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User Commentary
Product
Doing electronic visit verification in MatrixCare Home Care is a bit of a struggle for us, but we...
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Culture, Product
It would be nice if MatrixCare Home Care had an accounting feature that could allow us to do billing...
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Relationship
Everyone at MatrixCare is very friendly and almost 100% knowledgeable. Sometimes, we have to hang up...
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Product
If there is an update that needs to happen when I log into the system, the system will automatically...
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Value
We really didn't get our money's worth from MatrixCare Home Care. It would be nice to be able to...
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Loyalty, Relationship, Product
Our state requires certain things, and if anything changes and MatrixCare doesn't support those...
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Culture, Relationship, Value
MatrixCare’s business model is that if we want to make any sort of change to make the system work...
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Product
I have heard from field caregivers that they would love to go back and see their previous schedules...
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Relationship
A large portion of our services are people who have authorizations, and they are across all of our...
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Relationship
MatrixCare will definitely email us if they have short hours because of a holiday, but that is as...
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Relationship
I have access to the person who is in charge of our account. I also have access to the person who...
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Culture, Product
The accounting end is pretty good within MatrixCare's system. Creating invoices and closing out the...
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Operations
We had someone reach out to us from MatrixCare about a new program where the vendor helps train our...
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Product
We do our payroll through another vendor’s product, and I have to pull our payroll out of...
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Product
Some things are very easy to use within the system. My biggest takeaway is that MatrixCare has put a...
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Relationship, Product
One of our issues is with MatrixCare keeping all their promises. MatrixCare is not current with our...
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Relationship, Product
The product functionality doesn't meet all of our needs today. That is the problem. We tried to...
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Relationship
I don't get past the help desk team. With some of the issues, it would help if I were able to talk...
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Loyalty, Product
When EVV became a mandate, we had to find out what was going to be compatible with EVV, and we...
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Relationship
There is no comparison between the technical support on MatrixCare’s end and that of the former...
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Operations
MatrixCare was very helpful during the implementation. We did the initial training with MatrixCare,...
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Product
Our field staff use MatrixCare Home Care on the EVV side to clock in, clock out, and do the basic...
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Relationship
For the most part, MatrixCare’s IT department is very responsive. If we have any issues or...
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Product
There are some places where MatrixCare might make some improvements. For example, when some things...
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Operations, Product
The MatrixCare system's ease of use for office staff is very good. Some of our employees do struggle...
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Relationship, Product
The application is so hard, and that impacts my satisfaction the most. We get regular alerts when...
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Relationship, Operations
We had an amazing implementation specialist who thought outside the box and did an amazing job...
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Product
The product’s login system allows the aides to clock in from where they are, which is the patients'...
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Culture, Loyalty
When we decided to go with MatrixCare, we took our patients into consideration and the fact that the...
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Product
The product is not necessarily user friendly for the aides. We show the aides how to use the system....
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Product
There are a lot of things that are needed in the program. For example, if we are meeting with a...
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Operations
Some of the wording in the product isn't straightforward. The only reason I know how to use the...
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Relationship, Operations
The vendor’s support has been great. Every time I call, the support people help me navigate things....
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Culture, Loyalty
At the time we got MatrixCare's system, one of their competitors was just starting out. The...
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Loyalty, Relationship
MatrixCare has the best of intentions with keeping their promises. It is not like they are going out...
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Value
MatrixCare’s prices are no longer in line with the pricing structure of the rest of the market....
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Loyalty
In the past, we were hoping to work with MatrixCare to make some changes to the system, and we were...
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Relationship
I only deal with the vendor’s tech support team. If I do have an account manager, I don’t even know...
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Product
The product could have better integration. When it comes to our accounting and IT sides, we have to...
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Relationship
The vendor’s support team is pretty good at keeping us updated and walking us through things.
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Relationship, Product
There are some things that we wish the vendor would consider. One of them is the ability to import...
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Relationship, Value
For private duty, we have been generally satisfied with MatrixCare's solution. It operates rather...
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Operations, Product
The product is very intuitive. It is hard for users to mess things up. The system's clients,...
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Product
If someone were looking for a very basic private-duty system, I would recommend MatrixCare Home...
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Product
We would like better reporting options from MatrixCare, as well as some functionalities with authorizations....
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Relationship
We have been with MatrixCare for a number of years. Sadly, they won't fix a recurring billing issue...
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Operations
Before COVID-19, MatrixCare had more of a training program. Now they just say to reach out if we...
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Product
The functionality that is missing is the ease of scheduling adjustments. The process is a little...
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Loyalty, Product
MatrixCare could have done a better job with the integration of EVV. The nationwide requirement to...
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Relationship
The quality of MatrixCare’s support used to be perfect. We would call, and the support people would...
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Relationship, Product
I only know MatrixCare's solution. I have not looked at other solutions. The solution has a lot of...
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Culture, Value
If anything, I would give a little kudos to MatrixCare. They are phenomenally affordable for what...
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Relationship
MatrixCare keeps their promises. They are a legit company. I have had no issues with their customer...
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Relationship
If I could give MatrixCare’s phone and web support a higher score, I would. The support is excellent...
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Operations
I bought MatrixCare's product and then didn't really use it for a few months. I was getting trained...
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Operations, Product
There is no defect with MatrixCare's product. Like with any system, people have to learn how to use...
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Loyalty, Product
We have had some issues recently with MatrixCare's product in trying to use the remote capabilities;...
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Relationship
We wish MatrixCare would open their API and be more willing to work with us. If they are not going...
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Operations, Value
We haven't had any ongoing training from MatrixCare. We were interested in maybe utilizing their new...
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Loyalty, Relationship
When I call the MatrixCare support line, I get help right away. If we have bigger issues, we don't...
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Product
MatrixCare’s product is easy to navigate. The user experience is computer oriented. Computer folks...
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Product, Value
Our ability in the past to configure MatrixCare's system to work for our dynamic was helpful,...
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Product
The integration of the scheduling, client records, caregiver records, payroll, and billing pieces is...
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