Waystar Patient Financial Experience Commentary

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Waystar's team is very communicative and supportive. They respond to requests for the platform and...

Right now, we're having an issue with Waystar's billing. I don't know whether the issue correlates...

The Waystar Patient Financial Experience platform is working for us. It meets our needs and is...

Waystar did not have a good training program, so we took over, and we do training internally. We do...

We bought the solution when it was independently owned by Patientco, and then Waystar acquired...

Waystar has done a really good job of circling back and providing additional training when I have...

From sales all the way through the implementation to when we transition to customer support, Waystar...

The vendor is very open to listening when something is not working the way we expected or could be...

What I love about Waystar is that we can get individual accounts for our clinics to process their...

The vendor has all kinds of training tools. They have videos and packets, which are like manuals...

I chose this solution because it looked easier. It was very nice, organized, and put together. It...

Waystar's system is very user friendly. I love it. We have been extremely happy with it. We had...

The tool's impact on our organization's cost to collect has been very reasonable. Since we first...

I have onboarded different versions of Waystar Patient Financial Experience over the years at...

When the vendor was Patientco, they had a lot more leeway, but after being acquired by Waystar,...

We used to have someone at Waystar who rounded with us and would follow up on things, but then...

Waystar does resolve their tickets in a pretty timely manner based on what they know. But we have a...

When using Waystar Patient Financial Experience, patients have the ability to receive notifications...

Before Waystar’s structure changed, we had regular meetings with a few people. It was nice to have...

Waystar did initial training after an upgrade, but I would like to see follow ups with the ongoing training....

We attach Waystar's system to our websites, and patients can pay their bills online. So we utilize...

Our PM vendor has come out with an integrated credit-card processor that is embedded in the tool. It...

We are a big fan of Waystar, and we have expanded the products that we use with them. We recently...

I have used Waystar’s training program before, and their resources on the Waystar website are...

Waystar keeps their promises because they gather everyone to hear our issues. I think there was a...

We see Waystar as a partner and not a vendor, and we tell them that. We make decisions to help our...

Waystar's support is good. We work with their top folks, and those people care.

Waystar does a good job with integration. We get some good data out of the system. Waystar is...

In terms of upgrades, Waystar is meeting us at the table, but we aren't extremely satisfied yet. We...

In the financial experience space, Waystar hasn't really developed new technology yet. We have been...

Waystar has had a three-percent increase every year, and now they are about to catch up with other...

My leader had to pull in Waystar’s higher-ups, and now they meet regularly because of...

We had some confusion with the go-live that resulted in every single patient who had a balance and a...

There wasn't really training. We would ask questions as we were going around, and Waystar would say...

The implementation took several months. It was different from our Waystar implementation after the...

Personally, I'm satisfied with the cost to collect because the bulk of the invoice does not hit my...

Sometimes, there are lags with our team when it comes to trying to work with Waystar's support....

We are leaving Waystar Patient Financial Experience, and that breaks my heart. I have been a huge...

Before Waystar's system was in our ecosystem, we didn't have good tools available. Waystar's system...

The only reason I wouldn't give Waystar a top score for their impact on our collection rates is that...

Waystar's support is great. Waystar will answer text messages. I work with every level in that...