Waystar Patient Financial Experience Commentary
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Subject Expert
Shawn Howell
Engagement Partner
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User Commentary
Relationship
We used to have someone at Waystar who rounded with us and would follow up on things, but then...
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Relationship
Waystar does resolve their tickets in a pretty timely manner based on what they know. But we have a...
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Product
When using Waystar Patient Financial Experience, patients have the ability to receive notifications...
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Loyalty, Relationship
Before Waystar’s structure changed, we had regular meetings with a few people. It was nice to have...
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Operations
Waystar did initial training after an upgrade, but I would like to see follow ups with the ongoing training....
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Product
We attach Waystar's system to our websites, and patients can pay their bills online. So we utilize...
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Loyalty
Our PM vendor has come out with an integrated credit-card processor that is embedded in the tool. It...
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Loyalty, Value
We are a big fan of Waystar, and we have expanded the products that we use with them. We recently...
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Operations
I have used Waystar’s training program before, and their resources on the Waystar website are...
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Relationship
Waystar keeps their promises because they gather everyone to hear our issues. I think there was a...
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Loyalty, Relationship
We see Waystar as a partner and not a vendor, and we tell them that. We make decisions to help our...
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Relationship
Waystar's support is good. We work with their top folks, and those people care.
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Culture, Product
Waystar does a good job with integration. We get some good data out of the system. Waystar is...
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Relationship
In terms of upgrades, Waystar is meeting us at the table, but we aren't extremely satisfied yet. We...
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Product
In the financial experience space, Waystar hasn't really developed new technology yet. We have been...
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Loyalty, Relationship, Value
Waystar has had a three-percent increase every year, and now they are about to catch up with other...
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Relationship
My leader had to pull in Waystar’s higher-ups, and now they meet regularly because of...
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Operations, Value
We had some confusion with the go-live that resulted in every single patient who had a balance and a...
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Loyalty, Operations
There wasn't really training. We would ask questions as we were going around, and Waystar would say...
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Operations
The implementation took several months. It was different from our Waystar implementation after the...
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Culture, Value
Personally, I'm satisfied with the cost to collect because the bulk of the invoice does not hit my...
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Relationship
Sometimes, there are lags with our team when it comes to trying to work with Waystar's support....
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Loyalty, Relationship
We are leaving Waystar Patient Financial Experience, and that breaks my heart. I have been a huge...
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Loyalty, Value
Before Waystar's system was in our ecosystem, we didn't have good tools available. Waystar's system...
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Loyalty, Value
The only reason I wouldn't give Waystar a top score for their impact on our collection rates is that...
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Relationship
Waystar's support is great. Waystar will answer text messages. I work with every level in that...
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Loyalty, Operations, Product
Overall, things go well with the system. We feed it a PDF of our statements out of our EHR, so there...
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Loyalty, Value
We only use paper statements in Waystar's system, and that is 100% because we implemented our EHR...
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Relationship
I never even have to call Waystar's support team. I simply send an email or pick up the phone, and...
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Loyalty, Value
We are planning to keep the system. The system is user friendly for patients. It does a good job of...
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Relationship
Waystar's support is pretty good. They don't always have same-day responses, but they are still very...
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Operations
Waystar's website is pretty straightforward and pretty easy to train people on. Waystar provides us...
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Relationship, Product
We have had some issues with Waystar's website. Waystar will keep us up-to-date, but that is mostly...
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Relationship
I have a representative at Waystar who I work with very closely. That individual is super nice, and...
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Product, Value
For what I use Waystar Patient Financial Experience for, I would buy it again. I'm dealing with the...
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Relationship, Product
Waystar Patient Financial Experience is quite seamless. We really like the fact that our mail is...
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Operations
With Waystar Patient Financial Experience, we haven't had anything that would require any training...
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Loyalty
The thing that sold us on Waystar Patient Financial Experience was the number of options that people...
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Relationship, Product
I would recommend Waystar Patient Financial Experience, but with caution. If somebody called me and...
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Relationship, Product
Waystar is very slow when there is any issue that is complex. On the day-to-day stuff, when I need...
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Loyalty
Our future use of Waystar Patient Financial Experience depends on some anticipated organizational...
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Product
The reports dashboard in Waystar Patient Financial Experience isn't as good in comparison to other...
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Product
Waystar Patient Financial Experience is fairly easy to use. I haven't heard any complaints about the...
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Loyalty, Relationship, Product
If Waystar is going to compete in the patient financial engagement space, they will need to do more...
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Relationship
Waystar needs to have better mail delivery. The post office is a big part of that, but Waystar could...
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Product
I haven't had any issues with the system's integration. If there are any issues on either side,...
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Culture
Waystar made a lot of promises in their sales pitch that they didn't meet, particularly about...
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Relationship, Product
I'm a big fan of the book Good to Great. Often, a lot of the vendors that we work with get...
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Loyalty
I did demos across the board on all the vendors. We almost went with another solution. Waystar could...
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Relationship
I call Waystar’s support people whenever I need something, and they respond very frequently....
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Relationship
With Waystar’s support, there have been some issues and latency. Occasionally, I have a problem and...
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Loyalty, Product
If it were not for the particular patient portal that I am on, I would consider purchasing Waystar's...
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Operations
The implementation period was a little rocky, and I felt like we had to bring a lot of the problems...
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Product, Value
I'm not dissatisfied with Waystar's system. I can no longer confidently say that it is the best of...
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Loyalty, Product
We would love to go all in with the EHR vendor we use for our patient portal, but it depends on our...
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Value
Waystar avoids charging for every little thing, so I respect that. If I were to try to do the...
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Loyalty, Relationship, Product
Waystar can continue to evolve. They have some really good competition. Patientco used to be one of...
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Culture, Relationship
There were some promises made by our salesperson that weren't kept. But as soon as I called that...
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Relationship
Waystar makes it easy for us to have contact with the patients about their outstanding balances, but...
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Product
I really like the portal in the product. It is really intuitive, even for patients. I don't get many...
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Relationship
My only complaint is that since the vendor moved from Patientco to Waystar, the customer service has...
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Operations
One of the best things that can happen when we are going through a vendor implementation is the...
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Value
Waystar didn’t bill me for something for some time. I wondered if we were behind because we were not...
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Value
Waystar's system gets claims out fast. We are getting our money faster than we ever have.
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Culture, Relationship
Waystar sends us a charge for everything. We don't have regular calls with Waystar, and we don't...
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Operations
Our implementation with Waystar was great. We liked their training videos, their sales team, and...
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Relationship, Operations
The upgrades for Waystar Patient Financial Experience have been great and easy. Waystar actually...
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Value
I am a Waystar fan. We have actually extended our service scope with Waystar. When we renewed our...
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Relationship
When Patientco was acquired by Waystar, Waystar started doing something called sprints, where if we...
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Commentary Summary
Comment Type Breakout