2021 Best In KLAS IV Workflow Management

Decision Insights

IV Workflow Management 2022

27 December 22 | Jackson Tate and Ruirui Sun

Health systems rely on IV workflow management solutions to streamline and improve pharmacy operations. Functionality has emerged as the most important criteria for prospective clients; however, no vendor both meets all customer needs and performs at a high level, and each customer base notes gaps in functionality. To (1) understand which solutions are being selected and why and (2) help provider organizations select solutions that meet their unique needs, this report examines 35 recently finalized or pending purchase decisions validated by KLAS between February 2020 and June 2022. Customer satisfaction data provides additional context on which vendors best meet customer expectations.

Gravimetric verification has been touted as a way to drive significant patient safety gains, and most major IV workflow management vendors have released this functionality. However, the associated challenges (e.g., maintaining an accurate drug density database, changes to compounding workflows) have hurt perceived value for some healthcare organizations, and so far, only BD has demonstrated broad deployment in their customer base. This report examines the maturity of vendors’ gravimetric verification functionality, provides a first look at BD’s performance in this area, and assesses how the technology affects purchase decisions across the market.

Company/solution	Overall performance score (100-point scale)	Total evaluations	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

BD Grifols PharmacyKeeper Verification	86.6	n=36	0%	B	A-	B	B	B+	A-

Baxter DoseEdge System	75.9	n=28	0%	C	C	B-	C+	C	B-

BD Pyxis IV Prep	74.7	n=25	N/A	C-	B-	C	C	C	B
	50.0	100.0

Company/solution	Trend (2020-2021)	Culture	Loyalty	Operations	Product	Relationship	Value

BD Grifols PharmacyKeeper Verification 86.6 n=36 COMMENTS	0%	B	A-	B	B	B+	A-
Baxter DoseEdge System 75.9 n=28 COMMENTS	0%	C	C	B-	C+	C	B-
BD Pyxis IV Prep 74.7 n=25 COMMENTS	N/A	C-	B-	C	C	C	B

Company/solution	Overall performance score (100-point scale)	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

Epic IV Dispense Prep [C]	87.3	n=44	B+	A	B	B	B	A-

Company/solution	Overall performance score (100-point scale)	Total evaluations

Epic IV Dispense Prep [C] culture B+ loyalty A operations B product B relationship B value A-	87.3	n=44

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