DoseEdge
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
I love the remote verification capabilities within DoseEdge. Those capabilities will be a factor in...
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Other Observations & Comments
We are looking to either move away from DoseEdge or upgrade to a newer version of the system. We...
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Functionality and Upgrades
DoseEdge is pretty darn easy to use, and the vendor has been great with their support.
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Interfacing and Integration
We may stop using the product because, at least in its current form, it doesn't integrate well with...
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ROI / Cost (care and feeding)
The vendor has been fair and up-front with their pricing structure. Baxter has also been...
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Future Outlook
We are considering moving away from DoseEdge. We would like to have our IV workflow management...
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Relationship
For what they offer with the system, Baxter keeps their promises. Their representatives have been...
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Functionality and Upgrades
Like everyone else, we wish that DoseEdge would function the way that we want it to. That is what it...
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Implementation and Training
The training that we received for DoseEdge was horrible. It was incredibly basic and didn't...
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Functionality and Upgrades
The solution's functionality can be very difficult for us. We have one product that we have to make...
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Technology
I don't know whether these issues have anything to do with Baxter, but the support system acts weird...
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ROI / Cost (care and feeding)
We catch mistakes with DoseEdge. The product uses the barcode technology that Baxter has, so we can...
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Lessons Learned
I would tell a peer that DoseEdge allows us to use barcoding technology to assure that we are not...
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Technology
When we implemented DoseEdge, we had some growing pains at first because some staff did not really...
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Service and Support
Depending on when we call the support team, we might get someone who is very knowledgeable or...
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Implementation and Training
The upgrades are good quality. At one point, the vendor was emailing a ghost email for a while, and...
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Functionality and Upgrades
DoseEdge has really accelerated and is working great right now.
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Technology
We get a lot new equipment upgrades for DoseEdge. The vendor always upgrades the screens, and they...
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Functionality and Upgrades
The reporting from DoseEdge is pretty good, but after scanning a drug, we are unable to see how that...
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Technology
Baxter is the largest company with the most experience in this area. We can get all-in-one devices...
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Implementation and Training
Because of COVID-19, we had to do a lot of remote training. Teaching something remotely has its...
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ROI / Cost (care and feeding)
DoseEdge gives me an idea of how busy we are in the different sections of the pharmacy. The system...
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ROI / Cost (care and feeding)
We know now exactly where our medication is within the system, and that is actually a huge advantage...
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Functionality and Upgrades
One downside of DoseEdge is that it needs constant maintenance. There are new medications that have...
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Technology
The computers that Baxter provides with the product are horrible. We have had to replace several...
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Functionality and Upgrades
Our providers who deliver the medication to different destinations have to log in to the product...
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Service and Support
The turnaround time from Baxter’s support team is lagging. The only way I can actually follow up on...
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Implementation and Training
The implementation was really good, but we have had to struggle a bit to get educated.
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Service and Support
Baxter has been extremely responsive and receptive to us and has even helped us build special rules...
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Functionality and Upgrades
Baxter’s system has been pretty reliable. We had some equipment issues early on, but that has...
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Relationship
Baxter does not market their newest offerings all that well. We would have switched or updated our...
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Interfacing and Integration
The main thing that others need to know about the system has to do with the complex coordination...
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Other Observations & Comments
If we had the chance to buy the solution again today, we would take a good look at another vendor's...
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Functionality and Upgrades
Baxter hasn't developed the product very well. They haven't changed the system's hardware or updated...
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Technology
The solution's reporting is antiquated, and the vendor hasn't developed anything new. Baxter doesn't...
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ROI / Cost (care and feeding)
Baxter doesn't avoid nickel-and-diming. The vendor charges us for things like label changes.
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Lessons Learned
The piece of advice I would offer to those who plan to use DoseEdge is to understand that the system...
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Functionality and Upgrades
Our pharmacists complain that there is a lag time and that it takes a while before they can access...
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Functionality and Upgrades
The system provides a safety net that ensures no room for errors if the pharmacist or technician...
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Service and Support
Baxter is responsive to requests. Most of my problems are solved at the representative level.
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Functionality and Upgrades
Baxter is very able to accommodate customization requests. That is great, and that has proven...
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Functionality and Upgrades
There is some room for improvement on the system's ease of use. I would like to see improvement in...
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ROI / Cost (care and feeding)
If we need to get anything changed, we have to pay for that.
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Implementation and Training
For our DoseEdge implementation, most of the support was online; Baxter didn't provide enough...
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Relationship
The support from Baxter is not good. If we get support, the vendor uses online methods. They send us...
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Service and Support
I generally get a good response from a few people on the development team.
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Interfacing and Integration
The system does not have a true integration; it just has a label feed. It is a pain to go in and...
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Functionality and Upgrades
We haven't had an upgrade to the system since it launched, so what we bought is what we got stuck...
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Interfacing and Integration
The big thing I would like to see is us moving from a print stream process to more of an interface...
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Implementation and Training
We do not get a lot of training from Baxter. Either the vendor doesn’t have it or we haven’t taken...
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ROI / Cost (care and feeding)
Baxter has changed their billing, so they do avoid charging now. For what we pay, we are getting...
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Functionality and Upgrades
I like the ability for customized workflows and the flexibility of the software to meet our unique...
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Functionality and Upgrades
The system is easy to work with. It is a straightforward application to build, although we did have...
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Service and Support
Getting help from the customer support team is like pulling teeth. Sometimes the team responds...
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Relationship
Baxter is pretty responsive and very knowledgeable. We have worked with them in terms of installing...
