Coverage Discovery Commentary

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We’re still working on the automation piece of Coverage Discovery. We’re not quite there, but the...

Experian Health has been really proactive when it comes to working with us to try to find ways to...

We’ve found quite a bit of billable insurance with Coverage Discovery, so it's been a revenue lift.

Experian Health is a key strategic partner, and I would be surprised if we pivoted away. They have...

A lot of what Experian Health is pushing from a product standpoint is their new Patient Access...

Experian Health is definitely the leader in real-time eligibility; I haven’t seen others doing a lot...

Experian Health's large national footprint and extensive capabilities offer many features. Their...

There are things about Coverage Discovery where I wish it were more integrated and could find...

The training for Coverage Discovery wasn't as good as the training with other Experian Health...

We are having some issues with Coverage Discovery not working appropriately, and I pay a secondary...

Coverage Discovery is subscription based, so there is a cap. If we go over that cap, then the charge...

With Coverage Discovery, we can either find coverage or we can't. The system is user friendly, and...

There is work to do with the Coverage Discovery tool. Unfortunately, with Coverage Discovery, it’s...

The partnership with Experian Health is strong. I genuinely believe that they have our best...

Experian Health has had some changeover in support, so we have had some delays over the last several...

We are considering leaving Coverage Discovery because we are interested in Experian Health’s new...

Coverage Discovery is working. It's giving us something we never had before. We didn't have a...

We have moved to Experian Health for eligibility because they are a bigger vendor in this space....

Experian Health has online training that we sign users up for. It’s vaporware. Users go through and...

I love the partnership for the most part. If I have any questions, I reach out, and I get an email...

The support quality depends on the issue. Overall, the support is great. Because we have a contract...

I had issues where Coverage Discovery was up at one of our other hospitals. That hospital did a...

We've had a positive ROI on everything with Experian Health. The technology is solid, and there’s...

I would tell others about Experian Health’s ability to integrate with Epic. We have seen positive results....

Experian Health could improve their timeliness with support responsiveness.

Experian Health has lots of products to offer to increase revenue.

There is no doubt that Experian Health has gotten so large that there are so many different people...

The Coverage Discovery product works great. It runs in the background and alerts staff when an...

Coverage Discovery has not really changed since I started using it, and it would be great if it were...

In terms of the training program for Coverage Discovery, we largely just learn as we go. But we have...

During our regular calls, Experian Health reviews the data and shows us how we are performing when...

Experian Health is invested in what we are doing. They obviously want good outcomes for us, and they...

Everyone has been trained on Coverage Discovery. It is just easy to use. I don't think they have any...

With Coverage Discovery, we want it to be 100%, but it is never 100%. If we think about what...

We have some unknown patients or patients who aren’t able to provide their information, but Coverage...

Experian Health does have training modules that we can watch from a self-service perspective. The...

We had a conversation with Experian Health about charges, and they were very good about helping us...

The folks at Experian Health who handle Coverage Discovery tickets are not terribly responsive or...

With Coverage Discovery, we like that we can find coverage. The fact that it alerts us whether...

I would tell someone looking into Coverage Discovery that, as long as they understand what the...

Certain actions in other tools trigger Coverage Discovery, even when we are not intentionally...

eCare NEXT ties to the Coverage Discovery actions, and some of those actions run automatically in...

Coverage Discovery is a solid offering. It is very economically priced for an organization. We make...

The biggest benefit of Coverage Discovery is when we are dealing with patients who are listed as...

We partnered with Experian Health when we went live on our EHR. Experian Health is truly among the...

Coverage Discovery sends out a query to determine whether a patient has insurance, even when...

Experian Health is a good partner, and we are not looking to change vendors. We have partnered with...

Coverage Discovery pays for itself many times over. We got a great price for the solution. Our...

During the COVID-19 pandemic, Experian Health helped us collect insurance information for people who...

We have a dedicated provider representative from Experian Health that we work with. We meet with...

I would for sure buy Coverage Discovery again because of the results that we get. When our...

Most of our training for Coverage Discovery is done internally on our side, but the information we...

Some of the support at Experian Health has gone down just a tad recently because they have had some...

Coverage Discovery is very easy to set up. Experian Health gives us all the data that we need to get...

Our salesperson from Experian Health is very open with us; we have been working with them for so...

Coverage Discovery works as intended. There are opportunities for a more streamlined workflow. Right...

Experian Health has a financial-clearance product that we plan to implement to help us with...

Experian Health could improve how they handle multiple product implementations. When an organization...

Experian Health is fairly easy to work with. Our sales representative is extremely quick to respond;...

Overall, the data we receive from Experian Health and the regular meetings we have with them are...

We used to rely on a batch job that searched for coverage only at certain times during the day. With...

We have struggled with some of the implementation of Coverage Discovery because we have had...

Coverage Discovery scrubs all of my self-pay patients, and it sends us back any insurance that it...

Experian Health is always there for us when we need them. I like that I have an Experian Health...

Experian Health has a new product that we are very interested in. We learned a lot about it at the...

Experian Health is easy to talk to when things happen. For instance, if we acquire another...

We are in the process of transitioning over to another solution because we have new bosses who...

There isn't a whole lot we do with Coverage Discovery. We don't necessarily have an end user; we...

Experian Health has been able to keep all their promises. In fact, with Coverage Discovery, we have...

Experian Health’s initial training was fine. But we don't get a lot of updates regarding ongoing...

Anytime we want something new or need a change, Experian Health is great at making those updates for...

Experian Health is amazing. Our account managers and our whole team are great. We have regular...

Experian Health is very transparent about their charges. Additional costs are clearly communicated,...

I love how seamlessly Coverage Discovery integrates with Epic's systems. Once coverage is found, we...

I haven't had any issues with Experian Health keeping their promises. Experian Health works very...

Experian Health does avoid charging for every little thing. We are in a transaction-based contract,...

Coverage Discovery is in the background, but people can manually push things off, and that is pretty...

I would buy Coverage Discovery again. It is really good at what the vendor said it would do. We run...

What is challenging with Coverage Discovery is that the new technology Experian Health is rolling...

With Coverage Discovery, there is always some stuff that comes up. Experian Health is really good...

We are extremely integrated into our system, so staff members very rarely have to leave our EHR to...

Coverage Discovery is great for looking for other payers. The solution goes to a database that we...

Implementation was rough for our facility, but it was easier for ambulatory. Experian Health did...

I don't know what Coverage Discovery costs, but the cost per transaction is just ridiculous....

I like Coverage Discovery’s integration and ease of batching. The system is okay. There are no...

Experian Health avoids charging for every little thing. I can remember cases where they really...

We moved the coverage insurance discovery module into production a few months ago. We are pleased...

We changed our pricing structure to Coverage Discovery with our most recent upgrade to help...

I regularly ask Experian Health whether their product is going to go down because they do upgrades...

Experian Health has asked for feedback on new tools that they are developing, but we would like them...

Experian Health could see opportunities based on the performance of the products in our system. We...

Experian Health's customer support is getting better, but it is not great. Experian Health could be...

We thought that Experian Health's timeline for implementations was unrealistic, but they promised us...

Experian Health didn't have training material for Coverage Discovery. That created some...

Experian Health has a lot of great people who are fun to engage with and work with. Experian Health...

Experian Health wasn't our first choice, so we are doing the best we can with Coverage Discovery....

Coverage Discovery is a consistent product, and we have made it work. However, it is not working the...

Coverage Discovery fits the need that we have right now. There is a lot of stability that we get...

We basically have a subscription service with Experian Health, and we haven't seen the vendor charge...

I have seen some better functionalities from other vendors, and we get full support with what the...