DoseEdge Commentary
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Manager

Product

Probably one of the biggest strengths is all the customization we can do with the system. We can...

Feb 2024
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Manager

Product

Baxter has done a lot with the beyond-use dates on DoseEdge, but there is one little glitch we have...

Feb 2024
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Director

Relationship

The innovation side is where DoseEdge is lacking. We have ideas for the vendor, and they promise to...

Jan 2024
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Director

Product

We have had consistent problems with DoseEdge and multi-ingredient bags. If we want to make one...

Jan 2024
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Director

Product

The reports from DoseEdge seem like the same ones from years ago. They are very difficult to run....

Jan 2024
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Director

Relationship, Operations

There are a lot of times when I am sure Baxter is meeting with our informatics team, but it would be...

Jan 2024
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Director

Loyalty, Product, Value

We had some issues around Windows updates, and all of a sudden, we were having to spend money to...

Jan 2024
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Director

Product

With DoseEdge, there is no bidirectional interface, and that would be necessary for optimum...

Jan 2024
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Director

Loyalty

There is not a lot going on with DoseEdge. I think there is competition out there, and Baxter...

Jan 2024
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VP/Other Executive

Product

I had an issue in the OR where an anesthesiologist picked the wrong medication and then tried to...

Jan 2024
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VP/Other Executive

Product

Baxter should be looking at more integration, especially for inventory management. I would like to...

Jan 2024
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Director

Value

DoseEdge is a quality product for us. I like the simplicity and durability of DoseEdge, and it...

Jan 2024
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Director

Loyalty

DoseEdge is kind of limited in a certain area, and it doesn't have a syringe pump function. Another...

Jan 2024
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Manager

Product

The way the system uses kitting isn't quite as broad as I would like it to be. For example, we make...

Oct 2023
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Manager

Relationship

We have a really good relationship with Baxter's tech support. The vendor's people are very good...

Oct 2023
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Manager

Value

DoseEdge doesn't charge us very much considering that they have a monthly fee and that we get a lot...

Oct 2023
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Manager

Relationship

The support we receive from Baxter is excellent. The vendor's people are responsive, and they...

Oct 2023
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Manager

Product

Once users understand the language the system is using, DoseEdge is pretty easy to use. Its...

Oct 2023
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Manager

Product, Value

DoseEdge is reliable. It has been a workhorse for us, and it does exactly what we want it to do. I...

Oct 2023
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Manager

Loyalty, Product

Baxter has come a long way with the DoseEdge software and the way they have designed it. However, I...

Oct 2023
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Director

Loyalty

There are some things that DoseEdge can do that other systems can't do yet, especially with...

Jul 2023
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Director

Relationship, Operations

Baxter works with us quite a lot with ongoing training. They are pretty good as far as support goes....

Jul 2023
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Director

Relationship, Product

We have been very fortunate with Baxter. They have been very responsive, and they have built us new...

Jul 2023
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Director

Culture, Value

In our contract, Baxter can charge us when we ask them to build different reports or if we ask them...

Jul 2023
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Director

Loyalty, Product

With DoseEdge, there is always room for improvement, and the system could be integrated better with...

Jul 2023
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Director

Value

Baxter could improve their equipment. They have a third-party vendor they do the equipment with, and...

Jul 2023
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Director

Relationship

I am not very impressed with Baxter’s customer service team. There are issues at times with...

Jun 2023
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Director

Relationship

I can customize DoseEdge the way I like, and that is nice. The problem with it is when we need to...

Jun 2023
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Director

Relationship

If something is catastrophically wrong, like if something goes down, we can call Baxter’s customer...

Jun 2023
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Director

Product, Value

I cannot say enough good things about DoseEdge. I think it has saved lives. I am doing more risky...

Jun 2023
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Director

Loyalty, Product

We have been in line for a while waiting for our turn to upgrade DoseEdge, and that hasn’t happened...

Jun 2023
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Manager

Relationship

Baxter’s customer support team is fabulous. They are always very helpful and friendly. They follow...

Jun 2023
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Manager

Value

I cannot complain at all about the times I have reached out and needed help setting something up. I...

