Coverage Discovery Commentary
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Subject Expert
Dustin Cragun
VP of Engagement
Commentary Summary
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User Commentary
Culture, Operations
In the beginning with Experian Health, we had to work through some stuff when we set Coverage...
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Relationship
With Experian Health, I have a dedicated consultant. We meet with that person routinely, and we get...
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Product, Value
We run all our self-pay A/R through Coverage Discovery. What that does is it goes out and uses all...
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Product
The vendor delivers new technology. We don't always get the technology, but the vendor does offer us...
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Product
We continue to push Experian Health from a reporting standpoint because we have made some...
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Relationship
My Experian Health representative has just always been very available. If I have a question about...
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Loyalty, Product
We have our process scripting that will go out and run things again. But with Coverage Discovery, we...
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Product
On the facility side, Coverage Discovery is doing very well. I primarily use the claim search when I...
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Relationship
I would tell others looking at Coverage Discovery to just make sure that their team understands it...
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Relationship
Not every health plan is an Experian Health payer, so if a patient has a plan with an insurance...
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Culture, Product
Experian Health charges based on each transaction, so if we find the coverage, we update our system...
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Product
There is not a lot to enhance in Coverage Discovery. Experian Health offers something where they can...
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Product
Coverage Discovery has been very easy to utilize. We send Experian Health a file of all our self-pay...
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Relationship
We haven't had any issues with Coverage Discovery. I have had to ask why certain things were not hit...
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Culture, Relationship
I’m not aware of any newer technology from Experian Health other than some new bells and whistles...
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Value
We have had a lot of people over the years come to us and say that they can find us money. A lot of...
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Relationship
We have had the same account manager since we have been with Experian Health. They are almost like...
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Relationship
Experian Health is very open to us challenging their code edits. They don’t just tell us the system...
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Culture, Relationship
I can’t think of a time when Experian Health said that they would do something for us that then fell...
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Loyalty, Relationship
I have yet to see anything that has come close to Coverage Discovery, and we are so happy. I don’t...
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Relationship, Operations
Experian Health is always open to training if we request it. And they work on their promises. It is...
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Product
There are always functions that we would like to add, like an insurance verification piece. I would...
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Product
Experian Health could do more end-to-end testing and increase the flexibility of the reporting tool.
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Culture, Relationship
Experian Health is always at the table with our organization; we have a great partnership. They are...
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Product, Value
Coverage Discovery is easy for our staff to use. The system works automatically in the background,...
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Relationship, Product
The reporting is very challenging right now, partly because we've enhanced the product outside of...
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Culture, Loyalty
There have been recent discussions about extending our contract with Experian Health. They do well...
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Value
Experian Health is transaction based and not contingency based. If we send something on a file for...
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Product
The product on its own for Coverage Discovery on the front end really was designed to only look for...
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Product, Value
One of the system's biggest strengths is that it gets information to people at the right time. We...
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Loyalty, Product
Coverage Discovery's confidence level is pretty strict. I would like to see the vendor consider...
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Operations
Experian Health could improve the system's build and model. We have had Experian Health do a...
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Product, Value
With Coverage Discovery, we use the reuse-rules function, which means if eligibility was run 30 days...
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Product
The product doesn't meet all of our needs because we are not doing the authorizations, and that...
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Relationship
If something is going on with the cases that I have open that Experian Health does not understand,...
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Loyalty, Product
We are using another product apart from Experian Health’s. The eligibility is run out through...
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Relationship, Operations
Experian Health does weekly updates. They send out an email, but they don't tell us what they are...
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Relationship, Product, Value
Integration has now become a big part of the organization for working alerts and anything before...
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Operations
Experian Health doesn’t really do any training. They did make a new learning module for end users....
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Relationship
Experian Health has very good customer support. Putting in a ticket is very easy. That takes 60...
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Relationship, Operations
Experian Health could do a better job of communicating about their upgrades because we have found...
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Product
The reporting in Coverage Discovery is integrated nicely, but there could be some more tweaking for...
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Relationship, Product, Value
With Coverage Discovery, I have found no issues in terms of service and productivity, but the vendor...
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Operations
The implementation of Coverage Discovery was fantastic. Experian Health is the best in class. They...
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Value
Using Coverage Discovery, we have identified hundreds of thousands of dollars in revenue from...
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Product, Value
Anytime we run a busy emergency room where people don't always provide their insurance, Coverage...
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Value
Coverage Discovery has given us the ability to do our own scrubbing so that we can reduce the number...
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Product
Sometimes the demographics for quality in Coverage Discovery are a little tighter than I would like...
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Product, Value
Coverage Discovery is very beneficial for us. We still have a high volume of patients who appear to...
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Loyalty, Product, Value
We are using Coverage Discovery so heavily that we would like to expand our use of the product...
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Operations
The implementations are pretty seamless. The vendor sends us information to let us know when an...
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Product
Coverage Discovery is very simple. I don't have any complaints from my team. They think the system...
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Loyalty, Product
We are having some issues now with some lag times in the product. Overall, the product is great, and...
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Relationship
Our representatives with Experian Health are really nice. One of our representatives is always...
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Relationship
With the batch stuff, the vendor sends us communications saying things are down or running slow....
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Relationship
We are running into some issues with our transaction return rate. Experian Health was seriously...
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Culture
Experian Health worked really closely with us on our pricing approach, and that was really nice. The...
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Product
Coverage Discovery itself is okay, but Experian Health has not yet given us anything really new...
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Product, Value
Coverage Discovery really has helped identify things and has helped our financial advocate team and...
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Culture, Product
One of the things that we have struggled with is the integration between Experian Health's products...
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Culture, Relationship
I think Experian Health keeps their promises to the best of their abilities, but they can't always...
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Relationship, Value
Experian Health has been very helpful in the way of avoiding charging for every little thing....
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Relationship, Product
There are some glitchy things with Coverage Discovery. We have to request Coverage Discovery on...
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Product
Coverage Discovery is a pretty good tool. It is really simple and easy to use. The information just...
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Value
Coverage Discovery has a charge per click. For that reason, we have limited its use to specific...
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Relationship
Our experience with Experian Health's customer support has been very poor. We have to have multiple...
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Culture
We pay Experian Health a per-click fee at regular intervals, and everything else is bundled into a...
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Value
Compared to some other companies that provide the same service, Experian Health is the most...
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Loyalty, Product
One thing that has been bothering me for years about the product is the eligibility in general. I...
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Relationship
The vendor's support team is always on top of things, and we meet regularly with our representative...
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Operations
The good news is that a lot of the Coverage Discovery stuff works on the back end. There is not a...
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Loyalty
We haven't had another solution cheaper or better. We are always looking to save pennies, but at...
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Relationship
Anytime I have issues, Experian Health is very responsive, and they come to the table with us. They...
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Operations
I have had zero issues with the vendor's responsiveness or their ability to help with...
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Loyalty, Product
There really isn't any new technology from the vendor. The product has been working the way it has...
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Value
The product is a bit pricey. I don’t know whether the juice is worth the squeeze, but it is the only...
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Culture
We were told that Coverage Discovery would find coverage for all of the payers that Experian Health...
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Product
We maximize our ability to use Coverage Discovery. We can manually push the system inside of our EHR...
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Relationship
Experian Health’s executives are involved because we have so many concerns. Our issues are not...
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Relationship
Coverage Discovery is not very reliable, and Experian Health doesn’t do a lot to proactively remove...
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Relationship, Product
I'm not notified when there are new payers at the vendor’s disposal for finding coverage or when our...
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Product, Value
Coverage Discovery isn't a foolproof system. The system allows us to see some coverage things, but...
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Relationship, Operations
We have recurring meetings with our vendor representatives from Experian Health. Sometimes the...
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Operations
Experian Health's implementations seem to drag on forever. We can get help from the vendor, but we...
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Product
There are not a lot of things we don’t like about Experian Coverage Discovery. What we really like...
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Relationship
Experian Coverage Discovery is ever improving, so it just gets better and better. The voice of the...
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Relationship
If there is a challenge going on with Experian Coverage Discovery, we know that when we come in. We...
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Relationship
With Experian Coverage Discovery, we are often working with our client success person, their boss,...
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Relationship
We meet with the vendor regularly, and our representative is very familiar with our workflows and...
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Relationship
If I were to go to a different organization and have an opportunity to select a program, I would...
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Product, Value
The product's quality is good. The system has helped us determine coverage and make sure that we...
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Relationship, Product
The vendor could improve by giving us the ability to operate with more insurances. I know that the...
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