PharmacyKeeper Verification Commentary
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Director

Operations

Occasionally, BD does software updates, but they don't do much that is new. We have our own team...

Oct 2024
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Director

Product

Our EHR's and PharmacyKeeper Verification's interfaces sometimes have issues with things...

Oct 2024
||
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Director

Operations, Product

It is very easy to use the PharmacyKeeper Verification program. But if somebody does not use it...

Oct 2024
||
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Director

Product

I'm satisfied with PharmacyKeeper Verification. I like the picture documentation, the live and...

Oct 2024
||
(0)
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Manager

Loyalty, Product

I would like BD to explore integration with other EMRs outside of the big EMRs. There are other...

Oct 2024
||
(0)
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Manager

Relationship, Operations, Product

One thing BD could improve is that when they are getting ready for updates, they are more...

Oct 2024
||
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Manager

Relationship, Operations

When we first went live on PharmacyKeeper Verification, we had a lot of challenges, and BD met our...

Oct 2024
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Manager

Product, Value

In our organization, the system has created standardization, streamlined workflows, and improved our...

Oct 2024
||
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Manager

Loyalty, Relationship

BD is open to suggestions for enhancements. We are brainstorming the future state of the system and...

Oct 2024
||
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Manager

Product

It is rare, but we do have glitches with PharmacyKeeper Verification. The system has become a staple...

Oct 2024
||
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Director

Product

PharmacyKeeper Verification allows us to design or implement it in a way that is most meaningful for...

Oct 2024
||
(0)
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Director

Loyalty, Value

I predict my overall satisfaction with the product will decrease because we are going to standardize...

Oct 2024
||
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Analyst/Coordinator

Product, Value

Everything is going well. We are pretty happy with the system overall. I don't know how much we are...

Oct 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

For areas of improvement, it could be just a matter of education on our part. Sometimes, barcodes on...

Oct 2024
||
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Director

Product

There are one or two things that I wish PharmacyKeeper Verification would do differently, but none...

Oct 2024
||
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Director

Product

Right now, we are not upgrading PharmacyKeeper Verification because there is an issue with Apple,...

Oct 2024
||
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Director

Loyalty, Value

Overall, we are happy with PharmacyKeeper Verification, so I would imagine that we would purchase it...

Oct 2024
||
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Director

Operations

The training from BD was really good. I liked that they had someone on-site instead of having to try...

Oct 2024
||
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Manager

Relationship

I will call BD with a question, and they will tell us they will get back to us the next day, but...

Oct 2024
||
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Manager

Operations

We don't use PharmacyKeeper Verification a lot because we are still so mired down in the basic...

Oct 2024
||
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Manager

Product

Every time we get an update for PharmacyKeeper Verification, it creates issues in the background....

Oct 2024
||
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Manager

Operations, Product

PharmacyKeeper Verification documents all the lot numbers and everything that we make. The solution...

Oct 2024
||
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Manager

Product

There are some functionalities of other systems that sound much more straightforward and easy to...

Oct 2024
||
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Manager

Product

Our diluents for our powders aren't part of our EHR information, but they are part of our recipes....

Oct 2024
||
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Director

Loyalty, Value

We are leaving PharmacyKeeper Verification because we have had interface issues with it. Things...

Oct 2024
||
(0)
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Director

Product

It is a lot of work to actually implement PharmacyKeeper Verification and do upgrades. We end up...

Oct 2024
||
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Manager

Operations

BD's implementations are pretty good, and I liked BD's training. For the initial training, BD spent...

Oct 2024
||
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Manager

Relationship

BD's support people are really good. If they don't know an answer, they will try to find it out, and...

Oct 2024
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Manager

Product, Value

I don't know whether I would keep PharmacyKeeper Verification now. It just doesn't allow us to do...

Oct 2024
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Manager

Value

PharmacyKeeper Verification is pretty expensive. I don't know whether we have recommended it to...

Oct 2024
||
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Manager

Relationship

We have had an issue an issue with the system that needs to get fixed, but our contact person from...

Oct 2024
||
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Manager

Product

If an order gets canceled in the system, we can't put it back in stock. If our batch quantity is...

Oct 2024
||
(0)
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Manager

Loyalty, Product

When I update recipes in PharmacyKeeper Verification, I can't do that while my technicians are...