Jun 2023
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Manager

Product

We would like the ability to send information from DoseEdge to our EMR, but that is not available...

Jun 2023
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Manager

Culture, Relationship, Operations

Baxter was extraordinarily helpful during our last upgrade. We had some ongoing issues that were not...

Jun 2023
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Manager

Relationship

Something about Baxter has always stuck out to me and impressed me; some of the people at the help...

Jun 2023
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Manager

Relationship, Product

DoseEdge is marketed as a dose management system for sterile compounded doses, but we process...

Jun 2023
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Manager

Relationship

If Baxter tells me that something is going to be available or that they can fix something, they...

Jun 2023
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Director

Product

DoseEdge is really clunky because if we build a brand-new drug, we have to build the drug and a...

May 2023
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Director

Relationship

When I call the support team, the team is usually pretty quick to respond or help me with my problem....

May 2023
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Manager

Relationship, Product

Baxter can't necessarily offer multiple sizes of things for the web version. They at least provide a...

May 2023
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Manager

Product

Things are going well with DoseEdge. There have been multiple changes throughout the past year due...

May 2023
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Manager

Product, Value

We compound a lot of doses a day. Besides the actual end dose, there are hundreds of different...

May 2023
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Manager

Product

We would like to see some different options for a touch screen inside the hood. Baxter’s current...

May 2023
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Manager

Value

Sometimes there are unique requests to accommodate something required, and we get charged for those....

May 2023
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Manager

Product

We have to coordinate with Baxter for some upgrades, but there are no issues once the system comes...

May 2023
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Manager

Operations

I am satisfied with Baxter’s training. They offer a best practices evaluation, and that is a great...

May 2023
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Manager

Culture

Baxter lives up to their work. Their product works the way it was designed to, and I don't have any...

May 2023
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Director

Product, Value

We are very happy with DoseEdge. It does what we need. DoseEdge acts as a workflow manager, and it...

May 2023
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Director

Relationship

We have very few service issues with Baxter. We are starting to expand our use with the vendor, and...

May 2023
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Manager

Relationship

I would tell a peer that overall, DoseEdge has been a very good product for us. There is some...

May 2023
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Director

Value

So far, I haven't had any negative experiences with Baxter charging us for everything.

May 2023
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Director

Culture, Value

We have had Baxter make a lot of changes and modifications. When we initially signed on, the vendor...

May 2023
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Director

Product

There are gravimetric verifications and other options out there now, but we just haven't seen a lot...

May 2023
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Director

Relationship

Baxter does a great job with their online support. The support team is very helpful and quick to...

May 2023
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Director

Value

We had a lot of tracking issues and problems, and DoseEdge solved all of them. The vendor has done...

May 2023
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Manager

Operations

The vendor has training videos for DoseEdge. However, it is very difficult for us to get a login so...

Apr 2023
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Manager

Operations, Product

It has been a challenge for us to upgrade DoseEdge to keep up with technology. We were recently able...

Apr 2023
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Manager

Operations, Value

We have had to teach ourselves a lot to use DoseEdge. We have a love-hate relationship with...

Apr 2023
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Manager

Relationship

We don't have an account manager from Baxter. Baxter has a support line that we can call or email. A...

Apr 2023
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Analyst/Coordinator

Product

DoseEdge has some bugs sometimes. We have issues with the cameras where they will disconnect, and...

Apr 2023
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Analyst/Coordinator

Relationship

A lot of times when we hear about an error, the vendor is reactive and is not proactively...

Apr 2023
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Analyst/Coordinator

Relationship

The vendor is pretty forward thinking with ideas that support the goals of our organization.

Apr 2023
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Manager

Culture, Value

Baxter keeps their promises. Their service personnel are available only during an eight-hour period,...

Mar 2023
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Manager

Product, Value

DoseEdge is very accurate and has medium integration with the hospital system. The pictures in the...

Mar 2023
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Manager

Product

One con of DoseEdge is that it requires a lot of maintenance at the local level to add new barcodes...

Mar 2023
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