DoseEdge Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Relationship
The quality of the vendor's support depends on who we get on the support call. My fundamental...
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Product
Generally, the product is solid. It runs on Windows. The user interface gives the users a lot of...
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Loyalty
When we selected DoseEdge, it was the only product that met our needs at the time. Since then, our...
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Product
DoseEdge communicates with our other solutions. We are on an Epic solution, and the solution talks...
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Relationship
Baxter is pretty accessible. They just have daytime hours, so for third-shift people, that is less...
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Culture, Loyalty
Our company looked at another option when our contract came to a close not too long ago, but they...
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Loyalty, Product
Baxter upgraded their behind-the-scenes features so we can edit the libraries. That is nice, but it...
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Operations
We really don't get ongoing training, so I would like Baxter to come in once every two months or so...
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Value
Sometimes, our techs complain that certain steps in the system are kind of hard to interpret. They...
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Product
One thing that I have struggled with since we went live on the system is that there isn't a way to...
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Relationship, Value
Baxter's customer service for DoseEdge is much better than it is for their pumps. Baxter has given...
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Product
The product is robust. There aren't glitches in it. It doesn't go down. DoseEdge is reliable. We...
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Value
There are competitors' products that are free to use and are quickly gaining the feature set that...
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Relationship
If all the builds are to specification, DoseEdge works. But many things are outside of Baxter's...
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Loyalty, Product
With DoseEdge, we have a bidirectional interface. I don't think we would have kept the application...
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Relationship
There are certain things that have led to downtime with DoseEdge, and some of those are within our...
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Relationship
I have a very good connection with someone at Baxter, and they reach out. They are like our...
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Product, Value
With DoseEdge's type of software, it is already difficult to drive tangible outcomes, but working...
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Operations
Baxter’s initial training involves one of their set integration leads coming on-site, being...
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Product
The specifics that make DoseEdge favorable are the ease of use, the ability to have the photo image...
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Loyalty
I expect my overall satisfaction to be at the top of the charts. We are currently upgrading...
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Relationship
Baxter doesn't have a good ticketing system. Their ticketing process essentially involves us...
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Relationship
The only good thing about Baxter's support is that there is a 1-800 number for urgent needs. We have...
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Relationship
Baxter is horrible when it comes to proactive service. That really depends on the support person...
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Value
I don't have any doubts that we have received our money's worth with DoseEdge. We have a lot of...
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Product
With DoseEdge, the bidirectional integration is tough. Sending the information back is particularly...
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Loyalty, Product
We need a little more information in our records, like a recipe for the item that we are...
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Relationship, Product
I sometimes feel like we find holes with the regulations, but when we bring them up with Baxter, it...
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Relationship, Product
Baxter’s new technology development is just a little slow. I get that it takes a while to get stuff...
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Operations, Product, Value
The pro of DoseEdge is that if we have technical people that have the time, there is a ton of...
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Relationship
I really appreciate that Baxter feels like a small company. Some of the people that I call at the...
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Operations, Product
Baxter could improve the system's ease of use by providing better education.
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Loyalty
We utilize DoseEdge in a fairly robust manner. We rely on DoseEdge for the majority of our...
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Operations, Product
I am not a fan of the design of DoseEdge, particularly Baxter’s reporting tools. They are miserable....
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Loyalty, Product
DoseEdge does work well for compounding tasks but still has areas of opportunity, particularly with...
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Relationship
Baxter has been interesting. They could improve with prompt and effective communication. I have had...
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Culture, Relationship
Assuming that someone is on either Epic or Cerner, they would be well off doing a full assessment of...
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Relationship
Known issues are acknowledged and worked on when possible, so I don't think Baxter overpromises.
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Relationship
The customer and technical support from Baxter are really good. On the customer support side, the...
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Product
DoseEdge is easy to use; it is pretty much just there. The images, the detail, and everything appear...
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Product
Probably one of the biggest strengths is all the customization we can do with the system. We can...
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Product
Baxter has done a lot with the beyond-use dates on DoseEdge, but there is one little glitch we have...
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Relationship
The innovation side is where DoseEdge is lacking. We have ideas for the vendor, and they promise to...
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Product
We have had consistent problems with DoseEdge and multi-ingredient bags. If we want to make one...
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Product
The reports from DoseEdge seem like the same ones from years ago. They are very difficult to run....
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Relationship, Operations
There are a lot of times when I am sure Baxter is meeting with our informatics team, but it would be...
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Loyalty, Product, Value
We had some issues around Windows updates, and all of a sudden, we were having to spend money to...
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Product, Product
With DoseEdge, there is no bidirectional interface, and that would be necessary for optimum...
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Loyalty, Loyalty
There is not a lot going on with DoseEdge. I think there is competition out there, and Baxter...
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Relationship
I know who to call if I need to get to someone, but it's nice if an executive checks in. It doesn't...
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Product
I had an issue in the OR where an anesthesiologist picked the wrong medication and then tried to...
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Product
Baxter should be looking at more integration, especially for inventory management. I would like to...
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Value
DoseEdge is a quality product for us. I like the simplicity and durability of DoseEdge, and it...
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Loyalty
DoseEdge is kind of limited in a certain area, and it doesn't have a syringe pump function. Another...
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