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Functionality and Upgrades
DoseEdge is a pretty high-maintenance product, but that is really because the pharmacy area requires...
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ROI / Cost (care and feeding)
Baxter does not avoid charging for every little thing, even for simple upgrades.
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Other Observations & Comments
DoseEdge is an established product, so we are not in ongoing communication with Baxter.
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Service and Support
DoseEdge System has been pretty reliable for us and has met our needs. The vendor's support people...
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Functionality and Upgrades
DoseEdge System has been good. We don't use the reporting as much as we probably should. The system...
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ROI / Cost (care and feeding)
DoseEdge System does exactly what Baxter says it will do. It is actually quite functional. DoseEdge...
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Functionality and Upgrades
DoseEdge System has a few little quirks in terms of some of the equipment. We have issues with the...
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Service and Support
Baxter’s customer service is superb. They are able to help us easily get past issues we have had...
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ROI / Cost (care and feeding)
We have our techs inside the DoseEdge System hood doing the IVs, and our pharmacists have to check...
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Future Outlook
We are getting ready to upgrade to another version of DoseEdge System, and we are looking forward to...
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Interfacing and Integration
We are using a certain interface with DoseEdge System, and that interface has been working great,...
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Lessons Learned
Initially, anything new in DoseEdge System is a little difficult for users. Once users get the hang...
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Future Outlook
There aren't too many other enterprise-level systems that can compete with DoseEdge System, so I...
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Implementation and Training
Baxter recently started offering a learning portal with modules to help supplement their on-site...
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Functionality and Upgrades
The product is very easy to use, and we can really customize it to our needs without having to reach...
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Service and Support
We don't hear from the vendor proactively about the new updates. We have to reach out to Baxter to...
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Functionality and Upgrades
We need to do single-ingredient products, and those are hard to do with the integration in DoseEdge...
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Future Outlook
DoseEdge System is meeting our needs right now, but we will replace it shortly.
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Functionality and Upgrades
The things that we have properly guided to our system are very accurate. DoseEdge System talks...
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Functionality and Upgrades
The vendor does not have terribly good vision. They cannot handle blood products in an easy way, and...
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Functionality and Upgrades
I really like DoseEdge System. We get some very good pictures, especially with the newer cameras...
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Functionality and Upgrades
The rumor is that we are considering going to our EMR vendor's product when our contract with Baxter...
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Service and Support
The vendor has been delivering on their promises as they said they would, and they have been very...
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ROI / Cost (care and feeding)
The vendor has been really good about not charging us for every single little thing. Usually, we...
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Implementation and Training
Nobody from the vendor comes in to help teach us new things. If the vendor could help us maintain...
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Functionality and Upgrades
DoseEdge System has nice technology. It is integrated well into the workflow and has great data...
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Functionality and Upgrades
One of the gaps in DoseEdge System is that it lacks gravimetric analysis. We have very strict...
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Technology
The vendor is trying to deliver new technology. It would be great if they actually had their...
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Functionality and Upgrades
We have had numerous small glitches and reliability issues. For example, sometimes the scanner is...
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ROI / Cost (care and feeding)
When the product works, I like it. And that is why we would purchase it again. It is an advancement...
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ROI / Cost (care and feeding)
Software products are engineered to make our lives easier, and they provide layers of safety....
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Implementation and Training
We did an upgrade with the vendor, and it went very well. They were very responsive and receptive to...
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Service and Support
I deal with Baxter's customer support on a day-to-day basis. It is exceptional. Baxter is very...
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Interfacing and Integration
The one thing that we have always wanted and have never gotten to work is a true two-way interface...
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Other Observations & Comments
DoseEdge System will definitely be sunsetted as soon as we switch to another EMR system, which has a...
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Service and Support
I haven't really received any training. The vendor keeps us aware, but they haven't told us about...
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Service and Support
Baxter did great work for us when we transitioned servers and EMR systems. The support we receive...
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Functionality and Upgrades
I know Baxter has new add-on technologies that are appealing, but even looking at a demo of the...
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Service and Support
I don’t hear from Baxter very often. They don't proactively reach out to me; I always reach out to them....
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Future Outlook
DoseEdge System functions well, but now there are other products that are functioning better....
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Functionality and Upgrades
DoseEdge System is the best system out there. It can be configured in very complex ways. We know...
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Functionality and Upgrades
DoseEdge System allows us to have a high work output because we have a streamlined workflow. The...
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Technology
Currently, the equipment that we have for the solution doesn't meet all of the requirements for...
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Lessons Learned
We are our own worst enemy with DoseEdge System because we take the system beyond what its stated...
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Service and Support
Baxter doesn’t really do anything proactive. In other words, they reach out when there is a software...
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Future Outlook
Our contract is not up yet, but when it is, we will evaluate other vendors. The systems on the...
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Functionality and Upgrades
DoseEdge System has done well. It is a workhorse. It does everything we need it to do and that we...
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Service and Support
The vendor hasn’t reached out to us since we implemented the system. If we have issues, we reach out...
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Service and Support
When we reach out to Baxter, the folks we deal with are very good and helpful. They take care of our...
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Implementation and Training
Baxter doesn’t really provide any training. The product doesn't necessarily change very much, and...
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Interfacing and Integration
The system has some quirks with interoperability. Certain things don't work with the product, and...
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Functionality and Upgrades
The function of assigning a beyond-use date works as long as we are only using one product, but if...
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Functionality and Upgrades
The only thing I don't like about the system is the reporting. Running reports is very difficult....
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Relationship
Baxter has done a lot of things for us based on what we have wanted. However, their customer service...
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