Waystar Patient Financial Experience Commentary
Filtered view: All
Subject Expert
Don Seamons
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty
Waystar acquired Patientco. We were working with Patientco before they were acquired, and we had...
Login or Create an Account to see details.
Relationship, Product
If users work physician accounts and hospital accounts, they have to log on to two different...
Login or Create an Account to see details.
Relationship
We talked to a senior-level person at Waystar, and a lot of the pain points that we had were...
Login or Create an Account to see details.
Loyalty, Operations
Sometimes an upgrade for Waystar's system will go in, and we won't really know about it, or it will...
Login or Create an Account to see details.
Relationship, Product
A patient has to get a secure code to pay with Waystar's system, so if they don't have that secure...
Login or Create an Account to see details.
Loyalty
We are going to move away from Waystar's system as our payment portal not because it is a bad...
Login or Create an Account to see details.
Loyalty
The product is good. Waystar's portal is very friendly, and Waystar's bills are very consistent with...
Login or Create an Account to see details.
Product
Overall, Waystar does a very good job with Waystar Patient Financial Experience. Their statement...
Login or Create an Account to see details.
Operations
Part of the problem we had during implementation was that Waystar switched individuals who were...
Login or Create an Account to see details.
Operations
Waystar worked very well with our trainers to come up with a training. They worked hand in hand...
Login or Create an Account to see details.
Relationship
There is really no phone support from Waystar. It is all logging tickets, and Waystar's team is...
Login or Create an Account to see details.
Product, Value
One of the issues we have with Waystar Patient Financial Experience is that it doesn’t always...
Login or Create an Account to see details.
Culture, Value
Waystar definitely does charge for every little thing. Their invoicing can be very confusing and...
Login or Create an Account to see details.
Loyalty
We are moving away from Waystar Patient Financial Experience because we originally used them to...
Login or Create an Account to see details.
Relationship
I have a Waystar representative who I work with directly. They are easy to get in touch with by...
Login or Create an Account to see details.
Product
Waystar Patient Financial Experience does a good job, and I really don't have any complaints about...
Login or Create an Account to see details.
Product
With the ease of use of the product, I haven't gotten any complaints. I have no issue with Waystar’s...
Login or Create an Account to see details.
Culture, Value
The only thing is that Waystar’s pricing is a little on the high side, but sometimes it is kind of...
Login or Create an Account to see details.
Relationship
Waystar is very responsive. The high-level leadership is always available, and so are general...
Login or Create an Account to see details.
Relationship
We like Waystar. We don't have any problems. The system has been great all the way. When we do run...
Login or Create an Account to see details.
Culture, Loyalty
Waystar actually had the best prices, and that was why we kept them. The leader in our accounting...
Login or Create an Account to see details.
Operations
At first, we started off small, so we didn't need all the different tools, but Waystar could check...
Login or Create an Account to see details.
Operations
When Waystar was switching over from Patientco, they provided us with everything that we needed to...
Login or Create an Account to see details.
Operations
On the integration, when we first started, we had to get everything together and teach people. In...
Login or Create an Account to see details.
Operations
Waystar doesn’t really do training with us because we have their manuals and train our own people,...
Login or Create an Account to see details.
Value
I don't even think that we have ever been down. The only time that I ran into any problems was when...
Login or Create an Account to see details.
Relationship, Operations
I don't feel like Waystar really does drive tangible outcomes. This is where they can improve. When...
Login or Create an Account to see details.
Product
Waystar's tool is so much better than our previous system. It has a lot of different functions. Each...
Login or Create an Account to see details.
Relationship
In general, our team usually has to identify needs and enhancements for the solution. This is a very...
Login or Create an Account to see details.
Loyalty, Relationship
I would go with this vendor again. I'm a loyalist to Patientco in general, though I feel like things...
Login or Create an Account to see details.
Relationship
The vendor's support team is pretty good. Our points of contact and project managers have been easy...
Login or Create an Account to see details.
Product, Value
I don't know that the vendor has really delivered anything new in terms of technology in the last...
Login or Create an Account to see details.
Relationship
When we were with Patientco, we used to have recurring meetings with them where they provided all...
Login or Create an Account to see details.
Loyalty, Product
Our wish-list item for Waystar Patient Financial Experience comes with us upgrading our clinical...
Login or Create an Account to see details.
Operations, Product
The way we are notified of an upgrade depends. If the upgrade is a material thing that is...
Login or Create an Account to see details.
Product
Waystar has an interfacing engine and tool, and they work with anybody. Also, their product is very...
