FinThrive Insurance Discover Commentary
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Dustin Cragun
SRU Manager
KLAS SRU Manager - Dustin Cragun
 
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User Commentary

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Analyst/Coordinator

Product

I like that the information we get in FinThrive Insurance Discover is pretty darn accurate. The...

May 2024
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VP/Other Executive

Value

The charges for FinThrive Insurance Discover are pretty basic. We add coverage, and the vendor...

Apr 2024
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VP/Other Executive

Relationship, Product

FinThrive Insurance Discover does a good job of finding coverage and returning it quickly. The...

Apr 2024
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Manager

Relationship, Product

FinThrive does fairly well at getting our coverage sent over to us. There was a little glitch in...

Mar 2024
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Manager

Relationship, Product

For the most part, FinThrive's system is okay for us. One thing that might be a downfall for the...

Mar 2024
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Analyst/Coordinator

Product

Going to FinThrive didn't change a whole lot. I would like the availability to organize the work...

Feb 2024
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Analyst/Coordinator

Operations, Product

We have a pretty extensive job aid that goes through all sorts of different scenarios. So if we get...

Feb 2024
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Analyst/Coordinator

Product

Sometimes the portal just goes down, and then we get information and emails that don't really...

Feb 2024
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Analyst/Coordinator

Relationship

I have actually gotten locked out of the portal before. I got ahold of a person right away, and they...

Feb 2024
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Analyst/Coordinator

Value

We find insurance that people don't have listed, and sometimes those people are doing self-pay....

Feb 2024
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Manager

Product

FinThrive Insurance Discover provides us with the correct insurance for most of the patients we have...

Feb 2024
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Manager

Relationship

The people at FinThrive are receptive. They usually answer questions in a timely manner, and they...

Feb 2024
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Manager

Product

FinThrive’s algorithm for finding coverage is probably the best I have seen. I'm not sure exactly...

Jan 2024
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Manager

Relationship

We have a good working relationship with the provider representatives. If we need anything or have...

Jan 2024
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Manager

Product

Sometimes, the vendor returns coverage that is not applicable. I want a way to filter out some of...

Jan 2024
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Manager

Product

The portal is not user friendly in the aspect of filtering out criteria. The vendor could do a...

Jan 2024
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Analyst/Coordinator

Relationship, Value

I think that the system works well for users who have some experience with collections, fees, and...

Jan 2024
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Analyst/Coordinator

Value

There are some insurances that the system can't find. We have another vendor's system that can find...

Jan 2024
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VP/Other Executive

Loyalty

There are so many new tools on the market. There isn't a reason I wouldn't buy FinThrive Insurance...

Jan 2024
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VP/Other Executive

Relationship

FinThrive was a good partner during COVID-19. They did a lot of work for us around COVID-19....

Jan 2024
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VP/Other Executive

Product

FinThrive really hasn’t given me any new technology. FinThrive Insurance Discover has been the way...

Jan 2024
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VP/Other Executive

Product, Value

I would tell others that FinThrive is way too efficient in finding things, so people should make...

Jan 2024
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Manager

Product

The product is easy to use and easy to get around. When we are creating our work queues, things are...

Dec 2023
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Manager

Culture, Operations, Product

There was a week when one of us forgot to pull things in our queue. The next week, the next person...

Dec 2023
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Analyst/Coordinator

Loyalty

My organization has higher-ups who deal with FinThrive on a different level, but as far as I am...

Nov 2023
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Analyst/Coordinator

Relationship, Operations

We received our initial training from FinThrive, and we haven't seen them since. However, there...

Nov 2023
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Analyst/Coordinator

Product

The system has some issues here and there. There are times when the system will find an account that...

Nov 2023
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Analyst/Coordinator

Product

FinThrive's system seems to work well for what we use it for. I am happy with the product. I am not...

Nov 2023
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Manager

Value

I don't know whether there is anything else that senior management may want from FinThrive Insurance...

Nov 2023
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Manager

Relationship, Operations

I find FinThrive Insurance Discover to be very easy. I did a training a long time ago with...

Nov 2023
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Manager

Product

I'm very happy with FinThrive Insurance Discover. The system tells me that a person is open for...

Nov 2023
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Manager

Product

FinThrive Insurance Discover only reports one of the codes when a patient may have multiple codes. I...

Nov 2023
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Manager

Relationship, Product

FinThrive Insurance Discover is a pretty basic system. The vendor gives me their discoveries, I...

Nov 2023
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Manager

Relationship

I work with someone from FinThrive. They aren't an executive, but I can call them if I need something....

Nov 2023
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Analyst/Coordinator

Relationship, Operations

Getting in touch with everyone over at FinThrive for any access requests has been very easy. The...

Oct 2023
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Analyst/Coordinator

Product

I have had a very positive experience with the portal. I find it to be very user friendly. The tool...

Oct 2023
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Analyst/Coordinator

Product

I can speak very highly of working with FinThrive in general. The system tells us when there are...

Oct 2023
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VP/Other Executive

Value

Two outcomes we have seen with FinThrive's product are the ability to identify coverage and the...

Oct 2023
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Director

Product, Value

FinThrive Insurance Discover has been able to identify when a patient has Medicaid as a secondary...

Oct 2023
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Director

Product

FinThrive Insurance Discover is a product that we can just set up and have it work. It never goes...

