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FinThrive Insurance Discover Commentary
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Subject Expert
Dustin Cragun
VP of Engagement
KLAS VP of Engagement - Dustin Cragun
 
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Manager

Relationship, Product

This doesn’t happen all the time, but FinThrive will report on coverage that the patient doesn't...

Aug 2024
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Manager

Relationship

FinThrive has a new person that is my contact, and they have been amazing to the point of I don't...

Aug 2024
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Manager

Relationship, Product

We had to submit claims to a government agency back when COVID-19 first hit. We would have our...

Aug 2024
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Manager

Relationship, Product

Whenever I report a problem to FinThrive, for example, if they are reporting coverage in the wrong...

Aug 2024
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Analyst/Coordinator

Relationship

I have email contacts at FinThrive I can reach out to. If I email them with a question or concern, I...

Aug 2024
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Analyst/Coordinator

Relationship, Product

FinThrive Insurance Discover is never down. In all my time using the product, I have never gotten an...

Aug 2024
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Analyst/Coordinator

Operations

Once a team member is through the initial training period for FinThrive Insurance Discover, the...

Aug 2024
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Analyst/Coordinator

Product, Value

When we have a patient who tells us they don’t have insurance, we write off the account through our...

Aug 2024
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Analyst/Coordinator

Relationship, Product

Through the FinThrive Insurance Discover portal, we get regular reports broken out into different...

Aug 2024
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Analyst/Coordinator

Product

I have been very happy with the FinThrive Insurance Discover upgrades. Usually, the upgrades are...

Aug 2024
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Analyst/Coordinator

Product

The ease of use for FinThrive Insurance Discover is good. The product is very helpful.

Aug 2024
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Director

Relationship

I like the FinThrive representatives that we work with. They are always looking out for us and...

Jul 2024
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Director

Relationship, Product

FinThrive could improve on their exclusion. When we run a report through them and they bring back...

Jul 2024
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Director

Value

The biggest thing about using FinThrive Insurance Discover is the ROI. The number of coverage...

Jul 2024
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VP/Other Executive

Relationship

I can contact some higher-ups at FinThrive, and they respond and help out when needed.

Jul 2024
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VP/Other Executive

Value

FinThrive is one of the best vendors in the industry, and FinThrive Insurance Discovery is a better...

Jul 2024
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VP/Other Executive

Relationship, Product

We have been working on some projects with FinThrive for a while, but right now, what FinThrive...

Jul 2024
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VP/Other Executive

Operations

FinThrive had good initial training, and we haven't really needed training since then. I haven't...

Jul 2024
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VP/Other Executive

Product

We would like to be able to take FinThrive Insurance Discover’s findings and load them directly into...

Jul 2024
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Director

Operations, Product

FinThrive Insurance Discover is in a web-based portal and it is very easy to use, so we don't really...

Jul 2024
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Analyst/Coordinator

Product

I like that the information we get in FinThrive Insurance Discover is pretty darn accurate. The...

May 2024
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VP/Other Executive

Value

The charges for FinThrive Insurance Discover are pretty basic. We add coverage, and the vendor...

Apr 2024
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VP/Other Executive

Relationship, Product

FinThrive Insurance Discover does a good job of finding coverage and returning it quickly. The...

Apr 2024
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Manager

Relationship, Product

FinThrive does fairly well at getting our coverage sent over to us. There was a little glitch in...

Mar 2024
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Manager

Relationship, Product

For the most part, FinThrive's system is okay for us. One thing that might be a downfall for the...

Mar 2024
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Analyst/Coordinator

Product

Going to FinThrive didn't change a whole lot. I would like the availability to organize the work...

Feb 2024
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Analyst/Coordinator

Operations, Product

We have a pretty extensive job aid that goes through all sorts of different scenarios. So if we get...

Feb 2024
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Analyst/Coordinator

Product

Sometimes the portal just goes down, and then we get information and emails that don't really...

Feb 2024
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Analyst/Coordinator

Relationship

I have actually gotten locked out of the portal before. I got ahold of a person right away, and they...

Feb 2024
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Analyst/Coordinator

Value

We find insurance that people don't have listed, and sometimes those people are doing self-pay....

Feb 2024
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Manager

Product

FinThrive Insurance Discover provides us with the correct insurance for most of the patients we have...

Feb 2024
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Manager

Relationship

The people at FinThrive are receptive. They usually answer questions in a timely manner, and they...

Feb 2024
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Manager

Product

FinThrive’s algorithm for finding coverage is probably the best I have seen. I'm not sure exactly...

Jan 2024
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Manager

Relationship

We have a good working relationship with the provider representatives. If we need anything or have...

Jan 2024
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Manager

Product

Sometimes, the vendor returns coverage that is not applicable. I want a way to filter out some of...

Jan 2024
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Manager

Product

The portal is not user friendly in the aspect of filtering out criteria. The vendor could do a...

Jan 2024
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Analyst/Coordinator

Relationship, Value

I think that the system works well for users who have some experience with collections, fees, and...

Jan 2024
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Analyst/Coordinator

Value

There are some insurances that the system can't find. We have another vendor's system that can find...

Jan 2024
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VP/Other Executive

Loyalty

There are so many new tools on the market. There isn't a reason I wouldn't buy FinThrive Insurance...

Jan 2024
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VP/Other Executive

Relationship

FinThrive was a good partner during COVID-19. They did a lot of work for us around COVID-19....

Jan 2024
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VP/Other Executive

Product

FinThrive really hasn’t given me any new technology. FinThrive Insurance Discover has been the way...

Jan 2024
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VP/Other Executive

Product, Value

I would tell others that FinThrive is way too efficient in finding things, so people should make...

Jan 2024
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Manager

Product

The product is easy to use and easy to get around. When we are creating our work queues, things are...

Dec 2023
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Manager

Culture, Operations, Product

There was a week when one of us forgot to pull things in our queue. The next week, the next person...

Dec 2023
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Analyst/Coordinator

Loyalty

My organization has higher-ups who deal with FinThrive on a different level, but as far as I am...

Nov 2023
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Analyst/Coordinator

Relationship, Operations

We received our initial training from FinThrive, and we haven't seen them since. However, there...

Nov 2023
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(0)
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Analyst/Coordinator

Product

The system has some issues here and there. There are times when the system will find an account that...

Nov 2023
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(0)
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Analyst/Coordinator

Product

FinThrive's system seems to work well for what we use it for. I am happy with the product. I am not...

Nov 2023
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Manager

Value

I don't know whether there is anything else that senior management may want from FinThrive Insurance...

Nov 2023
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(0)
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Manager

Relationship, Operations

I find FinThrive Insurance Discover to be very easy. I did a training a long time ago with...

Nov 2023
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(0)
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Manager

Product

I'm very happy with FinThrive Insurance Discover. The system tells me that a person is open for...

Nov 2023
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(0)
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Manager

Product

FinThrive Insurance Discover only reports one of the codes when a patient may have multiple codes. I...

Nov 2023
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Manager

Relationship, Product

FinThrive Insurance Discover is a pretty basic system. The vendor gives me their discoveries, I...

Nov 2023
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Manager

Relationship

I work with someone from FinThrive. They aren't an executive, but I can call them if I need something....

Nov 2023
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Analyst/Coordinator

Relationship, Operations

Getting in touch with everyone over at FinThrive for any access requests has been very easy. The...

Oct 2023
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Analyst/Coordinator

Product

I have had a very positive experience with the portal. I find it to be very user friendly. The tool...

Oct 2023
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Analyst/Coordinator

Product

I can speak very highly of working with FinThrive in general. The system tells us when there are...

Oct 2023
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