Coverage Discovery Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Loyalty
Experian Health has a financial-clearance product that we plan to implement to help us with...
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Operations
Experian Health could improve how they handle multiple product implementations. When an organization...
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Culture
Experian Health is fairly easy to work with. Our sales representative is extremely quick to respond;...
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Relationship
Overall, the data we receive from Experian Health and the regular meetings we have with them are...
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Loyalty, Value
We used to rely on a batch job that searched for coverage only at certain times during the day. With...
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Operations
We have struggled with some of the implementation of Coverage Discovery because we have had...
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Product
Coverage Discovery scrubs all of my self-pay patients, and it sends us back any insurance that it...
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Relationship
Experian Health is always there for us when we need them. I like that I have an Experian Health...
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Loyalty
Experian Health has a new product that we are very interested in. We learned a lot about it at the...
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Relationship
Experian Health is easy to talk to when things happen. For instance, if we acquire another...
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Loyalty, Value
We are in the process of transitioning over to another solution because we have new bosses who...
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Relationship
There isn't a whole lot we do with Coverage Discovery. We don't necessarily have an end user; we...
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Culture, Relationship, Value
Experian Health has been able to keep all their promises. In fact, with Coverage Discovery, we have...
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Operations
Experian Health’s initial training was fine. But we don't get a lot of updates regarding ongoing...
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Relationship
Anytime we want something new or need a change, Experian Health is great at making those updates for...
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Relationship
Experian Health is amazing. Our account managers and our whole team are great. We have regular...
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Culture, Value
Experian Health is very transparent about their charges. Additional costs are clearly communicated,...
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Product
I love how seamlessly Coverage Discovery integrates with Epic's systems. Once coverage is found, we...
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Relationship
I haven't had any issues with Experian Health keeping their promises. Experian Health works very...
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Culture
Experian Health does avoid charging for every little thing. We are in a transaction-based contract,...
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Operations
Coverage Discovery is in the background, but people can manually push things off, and that is pretty...
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Product, Value
I would buy Coverage Discovery again. It is really good at what the vendor said it would do. We run...
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Loyalty
What is challenging with Coverage Discovery is that the new technology Experian Health is rolling...
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Relationship
With Coverage Discovery, there is always some stuff that comes up. Experian Health is really good...
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Product, Value
We are extremely integrated into our system, so staff members very rarely have to leave our EHR to...
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Product
Coverage Discovery is great for looking for other payers. The solution goes to a database that we...
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Operations
Implementation was rough for our facility, but it was easier for ambulatory. Experian Health did...
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Value
I don't know what Coverage Discovery costs, but the cost per transaction is just ridiculous....
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Product
I like Coverage Discovery’s integration and ease of batching. The system is okay. There are no...
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Culture, Value
Experian Health avoids charging for every little thing. I can remember cases where they really...
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Product
We moved the coverage insurance discovery module into production a few months ago. We are pleased...
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Culture, Value
We changed our pricing structure to Coverage Discovery with our most recent upgrade to help...
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Relationship, Operations
I regularly ask Experian Health whether their product is going to go down because they do upgrades...
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Relationship
Experian Health has asked for feedback on new tools that they are developing, but we would like them...
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Relationship
Experian Health could see opportunities based on the performance of the products in our system. We...
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Relationship
Experian Health's customer support is getting better, but it is not great. Experian Health could be...
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Operations
We thought that Experian Health's timeline for implementations was unrealistic, but they promised us...
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Operations
Experian Health didn't have training material for Coverage Discovery. That created some...
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Relationship
Experian Health has a lot of great people who are fun to engage with and work with. Experian Health...
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Loyalty
Experian Health wasn't our first choice, so we are doing the best we can with Coverage Discovery....
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Culture, Value
Coverage Discovery is a consistent product, and we have made it work. However, it is not working the...
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Loyalty
Coverage Discovery fits the need that we have right now. There is a lot of stability that we get...
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Culture, Relationship
We basically have a subscription service with Experian Health, and we haven't seen the vendor charge...
