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User Commentary
Operations
Occasionally, BD does software updates, but they don't do much that is new. We have our own team...
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Product
Our EHR's and PharmacyKeeper Verification's interfaces sometimes have issues with things...
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Operations, Product
It is very easy to use the PharmacyKeeper Verification program. But if somebody does not use it...
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Product
I'm satisfied with PharmacyKeeper Verification. I like the picture documentation, the live and...
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Loyalty, Product
I would like BD to explore integration with other EMRs outside of the big EMRs. There are other...
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Relationship, Operations, Product
One thing BD could improve is that when they are getting ready for updates, they are more...
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Relationship, Operations
When we first went live on PharmacyKeeper Verification, we had a lot of challenges, and BD met our...
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Product, Value
In our organization, the system has created standardization, streamlined workflows, and improved our...
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Loyalty, Relationship
BD is open to suggestions for enhancements. We are brainstorming the future state of the system and...
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Product
It is rare, but we do have glitches with PharmacyKeeper Verification. The system has become a staple...
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Product
PharmacyKeeper Verification allows us to design or implement it in a way that is most meaningful for...
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Loyalty, Value
I predict my overall satisfaction with the product will decrease because we are going to standardize...
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Product, Value
Everything is going well. We are pretty happy with the system overall. I don't know how much we are...
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Relationship, Product
For areas of improvement, it could be just a matter of education on our part. Sometimes, barcodes on...
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Product
There are one or two things that I wish PharmacyKeeper Verification would do differently, but none...
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Product
Right now, we are not upgrading PharmacyKeeper Verification because there is an issue with Apple,...
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Loyalty, Value
Overall, we are happy with PharmacyKeeper Verification, so I would imagine that we would purchase it...
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Operations
The training from BD was really good. I liked that they had someone on-site instead of having to try...
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Relationship
I will call BD with a question, and they will tell us they will get back to us the next day, but...
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Operations
We don't use PharmacyKeeper Verification a lot because we are still so mired down in the basic...
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Product
Every time we get an update for PharmacyKeeper Verification, it creates issues in the background....
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Operations, Product
PharmacyKeeper Verification documents all the lot numbers and everything that we make. The solution...
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Product
There are some functionalities of other systems that sound much more straightforward and easy to...
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Product
Our diluents for our powders aren't part of our EHR information, but they are part of our recipes....
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Loyalty, Value
We are leaving PharmacyKeeper Verification because we have had interface issues with it. Things...
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Product
It is a lot of work to actually implement PharmacyKeeper Verification and do upgrades. We end up...
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Operations
BD's implementations are pretty good, and I liked BD's training. For the initial training, BD spent...
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Relationship
BD's support people are really good. If they don't know an answer, they will try to find it out, and...
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Product, Value
I don't know whether I would keep PharmacyKeeper Verification now. It just doesn't allow us to do...
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Value
PharmacyKeeper Verification is pretty expensive. I don't know whether we have recommended it to...
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Relationship
We have had an issue an issue with the system that needs to get fixed, but our contact person from...
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Product
If an order gets canceled in the system, we can't put it back in stock. If our batch quantity is...
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Loyalty, Product
When I update recipes in PharmacyKeeper Verification, I can't do that while my technicians are...
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Relationship, Operations, Product
We have to go to the middle of the road with BD's upgrades. Some things are good and easy in the...
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Loyalty, Product
Out of all of the products I looked at, PharmacyKeeper Verification was the easiest solution to use....
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Loyalty, Product, Value
For me, driving tangible outcomes means the software is essentially leading the way to improving our...
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Product
It would be nice to be able to integrate all the recordkeeping we do in PharmacyKeeper Verification...
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Relationship, Product
BD seems like a good vendor. They are flexible and very receptive. The software is easy to use and...
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Loyalty, Product
There is a lot that I must reach out to BD for. With interfacing, the formulary is set up to split...
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Operations
I don't know whether it is my own fault for not reaching out to BD for further training, but...
