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FinThrive Insurance Discover
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Dustin Cragun
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KLAS Research Director - Dustin Cragun
 
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User Commentary

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Director

Product

I will always speak very highly of FinThrive Insurance Discover because I think it is the best...

Sep 2023
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(0)
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Director

Relationship

FinThrive contacts me so much more for another product we use from them. With FinThrive Insurance...

Sep 2023
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Director

Culture, Product

I appreciate FinThrive because the invoicing is very user friendly. I go into the vendor's invoice...

Sep 2023
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Director

Value

The downside of the product is that the vendor offers free DSH reporting, and I wish it were better....

Sep 2023
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VP/Other Executive

Relationship

FinThrive has a good, strong leadership team that is responsive to customer needs. I have enjoyed...

Aug 2023
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VP/Other Executive

Relationship, Product

FinThrive does a good job of finding coverage for us. They have been consistent in their ability to...

Aug 2023
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VP/Other Executive

Value

The FinThrive solution can be an expensive product, and we can pay a decent amount for the coverage...

Aug 2023
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(0)
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VP/Other Executive

Operations

FinThrive doesn't really provide ongoing training. There is really just quality control during the implementation....

Aug 2023
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(0)
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VP/Other Executive

Relationship

FinThrive has an opportunity to go against their business model and do some consultative work to...

Aug 2023
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(0)
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Analyst/Coordinator

Product

Sometimes there are some details that get left out of reports in the system, but that does not...

Aug 2023
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Analyst/Coordinator

Relationship

Sometimes somebody from FinThrive is on vacation, and they forget to release accounts, but the...

Aug 2023
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Analyst/Coordinator

Product

The reports in FinThrive Insurance Discover are really beneficial. Most of the time, the system’s...

Aug 2023
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Analyst/Coordinator

Value

FinThrive Insurance Discover is very cost effective for us. Hospitals are crazy not to use it...

Aug 2023
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Analyst/Coordinator

Product

Occasionally, some insurance companies don’t have enough information in the system. I am not sure...

Aug 2023
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Analyst/Coordinator

Product

The biggest challenge I see with the tool is when we are working on something and it times out....

Aug 2023
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(0)
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Director

Loyalty, Product

FinThrive Insurance Discover identifies missing insurance coverage. So we give FinThrive a file, and...

Jul 2023
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VP/Other Executive

Value

FinThrive seems to charge for every little thing overall, but they don't do that specifically with...

Jul 2023
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VP/Other Executive

Loyalty

In terms of integration, we have to do everything. We have to get another product to bring the...

Jul 2023
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VP/Other Executive

Relationship, Product

There is not a lot of conversation with FinThrive. I wasn't aware that FinThrive had taken over one...

Jul 2023
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VP/Other Executive

Relationship

Our vendor manager can call FinThrive, and they will fix something right away for us. That is not a...

Jul 2023
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(0)
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VP/Other Executive

Product

FinThrive Insurance Discover does what FinThrive says it is going to do; it definitely finds...

Jul 2023
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(0)
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VP/Other Executive

Operations

We self-train; there is no ongoing training for FinThrive Insurance Discover that I am aware of. We...

Jul 2023
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Manager

Culture, Value

We have found constant discrepancies in FinThrive’s monthly invoicing. They are trying to charge us...

Jul 2023
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Manager

Relationship

We are in regular communication with FinThrive’s provider relations person. The vendor advertised...

Jul 2023
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Director

Relationship

FinThrive has been going through changes for a couple of years, and we have been feeling those....

Jul 2023
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Director

Operations

With implementations, FinThrive can be difficult to work with, and they take a lot longer than we...

Jul 2023
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(0)
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Director

Relationship, Product

One time, we were fixing some things for our organization, and as a result, we stopped sending files...

Jul 2023
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(0)
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Director

Relationship, Product

I haven’t seen anything new from the product. And whenever we want or need something, we have to...

Jul 2023
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Director

Value

We made an optimization that automatically excludes things or changes the timing of things, and that...

Jul 2023
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(0)
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Director

Value

We are seeing financial benefits from the product, and that is key.

Jul 2023
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(0)
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Director

Product

This product is a back-end solution, and it is great that we are catching things, but we continue to...

Jul 2023
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(0)
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Director

Relationship, Product

We never have problems with FinThrive. They are one of our best vendors. Most vendors would be...

Jul 2023
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(0)
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Director

Operations, Product

FinThrive Insurance Discover does what we expect it to do from a technology perspective. With the...

Jun 2023
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(0)
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Director

Relationship

FinThrive is very good from a customer service perspective. Their support team is very responsive...

Jun 2023
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(0)
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Director

Value

We have a flat contingency fee with FinThrive, so there are no programming fees. There are some...

Jun 2023
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Director

Loyalty, Product

FinThrive Insurance Discover has been a valid product. There haven't been any issues or concerns...

Jun 2023
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(0)
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Director

Value

If I had to make a choice, I would buy FinThrive Insurance Discover again, but I always look at...

Jun 2023
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(0)
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Director

Relationship

We have to push FinThrive sometimes. I don't know whether they are as proactive as we would like,...

Jun 2023
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(0)
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Director

Product

We have another partner in addition to FinThrive, and the other vendor is set up as FinThrive's...

Jun 2023
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(0)
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Director

Operations

One issue is the training. FinThrive does a good job of being available and training our team, and...