Oct 2024
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Manager

Relationship, Operations, Product

We have to go to the middle of the road with BD's upgrades. Some things are good and easy in the...

Oct 2024
||
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Manager

Loyalty, Product

Out of all of the products I looked at, PharmacyKeeper Verification was the easiest solution to use....

Oct 2024
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Director

Loyalty, Product, Value

For me, driving tangible outcomes means the software is essentially leading the way to improving our...

Oct 2024
||
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Director

Product

It would be nice to be able to integrate all the recordkeeping we do in PharmacyKeeper Verification...

Oct 2024
||
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Director

Relationship, Product

BD seems like a good vendor. They are flexible and very receptive. The software is easy to use and...

Oct 2024
||
(0)
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Director

Loyalty, Product

There is a lot that I must reach out to BD for. With interfacing, the formulary is set up to split...

Oct 2024
||
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Director

Operations

I don't know whether it is my own fault for not reaching out to BD for further training, but...

Oct 2024
||
(0)
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Director

Relationship, Product

I like that I can have pretty much everything in one place with PharmacyKeeper Verification. I...

Oct 2024
||
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Director

Relationship

I am always the one initiating all the corrections for the solution, so I let BD know what I'm doing...

Oct 2024
||
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Director

Product

I would buy PharmacyKeeper Verification again. It is a little wonky, but I would still use it. I...

Oct 2024
||
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Manager

Product

I would buy PharmacyKeeper Verification again because of its ease of use. We have experienced...

Oct 2024
||
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Manager

Operations

BD's initial training was great, but we didn't really receive any outside support for ongoing...

Oct 2024
||
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Manager

Product

PharmacyKeeper Verification is mainly an inventory-driven system. There really isn't a fail-safe....

Oct 2024
||
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Manager

Operations, Product

PharmacyKeeper Verification is really easy to use. It is basically an iPad. Most people have...

Oct 2024
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Manager

Loyalty

PharmacyKeeper Verification isn't part of our long-term plans. We are overhauling our entire EHR....

Oct 2024
||
(0)
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Director

Relationship, Operations

I would like more on-site help from BD for implementations.

Oct 2024
||
(0)
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Director

Loyalty

We might not keep PharmacyKeeper Verification because for our full IV workflow, we are looking at a...

Oct 2024
||
(0)
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Director

Product

We get some complaints about PharmacyKeeper Verification around having to reset passwords and...

Oct 2024
||
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Manager

Product

We are slowly pushing PharmacyKeeper Verification usage to additional patient populations because of...

Oct 2024
||
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Manager

Product

When I click PharmacyKeeper Verification's admin tab, it gives me a list of all the items. I can...

Oct 2024
||
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Manager

Relationship, Operations

Whenever BD goes forward with any upgrades, they are very good about sending us an email notifying...

Oct 2024
||
(0)
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Manager

Relationship

Generally speaking, when I need support and reach out to BD, they are responsive and get back to me...

Oct 2024
||
(0)
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Manager

Product, Value

Our biggest concern is with PharmacyKeeper Verification. There are a lot of restrictions in terms of...

Oct 2024
||
(0)
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Director

Relationship

BD has been pretty good with executive involvement. We had a billing issue, and BD was super cool...

Oct 2024
||
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Director

Product, Value

PharmacyKeeper Verification is lacking, mostly with the customizability when it comes to overrides....

Oct 2024
||
(0)
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Director

Operations

The initial training for PharmacyKeeper Verification was fine. However, I don't think we have seen...

Oct 2024
||
(0)
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Director

Loyalty, Product

PharmacyKeeper Verification is user friendly. It has a lot of steps, but all the systems nowadays...

Oct 2024
||
(0)
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Manager

Loyalty

We wanted something to give us something visual so that the technician would be able to see what is...

Oct 2024
||
(0)
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Manager

Product

As far as integration goes, the product interacts pretty well with what we have because what we have...

Oct 2024
||
(0)
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Manager

Product

We haven't run into any issues with the product. The ease of use is pretty straightforward. As with...

Oct 2024
||
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Manager

Product

In terms of technology, nothing has really changed since we got the product. It is not going to, I...

Oct 2024
||
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Manager

Relationship

The vendor's support is pretty decent. I just had an issue recently, and the support person was...

Oct 2024
||
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Manager

Relationship, Product

We have been reviewed by the regulators once or twice, and the product has always met the needs. The...

