Coverage Discovery Commentary
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Dustin Cragun
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KLAS SRU Manager - Dustin Cragun
 
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User Commentary

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VP/Other Executive

Product

Experian Health could do more end-to-end testing and increase the flexibility of the reporting tool.

May 2024
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VP/Other Executive

Culture, Relationship

Experian Health is always at the table with our organization; we have a great partnership. They are...

May 2024
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VP/Other Executive

Product, Value

Coverage Discovery is easy for our staff to use. The system works automatically in the background,...

May 2024
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VP/Other Executive

Relationship, Product

The reporting is very challenging right now, partly because we've enhanced the product outside of...

May 2024
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Director

Culture, Loyalty

There have been recent discussions about extending our contract with Experian Health. They do well...

May 2024
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Director

Value

Experian Health is transaction based and not contingency based. If we send something on a file for...

May 2024
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VP/Other Executive

Product

The product on its own for Coverage Discovery on the front end really was designed to only look for...

May 2024
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Director

Product, Value

One of the system's biggest strengths is that it gets information to people at the right time. We...

Apr 2024
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Director

Loyalty, Product

Coverage Discovery's confidence level is pretty strict. I would like to see the vendor consider...

Apr 2024
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Director

Operations

Experian Health could improve the system's build and model. We have had Experian Health do a...

Apr 2024
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Manager

Product, Value

With Coverage Discovery, we use the reuse-rules function, which means if eligibility was run 30 days...

Apr 2024
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Manager

Product

The product doesn't meet all of our needs because we are not doing the authorizations, and that...

Apr 2024
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Manager

Relationship

If something is going on with the cases that I have open that Experian Health does not understand,...

Apr 2024
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Manager

Loyalty, Product

We are using another product apart from Experian Health’s. The eligibility is run out through...

Apr 2024
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Manager

Relationship, Operations

Experian Health does weekly updates. They send out an email, but they don't tell us what they are...

Apr 2024
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Manager

Relationship, Product, Value

Integration has now become a big part of the organization for working alerts and anything before...

Apr 2024
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Manager

Operations

Experian Health doesn’t really do any training. They did make a new learning module for end users....

Apr 2024
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Manager

Relationship

Experian Health has very good customer support. Putting in a ticket is very easy. That takes 60...

Mar 2024
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Director

Relationship, Operations

Experian Health could do a better job of communicating about their upgrades because we have found...

Mar 2024
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Director

Product

The reporting in Coverage Discovery is integrated nicely, but there could be some more tweaking for...

Mar 2024
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Director

Relationship, Product, Value

With Coverage Discovery, I have found no issues in terms of service and productivity, but the vendor...

Feb 2024
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Director

Operations

The implementation of Coverage Discovery was fantastic. Experian Health is the best in class. They...

Feb 2024
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Director

Value

Using Coverage Discovery, we have identified hundreds of thousands of dollars in revenue from...

Feb 2024
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Director

Product, Value

Anytime we run a busy emergency room where people don't always provide their insurance, Coverage...

Feb 2024
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Director

Value

Coverage Discovery has given us the ability to do our own scrubbing so that we can reduce the number...

Jan 2024
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Director

Product

Sometimes the demographics for quality in Coverage Discovery are a little tighter than I would like...

Jan 2024
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Director

Product, Value

Coverage Discovery is very beneficial for us. We still have a high volume of patients who appear to...

Jan 2024
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Director

Loyalty, Product, Value

We are using Coverage Discovery so heavily that we would like to expand our use of the product...

Jan 2024
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Director

Operations

The implementations are pretty seamless. The vendor sends us information to let us know when an...

Jan 2024
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Director

Product

Coverage Discovery is very simple. I don't have any complaints from my team. They think the system...

Jan 2024
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Director

Loyalty, Product

We are having some issues now with some lag times in the product. Overall, the product is great, and...

Jan 2024
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Director

Relationship

Our representatives with Experian Health are really nice. One of our representatives is always...

Jan 2024
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Director

Relationship

With the batch stuff, the vendor sends us communications saying things are down or running slow....

Jan 2024
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Director

Relationship

We are running into some issues with our transaction return rate. Experian Health was seriously...

Jan 2024
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Director

Culture

Experian Health worked really closely with us on our pricing approach, and that was really nice. The...

Jan 2024
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Director

Product

Coverage Discovery itself is okay, but Experian Health has not yet given us anything really new...

Jan 2024
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Director

Product, Value

Coverage Discovery really has helped identify things and has helped our financial advocate team and...

