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Waystar Patient Financial Experience Commentary
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Don Seamons
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KLAS Research Director - Don Seamons
 
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Commentary Summary

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User Commentary

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Director

Relationship

Waystar keeps their promises because they gather everyone to hear our issues. I think there was a...

Nov 2025
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(0)
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Director

Loyalty, Relationship

We see Waystar as a partner and not a vendor, and we tell them that. We make decisions to help our...

Nov 2025
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Director

Relationship

Waystar's support is good. We work with their top folks, and those people care.

Nov 2025
||
(0)
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Director

Culture, Product

Waystar does a good job with integration. We get some good data out of the system. Waystar is...

Nov 2025
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Director

Relationship

In terms of upgrades, Waystar is meeting us at the table, but we aren't extremely satisfied yet. We...

Nov 2025
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(0)
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Director

Product

In the financial experience space, Waystar hasn't really developed new technology yet. We have been...

Nov 2025
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(0)
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Director

Loyalty, Relationship, Value

Waystar has had a three-percent increase every year, and now they are about to catch up with other...

Nov 2025
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Director

Relationship

My leader had to pull in Waystar’s higher-ups, and now they meet regularly because of...

Nov 2025
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(0)
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Director

Operations, Value

We had some confusion with the go-live that resulted in every single patient who had a balance and a...

Nov 2025
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(0)
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Director

Loyalty, Operations

There wasn't really training. We would ask questions as we were going around, and Waystar would say...

Nov 2025
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(0)
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Director

Operations

The implementation took several months. It was different from our Waystar implementation after the...

Nov 2025
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(0)
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Director

Culture, Value

Personally, I'm satisfied with the cost to collect because the bulk of the invoice does not hit my...

Nov 2025
||
(0)
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CFO

Relationship

Sometimes, there are lags with our team when it comes to trying to work with Waystar's support....

Sep 2025
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(0)
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CFO

Loyalty, Relationship

We are leaving Waystar Patient Financial Experience, and that breaks my heart. I have been a huge...

Sep 2025
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(0)
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CFO

Loyalty, Value

Before Waystar's system was in our ecosystem, we didn't have good tools available. Waystar's system...

Sep 2025
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(0)
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Loyalty, Value

The only reason I wouldn't give Waystar a top score for their impact on our collection rates is that...

Sep 2025
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(0)
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Relationship

Waystar's support is great. Waystar will answer text messages. I work with every level in that...

Sep 2025
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VP/Other Executive

Loyalty, Operations, Product

Overall, things go well with the system. We feed it a PDF of our statements out of our EHR, so there...

Aug 2025
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(0)
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VP/Other Executive

Loyalty, Value

We only use paper statements in Waystar's system, and that is 100% because we implemented our EHR...

Aug 2025
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(0)
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VP/Other Executive

Relationship

I never even have to call Waystar's support team. I simply send an email or pick up the phone, and...

Aug 2025
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(0)
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Manager

Loyalty, Value

We are planning to keep the system. The system is user friendly for patients. It does a good job of...

Aug 2025
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Manager

Relationship

Waystar's support is pretty good. They don't always have same-day responses, but they are still very...

Aug 2025
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(0)
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Manager

Operations

Waystar's website is pretty straightforward and pretty easy to train people on. Waystar provides us...

Aug 2025
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Manager

Relationship, Product

We have had some issues with Waystar's website. Waystar will keep us up-to-date, but that is mostly...

Aug 2025
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Manager

Relationship

I have a representative at Waystar who I work with very closely. That individual is super nice, and...

Aug 2025
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Manager

Product, Value

For what I use Waystar Patient Financial Experience for, I would buy it again. I'm dealing with the...

Jul 2025
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(0)
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Manager

Relationship, Product

Waystar Patient Financial Experience is quite seamless. We really like the fact that our mail is...

Jul 2025
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(0)
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Manager

Operations

With Waystar Patient Financial Experience, we haven't had anything that would require any training...

Jul 2025
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(0)
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Manager

Loyalty

The thing that sold us on Waystar Patient Financial Experience was the number of options that people...