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Relationship
I have seen some better functionalities from other vendors, and we get full support with what the...
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Product
The real-time eligibility system is a wonderful automated solution. It is very fast, and it finds...
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Relationship
I'm really pleased with our account manager. They have great customer service and responsiveness....
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Value
I think the system is expensive. There is a big ticket price, especially the per-pull ticket price....
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Relationship
We haven't had much contact with Experian Health at a higher or executive level. I could call...
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Operations
Experian Health's implementation was pretty good. There isn't a whole lot of ongoing training for...
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Product
There are overages with Experian Health. Their thresholds were a little low based on our facility...
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Product
In an urgent care arena, the system is very helpful when it comes to giving people the ability to go...
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Product
I would like to see Coverage Discovery perform better as it relates to finding state Medicaid...
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Relationship, Operations
Coverage Discovery has been slow moving. We have had some difficult conversations with Experian...
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Loyalty, Relationship
I struggle with the vendor's support. That is the pattern. A lot of that comes down to the fact that...
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Operations
Experian Health makes us aware of upgrades. They will tell us where the upgrades are going to be and...
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Loyalty
I am highly satisfied with Coverage Discovery. I hope that in a year from now, my satisfaction will...
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Loyalty
My likelihood to recommend Experian Health's system rates at the top of the scale. I don't mind...
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Product
I love that Coverage Discovery is integrated into our Epic solution. That creates a seamless process...
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Loyalty
In general, Coverage Discovery is wonderful. It does what the vendor says it is going to do, but a...
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Relationship
I have a great relationship with Experian Health. Their leaders come to see me quite a bit. The...
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Relationship
We have a monthly meeting with Experian Health, so whenever we have issues, we can always bring them...
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Operations
I was not trained by Experian Health on Coverage Discovery. I was trained by my predecessor and my...
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Relationship, Product
It is interesting that Coverage Discovery is sometimes in real time and sometimes delayed by a month...
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Product
When I go through Coverage Discovery, everything is done manually based on the location and updating...
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Value
Because we are able to bill insurance, I would definitely say we are receiving our money’s worth...
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Product, Value
In the ER, a lot of patients come in and say that they know they have insurance but that they don't...
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Loyalty
We contract with Experian Health for more than Coverage Discovery; we have several other products...
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Product, Value
Coverage Discovery can just absolutely blow apart any goal about outcomes we might have had. It is...
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Loyalty
We were apprehensive and still really are about letting Coverage Discovery be a work queue where any...
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Product
I always refer to the Coverage Discovery product as magic. It goes out there and finds payers. It is...
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Relationship
I can reach out directly to the Experian Health executives. I have their cell phone numbers, and...
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Relationship, Operations
Coverage Discovery is so simple; we don't really need any training. If we have a question, we voice...
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Product
We have worked through some nuances and frustrations in Coverage Discovery with Experian Health, and...
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Product
Coverage Discovery is embedded within our EHR’s registration workflows, but we don't have to have a...
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Relationship, Operations
When Experian Health makes any changes or does any upgrades to the system, the impact is so minimal...
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Operations
For our initial training, the vendor came on-site. I would rate that training as being between the...
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Relationship
I think that the vendor should look at more functionalities. They might be doing that. I don't know....
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Product
I would give Coverage Discovery's overall quality a rating just under the top of the scale. The only...
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Operations, Product
Experian Health's upgrades are quality upgrades when they do them, but there haven't been any...
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Product
I would give the system's ease of use a top rating. We build the system right in the registration...
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Relationship
I would recommend Experian Health. They keep their promises. When I ask them for things, I am always...
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Culture, Value
Coverage Discovery is a little expensive. Whether Experian Health avoids charging for every little...
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Loyalty, Product
There is no updated documentation. When Experian Health does weekly system maintenance, we do not...
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Loyalty
We are considering staying with Experian Health because they are offering us a flat fee, so the...
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Loyalty
I'm not happy with Experian Health. We have had some lingering issues for months. We don’t get...
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Relationship
Part of our problem with Experian Health lies with our organization for not holding Experian Health...