Jan 2024
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Director

Culture, Product

One of the things that we have struggled with is the integration between Experian Health's products...

Jan 2024
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Director

Culture, Relationship

I think Experian Health keeps their promises to the best of their abilities, but they can't always...

Jan 2024
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Director

Relationship, Value

Experian Health has been very helpful in the way of avoiding charging for every little thing....

Jan 2024
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Director

Relationship, Product

There are some glitchy things with Coverage Discovery. We have to request Coverage Discovery on...

Jan 2024
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Director

Product

Coverage Discovery is a pretty good tool. It is really simple and easy to use. The information just...

Jan 2024
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Director

Value

Coverage Discovery has a charge per click. For that reason, we have limited its use to specific...

Jan 2024
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Director

Relationship

Our experience with Experian Health's customer support has been very poor. We have to have multiple...

Jan 2024
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Director

Culture

We pay Experian Health a per-click fee at regular intervals, and everything else is bundled into a...

Jan 2024
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Analyst/Coordinator

Value

Compared to some other companies that provide the same service, Experian Health is the most...

Jan 2024
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Analyst/Coordinator

Loyalty, Product

One thing that has been bothering me for years about the product is the eligibility in general. I...

Jan 2024
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Analyst/Coordinator

Relationship

The vendor's support team is always on top of things, and we meet regularly with our representative...

Jan 2024
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Analyst/Coordinator

Operations

The good news is that a lot of the Coverage Discovery stuff works on the back end. There is not a...

Jan 2024
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Analyst/Coordinator

Loyalty

We haven't had another solution cheaper or better. We are always looking to save pennies, but at...

Jan 2024
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Analyst/Coordinator

Relationship

Anytime I have issues, Experian Health is very responsive, and they come to the table with us. They...

Jan 2024
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Analyst/Coordinator

Operations

I have had zero issues with the vendor's responsiveness or their ability to help with...

Jan 2024
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Analyst/Coordinator

Loyalty, Product

There really isn't any new technology from the vendor. The product has been working the way it has...

Jan 2024
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Analyst/Coordinator

Value

The product is a bit pricey. I don’t know whether the juice is worth the squeeze, but it is the only...

Jan 2024
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VP/Other Executive

Culture

We were told that Coverage Discovery would find coverage for all of the payers that Experian Health...

Dec 2023
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VP/Other Executive

Product

We maximize our ability to use Coverage Discovery. We can manually push the system inside of our EHR...

Dec 2023
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VP/Other Executive

Relationship

Experian Health’s executives are involved because we have so many concerns. Our issues are not...

Dec 2023
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VP/Other Executive

Relationship

Coverage Discovery is not very reliable, and Experian Health doesn’t do a lot to proactively remove...

Dec 2023
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VP/Other Executive

Relationship, Product

I'm not notified when there are new payers at the vendor’s disposal for finding coverage or when our...

Dec 2023
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Director

Product, Value

Coverage Discovery isn't a foolproof system. The system allows us to see some coverage things, but...

Nov 2023
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Director

Relationship, Operations

We have recurring meetings with our vendor representatives from Experian Health. Sometimes the...

Nov 2023
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Director

Operations

Experian Health's implementations seem to drag on forever. We can get help from the vendor, but we...

Nov 2023
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Director

Product

There are not a lot of things we don’t like about Experian Coverage Discovery. What we really like...

Oct 2023
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Director

Relationship

Experian Coverage Discovery is ever improving, so it just gets better and better. The voice of the...

Oct 2023
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Director

Relationship

If there is a challenge going on with Experian Coverage Discovery, we know that when we come in. We...

Oct 2023
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Director

Relationship

With Experian Coverage Discovery, we are often working with our client success person, their boss,...

Oct 2023
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Manager

Relationship

We meet with the vendor regularly, and our representative is very familiar with our workflows and...

Oct 2023
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Manager

Relationship

If I were to go to a different organization and have an opportunity to select a program, I would...

Oct 2023
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Manager

Product, Value

The product's quality is good. The system has helped us determine coverage and make sure that we...

Oct 2023
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Manager

Relationship, Product

The vendor could improve by giving us the ability to operate with more insurances. I know that the...

Oct 2023
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VP/Other Executive

Relationship

No vendor keeps all promises. I think Experian Health delivers on their promises; it is just that...

Sep 2023
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VP/Other Executive

Relationship, Value

I don't love Experian Health’s support. I want to see the turnaround time improved. Also, Experian...