Oct 2023
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Director

Relationship

It isn't as easy to get support from the vendor as it used to be. I am not sure whether that is...

Oct 2023
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VP/Other Executive

Relationship, Product

FinThrive works really well, and they have helped us integrate the system within our EMR....

Oct 2023
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VP/Other Executive

Relationship

Sometimes we have to go after FinThrive to help us get better. There have been a few times we have...

Oct 2023
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VP/Other Executive

Relationship, Operations

FinThrive does a good job of continuing to tell us how to use the product and make sure it is...

Oct 2023
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VP/Other Executive

Relationship, Product

FinThrive offers a great solution. It provides us with a lot of support in finding insurance, but...

Oct 2023
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VP/Other Executive

Culture, Relationship

FinThrive is constantly trying to evaluate how they can purchase other companies that would meet...

Oct 2023
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Director

Relationship

FinThrive keeps their promises, and their scheduled reviews with us really demonstrate that fact....

Oct 2023
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Director

Value

Overall, the quality of FinThrive Insurance Discover is great, including the upgrades. We haven’t...

Oct 2023
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Director

Loyalty

We will be using FinThrive to help us with coverage discovery, and I am really looking forward to...

Oct 2023
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Director

Product

I will always speak very highly of FinThrive Insurance Discover because I think it is the best...

Sep 2023
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Director

Relationship

FinThrive contacts me so much more for another product we use from them. With FinThrive Insurance...

Sep 2023
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Director

Culture, Product

I appreciate FinThrive because the invoicing is very user friendly. I go into the vendor's invoice...

Sep 2023
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Director

Value

The downside of the product is that the vendor offers free DSH reporting, and I wish it were better....

Sep 2023
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VP/Other Executive

Relationship

FinThrive has a good, strong leadership team that is responsive to customer needs. I have enjoyed...

Aug 2023
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VP/Other Executive

Relationship, Product

FinThrive does a good job of finding coverage for us. They have been consistent in their ability to...

Aug 2023
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VP/Other Executive

Value

The FinThrive solution can be an expensive product, and we can pay a decent amount for the coverage...

Aug 2023
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VP/Other Executive

Operations

FinThrive doesn't really provide ongoing training. There is really just quality control during the implementation....

Aug 2023
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VP/Other Executive

Relationship

FinThrive has an opportunity to go against their business model and do some consultative work to...

Aug 2023
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Analyst/Coordinator

Product

Sometimes there are some details that get left out of reports in the system, but that does not...

Aug 2023
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Analyst/Coordinator

Relationship

Sometimes somebody from FinThrive is on vacation, and they forget to release accounts, but the...

Aug 2023
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Analyst/Coordinator

Product

The reports in FinThrive Insurance Discover are really beneficial. Most of the time, the system’s...

Aug 2023
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Analyst/Coordinator

Value

FinThrive Insurance Discover is very cost effective for us. Hospitals are crazy not to use it...

Aug 2023
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Analyst/Coordinator

Product

Occasionally, some insurance companies don’t have enough information in the system. I am not sure...

Aug 2023
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Analyst/Coordinator

Product

The biggest challenge I see with the tool is when we are working on something and it times out....

Aug 2023
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Director

Loyalty, Product

FinThrive Insurance Discover identifies missing insurance coverage. So we give FinThrive a file, and...

Jul 2023
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VP/Other Executive

Value

FinThrive seems to charge for every little thing overall, but they don't do that specifically with...

Jul 2023
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VP/Other Executive

Loyalty

In terms of integration, we have to do everything. We have to get another product to bring the...

Jul 2023
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VP/Other Executive

Relationship, Product

There is not a lot of conversation with FinThrive. I wasn't aware that FinThrive had taken over one...

Jul 2023
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VP/Other Executive

Relationship

Our vendor manager can call FinThrive, and they will fix something right away for us. That is not a...

Jul 2023
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VP/Other Executive

Product

FinThrive Insurance Discover does what FinThrive says it is going to do; it definitely finds...

Jul 2023
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VP/Other Executive

Operations

We self-train; there is no ongoing training for FinThrive Insurance Discover that I am aware of. We...

Jul 2023
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Manager

Culture, Value

We have found constant discrepancies in FinThrive’s monthly invoicing. They are trying to charge us...

Jul 2023
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Manager

Relationship

We are in regular communication with FinThrive’s provider relations person. The vendor advertised...

Jul 2023
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Director

Relationship

FinThrive has been going through changes for a couple of years, and we have been feeling those....

Jul 2023
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Director

Operations

With implementations, FinThrive can be difficult to work with, and they take a lot longer than we...

Jul 2023
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(0)
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Director

Relationship, Product

One time, we were fixing some things for our organization, and as a result, we stopped sending files...

Jul 2023
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(0)
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Director

Relationship, Product

I haven’t seen anything new from the product. And whenever we want or need something, we have to...

Jul 2023
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Director

Value

We made an optimization that automatically excludes things or changes the timing of things, and that...

Jul 2023
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Director

Value

We are seeing financial benefits from the product, and that is key.

Jul 2023
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Director

Product

This product is a back-end solution, and it is great that we are catching things, but we continue to...

Jul 2023
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Director

Relationship, Product

We never have problems with FinThrive. They are one of our best vendors. Most vendors would be...

Jul 2023
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