Oct 2024
||
(0)
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Manager

Product

PharmacyKeeper Verification is a simple product. We could use a little more speed sometimes....

Oct 2024
||
(0)
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Manager

Operations

We didn't need a lot of training, and there really hasn't been any ongoing. Nothing has changed too...

Oct 2024
||
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Manager

Value

The product is cost effective and forgiving, but it is not as rigorous in terms of checking...

Oct 2024
||
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Manager

Value

The vendor does a grouped-up charge with just a few line items. So, I don't think they...

Oct 2024
||
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Manager

Relationship, Operations

The vendor is pretty proactive with their updates. They do seem to keep us informed fairly well with...

Oct 2024
||
(0)
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Manager

Loyalty, Product

The positives with this system are that we have a system that will integrate with our EMR that will...

Oct 2024
||
(0)
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Manager

Loyalty, Relationship

With the service being proactive, it is kind of not good and not bad but kind of in the middle. I...

Oct 2024
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Manager

Product

With some of the functionality, if we want to get reports out there, the report system is not great....

Oct 2024
||
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Manager

Relationship, Product

We have one issue that is a recurrent issue that BD knows about with their handheld scanners. They...

Oct 2024
||
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Manager

Loyalty, Product

We have been pleased with PharmacyKeeper Verification. There are more advanced options out there...

Oct 2024
||
(0)
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Manager

Relationship, Product

There is bidirectional communication with our current EHR and PharmacyKeeper Verification. We aren't...

Oct 2024
||
(0)
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Manager

Product

The biggest area that I feel could be improved in PharmacyKeeper Verification is the library of...

Oct 2024
||
(0)
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Manager

Relationship, Product

BD had to make some adjustments to the way some of their activity tracking was structured to fit in...

Oct 2024
||
(0)
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Director

Product

We haven't done a whole lot of new stuff, but PharmacyKeeper Verification works. We have been using...

Oct 2024
||
(0)
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Director

Relationship

Whenever we make any big changes, the vendor is very receptive. The vendor also does a good job of...

Oct 2024
||
(0)
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Director

Product

My biggest challenge with PharmacyKeeper Verification is its reporting. If I want to find out how...

Oct 2024
||
(0)
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Director

Product

PharmacyKeeper Verification integrates well, but my problem is when I have to search for something,...

Oct 2024
||
(0)
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Director

Culture, Relationship

I have had very good customer service with BD. If I call and need something, it is easy to get...

Oct 2024
||
(0)
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Director

Operations, Product

PharmacyKeeper Verification was fairly easy to implement, and it is fairly easy to keep things...

Oct 2024
||
(0)
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Director

Loyalty, Product

The scanning of the products and photo taking is easy in PharmacyKeeper Verification. If the drug...

Oct 2024
||
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Director

Relationship, Product

PharmacyKeeper Verification is pretty seamless. It is straightforward and easy to use, and BD has...

Sep 2024
||
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Director

Loyalty, Product

The biggest thing we want from the vendor is the ability to have easy interfaces with other systems....

Jul 2024
||
(0)
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Director

Relationship, Product

Things with PharmacyKeeper Verification have gone very well. The vendor's team is very responsive....

Jul 2024
||
(0)
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Manager

Product, Value

Our time with BD was rough at first, but now, we really like it. We just had to get used to the...

Jul 2024
||
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Manager

Culture, Value

I don't think we have incurred any outside charges for any requests we have made with BD.

Jul 2024
||
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Manager

Relationship

When I call the number for BD, I often get a live answer, and if I don't and I leave a message, the...

Jul 2024
||
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Manager

Loyalty

Part of the initial package that BD gave to us included emergency cart or crash cart tracking, and...

Jul 2024
||
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Manager

Value

The vendor avoids charging for every little thing. They don't charge for support tickets. They...

Jul 2024
||
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Manager

Operations

As far as ongoing training goes, I feel like the vendor is not really keeping us up-to-date on what...

Jul 2024
||
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Manager

Loyalty, Relationship

The vendor does send emails and warn us about upcoming downtime. However, I don't really get any...

Jul 2024
||
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Manager

Relationship

Even if our contact people can't fix the issues I bring up, I do feel like they try their best to...

Jul 2024
||
(0)
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Manager

Product, Value

The upgrades we had went fairly quickly, and there was no downtime on our side. The product does...

