DoseEdge
Filtered view: All

Subject Expert
Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Functionality and Upgrades

I love the remote verification capabilities within DoseEdge. Those capabilities will be a factor in...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We are looking to either move away from DoseEdge or upgrade to a newer version of the system. We...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

DoseEdge is pretty darn easy to use, and the vendor has been great with their support.

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

We may stop using the product because, at least in its current form, it doesn't integrate well with...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The vendor has been fair and up-front with their pricing structure. Baxter has also been...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

We are considering moving away from DoseEdge. We would like to have our IV workflow management...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

For what they offer with the system, Baxter keeps their promises. Their representatives have been...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Like everyone else, we wish that DoseEdge would function the way that we want it to. That is what it...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The training that we received for DoseEdge was horrible. It was incredibly basic and didn't...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The solution's functionality can be very difficult for us. We have one product that we have to make...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

I don't know whether these issues have anything to do with Baxter, but the support system acts weird...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We catch mistakes with DoseEdge. The product uses the barcode technology that Baxter has, so we can...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

I would tell a peer that DoseEdge allows us to use barcoding technology to assure that we are not...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Technology

When we implemented DoseEdge, we had some growing pains at first because some staff did not really...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Depending on when we call the support team, we might get someone who is very knowledgeable or...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The upgrades are good quality. At one point, the vendor was emailing a ghost email for a while, and...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

DoseEdge has really accelerated and is working great right now.

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

We get a lot new equipment upgrades for DoseEdge. The vendor always upgrades the screens, and they...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The reporting from DoseEdge is pretty good, but after scanning a drug, we are unable to see how that...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

Baxter is the largest company with the most experience in this area. We can get all-in-one devices...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Because of COVID-19, we had to do a lot of remote training. Teaching something remotely has its...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

DoseEdge gives me an idea of how busy we are in the different sections of the pharmacy. The system...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We know now exactly where our medication is within the system, and that is actually a huge advantage...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

One downside of DoseEdge is that it needs constant maintenance. There are new medications that have...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

The computers that Baxter provides with the product are horrible. We have had to replace several...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Our providers who deliver the medication to different destinations have to log in to the product...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The turnaround time from Baxter’s support team is lagging. The only way I can actually follow up on...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The implementation was really good, but we have had to struggle a bit to get educated.

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Baxter has been extremely responsive and receptive to us and has even helped us build special rules...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Baxter’s system has been pretty reliable. We had some equipment issues early on, but that has...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Baxter does not market their newest offerings all that well. We would have switched or updated our...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

The main thing that others need to know about the system has to do with the complex coordination...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

If we had the chance to buy the solution again today, we would take a good look at another vendor's...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Baxter hasn't developed the product very well. They haven't changed the system's hardware or updated...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

The solution's reporting is antiquated, and the vendor hasn't developed anything new. Baxter doesn't...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Baxter doesn't avoid nickel-and-diming. The vendor charges us for things like label changes.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

The piece of advice I would offer to those who plan to use DoseEdge is to understand that the system...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Our pharmacists complain that there is a lag time and that it takes a while before they can access...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system provides a safety net that ensures no room for errors if the pharmacist or technician...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Baxter is responsive to requests. Most of my problems are solved at the representative level.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Baxter is very able to accommodate customization requests. That is great, and that has proven...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

There is some room for improvement on the system's ease of use. I would like to see improvement in...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

If we need to get anything changed, we have to pay for that.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

For our DoseEdge implementation, most of the support was online; Baxter didn't provide enough...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The support from Baxter is not good. If we get support, the vendor uses online methods. They send us...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

I generally get a good response from a few people on the development team.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

The system does not have a true integration; it just has a label feed. It is a pain to go in and...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We haven't had an upgrade to the system since it launched, so what we bought is what we got stuck...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

The big thing I would like to see is us moving from a print stream process to more of an interface...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

We do not get a lot of training from Baxter. Either the vendor doesn’t have it or we haven’t taken...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Baxter has changed their billing, so they do avoid charging now. For what we pay, we are getting...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I like the ability for customized workflows and the flexibility of the software to meet our unique...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system is easy to work with. It is a straightforward application to build, although we did have...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Getting help from the customer support team is like pulling teeth. Sometimes the team responds...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Baxter is pretty responsive and very knowledgeable. We have worked with them in terms of installing...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