Jun 2023
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(0)
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Director

Product

One negative thing about FinThrive Insurance Discover is that we work the discoveries through...

Jun 2023
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(0)
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Analyst/Coordinator

Product, Value

When it comes to insurance discovery, FinThrive does a great job, and they find different coverage...

May 2023
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(0)
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Analyst/Coordinator

Relationship

FinThrive is very responsive, and they have various ways of providing support. They have a dedicated...

May 2023
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(0)
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Analyst/Coordinator

Value

FinThrive Insurance Discover helps us because it brings more money in the door eventually. It gives...

May 2023
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(0)
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Analyst/Coordinator

Product

FinThrive Insurance Discover is a lot better to use than it used to be. We can easily move around...

May 2023
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Director

Culture, Product

I definitely feel like the product works as it is promoted. It could potentially have some...

Apr 2023
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Director

Product

FinThrive doesn’t offer integration with our HIS, so that is a bit of a sticking point for me. I...

Apr 2023
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(0)
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Director

Product

One thing that needs improvement in the product is the ability to categorize the payers that the...

Apr 2023
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(0)
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Director

Operations

We implemented the product, and the process seemed to take a little longer than it should have. But...

Apr 2023
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(0)
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Director

Relationship

From a timely response perspective, the vendor has struggled in the past. But since the transition...

Apr 2023
||
(0)
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Director

Operations

The vendor doesn’t offer a lot of ongoing training with this product. We get our access and move...

Apr 2023
||
(0)
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Director

Relationship

The vendor sends out emails if they are going to have some downtime. They do send out an email when...

Apr 2023
||
(0)
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Director

Relationship

The support could be better because we usually have to send an email and wait for a response, and...

Apr 2023
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(0)
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Director

Loyalty, Product

I love FinThrive. They bought out a certain product a while ago, and that product has stayed the...

Mar 2023
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(0)
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Director

Product, Value

We have patients who call us and give us their insurance information up front. We also have...

Mar 2023
||
(0)
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Director

Relationship

I rarely need to go to FinThrive for support because the product is easy to use.

Mar 2023
||
(0)
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Director

Relationship

FinThrive was very proactive during the COVID-19 pandemic. We went to them and asked whether they...

Mar 2023
||
(0)
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Manager

Product

We have fairly regularly found that the coverage was not correct during our process of review, but...

Mar 2023
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(0)
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Manager

Relationship

I have never really had any issues with FinThrive’s website, but when I do have issues, our client...

Mar 2023
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(0)
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Manager

Relationship, Product

I personally do not have an issue with FinThrive’s process. There are occasions when we find errors...

Mar 2023
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(0)
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Manager

Relationship

We have had some struggles with our client manager and experienced some overturns.

Mar 2023
||
(0)
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Manager

Operations

We have never been trained on anything by FinThrive.

Mar 2023
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(0)
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VP/Other Executive

Value

FinThrive has a great product, but unfortunately, the product keeps finding too much. We are...

Jan 2023
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(0)
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Director

Relationship, Product

TransUnion eScan is pretty user friendly. My staff uses it regularly, and they have no issues with...

Jan 2023
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(0)
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Director

Relationship

If the vendor gives us something they have found but we actually identified the coverage prior, we...

Jan 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

The tool will tell us when a person has coverage. Then, we can go to various websites to verify that...

Dec 2022
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(0)
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Analyst/Coordinator

Product

The solution is good, but I would prefer it if it weren't in a portal because we don't have the same...

Dec 2022
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(0)
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Manager

Product, Value

For the future, I would like FinThrive to pay closer attention to the Medicaid program codes because...

Dec 2022
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(0)
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Manager

Relationship

FinThrive has never come back and asked why we denied something. That has never been an issue. If we...

Dec 2022
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(0)
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Manager

Product

When FinThrive took over this product, the platform looked very similar to how TransUnion had it. It...

Dec 2022
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(0)
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Manager

Product

In the eScan system, there really wasn't an interactive mode where we could put a comment about why...

Dec 2022
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(0)
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Manager

Relationship, Product, Value

FinThrive returns a lot of information but nothing out of the ordinary. They return the big...

Dec 2022
||
(0)
 Thank you  Helpful

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Manager

Product

TransUnion eScan is a well-oiled machine. Our registration team registers the patient as self-pay,...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

We know TransUnion eScan down to a science. FinThrive doesn't deviate from their course, and when...

Dec 2022
||
(0)
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Manager

Relationship

FinThrive has great tech support. They help us with taskwork and all those good things. The vendor...

Dec 2022
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(0)
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Manager

Product

We like the reporting in FinThrive's system because it is done weekly, so we are able to work the...

Dec 2022
||
(0)
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Manager

Culture, Relationship

We like the invoicing and that we know when to look out for it. It is easy to view and work with,...

Dec 2022
||
(0)
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Manager

Relationship

We don't have a lot of communication with the representatives from FinThrive, so we don't have any...

Oct 2022
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(0)
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Manager

Relationship, Operations

Getting a new facility up and running seems to take a little while. There is a delay, and we don't...

Oct 2022
||
(0)
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Manager

Product

TransUnion eScan is a completely separate system and does not feed back into our program. It would...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

When the vendor transitioned from nThrive to FinThrive, the process was seamless. Everything has...

Oct 2022
||
(0)
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Manager

Relationship

I would tell a peer that the vendor has been pretty good to work with. It took a while to find a...

Oct 2022
||
(0)
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