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Relationship, Product
I like that I can have pretty much everything in one place with PharmacyKeeper Verification. I...
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Relationship
I am always the one initiating all the corrections for the solution, so I let BD know what I'm doing...
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Product
I would buy PharmacyKeeper Verification again. It is a little wonky, but I would still use it. I...
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Product
I would buy PharmacyKeeper Verification again because of its ease of use. We have experienced...
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Operations
BD's initial training was great, but we didn't really receive any outside support for ongoing...
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Product
PharmacyKeeper Verification is mainly an inventory-driven system. There really isn't a fail-safe....
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Operations, Product
PharmacyKeeper Verification is really easy to use. It is basically an iPad. Most people have...
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Loyalty
PharmacyKeeper Verification isn't part of our long-term plans. We are overhauling our entire EHR....
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Relationship, Operations
I would like more on-site help from BD for implementations.
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Loyalty
We might not keep PharmacyKeeper Verification because for our full IV workflow, we are looking at a...
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Product
We get some complaints about PharmacyKeeper Verification around having to reset passwords and...
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Product
We are slowly pushing PharmacyKeeper Verification usage to additional patient populations because of...
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Product
When I click PharmacyKeeper Verification's admin tab, it gives me a list of all the items. I can...
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Relationship, Operations
Whenever BD goes forward with any upgrades, they are very good about sending us an email notifying...
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Relationship
Generally speaking, when I need support and reach out to BD, they are responsive and get back to me...
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Product, Value
Our biggest concern is with PharmacyKeeper Verification. There are a lot of restrictions in terms of...
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Relationship
BD has been pretty good with executive involvement. We had a billing issue, and BD was super cool...
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Product, Value
PharmacyKeeper Verification is lacking, mostly with the customizability when it comes to overrides....
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Operations
The initial training for PharmacyKeeper Verification was fine. However, I don't think we have seen...
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Loyalty, Product
PharmacyKeeper Verification is user friendly. It has a lot of steps, but all the systems nowadays...
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Loyalty
We wanted something to give us something visual so that the technician would be able to see what is...
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Product
As far as integration goes, the product interacts pretty well with what we have because what we have...
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Product
We haven't run into any issues with the product. The ease of use is pretty straightforward. As with...
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Product
In terms of technology, nothing has really changed since we got the product. It is not going to, I...
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Relationship
The vendor's support is pretty decent. I just had an issue recently, and the support person was...
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Relationship, Product
We have been reviewed by the regulators once or twice, and the product has always met the needs. The...
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Product
PharmacyKeeper Verification is a simple product. We could use a little more speed sometimes....
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Operations
We didn't need a lot of training, and there really hasn't been any ongoing. Nothing has changed too...
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Value
The product is cost effective and forgiving, but it is not as rigorous in terms of checking...
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Value
The vendor does a grouped-up charge with just a few line items. So, I don't think they...
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Relationship, Operations
The vendor is pretty proactive with their updates. They do seem to keep us informed fairly well with...
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Loyalty, Product
The positives with this system are that we have a system that will integrate with our EMR that will...
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Loyalty, Relationship
With the service being proactive, it is kind of not good and not bad but kind of in the middle. I...
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Product
With some of the functionality, if we want to get reports out there, the report system is not great....
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Relationship, Product
We have one issue that is a recurrent issue that BD knows about with their handheld scanners. They...
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Loyalty, Product
We have been pleased with PharmacyKeeper Verification. There are more advanced options out there...
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Relationship, Product
There is bidirectional communication with our current EHR and PharmacyKeeper Verification. We aren't...
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Product
The biggest area that I feel could be improved in PharmacyKeeper Verification is the library of...
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Relationship, Product
BD had to make some adjustments to the way some of their activity tracking was structured to fit in...
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Product
We haven't done a whole lot of new stuff, but PharmacyKeeper Verification works. We have been using...
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Relationship
Whenever we make any big changes, the vendor is very receptive. The vendor also does a good job of...
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Product
My biggest challenge with PharmacyKeeper Verification is its reporting. If I want to find out how...
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Product
PharmacyKeeper Verification integrates well, but my problem is when I have to search for something,...
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Culture, Relationship
I have had very good customer service with BD. If I call and need something, it is easy to get...
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Operations, Product
PharmacyKeeper Verification was fairly easy to implement, and it is fairly easy to keep things...
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Loyalty, Product
The scanning of the products and photo taking is easy in PharmacyKeeper Verification. If the drug...
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Relationship, Product
PharmacyKeeper Verification is pretty seamless. It is straightforward and easy to use, and BD has...
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Loyalty, Product
The biggest thing we want from the vendor is the ability to have easy interfaces with other systems....
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Relationship, Product
Things with PharmacyKeeper Verification have gone very well. The vendor's team is very responsive....
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Product, Value
Our time with BD was rough at first, but now, we really like it. We just had to get used to the...
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Culture, Value
I don't think we have incurred any outside charges for any requests we have made with BD.
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Relationship
When I call the number for BD, I often get a live answer, and if I don't and I leave a message, the...
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Loyalty
Part of the initial package that BD gave to us included emergency cart or crash cart tracking, and...
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Value
The vendor avoids charging for every little thing. They don't charge for support tickets. They...
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Operations
As far as ongoing training goes, I feel like the vendor is not really keeping us up-to-date on what...
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Loyalty, Relationship
The vendor does send emails and warn us about upcoming downtime. However, I don't really get any...
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Relationship
Even if our contact people can't fix the issues I bring up, I do feel like they try their best to...
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Product, Value
The upgrades we had went fairly quickly, and there was no downtime on our side. The product does...
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Relationship
For the most part, the BD acquisition has been seamless. It isn't like the product stopped working...
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Product
I expressed concerns to the vendor about safety features for one of their functionalities. They said...
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Product
In terms of ease of use, there is a steep learning curve in the beginning, and the clicking back and...
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Product
The technicians pick up on PharmacyKeeper Verification really quickly. It is very intuitive. BD has...
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Product
I like PharmacyKeeper Verification a lot. We are working with BD to get even more integration into...
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Relationship
We get more than our money's worth with PharmacyKeeper Verification. BD will do a complete...
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Operations
BD just isn't as robust in terms of training compared to other vendors. The information is there in...
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Loyalty, Product
I really love PharmacyKeeper Verification. It does everything for us. We are now very comfortable...
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Product, Value
We attempted to integrate PharmacyKeeper Verification with one of Cerner's systems a few years ago,...
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Relationship
I love BD's customer support people. They are extremely responsive. We can email them, and they will...
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Product
There was a lot of controversy with BD and the United States Pharmacopeia with the way beyond-use...
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Loyalty, Product, Value
I love that PharmacyKeeper Verification is a web-based and user-friendly system for staff members...
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Operations, Product
PharmacyKeeper Verification is one of those things that comes to us as a bare-bones solution. We...
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Loyalty, Product
I would like integrated hardware. I don't like having to do things on an iPad all the time....
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Operations
We have our own pharmacy services vertical, and we have dedicated people who are working on the...
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Relationship
Our subject-matter expert has a direct line to them. I can message them and get things going. We...
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Loyalty
We don't have any plans to get rid of PharmacyKeeper Verification. We did look at several IV...
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Product, Value
We use the device for some functionality, like inspections. We do a daily inspection through...
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Product, Value
If I had any issue, it was with the report functionality. The report functionality was a little...
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Culture, Value
I'm charged for exactly what I agreed to. I don't have any issues there. I do have to buy a new...
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Product
Probably the biggest strength of PharmacyKeeper Verification is the flexibility of the product and...
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Operations
The initial implementation process for PharmacyKeeper Verification was satisfactory. BD is very...
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Product
I haven't had an update on BD’s gravimetric verifications. We are very interested in that, but I...