DoseEdge is a pretty high-maintenance product, but that is really because the pharmacy area requires...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Baxter does not avoid charging for every little thing, even for simple upgrades.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

DoseEdge is an established product, so we are not in ongoing communication with Baxter.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

DoseEdge System has been pretty reliable for us and has met our needs. The vendor's support people...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

DoseEdge System has been good. We don't use the reporting as much as we probably should. The system...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

DoseEdge System does exactly what Baxter says it will do. It is actually quite functional. DoseEdge...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

DoseEdge System has a few little quirks in terms of some of the equipment. We have issues with the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Baxter’s customer service is superb. They are able to help us easily get past issues we have had...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

We have our techs inside the DoseEdge System hood doing the IVs, and our pharmacists have to check...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

We are getting ready to upgrade to another version of DoseEdge System, and we are looking forward to...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

We are using a certain interface with DoseEdge System, and that interface has been working great,...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

Initially, anything new in DoseEdge System is a little difficult for users. Once users get the hang...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

There aren't too many other enterprise-level systems that can compete with DoseEdge System, so I...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Baxter recently started offering a learning portal with modules to help supplement their on-site...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product is very easy to use, and we can really customize it to our needs without having to reach...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We don't hear from the vendor proactively about the new updates. We have to reach out to Baxter to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We need to do single-ingredient products, and those are hard to do with the integration in DoseEdge...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

DoseEdge System is meeting our needs right now, but we will replace it shortly.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The things that we have properly guided to our system are very accurate. DoseEdge System talks...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor does not have terribly good vision. They cannot handle blood products in an easy way, and...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I really like DoseEdge System. We get some very good pictures, especially with the newer cameras...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The rumor is that we are considering going to our EMR vendor's product when our contract with Baxter...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor has been delivering on their promises as they said they would, and they have been very...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The vendor has been really good about not charging us for every single little thing. Usually, we...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Nobody from the vendor comes in to help teach us new things. If the vendor could help us maintain...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

DoseEdge System has nice technology. It is integrated well into the workflow and has great data...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

One of the gaps in DoseEdge System is that it lacks gravimetric analysis. We have very strict...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

The vendor is trying to deliver new technology. It would be great if they actually had their...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We have had numerous small glitches and reliability issues. For example, sometimes the scanner is...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

When the product works, I like it. And that is why we would purchase it again. It is an advancement...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Software products are engineered to make our lives easier, and they provide layers of safety....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We did an upgrade with the vendor, and it went very well. They were very responsive and receptive to...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I deal with Baxter's customer support on a day-to-day basis. It is exceptional. Baxter is very...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

The one thing that we have always wanted and have never gotten to work is a true two-way interface...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

DoseEdge System will definitely be sunsetted as soon as we switch to another EMR system, which has a...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I haven't really received any training. The vendor keeps us aware, but they haven't told us about...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Baxter did great work for us when we transitioned servers and EMR systems. The support we receive...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I know Baxter has new add-on technologies that are appealing, but even looking at a demo of the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I don’t hear from Baxter very often. They don't proactively reach out to me; I always reach out to them....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

DoseEdge System functions well, but now there are other products that are functioning better....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

DoseEdge System is the best system out there. It can be configured in very complex ways. We know...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

DoseEdge System allows us to have a high work output because we have a streamlined workflow. The...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

Currently, the equipment that we have for the solution doesn't meet all of the requirements for...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

We are our own worst enemy with DoseEdge System because we take the system beyond what its stated...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Baxter doesn’t really do anything proactive. In other words, they reach out when there is a software...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

Our contract is not up yet, but when it is, we will evaluate other vendors. The systems on the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

DoseEdge System has done well. It is a workhorse. It does everything we need it to do and that we...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor hasn’t reached out to us since we implemented the system. If we have issues, we reach out...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

When we reach out to Baxter, the folks we deal with are very good and helpful. They take care of our...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Baxter doesn’t really provide any training. The product doesn't necessarily change very much, and...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

The system has some quirks with interoperability. Certain things don't work with the product, and...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The function of assigning a beyond-use date works as long as we are only using one product, but if...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The only thing I don't like about the system is the reporting. Running reports is very difficult....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Baxter has done a lot of things for us based on what we have wanted. However, their customer service...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF