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User Commentary
Product
I will always speak very highly of FinThrive Insurance Discover because I think it is the best...
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Relationship
FinThrive contacts me so much more for another product we use from them. With FinThrive Insurance...
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Culture, Product
I appreciate FinThrive because the invoicing is very user friendly. I go into the vendor's invoice...
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Value
The downside of the product is that the vendor offers free DSH reporting, and I wish it were better....
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Relationship
FinThrive has a good, strong leadership team that is responsive to customer needs. I have enjoyed...
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Relationship, Product
FinThrive does a good job of finding coverage for us. They have been consistent in their ability to...
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Value
The FinThrive solution can be an expensive product, and we can pay a decent amount for the coverage...
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Operations
FinThrive doesn't really provide ongoing training. There is really just quality control during the implementation....
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Relationship
FinThrive has an opportunity to go against their business model and do some consultative work to...
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Product
Sometimes there are some details that get left out of reports in the system, but that does not...
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Relationship
Sometimes somebody from FinThrive is on vacation, and they forget to release accounts, but the...
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Product
The reports in FinThrive Insurance Discover are really beneficial. Most of the time, the system’s...
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Value
FinThrive Insurance Discover is very cost effective for us. Hospitals are crazy not to use it...
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Product
Occasionally, some insurance companies don’t have enough information in the system. I am not sure...
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Product
The biggest challenge I see with the tool is when we are working on something and it times out....
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Loyalty, Product
FinThrive Insurance Discover identifies missing insurance coverage. So we give FinThrive a file, and...
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Value
FinThrive seems to charge for every little thing overall, but they don't do that specifically with...
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Loyalty
In terms of integration, we have to do everything. We have to get another product to bring the...
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Relationship, Product
There is not a lot of conversation with FinThrive. I wasn't aware that FinThrive had taken over one...
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Relationship
Our vendor manager can call FinThrive, and they will fix something right away for us. That is not a...
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Product
FinThrive Insurance Discover does what FinThrive says it is going to do; it definitely finds...
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Operations
We self-train; there is no ongoing training for FinThrive Insurance Discover that I am aware of. We...
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Culture, Value
We have found constant discrepancies in FinThrive’s monthly invoicing. They are trying to charge us...
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Relationship
We are in regular communication with FinThrive’s provider relations person. The vendor advertised...
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Relationship
FinThrive has been going through changes for a couple of years, and we have been feeling those....
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Operations
With implementations, FinThrive can be difficult to work with, and they take a lot longer than we...
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Relationship, Product
One time, we were fixing some things for our organization, and as a result, we stopped sending files...
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Relationship, Product
I haven’t seen anything new from the product. And whenever we want or need something, we have to...
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Value
We made an optimization that automatically excludes things or changes the timing of things, and that...
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Value
We are seeing financial benefits from the product, and that is key.
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Product
This product is a back-end solution, and it is great that we are catching things, but we continue to...
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Relationship, Product
We never have problems with FinThrive. They are one of our best vendors. Most vendors would be...
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Operations, Product
FinThrive Insurance Discover does what we expect it to do from a technology perspective. With the...
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Relationship
FinThrive is very good from a customer service perspective. Their support team is very responsive...
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Value
We have a flat contingency fee with FinThrive, so there are no programming fees. There are some...
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Loyalty, Product
FinThrive Insurance Discover has been a valid product. There haven't been any issues or concerns...
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Value
If I had to make a choice, I would buy FinThrive Insurance Discover again, but I always look at...
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Relationship
We have to push FinThrive sometimes. I don't know whether they are as proactive as we would like,...
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Product
We have another partner in addition to FinThrive, and the other vendor is set up as FinThrive's...
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Operations
One issue is the training. FinThrive does a good job of being available and training our team, and...
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Product
One negative thing about FinThrive Insurance Discover is that we work the discoveries through...
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Product, Value
When it comes to insurance discovery, FinThrive does a great job, and they find different coverage...
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Relationship
FinThrive is very responsive, and they have various ways of providing support. They have a dedicated...
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Value
FinThrive Insurance Discover helps us because it brings more money in the door eventually. It gives...
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Product
FinThrive Insurance Discover is a lot better to use than it used to be. We can easily move around...
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Culture, Product
I definitely feel like the product works as it is promoted. It could potentially have some...
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Product
FinThrive doesn’t offer integration with our HIS, so that is a bit of a sticking point for me. I...
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Product
One thing that needs improvement in the product is the ability to categorize the payers that the...
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Operations
We implemented the product, and the process seemed to take a little longer than it should have. But...
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Relationship
From a timely response perspective, the vendor has struggled in the past. But since the transition...
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Operations
The vendor doesn’t offer a lot of ongoing training with this product. We get our access and move...
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Relationship
The vendor sends out emails if they are going to have some downtime. They do send out an email when...
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Relationship
The support could be better because we usually have to send an email and wait for a response, and...
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Loyalty, Product
I love FinThrive. They bought out a certain product a while ago, and that product has stayed the...
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Product, Value
We have patients who call us and give us their insurance information up front. We also have...
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Relationship
I rarely need to go to FinThrive for support because the product is easy to use.
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Relationship
FinThrive was very proactive during the COVID-19 pandemic. We went to them and asked whether they...
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Product
We have fairly regularly found that the coverage was not correct during our process of review, but...
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Relationship
I have never really had any issues with FinThrive’s website, but when I do have issues, our client...
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Relationship, Product
I personally do not have an issue with FinThrive’s process. There are occasions when we find errors...
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Relationship
We have had some struggles with our client manager and experienced some overturns.
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Operations
We have never been trained on anything by FinThrive.
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Value
FinThrive has a great product, but unfortunately, the product keeps finding too much. We are...
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Relationship, Product
TransUnion eScan is pretty user friendly. My staff uses it regularly, and they have no issues with...
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Relationship
If the vendor gives us something they have found but we actually identified the coverage prior, we...
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Loyalty, Product
The tool will tell us when a person has coverage. Then, we can go to various websites to verify that...
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Product
The solution is good, but I would prefer it if it weren't in a portal because we don't have the same...
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Product, Value
For the future, I would like FinThrive to pay closer attention to the Medicaid program codes because...
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Relationship
FinThrive has never come back and asked why we denied something. That has never been an issue. If we...
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Product
When FinThrive took over this product, the platform looked very similar to how TransUnion had it. It...
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Product
In the eScan system, there really wasn't an interactive mode where we could put a comment about why...
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Relationship, Product, Value
FinThrive returns a lot of information but nothing out of the ordinary. They return the big...
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Product
TransUnion eScan is a well-oiled machine. Our registration team registers the patient as self-pay,...
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Operations, Product
We know TransUnion eScan down to a science. FinThrive doesn't deviate from their course, and when...
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Relationship
FinThrive has great tech support. They help us with taskwork and all those good things. The vendor...
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Product
We like the reporting in FinThrive's system because it is done weekly, so we are able to work the...
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Culture, Relationship
We like the invoicing and that we know when to look out for it. It is easy to view and work with,...
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Relationship
We don't have a lot of communication with the representatives from FinThrive, so we don't have any...
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Relationship, Operations
Getting a new facility up and running seems to take a little while. There is a delay, and we don't...
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Product
TransUnion eScan is a completely separate system and does not feed back into our program. It would...
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Operations, Product
When the vendor transitioned from nThrive to FinThrive, the process was seamless. Everything has...
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Relationship
I would tell a peer that the vendor has been pretty good to work with. It took a while to find a...
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