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FinThrive Insurance Discover Commentary
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Subject Expert
Shawn Howell
Engagement Partner
KLAS Engagement Partner - Shawn Howell
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Director

The system is the best of the coverage discovery solutions we use. The algorithm is very...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

For the most part, FinThrive Insurance Discover does what we need it to do. The frustrating things...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

It takes time for both parties to reach an understanding that more education is needed. We get a...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

We're having some issues with FinThrive Insurance Discover. We have tickets in to get some of our...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

We recently learned about a new reporting feature or tool that FinThrive offers, and it was very...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

FinThrive Insurance Discover is a good tool for us, and I think it's pretty valuable. The vendor's...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

FinThrive seems knowledgeable and helpful. We meet with them to review our statistics and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

I don't have any problems with FinThrive’s system. The reporting works well. More recently, instead...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

FinThrive's CEO has met with us for strategy sessions about future products and other capabilities...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

It's important to understand the full scope of FinThrive's product offerings. With other vendors,...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

FinThrive Insurance Discover is our favorite product, and FinThrive is our favorite vendor. But...

Comment Tone Negative
Pillars Relationship, Product, Value
Evaluation Unrated

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Director

I'm very happy with FinThrive. I really would love to just have all FinThrive solutions. Our...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

I'm always getting a new client representative from FinThrive. When I finally start to build a...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

I’m very satisfied with FinThrive’s support. Even when we have a change in guard with an account...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

The only thing that I wish FinThrive could do is that I wish the vendor could go in and just update...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

FinThrive Insurance Discover gives us lots of feedback about our end users, including or excluding...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

I've had to use the manuals and things for FinThrive Insurance Discover. It is a pretty good program...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

There have been a couple of reporting issues and things in the solution, like password issues, but...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

What I think sets FinThrive apart is that if there is an issue or some delay, they are very...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

We didn't need a lot of training, but FinThrive has done training for us over the years for things,...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

There are always things we wish we had in our solutions. I think that FinThrive keeps up with what's...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

FinThrive's reconciliation is sometimes off, whereas Nemadji's is more right on. I don’t think there...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

In the last year, FinThrive has handled our insurance discovery. Nemadji scrubs claims that are less...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

FinThrive's people are very friendly and easy to talk to. But when they send emails, everything has...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

I would buy FinThrive Insurance Discover again if the price were lower. We are getting good,...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

I can get what I get from FinThrive Insurance Discover anywhere. It is an easy product. I don't know...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

From setup, FinThrive's products have all been relatively easy and straightforward to initiate and...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

Training for FinThrive Insurance Discover is mid-range because of the fact that there is a lot of...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

To be honest, in the last several months, we have not had great communication with the vendor...

Comment Tone Negative
Pillars Culture, Operations
Evaluation Unrated

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Manager

I find it really useful that FinThrive moved to a work-queue prompt instead of a website prompt. It...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

I really like FinThrive’s products. They have a lot of automation, and they are easier to work with...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

I think FinThrive is a good partner. They communicate pretty well. Whenever we have an issue, they...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

FinThrive Insurance Discover is very successful. It finds insurance that we don't catch through the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

FinThrive is very collaborative and willing to work with us as an organization. They try to find a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

FinThrive is fair with their fees. We actually were able to lower the contingency fee based on our...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

If a provider is going out to do an RFP or is just barely implementing FinThrive Insurance...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Manager

FinThrive has had a lot of leadership changes. There has been a lot of out-of-office time from the...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

FinThrive was very involved with our training on the system.

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

FinThrive does a much better job at eligibility payers by offering to web scrape when there is not a...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

There is a lot of hustle in FinThrive’s improvement of their platform, but sometimes there is less...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

FinThrive just updated their reporting, including the things they report back to us on a monthly...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

FinThrive Insurance Discover is finding the right coverage and eligibility that we are looking for....

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

There were a few quirks with the implementation, but I think the issues were on our end rather than...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

I was satisfied with FinThrive’s training and onboarding. My satisfaction comes as a result of our...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

The outcome we have seen with FinThrive Insurance Discover is a large increase in revenue for loss.

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

I have heard some discussions, and FinThrive Insurance Discover is probably not part of our...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

We had some issues during training. Ideally, we would have received more support during our initial...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

We receive very little executive involvement from FinThrive. It would be nice to have an established...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

FinThrive's system is now integrated with our EHR. Our ultimate ask was to not have to leave our EHR...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Director

FinThrive is definitely delivering new technology, so we just hope that they don't lose sight of the...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

We never have downtime with the back end of FinThrive Insurance Discover. It is always up.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

FinThrive has a new platform for customer issues. Prior to that, though, we had no problem...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

FinThrive is pretty good about being proactive. I get random newsletters. I do get quite a bit of...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We do have executive engagement from FinThrive, but I wish they would engage with us more. Sometimes...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

FinThrive leaves us to do training, and that has been okay with the pieces that we have been working...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

The back-end tool in FinThrive Insurance Discover is extremely flexible, so we have the ability to...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

The back end of the solution has historically had fantastic results. I have never had anything but...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

We are finding great value in FinThrive Insurance Discover. I really enjoy the reporting and the...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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VP/Other Executive

FinThrive is fairly competitive with other vendors when it comes to price, though FinThrive might be...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

Our recent upgrade with FinThrive was seamless, and they were really good about the training. There...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

FinThrive has told me on countless calls about other functionality that could support and even...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

FinThrive is pretty transparent and honest about what they are doing. If we ask them whether they...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

FinThrive will reach out to me and tell me about new things coming out a lot, and they will join me...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

FinThrive Insurance Discover is hands down the best product. I talk about it all the time to...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Every time I need customer service, FinThrive is there for me. On a regular basis, they are giving...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The training from FinThrive is pretty sound. The vendor's support is pretty robust, and the support...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

We are getting good value for what we are paying and receiving. The product is converting real and...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

FinThrive Insurance Discover is excellent at finding insurance coverage. It finds insurance in...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

One of the stumbling blocks during the implementation of FinThrive's system was a training faux pas....

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

I think there have been some false positives in the system, especially related to some of the plans...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

I like that FinThrive Insurance Discover is able to identify any insurance that may have been missed...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

The only issue I have had with FinThrive Insurance Discover is that there could be more visibility...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

In my experience, FinThrive has had a lot of changes, but they have always been quick to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

FinThrive Insurance Discover has brought a lot of returns from coverages that we were missing or...

Comment Tone Positive
Pillars Relationship, Product, Value
Evaluation Unrated

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