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Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2021 Model.LastYear=2022 Model.ShowLoggedOut=True
 
 
 
2021 Best In Klas
 

Patient Accounting & Patient Management

Community Hospital
 
 
2021 Best In KLAS Patient Accounting & Patient Management Community Hospital
Patient Accounting & Patient Management
Community Hospital
 
 
Best in KLAS Winner
 


87.1
Overall Performance Score
(100-point scale)

 
 
A+ = 95.0+
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
 
 
Ranked Solutions
Market average: 74.4
Software average: 82.4
Grading Scale
Overall performance score
(100-point scale)
Trend
(2020-2021)
Total
evaluations
Culture
Loyalty
Operations
Product
Relationship
Value
                   
MEDITECH
Expanse Patient Accounting  
87.1
0%
n=25
B
A
B-
B+
B+
A
         
 
 
 
 
 
Altera Digital Health
Allscripts Paragon Financials  
70.1
0%
n=17
C-
C-
C+
C+
D+
D
         
 
 
 
 
 
TruBridge
CPSI Evident Thrive Patient Management  
70.0
0%
n=18
C-
C-
C
C
C
D
         
 
 
 
 
 
Oracle Health
Cerner Patient Accounting/CommunityWorks Financials  
69.4
0%
n=35
D
C
C-
C
C
D-
 
50.0
100.0
  
MEDITECH
Expanse Patient Accounting
87.1
n=25
 
culture
B
loyalty
A
operations
B-
product
B+
relationship
B+
value
A
 
Altera Digital Health
Allscripts Paragon Financials
70.1
n=17
 
culture
C-
loyalty
C-
operations
C+
product
C+
relationship
D+
value
D
 
TruBridge
CPSI Evident Thrive Patient Management
70
n=18
 
culture
C-
loyalty
C-
operations
C
product
C
relationship
C
value
D
 
Oracle Health
Cerner Patient Accounting/CommunityWorks Financials
69.4
n=35
 
culture
D
loyalty
C
operations
C-
product
C
relationship
C
value
D-
 
 
 
 
 
 
 
 
 
Related Reports
View All Reports
 
 
Performance
KLAS article icon
MEDITECH Complete Look 2023
18 July 23    |   Paul Warburton and Tyson Blauer
When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This MEDITECH Expanse “complete look” provides a high-level analysis of the key products that make up MEDITECH’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Epic , Evident , and Oracle Health [Cerner] .) This report focuses on the core Expanse suite; data on MEDITECH’s MAGIC, C/S, and 6.x platforms is excluded.
Performance
KLAS article icon
Oracle Health (Cerner) Complete Look 2023
18 July 23    |   Paul Warburton and Tyson Blauer
When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Oracle Health (Cerner) “complete look” provides a high-level analysis of the key products that make up Oracle Health’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Epic , Evident , and MEDITECH .)
Performance
KLAS article icon
Epic Complete Look 2023
18 July 23    |   Paul Warburton and Tyson Blauer
When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Epic “complete look” provides a high-level analysis of the key products that make up Epic’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Evident , MEDITECH , and Oracle Health [Cerner] .)
Performance
KLAS article icon
Altera Digital Health (Allscripts) Complete Look 2023
18 July 23    |   Paul Warburton and Tyson Blauer
When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Altera Digital Health (Allscripts) Sunrise “complete look” provides a high-level analysis of the key products that make up Altera Digital Health’s enterprise suite. (Other reports in the series do the same for Epic , Evident , MEDITECH , and Oracle Health [Cerner] .) This report focuses on the core Sunrise suite and its supporting technology; data on Altera Digital Health’s standalone ambulatory platforms (TouchWorks and Professional) is excluded.
Perception
KLAS article icon
Oracle Health (Cerner) 2023
21 March 23    |   Alex McIntosh and Coray Tate
Cerner, one of the major software vendors in healthcare IT, has gone through significant changes over the last year and a half. In October 2021, they announced a new CEO and introduced RevElate as their go-forward patient accounting platform. Two months later, Oracle announced their intent to acquire Cerner. Customers soon reached out to KLAS, wanting to know about their peers’ experiences with these changes. To gather this information, KLAS has been meeting regularly with leaders from over 20 healthcare organizations. This report shares their transition experience and how it has impacted their confidence in Cerner—now Oracle Health—as their go-forward partner. Customer insights come from three rounds of interviews: Round 1—March 2022: Customers’ initial thoughts on company changes Round 2—July 2022: Customers’ perceptions after Oracle Health finalized acquisition of Cerner and announced company vision Round 3—November 2022: Customers’ impressions after Oracle Cerner Health Conference (OCHC) Note: For more customer feedback about recent company changes, read the Cerner Flash Insights report and the Cerner Soarian Financials Pulse Check report .
Performance
KLAS article icon
Small-Hospital Patient Accounting 2023
07 March 23    |   Alex McIntosh and Coray Tate
Small hospitals are changing their EMRs and patient accounting systems at a greater rate than that of their large-hospital counterparts. Most market selection energy is going to Oracle Health (Cerner), MEDITECH, and Epic; small hospitals also use other vendors like athenahealth, CPSI, and MEDHOST. While many vendors offer viable clinical systems, there are significant differences across the customer experience with patient accounting that should not be overlooked by small hospitals. To help these organizations make more informed decisions, this report examines feedback from small hospitals (&ge;250 beds) about their patient accounting solutions.
 
