Waystar Patient Financial Experience Commentary
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Dustin Cragun
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User Commentary

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Director

Loyalty, Product

We may keep some pieces of Waystar Patient Financial Experience, but for the patient portal and...

Jan 2024
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Director

Relationship

Since Waystar acquired Paitentco, the support and the quality of everything has not been the same....

Jan 2024
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Director

Relationship

The vendor has a good product. However, their follow-up is not good. Waystar has shared all the...

Jan 2024
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Director

Loyalty, Value

Waystar Patient Financial Experience has helped us increase actual collections with the ease of...

Jan 2024
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Manager

Relationship, Operations

We implemented Waystar Patient Financial Experience at another facility, and the transition has been...

Jan 2024
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Manager

Relationship

Waystar has been great to work with. They are really quick to respond and get everything fixed. I am...

Jan 2024
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Manager

Product

I feel like Waystar Patient Financial Experience is pretty good. It is pretty easy to learn and...

Jan 2024
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Manager

Relationship, Product

We had to upgrade a few of our credit card terminals, and we have had some issues with them. That...

Jan 2024
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Director

Relationship

When the vendor was Patientco, they kept all of their promises. Now that they are Waystar, they have...

Dec 2023
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Director

Loyalty

The end-user result is clean. Waystar Patient Financial Experience works and is built for the...

Dec 2023
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Director

Relationship, Product, Value

Waystar has gone above and beyond and out of their way. We do something a little different that the...

Dec 2023
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Director

Loyalty

I think my overall satisfaction will be at the top of the scale over the next 12 months. But we also...

Dec 2023
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Director

Culture, Relationship

One of Waystar’s strengths is connectivity. I can reach them anytime, anyplace, anywhere. They give...

Dec 2023
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Director

Product

The product is very intuitive. I have used it on both ends as a provider and as a patient. The...

Oct 2023
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Director

Relationship, Operations

We had a really good experience with the vendor's project management team. We have been working on...

Oct 2023
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Analyst/Coordinator

Culture, Value

The price is negotiable, so we are able to negotiate pretty well with Waystar. The vendor avoids...

Oct 2023
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Analyst/Coordinator

Relationship

What I like about Waystar is that they have pretty good employees. The employees are responsive and...

Oct 2023
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Analyst/Coordinator

Product, Value

The product is a good asset for us to have in terms of outsourcing the book of business. Waystar...

Oct 2023
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Analyst/Coordinator

Culture

In terms of things Waystar can do better, the vendor could probably try to control pass-through...

Oct 2023
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VP/Other Executive

Product

Waystar's strengths are their system's automation, reconciliation, and integration. They provide...

Oct 2023
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VP/Other Executive

Culture

Waystar has a flat rate, and they don't hide anything. Waystar tells us what their costs are, and...

Oct 2023
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VP/Other Executive

Product

Waystar Patient Financial Experience is a revenue cycle product, but our finance department loves...

Oct 2023
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VP/Other Executive

Loyalty, Relationship, Product

We have had issues with the system's functionality due to some integration bolt-ons, but Waystar has...

Oct 2023
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VP/Other Executive

Operations, Product

The product is great, and we have had success in using it. We had one minor hiccup with the system...

Oct 2023
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VP/Other Executive

Culture, Value

There are a lot of transaction fees associated with the product, and Waystar charges for every...

Oct 2023
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VP/Other Executive

Loyalty, Relationship

When we did our RFP for this particular product, we looked at quite a few vendors. The vendor...

Oct 2023
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VP/Other Executive

Loyalty

Right now, I think that Waystar has a leg up on their competition. I would tell a friend to use...

Oct 2023
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VP/Other Executive

Relationship

Waystar is a great organization to work with. They are very responsive and helpful when we have...

Oct 2023
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Director

Loyalty, Relationship

Waystar Patient Financial Experience is part of our long-term plans because of our high satisfaction...

Jul 2023
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Director

Value

The product has helped resolve a lot of manual processes and clunky stuff that we had before. With...

Jul 2023
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Director

Relationship

If I have any workflow issues, I can escalate them and get help or suggestions typically very...

Jul 2023
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Director

Operations, Product

Waystar Patient Financial Experience is very easy to use. We trained a large organization using a...

Jul 2023
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Director

Culture, Loyalty, Value

Waystar purchased another company, so Waystar's vision is migrating us from an old solution to a new...

Jul 2023
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Director

Relationship

Waystar escalates a lot of enhancement requests or things that I am trying to dive into, although...

Jul 2023
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Director

Relationship

Waystar has met and exceeded all of our expectations. In the places where we have had partnering...

Jun 2023
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Director

Relationship

Some of our terminals went down at the same time. I tried to check with Waystar by calling their...

Jun 2023
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Director

Operations

When Waystar does upgrades, they send out notifications on the portal we are supposed to log in to....

Jun 2023
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CEO/President

Value

The issue with Waystar is just their price points. Everything is top-of-the-line quality. The vendor...

Apr 2023
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CEO/President

Operations

Waystar talked us through everything with the implementation. They have their act together. They are...

Apr 2023
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CEO/President

Relationship, Product

Waystar is great. Everything is easy. We can navigate the system and download whatever we need...

Apr 2023
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Manager

Operations

The implementation was a very long process with Waystar, but overall, the vendor was very detail oriented....

Apr 2023
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Manager

Product

Waystar’s product is very slick. It works the way we think it should. Things work great. We actually...

Apr 2023
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Manager

Relationship

Waystar’s customer support is good. But there are a few things the vendor is not very willing to...

Apr 2023
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Manager

Relationship, Operations

Waystar does some updates without telling us. More often than not, the vendor will tell us about big...

Apr 2023
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Manager

Value

The price we pay and the things we give Waystar are worth it. The vendor does a great job. The...

Apr 2023
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Manager

Operations

Some enhanced training, videos, and FAQs from Waystar would be nice.

Apr 2023
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