Coverage Discovery Commentary
Filtered view: All

Subject Expert
Dustin Cragun
Research Director
KLAS Research Director - Dustin Cragun
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Relationship, Product, Value

With Coverage Discovery, I have found no issues in terms of service and productivity, but the vendor...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The implementation of Coverage Discovery was fantastic. Experian Health is the best in class. They...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Using Coverage Discovery, we have identified hundreds of thousands of dollars in revenue from...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Anytime we run a busy emergency room where people don't always provide their insurance, Coverage...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Coverage Discovery has given us the ability to do our own scrubbing so that we can reduce the number...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Sometimes the demographics for quality in Coverage Discovery are a little tighter than I would like...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Coverage Discovery is very beneficial for us. We still have a high volume of patients who appear to...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product, Value

We are using Coverage Discovery so heavily that we would like to expand our use of the product...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The implementations are pretty seamless. The vendor sends us information to let us know when an...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Coverage Discovery is very simple. I don't have any complaints from my team. They think the system...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We are having some issues now with some lag times in the product. Overall, the product is great, and...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our representatives with Experian Health are really nice. One of our representatives is always...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

With the batch stuff, the vendor sends us communications saying things are down or running slow....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We are running into some issues with our transaction return rate. Experian Health was seriously...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

Experian Health worked really closely with us on our pricing approach, and that was really nice. The...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Coverage Discovery itself is okay, but Experian Health has not yet given us anything really new...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Coverage Discovery really has helped identify things and has helped our financial advocate team and...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Product

One of the things that we have struggled with is the integration between Experian Health's products...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

I think Experian Health keeps their promises to the best of their abilities, but they can't always...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

Experian Health has been very helpful in the way of avoiding charging for every little thing....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

There are some glitchy things with Coverage Discovery. We have to request Coverage Discovery on...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Coverage Discovery is a pretty good tool. It is really simple and easy to use. The information just...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Coverage Discovery has a charge per click. For that reason, we have limited its use to specific...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our experience with Experian Health's customer support has been very poor. We have to have multiple...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

We pay Experian Health a per-click fee at regular intervals, and everything else is bundled into a...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

Compared to some other companies that provide the same service, Experian Health is the most...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

One thing that has been bothering me for years about the product is the eligibility in general. I...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor's support team is always on top of things, and we meet regularly with our representative...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

The good news is that a lot of the Coverage Discovery stuff works on the back end. There is not a...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

We haven't had another solution cheaper or better. We are always looking to save pennies, but at...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Anytime I have issues, Experian Health is very responsive, and they come to the table with us. They...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

I have had zero issues with the vendor's responsiveness or their ability to help with...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

There really isn't any new technology from the vendor. The product has been working the way it has...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

The product is a bit pricey. I don’t know whether the juice is worth the squeeze, but it is the only...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture

We were told that Coverage Discovery would find coverage for all of the payers that Experian Health...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We maximize our ability to use Coverage Discovery. We can manually push the system inside of our EHR...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Experian Health’s executives are involved because we have so many concerns. Our issues are not...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Coverage Discovery is not very reliable, and Experian Health doesn’t do a lot to proactively remove...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

I'm not notified when there are new payers at the vendor’s disposal for finding coverage or when our...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Coverage Discovery isn't a foolproof system. The system allows us to see some coverage things, but...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

We have recurring meetings with our vendor representatives from Experian Health. Sometimes the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Experian Health's implementations seem to drag on forever. We can get help from the vendor, but we...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are not a lot of things we don’t like about Experian Coverage Discovery. What we really like...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Experian Coverage Discovery is ever improving, so it just gets better and better. The voice of the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

If there is a challenge going on with Experian Coverage Discovery, we know that when we come in. We...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

With Experian Coverage Discovery, we are often working with our client success person, their boss,...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We meet with the vendor regularly, and our representative is very familiar with our workflows and...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

If I were to go to a different organization and have an opportunity to select a program, I would...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

The product's quality is good. The system has helped us determine coverage and make sure that we...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The vendor could improve by giving us the ability to operate with more insurances. I know that the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

No vendor keeps all promises. I think Experian Health delivers on their promises; it is just that...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Value

I don't love Experian Health’s support. I want to see the turnaround time improved. Also, Experian...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

I don't think Experian Health has great documentation. I don't think we are left with great...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Experian Health is good. And Experian Health’s executives are definitely engaged.

