All Categories chevron icon Revenue Cycle Management chevron icon Patient Accounting chevron icon Patient Accounting & Patient Management
Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2023 Model.LastYear=2024 Model.ShowLoggedOut=True
 
 
 
2023 Best In Klas
 

Patient Accounting & Patient Management

Large - Over 400 Beds
 
 
2023 Best In KLAS Patient Accounting & Patient Management Large - Over 400 Beds
Patient Accounting & Patient Management
Large - Over 400 Beds
 
 
Best in KLAS Winner
 


91.2
Overall Performance Score
 
 
A+ = >95.0
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
 
 
Ranked Solutions
Category average: 82.1
Software average: 80.3
Grading Scale

Company/solution
Overall performance score
(100-point scale)
Total
evaluations
Trend
(2022-2023)
Culture
Loyalty
Operations
Product
Relationship
Value
                   
Epic
Resolute Hospital Billing   KLAS comments icon
91.2
n=71
N/A
A
A+
B+
A-
A-
A-
         
 
 
 
 
 
Oracle Health
(Cerner) Patient Accounting/CommunityWorks Financials   KLAS comments icon
58.6
n=25
N/A
F
F
D-
D+
D
F
 
50.0
100.0
  
Company/solution
Trend
(2022-2023)
KLAS Culture Icon
Culture
KLAS Loyalty Icon
Loyalty
KLAS Operations Icon
Operations
KLAS Product Icon
Product
KLAS Relationship Icon
Relationship
KLAS Value Icon
Value
                 
Epic
Resolute Hospital Billing
 
91.2
n=71
KLAS comments icon  COMMENTS
    N/A
A
A+
B+
A-
A-
A-
Oracle Health
(Cerner) Patient Accounting/CommunityWorks Financials
 
58.6
n=25
KLAS comments icon  COMMENTS
    N/A
F
F
D-
D+
D
F
Company/solution
Epic
Resolute Hospital Billing
91.2
n=71
 
Censinet assessment N/A
 
culture
A
loyalty
A+
operations
B+
product
A-
relationship
A-
value
A-
 
KLAS comments icon  COMMENTS
Oracle Health
(Cerner) Patient Accounting/CommunityWorks Financials
58.6
n=25
 
Censinet assessment N/A
 
culture
F
loyalty
F
operations
D-
product
D+
relationship
D
value
F
 
KLAS comments icon  COMMENTS
 
 
 
 
Solutions Not Ranked
 


L      
Company/solution
 Overall performance score
(100-point scale)
Total
evaluations
Culture
Loyalty
Operations
Product
Relationship
Value
                 
MEDITECH
Expanse Patient Accounting * L
85.6
n=9
B
A
B
B
A-
B
 

L      
Company/solution
Overall performance score (100-point scale)
Total
evaluations
     
MEDITECH
Expanse Patient Accounting * L
culture
B
loyalty
A
operations
B
product
B
relationship
A-
value
B
85.6
n=9
 

L      

Company/solution
MEDITECH
Expanse Patient Accounting * L
85.6
n=9
culture
B
loyalty
A
operations
B
product
B
relationship
A-
value
B
 
 
 
 
OtherNotablePerformances_Symbol  
Other notable performances in Patient Accounting & Patient Management (Large - Over 400 Beds) Other notable performances
 


Solutions for which at least 95% of respondents answered yes.
Keeps all promises?
Epic
Epic Resolute Hospital Billing
n=66  96%
Part of long-term plans?
Epic
Epic Resolute Hospital Billing
n=71  100%
Would you buy again?
Epic
Epic Resolute Hospital Billing
n=69  100%
Keeps all promises?
Epic
Epic Resolute Hospital Billing
n=66  96%
 
Part of Long Term Plans?
Epic
Epic Resolute Hospital Billing
n=71  100%
Would you buy again?
Epic
Epic Resolute Hospital Billing
n=69  100%
 
 
 
 
 
