PharmacyKeeper Verification Commentary
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Director

Operations, Product

I am unsure whether this is a product-related challenge or due to a disconnect, but clinicians say...

Feb 2024
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Director

Relationship

As we have started to develop and understand things more clearly, our biggest frustration has been...

Feb 2024
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Director

Culture, Value

BD gives us the classic pitch that we have to buy a certain thing from them. But we don't know why....

Feb 2024
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Director

Relationship

BD’s phone support is excellent. We have pretty much given up on using our project team because they...

Feb 2024
||
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Director

Product

From a system standpoint, PharmacyKeeper Verification works. It gets the job done. It is easier to...

Feb 2024
||
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Director

Product

The program does what the vendor says it is going to do. It allows us to scan things, enter...

Feb 2024
||
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Director

Product

Compared to some of the internal programs from Epic or vendors like that, BD is several tiers below...

Feb 2024
||
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Director

Loyalty, Product

It is taking a lot for our team to get used to the system. We do a lot of anticipating the system...

Feb 2024
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Director

Product

I like that PharmacyKeeper Verification is customizable for our workflow. The platform is pretty...

Jan 2024
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Manager

Operations

I like how PharmacyKeeper Verification logs training and activities. The training and activities are...

Jan 2024
||
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Manager

Relationship, Value

BD provides by far the best support that I have had, and no one else is even close. PharmacyKeeper...

Jan 2024
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Manager

Operations, Product

BD needs to provide training for PharmacyKeeper Verification because right now they don’t. They also...

Jan 2024
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Manager

Relationship, Product

There are some things that BD could add to the system. We had to build our tasks and everything that...

Jan 2024
||
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Manager

Relationship

BD's support is very good. I can either email the vendor or call them, and they will take care of...

Jan 2024
||
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Manager

Relationship, Operations

BD does frequent updates during the middle of the night, and those updates don't really interrupt us...

Jan 2024
||
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Manager

Value

We have to do some tasks in PharmacyKeeper Verification every day, like checking our humidity and...

Jan 2024
||
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Manager

Product, Value

We like PharmacyKeeper Verification compared to our last system. We process orders in our EMR, and...

Jan 2024
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Analyst/Coordinator

Loyalty

We were pretty satisfied with PharmacyKeeper Verification. The only downfall was that maintaining...

Jan 2024
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Analyst/Coordinator

Loyalty, Operations

PharmacyKeeper Verification definitely worked as promoted. BD's training was good, and my...

Jan 2024
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Analyst/Coordinator

Product

PharmacyKeeper Verification’s reporting piece needs an overhaul with the modules that I'm currently...

Jan 2024
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Analyst/Coordinator

Operations

I have not taken enough advantage of BD’s training. They offer it; I just have limited ability.

Jan 2024
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Analyst/Coordinator

Product

PharmacyKeeper Verification has been just fine; I haven't had any issues with it. The integration...

Jan 2024
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Analyst/Coordinator

Product

I would like BD to make some of the reports more intuitive in PharmacyKeeper Verification. When I...

Jan 2024
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Analyst/Coordinator

Relationship

BD’s support team is always very quick to respond and help us out. The executives are great.

Jan 2024
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Analyst/Coordinator

Value

When we went with PharmacyKeeper Verification, we were previously doing an all-paper handwritten...

Jan 2024
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Director

Product, Value

The thing I like the most about PharmacyKeeper Verification is its ability to stay compliant with...

Dec 2023
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Director

Product

PharmacyKeeper Verification is not the greatest tool out there, and it could be a lot better. There...

Dec 2023
||
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Director

Value

The annual fee that BD charges is pretty high for what they provide, and I wouldn’t say the money is...

Dec 2023
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Director

Product

There are some challenges with PharmacyKeeper Verification because everything is based on how we...

Nov 2023
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Director

Relationship

When we ask BD for things that they can't do, they keep a list and try to integrate requests into...

Nov 2023
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Director

Relationship, Operations

The orders from PharmacyKeeper Verification come into our EMR and from the EMR into the MedKeeper,...

Nov 2023
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Analyst/Coordinator

Product

PharmacyKeeper Verification, with its full functionality, does have a lot of key hard stops,...

Oct 2023
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Analyst/Coordinator

Product

Because of some IS and IT decisions from a fairly global standpoint, we are unable to have a...

Oct 2023
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Analyst/Coordinator

Loyalty

We are transitioning away from BD. When we adopted PharmacyKeeper Verification, BD did not have an...

Oct 2023
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Analyst/Coordinator

Relationship

One of the challenges with the BD merger is that there are a lot of unknowns for the product. It...

Oct 2023
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Director

Loyalty

The integrations are not bidirectional, so we are looking forward to getting that figured out with...

Oct 2023
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Director

Product, Value

We have PharmacyKeeper Verification integrated with our EHR system, and there seems to be a really...

Oct 2023
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Director

Relationship

BD has really good support. Anytime we have issues, it doesn't take long at all to get them resolved....

Oct 2023
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Director

Product

What I hear from my staff is that maintaining the BD database is a lot of work.

Oct 2023
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Director

Product

I really like PharmacyKeeper Verification and its features. I like how pharmacists can check...

Oct 2023
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Director

Loyalty

Some of our technicians have trouble taking pictures in the system. That is more of a user issue...

Oct 2023
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Director

Operations

The vendor doesn't really provide ongoing training, but we aren't really looking for ongoing...

Oct 2023
||
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Analyst/Coordinator

Operations, Product

The product's interface isn't super user friendly, and sometimes, the interface crashes. Users don't...

Oct 2023
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Analyst/Coordinator

Product

The product does what we expect it to do, but when it comes to keeping everything up to date, we...

Oct 2023
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Analyst/Coordinator

Operations, Product

We didn't get a lot of integration options from BD, and they didn't tell us how we could have done...

Oct 2023
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Analyst/Coordinator

Operations, Product

BD's recent update to their library was pretty smooth. The technology BD uses is pretty robust. The...

Oct 2023
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Analyst/Coordinator

Relationship

When a problem appears in the system, we need access to someone from BD right then. There is usually...

Oct 2023
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VP/Other Executive

Value

BD currently avoids charging for every little thing, but they seem to be evolving away from that,...

Sep 2023
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VP/Other Executive

Relationship

The customer support for PharmacyKeeper Verification seems to be better than it was a few years ago,...

Sep 2023
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Manager

Relationship

I have enjoyed our time with BD. Their customer support has been really good. If we send them an...

Sep 2023
||
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Manager

Loyalty, Relationship, Product

BD is actively trying to improve the system. They have definitely added a lot of functionality.

Sep 2023
||
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Manager

Relationship, Operations

BD does a good job of letting us know when there is going to be an upgrade ahead of time so that we...

Sep 2023
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Manager

Loyalty, Relationship, Product

PharmacyKeeper Verification has been a good system for us. Obviously, no system is perfect, so I...

Sep 2023
||
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Manager

Loyalty, Relationship

BD's goal is to make sure that everything they are doing is as safe as possible. At the end of the...

Sep 2023
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Manager

Operations, Product

The system is great once an organization gets it set up, but PharmacyKeeper Verification takes a lot...

Sep 2023
||
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Manager

Operations

It would be nice to have a robust training program from BD. I would also like to see bidirectional...

Sep 2023
||
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Manager

Product

There are things in the product that I would like to see get fixed. One of the biggest things right...

Sep 2023
||
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Director

Relationship

BD is good with proactivity because they notify us about other companies’ software upgrades that...

Sep 2023
||
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Director

Relationship

I really like PharmacyKeeper Verification. The vendor makes an effort to pull a particular report...

Sep 2023
||
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Director

Value

The cost makes PharmacyKeeper Verification unique. The solution is a low-cost option, and that is a...

