FinThrive Insurance Discover Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Operations
I felt like my initial training was really good, but I have not heard about any ongoing training....
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Product
FinThrive is very up-front about what they can and cannot do. The stuff they find is phenomenal. We...
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Relationship, Product
When FinThrive did an update recently and the formatting was different, they made sure to notify...
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Relationship
The support people from FinThrive are so nice. A while ago, I had an issue that I called about....
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Loyalty, Product
The system is good; it can find the insurance for us to bill. The functionality meets all our needs...
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Relationship
The recent repeated changes of relationship contracts have created some less-than-efficient...
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Operations, Product
Our issue with automation wasn't necessarily on FinThrive's side as much as it was our EMR's...
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Relationship
FinThrive has been a great partner. They are always looking for ways to help us. The vendor's people...
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Relationship
If we need anything from the vendor's IT team, there will be a bit of a delay in getting the right...
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Relationship, Product
FinThrive was really easy to work with. They report a lot of good insurance discoveries that we...
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Relationship
Our program manager is fantastic. Anytime I have an issue, that person will get anyone we need...
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Relationship, Operations
Not long ago, we moved the automated piece of upgrades, and that was a very smooth transition....
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Product
There are a couple of things that we need from FinThrive. My biggest complaint with FinThrive is...
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Product
FinThrive Insurance Discover is user friendly, and it provides a lot of data. It also provides the...
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Product
FinThrive Insurance Discover interacts with our internal eligibility vendor and our shared service...
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Value
We have good pricing with FinThrive Insuance Discover.
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Operations
We have had FinThrive Insurance Discover for a number of years, and the training from FinThrive went...
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Product, Value
With FinThrive Insurance Discover, we used to not have an access port like a dashboard, but we have...
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Operations
We haven't received much education or training since we went live with the system. We upgraded our...
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Relationship
We have regular meetings with FinThrive for status reports so that we can discuss where we are,...
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Relationship
In general, FinThrive is very easy to work with. They have been incredible with anything that we...
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Relationship
In general, the support is fine. We don't necessarily utilize phone or web support, but in terms of...
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Relationship, Product, Value
FinThrive is actively helping us right now to improve our reporting so that we can better see how...
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Product
Our overall experience has been very good with FinThrive Insurance Discover. We are using it to help...
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Culture
I would never do business with FinThrive again on a contingency-based contract; that was a...
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Relationship, Product
FinThrive has been somewhat responsive to our needs, but they haven't really come out of the gate...
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Loyalty, Relationship, Product
Things have been tough with the system for a long time. TransUnion spun off TransUnion Healthcare,...
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Relationship
We have instances where a patient shows up, and for whatever reason, they aren't able to say they...
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Operations
The communication with FinThrive is always great. When it comes to training, they are always...
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Loyalty
The hold times and actual involvement on our end are things that could be improved. Ideally, we...
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Loyalty, Relationship
FinThrive’s executives are very responsive. They always reach out and ask us whether there is...
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Operations, Product
This solution is used in a portal, but ideally, we would want it to be within the workpiece. There...
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Product
I don't believe we have had any recent upgrades for FinThrive Insurance Discover. Overall, though, I...
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Value
I like that when FinThrive collects on an account, they give me a percentage. But if two weeks...
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Product
I would like to be able to view things in FinThrive's system in Excel form. I get the data in PDFs...
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Relationship, Product
This doesn’t happen all the time, but FinThrive will report on coverage that the patient doesn't...
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Relationship
FinThrive has a new person that is my contact, and they have been amazing to the point of I don't...
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Relationship, Product
We had to submit claims to a government agency back when COVID-19 first hit. We would have our...
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Relationship, Product
Whenever I report a problem to FinThrive, for example, if they are reporting coverage in the wrong...
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Relationship
I have email contacts at FinThrive I can reach out to. If I email them with a question or concern, I...
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Relationship, Product
FinThrive Insurance Discover is never down. In all my time using the product, I have never gotten an...
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Operations
Once a team member is through the initial training period for FinThrive Insurance Discover, the...
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Product, Value
When we have a patient who tells us they don’t have insurance, we write off the account through our...
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Relationship, Product
Through the FinThrive Insurance Discover portal, we get regular reports broken out into different...
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Product
I have been very happy with the FinThrive Insurance Discover upgrades. Usually, the upgrades are...
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Product
The ease of use for FinThrive Insurance Discover is good. The product is very helpful.
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Relationship
I like the FinThrive representatives that we work with. They are always looking out for us and...
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Relationship, Product
FinThrive could improve on their exclusion. When we run a report through them and they bring back...
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Value
The biggest thing about using FinThrive Insurance Discover is the ROI. The number of coverage...
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