Related Reports
View All Reports
 
 
Performance
KLAS article icon
MEDITECH Complete Look 2023
18 July 23    |   Paul Warburton and Tyson Blauer
When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This MEDITECH Expanse “complete look” provides a high-level analysis of the key products that make up MEDITECH’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Epic , Evident , and Oracle Health [Cerner] .) This report focuses on the core Expanse suite; data on MEDITECH’s MAGIC, C/S, and 6.x platforms is excluded.
Performance
KLAS article icon
Oracle Health (Cerner) Complete Look 2023
18 July 23    |   Paul Warburton and Tyson Blauer
When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Oracle Health (Cerner) “complete look” provides a high-level analysis of the key products that make up Oracle Health’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Epic , Evident , and MEDITECH .)
Performance
KLAS article icon
Epic Complete Look 2023
18 July 23    |   Paul Warburton and Tyson Blauer
When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Epic “complete look” provides a high-level analysis of the key products that make up Epic’s enterprise suite. (Other reports in the series do the same for Altera Digital Health [Allscripts] , Evident , MEDITECH , and Oracle Health [Cerner] .)
Performance
KLAS article icon
Altera Digital Health (Allscripts) Complete Look 2023
18 July 23    |   Paul Warburton and Tyson Blauer
When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Altera Digital Health (Allscripts) Sunrise “complete look” provides a high-level analysis of the key products that make up Altera Digital Health’s enterprise suite. (Other reports in the series do the same for Epic , Evident , MEDITECH , and Oracle Health [Cerner] .) This report focuses on the core Sunrise suite and its supporting technology; data on Altera Digital Health’s standalone ambulatory platforms (TouchWorks and Professional) is excluded.
Perception
KLAS article icon
Oracle Health (Cerner) 2023
21 March 23    |   Alex McIntosh and Coray Tate
Cerner, one of the major software vendors in healthcare IT, has gone through significant changes over the last year and a half. In October 2021, they announced a new CEO and introduced RevElate as their go-forward patient accounting platform. Two months later, Oracle announced their intent to acquire Cerner. Customers soon reached out to KLAS, wanting to know about their peers’ experiences with these changes. To gather this information, KLAS has been meeting regularly with leaders from over 20 healthcare organizations. This report shares their transition experience and how it has impacted their confidence in Cerner—now Oracle Health—as their go-forward partner. Customer insights come from three rounds of interviews: Round 1—March 2022: Customers’ initial thoughts on company changes Round 2—July 2022: Customers’ perceptions after Oracle Health finalized acquisition of Cerner and announced company vision Round 3—November 2022: Customers’ impressions after Oracle Cerner Health Conference (OCHC) Note: For more customer feedback about recent company changes, read the Cerner Flash Insights report and the Cerner Soarian Financials Pulse Check report .
Performance
KLAS article icon
Small-Hospital Patient Accounting 2023
07 March 23    |   Alex McIntosh and Coray Tate
Small hospitals are changing their EMRs and patient accounting systems at a greater rate than that of their large-hospital counterparts. Most market selection energy is going to Oracle Health (Cerner), MEDITECH, and Epic; small hospitals also use other vendors like athenahealth, CPSI, and MEDHOST. While many vendors offer viable clinical systems, there are significant differences across the customer experience with patient accounting that should not be overlooked by small hospitals. To help these organizations make more informed decisions, this report examines feedback from small hospitals (&ge;250 beds) about their patient accounting solutions.
Performance
KLAS article icon
Cerner Soarian Financials Pulse Check 2022
21 June 22    |   Alex McIntosh and Coray Tate
In October 2021, Cerner introduced RevElate as their go-forward patient accounting platform instead of Cerner Patient Accounting (CPA). According to Cerner, RevElate will be built on elements of both CPA and Soarian Financials. The number of Soarian Financials customers has decreased over the years, and because the solution was never Cerner’s go-forward platform, KLAS has not actively collected research on it for several years. However, since the RevElate announcement, organizations have wondered whether the Soarian Financials customer experience is a possible indicator of the RevElate customer experience. This report—the second in a series of Cerner-focused reports—examines the state of Soarian Financials today, based on data collected from customers over the past 24 months with an emphasis on interviews conducted since the RevElate announcement. In future research, KLAS intends to collect perceptions from additional Cerner customers and validate the impacts customer organizations have seen from Cerner’s recent changes.
Perception
KLAS article icon
Patient Perspectives on Patient Engagement Technology 2022
26 May 22    |   Adam Cherrington and Dan Czech
The pandemic has emphasized the need for healthcare organizations to better accommodate patients’ needs and decrease barriers to effective care. However, patients are frequently absent from discussions around healthcare information technology (HIT). In KLAS’ previous report on the patient perspective , we discovered a lack of alignment between patients’ engagement technology priorities and those of provider organizations and vendors. Since then, KLAS has sought to gain a deeper understanding of what is needed from vendors and providers to drive greater alignment with patients. This report seeks to highlight the patient voice and is one of many KLAS initiatives aimed at more deeply understanding and measuring the patient perspective on HIT.
 
