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Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2021 Model.LastYear=2022 Model.ShowLoggedOut=True
 
 
 
2021 Best In Klas
 

Patient Accounting & Patient Management

Community Hospital
 
 
REAL-TIME DATA
 
 
 
 
2021 Best In KLAS Patient Accounting & Patient Management Community Hospital
Patient Accounting & Patient Management
Community Hospital
 
 
Best in KLAS Winner
 


87.1
Overall Performance Score
 
 
REAL-TIME DATA
 
 
 
 
A+ = >95.0
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
 
 
Solution Comparison
Category average: 75.6
Software average: 80.4
Grading Scale

Company/solution
Overall score
Total
evaluations
Trend
(2020-2021)
KLAS Culture Icon
Culture
KLAS Loyalty Icon
Loyalty
KLAS Operations Icon
Operations
KLAS Product Icon
Product
KLAS Relationship Icon
Relationship
KLAS Value Icon
Value
Censinet
assessment
                     
MEDITECH
Expanse Patient Accounting   KLAS comments icon
87.1
n=25
0%
B
A
B-
B+
B+
A
         
 
 
 
 
 
  
Allscripts
Paragon Financials  
70.1
n=17
0%
C-
C-
C+
C+
D+
D
         
 
 
 
 
 
  
CPSI
Evident Thrive Patient Management   KLAS comments icon
70
n=18
-0%
C-
C-
C
C
C
D
         
 
 
 
 
 
  
Cerner
Patient Accounting/CommunityWorks Financials   KLAS comments icon
69.4
n=35
0%
D
C
C-
C
C
D-
 
50.0
100.0
  
*Limited Data
Company/solution
Trend
(2020-2021)
KLAS Culture Icon
Culture
KLAS Loyalty Icon
Loyalty
KLAS Operations Icon
Operations
KLAS Product Icon
Product
KLAS Relationship Icon
Relationship
KLAS Value Icon
Value
                 
MEDITECH
Expanse Patient Accounting
 
87.1
n=25
KLAS comments icon  COMMENTS
    0%
B
A
B-
B+
B+
A
Allscripts
Paragon Financials
 
70.1
n=17
    0%
C-
C-
C+
C+
D+
D
CPSI
Evident Thrive Patient Management
 
70
n=18
KLAS comments icon  COMMENTS
    -0%
C-
C-
C
C
C
D
Cerner
Patient Accounting/CommunityWorks Financials
 
69.4
n=35
KLAS comments icon  COMMENTS
    0%
D
C
C-
C
C
D-
Company/solution
MEDITECH
Expanse Patient Accounting
87.1
n=25
 
Censinet assessment N/A
 
culture
B
loyalty
A
operations
B-
product
B+
relationship
B+
value
A
 
KLAS comments icon  COMMENTS
Allscripts
Paragon Financials
70.1
n=17
 
Censinet assessment N/A
 
culture
C-
loyalty
C-
operations
C+
product
C+
relationship
D+
value
D
 
CPSI
Evident Thrive Patient Management
70
n=18
 
Censinet assessment N/A
 
culture
C-
loyalty
C-
operations
C
product
C
relationship
C
value
D
 
KLAS comments icon  COMMENTS
Cerner
Patient Accounting/CommunityWorks Financials
69.4
n=35
 
Censinet assessment N/A
 
culture
D
loyalty
C
operations
C-
product
C
relationship
C
value
D-
 
KLAS comments icon  COMMENTS
 
 
 
 
SolutionsNotRanked_Symbol  
Solutions not ranked
 


L  S  C      *Limited Data
Company/solution
 Overall performance score
Total
evaluations
KLAS Culture Icon
Culture
KLAS Loyalty Icon
Loyalty
KLAS Operations Icon
Operations
KLAS Product Icon
Product
KLAS Relationship Icon
Relationship
KLAS Value Icon
Value
Censinet
assessment
                   
athenahealth
athenaCollector for Hospitals & Health Systems * [S] L S
75.7
n=7
D+
B-
C+
C+
D+
B
       
 
 
 
 
 
  
Epic
Community Connect Resolute [C] C
79.4
n=23
C+
B+
C
B
C
C
       
 
 
 
 
 
  
MEDHOST
Enterprise Financials * L
53.2
n=7
F
F
F
F
D
F
 

L  S  C      *Limited Data
Company/solution
Overall performance score
Total
evaluations
     
athenahealth
athenaCollector for Hospitals & Health Systems * [S] L S
culture
D+
loyalty
B-
operations
C+
product
C+
relationship
D+
value
B
75.7
n=7
     
Epic
Community Connect Resolute [C] C
culture
C+
loyalty
B+
operations
C
product
B
relationship
C
value
C
79.4
n=23
     
MEDHOST
Enterprise Financials * L
culture
F
loyalty
F
operations
F
product
F
relationship
D
value
F
53.2
n=7
 

