DoseEdge
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Manager

Functionality and Upgrades

Baxter has been able to do a lot of customizations to our workflows, and that has made it really...

Feb 2023
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Manager

Future Outlook

Things are going well with Baxter. We are still ironing some things out, but we are getting ready to...

Feb 2023
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Manager

Functionality and Upgrades

DoseEdge is very intuitive, and there are a lot of things that we can set up to meet our needs.

Feb 2023
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Manager

Service and Support

The only thing that I wish we could have is more proactiveness from Baxter. And it might be that I...

Feb 2023
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Manager

Other Observations & Comments

We need the server upgrade, the DoseEdge and EMR bidirectional interface, and the gravimetric...

Feb 2023
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Manager

Relationship

I would like to have more regular calls with the vendor so they can tell us about the software...

Feb 2023
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Manager

Functionality and Upgrades

Some functionality didn't work out the way Baxter said it would. Their system is very convoluted in...

Feb 2023
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Manager

Lessons Learned

I wasn't super involved with the implementation, but it could have gone a little bit smoother. We...

Feb 2023
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Manager

Service and Support

Baxter doesn't even tell us about upgrades. We reached out to Baxter recently to ask why a certain...

Feb 2023
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Director

Future Outlook

Another vendor’s product has gotten much better and continues to get better. At some point, that...

Jan 2023
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Director

Relationship

The vendor gets back to us when they say they are going to. That is their number-one strength. Their...

Jan 2023
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Director

Other Observations & Comments

There aren’t any upgrades, so I am not sure whether Baxter is looking to the future or what they are...

Jan 2023
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Director

Relationship

I want regular communication about once a year, every six months, or quarterly. There are currently...

Jan 2023
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Director

Functionality and Upgrades

The product works as designed. Almost everything that we need to build into it, we can build into...

Jan 2023
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Director

Functionality and Upgrades

The con of DoseEdge is definitely the reporting. If we want to run a report out of DoseEdge, the...

Jan 2023
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Director

Functionality and Upgrades

The product works great, but there are always ways to optimize it or make it look a bit better. We...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

DoseEdge is a little more complicated than some of our other solutions, but overall, the product is...

Jan 2023
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VP/Other Executive

Technology

Baxter’s product has been really good, but we haven't seen anything new in a long time. Technology...

Jan 2023
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VP/Other Executive

Relationship

We are pushing the envelope with Baxter, and so far, we are having good back-and-forth with them.

Jan 2023
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Manager

Future Outlook

We have been able to optimize DoseEdge a little, but the vendor isn't pushing it toward the future.

Jan 2023
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Manager

Technology

DoseEdge's formulary builds are a bit complex, especially when we have drugs and when we are using...

Jan 2023
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Manager

Relationship

The vendor keeps their promises for the most part, but if we need to do an update, we always have to...

Jan 2023
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Manager

Service and Support

The vendor's support process isn't streamlined. Baxter has a support team, but we keep getting...

Jan 2023
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Manager

Implementation and Training

The training that we received from Baxter was great. We have a good relationship with the vendor. If...

Jan 2023
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Manager

Implementation and Training

DoseEdge is supposed to have a certain integration option, but we don't have that option yet. The...

Jan 2023
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Manager

Functionality and Upgrades

I love the remote verification capabilities within DoseEdge. Those capabilities will be a factor in...

Nov 2022
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Manager

Other Observations & Comments

We are looking to either move away from DoseEdge or upgrade to a newer version of the system. We...

Nov 2022
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Manager

Functionality and Upgrades

DoseEdge is pretty darn easy to use, and the vendor has been great with their support.

Nov 2022
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Manager

Interfacing and Integration

We may stop using the product because, at least in its current form, it doesn't integrate well with...

Nov 2022
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Manager

ROI / Cost

The vendor has been fair and up-front with their pricing structure. Baxter has also been...

Oct 2022
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Manager

Future Outlook

We are considering moving away from DoseEdge. We would like to have our IV workflow management...

