FinThrive Insurance Discover Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
KLAS VP of Revenue Cycle Research - Dustin Cragun
 
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User Commentary

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Analyst/Coordinator

Product

There are a couple of things that we need from FinThrive. My biggest complaint with FinThrive is...

May 2025
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Analyst/Coordinator

Product

FinThrive Insurance Discover is user friendly, and it provides a lot of data. It also provides the...

May 2025
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VP/Other Executive

Product

FinThrive Insurance Discover interacts with our internal eligibility vendor and our shared service...

Apr 2025
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VP/Other Executive

Value

We have good pricing with FinThrive Insuance Discover.

Apr 2025
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VP/Other Executive

Operations

We have had FinThrive Insurance Discover for a number of years, and the training from FinThrive went...

Apr 2025
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Manager

Product, Value

With FinThrive Insurance Discover, we used to not have an access port like a dashboard, but we have...

Apr 2025
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Manager

Operations

We haven't received much education or training since we went live with the system. We upgraded our...

Apr 2025
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Manager

Relationship

We have regular meetings with FinThrive for status reports so that we can discuss where we are,...

Apr 2025
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Manager

Relationship

In general, FinThrive is very easy to work with. They have been incredible with anything that we...

Apr 2025
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Manager

Relationship

In general, the support is fine. We don't necessarily utilize phone or web support, but in terms of...

Apr 2025
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Manager

Relationship, Product, Value

FinThrive is actively helping us right now to improve our reporting so that we can better see how...

Apr 2025
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Manager

Product

Our overall experience has been very good with FinThrive Insurance Discover. We are using it to help...

Apr 2025
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VP/Other Executive

Culture

I would never do business with FinThrive again on a contingency-based contract; that was a...

Apr 2025
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VP/Other Executive

Relationship, Product

FinThrive has been somewhat responsive to our needs, but they haven't really come out of the gate...

Apr 2025
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Director

Loyalty, Relationship, Product

Things have been tough with the system for a long time. TransUnion spun off TransUnion Healthcare,...

Dec 2024
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Director

Relationship

We have instances where a patient shows up, and for whatever reason, they aren't able to say they...

Dec 2024
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Analyst/Coordinator

Operations

The communication with FinThrive is always great. When it comes to training, they are always...

Nov 2024
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Analyst/Coordinator

Loyalty

The hold times and actual involvement on our end are things that could be improved. Ideally, we...

Nov 2024
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Analyst/Coordinator

Loyalty, Relationship

FinThrive’s executives are very responsive. They always reach out and ask us whether there is...

Nov 2024
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Analyst/Coordinator

Operations, Product

This solution is used in a portal, but ideally, we would want it to be within the workpiece. There...

Nov 2024
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Analyst/Coordinator

Product

I don't believe we have had any recent upgrades for FinThrive Insurance Discover. Overall, though, I...

Nov 2024
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Manager

Value

I like that when FinThrive collects on an account, they give me a percentage. But if two weeks...

Nov 2024
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Manager

Product

I would like to be able to view things in FinThrive's system in Excel form. I get the data in PDFs...

Nov 2024
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Manager

Relationship, Product

This doesn’t happen all the time, but FinThrive will report on coverage that the patient doesn't...

Aug 2024
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Manager

Relationship

FinThrive has a new person that is my contact, and they have been amazing to the point of I don't...

Aug 2024
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Manager

Relationship, Product

We had to submit claims to a government agency back when COVID-19 first hit. We would have our...

Aug 2024
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Manager

Relationship, Product

Whenever I report a problem to FinThrive, for example, if they are reporting coverage in the wrong...

Aug 2024
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Analyst/Coordinator

Relationship

I have email contacts at FinThrive I can reach out to. If I email them with a question or concern, I...

Aug 2024
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Analyst/Coordinator

Relationship, Product

FinThrive Insurance Discover is never down. In all my time using the product, I have never gotten an...

Aug 2024
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Analyst/Coordinator

Operations

Once a team member is through the initial training period for FinThrive Insurance Discover, the...

Aug 2024
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Analyst/Coordinator

Product, Value

When we have a patient who tells us they don’t have insurance, we write off the account through our...

Aug 2024
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Analyst/Coordinator

Relationship, Product

Through the FinThrive Insurance Discover portal, we get regular reports broken out into different...

Aug 2024
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Analyst/Coordinator

Product

I have been very happy with the FinThrive Insurance Discover upgrades. Usually, the upgrades are...

Aug 2024
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Analyst/Coordinator

Product

The ease of use for FinThrive Insurance Discover is good. The product is very helpful.

Aug 2024
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Director

Relationship

I like the FinThrive representatives that we work with. They are always looking out for us and...

Jul 2024
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Director

Relationship, Product

FinThrive could improve on their exclusion. When we run a report through them and they bring back...

Jul 2024
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Director

Value

The biggest thing about using FinThrive Insurance Discover is the ROI. The number of coverage...

Jul 2024
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VP/Other Executive

Relationship

I can contact some higher-ups at FinThrive, and they respond and help out when needed.

Jul 2024
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VP/Other Executive

Value

FinThrive is one of the best vendors in the industry, and FinThrive Insurance Discovery is a better...

Jul 2024
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VP/Other Executive

Relationship, Product

We have been working on some projects with FinThrive for a while, but right now, what FinThrive...

Jul 2024
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VP/Other Executive

Operations

FinThrive had good initial training, and we haven't really needed training since then. I haven't...

Jul 2024
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VP/Other Executive

Product

We would like to be able to take FinThrive Insurance Discover’s findings and load them directly into...

Jul 2024
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Director

Operations, Product

FinThrive Insurance Discover is in a web-based portal and it is very easy to use, so we don't really...

Jul 2024
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