Waystar Patient Financial Experience Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Product
Waystar offers a lot of tools that each part of our organization can turn on or off, and that is...
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Value
We aren't utilizing Waystar's tool fully, and if we did, our cost to collect would be a lot better....
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Relationship
We have an assigned client services manager from Waystar, and they are the best individual I have...
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Culture, Relationship
When we initially signed up with Waystar, they were Patientco. Shortly after we signed a contract...
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Culture
Waystar recently changed something on our billing without letting us know. We found out after the...
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Culture, Loyalty, Relationship, Product
We have been talking to Waystar about an integration with our EHR's patient portal for a long time...
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Product
It is very rare that we experience issues and things like that with the system. The system is a good...
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Relationship
Waystar hasn't kept all of their promises about timelines and things like that. They will say that...
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Product, Value
Waystar gets paid well for what we get, but they do what they do well. The system is fully...
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Relationship
One piece that I wasn't fully satisfied with was Waystar’s acquisition of Patientco. I have actually...
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Operations
We are always going to have little glitches with an implementation, but we were able to work through...
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Operations
Waystar could probably make training more visible or accessible in terms of what their offerings are...
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Culture, Relationship, Operations
If I reach out to Waystar, like if I'm doing some research or if I'm at a conference and hear about...
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Loyalty
I feel like I’m missing certain components with Waystar, although they have made progress by coming...
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Loyalty, Relationship, Product
Some of Waystar’s items are superior to Patientco’s items, even though those items could be...
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Loyalty
Waystar acquired Patientco. We were working with Patientco before they were acquired, and we had...
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Relationship, Product
If users work physician accounts and hospital accounts, they have to log on to two different...
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Relationship
We talked to a senior-level person at Waystar, and a lot of the pain points that we had were...
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Loyalty, Operations
Sometimes an upgrade for Waystar's system will go in, and we won't really know about it, or it will...
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Relationship, Product
A patient has to get a secure code to pay with Waystar's system, so if they don't have that secure...
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Loyalty
We are going to move away from Waystar's system as our payment portal not because it is a bad...
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Loyalty
The product is good. Waystar's portal is very friendly, and Waystar's bills are very consistent with...
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Product
Overall, Waystar does a very good job with Waystar Patient Financial Experience. Their statement...
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Operations
Part of the problem we had during implementation was that Waystar switched individuals who were...
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Operations
Waystar worked very well with our trainers to come up with a training. They worked hand in hand...
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Relationship
There is really no phone support from Waystar. It is all logging tickets, and Waystar's team is...
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Product, Value
One of the issues we have with Waystar Patient Financial Experience is that it doesn’t always...
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Culture, Value
Waystar definitely does charge for every little thing. Their invoicing can be very confusing and...
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Loyalty
We are moving away from Waystar Patient Financial Experience because we originally used them to...
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Relationship
I have a Waystar representative who I work with directly. They are easy to get in touch with by...
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Product
Waystar Patient Financial Experience does a good job, and I really don't have any complaints about...
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Product
With the ease of use of the product, I haven't gotten any complaints. I have no issue with Waystar’s...
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Culture, Value
The only thing is that Waystar’s pricing is a little on the high side, but sometimes it is kind of...
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Relationship
Waystar is very responsive. The high-level leadership is always available, and so are general...
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Relationship
We like Waystar. We don't have any problems. The system has been great all the way. When we do run...
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Culture, Loyalty
Waystar actually had the best prices, and that was why we kept them. The leader in our accounting...
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Operations
At first, we started off small, so we didn't need all the different tools, but Waystar could check...
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Operations
When Waystar was switching over from Patientco, they provided us with everything that we needed to...
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Operations
On the integration, when we first started, we had to get everything together and teach people. In...
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Operations
Waystar doesn’t really do training with us because we have their manuals and train our own people,...
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Value
I don't even think that we have ever been down. The only time that I ran into any problems was when...
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Relationship, Operations
I don't feel like Waystar really does drive tangible outcomes. This is where they can improve. When...
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Product
Waystar's tool is so much better than our previous system. It has a lot of different functions. Each...
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Relationship
In general, our team usually has to identify needs and enhancements for the solution. This is a very...
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Loyalty, Relationship
I would go with this vendor again. I'm a loyalist to Patientco in general, though I feel like things...
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Relationship
The vendor's support team is pretty good. Our points of contact and project managers have been easy...
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Product, Value
I don't know that the vendor has really delivered anything new in terms of technology in the last...
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Relationship
When we were with Patientco, we used to have recurring meetings with them where they provided all...
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Loyalty, Product
Our wish-list item for Waystar Patient Financial Experience comes with us upgrading our clinical...
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Operations, Product
The way we are notified of an upgrade depends. If the upgrade is a material thing that is...
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Product
Waystar has an interfacing engine and tool, and they work with anybody. Also, their product is very...
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Loyalty
We have had some struggles. If we are using Waystar's print services for a claim or patient...
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Product
Utilizing statements through Waystar Patient Financial Experience is a seamless process for the most...
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Relationship
Waystar’s support is always available to us via ticket, email, and phone.
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Loyalty, Product
To improve Waystar Patient Financial Experience, certain voids would need to be clarified, like if a...
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Operations
I don't really do the vendor's trainings very much, but the ones I have done have been pretty good....
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Relationship
With Waystar, when I open support cases with them, they respond usually the same day. They are good...
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Culture, Product
The biggest thing we would like the vendor to work on is the ability to set up payment plans on...
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Product
The vendor gets us the payments. Everything is as expected with them, so we have no complaints. They...
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Relationship
I have not only correspondence with individuals at Waystar but also some of the higher-ups on speed...
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Relationship, Operations
Waystar held a sort of seminar that was more like a listening session where they asked what they...
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Value
We have reduced costs. We have increased revenue, and everything the product was supposed to do is...
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Loyalty, Relationship, Product
Waystar is forward thinking and knowledgeable about healthcare, the industry, and what patients need...
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Loyalty, Product
The way the product supports our integration and interoperability goals is one of the best parts. We...
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Relationship
I enjoy working with the people at Waystar. They are very nice, accommodating, and responsive. The...
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Product
I think Waystar Patient Financial Experience could use some improvements in its reporting like...
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Relationship
Waystar reaches out to us pretty regularly. If there is a service interruption, they are good at...
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Product
If I were to talk to a peer, I would say that Waystar has products and services that compete very...
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Product
The payment portal side of Waystar Patient Financial Experience seems pretty intuitive. It flows...
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Value
The color scheme and the formatting of the Waystar Patient Financial Experience statements are very...
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Relationship
Occasionally, when we do upgrades with our EHR, the reports in Waystar Patient Financial Experience...
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Operations
Our implementation of Waystar Patient Financial Experience was a long time ago, but it was just...
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Relationship
Waystar is really easy to work with, and they have great customer service. Anybody we have ever...
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