Coverage Discovery Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Operations
Experian Health makes us aware of upgrades. They will tell us where the upgrades are going to be and...
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Loyalty
I am highly satisfied with Coverage Discovery. I hope that in a year from now, my satisfaction will...
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Loyalty
My likelihood to recommend Experian Health's system rates at the top of the scale. I don't mind...
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Product
I love that Coverage Discovery is integrated into our Epic solution. That creates a seamless process...
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Loyalty
In general, Coverage Discovery is wonderful. It does what the vendor says it is going to do, but a...
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Relationship
I have a great relationship with Experian Health. Their leaders come to see me quite a bit. The...
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Relationship
We have a monthly meeting with Experian Health, so whenever we have issues, we can always bring them...
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Operations
I was not trained by Experian Health on Coverage Discovery. I was trained by my predecessor and my...
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Relationship, Product
It is interesting that Coverage Discovery is sometimes in real time and sometimes delayed by a month...
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Product
When I go through Coverage Discovery, everything is done manually based on the location and updating...
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Value
Because we are able to bill insurance, I would definitely say we are receiving our money’s worth...
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Product, Value
In the ER, a lot of patients come in and say that they know they have insurance but that they don't...
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Loyalty
We contract with Experian Health for more than Coverage Discovery; we have several other products...
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Product, Value
Coverage Discovery can just absolutely blow apart any goal about outcomes we might have had. It is...
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Loyalty
We were apprehensive and still really are about letting Coverage Discovery be a work queue where any...
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Product
I always refer to the Coverage Discovery product as magic. It goes out there and finds payers. It is...
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Relationship
I can reach out directly to the Experian Health executives. I have their cell phone numbers, and...
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Relationship, Operations
Coverage Discovery is so simple; we don't really need any training. If we have a question, we voice...
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Product
We have worked through some nuances and frustrations in Coverage Discovery with Experian Health, and...
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Product
Coverage Discovery is embedded within our EHR’s registration workflows, but we don't have to have a...
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Relationship, Operations
When Experian Health makes any changes or does any upgrades to the system, the impact is so minimal...
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Operations
For our initial training, the vendor came on-site. I would rate that training as being between the...
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Relationship
I think that the vendor should look at more functionalities. They might be doing that. I don't know....
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Product
I would give Coverage Discovery's overall quality a rating just under the top of the scale. The only...
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Operations, Product
Experian Health's upgrades are quality upgrades when they do them, but there haven't been any...
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Product
I would give the system's ease of use a top rating. We build the system right in the registration...
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Relationship
I would recommend Experian Health. They keep their promises. When I ask them for things, I am always...
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Culture, Value
Coverage Discovery is a little expensive. Whether Experian Health avoids charging for every little...
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Loyalty, Product
There is no updated documentation. When Experian Health does weekly system maintenance, we do not...
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Loyalty
We are considering staying with Experian Health because they are offering us a flat fee, so the...
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Loyalty
I'm not happy with Experian Health. We have had some lingering issues for months. We don’t get...
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Relationship
Part of our problem with Experian Health lies with our organization for not holding Experian Health...
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Operations
Training with Experian Health is mostly just to explain what the actual data is in the files that we...
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Relationship
When we open tickets with Experian Health, they are assigned a lot more quickly now, and that is...
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Loyalty
Coverage Discovery is not able to get everything we want, and there are other systems that use...
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Product
The interface between Coverage Discovery and Epic's system is relatively easy. It is mostly just...
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Loyalty, Value
We are exploring Experian Health’s new product called Patient Access Curator, but we are just trying...
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Culture, Relationship
Experian Health is pretty responsible. We have a very good relationship with our sales executive....
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Product, Value
Coverage Discovery works very well and is very easy. We don't have connections to everybody through...
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Product
Coverage Discovery can be worked from the front end, but I also have analysts on the back end who...
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Operations
The implementations for the solution have gone well. The vendor has good project management, and it...
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Product
I would encourage folks to review what else is in the market. I wouldn't discourage them from using...
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Product
I know Experian Health's new technology is there. I know that Experian Health has a productive AI...
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Culture
Coverage Discovery is really a set-it-and-forget-it system. We have had some conversations with the...
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Product, Value
With Coverage Discovery, we are running self-paid patients that haven't provided us with insurance...
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Loyalty
Coverage Discovery is primarily manual. It has more of a file-transfer process. We submit a file,...
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Loyalty
Coverage Discovery's workflow is pretty much unchanged. I think Experian Health has done some things...
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Loyalty
There is a very low lift for Coverage Discovery. It is very easy to get the system live. Experian...
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Culture
The way Experian Health bills has been confusing to me. I know it is done by volume, and I get that...
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Relationship
We like our operational people from Experian Health. They were very helpful with answering...
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Product
Coverage Discovery pretty much does what Experian Health says. There is a lot of added functionality...
