DoseEdge Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Product, Value
DoseEdge is easy to use. That is one of the best things about DoseEdge. The solution has made it...
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Relationship
Baxter doesn’t have a ticketing system for customer support, so sometimes our tickets get lost....
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Loyalty
I like DoseEdge, but it is getting dumped; I’m not happy with Baxter for doing that because the...
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Loyalty, Product
The system is pretty robust. Its current functionality meets all of our needs. However, the vendor...
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Loyalty, Product
I am satisfied with the system now. I would give it a pretty good score if it were sticking around....
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Value
The vendor empowers their site leads and IT folks to solve problems. In terms of tangible outcomes,...
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Relationship
The vendor's product support is decent. However, if we need to get our own IT people involved,...
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Product
We have a bidirectional package with the vendor, and when everything aligns, it is integrated, and...
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Product
Our issues aren't with DoseEdge's software. They are with its equipment. The solution requires a...
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Value
The vendor has actually delivered on some of the enhancement requests that we have had in the past....
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Loyalty
We have been live with DoseEdge for six years now. It is not part of our long-term plans. The vendor...
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Culture, Relationship
The product mostly works as promoted, but a lot of that depends on the IT infrastructure on the...
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Operations
Our initial training was fantastic. Baxter's people came on-site and trained us. That was hands-on...
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Relationship
I don’t get any communication on upcoming upgrades or issues from Baxter; I have to reach out. I...
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Operations
Most of the DoseEdge training for new hires isn't done by Baxter. It is done by our staff members...
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Operations
Baxter has definitely been keen to upgrade our hardware. We have had some issues with a recent...
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Loyalty
Baxter is sunsetting their DoseEdge program. That has rather explicitly put us back on the market....
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Relationship
Baxter's customer service has been good, but we understand that it is finite. We don't have any...
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Relationship
We have definitely had to reach out to Baxter about pretty much everything, and that hasn't really...
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Loyalty, Relationship
My overall interactions with Baxter haven't changed much since we found out that they were...
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Relationship, Product
DoseEdge actually set a surprisingly straightforward standard for us because it had a lot more...
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Culture, Value
I think that Baxter avoids charging for everything. I would like to think that I would know if they...
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Culture, Loyalty
We didn't set a bidirectional integration between DoseEdge and our EMR. Baxter was definitely keen...
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Product, Value
DoseEdge seems to work fine. We do have some issues with it, but it is meeting our needs for state...
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Relationship, Operations
When we had to update our devices to a new OS, we worked with Baxter, and they were able to download...
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Culture, Loyalty
Baxter is sunsetting this solution, and that kind of came out of left field. I'm very frustrated...
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Culture, Value
DoseEdge has done everything the vendor said it was going to do. We haven't had any vision or...
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Loyalty, Relationship
We haven't had a ton of problems or guidance, and we usually reach out to Baxter. The biggest...
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Operations
Baxter was on-site for training, and they did everything. Also, Baxter has always kept us aware of...
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Product
DoseEdge has a little bit of integration, but it isn't fully integrated. It does what we need it to...
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Relationship
Regarding support with Baxter, we actually are very spoiled. We have a direct contact, so they take...
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Product
Today, DoseEdge meets all of our needs. We can get new users trained on it and up and running....
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Loyalty
DoseEdge is going away in three years, so it is part of our long-term plans because Baxter has a...
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Product
Baxter's system has been really great to work with because of how much we can actually configure the...
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Loyalty
Baxter is going to be sunsetting DoseEdge, so it is no longer part of our long-term plans. We need...
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Loyalty, Product
Normally, I would definitely recommend DoseEdge. I think it is pretty cool. However, at this point I...
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Relationship
The tech support for this solution is really excellent. Baxter has a core group of people who have...
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Product
DoseEdge is a two-part application, and we have to log into the different systems. It is not just...
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Product, Value
In terms of using DoseEdge versus giving manual doses, the solution provides a lot more safeguards...