Jul 2025
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(0)
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Manager

Relationship, Product

I would recommend Waystar Patient Financial Experience, but with caution. If somebody called me and...

Jul 2025
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Manager

Relationship, Product

Waystar is very slow when there is any issue that is complex. On the day-to-day stuff, when I need...

Jul 2025
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(0)
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Manager

Loyalty

Our future use of Waystar Patient Financial Experience depends on some anticipated organizational...

Jul 2025
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(0)
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Director

Product

The reports dashboard in Waystar Patient Financial Experience isn't as good in comparison to other...

Jul 2025
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(0)
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Director

Product

Waystar Patient Financial Experience is fairly easy to use. I haven't heard any complaints about the...

Jul 2025
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Director

Loyalty, Relationship, Product

If Waystar is going to compete in the patient financial engagement space, they will need to do more...

Jul 2025
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Director

Relationship

Waystar needs to have better mail delivery. The post office is a big part of that, but Waystar could...

Jul 2025
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(0)
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Director

Product

I haven't had any issues with the system's integration. If there are any issues on either side,...

Jul 2025
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(0)
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Director

Culture

Waystar made a lot of promises in their sales pitch that they didn't meet, particularly about...

Jul 2025
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Director

Relationship, Product

I'm a big fan of the book Good to Great. Often, a lot of the vendors that we work with get...

Jul 2025
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(0)
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Director

Loyalty

I did demos across the board on all the vendors. We almost went with another solution. Waystar could...

Jul 2025
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(0)
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Director

Relationship

I call Waystar’s support people whenever I need something, and they respond very frequently....

Jul 2025
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(0)
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Director

Relationship

With Waystar’s support, there have been some issues and latency. Occasionally, I have a problem and...

Jul 2025
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(0)
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Director

Loyalty, Product

If it were not for the particular patient portal that I am on, I would consider purchasing Waystar's...

Jul 2025
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(0)
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Director

Operations

The implementation period was a little rocky, and I felt like we had to bring a lot of the problems...

Jul 2025
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(0)
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Director

Product, Value

I'm not dissatisfied with Waystar's system. I can no longer confidently say that it is the best of...

Jul 2025
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(0)
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Director

Loyalty, Product

We would love to go all in with the EHR vendor we use for our patient portal, but it depends on our...

Jul 2025
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(0)
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Director

Value

Waystar avoids charging for every little thing, so I respect that. If I were to try to do the...

Jul 2025
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(0)
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Director

Loyalty, Relationship, Product

Waystar can continue to evolve. They have some really good competition. Patientco used to be one of...

Jul 2025
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(0)
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Director

Culture, Relationship

There were some promises made by our salesperson that weren't kept. But as soon as I called that...

Jul 2025
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(0)
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Manager

Relationship

Waystar makes it easy for us to have contact with the patients about their outstanding balances, but...

Jul 2025
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(0)
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Manager

Product

I really like the portal in the product. It is really intuitive, even for patients. I don't get many...

Jul 2025
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(0)
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Manager

Relationship

My only complaint is that since the vendor moved from Patientco to Waystar, the customer service has...

Jul 2025
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(0)
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Manager

Operations

One of the best things that can happen when we are going through a vendor implementation is the...

Jul 2025
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(0)
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Manager

Value

Waystar didn’t bill me for something for some time. I wondered if we were behind because we were not...

Jul 2025
||
(0)
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CEO/President

Value

Waystar's system gets claims out fast. We are getting our money faster than we ever have.

Jun 2025
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(0)
 Thank you  Helpful

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CEO/President

Culture, Relationship

Waystar sends us a charge for everything. We don't have regular calls with Waystar, and we don't...

Jun 2025
||
(0)
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CEO/President

Operations

Our implementation with Waystar was great. We liked their training videos, their sales team, and...

Jun 2025
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(0)
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Director

Relationship, Operations

The upgrades for Waystar Patient Financial Experience have been great and easy. Waystar actually...

May 2025
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(0)
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Director

Value

I am a Waystar fan. We have actually extended our service scope with Waystar. When we renewed our...

May 2025
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(0)
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Director

Relationship

When Patientco was acquired by Waystar, Waystar started doing something called sprints, where if we...