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Culture, Value
Experian Health is better than they used to be when it comes to avoiding charging for every little...
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Culture
Sometimes I understand the information that Experian Health provides in a certain way, but then I...
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Loyalty, Product
We like the purpose this solution serves for providing insurance coverage and address verification....
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Relationship
I haven't really had any issues with Experian Health, aside from the typical pushy salesperson, but...
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Relationship, Value
Experian Health helped me remove products that weren't necessary to make things budget neutral.
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Operations
Implementations are frustrating, and Experian Health could help me stay on track because I am a...
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Product, Value
Coverage Discovery is pretty doggone good. I recovered my investment soon after implementing it, so...
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Product
Coverage Discovery is a cutting-edge system. Experian Health is at the top of their game, and they...
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Relationship, Value
If I were talking to someone at an organization of a similar size to mine, I would tell them to work...
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Product
Coverage Discovery takes the patient's social security number and goes out to look for insurance....
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Relationship
Experian Health is fairly engaged. They definitely could be a little pushier, but they have supplied...
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Relationship, Operations, Product
We went live on Coverage Discovery several years ago, and since then, there have been some...
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Culture
I don't think Experian Health is too nitpicky on charges. They are transaction based. They have...
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Loyalty, Relationship, Product
I really like the product and the way it allows us to interface with other payers. Experian Health...
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Relationship
I like our communication with Experian Health. Our communication with them has been phenomenal. We...
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Relationship, Value
We shouldn't have to pay as an organization for multiple Coverage Discovery tools on the front end...
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Loyalty, Product
Our staff will actually go outside of Coverage Discovery to payer portals to assess whether the...
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Relationship, Product
Coverage Discovery is not a great tool. On the front end, it is inconsistent at best in regards to...
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Loyalty
I was looking for something to use on the front end to find secondary insurances or insurances that...
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Relationship, Operations
We haven't had any training from Experian Health, and Coverage Discovery was implemented years ago....
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Product
Coverage Discovery has two sides to it. It has a front-end side and a back-end side. I definitely...
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Product, Value
Coverage Discovery has good integration points with our EMR, so the solution complements nicely, and...
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Culture, Value
Every time we talk with Experian Health, everything has a price point to it. So, because they have...
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Culture, Operations
In the beginning with Experian Health, we had to work through some stuff when we set Coverage...
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Relationship
With Experian Health, I have a dedicated consultant. We meet with that person routinely, and we get...
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Product, Value
We run all our self-pay A/R through Coverage Discovery. What that does is it goes out and uses all...
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Product
The vendor delivers new technology. We don't always get the technology, but the vendor does offer us...
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Product
We continue to push Experian Health from a reporting standpoint because we have made some...
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Relationship
My Experian Health representative has just always been very available. If I have a question about...
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Loyalty, Product
We have our process scripting that will go out and run things again. But with Coverage Discovery, we...
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Product
On the facility side, Coverage Discovery is doing very well. I primarily use the claim search when I...
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Relationship
I would tell others looking at Coverage Discovery to just make sure that their team understands it...
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Relationship
Not every health plan is an Experian Health payer, so if a patient has a plan with an insurance...
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Culture, Product
Experian Health charges based on each transaction, so if we find the coverage, we update our system...
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Product
There is not a lot to enhance in Coverage Discovery. Experian Health offers something where they can...
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Product
Coverage Discovery has been very easy to utilize. We send Experian Health a file of all our self-pay...
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Relationship
We haven't had any issues with Coverage Discovery. I have had to ask why certain things were not hit...
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Culture, Relationship
I’m not aware of any newer technology from Experian Health other than some new bells and whistles...
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Value
We have had a lot of people over the years come to us and say that they can find us money. A lot of...
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Relationship
We have had the same account manager since we have been with Experian Health. They are almost like...
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Relationship
Experian Health is very open to us challenging their code edits. They don’t just tell us the system...
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Culture, Relationship
I can’t think of a time when Experian Health said that they would do something for us that then fell...
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Loyalty, Relationship
I have yet to see anything that has come close to Coverage Discovery, and we are so happy. I don’t...
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Relationship, Operations
Experian Health is always open to training if we request it. And they work on their promises. It is...
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Product
There are always functions that we would like to add, like an insurance verification piece. I would...
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Product
Experian Health could do more end-to-end testing and increase the flexibility of the reporting tool.
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Culture, Relationship
Experian Health is always at the table with our organization; we have a great partnership. They are...
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Product, Value
Coverage Discovery is easy for our staff to use. The system works automatically in the background,...
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Relationship, Product
The reporting is very challenging right now, partly because we've enhanced the product outside of...
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Culture, Loyalty
There have been recent discussions about extending our contract with Experian Health. They do well...
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Value
Experian Health is transaction based and not contingency based. If we send something on a file for...
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Product
The product on its own for Coverage Discovery on the front end really was designed to only look for...
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