtered view: All

Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##
Neither
##
Negative
##
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
CEO/President

Value

MatrixCare does a pretty good job of keeping their promises. MatrixCare Home Care does what we need...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Product

MatrixCare is not actively working on integration for MatrixCare Home Care, so we have had to...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Product

MatrixCare Home Care has been sunsetting as we grow, so there are some things that we would like to...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Value

MatrixCare is not delivering new technology currently. Now they have a different version of...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

MatrixCare does a really good job with their support. We use their call center support team anytime...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Other than one instance a while ago, I have never talked to an executive at MatrixCare. I had to get...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Relationship, Product

MatrixCare is sunsetting the version of MatrixCare Home Care that we are on currently, so we are not...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Our scheduling and billing department would benefit from a pop-up warning when they reactivate...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The home health aid application in the system is easy to use and train people on because of the...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The solution has poor scheduling functionality. I can't see enough of what is going on with the...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

MatrixCare has delivered quite a bit of technology recently. Also, MatrixCare has outstanding...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

I can't really rate MatrixCare's training because MatrixCare has rolled out a package where we have...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

On the private duty side, MatrixCare Home Care pretty much runs itself. That is good. It is...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

I don't like some of MatrixCare Home Care's reports. I find that if users don't feel like they have...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

If I put in a help desk ticket, MatrixCare will be very responsive. I would recommend MatrixCare.

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

I have a complaint with how payments are reconciled in the payment register. It should allow us to...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

One of the strengths of MatrixCare Home Care is that the back-office operations are really nice for...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

When we bring our concerns to tech support, the process is piecemealed. There is a complaint and a...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

MatrixCare has done well with their promises. However, I was hoping that the solution would be a...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

We are having a very difficult time getting the system to recognize caregiver logins and logouts....

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Culture

We joined a program to have a client portal that never materialized. Our clients want that feature....

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty

We like MatrixCare's system, and we are moving forward with aggressive plans to continue to use it....

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

It sometimes seems like MatrixCare has potentially abandoned certain upgrades, like making an Apple...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

My dream would be that the vendor's ownership would solidify commitment behind MatrixCare and seek...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

We manage many functions with Microsoft Teams and later translate their data into MatrixCare Home...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

The CRM portion of the system isn't keeping up with the industry standards. Our ability to have...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

MatrixCare Home Care works most of the time, but I have had issues. The app is where we typically...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We haven't had any ongoing training from MatrixCare. We have never been sent any kind of email about...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

Whenever we have to call and work with someone, they are usually really good, but when I had an...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The majority of our issues with MatrixCare Home Care involve users not being able to clock in or...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

As for in-office service, MatrixCare does a great job with proactive service. They put up banner...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

MatrixCare Home Care is a great system. The actual main system in the office works great for the...

Sep 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product, Value

It is hard to say whether we would buy MatrixCare Home Care again, because we haven't really...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

Our bill is pretty much the same every time. MatrixCare doesn't really charge us for IT service,...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The people in more specific roles at MatrixCare are awesome. They get back to us so quickly, and...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Quite a few of the reports in MatrixCare Home Care aren't as easy to customize as we would like, and...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

For the most part, our clinical staff seems to like MatrixCare Home Care, and it is not too hard to...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Value

MatrixCare does provide training at a cost. That is a little bit of a frustration. We looked into...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Sometimes we get amazing support from MatrixCare, and sometimes we don't. It is really a...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

MatrixCare Home Care does work for our needs. We just have to do a few workarounds. I don't know how...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

MatrixCare does a fairly decent job of notifying us if something is down or if there is an issue,...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

When recommending MatrixCare Home Care to other organizations, I would go over the pluses and the...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

MatrixCare Home Care is pretty easy to use, and it is a pretty intuitive solution. We are pretty satisfied....

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We are looking at other vendors right now, hoping to have a simpler process. MatrixCare Home Care is...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

MatrixCare Home Care hasn't been awful. Once we learned all of the little things and how to work the...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

As our organization has had requests, MatrixCare has been really slow in coming through with the...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

When we call the vendor's customer service people, some of them are very helpful and some aren’t. I...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Product

Searching and giving permissions for certain things in the solution can sometimes give us a little...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

I like the fact that the solution makes it so I can have a longer node and create backups for our...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Operations

The solution would be a little easier to use if it had better basic verification. I'm not too much...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

MatrixCare Home Care isn't as user friendly as it could be. There are multiple steps to get from...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

There haven't been any upgrades for MatrixCare Home Care. We really haven't seen any changes to the...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I made a few calls to MatrixCare when I first started with them, but the vendor's people were...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We don't have a lot of communication with MatrixCare. MatrixCare should stay in regular...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

MatrixCare Home Care is an avenue to keep documentation for members. It is nice to have a tool that...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

MatrixCare Home Care has many things that we don't use, but our product is a little more archaic...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Value

Receiving my money's worth with MatrixCare Home Care rates between the middle and the top of the...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

I'm pretty computer literate, but I'm not going to say that about everybody in the office. I would...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Product

There are a few things I would change with MatrixCare Home Care if I could. There are a few things...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

MatrixCare keeps all promises pretty much. They don't promise anything they can't come through on....

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

MatrixCare does avoid charging for every little thing. We are on a plan that includes support. The...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I would definitely recommend MatrixCare. I would highlight the ease of use of Matrix Care Home Care...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

I would rate MatrixCare's executive involvement at just under the top of the scale only because...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

I think I would buy MatrixCare Home Care again. I'm hoping my overall satisfaction in 12 months will...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​