Jul 2024
||
(0)
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Manager

Relationship

For the most part, the BD acquisition has been seamless. It isn't like the product stopped working...

Jul 2024
||
(0)
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Manager

Product

I expressed concerns to the vendor about safety features for one of their functionalities. They said...

Jul 2024
||
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Manager

Product

In terms of ease of use, there is a steep learning curve in the beginning, and the clicking back and...

Jul 2024
||
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Director

Product

The technicians pick up on PharmacyKeeper Verification really quickly. It is very intuitive. BD has...

Jun 2024
||
(0)
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Director

Product

I like PharmacyKeeper Verification a lot. We are working with BD to get even more integration into...

Jun 2024
||
(0)
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Director

Relationship

We get more than our money's worth with PharmacyKeeper Verification. BD will do a complete...

Jun 2024
||
(0)
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Director

Operations

BD just isn't as robust in terms of training compared to other vendors. The information is there in...

Jun 2024
||
(0)
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Director

Loyalty, Product

I really love PharmacyKeeper Verification. It does everything for us. We are now very comfortable...

May 2024
||
(0)
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Director

Product, Value

We attempted to integrate PharmacyKeeper Verification with one of Cerner's systems a few years ago,...

May 2024
||
(0)
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Director

Relationship

I love BD's customer support people. They are extremely responsive. We can email them, and they will...

May 2024
||
(0)
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Director

Product

There was a lot of controversy with BD and the United States Pharmacopeia with the way beyond-use...

May 2024
||
(0)
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Director

Loyalty, Product, Value

I love that PharmacyKeeper Verification is a web-based and user-friendly system for staff members...

May 2024
||
(0)
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Director

Operations, Product

PharmacyKeeper Verification is one of those things that comes to us as a bare-bones solution. We...

May 2024
||
(0)
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Director

Loyalty, Product

I would like integrated hardware. I don't like having to do things on an iPad all the time....

May 2024
||
(0)
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Director

Operations

We have our own pharmacy services vertical, and we have dedicated people who are working on the...

May 2024
||
(0)
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Director

Relationship

Our subject-matter expert has a direct line to them. I can message them and get things going. We...

May 2024
||
(0)
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Director

Loyalty

We don't have any plans to get rid of PharmacyKeeper Verification. We did look at several IV...

Apr 2024
||
(0)
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Director

Product, Value

We use the device for some functionality, like inspections. We do a daily inspection through...

Apr 2024
||
(0)
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Director

Product, Value

If I had any issue, it was with the report functionality. The report functionality was a little...

Apr 2024
||
(0)
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Director

Culture, Value

I'm charged for exactly what I agreed to. I don't have any issues there. I do have to buy a new...

Apr 2024
||
(0)
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Director

Product

Probably the biggest strength of PharmacyKeeper Verification is the flexibility of the product and...

Apr 2024
||
(0)
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Director

Operations

The initial implementation process for PharmacyKeeper Verification was satisfactory. BD is very...

Apr 2024
||
(0)
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VP/Other Executive

Product

I haven't had an update on BD’s gravimetric verifications. We are very interested in that, but I...

Apr 2024
||
(0)
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Manager

Relationship

I cannot say enough positive things about PharmacyKeeper Verification and the way BD manages...

Mar 2024
||
(0)
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Manager

Operations

BD is not providing direct training, but we did recently download BD's suite of training materials...

Mar 2024
||
(0)
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Manager

Product

One of the things that we have started doing at our hospital is that we have designed a nonsterile...

Mar 2024
||
(0)
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Manager

Relationship, Product

I am pleased with PharmacyKeeper Verification. We recently had a new security update that BD was...

Mar 2024
||
(0)
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Manager

Loyalty

PharmacyKeeper Verification is pretty straightforward. It is kind of hard to screw it up. There is...

Mar 2024
||
(0)
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Manager

Relationship, Value

BD is probably the most pleasant vendor to have to call on the phone for support. They are happy to...

Mar 2024
||
(0)
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Manager

Relationship, Operations

BD is doing a good job keeping up with what they currently have and then trying to go into new areas...

Mar 2024
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Director

Operations, Product

I am unsure whether this is a product-related challenge or due to a disconnect, but clinicians say...

Feb 2024
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Director

Relationship

As we have started to develop and understand things more clearly, our biggest frustration has been...

Feb 2024
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Director

Culture, Value

BD gives us the classic pitch that we have to buy a certain thing from them. But we don't know why....

Feb 2024
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Director

Relationship

BD’s phone support is excellent. We have pretty much given up on using our project team because they...

Feb 2024
||
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Director

Product

From a system standpoint, PharmacyKeeper Verification works. It gets the job done. It is easier to...

Feb 2024
||
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Director

Product

The program does what the vendor says it is going to do. It allows us to scan things, enter...

Feb 2024
||
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Director

Product

Compared to some of the internal programs from Epic or vendors like that, BD is several tiers below...

Feb 2024
||
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Director

Loyalty, Product

It is taking a lot for our team to get used to the system. We do a lot of anticipating the system...

Feb 2024
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Director

Product

I like that PharmacyKeeper Verification is customizable for our workflow. The platform is pretty...

Jan 2024
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Manager

Product

One good thing about the product is that its access is good. Logging into the product is never a...

Jan 2024
||
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Manager

Product

From an administrator point of view, we can build the tasks that we need to in the system, but we...

Jan 2024
||
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Manager

Product

We are using the product in a way that we probably shouldn't be. It is our own fault that the system...

Jan 2024
||
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Manager

Operations

I like how PharmacyKeeper Verification logs training and activities. The training and activities are...

Jan 2024
||
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Manager

Relationship, Value

BD provides by far the best support that I have had, and no one else is even close. PharmacyKeeper...

Jan 2024
||
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Manager

Operations, Product

BD needs to provide training for PharmacyKeeper Verification because right now they don’t. They also...

Jan 2024
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Manager

Relationship, Product

There are some things that BD could add to the system. We had to build our tasks and everything that...

Jan 2024
||
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Manager

Relationship

BD's support is very good. I can either email the vendor or call them, and they will take care of...

Jan 2024
||
(0)
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Manager

Relationship, Operations

BD does frequent updates during the middle of the night, and those updates don't really interrupt us...

Jan 2024
||
(0)
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Manager

Value

We have to do some tasks in PharmacyKeeper Verification every day, like checking our humidity and...

Jan 2024
||
(0)
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Manager

Product, Value

We like PharmacyKeeper Verification compared to our last system. We process orders in our EMR, and...

Jan 2024
||
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Analyst/Coordinator

Loyalty

We were pretty satisfied with PharmacyKeeper Verification. The only downfall was that maintaining...

Jan 2024
||
(0)
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Analyst/Coordinator

Loyalty, Operations

PharmacyKeeper Verification definitely worked as promoted. BD's training was good, and my...

Jan 2024
||
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Analyst/Coordinator

Product

PharmacyKeeper Verification’s reporting piece needs an overhaul with the modules that I'm currently...

Jan 2024
||
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Analyst/Coordinator

Operations

I have not taken enough advantage of BD’s training. They offer it; I just have limited ability.

Jan 2024
||
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Analyst/Coordinator

Product

PharmacyKeeper Verification has been just fine; I haven't had any issues with it. The integration...

Jan 2024
||
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Analyst/Coordinator

Product

I would like BD to make some of the reports more intuitive in PharmacyKeeper Verification. When I...

Jan 2024
||
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Analyst/Coordinator

Relationship

BD’s support team is always very quick to respond and help us out. The executives are great.

Jan 2024
||
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Analyst/Coordinator

Value

When we went with PharmacyKeeper Verification, we were previously doing an all-paper handwritten...

Jan 2024
||
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Director

Product, Value

The thing I like the most about PharmacyKeeper Verification is its ability to stay compliant with...

Dec 2023
||
(0)
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Director

Product

PharmacyKeeper Verification is not the greatest tool out there, and it could be a lot better. There...

Dec 2023
||
(0)
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Director

Value

The annual fee that BD charges is pretty high for what they provide, and I wouldn’t say the money is...

Dec 2023
||
(0)
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Director

Product

There are some challenges with PharmacyKeeper Verification because everything is based on how we...

Nov 2023
||
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Director

Relationship

When we ask BD for things that they can't do, they keep a list and try to integrate requests into...

Nov 2023
||
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Director

Relationship, Operations

The orders from PharmacyKeeper Verification come into our EMR and from the EMR into the MedKeeper,...

Nov 2023
||
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