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FinThrive Insurance Discover
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Dustin Cragun
Research Director
KLAS Research Director - Dustin Cragun
 
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User Commentary

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Analyst/Coordinator

Product, Value

When it comes to insurance discovery, FinThrive does a great job, and they find different coverage...

May 2023
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Analyst/Coordinator

Relationship

FinThrive is very responsive, and they have various ways of providing support. They have a dedicated...

May 2023
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Analyst/Coordinator

Value

FinThrive Insurance Discover helps us because it brings more money in the door eventually. It gives...

May 2023
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Analyst/Coordinator

Product

FinThrive Insurance Discover is a lot better to use than it used to be. We can easily move around...

May 2023
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Director

Culture, Product

I definitely feel like the product works as it is promoted. It could potentially have some...

Apr 2023
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Director

Product

FinThrive doesn’t offer integration with our HIS, so that is a bit of a sticking point for me. I...

Apr 2023
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Director

Product

One thing that needs improvement in the product is the ability to categorize the payers that the...

Apr 2023
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(0)
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Director

Operations

We implemented the product, and the process seemed to take a little longer than it should have. But...

Apr 2023
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Director

Relationship

From a timely response perspective, the vendor has struggled in the past. But since the transition...

Apr 2023
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Director

Operations

The vendor doesn’t offer a lot of ongoing training with this product. We get our access and move...

Apr 2023
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Director

Relationship

The vendor sends out emails if they are going to have some downtime. They do send out an email when...

Apr 2023
||
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Director

Relationship

The support could be better because we usually have to send an email and wait for a response, and...

Apr 2023
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Director

Loyalty, Product

I love FinThrive. They bought out a certain product a while ago, and that product has stayed the...

Mar 2023
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Director

Product, Value

We have patients who call us and give us their insurance information up front. We also have...

Mar 2023
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Director

Relationship

I rarely need to go to FinThrive for support because the product is easy to use.

Mar 2023
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Director

Relationship

FinThrive was very proactive during the COVID-19 pandemic. We went to them and asked whether they...

Mar 2023
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Manager

Product

We have fairly regularly found that the coverage was not correct during our process of review, but...

Mar 2023
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Manager

Relationship

I have never really had any issues with FinThrive’s website, but when I do have issues, our client...

Mar 2023
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Manager

Relationship, Product

I personally do not have an issue with FinThrive’s process. There are occasions when we find errors...

Mar 2023
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Manager

Relationship

We have had some struggles with our client manager and experienced some overturns.

Mar 2023
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Manager

Operations

We have never been trained on anything by FinThrive.

Mar 2023
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VP/Other Executive

Value

FinThrive has a great product, but unfortunately, the product keeps finding too much. We are...

Jan 2023
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Director

Relationship, Product

TransUnion eScan is pretty user friendly. My staff uses it regularly, and they have no issues with...

Jan 2023
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(0)
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Director

Relationship

If the vendor gives us something they have found but we actually identified the coverage prior, we...

Jan 2023
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Analyst/Coordinator

Loyalty, Product

The tool will tell us when a person has coverage. Then, we can go to various websites to verify that...

Dec 2022
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Analyst/Coordinator

Product

The solution is good, but I would prefer it if it weren't in a portal because we don't have the same...

Dec 2022
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Manager

Product, Value

For the future, I would like FinThrive to pay closer attention to the Medicaid program codes because...

Dec 2022
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Manager

Relationship

FinThrive has never come back and asked why we denied something. That has never been an issue. If we...

Dec 2022
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Manager

Product

When FinThrive took over this product, the platform looked very similar to how TransUnion had it. It...

Dec 2022
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Manager

Product

In the eScan system, there really wasn't an interactive mode where we could put a comment about why...

Dec 2022
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Manager

Relationship, Product, Value

FinThrive returns a lot of information but nothing out of the ordinary. They return the big...

Dec 2022
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(0)
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Manager

Product

TransUnion eScan is a well-oiled machine. Our registration team registers the patient as self-pay,...

Dec 2022
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(0)
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Manager

Operations, Product

We know TransUnion eScan down to a science. FinThrive doesn't deviate from their course, and when...

Dec 2022
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Manager

Relationship

FinThrive has great tech support. They help us with taskwork and all those good things. The vendor...

Dec 2022
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Manager

Product

We like the reporting in FinThrive's system because it is done weekly, so we are able to work the...

Dec 2022
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Manager

Culture, Relationship

We like the invoicing and that we know when to look out for it. It is easy to view and work with,...

Dec 2022
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Manager

Relationship

We don't have a lot of communication with the representatives from FinThrive, so we don't have any...

Oct 2022
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(0)
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Manager

Relationship, Operations

Getting a new facility up and running seems to take a little while. There is a delay, and we don't...

