FinThrive Insurance Discover Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Relationship, Value
We are finding great value in FinThrive Insurance Discover. I really enjoy the reporting and the...
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Value
FinThrive is fairly competitive with other vendors when it comes to price, though FinThrive might be...
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Operations
Our recent upgrade with FinThrive was seamless, and they were really good about the training. There...
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Relationship
FinThrive has told me on countless calls about other functionality that could support and even...
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Relationship
FinThrive is pretty transparent and honest about what they are doing. If we ask them whether they...
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Relationship
FinThrive will reach out to me and tell me about new things coming out a lot, and they will join me...
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Product
FinThrive Insurance Discover is hands down the best product. I talk about it all the time to...
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Relationship
Every time I need customer service, FinThrive is there for me. On a regular basis, they are giving...
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Operations
The training from FinThrive is pretty sound. The vendor's support is pretty robust, and the support...
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Value
We are getting good value for what we are paying and receiving. The product is converting real and...
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Product
FinThrive Insurance Discover is excellent at finding insurance coverage. It finds insurance in...
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Operations
One of the stumbling blocks during the implementation of FinThrive's system was a training faux pas....
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Product
I think there have been some false positives in the system, especially related to some of the plans...
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Product
I like that FinThrive Insurance Discover is able to identify any insurance that may have been missed...
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Relationship, Product
The only issue I have had with FinThrive Insurance Discover is that there could be more visibility...
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Relationship
In my experience, FinThrive has had a lot of changes, but they have always been quick to...
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Relationship, Product, Value
FinThrive Insurance Discover has brought a lot of returns from coverages that we were missing or...
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Operations
We have to reach out to the vendor for training, but when we do, their training is good.
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Relationship, Product
I haven't heard any complaints about the system. We have relationships with FinThrive's support team....
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Operations
I would say that the effectiveness of our implementation and upgrades was subpar. That is really...
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Product
FinThrive Insurance Discover is good in that it can find the insurance for us to bill. I really...
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Operations
I felt like my initial training was really good, but I have not heard about any ongoing training....
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Product
FinThrive is very up-front about what they can and cannot do. The stuff they find is phenomenal. We...
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Relationship, Product
When FinThrive did an update recently and the formatting was different, they made sure to notify...
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Relationship
The support people from FinThrive are so nice. A while ago, I had an issue that I called about....
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Loyalty, Product
The system is good; it can find the insurance for us to bill. The functionality meets all our needs...
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Relationship
The recent repeated changes of relationship contracts have created some less-than-efficient...
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Operations, Product
Our issue with automation wasn't necessarily on FinThrive's side as much as it was our EMR's...
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Relationship
FinThrive has been a great partner. They are always looking for ways to help us. The vendor's people...
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Relationship
If we need anything from the vendor's IT team, there will be a bit of a delay in getting the right...
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Relationship, Product
FinThrive was really easy to work with. They report a lot of good insurance discoveries that we...
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Relationship
Our program manager is fantastic. Anytime I have an issue, that person will get anyone we need...
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Relationship, Operations
Not long ago, we moved the automated piece of upgrades, and that was a very smooth transition....
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Product
There are a couple of things that we need from FinThrive. My biggest complaint with FinThrive is...
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Product
FinThrive Insurance Discover is user friendly, and it provides a lot of data. It also provides the...
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Product
FinThrive Insurance Discover interacts with our internal eligibility vendor and our shared service...
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Value
We have good pricing with FinThrive Insuance Discover.
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Operations
We have had FinThrive Insurance Discover for a number of years, and the training from FinThrive went...
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Product, Value
With FinThrive Insurance Discover, we used to not have an access port like a dashboard, but we have...
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Operations
We haven't received much education or training since we went live with the system. We upgraded our...
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Relationship
We have regular meetings with FinThrive for status reports so that we can discuss where we are,...
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Relationship
In general, FinThrive is very easy to work with. They have been incredible with anything that we...
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Relationship
In general, the support is fine. We don't necessarily utilize phone or web support, but in terms of...
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Relationship, Product, Value
FinThrive is actively helping us right now to improve our reporting so that we can better see how...
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Product
Our overall experience has been very good with FinThrive Insurance Discover. We are using it to help...
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Culture
I would never do business with FinThrive again on a contingency-based contract; that was a...
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Relationship, Product
FinThrive has been somewhat responsive to our needs, but they haven't really come out of the gate...
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Loyalty, Relationship, Product
Things have been tough with the system for a long time. TransUnion spun off TransUnion Healthcare,...
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Relationship
We have instances where a patient shows up, and for whatever reason, they aren't able to say they...
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