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Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2021 Model.LastYear=2025 Model.ShowLoggedOut=True
 
 
 
2021 Best In Klas
 

Patient Financial Engagement Platforms

 
 
2021 Best In KLAS Patient Financial Engagement Platforms
Patient Financial Engagement Platforms
 
 
A+ = 95.0+
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
 
 
Ranked Solutions
Market average: 89.4
Software average: 82.4
Grading Scale
Overall performance score
(100-point scale)
Trend
(2020-2021)
Total
evaluations
Culture
Loyalty
Operations
Product
Relationship
Value
                   
Waystar
Patientco Patient Financial Experience   KLAS comments icon
95.7
N/A
n=19
A+
A+
A
A
A+
A
         
 
 
 
 
 
RevSpring
Patient Financial Engagement  
86.7
0%
n=21
B
A-
B
B+
B
A-
 
50.0
100.0
  
Waystar
Patientco Patient Financial Experience
95.7
n=19
 
culture
A+
loyalty
A+
operations
A
product
A
relationship
A+
value
A
 
RevSpring
Patient Financial Engagement
86.7
n=21
 
culture
B
loyalty
A-
operations
B
product
B+
relationship
B
value
A-
 
 
 
 
 
Solutions Not Ranked
Ordered alphabetically

L      
Overall Performance Score
(100-point scale)
Total
evaluations
Culture
Loyalty
Operations
Product
Relationship
Value
                 
Cedar
Patient Financial Engagement Platform L
95
n=10
A+
A+
A
A
A
A+
       
 
 
 
 
 
Flywire
Health Flywire (Simplee): Patient Financial Engagement Platform L
87.1
n=13
A-
A-
A-
B+
B
B+
       
 
 
 
 
 
R1 RCM
VisitPay Patient Financial Engagement Platform L
93.5
n=7
A+
A+
B+
A
A
A+
 

L      

&nbps;
Cedar
Patient Financial Engagement Platform L
95
n=10
culture
A+
loyalty
A+
operations
A
product
A
relationship
A
value
A+
 

Flywire
Health Flywire (Simplee): Patient Financial Engagement Platform L
87.1
n=13
culture
A-
loyalty
A-
operations
A-
product
B+
relationship
B
value
B+
 

R1 RCM
VisitPay Patient Financial Engagement Platform L
93.5
n=7
culture
A+
loyalty
A+
operations
B+
product
A
relationship
A
value
A+
 
 
 
 
 
 
Related Reports
View All Reports
 
 
Performance
KLAS article icon
Patient Engagement Ecosystem 2023
13 July 23    |   Adam Cherrington and Dan Czech
Amid the pressures of today’s economic environment, healthcare organizations are investing heavily in patient engagement technology to help reduce costs, alleviate staffing challenges, and consolidate technology in other areas. Both provider and payer organizations seek to understand what patient engagement capabilities vendors offer that can meet their core needs. This study (along with additional deep-dive content that will be published on KLAS’ website) is an update to KLAS’ 2021 report and shows which vendors report the broadest capability sets, which vendors have made the most progress over the last two years, and how the industry as a whole has matured. For reader ease, links to relevant online content are provided where applicable. Note that the data in this study is based primarily on vendor-reported information, accompanied by a limited amount of KLAS performance data.
Performance
KLAS article icon
Patient Financial Engagement 2023
25 April 23    |   Gordon Bishop and Tyler Sycamore
Patient financial engagement solutions help healthcare organizations deliver a more consumer-oriented experience and support patients’ financial needs. Patients are more likely to have a satisfactory healthcare experience when they have a strong understanding of their cost of care. This report examines customer satisfaction with patient financial engagement solutions—including functionality, integration, and the overall impact on patients.
Point of Light
KLAS article icon
Points of Light 2023 Case Study 12
14 April 23    |   Aurene Wilford and Boyd Stewart
Attempting to interpret a medical bill can be a frustrating experience for even the most informed patients, and the collaborators in this case study knew that this systemic problem could be solved only through a joint effort. The partners integrated billing information from the provider organization with claims, HSA, and EOB data into one platform. The platform provides patients/members with more transparency related to their financial responsibility and gives them options for immediate payment or, if needed, helps them select a payment plan. User satisfaction with the system is nearly 90%, and patient-responsibility payments have increased.
 
 

Past Patient Financial Engagement Platforms Awards

2025
Patient Financial Engagement 2025 Patient Financial Engagement
2024
Patient Financial Engagement 2024 Patient Financial Engagement
2023
Patient Financial Engagement 2023 Patient Financial Engagement
2022
Patient Financial Engagement 2022 Patient Financial Engagement
2021
Patient Financial Engagement Platforms 2021 Patient Financial Engagement Platforms
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