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2021 Best In Klas
 

Patient Accounting & Patient Management

Community Hospital
 
 
REAL-TIME DATA
 
 
 
 
2021 Best In KLAS Patient Accounting & Patient Management Community Hospital
Patient Accounting & Patient Management
Community Hospital
 
 
Best in KLAS Winner
 


87.1
Overall Performance Score
 
 
REAL-TIME DATA
 
 
 
 
A+ = >95.0
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
 
 
Solution Comparison
Category average: 74.4
Software average: 82.4
Grading Scale

Company/solution
Overall score
Total
evaluations
Trend
(2020-2021)
KLAS Culture Icon
Culture
KLAS Loyalty Icon
Loyalty
KLAS Operations Icon
Operations
KLAS Product Icon
Product
KLAS Relationship Icon
Relationship
KLAS Value Icon
Value
Censinet
assessment
                     
MEDITECH
Expanse Patient Accounting  
87.1
n=25
0%
B
A
B-
B+
B+
A
         
 
 
 
 
 
  
Altera Digital Health
Allscripts Paragon Financials  
70.1
n=17
0%
C-
C-
C+
C+
D+
D
         
 
 
 
 
 
  
CPSI
Evident Thrive Patient Management  
70
n=18
0%
C-
C-
C
C
C
D
         
 
 
 
 
 
  
Oracle Health (Cerner)
Cerner Patient Accounting/CommunityWorks Financials  
69.4
n=35
0%
D
C
C-
C
C
D-
 
50.0
100.0
  
*Limited Data
Company/solution
Trend
(2020-2021)
KLAS Culture Icon
Culture
KLAS Loyalty Icon
Loyalty
KLAS Operations Icon
Operations
KLAS Product Icon
Product
KLAS Relationship Icon
Relationship
KLAS Value Icon
Value
                 
MEDITECH
Expanse Patient Accounting
 
87.1
n=25
    0%
B
A
B-
B+
B+
A
Altera Digital Health
Allscripts Paragon Financials
 
70.1
n=17
    0%
C-
C-
C+
C+
D+
D
CPSI
Evident Thrive Patient Management
 
70
n=18
    0%
C-
C-
C
C
C
D
Oracle Health (Cerner)
Cerner Patient Accounting/CommunityWorks Financials
 
69.4
n=35
    0%
D
C
C-
C
C
D-
Company/solution
MEDITECH
Expanse Patient Accounting
87.1
n=25
 
Censinet assessment N/A
 
culture
B
loyalty
A
operations
B-
product
B+
relationship
B+
value
A
 
Altera Digital Health
Allscripts Paragon Financials
70.1
n=17
 
Censinet assessment N/A
 
culture
C-
loyalty
C-
operations
C+
product
C+
relationship
D+
value
D
 
CPSI
Evident Thrive Patient Management
70
n=18
 
Censinet assessment N/A
 
culture
C-
loyalty
C-
operations
C
product
C
relationship
C
value
D
 
Oracle Health (Cerner)
Cerner Patient Accounting/CommunityWorks Financials
69.4
n=35
 
Censinet assessment N/A
 
culture
D
loyalty
C
operations
C-
product
C
relationship
C
value
D-
 
 
 
 
 
 
 
 
 
