Coverage Discovery Commentary
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Subject Expert
Shawn Howell
Engagement Partner
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User Commentary
Culture, Relationship, Value
We are having some issues with Coverage Discovery not working appropriately, and I pay a secondary...
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Culture, Value
Coverage Discovery is subscription based, so there is a cap. If we go over that cap, then the charge...
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Product
With Coverage Discovery, we can either find coverage or we can't. The system is user friendly, and...
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Loyalty, Product
There is work to do with the Coverage Discovery tool. Unfortunately, with Coverage Discovery, it’s...
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Relationship
The partnership with Experian Health is strong. I genuinely believe that they have our best...
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Relationship
Experian Health has had some changeover in support, so we have had some delays over the last several...
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Loyalty
We are considering leaving Coverage Discovery because we are interested in Experian Health’s new...
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Product, Value
Coverage Discovery is working. It's giving us something we never had before. We didn't have a...
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Loyalty, Value
We have moved to Experian Health for eligibility because they are a bigger vendor in this space....
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Operations
Experian Health has online training that we sign users up for. It’s vaporware. Users go through and...
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Relationship
I love the partnership for the most part. If I have any questions, I reach out, and I get an email...
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Culture, Relationship
The support quality depends on the issue. Overall, the support is great. Because we have a contract...
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Product
I had issues where Coverage Discovery was up at one of our other hospitals. That hospital did a...
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Product, Value
We've had a positive ROI on everything with Experian Health. The technology is solid, and there’s...
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Product, Value
I would tell others about Experian Health’s ability to integrate with Epic. We have seen positive results....
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Relationship
Experian Health could improve their timeliness with support responsiveness.
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Value
Experian Health has lots of products to offer to increase revenue.
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Relationship
There is no doubt that Experian Health has gotten so large that there are so many different people...
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Product
The Coverage Discovery product works great. It runs in the background and alerts staff when an...
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Relationship, Product
Coverage Discovery has not really changed since I started using it, and it would be great if it were...
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Relationship, Operations
In terms of the training program for Coverage Discovery, we largely just learn as we go. But we have...
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Relationship
During our regular calls, Experian Health reviews the data and shows us how we are performing when...
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Relationship, Operations
Experian Health is invested in what we are doing. They obviously want good outcomes for us, and they...
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Operations
Everyone has been trained on Coverage Discovery. It is just easy to use. I don't think they have any...
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Product, Value
With Coverage Discovery, we want it to be 100%, but it is never 100%. If we think about what...
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Product, Value
We have some unknown patients or patients who aren’t able to provide their information, but Coverage...
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Relationship, Operations
Experian Health does have training modules that we can watch from a self-service perspective. The...
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Culture, Relationship
We had a conversation with Experian Health about charges, and they were very good about helping us...
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Relationship
The folks at Experian Health who handle Coverage Discovery tickets are not terribly responsive or...
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Product, Value
With Coverage Discovery, we like that we can find coverage. The fact that it alerts us whether...
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Culture, Loyalty
I would tell someone looking into Coverage Discovery that, as long as they understand what the...
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Value
Certain actions in other tools trigger Coverage Discovery, even when we are not intentionally...
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Culture
eCare NEXT ties to the Coverage Discovery actions, and some of those actions run automatically in...
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Value
Coverage Discovery is a solid offering. It is very economically priced for an organization. We make...
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Product, Value
The biggest benefit of Coverage Discovery is when we are dealing with patients who are listed as...
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Loyalty, Relationship, Operations, Value
We partnered with Experian Health when we went live on our EHR. Experian Health is truly among the...
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Product
Coverage Discovery sends out a query to determine whether a patient has insurance, even when...
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Loyalty, Relationship
Experian Health is a good partner, and we are not looking to change vendors. We have partnered with...
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Value
Coverage Discovery pays for itself many times over. We got a great price for the solution. Our...
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Product, Value
During the COVID-19 pandemic, Experian Health helped us collect insurance information for people who...
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Relationship
We have a dedicated provider representative from Experian Health that we work with. We meet with...
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Loyalty, Value
I would for sure buy Coverage Discovery again because of the results that we get. When our...
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Operations
Most of our training for Coverage Discovery is done internally on our side, but the information we...
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Relationship
Some of the support at Experian Health has gone down just a tad recently because they have had some...
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Relationship, Operations
Coverage Discovery is very easy to set up. Experian Health gives us all the data that we need to get...
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Culture, Relationship
Our salesperson from Experian Health is very open with us; we have been working with them for so...
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Product
Coverage Discovery works as intended. There are opportunities for a more streamlined workflow. Right...