Sep 2023
||
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Director

Product, Value

PharmacyKeeper Verification is pretty intuitive. It has easy screens, is not really complicated, and...

Sep 2023
||
(0)
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Director

Product

BD has some reporting and analytic enhancements, but there are some things that are a little tricky...

Aug 2023
||
(0)
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Director

Operations, Product

PharmacyKeeper Verification is a very good product. The hardest part of our installation was dealing...

Aug 2023
||
(0)
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Director

Product

PharmacyKeeper Verification works the way it is supposed to. There are a few things in it that...

Aug 2023
||
(0)
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Director

Culture, Relationship

We haven't had any issues with waiting for BD's support to get back to us with anything. The vendor...

Aug 2023
||
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Manager

Product

For the most part, PharmacyKeeper Verification doesn't have a lot of bugs in it. It works as we...

Aug 2023
||
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Manager

Product

PharmacyKeeper Verification is very easy to use. The whole process of setting up recipes and...

Aug 2023
||
(0)
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Manager

Product

We can have alternatives within a recipe in PharmacyKeeper Verification. That feature can be tricky....

Aug 2023
||
(0)
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Manager

Product

For some reason, sometimes if we utilize a new lot number for a particular drug and put in an...

Aug 2023
||
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Manager

Relationship

There is not a lot of need for service on PharmacyKeeper Verification; it uses merely the internet...

Aug 2023
||
(0)
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Manager

Loyalty, Product

I don't have anything to compare PharmacyKeeper Verification to, but I am pretty happy with the...

Aug 2023
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(0)
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Manager

Value

I don't think BD really has a vision. If they do, it is to collect our money every month.

Aug 2023
||
(0)
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Manager

Product

For the most part, things go well with PharmacyKeeper Verification. Most of us are used to it and...

Aug 2023
||
(0)
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Director

Operations

There is no ongoing training for PharmacyKeeper Verification. We haven't been made aware of BD's...

Aug 2023
||
(0)
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Director

Loyalty

There are a lot of steps that we have to take when using the product. If another vendor had a more...

Aug 2023
||
(0)
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Director

Product

PharmacyKeeper Verification is a good product. It puts safety stops everywhere we need them. We...

Aug 2023
||
(0)
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Director

Product

PharmacyKeeper Verification is a super user friendly and intuitive system. It is fantastic for...

Aug 2023
||
(0)
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Director

Product

One of the biggest advantages of PharmacyKeeper Verification is having the ability to put a...

Aug 2023
||
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Director

Loyalty, Product, Value

In the morning, the system's server bandwidth gets pretty bogged down, so the system has trouble...

Aug 2023
||
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Director

Relationship

When the vendor was independent, they had a quicker turnaround on the issues we sent to them. Since...

Aug 2023
||
(0)
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Director

Product

We use PharmacyKeeper Verification for doing compounding and unit inspections, and the product meets...

Aug 2023
||
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Director

Product

If someone were looking at PharmacyKeeper Verification, I would show them how we use the product,...

Aug 2023
||
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Director

Product

Honestly, there are not a lot of upgrades for PharmacyKeeper Verification that impact us, so I guess...

Aug 2023
||
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Director

Relationship

I have had to reach out to BD in the last little while, and their support team has been helpful.

Aug 2023
||
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Director

Product

PharmacyKeeper Verification is horrible; it is just as bad as if not worse than an offering from one...

Aug 2023
||
(0)
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Director

Relationship, Operations

I am not aware of any continual communication between the vendor and my organization. When we set...

Aug 2023
||
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Director

Loyalty, Value

The product is too expensive, but we need it. We looked at adding the product to a satellite...

Aug 2023
||
(0)
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Director

Product, Value

The system does what it is supposed to do, and we have been able to adapt it for what we need. We...

Aug 2023
||
(0)
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Director

Product

Our institution has shifted to a certain EMR, and our healthcare pharmacies are using certain...

Aug 2023
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Manager

Loyalty

BD could make PharmacyKeeper Verification smarter. There are a lot of things the technology could...

