FinThrive Insurance Discover Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Operations
The communication with FinThrive is always great. When it comes to training, they are always...
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Loyalty
The hold times and actual involvement on our end are things that could be improved. Ideally, we...
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Loyalty, Relationship
FinThrive’s executives are very responsive. They always reach out and ask us whether there is...
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Operations, Product
This solution is used in a portal, but ideally, we would want it to be within the workpiece. There...
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Product
I don't believe we have had any recent upgrades for FinThrive Insurance Discover. Overall, though, I...
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Value
I like that when FinThrive collects on an account, they give me a percentage. But if two weeks...
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Product
I would like to be able to view things in FinThrive's system in Excel form. I get the data in PDFs...
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Relationship, Product
This doesn’t happen all the time, but FinThrive will report on coverage that the patient doesn't...
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Relationship
FinThrive has a new person that is my contact, and they have been amazing to the point of I don't...
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Relationship, Product
We had to submit claims to a government agency back when COVID-19 first hit. We would have our...
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Relationship, Product
Whenever I report a problem to FinThrive, for example, if they are reporting coverage in the wrong...
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Relationship
I have email contacts at FinThrive I can reach out to. If I email them with a question or concern, I...
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Relationship, Product
FinThrive Insurance Discover is never down. In all my time using the product, I have never gotten an...
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Operations
Once a team member is through the initial training period for FinThrive Insurance Discover, the...
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Product, Value
When we have a patient who tells us they don’t have insurance, we write off the account through our...
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Relationship, Product
Through the FinThrive Insurance Discover portal, we get regular reports broken out into different...
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Product
I have been very happy with the FinThrive Insurance Discover upgrades. Usually, the upgrades are...
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Product
The ease of use for FinThrive Insurance Discover is good. The product is very helpful.
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Relationship
I like the FinThrive representatives that we work with. They are always looking out for us and...
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Relationship, Product
FinThrive could improve on their exclusion. When we run a report through them and they bring back...
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Value
The biggest thing about using FinThrive Insurance Discover is the ROI. The number of coverage...
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Relationship
I can contact some higher-ups at FinThrive, and they respond and help out when needed.
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Value
FinThrive is one of the best vendors in the industry, and FinThrive Insurance Discovery is a better...
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Relationship, Product
We have been working on some projects with FinThrive for a while, but right now, what FinThrive...
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Operations
FinThrive had good initial training, and we haven't really needed training since then. I haven't...
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Product
We would like to be able to take FinThrive Insurance Discover’s findings and load them directly into...
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Operations, Product
FinThrive Insurance Discover is in a web-based portal and it is very easy to use, so we don't really...
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Product
I like that the information we get in FinThrive Insurance Discover is pretty darn accurate. The...
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Value
The charges for FinThrive Insurance Discover are pretty basic. We add coverage, and the vendor...
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Relationship, Product
FinThrive Insurance Discover does a good job of finding coverage and returning it quickly. The...
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Relationship, Product
FinThrive does fairly well at getting our coverage sent over to us. There was a little glitch in...
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Relationship, Product
For the most part, FinThrive's system is okay for us. One thing that might be a downfall for the...
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Product
Going to FinThrive didn't change a whole lot. I would like the availability to organize the work...
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Operations, Product
We have a pretty extensive job aid that goes through all sorts of different scenarios. So if we get...
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Product
Sometimes the portal just goes down, and then we get information and emails that don't really...
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Relationship
I have actually gotten locked out of the portal before. I got ahold of a person right away, and they...
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Value
We find insurance that people don't have listed, and sometimes those people are doing self-pay....
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Product
FinThrive Insurance Discover provides us with the correct insurance for most of the patients we have...
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Relationship
The people at FinThrive are receptive. They usually answer questions in a timely manner, and they...
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Product
FinThrive’s algorithm for finding coverage is probably the best I have seen. I'm not sure exactly...
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Relationship
We have a good working relationship with the provider representatives. If we need anything or have...
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Product
Sometimes, the vendor returns coverage that is not applicable. I want a way to filter out some of...
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Product
The portal is not user friendly in the aspect of filtering out criteria. The vendor could do a...
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Relationship, Value
I think that the system works well for users who have some experience with collections, fees, and...
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Value
There are some insurances that the system can't find. We have another vendor's system that can find...
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Loyalty
There are so many new tools on the market. There isn't a reason I wouldn't buy FinThrive Insurance...
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Relationship
FinThrive was a good partner during COVID-19. They did a lot of work for us around COVID-19....
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Product
FinThrive really hasn’t given me any new technology. FinThrive Insurance Discover has been the way...
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Product, Value
I would tell others that FinThrive is way too efficient in finding things, so people should make...
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Product
The product is easy to use and easy to get around. When we are creating our work queues, things are...
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Culture, Operations, Product
There was a week when one of us forgot to pull things in our queue. The next week, the next person...
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