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Operations
Training with Experian Health is mostly just to explain what the actual data is in the files that we...
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Relationship
When we open tickets with Experian Health, they are assigned a lot more quickly now, and that is...
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Loyalty
Coverage Discovery is not able to get everything we want, and there are other systems that use...
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Product
The interface between Coverage Discovery and Epic's system is relatively easy. It is mostly just...
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Loyalty, Value
We are exploring Experian Health’s new product called Patient Access Curator, but we are just trying...
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Culture, Relationship
Experian Health is pretty responsible. We have a very good relationship with our sales executive....
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Product, Value
Coverage Discovery works very well and is very easy. We don't have connections to everybody through...
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Product
Coverage Discovery can be worked from the front end, but I also have analysts on the back end who...
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Operations
The implementations for the solution have gone well. The vendor has good project management, and it...
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Product
I would encourage folks to review what else is in the market. I wouldn't discourage them from using...
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Product
I know Experian Health's new technology is there. I know that Experian Health has a productive AI...
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Culture
Coverage Discovery is really a set-it-and-forget-it system. We have had some conversations with the...
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Product, Value
With Coverage Discovery, we are running self-paid patients that haven't provided us with insurance...
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Loyalty
Coverage Discovery is primarily manual. It has more of a file-transfer process. We submit a file,...
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Loyalty
Coverage Discovery's workflow is pretty much unchanged. I think Experian Health has done some things...
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Loyalty
There is a very low lift for Coverage Discovery. It is very easy to get the system live. Experian...
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Culture
The way Experian Health bills has been confusing to me. I know it is done by volume, and I get that...
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Relationship
We like our operational people from Experian Health. They were very helpful with answering...
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Product
Coverage Discovery pretty much does what Experian Health says. There is a lot of added functionality...
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Culture, Value
Experian Health is better than they used to be when it comes to avoiding charging for every little...
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Culture
Sometimes I understand the information that Experian Health provides in a certain way, but then I...
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Loyalty, Product
We like the purpose this solution serves for providing insurance coverage and address verification....
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Relationship
I haven't really had any issues with Experian Health, aside from the typical pushy salesperson, but...
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Relationship, Value
Experian Health helped me remove products that weren't necessary to make things budget neutral.
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Operations
Implementations are frustrating, and Experian Health could help me stay on track because I am a...
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Product, Value
Coverage Discovery is pretty doggone good. I recovered my investment soon after implementing it, so...
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Product
Coverage Discovery is a cutting-edge system. Experian Health is at the top of their game, and they...
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Relationship, Value
If I were talking to someone at an organization of a similar size to mine, I would tell them to work...
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Product
Coverage Discovery takes the patient's social security number and goes out to look for insurance....
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Relationship
Experian Health is fairly engaged. They definitely could be a little pushier, but they have supplied...
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Relationship, Operations, Product
We went live on Coverage Discovery several years ago, and since then, there have been some...
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Culture
I don't think Experian Health is too nitpicky on charges. They are transaction based. They have...
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Loyalty, Relationship, Product
I really like the product and the way it allows us to interface with other payers. Experian Health...
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Relationship
I like our communication with Experian Health. Our communication with them has been phenomenal. We...
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Relationship, Value
We shouldn't have to pay as an organization for multiple Coverage Discovery tools on the front end...
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Loyalty, Product
Our staff will actually go outside of Coverage Discovery to payer portals to assess whether the...
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Relationship, Product
Coverage Discovery is not a great tool. On the front end, it is inconsistent at best in regards to...
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Loyalty
I was looking for something to use on the front end to find secondary insurances or insurances that...
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Relationship, Operations
We haven't had any training from Experian Health, and Coverage Discovery was implemented years ago....
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Product
Coverage Discovery has two sides to it. It has a front-end side and a back-end side. I definitely...
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Product, Value
Coverage Discovery has good integration points with our EMR, so the solution complements nicely, and...
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Culture, Value
Every time we talk with Experian Health, everything has a price point to it. So, because they have...
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