Aug 2023
||
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Manager

Relationship, Product

PharmacyKeeper Verification is very simple. I can only think back to one or two times where I have...

Aug 2023
||
(0)
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Manager

Relationship

BD's support is good. If we have an issue, they immediately help us. The interactions we have had...

Aug 2023
||
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Manager

Product

I don't know what else is out there. I have never compared PharmacyKeeper Verification to anything....

Aug 2023
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VP/Other Executive

Culture

We are finding problems with PharmacyKeeper Verification. We started out with Grifols, and then they...

Aug 2023
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(0)
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VP/Other Executive

Product

We have quantity checks, and PharmacyKeeper Verification doesn't require scanning for each product...

Aug 2023
||
(0)
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VP/Other Executive

Product

PharmacyKeeper Verification uses a drug information vendor, and our EMR vendor uses a different...

Aug 2023
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(0)
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VP/Other Executive

Product

PharmacyKeeper Verification won't let us customize guided steps for the workflow. For example, we...

Aug 2023
||
(0)
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Director

Product

I don't know whether I would buy PharmacyKeeper Verification again. I would want to explore more...

Aug 2023
||
(0)
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Director

Product

We had some integrated technology that was supposed to work with PharmacyKeeper Verification, but...

Aug 2023
||
(0)
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Director

Operations

The biggest thing for us is that we haven't really gotten insight into the product to help us use it...

Aug 2023
||
(0)
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Director

Culture, Relationship

BD's support people do really well. They are very timely. We can reach out to them and receive very...

Aug 2023
||
(0)
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Director

Product

Reporting is a challenge for us. The system's reporting structure leaves a lot to be desired. It is...

Aug 2023
||
(0)
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Director

Product

PharmacyKeeper Verification is a new product to BD. BD just bought it in the last year or so, and...

Aug 2023
||
(0)
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Director

Value

PharmacyKeeper Verification isn't cheap, and the utility we get from it is hard to see.

Aug 2023
||
(0)
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VP/Other Executive

Product

Beyond use dates, PharmacyKeeper Verification doesn't cross the interface to our EMR, so our nurses...

Aug 2023
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(0)
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VP/Other Executive

Culture, Relationship

We have had a lot of meetings with BD, but they haven’t given us anything that has let us think that...

Aug 2023
||
(0)
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Director

Relationship

We have had good support from BD. BD’s support team is very responsive. When we need something, they...

Jul 2023
||
(0)
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Director

Product

We don't have an interface between our EMR and PharmacyKeeper Verification, so we have to enter raw...

Jul 2023
||
(0)
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Director

Operations

On-site training would have been nice. BD did well with training, and they were responsive and...

Jul 2023
||
(0)
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Director

Product, Value

I would tell someone looking at PharmacyKeeper Verification that BD is responsive, and the system is...

Jul 2023
||
(0)
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Manager

Loyalty, Value

I really enjoy using PharmacyKeeper Verification. I think it works well for what we are doing. As of...

Jul 2023
||
(0)
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Manager

Value

We don't have all of the parts of PharmacyKeeper Verification. We just have its verification piece....

Jul 2023
||
(0)
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Manager

Product

I am happy with PharmacyKeeper Verification. I love that the system gives us the ability to add a...

Jul 2023
||
(0)
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Manager

Product, Value

With PharmacyKeeper Verification, it is nice to have iPads for our cameras, but we have also found...

Jul 2023
||
(0)
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Manager

Operations

BD's implementation was great. The vendor was very helpful when we went live with troubleshooting....

Jul 2023
||
(0)
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Manager

Product, Value

PharmacyKeeper Verification has made us more integrated compared to some of our sister hospitals...

Jul 2023
||
(0)
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Manager

Product, Value

Something that makes PharmacyKeeper Verification stand out is that it is truly a verification...

Jul 2023
||
(0)
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Manager

Product

To be honest, I haven't seen anything new come from BD other than the things we have. However, the...