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

Our client account manager is awesome, and I have been impressed with them. I wanted to have regular...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Experian Health’s data is wrong, and their prices are significantly higher than the other prices in...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Experian Coverage Discovery’s real-time eligibility works fine. The system is easy to use, and that...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Operations

The product is in our long-term plans because it is ingrained in our EMR, and it would be very hard...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture

We have to select which payers we want to find. The more payers we select, the greater the cost. If...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I like Experian Health. They have been very helpful with everything. When I need support, I go to a...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We get emails from the vendor, but sometimes the system goes down, and we find out about it...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

We get charged by Experian Health every time we use the tool to find coverage. We can accidentally...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have experienced delays in timelines and trouble meeting deadlines for enhancements and...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There is an opportunity for more automation in how results are sent back to us and how end users...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Experian Coverage Discovery works as promoted, but there is room for improvement. When we have...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The issues we have would cause me to warn anybody about the vendor. They get overwhelmed by the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Value

With Experian Coverage Discovery, we are charged on a per-click basis. We don't get charged for...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We have had some issues with Experian Coverage Discovery over time in terms of product availability,...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product, Value

I don't have any problems with Experian Coverage Discovery. It doesn't go down, so it works all the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

For Experian Coverage Discovery, we are extremely satisfied with the support team. We have meetings...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We want to use the tool a little differently than it was originally designed, and Experian Health...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

We can't get the reporting segregation that we need because of the way the tool is designed. The...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Experian Coverage Discovery is now actually integrated with our EMR through a real-time interface....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship

Experian Health has been a good partner. I don't see us ripping Experian Coverage Discovery out. It...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Experian Health is a good company, and they have been around forever. Experian Health's solutions...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

I can't recall that we have ever had major issues with Experian Coverage Discovery, and if there...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

Experian Coverage Discovery is just the in-between system. We fire a request, and the vendor...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Experian Health was a little more straightforward and less complicated with their implementation and...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

With Experian Health, who we contract for and what we get are pretty transparent. There have not...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The system is integrated with our EMR, so we just hit a button. Things couldn't be any simpler.

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

The system is more like a real-time eligibility piece on the front end, although we use it on the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We are kind of excited about the new product that the vendor is rolling out for predictive denials,...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

At times, we receive certain errors in Experian Coverage Discovery that should not be there. We have...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

There is definitely a benefit of Experian Coverage Discovery. It is a quality assurance solution for...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

From the start, Experian Health has worked with us collaboratively to get us to where we are today....

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture

We are on a tiered basis with Experian Health. And when Experian Health had the opportunity to tell...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

My rating for Experian Health delivering new technology that meets our needs may change once I see...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

There have been a lot of changes in our leadership and operational leaders. We have been trying to...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

The source data is great. The information on the financial profile for members or patients is great....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Because of our organization's setup, as an operational user, when I have issues with Experian...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

I haven’t seen the vendor’s vision on Experian Coverage Discovery. I recently learned that the...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

The onboarding process was not hard with Experian Health because the system was integrated with our...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

We get charged per transaction. If we go over, it feels like when cell phones first got big and we...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

We are fairly satisfied with Experian Coverage Discovery. It is a good solution, and it is one of...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The account manager and I have a great relationship. We have regular calls, and that is great; they...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We have other host systems that are a little more archaic than Experian Coverage Discovery, so they...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Experian Coverage Discovery is a pain point for us because we can’t tweak it the way we can tweak...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

The problem isn’t that Experian Coverage Discovery doesn’t support our integration goals; the...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

Experian Coverage Discovery is a lot better than its competitors. Most of the competitors have...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Experian Health tries to help us to be more cost effective. They showed us how to run a batch file...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Experian Coverage Discovery is as simple as adding new coverage and sending a query out. That is...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Experian Coverage Discovery picks up anywhere from 10%–20% of the queries that go out. We wish that...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Experian Health provides us with in-depth information. We can see a lot of things from the...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Experian Coverage Discovery finds insurance coverage and identifies coverage we cannot find....

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

It is surprising how many patients or people have the same names and dates of birth. We have to be...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

Everything went smoothly in the implementation. In terms of training, the vendor works well with us...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

The product is embedded, so the end users typically don't have to do anything with it. It just...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The support people do a good job when we need things. We have regular meetings with the vendor, so...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

We like the way we have been able to integrate Experian Coverage Discovery with our EMR and use some...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There is a way to run a real-time coverage discovery or eligibility that does not work very well in...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We had some knowledge come up after the implementation that would have been more helpful to receive...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Experian Coverage Discovery’s functionality within the work queues is very positive. If we have the...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The system is not hard to use, but it is not an entry-level system like eCare NEXT. Users have to...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We haven't found anything that needs improvement in the time we have been using Experian Coverage Discovery....

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Product

We wish Experian Coverage Discovery had a better handle on actual or expected reimbursements based...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Experian Health blinked their eyes during the implementation, and we had the system up and running.

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

For Experian Coverage Discovery, we would like to see some real-time expected reimbursements. We...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

I don't know whether ongoing training necessarily exists. Once we get trained on the solution, there...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Experian Health is headed in the right direction; they are really focused on the healthcare space....

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty

We have had a lot of conversations with Experian Health because their tool has not been cheap. We...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

When Experian Health gave the sales presentation, they made it sound as though the system could find...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The current product functionality is great for the majority of the payers that we need. The product...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

I am extremely satisfied with the quality and effectiveness of the implementation services. Experian...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF