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PharmacyKeeper Verification Commentary
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Subject Expert
Jackson Tate
Engagement Partner
KLAS Engagement Partner - Jackson Tate
 

Commentary Summary

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User Commentary

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Manager

I think the biggest thing we would like from BD would be documentation of current processes and just...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Manager

My advice to someone looking at PharmacyKeeper is to standardize workflows and procedures across...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

The reason PharmacyKeeper was selected is that we have pretty much BD’s full suite of applications....

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

I feel like training can always be improved with PharmacyKeeper Verification. After I received...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

With PharmacyKeeper Verification, it would have been nice to know what we wanted in the program when...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Looking at our suite of products from this vendor, there are a lot of things that we hear are coming...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

For our modules, PharmacyKeeper Verification does create a standardized area to kind of group the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

BD has communicated a little more about PharmacyKeeper Verification than other solutions we have...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

BD has been pretty good about taking ideas that we've had and taking them to their development team...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

I don't have experience with any other solutions, but from my standpoint, PharmacyKeeper...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

Our BD support representative has been with us for a long time. For training, BD came in person....

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

I would recommend PharmacyKeeper Verification without a problem. Their workflow software is pretty...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

We will finish up our contract with BD, but after that, the leadership in the pharmacy is going to...

Comment Tone Negative
Pillars Culture, Loyalty
Evaluation Unrated

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Director

BD is transparent with charges because we just pay them once a year. We sign a contract, and then...

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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Director

We just bought another package from BD, and we are implementing the system in one of our facilities,...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

We decided to stay with PharmacyKeeper Verification because of the patient-specific work we can do...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

Everything is so data driven in the solution, and that is going to be BD’s downfall. For instance,...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

If I want to know how much of a specific item I've compounded and do a reconciliation report so that...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

My biggest challenge with PharmacyKeeper Verification is the reporting information. It's not very...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

BD is responsive to questions and problems. If we call them, they solve the problem. We've had a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We're not going to do gravimetric verification with PharmacyKeeper Verification. Maybe the next...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

I’ve heard hit-or-miss things about the gravimetrics portion of PharmacyKeeper Verification, so we...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

Before BD took over, the support was much quicker. But since BD took over, the support has seemed to...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

I would tell someone implementing PharmacyKeeper Verification to make sure that their formulary is...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Director

Integration within our EHR is lacking with PharmacyKeeper Verification. We looked into the solutions...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

One of my favorite features in PharmacyKeeper Verification is the ability to recall lot data. In the...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

PharmacyKeeper Verification receives orders from our EHR into our IV prep area and is constructed to...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

I wasn’t here when we implemented PharmacyKeeper Verification, but the stories that I hear are that...

Comment Tone Negative
Pillars Relationship, Operations, Product
Evaluation Unrated

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Manager

There is a good bit of decision-making and programming that goes into PharmacyKeeper Verification,...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

We have been in talks with BD about upgrading to their newer version that would give us some better...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

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Manager

We've settled in and have been using PharmacyKeeper Verification for quite some time, so it runs...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

PharmacyKeeper Verification is a good system to use, but the extraction of information is quite...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Everything keeps getting more expensive. PharmacyKeeper Verification is a lot of money, but it’s...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

With PharmacyKeeper Verification, there’s a lot of effort that users should put in the beginning to...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Director

BD has been able to make any adjustment changes needed, and we have integrated things very well...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

When it comes to strengths, I think BD’s customer support for PharmacyKeeper Verification has been...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

When it comes to opportunities for improvement, I think BD should continue expanding their...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

I know the product has standardized our compounding across the system and helped ensure safety with...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

We had BD's Pyxis IV Prep solution. When they sunsetted that solution, we looked at what the best...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

Recipe building in the solution takes a lot of time, but once that's established, the software is...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

BD is doing okay. We've struggled to find time to work with them on getting what we want out of the...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

An improvement would be allowing sites within the same health system to access documents and other...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

There are different modules in PharmacyKeeper Verification, so there's an inspection module and then...

Comment Tone Positive
Pillars Loyalty, Operations, Product
Evaluation Unrated

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Director

We chose to leave PharmacyKeeper Verification because our organization switched to a different...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

It would be nice if PharmacyKeeper Verification were integrated with our EHR, but I'm not sure...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

PharmacyKeeper Verification is a really good solution and is a product I would recommend. It is...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

BD is easy to work with, and their customer service is wonderful. They are good at responding...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We are using PharmacyKeeper Verification for photo and volumetric image capture, and that is all we...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

BD was very transparent when they stopped providing devices free of charge. They communicated the...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Manager

In PharmacyKeeper Verification, I would love for AI to make an additional photo check or volumetric...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

We chose PharmacyKeeper Verification for its ability to seamlessly integrate into existing...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Manager

To be successful with PharmacyKeeper Verification, organizations need a clear champion. If the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I struggle with an annoying issue with PharmacyKeeper Verification. When I create a new recipe, I...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Manager

Things are going well with BD. We don't have any huge issues. We can use PharmacyKeeper Verification...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

BD has permanent documents that live within the module, and everyone can access those. BD offers as...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

We've been live with PharmacyKeeper Verification for a few years, but I still reach out to our...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

A strength of PharmacyKeeper Verification is the flexibility we have to fit the system to our...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

With PharmacyKeeper Verification, minimal FTE effort is required to maintain the system at a high...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Director

BD's support is great. It would be nice if the system summed up or tallied scans. For instance, if I...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

We are considering leaving PharmacyKeeper Verification. It is a good system; it is just that the...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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Director

BD’s service is good. When we have an issue, I hear from BD's technical support team almost...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

BD doesn’t have any ongoing training; we just keep training internally.

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

I email BD, and then within about an hour, they either call me or email me back.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

BD was transparent. I think we went back to the table, and they brought the rate down a little, but...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

BD develops new things when they need to. However, BD doesn’t maintain their crash cart system...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

I am going to be investigating other IV workflow systems. Our contract with BD is coming up, and I'm...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

The reason we have stayed with PharmacyKeeper Verification is that we use it for all of our other...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

I don't know whether the iPad that BD uses for the solution will continue to be successful. That's...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

Our training for PharmacyKeeper Verification was such a long time ago, but it was phenomenal. I...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

BD is so expensive for everything.

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

One thing I'm disappointed in with PharmacyKeeper Verification is that it supports very limited...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

With the recent acquisition of PharmacyKeeper Verification, BD lost a little bit there. It seemed...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

BD has done a great job making edits and improvements to the program. Several recent changes made...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

I really love the program. I love the flexibility of it and how we can make it custom fit to our...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

One standout feature of the system is its ability to capture images during IV compounding so that...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

PharmacyKeeper Verification doesn't have gravimetric options yet. That is a negative.

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

BD has excellent onboarding and implementation options as well as very strong service. BD is highly...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Since BD acquired PharmacyKeeper Verification, we haven’t had any interaction with them. I have no...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Manager

PharmacyKeeper Verification is not terribly expensive, so I guess we are getting what we pay for.

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

What I find lacking in PharmacyKeeper Verification is reporting. Expanded reporting options would be...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

PharmacyKeeper Verification is not very expensive. I have been here since the days when everything...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

PharmacyKeeper Verification is easy to use. It is just large squares, and we click the flashing one...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

We have a center that is making some changes. They have been working with BD to prepare, but BD is...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

BD doesn’t offer much training for PharmacyKeeper Verification. We would like ongoing training,...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

We will probably move to another vendor once we change EHRs. PharmacyKeeper Verification works fine,...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

BD’s training is very good. They have done a good job of getting superusers in place, training our...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

To make it feel more like we receive our money’s worth, BD could allow us to use more than one site....

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Director

PharmacyKeeper Verification has met our expectations. The optics have been good, and we have had...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

BD’s responses have been a little slower than expected. The last time I had to ask them something, I...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

If we ask BD for training, they provide it, but they don’t have any set training sessions that we...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

In the next three to five years, I think we will keep certain aspects of PharmacyKeeper...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

The solution requires a lot of maintenance, and it seems like there could be some enhancements to...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

The barcode dictionary for drugs flags issues in the system and documents them as a missed scan or...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

BD is great with their customer service. Since we are using the iPads, BD sends us notices not to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We haven’t liked some of BD's analytics, but they are trying to improve. I feel like their analytics...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I feel like we have a really good relationship with BD and their customer service people. They are...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I know some of the features of PharmacyKeeper Verification, but we don’t always know about the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

We are having a lot of issues with biosimilars scanning, which is coming off of BD’s dictionary, and...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

When there are issues, I usually find out internally through my organizational chain. Since we are...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

PharmacyKeeper Verification is a good product. We were able to integrate it as a health system so...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

BD avoids charging for every little thing. I think their cost is pretty minimal in the grand scheme...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

We haven't really changed much about PharmacyKeeper Verification since we started utilizing it. I...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

The biggest drawback with integration, which is not necessarily BD’s fault, is the fact that their...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

We have found that the quality of BD’s support has been mixed, depending on who we get. I have had...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

BD has a model where if we want a certain functionality, we have to pay for it. I don’t want to call...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Director

PharmacyKeeper Verification is a nice, comprehensive solution. The verification component works; it...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

We need to have PharmacyKeeper Verification, but it is not the driver. It is a requirement. It is...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

BD helps us with a lot of stuff in many areas, and they do a really nice job. With the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

PharmacyKeeper Verification is not part of our long-term plans. Our plans are based more on...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

We have run into one big issue where, in order to use PharmacyKeeper Verification to do particular...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Manager

PharmacyKeeper Verification helps drive safety. It lets us document things through pictures, like...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

In PharmacyKeeper Verification, the building and formatting for type gets a little wonky. If a user...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

With PharmacyKeeper Verification, there have obviously been incremental software updates and...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

There have been some hiccups along the way with things we have asked BD to implement. For example,...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Overall, PharmacyKeeper Verification is pretty easy to use, but like with anything, we have to use...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

BD charges us for every piece of the module, but I don’t feel like we are being nickel-and-dimed per...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

PharmacyKeeper Verification is customizable, and it is not overpriced. BD has been able to modify...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Manager

The system has an alert sound. It would be nice if the alert sound that plays when orders are ready...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

There is a ton of communication from BD about what they are doing and why when they do upgrades....

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

It would be nice if PharmacyKeeper Verification were a one-stop shop. The solution is integrated...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

I feel like we have received a very good ROI from the solution. The system isn't making us any...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

Before the BD acquisition, the vendor's support was literally a call away. The vendor is still...

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

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Manager

BD is doing more to integrate with PharmacyKeeper Verification, and their teams have been...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

If we have any issues and we reach out to the vendor by email, usually within 10 or 15 minutes, we...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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