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Loyalty
Experian Health has a financial-clearance product that we plan to implement to help us with...
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Operations
Experian Health could improve how they handle multiple product implementations. When an organization...
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Culture
Experian Health is fairly easy to work with. Our sales representative is extremely quick to respond;...
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Relationship
Overall, the data we receive from Experian Health and the regular meetings we have with them are...
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Loyalty, Value
We used to rely on a batch job that searched for coverage only at certain times during the day. With...
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Operations
We have struggled with some of the implementation of Coverage Discovery because we have had...
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Product
Coverage Discovery scrubs all of my self-pay patients, and it sends us back any insurance that it...
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Relationship
Experian Health is always there for us when we need them. I like that I have an Experian Health...
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Loyalty
Experian Health has a new product that we are very interested in. We learned a lot about it at the...
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Relationship
Experian Health is easy to talk to when things happen. For instance, if we acquire another...
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Loyalty, Value
We are in the process of transitioning over to another solution because we have new bosses who...
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Relationship
There isn't a whole lot we do with Coverage Discovery. We don't necessarily have an end user; we...
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Culture, Relationship, Value
Experian Health has been able to keep all their promises. In fact, with Coverage Discovery, we have...
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Operations
Experian Health’s initial training was fine. But we don't get a lot of updates regarding ongoing...
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Relationship
Anytime we want something new or need a change, Experian Health is great at making those updates for...
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Relationship
Experian Health is amazing. Our account managers and our whole team are great. We have regular...
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Culture, Value
Experian Health is very transparent about their charges. Additional costs are clearly communicated,...
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Product
I love how seamlessly Coverage Discovery integrates with Epic's systems. Once coverage is found, we...
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Relationship
I haven't had any issues with Experian Health keeping their promises. Experian Health works very...
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Culture
Experian Health does avoid charging for every little thing. We are in a transaction-based contract,...
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Operations
Coverage Discovery is in the background, but people can manually push things off, and that is pretty...
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Product, Value
I would buy Coverage Discovery again. It is really good at what the vendor said it would do. We run...
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Loyalty
What is challenging with Coverage Discovery is that the new technology Experian Health is rolling...
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Relationship
With Coverage Discovery, there is always some stuff that comes up. Experian Health is really good...
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Product, Value
We are extremely integrated into our system, so staff members very rarely have to leave our EHR to...
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Product
Coverage Discovery is great for looking for other payers. The solution goes to a database that we...
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Operations
Implementation was rough for our facility, but it was easier for ambulatory. Experian Health did...
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Value
I don't know what Coverage Discovery costs, but the cost per transaction is just ridiculous....
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Product
I like Coverage Discovery’s integration and ease of batching. The system is okay. There are no...
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Culture, Value
Experian Health avoids charging for every little thing. I can remember cases where they really...
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Product
We moved the coverage insurance discovery module into production a few months ago. We are pleased...
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Culture, Value
We changed our pricing structure to Coverage Discovery with our most recent upgrade to help...
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Relationship, Operations
I regularly ask Experian Health whether their product is going to go down because they do upgrades...
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Relationship
Experian Health has asked for feedback on new tools that they are developing, but we would like them...
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Relationship
Experian Health could see opportunities based on the performance of the products in our system. We...
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Relationship
Experian Health's customer support is getting better, but it is not great. Experian Health could be...
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Operations
We thought that Experian Health's timeline for implementations was unrealistic, but they promised us...
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Operations
Experian Health didn't have training material for Coverage Discovery. That created some...
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Relationship
Experian Health has a lot of great people who are fun to engage with and work with. Experian Health...
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Loyalty
Experian Health wasn't our first choice, so we are doing the best we can with Coverage Discovery....
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Culture, Value
Coverage Discovery is a consistent product, and we have made it work. However, it is not working the...
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Loyalty
Coverage Discovery fits the need that we have right now. There is a lot of stability that we get...
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Culture, Relationship
We basically have a subscription service with Experian Health, and we haven't seen the vendor charge...
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Relationship
I have seen some better functionalities from other vendors, and we get full support with what the...
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Product
The real-time eligibility system is a wonderful automated solution. It is very fast, and it finds...
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Relationship
I'm really pleased with our account manager. They have great customer service and responsiveness....
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Value
I think the system is expensive. There is a big ticket price, especially the per-pull ticket price....
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Relationship
We haven't had much contact with Experian Health at a higher or executive level. I could call...
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Operations
Experian Health's implementation was pretty good. There isn't a whole lot of ongoing training for...
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Product
There are overages with Experian Health. Their thresholds were a little low based on our facility...
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Commentary Summary
Comment Type Breakout