A+ = 95.0+
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
Market average: 90.3
Software average: 80.6
Overall performance score (100-point scale) |
Trend (2024-2025) |
# of unique orgs |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
||
|
FinThrive
Insurance Discover 
|
91.6 |
-2%
|
20
|
A-
|
A
|
A
|
A-
|
A
|
A
|
|
| |
|
|
|
|
||||||
|
Experian Health
Coverage Discovery
|
88.8 |
+4%
|
26
|
A
|
A
|
A-
|
B+
|
A
|
B
|
|
0.0 |
100.0 |
|||||||||
91.6
20
culture
A-
loyalty
A
operations
A
product
A-
relationship
A
value
A
culture
A
loyalty
A
operations
A-
product
B+
relationship
A
value
B
Additional Performance Insights
Additional Performance Insights
Ranked solutions for which at least 95% of respondents answered yes.
Avoids charging for every little thing?
FinThrive
Insurance Discover
Insurance Discover
n=16 100%
Keeps all promises?
Experian Health
Coverage Discovery
Coverage Discovery
n=22 100%
FinThrive
Insurance Discover
Insurance Discover
n=19 95%
Part of long-term plans?
Experian Health
Coverage Discovery
Coverage Discovery
n=26 96%
FinThrive
Insurance Discover
Insurance Discover
n=19 95%
Would you buy again?
Experian Health
Coverage Discovery
Coverage Discovery
n=25 96%
FinThrive
Insurance Discover
Insurance Discover
n=20 95%
Avoids charging for every little thing?
FinThrive
Insurance Discover
Insurance Discover
n=16 100%
Keeps all promises?
Experian Health
Coverage Discovery
Coverage Discovery
n=22 100%
FinThrive
Insurance Discover
Insurance Discover
n=19 95%
Part of Long Term Plans?
Experian Health
Coverage Discovery
Coverage Discovery
n=26 96%
FinThrive
Insurance Discover
Insurance Discover
n=19 95%
Would you buy again?
Experian Health
Coverage Discovery
Coverage Discovery
n=25 96%
FinThrive
Insurance Discover
Insurance Discover
n=20 95%