May 2025
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(0)
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Director

Product

Waystar offers a lot of tools that each part of our organization can turn on or off, and that is...

Apr 2025
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(0)
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Director

Value

We aren't utilizing Waystar's tool fully, and if we did, our cost to collect would be a lot better....

Apr 2025
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(0)
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Director

Relationship

We have an assigned client services manager from Waystar, and they are the best individual I have...

Apr 2025
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(0)
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Director

Culture, Relationship

When we initially signed up with Waystar, they were Patientco. Shortly after we signed a contract...

Mar 2025
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(0)
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Director

Culture

Waystar recently changed something on our billing without letting us know. We found out after the...

Mar 2025
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(0)
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Director

Culture, Loyalty, Relationship, Product

We have been talking to Waystar about an integration with our EHR's patient portal for a long time...

Mar 2025
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(0)
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Director

Product

It is very rare that we experience issues and things like that with the system. The system is a good...

Mar 2025
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(0)
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Director

Relationship

Waystar hasn't kept all of their promises about timelines and things like that. They will say that...

Mar 2025
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(0)
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VP/Other Executive

Product, Value

Waystar gets paid well for what we get, but they do what they do well. The system is fully...

Jan 2025
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(0)
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VP/Other Executive

Relationship

One piece that I wasn't fully satisfied with was Waystar’s acquisition of Patientco. I have actually...

Jan 2025
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(0)
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VP/Other Executive

Operations

We are always going to have little glitches with an implementation, but we were able to work through...

Jan 2025
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(0)
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VP/Other Executive

Operations

Waystar could probably make training more visible or accessible in terms of what their offerings are...

Jan 2025
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(0)
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VP/Other Executive

Culture, Relationship, Operations

If I reach out to Waystar, like if I'm doing some research or if I'm at a conference and hear about...

Jan 2025
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(0)
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VP/Other Executive

Loyalty

I feel like I’m missing certain components with Waystar, although they have made progress by coming...

Jan 2025
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(0)
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VP/Other Executive

Loyalty, Relationship, Product

Some of Waystar’s items are superior to Patientco’s items, even though those items could be...

Jan 2025
||
(0)
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Director

Loyalty

Waystar acquired Patientco. We were working with Patientco before they were acquired, and we had...

Dec 2024
||
(0)
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Director

Relationship, Product

If users work physician accounts and hospital accounts, they have to log on to two different...

Dec 2024
||
(0)
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Director

Relationship

We talked to a senior-level person at Waystar, and a lot of the pain points that we had were...

Dec 2024
||
(0)
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VP/Other Executive

Loyalty, Operations

Sometimes an upgrade for Waystar's system will go in, and we won't really know about it, or it will...

Dec 2024
||
(0)
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VP/Other Executive

Relationship, Product

A patient has to get a secure code to pay with Waystar's system, so if they don't have that secure...

Dec 2024
||
(0)
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VP/Other Executive

Loyalty

We are going to move away from Waystar's system as our payment portal not because it is a bad...

Dec 2024
||
(0)
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VP/Other Executive

Loyalty

The product is good. Waystar's portal is very friendly, and Waystar's bills are very consistent with...

Dec 2024
||
(0)
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Manager

Product

Overall, Waystar does a very good job with Waystar Patient Financial Experience. Their statement...

Dec 2024
||
(0)
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Manager

Operations

Part of the problem we had during implementation was that Waystar switched individuals who were...

Dec 2024
||
(0)
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Manager

Operations

Waystar worked very well with our trainers to come up with a training. They worked hand in hand...

Dec 2024
||
(0)
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Manager

Relationship

There is really no phone support from Waystar. It is all logging tickets, and Waystar's team is...

Dec 2024
||
(0)
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Manager

Product, Value

One of the issues we have with Waystar Patient Financial Experience is that it doesn’t always...

Dec 2024
||
(0)
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Manager

Culture, Value

Waystar definitely does charge for every little thing. Their invoicing can be very confusing and...

Dec 2024
||
(0)
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Manager

Loyalty

We are moving away from Waystar Patient Financial Experience because we originally used them to...

Dec 2024
||
(0)
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