Jul 2023
||
(0)
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Manager

Relationship

Every time we have had to get ahold of BD, they have been very good. We rarely have issues where we...

Jul 2023
||
(0)
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Director

Product

The product is working like a well-lubricated machine. We have fine-tuned it to suit our needs.

Jul 2023
||
(0)
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Director

Operations, Product

One obstacle for me to overcome a couple of years ago was to figure out how to map the recipes to...

Jul 2023
||
(0)
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Director

Product

I don't recall a major upgrade or improvement to the product. I am still waiting for one feature to...

Jul 2023
||
(0)
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Director

Product, Value

With PharmacyKeeper Verification, we have eliminated any paperwork from my view room altogether, and...

Jul 2023
||
(0)
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Director

Relationship

Customer support is awesome with PharmacyKeeper Verification.

Jul 2023
||
(0)
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Director

Culture, Relationship

A while ago, we had an issue, so we called BD, and they told us the issue was just a glitch in the...

Jul 2023
||
(0)
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Manager

Product

We always seem to have ongoing problems with our tablets. I don't necessarily think the problems are...

Jul 2023
||
(0)
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Manager

Product, Value

The outcome we have seen from the product is compliance monitoring.

Jul 2023
||
(0)
 Thank you  Helpful

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Manager

Value

The product is extremely expensive for my facility's size.

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We have still not fully implemented PharmacyKeeper Verification. We are having issues with Wi-Fi;...

Jul 2023
||
(0)
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 or  to see details.

Director

Product, Value

The solution is very cumbersome to use. There are too many steps to make the system work. It takes...

Jul 2023
||
(0)
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 or  to see details.

Director

Product

I do like the documentation that the solution has. It is easy to document things and find where we...

Jul 2023
||
(0)
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 or  to see details.

Director

Product, Value

We really like PharmacyKeeper Verification. It does what it claims to do, and we have been satisfied...

Jun 2023
||
(0)
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 or  to see details.

Director

Product

One area of improvement for BD would be integrating PharmacyKeeper Verification into a hospital’s...

Jun 2023
||
(0)
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 or  to see details.

Director

Relationship

We really like PharmacyKeeper Verification. It has been fabulous. The vendor has really engaged the...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

I am not sure that I have seen a competitor of PharmacyKeeper Verification that does all of the...

Jun 2023
||
(0)
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 or  to see details.

Director

Operations, Product

PharmacyKeeper Verification is really intuitive. I would tell a peer to make sure that they build...

Jun 2023
||
(0)
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 or  to see details.

Director

Operations, Product

PharmacyKeeper Verification is pretty easy to use. My people can pick it up pretty quickly. The...

Jun 2023
||
(0)
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 or  to see details.

VP/Other Executive

Relationship

BD is a giant corporation, and I don’t know who to call there.

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

The product's setup works well. The product is fairly simple and solid. I don't hear a whole lot of...

Jun 2023
||
(0)
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 or  to see details.

Director

Product

I wouldn't buy PharmacyKeeper again because it doesn’t work the way that BD advertised it, and some...

May 2023
||
(0)
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 or  to see details.

Director

Culture, Operations

BD sometimes makes changes in the background that they don't even tell us about. When we implemented...

May 2023
||
(0)
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 or  to see details.

Director

Relationship

BD’s customer service often just tells us that there is no fix for something. There are no people...

May 2023
||
(0)
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 or  to see details.

Director

Product

I love the way PharmacyKeeper Verification works. The only problem we have is with our internet...

May 2023
||
(0)
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 or  to see details.

Director

Operations

BD does not offer much in terms of training for PharmacyKeeper Verification. We are pretty much...

May 2023
||
(0)
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 or  to see details.

Director

Relationship

If the vendor would reach out to us every once in a while and ask what we are having problems with,...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Because of the way that some of the items in the product are built or not built, so to speak, it can...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product, Value

The product’s biggest strength is that it is more than just an IV workflow management system. We use...