Sep 2023
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VP/Other Executive

Operations, Product

I don't think Experian Health has great documentation. I don't think we are left with great...

Sep 2023
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VP/Other Executive

Relationship

Experian Health is good. And Experian Health’s executives are definitely engaged.

Sep 2023
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Manager

Loyalty, Relationship

Our client account manager is awesome, and I have been impressed with them. I wanted to have regular...

Sep 2023
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Director

Value

Experian Health’s data is wrong, and their prices are significantly higher than the other prices in...

Sep 2023
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Director

Product

Experian Coverage Discovery’s real-time eligibility works fine. The system is easy to use, and that...

Sep 2023
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VP/Other Executive

Loyalty, Operations

The product is in our long-term plans because it is ingrained in our EMR, and it would be very hard...

Sep 2023
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VP/Other Executive

Culture

We have to select which payers we want to find. The more payers we select, the greater the cost. If...

Sep 2023
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VP/Other Executive

Relationship

I like Experian Health. They have been very helpful with everything. When I need support, I go to a...

Sep 2023
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VP/Other Executive

Relationship

We get emails from the vendor, but sometimes the system goes down, and we find out about it...

Sep 2023
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VP/Other Executive

Value

We get charged by Experian Health every time we use the tool to find coverage. We can accidentally...

Sep 2023
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Director

Relationship

We have experienced delays in timelines and trouble meeting deadlines for enhancements and...

Aug 2023
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Director

Product

There is an opportunity for more automation in how results are sent back to us and how end users...

Aug 2023
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VP/Other Executive

Product

Experian Coverage Discovery works as promoted, but there is room for improvement. When we have...

Aug 2023
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VP/Other Executive

Relationship

The issues we have would cause me to warn anybody about the vendor. They get overwhelmed by the...

Aug 2023
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VP/Other Executive

Culture, Value

With Experian Coverage Discovery, we are charged on a per-click basis. We don't get charged for...

Aug 2023
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VP/Other Executive

Product

We have had some issues with Experian Coverage Discovery over time in terms of product availability,...

Aug 2023
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VP/Other Executive

Operations, Product, Value

I don't have any problems with Experian Coverage Discovery. It doesn't go down, so it works all the...

Aug 2023
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VP/Other Executive

Relationship

For Experian Coverage Discovery, we are extremely satisfied with the support team. We have meetings...

Aug 2023
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VP/Other Executive

Product

We want to use the tool a little differently than it was originally designed, and Experian Health...

Aug 2023
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VP/Other Executive

Loyalty, Product

We can't get the reporting segregation that we need because of the way the tool is designed. The...

Aug 2023
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VP/Other Executive

Product

Experian Coverage Discovery is now actually integrated with our EMR through a real-time interface....

Aug 2023
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VP/Other Executive

Loyalty, Relationship

Experian Health has been a good partner. I don't see us ripping Experian Coverage Discovery out. It...

Aug 2023
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VP/Other Executive

Relationship

Experian Health is a good company, and they have been around forever. Experian Health's solutions...

Aug 2023
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VP/Other Executive

Relationship, Product

I can't recall that we have ever had major issues with Experian Coverage Discovery, and if there...

Aug 2023
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VP/Other Executive

Operations, Product

Experian Coverage Discovery is just the in-between system. We fire a request, and the vendor...

Aug 2023
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Director

Operations

Experian Health was a little more straightforward and less complicated with their implementation and...

Aug 2023
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Director

Culture

With Experian Health, who we contract for and what we get are pretty transparent. There have not...

Aug 2023
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Director

Product

The system is integrated with our EMR, so we just hit a button. Things couldn't be any simpler.

Aug 2023
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Director

Relationship, Product

The system is more like a real-time eligibility piece on the front end, although we use it on the...

Aug 2023
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Director

Loyalty

We are kind of excited about the new product that the vendor is rolling out for predictive denials,...

Aug 2023
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VP/Other Executive

Relationship

At times, we receive certain errors in Experian Coverage Discovery that should not be there. We have...

Jul 2023
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VP/Other Executive

Value

There is definitely a benefit of Experian Coverage Discovery. It is a quality assurance solution for...

Jul 2023
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VP/Other Executive

Relationship

From the start, Experian Health has worked with us collaboratively to get us to where we are today....

Jul 2023
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VP/Other Executive

Culture

We are on a tiered basis with Experian Health. And when Experian Health had the opportunity to tell...

Jul 2023
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VP/Other Executive

Product

My rating for Experian Health delivering new technology that meets our needs may change once I see...

Jul 2023
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