Login or Create an Account to see details.
Loyalty
We have had some struggles. If we are using Waystar's print services for a claim or patient...
Login or Create an Account to see details.
Product
Utilizing statements through Waystar Patient Financial Experience is a seamless process for the most...
Login or Create an Account to see details.
Relationship
Waystar’s support is always available to us via ticket, email, and phone.
Login or Create an Account to see details.
Loyalty, Product
To improve Waystar Patient Financial Experience, certain voids would need to be clarified, like if a...
Login or Create an Account to see details.
Operations
I don't really do the vendor's trainings very much, but the ones I have done have been pretty good....
Login or Create an Account to see details.
Relationship
With Waystar, when I open support cases with them, they respond usually the same day. They are good...
Login or Create an Account to see details.
Culture, Product
The biggest thing we would like the vendor to work on is the ability to set up payment plans on...
Login or Create an Account to see details.
Product
The vendor gets us the payments. Everything is as expected with them, so we have no complaints. They...
Login or Create an Account to see details.
Relationship
I have not only correspondence with individuals at Waystar but also some of the higher-ups on speed...
Login or Create an Account to see details.
Relationship, Operations
Waystar held a sort of seminar that was more like a listening session where they asked what they...
Login or Create an Account to see details.
Value
We have reduced costs. We have increased revenue, and everything the product was supposed to do is...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Waystar is forward thinking and knowledgeable about healthcare, the industry, and what patients need...
Login or Create an Account to see details.
Loyalty, Product
The way the product supports our integration and interoperability goals is one of the best parts. We...
Login or Create an Account to see details.
Relationship
I enjoy working with the people at Waystar. They are very nice, accommodating, and responsive. The...
Login or Create an Account to see details.
Product
I think Waystar Patient Financial Experience could use some improvements in its reporting like...
Login or Create an Account to see details.
Relationship
Waystar reaches out to us pretty regularly. If there is a service interruption, they are good at...
Login or Create an Account to see details.
Product
If I were to talk to a peer, I would say that Waystar has products and services that compete very...
Login or Create an Account to see details.
Product
The payment portal side of Waystar Patient Financial Experience seems pretty intuitive. It flows...
Login or Create an Account to see details.
Value
The color scheme and the formatting of the Waystar Patient Financial Experience statements are very...
Login or Create an Account to see details.
Relationship
Occasionally, when we do upgrades with our EHR, the reports in Waystar Patient Financial Experience...
Login or Create an Account to see details.
Operations
Our implementation of Waystar Patient Financial Experience was a long time ago, but it was just...
Login or Create an Account to see details.
Relationship
Waystar is really easy to work with, and they have great customer service. Anybody we have ever...
Login or Create an Account to see details.
Culture, Loyalty
When the product was sold to us, it was about market segmentation and being able to identify...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
Patientco was purchased by Waystar. A lot of the intellectual capital of Patientco's individuals was...
Login or Create an Account to see details.
Product
There are still some enhancements available in the system. We haven't taken advantage of all of the...
Login or Create an Account to see details.
Loyalty, Relationship
I would like to see more data and a better turnaround time from the vendor so that we could receive...
Login or Create an Account to see details.
Product
I like the dashboards and the analytics. What is going on with the system is very transparent. The...
Login or Create an Account to see details.
Value
Waystar doesn’t avoid charging for every little thing. Everything is a module, so everything costs...
Login or Create an Account to see details.
Loyalty, Product
We may keep some pieces of Waystar Patient Financial Experience, but for the patient portal and...
Login or Create an Account to see details.
Relationship
Since Waystar acquired Paitentco, the support and the quality of everything has not been the same....
Login or Create an Account to see details.
Relationship
The vendor has a good product. However, their follow-up is not good. Waystar has shared all the...
Login or Create an Account to see details.
Loyalty, Value
Waystar Patient Financial Experience has helped us increase actual collections with the ease of...
Login or Create an Account to see details.
Relationship, Operations
We implemented Waystar Patient Financial Experience at another facility, and the transition has been...
Login or Create an Account to see details.
Relationship
Waystar has been great to work with. They are really quick to respond and get everything fixed. I am...
Login or Create an Account to see details.
Product
I feel like Waystar Patient Financial Experience is pretty good. It is pretty easy to learn and...
Login or Create an Account to see details.
Relationship, Product
We had to upgrade a few of our credit card terminals, and we have had some issues with them. That...
Login or Create an Account to see details.
​
Featured Reports
Preferences