2025 Best In KLAS Patient Education

Two critical components of comprehensive patient care—healthcare education and patient engagement—empower patients to make informed health decisions and better prepare for treatment. Effectively providing education and measuring patients’ usage is essential for healthcare organizations, especially in improving quality, safety, and the patient experience. Mytonomy Cloud for Healthcare is a patient education and engagement platform with original and tailored clinical content that aims to improve patients’ education experience. This report examines feedback from several Mytonomy customers.

Performance

Patient Engagement Ecosystem 2023

13 July 23 | Adam Cherrington and Dan Czech

Amid the pressures of today’s economic environment, healthcare organizations are investing heavily in patient engagement technology to help reduce costs, alleviate staffing challenges, and consolidate technology in other areas. Both provider and payer organizations seek to understand what patient engagement capabilities vendors offer that can meet their core needs. This study (along with additional deep-dive content that previously was published on KLAS’ website, now available under the "Full Report" download) is an update to KLAS’ 2021 report and shows which vendors report the broadest capability sets, which vendors have made the most progress over the last two years, and how the industry as a whole has matured. For reader ease, links to relevant online content are provided where applicable. Note that the data in this study is based primarily on vendor-reported information, accompanied by a limited amount of KLAS performance data.

	Overall performance score (100-point scale)	Trend (2024-2025)	# of unique orgs	Culture	Loyalty	Operations	Product	Relationship	Value

Wolters Kluwer UpToDate for Patient Education (formerly Emmi)	90.1	N/A	18	A	A	B+	A-	A-	A-

WebMD Ignite Healthwise by WebMD Ignite Healthwise Patient Engagement Solution	87.6	-1%	22	A	A-	B+	B	A-	A-
	0.0	100.0

	Overall performance score (100-point scale)	# of unique orgs	Culture	Loyalty	Operations	Product	Relationship	Value

Elsevier Interactive Patient Education L	86.2	14	B+	B+	B+	B	B+	B+

Mytonomy Cloud for Healthcare L	87.3	11	A	A-	B	B	A	B

WebMD Ignite Krames by WebMD Ignite Patient Education L	83.3	11	B	B+	B	B-	B	B+

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