PharmacyKeeper Verification Commentary
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Subject Expert
Jackson Tate
Engagement Partner
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User Commentary
Relationship, Product
BD has done a great job making edits and improvements to the program. Several recent changes made...
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Product
I really love the program. I love the flexibility of it and how we can make it custom fit to our...
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Product, Value
One standout feature of the system is its ability to capture images during IV compounding so that...
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Product
PharmacyKeeper Verification doesn't have gravimetric options yet. That is a negative.
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Relationship, Operations
BD has excellent onboarding and implementation options as well as very strong service. BD is highly...
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Loyalty, Relationship, Product
Since BD acquired PharmacyKeeper Verification, we haven’t had any interaction with them. I have no...
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Value
PharmacyKeeper Verification is not terribly expensive, so I guess we are getting what we pay for.
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Product
What I find lacking in PharmacyKeeper Verification is reporting. Expanded reporting options would be...
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Value
PharmacyKeeper Verification is not very expensive. I have been here since the days when everything...
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Product
PharmacyKeeper Verification is easy to use. It is just large squares, and we click the flashing one...
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Loyalty, Product
We have a center that is making some changes. They have been working with BD to prepare, but BD is...
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Operations
BD doesn’t offer much training for PharmacyKeeper Verification. We would like ongoing training,...
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Loyalty
We will probably move to another vendor once we change EHRs. PharmacyKeeper Verification works fine,...
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Operations
BD’s training is very good. They have done a good job of getting superusers in place, training our...
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Culture, Value
To make it feel more like we receive our money’s worth, BD could allow us to use more than one site....
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Relationship, Product
PharmacyKeeper Verification has met our expectations. The optics have been good, and we have had...
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Relationship
BD’s responses have been a little slower than expected. The last time I had to ask them something, I...
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Operations
If we ask BD for training, they provide it, but they don’t have any set training sessions that we...
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Loyalty
In the next three to five years, I think we will keep certain aspects of PharmacyKeeper...
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Product
The solution requires a lot of maintenance, and it seems like there could be some enhancements to...
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Product
The barcode dictionary for drugs flags issues in the system and documents them as a missed scan or...
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Relationship
BD is great with their customer service. Since we are using the iPads, BD sends us notices not to...
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Product
We haven’t liked some of BD's analytics, but they are trying to improve. I feel like their analytics...
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Relationship
I feel like we have a really good relationship with BD and their customer service people. They are...
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Product
I know some of the features of PharmacyKeeper Verification, but we don’t always know about the...
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Loyalty, Product
We are having a lot of issues with biosimilars scanning, which is coming off of BD’s dictionary, and...
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Relationship, Product
When there are issues, I usually find out internally through my organizational chain. Since we are...
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Loyalty, Product
PharmacyKeeper Verification is a good product. We were able to integrate it as a health system so...
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Value
BD avoids charging for every little thing. I think their cost is pretty minimal in the grand scheme...
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Product
We haven't really changed much about PharmacyKeeper Verification since we started utilizing it. I...
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Product
The biggest drawback with integration, which is not necessarily BD’s fault, is the fact that their...
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Relationship
We have found that the quality of BD’s support has been mixed, depending on who we get. I have had...
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Culture, Value
BD has a model where if we want a certain functionality, we have to pay for it. I don’t want to call...
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Product
PharmacyKeeper Verification is a nice, comprehensive solution. The verification component works; it...
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Value
We need to have PharmacyKeeper Verification, but it is not the driver. It is a requirement. It is...
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Relationship
BD helps us with a lot of stuff in many areas, and they do a really nice job. With the...
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Loyalty
PharmacyKeeper Verification is not part of our long-term plans. Our plans are based more on...
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Operations, Product
We have run into one big issue where, in order to use PharmacyKeeper Verification to do particular...
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Product, Value
PharmacyKeeper Verification helps drive safety. It lets us document things through pictures, like...
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Loyalty, Product
In PharmacyKeeper Verification, the building and formatting for type gets a little wonky. If a user...
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Product, Value
With PharmacyKeeper Verification, there have obviously been incremental software updates and...
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Product
There have been some hiccups along the way with things we have asked BD to implement. For example,...
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Relationship, Product
Overall, PharmacyKeeper Verification is pretty easy to use, but like with anything, we have to use...
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Value
BD charges us for every piece of the module, but I don’t feel like we are being nickel-and-dimed per...
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Relationship, Value
PharmacyKeeper Verification is customizable, and it is not overpriced. BD has been able to modify...
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Product
The system has an alert sound. It would be nice if the alert sound that plays when orders are ready...
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Relationship, Operations
There is a ton of communication from BD about what they are doing and why when they do upgrades....