Oct 2022
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Manager

Relationship

For what they offer with the system, Baxter keeps their promises. Their representatives have been...

Oct 2022
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Manager

Functionality and Upgrades

Like everyone else, we wish that DoseEdge would function the way that we want it to. That is what it...

Oct 2022
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Manager

Implementation and Training

The training that we received for DoseEdge was horrible. It was incredibly basic and didn't...

Oct 2022
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Director

Functionality and Upgrades

The solution's functionality can be very difficult for us. We have one product that we have to make...

Oct 2022
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Director

Technology

I don't know whether these issues have anything to do with Baxter, but the support system acts weird...

Oct 2022
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Director

ROI / Cost

We catch mistakes with DoseEdge. The product uses the barcode technology that Baxter has, so we can...

Oct 2022
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Director

Lessons Learned

I would tell a peer that DoseEdge allows us to use barcoding technology to assure that we are not...

Oct 2022
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Analyst/Coordinator

Technology

When we implemented DoseEdge, we had some growing pains at first because some staff did not really...

Sep 2022
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Analyst/Coordinator

Service and Support

Depending on when we call the support team, we might get someone who is very knowledgeable or...

Sep 2022
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Analyst/Coordinator

Implementation and Training

The upgrades are good quality. At one point, the vendor was emailing a ghost email for a while, and...

Sep 2022
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Director

Functionality and Upgrades

DoseEdge has really accelerated and is working great right now.

Jul 2022
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Director

Technology

We get a lot new equipment upgrades for DoseEdge. The vendor always upgrades the screens, and they...

Jul 2022
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Director

Functionality and Upgrades

The reporting from DoseEdge is pretty good, but after scanning a drug, we are unable to see how that...

Jul 2022
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Director

Technology

Baxter is the largest company with the most experience in this area. We can get all-in-one devices...

Jul 2022
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Director

Implementation and Training

Because of COVID-19, we had to do a lot of remote training. Teaching something remotely has its...

Jul 2022
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Director

ROI / Cost

DoseEdge gives me an idea of how busy we are in the different sections of the pharmacy. The system...

Jul 2022
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Director

ROI / Cost

We know now exactly where our medication is within the system, and that is actually a huge advantage...

Jul 2022
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Director

Functionality and Upgrades

One downside of DoseEdge is that it needs constant maintenance. There are new medications that have...

Jul 2022
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Director

Technology

The computers that Baxter provides with the product are horrible. We have had to replace several...

Jul 2022
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Director

Functionality and Upgrades

Our providers who deliver the medication to different destinations have to log in to the product...

Jul 2022
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Director

Service and Support

The turnaround time from Baxter’s support team is lagging. The only way I can actually follow up on...

Jul 2022
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Director

Implementation and Training

The implementation was really good, but we have had to struggle a bit to get educated.

Jul 2022
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Manager

Service and Support

Baxter has been extremely responsive and receptive to us and has even helped us build special rules...

Jul 2022
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Manager

Functionality and Upgrades

Baxter’s system has been pretty reliable. We had some equipment issues early on, but that has...

Jul 2022
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Manager

Relationship

Baxter does not market their newest offerings all that well. We would have switched or updated our...

Jul 2022
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VP/Other Executive

Interfacing and Integration

The main thing that others need to know about the system has to do with the complex coordination...

Jul 2022
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Director

Other Observations & Comments

If we had the chance to buy the solution again today, we would take a good look at another vendor's...

Jul 2022
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Director

Functionality and Upgrades

Baxter hasn't developed the product very well. They haven't changed the system's hardware or updated...

Jul 2022
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Director

Technology

The solution's reporting is antiquated, and the vendor hasn't developed anything new. Baxter doesn't...

Jul 2022
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Director

ROI / Cost

Baxter doesn't avoid nickel-and-diming. The vendor charges us for things like label changes.

Jun 2022
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Director

Lessons Learned

The piece of advice I would offer to those who plan to use DoseEdge is to understand that the system...

Jun 2022
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Manager

Functionality and Upgrades

Our pharmacists complain that there is a lag time and that it takes a while before they can access...