Apr 2023
||
(0)
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 or  to see details.

Director

Operations

We recently hired a lot of new technicians, and we would like to have a training module that the...

Apr 2023
||
(0)
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 or  to see details.

Director

Culture, Value

I haven't seen any new technology yet from BD. When they bought the product, I was concerned they...

Apr 2023
||
(0)
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 or  to see details.

Director

Operations

My overall experience with BD has been really good. We have been working with BD on some of our...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I can't do reports for the verification process in the product, just for the inspection.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor’s support for PharmacyKeeper Verification has been top notch. We have been very pleased...

Apr 2023
||
(0)
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 or  to see details.

Manager

Product

There is some functionality that we wish were a little different, but we have been pleased with the...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

People just have to get used to where everything is at because PharmacyKeeper Verification is not...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

I would tell a peer that the implementation for PharmacyKeeper Verification is a little more intense...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Product

PharmacyKeeper Verification works with mobile devices, so we can move things around as needed. The...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

Over the years, we have developed relationships with people at BD. We can escalate things to those...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Product, Product

PharmacyKeeper Verification is extremely flexible. We can build the system however we want it to be...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

BD responds in a timely manner, takes our requests, and acts upon them. Whenever we request a change...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

For the longest time, we had difficulties with our account manager and getting responses in a timely...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Culture, Product, Product

BD has split the billing and contract pharmacy pieces into two different platforms. That is kind of...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Operations

We would like recorded, on-demand education where we have a visual like a recorded PowerPoint and...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

The product only needs to be able to integrate with the EHR, and it does that. It almost always...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Operations, Product, Product

The product is user friendly. Generally, if someone can read, they know where to go to find...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Loyalty

I have no reason to suspect that we will become dissatisfied in the future. The vendor has a...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

If the vendor did something with IV robotics, that would be great.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

The vendor is proactive. I get emails all the time telling us exactly when there is going to be...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product, Value, Value

The entire system is picture based, and we use it to watch for drug recalls and compounding errors....

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

I would like to highlight BD’s customer service. Whenever I have to call for PharmacyKeeper...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

From a design standpoint, PharmacyKeeper Verification is pretty straightforward. It is fairly easy...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Loyalty

Now that Pharmacy Keeper Verification has been purchased by BD, they are looking at adding...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

Pharmacy Keeper Verification has some smart logic to it. If we scan a barcode and the system...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I have to create every little recipe that goes in PharmacyKeeper Verification, and it would be kind...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

As long as a recipe is in PharmacyKeeper Verification, things are smooth sailing. Also, as long as a...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Whenever new updates come out and there are changes in PharmacyKeeper Verification, I would like to...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

BD is pretty helpful. If we call and need something, they always do what we need to get done. They...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I would tell someone looking into PharmacyKeeper Verification that it is easy on the eyes as far as...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

BD has been good to work with. They address what we need, so if something is not there, then they...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product, Value

No product is perfect. The upgrades have made PharmacyKeeper Verification a little more user...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

We purchased an interface, and it never got developed, partly because of our other vendor. BD...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We need some training for those who use the reporting functionalities and analytics things, but for...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We use the product for process validation checks on our sterile product preparation. We also use it...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

We don't get any prompts to do or learn anything new or maintain knowledge. If I were to contact BD...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The parts of the product that we use are really great. The product meets our needs, and it is...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We would like BD to focus on giving us more customization options in the product. I asked the vendor...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

PharmacyKeeper Verification is good but not perfect. There are a couple of areas we would like to...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

I have requested some features, but BD doesn't want to implement them. There are some features that...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I contact the customer support team quite frequently, whether by phone or email, to get things...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Upgrading and maintaining the apps is not a problem. We had some issues a while ago, but those were...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Product

Sometimes our technicians make mistakes, and even if someone is a superuser or administrator of the...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We would like it if BD asked for feedback, reviewed things regularly, asked how they could improve...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We would like BD to offer ongoing training at the supervisor or user level. Someone who didn't get...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

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