DoseEdge Commentary
Filtered view: All
Subject Expert
Jackson Tate
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship
I don’t get any communication on upcoming upgrades or issues from Baxter; I have to reach out. I...
Login or Create an Account to see details.
Operations
Most of the DoseEdge training for new hires isn't done by Baxter. It is done by our staff members...
Login or Create an Account to see details.
Operations
Baxter has definitely been keen to upgrade our hardware. We have had some issues with a recent...
Login or Create an Account to see details.
Loyalty
Baxter is sunsetting their DoseEdge program. That has rather explicitly put us back on the market....
Login or Create an Account to see details.
Relationship
Baxter's customer service has been good, but we understand that it is finite. We don't have any...
Login or Create an Account to see details.
Relationship
We have definitely had to reach out to Baxter about pretty much everything, and that hasn't really...
Login or Create an Account to see details.
Loyalty, Relationship
My overall interactions with Baxter haven't changed much since we found out that they were...
Login or Create an Account to see details.
Relationship, Product
DoseEdge actually set a surprisingly straightforward standard for us because it had a lot more...
Login or Create an Account to see details.
Culture, Value
I think that Baxter avoids charging for everything. I would like to think that I would know if they...
Login or Create an Account to see details.
Culture, Loyalty
We didn't set a bidirectional integration between DoseEdge and our EMR. Baxter was definitely keen...
Login or Create an Account to see details.
Product, Value
DoseEdge seems to work fine. We do have some issues with it, but it is meeting our needs for state...
Login or Create an Account to see details.
Relationship, Operations
When we had to update our devices to a new OS, we worked with Baxter, and they were able to download...
Login or Create an Account to see details.
Culture, Loyalty
Baxter is sunsetting this solution, and that kind of came out of left field. I'm very frustrated...
Login or Create an Account to see details.
Culture, Value
DoseEdge has done everything the vendor said it was going to do. We haven't had any vision or...
Login or Create an Account to see details.
Loyalty, Relationship
We haven't had a ton of problems or guidance, and we usually reach out to Baxter. The biggest...
Login or Create an Account to see details.
Operations
Baxter was on-site for training, and they did everything. Also, Baxter has always kept us aware of...
Login or Create an Account to see details.
Product
DoseEdge has a little bit of integration, but it isn't fully integrated. It does what we need it to...
Login or Create an Account to see details.
Relationship
Regarding support with Baxter, we actually are very spoiled. We have a direct contact, so they take...
Login or Create an Account to see details.
Product
Today, DoseEdge meets all of our needs. We can get new users trained on it and up and running....
Login or Create an Account to see details.
Loyalty
DoseEdge is going away in three years, so it is part of our long-term plans because Baxter has a...
Login or Create an Account to see details.
Product
Baxter's system has been really great to work with because of how much we can actually configure the...
Login or Create an Account to see details.
Loyalty
Baxter is going to be sunsetting DoseEdge, so it is no longer part of our long-term plans. We need...
Login or Create an Account to see details.
Loyalty, Product
Normally, I would definitely recommend DoseEdge. I think it is pretty cool. However, at this point I...
Login or Create an Account to see details.
Relationship
The tech support for this solution is really excellent. Baxter has a core group of people who have...
Login or Create an Account to see details.
Product
DoseEdge is a two-part application, and we have to log into the different systems. It is not just...
Login or Create an Account to see details.
Product, Value
In terms of using DoseEdge versus giving manual doses, the solution provides a lot more safeguards...
Login or Create an Account to see details.
Operations, Product
In terms of tech support and issues experienced with DoseEdge, it seems like there is a high...
Login or Create an Account to see details.
Operations
In DoseEdge, initial use for verification seems fairly easy to learn from peers, but I don't know...
Login or Create an Account to see details.
Relationship
When we have questions, Baxter will respond.
Login or Create an Account to see details.
Relationship
Baxter is very responsive, easy to work with, and sensitive to our individual hospital needs. I am...
Login or Create an Account to see details.
Loyalty
The fact that DoseEdge is not embedded within our EHR's structure is the downside. DoseEdge is kind...
Login or Create an Account to see details.
Operations
The product's ease of use could be better because a lot of training is needed. Much of this is due...
Login or Create an Account to see details.
Relationship
There is very little proactive communication about anything from the vendor.
Login or Create an Account to see details.
Loyalty
CMS went live with the waste requirements, so we have to adhere to those. We have a unidirectional...
Login or Create an Account to see details.
Relationship, Operations
Baxter has worked really well with our IT team. When they were setting DoseEdge up, Baxter kept...
Login or Create an Account to see details.