Jun 2022
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Manager

Functionality and Upgrades

The system provides a safety net that ensures no room for errors if the pharmacist or technician...

Jun 2022
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Manager

Service and Support

Baxter is responsive to requests. Most of my problems are solved at the representative level.

Jun 2022
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Manager

Functionality and Upgrades

Baxter is very able to accommodate customization requests. That is great, and that has proven...

Jun 2022
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Manager

Functionality and Upgrades

There is some room for improvement on the system's ease of use. I would like to see improvement in...

Jun 2022
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Director

ROI / Cost

If we need to get anything changed, we have to pay for that.

Jun 2022
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Director

Implementation and Training

For our DoseEdge implementation, most of the support was online; Baxter didn't provide enough...

Jun 2022
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Director

Relationship

The support from Baxter is not good. If we get support, the vendor uses online methods. They send us...

Jun 2022
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Director

Service and Support

I generally get a good response from a few people on the development team.

Jun 2022
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Director

Interfacing and Integration

The system does not have a true integration; it just has a label feed. It is a pain to go in and...

Jun 2022
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Director

Functionality and Upgrades

We haven't had an upgrade to the system since it launched, so what we bought is what we got stuck...

Jun 2022
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Director

Interfacing and Integration

The big thing I would like to see is us moving from a print stream process to more of an interface...

Jun 2022
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Director

Implementation and Training

We do not get a lot of training from Baxter. Either the vendor doesn’t have it or we haven’t taken...

Jun 2022
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Director

ROI / Cost

Baxter has changed their billing, so they do avoid charging now. For what we pay, we are getting...

Jun 2022
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Director

Functionality and Upgrades

I like the ability for customized workflows and the flexibility of the software to meet our unique...

Jun 2022
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Manager

Functionality and Upgrades

The system is easy to work with. It is a straightforward application to build, although we did have...

Jun 2022
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Manager

Service and Support

Getting help from the customer support team is like pulling teeth. Sometimes the team responds...

Jun 2022
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Analyst/Coordinator

Relationship

Baxter is pretty responsive and very knowledgeable. We have worked with them in terms of installing...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

DoseEdge is a pretty high-maintenance product, but that is really because the pharmacy area requires...

Jun 2022
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Manager

ROI / Cost

Baxter does not avoid charging for every little thing, even for simple upgrades.

Jun 2022
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Manager

Other Observations & Comments

DoseEdge is an established product, so we are not in ongoing communication with Baxter.

Jun 2022
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Director

Service and Support

DoseEdge System has been pretty reliable for us and has met our needs. The vendor's support people...

May 2022
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Director

Functionality and Upgrades

DoseEdge System has been good. We don't use the reporting as much as we probably should. The system...

May 2022
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Analyst/Coordinator

ROI / Cost

DoseEdge System does exactly what Baxter says it will do. It is actually quite functional. DoseEdge...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

DoseEdge System has a few little quirks in terms of some of the equipment. We have issues with the...

Apr 2022
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Analyst/Coordinator

Service and Support

Baxter’s customer service is superb. They are able to help us easily get past issues we have had...

Apr 2022
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Analyst/Coordinator

ROI / Cost

We have our techs inside the DoseEdge System hood doing the IVs, and our pharmacists have to check...

Apr 2022
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Analyst/Coordinator

Future Outlook

We are getting ready to upgrade to another version of DoseEdge System, and we are looking forward to...

Apr 2022
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Analyst/Coordinator

Interfacing and Integration

We are using a certain interface with DoseEdge System, and that interface has been working great,...

Apr 2022
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Analyst/Coordinator

Lessons Learned

Initially, anything new in DoseEdge System is a little difficult for users. Once users get the hang...

Apr 2022
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Analyst/Coordinator

Future Outlook

There aren't too many other enterprise-level systems that can compete with DoseEdge System, so I...

Apr 2022
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Analyst/Coordinator

Implementation and Training

Baxter recently started offering a learning portal with modules to help supplement their on-site...

Apr 2022
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