Waystar Patient Financial Experience Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Relationship
We like Waystar. We don't have any problems. The system has been great all the way. When we do run...
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Culture, Loyalty
Waystar actually had the best prices, and that was why we kept them. The leader in our accounting...
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Operations
At first, we started off small, so we didn't need all the different tools, but Waystar could check...
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Operations
When Waystar was switching over from Patientco, they provided us with everything that we needed to...
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Operations
On the integration, when we first started, we had to get everything together and teach people. In...
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Operations
Waystar doesn’t really do training with us because we have their manuals and train our own people,...
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Value
I don't even think that we have ever been down. The only time that I ran into any problems was when...
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Relationship, Operations
I don't feel like Waystar really does drive tangible outcomes. This is where they can improve. When...
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Product
Waystar's tool is so much better than our previous system. It has a lot of different functions. Each...
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Relationship
In general, our team usually has to identify needs and enhancements for the solution. This is a very...
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Loyalty, Relationship
I would go with this vendor again. I'm a loyalist to Patientco in general, though I feel like things...
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Relationship
The vendor's support team is pretty good. Our points of contact and project managers have been easy...
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Product, Value
I don't know that the vendor has really delivered anything new in terms of technology in the last...
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Relationship
When we were with Patientco, we used to have recurring meetings with them where they provided all...
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Loyalty, Product
Our wish-list item for Waystar Patient Financial Experience comes with us upgrading our clinical...
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Operations, Product
The way we are notified of an upgrade depends. If the upgrade is a material thing that is...
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Product
Waystar has an interfacing engine and tool, and they work with anybody. Also, their product is very...
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Loyalty
We have had some struggles. If we are using Waystar's print services for a claim or patient...
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Product
Utilizing statements through Waystar Patient Financial Experience is a seamless process for the most...
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Relationship
Waystar’s support is always available to us via ticket, email, and phone.
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Loyalty, Product
To improve Waystar Patient Financial Experience, certain voids would need to be clarified, like if a...
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Operations
I don't really do the vendor's trainings very much, but the ones I have done have been pretty good....
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Relationship
With Waystar, when I open support cases with them, they respond usually the same day. They are good...
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Culture, Product
The biggest thing we would like the vendor to work on is the ability to set up payment plans on...
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Product
The vendor gets us the payments. Everything is as expected with them, so we have no complaints. They...
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Relationship
I have not only correspondence with individuals at Waystar but also some of the higher-ups on speed...
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Relationship, Operations
Waystar held a sort of seminar that was more like a listening session where they asked what they...
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Value
We have reduced costs. We have increased revenue, and everything the product was supposed to do is...
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Loyalty, Relationship, Product
Waystar is forward thinking and knowledgeable about healthcare, the industry, and what patients need...
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Loyalty, Product
The way the product supports our integration and interoperability goals is one of the best parts. We...
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Relationship
I enjoy working with the people at Waystar. They are very nice, accommodating, and responsive. The...
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Product
I think Waystar Patient Financial Experience could use some improvements in its reporting like...
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Relationship
Waystar reaches out to us pretty regularly. If there is a service interruption, they are good at...
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Product
If I were to talk to a peer, I would say that Waystar has products and services that compete very...
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Product
The payment portal side of Waystar Patient Financial Experience seems pretty intuitive. It flows...
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Value
The color scheme and the formatting of the Waystar Patient Financial Experience statements are very...
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Relationship
Occasionally, when we do upgrades with our EHR, the reports in Waystar Patient Financial Experience...
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Operations
Our implementation of Waystar Patient Financial Experience was a long time ago, but it was just...
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Relationship
Waystar is really easy to work with, and they have great customer service. Anybody we have ever...
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Culture, Loyalty
When the product was sold to us, it was about market segmentation and being able to identify...
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Loyalty, Relationship, Operations
Patientco was purchased by Waystar. A lot of the intellectual capital of Patientco's individuals was...
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Product
There are still some enhancements available in the system. We haven't taken advantage of all of the...
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Loyalty, Relationship
I would like to see more data and a better turnaround time from the vendor so that we could receive...
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Product
I like the dashboards and the analytics. What is going on with the system is very transparent. The...
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Value
Waystar doesn’t avoid charging for every little thing. Everything is a module, so everything costs...
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Loyalty, Product
We may keep some pieces of Waystar Patient Financial Experience, but for the patient portal and...
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Relationship
Since Waystar acquired Paitentco, the support and the quality of everything has not been the same....
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Relationship
The vendor has a good product. However, their follow-up is not good. Waystar has shared all the...
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Loyalty, Value
Waystar Patient Financial Experience has helped us increase actual collections with the ease of...
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Relationship, Operations
We implemented Waystar Patient Financial Experience at another facility, and the transition has been...
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Relationship
Waystar has been great to work with. They are really quick to respond and get everything fixed. I am...
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Product
I feel like Waystar Patient Financial Experience is pretty good. It is pretty easy to learn and...
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Relationship, Product
We had to upgrade a few of our credit card terminals, and we have had some issues with them. That...
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Relationship
When the vendor was Patientco, they kept all of their promises. Now that they are Waystar, they have...
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Loyalty
The end-user result is clean. Waystar Patient Financial Experience works and is built for the...
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Relationship, Product, Value
Waystar has gone above and beyond and out of their way. We do something a little different that the...
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Loyalty
I think my overall satisfaction will be at the top of the scale over the next 12 months. But we also...
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Culture, Relationship
One of Waystar’s strengths is connectivity. I can reach them anytime, anyplace, anywhere. They give...
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Product
The product is very intuitive. I have used it on both ends as a provider and as a patient. The...
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Relationship, Operations
We had a really good experience with the vendor's project management team. We have been working on...
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Culture, Value
The price is negotiable, so we are able to negotiate pretty well with Waystar. The vendor avoids...
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Relationship
What I like about Waystar is that they have pretty good employees. The employees are responsive and...
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Product, Value
The product is a good asset for us to have in terms of outsourcing the book of business. Waystar...
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Culture
In terms of things Waystar can do better, the vendor could probably try to control pass-through...
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Product
Waystar's strengths are their system's automation, reconciliation, and integration. They provide...
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Culture
Waystar has a flat rate, and they don't hide anything. Waystar tells us what their costs are, and...
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Product
Waystar Patient Financial Experience is a revenue cycle product, but our finance department loves...
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Loyalty, Relationship, Product
We have had issues with the system's functionality due to some integration bolt-ons, but Waystar has...
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