Operations
Training is not there. The initial training was fine, but we would like more training around the...
Login or Create an Account to see details.
Value
DoseEdge works in that it captures everything that is needed; the product is nice and has potential....
Login or Create an Account to see details.
Product
I prefer another solution over DoseEdge because, with the other solution, the tablet is inside the...
Login or Create an Account to see details.
Loyalty, Value
Our organization is moving to a different solution. Specifically in our facility, there is very...
Login or Create an Account to see details.
Loyalty
DoseEdge meets the needs of our organization. We looked at several other solutions and decided to...
Login or Create an Account to see details.
Operations
The training for DoseEdge is developed by the users, not the vendor. I don't think there is any...
Login or Create an Account to see details.
Product
DoseEdge has limitations. For example, we will need to do something, and then Baxter will tell us...
Login or Create an Account to see details.
Relationship
We are not happy with some of the support we get from Baxter. If we have an issue with DoseEdge, we...
Login or Create an Account to see details.
Product
The product works very well. The important thing about DoseEdge is the recording and what we...
Login or Create an Account to see details.
Relationship, Product
The biggest issue is Cerner. Cerner integration is DoseEdge’s Achilles heel. There are so many...
Login or Create an Account to see details.
Loyalty
If Baxter doesn't change some stuff for DoseEdge, my future satisfaction with them will probably be...
Login or Create an Account to see details.
Loyalty, Product
When I bought DoseEdge, it was really ahead of its time, but Baxter hasn't kept up, and now there is...
Login or Create an Account to see details.
Relationship
The quality of the vendor's support depends on who we get on the support call. My fundamental...
Login or Create an Account to see details.
Product
Generally, the product is solid. It runs on Windows. The user interface gives the users a lot of...
Login or Create an Account to see details.
Loyalty
When we selected DoseEdge, it was the only product that met our needs at the time. Since then, our...
Login or Create an Account to see details.
Product
DoseEdge communicates with our other solutions. We are on an Epic solution, and the solution talks...
Login or Create an Account to see details.
Relationship
Baxter is pretty accessible. They just have daytime hours, so for third-shift people, that is less...
Login or Create an Account to see details.
Culture, Loyalty
Our company looked at another option when our contract came to a close not too long ago, but they...
Login or Create an Account to see details.
Loyalty, Product
Baxter upgraded their behind-the-scenes features so we can edit the libraries. That is nice, but it...
Login or Create an Account to see details.
Operations
We really don't get ongoing training, so I would like Baxter to come in once every two months or so...
Login or Create an Account to see details.
Value
Sometimes, our techs complain that certain steps in the system are kind of hard to interpret. They...
Login or Create an Account to see details.
Product
One thing that I have struggled with since we went live on the system is that there isn't a way to...
Login or Create an Account to see details.
Relationship, Value
Baxter's customer service for DoseEdge is much better than it is for their pumps. Baxter has given...
Login or Create an Account to see details.
Product
The product is robust. There aren't glitches in it. It doesn't go down. DoseEdge is reliable. We...
Login or Create an Account to see details.
Value
There are competitors' products that are free to use and are quickly gaining the feature set that...
Login or Create an Account to see details.
Relationship
If all the builds are to specification, DoseEdge works. But many things are outside of Baxter's...
Login or Create an Account to see details.
Loyalty, Product
With DoseEdge, we have a bidirectional interface. I don't think we would have kept the application...
Login or Create an Account to see details.
Relationship
There are certain things that have led to downtime with DoseEdge, and some of those are within our...
Login or Create an Account to see details.
Relationship
I have a very good connection with someone at Baxter, and they reach out. They are like our...
Login or Create an Account to see details.
Product, Value
With DoseEdge's type of software, it is already difficult to drive tangible outcomes, but working...
Login or Create an Account to see details.
Operations
Baxter’s initial training involves one of their set integration leads coming on-site, being...
Login or Create an Account to see details.
Product
The specifics that make DoseEdge favorable are the ease of use, the ability to have the photo image...
Login or Create an Account to see details.
Loyalty
I expect my overall satisfaction to be at the top of the charts. We are currently upgrading...
Login or Create an Account to see details.
Relationship
Baxter doesn't have a good ticketing system. Their ticketing process essentially involves us...
Login or Create an Account to see details.
Relationship
The only good thing about Baxter's support is that there is a 1-800 number for urgent needs. We have...
Login or Create an Account to see details.
Relationship
Baxter is horrible when it comes to proactive service. That really depends on the support person...
Login or Create an Account to see details.
Value
I don't have any doubts that we have received our money's worth with DoseEdge. We have a lot of...
Login or Create an Account to see details.
Preferences