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Relationship
I cannot say enough positive things about PharmacyKeeper Verification and the way BD manages...
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Operations
BD is not providing direct training, but we did recently download BD's suite of training materials...
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Product
One of the things that we have started doing at our hospital is that we have designed a nonsterile...
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Relationship, Product
I am pleased with PharmacyKeeper Verification. We recently had a new security update that BD was...
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Loyalty
PharmacyKeeper Verification is pretty straightforward. It is kind of hard to screw it up. There is...
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Relationship, Value
BD is probably the most pleasant vendor to have to call on the phone for support. They are happy to...
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Relationship, Operations
BD is doing a good job keeping up with what they currently have and then trying to go into new areas...
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Operations, Product
I am unsure whether this is a product-related challenge or due to a disconnect, but clinicians say...
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Relationship
As we have started to develop and understand things more clearly, our biggest frustration has been...
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Culture, Value
BD gives us the classic pitch that we have to buy a certain thing from them. But we don't know why....
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Relationship
BD’s phone support is excellent. We have pretty much given up on using our project team because they...
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Product
From a system standpoint, PharmacyKeeper Verification works. It gets the job done. It is easier to...
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Product
The program does what the vendor says it is going to do. It allows us to scan things, enter...
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Product
Compared to some of the internal programs from Epic or vendors like that, BD is several tiers below...
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Loyalty, Product
It is taking a lot for our team to get used to the system. We do a lot of anticipating the system...
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Product
I like that PharmacyKeeper Verification is customizable for our workflow. The platform is pretty...
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Product
One good thing about the product is that its access is good. Logging into the product is never a...
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Product
From an administrator point of view, we can build the tasks that we need to in the system, but we...
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Product
We are using the product in a way that we probably shouldn't be. It is our own fault that the system...
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Operations
I like how PharmacyKeeper Verification logs training and activities. The training and activities are...
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Relationship, Value
BD provides by far the best support that I have had, and no one else is even close. PharmacyKeeper...
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Operations, Product
BD needs to provide training for PharmacyKeeper Verification because right now they don’t. They also...
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Relationship, Product
There are some things that BD could add to the system. We had to build our tasks and everything that...
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Relationship
BD's support is very good. I can either email the vendor or call them, and they will take care of...
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Relationship, Operations
BD does frequent updates during the middle of the night, and those updates don't really interrupt us...
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Value
We have to do some tasks in PharmacyKeeper Verification every day, like checking our humidity and...
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Product, Value
We like PharmacyKeeper Verification compared to our last system. We process orders in our EMR, and...
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Loyalty
We were pretty satisfied with PharmacyKeeper Verification. The only downfall was that maintaining...
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Loyalty, Operations
PharmacyKeeper Verification definitely worked as promoted. BD's training was good, and my...
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Product
PharmacyKeeper Verification’s reporting piece needs an overhaul with the modules that I'm currently...
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Operations
I have not taken enough advantage of BD’s training. They offer it; I just have limited ability.
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Product
PharmacyKeeper Verification has been just fine; I haven't had any issues with it. The integration...
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Product
I would like BD to make some of the reports more intuitive in PharmacyKeeper Verification. When I...
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Relationship
BD’s support team is always very quick to respond and help us out. The executives are great.
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Value
When we went with PharmacyKeeper Verification, we were previously doing an all-paper handwritten...
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Product, Value
The thing I like the most about PharmacyKeeper Verification is its ability to stay compliant with...
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Product
PharmacyKeeper Verification is not the greatest tool out there, and it could be a lot better. There...
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Value
The annual fee that BD charges is pretty high for what they provide, and I wouldn’t say the money is...
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Product
There are some challenges with PharmacyKeeper Verification because everything is based on how we...
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Relationship
When we ask BD for things that they can't do, they keep a list and try to integrate requests into...
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Relationship, Operations
The orders from PharmacyKeeper Verification come into our EMR and from the EMR into the MedKeeper,...
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