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Operations, Product
In terms of tech support and issues experienced with DoseEdge, it seems like there is a high...
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Operations
In DoseEdge, initial use for verification seems fairly easy to learn from peers, but I don't know...
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Relationship
When we have questions, Baxter will respond.
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Relationship
Baxter is very responsive, easy to work with, and sensitive to our individual hospital needs. I am...
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Loyalty
The fact that DoseEdge is not embedded within our EHR's structure is the downside. DoseEdge is kind...
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Operations
The product's ease of use could be better because a lot of training is needed. Much of this is due...
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Relationship
There is very little proactive communication about anything from the vendor.
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Loyalty
CMS went live with the waste requirements, so we have to adhere to those. We have a unidirectional...
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Relationship, Operations
Baxter has worked really well with our IT team. When they were setting DoseEdge up, Baxter kept...
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Operations
Training is not there. The initial training was fine, but we would like more training around the...
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Value
DoseEdge works in that it captures everything that is needed; the product is nice and has potential....
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Product
I prefer another solution over DoseEdge because, with the other solution, the tablet is inside the...
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Loyalty, Value
Our organization is moving to a different solution. Specifically in our facility, there is very...
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Loyalty
DoseEdge meets the needs of our organization. We looked at several other solutions and decided to...
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Operations
The training for DoseEdge is developed by the users, not the vendor. I don't think there is any...
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Product
DoseEdge has limitations. For example, we will need to do something, and then Baxter will tell us...
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Relationship
We are not happy with some of the support we get from Baxter. If we have an issue with DoseEdge, we...
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Product
The product works very well. The important thing about DoseEdge is the recording and what we...
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Relationship, Product
The biggest issue is Cerner. Cerner integration is DoseEdge’s Achilles heel. There are so many...
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Loyalty
If Baxter doesn't change some stuff for DoseEdge, my future satisfaction with them will probably be...
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Loyalty, Product
When I bought DoseEdge, it was really ahead of its time, but Baxter hasn't kept up, and now there is...
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Relationship
The quality of the vendor's support depends on who we get on the support call. My fundamental...
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Product
Generally, the product is solid. It runs on Windows. The user interface gives the users a lot of...
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Loyalty
When we selected DoseEdge, it was the only product that met our needs at the time. Since then, our...
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Product
DoseEdge communicates with our other solutions. We are on an Epic solution, and the solution talks...
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Relationship
Baxter is pretty accessible. They just have daytime hours, so for third-shift people, that is less...
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Culture, Loyalty
Our company looked at another option when our contract came to a close not too long ago, but they...
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Loyalty, Product
Baxter upgraded their behind-the-scenes features so we can edit the libraries. That is nice, but it...
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Operations
We really don't get ongoing training, so I would like Baxter to come in once every two months or so...
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Value
Sometimes, our techs complain that certain steps in the system are kind of hard to interpret. They...
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Product
One thing that I have struggled with since we went live on the system is that there isn't a way to...
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Relationship, Value
Baxter's customer service for DoseEdge is much better than it is for their pumps. Baxter has given...
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Product
The product is robust. There aren't glitches in it. It doesn't go down. DoseEdge is reliable. We...
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Value
There are competitors' products that are free to use and are quickly gaining the feature set that...
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Relationship
If all the builds are to specification, DoseEdge works. But many things are outside of Baxter's...
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Loyalty, Product
With DoseEdge, we have a bidirectional interface. I don't think we would have kept the application...
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Relationship
There are certain things that have led to downtime with DoseEdge, and some of those are within our...
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Relationship
I have a very good connection with someone at Baxter, and they reach out. They are like our...
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Product, Value
With DoseEdge's type of software, it is already difficult to drive tangible outcomes, but working...
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Operations
Baxter’s initial training involves one of their set integration leads coming on-site, being...
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Product
The specifics that make DoseEdge favorable are the ease of use, the ability to have the photo image...
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