 

Past Patient Accounting & Patient Management Awards

2024
Patient Accounting & Patient Management 2024 Large - Over 400 Beds Large - Over 400 Beds
Patient Accounting & Patient Management 2024 Medium - 151-400 Beds Medium - 151-400 Beds
Patient Accounting & Patient Management 2024 Small - 1-150 Beds Small - 1-150 Beds
2023
Patient Accounting & Patient Management 2023 Large - Over 400 Beds Large - Over 400 Beds
2022
Patient Accounting & Patient Management 2022 Large - Over 200 Beds Large - Over 200 Beds
Patient Accounting & Patient Management 2022 Small - 1-200 Beds Small - 1-200 Beds
2021
Patient Accounting & Patient Management 2021 Community Hospital Community Hospital
Patient Accounting & Patient Management 2021 Large Hospital / IDN Large Hospital / IDN
2020
Patient Accounting & Patient Management 2020 Community Hospital Community Hospital
Patient Accounting & Patient Management 2020 Large Hospital / IDN Large Hospital / IDN
2019
Patient Accounting & Patient Management 2019 Community Hospital Community Hospital
Patient Accounting & Patient Management 2019 Large Hospital / IDN Large Hospital / IDN
2018
Patient Accounting & Patient Management 2018 Community Hospital Community Hospital
Patient Accounting & Patient Management 2018 Large Hospital/IDN Large Hospital/IDN
2017
Patient Accounting and Patient Management 2017 Community Hospital Community Hospital
Patient Accounting and Patient Management 2017 Large Hospital/IDN Large Hospital/IDN
2015/2016
Patient Accounting and Patient Management 2016 Patient Accounting and Patient Management
Patient Accounting and Patient Management 2016 Community Community
2014
Patient Accounting and Patient Management 2014 Patient Accounting and Patient Management
Patient Accounting and Patient Management 2014 Community Community
2013
Patient Accounting and Patient Management 2013 Community - 1-200 Beds Community - 1-200 Beds
Patient Accounting and Patient Management 2013 Large - Over 200 Beds Large - Over 200 Beds
2012
Patient Accounting and Patient Management 2012 Community - 1-200 Beds Community - 1-200 Beds
Patient Accounting and Patient Management 2012 Large - Over 200 Beds Large - Over 200 Beds
2011
Patient Accounting and Patient Management 2011 Community - 200 or Less Beds Community - 200 or Less Beds
Patient Accounting and Patient Management 2011 Large - Over 200 Beds Large - Over 200 Beds
2010
Patient Accounting and Patient Management 2010 Large - Over 200 Beds Large - Over 200 Beds
Patient Accounting and Patient Management 2010 Small - 200 or Less Beds Small - 200 or Less Beds
2009
Patient Accounting and Patient Management 2009 Patient Accounting and Patient Management
Patient Accounting and Patient Management 2009 Community Community
2008
Patient Accounting and Patient Management 2008 Community Community
Patient Accounting and Patient Management 2008 Large - Over 200 Beds Large - Over 200 Beds
2007
Acute Care Registration, Scheduling and Patient Accounting 2007 Community Community
Acute Care Registration, Scheduling and Patient Accounting 2007 Large Large
2006
Acute Care Registration Scheduling Patient Accounting 2006 Community Community
Acute Care Registration Scheduling Patient Accounting 2006 Large Large
2005
Acute Care Registration Scheduling Patient Accounting 2005 Large Large
Acute Care Registration Scheduling Patient Accounting 2005 Small Small
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