 

Past Patient Accounting & Patient Management Awards

2024
Patient Accounting & Patient Management 2024 Large - Over 400 Beds Large - Over 400 Beds
Patient Accounting & Patient Management 2024 Medium - 151-400 Beds Medium - 151-400 Beds
Patient Accounting & Patient Management 2024 Small - 1-150 Beds Small - 1-150 Beds
2023
Patient Accounting & Patient Management 2023 Large - Over 400 Beds Large - Over 400 Beds
2022
Patient Accounting & Patient Management 2022 Large - Over 200 Beds Large - Over 200 Beds
Patient Accounting & Patient Management 2022 Small - 1-200 Beds Small - 1-200 Beds
2021
Patient Accounting & Patient Management 2021 Community Hospital Community Hospital
Patient Accounting & Patient Management 2021 Large Hospital / IDN Large Hospital / IDN
2020
Patient Accounting & Patient Management 2020 Community Hospital Community Hospital
Patient Accounting & Patient Management 2020 Large Hospital / IDN Large Hospital / IDN
2019
Patient Accounting & Patient Management 2019 Community Hospital Community Hospital
Patient Accounting & Patient Management 2019 Large Hospital / IDN Large Hospital / IDN
2018
Patient Accounting & Patient Management 2018 Community Hospital Community Hospital
Patient Accounting & Patient Management 2018 Large Hospital/IDN Large Hospital/IDN
2017
Patient Accounting and Patient Management 2017 Community Hospital Community Hospital
Patient Accounting and Patient Management 2017 Large Hospital/IDN Large Hospital/IDN
2015/2016
Patient Accounting and Patient Management 2016 Patient Accounting and Patient Management
Patient Accounting and Patient Management 2016 Community Community
2014
Patient Accounting and Patient Management 2014 Patient Accounting and Patient Management
Patient Accounting and Patient Management 2014 Community Community
2013
Patient Accounting and Patient Management 2013 Community - 1-200 Beds Community - 1-200 Beds
Patient Accounting and Patient Management 2013 Large - Over 200 Beds Large - Over 200 Beds
2012
Patient Accounting and Patient Management 2012 Community - 1-200 Beds Community - 1-200 Beds
Patient Accounting and Patient Management 2012 Large - Over 200 Beds Large - Over 200 Beds
2011
Patient Accounting and Patient Management 2011 Community - 200 or Less Beds Community - 200 or Less Beds
Patient Accounting and Patient Management 2011 Large - Over 200 Beds Large - Over 200 Beds
2010
Patient Accounting and Patient Management 2010 Large - Over 200 Beds Large - Over 200 Beds
Patient Accounting and Patient Management 2010 Small - 200 or Less Beds Small - 200 or Less Beds
2009
Patient Accounting and Patient Management 2009 Patient Accounting and Patient Management
Patient Accounting and Patient Management 2009 Community Community
2008
Patient Accounting and Patient Management 2008 Community Community
Patient Accounting and Patient Management 2008 Large - Over 200 Beds Large - Over 200 Beds
2007
Acute Care Registration, Scheduling and Patient Accounting 2007 Community Community
Acute Care Registration, Scheduling and Patient Accounting 2007 Large Large
2006
Acute Care Registration Scheduling Patient Accounting 2006 Community Community
Acute Care Registration Scheduling Patient Accounting 2006 Large Large
2005
Acute Care Registration Scheduling Patient Accounting 2005 Large Large
Acute Care Registration Scheduling Patient Accounting 2005 Small Small
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