A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Category average: 90.1
Software average: 80.3
Company/solution |
Overall performance score (100-point scale) |
Total evaluations |
Trend (2022-2023) |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
|
Waystar
Patient Financial Experience |
91.8 |
n=22
|
-3%
|
A
|
A-
|
A
|
A
|
A
|
A
|
|
|
|
|
|
|
||||||
RevSpring
PersonaPay Financial Engagement |
91.5 |
n=31
|
N/A
|
A-
|
A
|
A-
|
A-
|
A
|
A
|
|
|
|
|
|
|
||||||
Flywire
Patient Financial Engagement Platform |
89.5 |
n=17
|
N/A
|
B
|
A
|
A-
|
B+
|
A
|
A-
|
|
|
|
|
|
|
||||||
HealthPay24
HealthPay24 |
89.1 |
n=18
|
N/A
|
A-
|
A
|
B+
|
B
|
A-
|
A-
|
|
50.0 |
100.0 |
Company/solution |
Trend
(2022-2023) |
Culture |
Loyalty |
Operations |
Product |
Relationship |
Value |
|
Waystar
Patient Financial Experience 91.8
n=22
COMMENTS
|
-3%
|
A
|
A-
|
A
|
A
|
A
|
A
|
|
RevSpring
PersonaPay Financial Engagement 91.5
n=31
COMMENTS
|
N/A
|
A-
|
A
|
A-
|
A-
|
A
|
A
|
|
Flywire
Patient Financial Engagement Platform 89.5
n=17
COMMENTS
|
N/A
|
B
|
A
|
A-
|
B+
|
A
|
A-
|
|
HealthPay24
HealthPay24 89.1
n=18
|
N/A
|
A-
|
A
|
B+
|
B
|
A-
|
A-
|
HealthPay24
Company/solution |
Overall performance score (100-point scale) |
Total evaluations |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
Cedar
Patient Financial Engagement Platform * L |
88.5 |
n=12
|
B
|
A
|
A
|
B
|
A
|
A-
|
|
|
|
|
|
||||
Epic
Patient Financial Experience * [NR] L C |
88.6 |
n=9
|
A-
|
A+
|
B
|
B+
|
B+
|
B
|
Company/solution |
Overall performance score (100-point scale)
|
Total evaluations |
Cedar
Patient Financial Engagement Platform * L culture
B
loyalty
A
operations
A
product
B
relationship
A
value
A-
|
88.5 |
n=12
|
Epic
Patient Financial Experience * [NR] L C culture
A-
loyalty
A+
operations
B
product
B+
relationship
B+
value
B
|
88.6 |
n=9
|
Patient Financial Engagement Platform * L
n=12
Patient Financial Experience * [NR] L C
n=9
Solutions for which at least 95% of respondents answered yes.
Waystar Patient Financial Experience
Flywire Patient Financial Engagement Platform
RevSpring PersonaPay Financial Engagement
HealthPay24
RevSpring PersonaPay Financial Engagement
Waystar Patient Financial Experience
Flywire Patient Financial Engagement Platform
RevSpring PersonaPay Financial Engagement
HealthPay24
RevSpring PersonaPay Financial Engagement