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Loyalty, Product
It would be nice if PharmacyKeeper Verification were a one-stop shop. The solution is integrated...
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Value
I feel like we have received a very good ROI from the solution. The system isn't making us any...
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Culture, Relationship
Before the BD acquisition, the vendor's support was literally a call away. The vendor is still...
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Product
BD is doing more to integrate with PharmacyKeeper Verification, and their teams have been...
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Relationship
If we have any issues and we reach out to the vendor by email, usually within 10 or 15 minutes, we...
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Loyalty
PharmacyKeeper Verification has other uses than what we use it for, but we mainly use it for a...
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Product
We haven’t integrated PharmacyKeeper Verification into our EHR yet, so it is still kind of a manual...
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Product
I would tell others looking at PharmacyKeeper Verification that if they don’t have an alternate...
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Product
Within the pharmacy, we are happy with the solution. I can't think of any issues that we have had....
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Product
This could be an issue with our systems, but some things in the solution are sometimes slow to come...
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Operations, Product
We had an incident where we had to go back a day or two later to look at how somebody verified...
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Culture, Value
BD does not avoid charging for every little thing. That is sort of the new business model for a lot...
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Relationship, Product
With PharmacyKeeper Verification, it is hard to get someone who can help us when we have trouble. It...
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Product, Value
Other than upgrading software, everything with PharmacyKeeper Verification is pretty easy. The nice...
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Loyalty, Value
We are sunsetting PharmacyKeeper Verification. We are having all kinds of problems with the...
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Operations
We haven't used the training from BD as much as we could because we are so desperately short...
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Loyalty
I like that PharmacyKeeper Verification gives us one place to store all of our clean-room...
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Loyalty, Product
There are other things we would like to look into using PharmacyKeeper Verification for. I believe...
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Operations
In the beginning, BD offered us more training on tips and tricks for the system, but we didn't...
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Loyalty, Product
I would like to be able to do more in PharmacyKeeper Verification. The system is not efficient. It...
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Product
There are certain things that aren't built into the system for integration with pumps. When it comes...
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Product, Value
With PharmacyKeeper Verification, we are able to see what technicians are doing with high-alert...
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Product, Value
PharmacyKeeper Verification is rudimentary, clunky, and time consuming. I don't have buy-in for it...
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Loyalty, Product
We went with BD's solution because their equipment does not take up valuable workspace. The...
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Relationship
If we ever call BD with a problem, they will have good customer service. However, I have called the...
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Product
The reports in PharmacyKeeper Verification aren't great. They are very limited, and we can't build...
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Relationship, Product
The system has a spell checker in the area where we put in instructions for a recipe. However, if we...
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Product
PharmacyKeeper Verification is easy to use, and the vendor delivers what they say they will deliver.
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Product
Returning items to BD is the worst process. If I get a product back, I will scan it, and it will...
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Product
Data is important, and BD's data is not great. I want to know whether my staff members are scanning...
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Relationship
BD has excellent support staff. They are adding new features, such as gravimetric weighing. Our...
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Relationship, Product
PharmacyKeeper Verification is amazing in all its aspects. I love PharmacyKeeper Verification. It is...
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Value
PharmacyKeeper Verification is pretty expensive, but I think we get our money's worth from it. If...
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Relationship
BD responds to us almost immediately. I have never had to escalate a problem to an executive, but I...
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Loyalty
We will be moving away from PharmacyKeeper Verification. We use PharmacyKeeper Verification to...
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Loyalty, Product, Value
I know there are some different workflow systems out there, but I don't see any reason to change...
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Relationship
BD is very responsive. Anytime I have a new product that needs to be added to the system, it is very...
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Operations
BD's go-live process was incredible. They were here on-site for several days and were very attentive...
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Product
PharmacyKeeper Verification's safety piece could be improved. When we talk to the vendor about that,...
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Operations
I wish BD had training. I think that depends on the site. Organizations don't get a lot of support...
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Relationship
I have a close relationship with a higher-up at BD. It is easy for me to resolve my problems because...
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Relationship
BD could be more proactive. I don't know whether that is a company thing or whether someone is...
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Product
PharmacyKeeper Verification's billing interface has been pretty nice. There is a photographic...
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Product
PharmacyKeeper Verification leaves something to be desired in terms of integration. That may...
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Product
Regarding ease of use, the solution is not bad at all. Sometimes PharmacyKeeper Verification is...
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Operations
BD did a pretty good job of training us on the front end of PharmacyKeeper Verification.
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Loyalty, Product
I know some things can float for a while with BD’s support team. PharmacyKeeper Verification is not...
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Commentary Summary
Comment Type Breakout