L  S  C      *Limited Data

Company/solution
athenahealth
athenaCollector for Hospitals & Health Systems * [S] L S
75.7
n=7
culture
D+
loyalty
B-
operations
C+
product
C+
relationship
D+
value
B
 

Epic
Community Connect Resolute [C] C
79.4
n=23
culture
C+
loyalty
B+
operations
C
product
B
relationship
C
value
C
 

MEDHOST
Enterprise Financials * L
53.2
n=7
culture
F
loyalty
F
operations
F
product
F
relationship
D
value
F
 
 
 
 
 
 
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Best in KLAS
KLAS article icon
2021 Best in KLAS Awards - Software and Professional Services
02 February 21    |   Mark Allphin and Sam Eaquinto
The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings
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KLAS article icon
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17 December 20    |   Alex McIntosh and Boyd Stewart
Provider organizations must have patient accounting (PA) solutions that are stable, well supported, and highly functional—all while navigating the ever-changing regulatory landscape. When PA vendors don’t measure up, organizations can suffer significant cash flow challenges. This report offers an update on available patient accounting solutions, with insights on which vendors are maintaining strong performance, stagnating, or shaking up the market.
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13 February 20    |   Alex McIntosh and Boyd Stewart
In August 2018, representatives from some of Cerner’s largest and most complex customers met with Cerner executives to participate in a transparent summit around revenue cycle success. The purpose of this summit was to provide insights that would enable Cerner to conduct a significant pivot to regain client confidence and deliver a world-class RCM solution. In KLAS’ previous follow-up reports, customers reported that Cerner has delivered a road map, become more transparent, and worked to improve client relationships. This report is the final in the series and focuses on the tangible improvements that have been realized since the August 2018 summit.
 
 

Past Patient Accounting & Patient Management Awards

2022
Patient Accounting & Patient Management 2022 Large - Over 200 Beds Large - Over 200 Beds
Patient Accounting & Patient Management 2022 Small - 1-200 Beds Small - 1-200 Beds
2021
Patient Accounting & Patient Management 2021 Community Hospital Community Hospital
Patient Accounting & Patient Management 2021 Large Hospital / IDN Large Hospital / IDN
2020
Patient Accounting & Patient Management 2020 Community Hospital Community Hospital
Patient Accounting & Patient Management 2020 Large Hospital / IDN Large Hospital / IDN
2019
Patient Accounting & Patient Management 2019 Community Hospital Community Hospital
Patient Accounting & Patient Management 2019 Large Hospital / IDN Large Hospital / IDN
2018
Patient Accounting & Patient Management 2018 Community Hospital Community Hospital
Patient Accounting & Patient Management 2018 Large Hospital/IDN Large Hospital/IDN
2017
Patient Accounting and Patient Management 2017 Community Hospital Community Hospital
Patient Accounting and Patient Management 2017 Large Hospital/IDN Large Hospital/IDN
2015/2016
Patient Accounting and Patient Management 2016 Patient Accounting and Patient Management
Patient Accounting and Patient Management 2016 Community Community
2014
Patient Accounting and Patient Management 2014 Patient Accounting and Patient Management
Patient Accounting and Patient Management 2014 Community Community
2013
Patient Accounting and Patient Management 2013 Community - 1-200 Beds Community - 1-200 Beds
Patient Accounting and Patient Management 2013 Large - Over 200 Beds Large - Over 200 Beds
2012
Patient Accounting and Patient Management 2012 Community - 1-200 Beds Community - 1-200 Beds
Patient Accounting and Patient Management 2012 Large - Over 200 Beds Large - Over 200 Beds
2011
Patient Accounting and Patient Management 2011 Community - 200 or Less Beds Community - 200 or Less Beds
Patient Accounting and Patient Management 2011 Large - Over 200 Beds Large - Over 200 Beds
2010
Patient Accounting and Patient Management 2010 Large - Over 200 Beds Large - Over 200 Beds
Patient Accounting and Patient Management 2010 Small - 200 or Less Beds Small - 200 or Less Beds
2009
Patient Accounting and Patient Management 2009 Patient Accounting and Patient Management
Patient Accounting and Patient Management 2009 Community Community
2008
Patient Accounting and Patient Management 2008 Community Community
Patient Accounting and Patient Management 2008 Large - Over 200 Beds Large - Over 200 Beds
2007
Acute Care Registration, Scheduling and Patient Accounting 2007 Community Community
Acute Care Registration, Scheduling and Patient Accounting 2007 Large Large
2006
Acute Care Registration Scheduling Patient Accounting 2006 Community Community
Acute Care Registration Scheduling Patient Accounting 2006 Large Large
2005
Acute Care Registration Scheduling Patient Accounting 2005 Large Large
Acute Care Registration Scheduling Patient Accounting 2005 Small Small
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