Waystar Patient Financial Experience Commentary
Filtered view: All

Subject Expert
Dustin Cragun
SRU Manager
KLAS SRU Manager - Dustin Cragun
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Value

The color scheme and the formatting of the Waystar Patient Financial Experience statements are very...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Occasionally, when we do upgrades with our EHR, the reports in Waystar Patient Financial Experience...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Our implementation of Waystar Patient Financial Experience was a long time ago, but it was just...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Waystar is really easy to work with, and they have great customer service. Anybody we have ever...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Loyalty

When the product was sold to us, it was about market segmentation and being able to identify...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Operations

Patientco was purchased by Waystar. A lot of the intellectual capital of Patientco's individuals was...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

There are still some enhancements available in the system. We haven't taken advantage of all of the...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship

I would like to see more data and a better turnaround time from the vendor so that we could receive...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

I like the dashboards and the analytics. What is going on with the system is very transparent. The...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Value

Waystar doesn’t avoid charging for every little thing. Everything is a module, so everything costs...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We may keep some pieces of Waystar Patient Financial Experience, but for the patient portal and...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Since Waystar acquired Paitentco, the support and the quality of everything has not been the same....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor has a good product. However, their follow-up is not good. Waystar has shared all the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

Waystar Patient Financial Experience has helped us increase actual collections with the ease of...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

We implemented Waystar Patient Financial Experience at another facility, and the transition has been...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Waystar has been great to work with. They are really quick to respond and get everything fixed. I am...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I feel like Waystar Patient Financial Experience is pretty good. It is pretty easy to learn and...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We had to upgrade a few of our credit card terminals, and we have had some issues with them. That...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When the vendor was Patientco, they kept all of their promises. Now that they are Waystar, they have...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

The end-user result is clean. Waystar Patient Financial Experience works and is built for the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product, Value

Waystar has gone above and beyond and out of their way. We do something a little different that the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

I think my overall satisfaction will be at the top of the scale over the next 12 months. But we also...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

One of Waystar’s strengths is connectivity. I can reach them anytime, anyplace, anywhere. They give...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product is very intuitive. I have used it on both ends as a provider and as a patient. The...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

We had a really good experience with the vendor's project management team. We have been working on...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Value

The price is negotiable, so we are able to negotiate pretty well with Waystar. The vendor avoids...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

What I like about Waystar is that they have pretty good employees. The employees are responsive and...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

The product is a good asset for us to have in terms of outsourcing the book of business. Waystar...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture

In terms of things Waystar can do better, the vendor could probably try to control pass-through...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Waystar's strengths are their system's automation, reconciliation, and integration. They provide...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture

Waystar has a flat rate, and they don't hide anything. Waystar tells us what their costs are, and...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Waystar Patient Financial Experience is a revenue cycle product, but our finance department loves...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Product

We have had issues with the system's functionality due to some integration bolt-ons, but Waystar has...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

The product is great, and we have had success in using it. We had one minor hiccup with the system...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Value

There are a lot of transaction fees associated with the product, and Waystar charges for every...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship

When we did our RFP for this particular product, we looked at quite a few vendors. The vendor...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

Right now, I think that Waystar has a leg up on their competition. I would tell a friend to use...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Waystar is a great organization to work with. They are very responsive and helpful when we have...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Waystar Patient Financial Experience is part of our long-term plans because of our high satisfaction...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

The product has helped resolve a lot of manual processes and clunky stuff that we had before. With...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

If I have any workflow issues, I can escalate them and get help or suggestions typically very...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Waystar Patient Financial Experience is very easy to use. We trained a large organization using a...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty, Value

Waystar purchased another company, so Waystar's vision is migrating us from an old solution to a new...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Waystar escalates a lot of enhancement requests or things that I am trying to dive into, although...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Waystar has met and exceeded all of our expectations. In the places where we have had partnering...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Some of our terminals went down at the same time. I tried to check with Waystar by calling their...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

When Waystar does upgrades, they send out notifications on the portal we are supposed to log in to....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles