Commentary Summary
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User Commentary
Product, Value
When it comes to insurance discovery, FinThrive does a great job, and they find different coverage...
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Relationship
FinThrive is very responsive, and they have various ways of providing support. They have a dedicated...
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Value
FinThrive Insurance Discover helps us because it brings more money in the door eventually. It gives...
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Product
FinThrive Insurance Discover is a lot better to use than it used to be. We can easily move around...
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Culture, Product
I definitely feel like the product works as it is promoted. It could potentially have some...
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Product
FinThrive doesn’t offer integration with our HIS, so that is a bit of a sticking point for me. I...
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Product
One thing that needs improvement in the product is the ability to categorize the payers that the...
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Operations
We implemented the product, and the process seemed to take a little longer than it should have. But...
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Relationship
From a timely response perspective, the vendor has struggled in the past. But since the transition...
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Operations
The vendor doesn’t offer a lot of ongoing training with this product. We get our access and move...
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Relationship
The vendor sends out emails if they are going to have some downtime. They do send out an email when...
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Relationship
The support could be better because we usually have to send an email and wait for a response, and...
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Loyalty, Product
I love FinThrive. They bought out a certain product a while ago, and that product has stayed the...
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Product, Value
We have patients who call us and give us their insurance information up front. We also have...
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Relationship
I rarely need to go to FinThrive for support because the product is easy to use.
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Relationship
FinThrive was very proactive during the COVID-19 pandemic. We went to them and asked whether they...
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Product
We have fairly regularly found that the coverage was not correct during our process of review, but...
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Relationship
I have never really had any issues with FinThrive’s website, but when I do have issues, our client...
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Relationship, Product
I personally do not have an issue with FinThrive’s process. There are occasions when we find errors...
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Relationship
We have had some struggles with our client manager and experienced some overturns.
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Operations
We have never been trained on anything by FinThrive.
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Value
FinThrive has a great product, but unfortunately, the product keeps finding too much. We are...
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Relationship, Product
TransUnion eScan is pretty user friendly. My staff uses it regularly, and they have no issues with...
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Relationship
If the vendor gives us something they have found but we actually identified the coverage prior, we...
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Loyalty, Product
The tool will tell us when a person has coverage. Then, we can go to various websites to verify that...
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Product
The solution is good, but I would prefer it if it weren't in a portal because we don't have the same...
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Product, Value
For the future, I would like FinThrive to pay closer attention to the Medicaid program codes because...
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Relationship
FinThrive has never come back and asked why we denied something. That has never been an issue. If we...
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Product
When FinThrive took over this product, the platform looked very similar to how TransUnion had it. It...
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Product
In the eScan system, there really wasn't an interactive mode where we could put a comment about why...
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Relationship, Product, Value
FinThrive returns a lot of information but nothing out of the ordinary. They return the big...
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Product
TransUnion eScan is a well-oiled machine. Our registration team registers the patient as self-pay,...
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Operations, Product
We know TransUnion eScan down to a science. FinThrive doesn't deviate from their course, and when...
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Relationship
FinThrive has great tech support. They help us with taskwork and all those good things. The vendor...
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Product
We like the reporting in FinThrive's system because it is done weekly, so we are able to work the...
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Culture, Relationship
We like the invoicing and that we know when to look out for it. It is easy to view and work with,...
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Relationship
We don't have a lot of communication with the representatives from FinThrive, so we don't have any...
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Relationship, Operations
Getting a new facility up and running seems to take a little while. There is a delay, and we don't...
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Product
TransUnion eScan is a completely separate system and does not feed back into our program. It would...
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Operations, Product
When the vendor transitioned from nThrive to FinThrive, the process was seamless. Everything has...
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Relationship
I would tell a peer that the vendor has been pretty good to work with. It took a while to find a...
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Operations, Product
I would tell others that the portal is pretty basic. The real meat of the product is the engine...
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Product
The portal is very intuitive to use. It doesn't take a lot of time for staff to get in there and do...
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Product
I haven’t had any problems with TransUnion eScan. The product is easy to use and picks up a ton of...
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Product
The reports I can get from the product are robust, on time, and very good. Reporting is one of the...
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Relationship
The vendor values our relationship pretty strongly, and that is very important. I would recommend...
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Relationship
There are times when we have to prompt the vendor and ask questions as to why certain things aren't...
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Relationship
I have some specific contacts I go to if there are issues or if I need support. Those contacts are...
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Relationship, Product
When we do have a problem, we typically end up having to identify the problem ourselves. We had an...
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Product, Value
We are big fans of TransUnion eScan. Everything we have to say is very positive because TransUnion...
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Relationship
Since the acquisition, I haven't really noticed much of a change in the work we do with the vendor....
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Product, Value
A benefit of TransUnion eScan is that we are identifying insurance coverage that we are not aware...
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Product
TransUnion eScan is very user friendly, and it works with our billing system very well. I haven't...
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Product
The product is very broad. FinThrive identifies commercial Medicaid and Medicare options by...
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Relationship
We have a very good relationship with FinThrive's people. They are very attentive.
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Product, Value
TransUnion eScan is great. It definitely gives us a lot of information. Aside from patients'...
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Product
TransUnion eScan gives me a generic member ID, but it doesn't give me the member ID for the specific...
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Relationship, Operations, Product
The system's ease of use is between medium and easy. For example, the reports can be pulled out of...
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Relationship
We have routine meetings with not only our contact person but also additional people from the...
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Product, Value
When we can get into the system, it works great. Occasionally, we have to get the vendor to...
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Product
We have recurring encounters, and those are represented with a dash and a number. The system is also...
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Product
TransUnion eScan has been working well. The system provides us with health insurance information on...
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Loyalty, Relationship, Product
TransUnion eScan does well in terms of finding things that we don't have. If a patient has two last...
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Relationship
If we have a person with the same first name and last name that isn't the person that we treated,...
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Product, Value
TransUnion eScan helps us find insurance plans that aren't given to us by the patient. That is...
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Value
I would tell another hospital looking at TransUnion eScan that it would be better to do something on...
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Loyalty, Relationship, Product
My experience with FinThrive has been always very positive. I love our quarterly business reviews....
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Product
There hasn't been any downtime with the product.
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Relationship
We would like to see what more the vendor can do for us from a support standpoint. That is an...
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Relationship
TransUnion Healthcare has done a fine job. We haven't had any issues with them, and they have been a...
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Relationship
TransUnion Healthcare is literally one of our best vendors. They understand that their role within...
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