Related Reports
View All Reports
 
 
Performance
KLAS article icon
Small-Hospital Patient Accounting 2023
07 March 23    |   Alex McIntosh and Coray Tate
Small hospitals are changing their EMRs and patient accounting systems at a greater rate than that of their large-hospital counterparts. Most market selection energy is going to Oracle Health (Cerner), MEDITECH, and Epic; small hospitals also use other vendors like athenahealth, CPSI, and MEDHOST. While many vendors offer viable clinical systems, there are significant differences across the customer experience with patient accounting that should not be overlooked by small hospitals. To help these organizations make more informed decisions, this report examines feedback from small hospitals (&ge;250 beds) about their patient accounting solutions.
Performance
KLAS article icon
Cerner Soarian Financials Pulse Check 2022
21 June 22    |   Alex McIntosh and Coray Tate
In October 2021, Cerner introduced RevElate as their go-forward patient accounting platform instead of Cerner Patient Accounting (CPA). According to Cerner, RevElate will be built on elements of both CPA and Soarian Financials. The number of Soarian Financials customers has decreased over the years, and because the solution was never Cerner’s go-forward platform, KLAS has not actively collected research on it for several years. However, since the RevElate announcement, organizations have wondered whether the Soarian Financials customer experience is a possible indicator of the RevElate customer experience. This report—the second in a series of Cerner-focused reports—examines the state of Soarian Financials today, based on data collected from customers over the past 24 months with an emphasis on interviews conducted since the RevElate announcement. In future research, KLAS intends to collect perceptions from additional Cerner customers and validate the impacts customer organizations have seen from Cerner’s recent changes.
Perception
KLAS article icon
Patient Perspectives on Patient Engagement Technology 2022
26 May 22    |   Adam Cherrington and Dan Czech
The pandemic has emphasized the need for healthcare organizations to better accommodate patients’ needs and decrease barriers to effective care. However, patients are frequently absent from discussions around healthcare information technology (HIT). In KLAS’ previous report on the patient perspective , we discovered a lack of alignment between patients’ engagement technology priorities and those of provider organizations and vendors. Since then, KLAS has sought to gain a deeper understanding of what is needed from vendors and providers to drive greater alignment with patients. This report seeks to highlight the patient voice and is one of many KLAS initiatives aimed at more deeply understanding and measuring the patient perspective on HIT.
Best in KLAS
KLAS article icon
2021 Best in KLAS Awards - Software and Professional Services
02 February 21    |   Mark Allphin and Sam Eaquinto
The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings
 
 

Past Patient Accounting & Patient Management Awards

2023
Patient Accounting & Patient Management 2023 Large - Over 400 Beds Large - Over 400 Beds
2022
Patient Accounting & Patient Management 2022 Large - Over 200 Beds Large - Over 200 Beds
Patient Accounting & Patient Management 2022 Small - 1-200 Beds Small - 1-200 Beds
2021
Patient Accounting & Patient Management 2021 Community Hospital Community Hospital
Patient Accounting & Patient Management 2021 Large Hospital / IDN Large Hospital / IDN
2020
Patient Accounting & Patient Management 2020 Community Hospital Community Hospital
Patient Accounting & Patient Management 2020 Large Hospital / IDN Large Hospital / IDN
2019
Patient Accounting & Patient Management 2019 Community Hospital Community Hospital
Patient Accounting & Patient Management 2019 Large Hospital / IDN Large Hospital / IDN
2018
Patient Accounting & Patient Management 2018 Community Hospital Community Hospital
Patient Accounting & Patient Management 2018 Large Hospital/IDN Large Hospital/IDN
2017
Patient Accounting and Patient Management 2017 Community Hospital Community Hospital
Patient Accounting and Patient Management 2017 Large Hospital/IDN Large Hospital/IDN
2015/2016
Patient Accounting and Patient Management 2016 Patient Accounting and Patient Management
Patient Accounting and Patient Management 2016 Community Community
2014
Patient Accounting and Patient Management 2014 Patient Accounting and Patient Management
Patient Accounting and Patient Management 2014 Community Community
2013
Patient Accounting and Patient Management 2013 Community - 1-200 Beds Community - 1-200 Beds
Patient Accounting and Patient Management 2013 Large - Over 200 Beds Large - Over 200 Beds
2012
Patient Accounting and Patient Management 2012 Community - 1-200 Beds Community - 1-200 Beds
Patient Accounting and Patient Management 2012 Large - Over 200 Beds Large - Over 200 Beds
2011
Patient Accounting and Patient Management 2011 Community - 200 or Less Beds Community - 200 or Less Beds
Patient Accounting and Patient Management 2011 Large - Over 200 Beds Large - Over 200 Beds
2010
Patient Accounting and Patient Management 2010 Large - Over 200 Beds Large - Over 200 Beds
Patient Accounting and Patient Management 2010 Small - 200 or Less Beds Small - 200 or Less Beds
2009
Patient Accounting and Patient Management 2009 Patient Accounting and Patient Management
Patient Accounting and Patient Management 2009 Community Community
2008
Patient Accounting and Patient Management 2008 Community Community
Patient Accounting and Patient Management 2008 Large - Over 200 Beds Large - Over 200 Beds
2007
Acute Care Registration, Scheduling and Patient Accounting 2007 Community Community
Acute Care Registration, Scheduling and Patient Accounting 2007 Large Large
2006
Acute Care Registration Scheduling Patient Accounting 2006 Community Community
Acute Care Registration Scheduling Patient Accounting 2006 Large Large
2005
Acute Care Registration Scheduling Patient Accounting 2005 Large Large
Acute Care Registration Scheduling Patient Accounting 2005 Small Small
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