Oct 2022
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(0)
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Manager

Product

TransUnion eScan is a completely separate system and does not feed back into our program. It would...

Oct 2022
||
(0)
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Manager

Operations, Product

When the vendor transitioned from nThrive to FinThrive, the process was seamless. Everything has...

Oct 2022
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(0)
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Manager

Relationship

I would tell a peer that the vendor has been pretty good to work with. It took a while to find a...

Oct 2022
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(0)
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Director

Operations, Product

I would tell others that the portal is pretty basic. The real meat of the product is the engine...

Aug 2022
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(0)
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Director

Product

The portal is very intuitive to use. It doesn't take a lot of time for staff to get in there and do...

Aug 2022
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(0)
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Analyst/Coordinator

Product

I haven’t had any problems with TransUnion eScan. The product is easy to use and picks up a ton of...

Aug 2022
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(0)
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Analyst/Coordinator

Product

The reports I can get from the product are robust, on time, and very good. Reporting is one of the...

Aug 2022
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Director

Relationship

The vendor values our relationship pretty strongly, and that is very important. I would recommend...

Aug 2022
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(0)
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Director

Relationship

There are times when we have to prompt the vendor and ask questions as to why certain things aren't...

Aug 2022
||
(0)
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Director

Relationship

I have some specific contacts I go to if there are issues or if I need support. Those contacts are...

Aug 2022
||
(0)
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Director

Relationship, Product

When we do have a problem, we typically end up having to identify the problem ourselves. We had an...

Aug 2022
||
(0)
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VP/Other Executive

Product, Value

We are big fans of TransUnion eScan. Everything we have to say is very positive because TransUnion...

Aug 2022
||
(0)
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Director

Relationship

Since the acquisition, I haven't really noticed much of a change in the work we do with the vendor....

Aug 2022
||
(0)
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Director

Product, Value

A benefit of TransUnion eScan is that we are identifying insurance coverage that we are not aware...

Aug 2022
||
(0)
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Manager

Product

TransUnion eScan is very user friendly, and it works with our billing system very well. I haven't...

Aug 2022
||
(0)
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Manager

Product

The product is very broad. FinThrive identifies commercial Medicaid and Medicare options by...

Aug 2022
||
(0)
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Manager

Relationship

We have a very good relationship with FinThrive's people. They are very attentive.

Aug 2022
||
(0)
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Analyst/Coordinator

Product, Value

TransUnion eScan is great. It definitely gives us a lot of information. Aside from patients'...

Jul 2022
||
(0)
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Analyst/Coordinator

Product

TransUnion eScan gives me a generic member ID, but it doesn't give me the member ID for the specific...

Jul 2022
||
(0)
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Analyst/Coordinator

Relationship, Operations, Product

The system's ease of use is between medium and easy. For example, the reports can be pulled out of...

Jul 2022
||
(0)
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Analyst/Coordinator

Relationship

We have routine meetings with not only our contact person but also additional people from the...

Jul 2022
||
(0)
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Analyst/Coordinator

Product, Value

When we can get into the system, it works great. Occasionally, we have to get the vendor to...

Jul 2022
||
(0)
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Analyst/Coordinator

Product

We have recurring encounters, and those are represented with a dash and a number. The system is also...

Jul 2022
||
(0)
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Manager

Product

TransUnion eScan has been working well. The system provides us with health insurance information on...

Jul 2022
||
(0)
 Thank you  Helpful

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Manager

Loyalty, Relationship, Product

TransUnion eScan does well in terms of finding things that we don't have. If a patient has two last...

Jul 2022
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(0)
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Manager

Relationship

If we have a person with the same first name and last name that isn't the person that we treated,...

Jul 2022
||
(0)
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Analyst/Coordinator

Product, Value

TransUnion eScan helps us find insurance plans that aren't given to us by the patient. That is...

Jul 2022
||
(0)
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Analyst/Coordinator

Value

I would tell another hospital looking at TransUnion eScan that it would be better to do something on...

Jul 2022
||
(0)
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Director

Loyalty, Relationship, Product

My experience with FinThrive has been always very positive. I love our quarterly business reviews....

Jul 2022
||
(0)
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Director

Product

There hasn't been any downtime with the product.

Jun 2022
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(0)
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Director

Relationship

We would like to see what more the vendor can do for us from a support standpoint. That is an...

Jun 2022
||
(0)
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Director

Relationship

TransUnion Healthcare has done a fine job. We haven't had any issues with them, and they have been a...

Jun 2022
||
(0)
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Director

Relationship

TransUnion Healthcare is literally one of our best vendors. They understand that their role within...

Jun 2022
||
(0)
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