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Waystar Patient Financial Experience Commentary
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Don Seamons
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KLAS Research Director - Don Seamons
 
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Patient Engagement Ecosystem 2023: An Update on Vendor-Reported Capabilities
Patient Engagement Ecosystem 2023:
An Update on Vendor-Reported Capabilities
July 2023
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Patient Financial Engagement 2023: A High-Performing Market, though No One-Size-Fits-All Option
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Commentary Summary

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User Commentary

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Director

Relationship

Waystar’s support is always available to us via ticket, email, and phone.

Jul 2024
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(0)
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Director

Loyalty, Product

To improve Waystar Patient Financial Experience, certain voids would need to be clarified, like if a...

Jul 2024
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(0)
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Manager

Operations

I don't really do the vendor's trainings very much, but the ones I have done have been pretty good....

Jul 2024
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(0)
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Manager

Relationship

With Waystar, when I open support cases with them, they respond usually the same day. They are good...

Jul 2024
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(0)
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Manager

Culture, Product

The biggest thing we would like the vendor to work on is the ability to set up payment plans on...

Jul 2024
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(0)
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Manager

Product

The vendor gets us the payments. Everything is as expected with them, so we have no complaints. They...

Jul 2024
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Director

Relationship

I have not only correspondence with individuals at Waystar but also some of the higher-ups on speed...

Jun 2024
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(0)
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Director

Relationship, Operations

Waystar held a sort of seminar that was more like a listening session where they asked what they...

Jun 2024
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(0)
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Director

Value

We have reduced costs. We have increased revenue, and everything the product was supposed to do is...

Jun 2024
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(0)
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Director

Loyalty, Relationship, Product

Waystar is forward thinking and knowledgeable about healthcare, the industry, and what patients need...

Jun 2024
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(0)
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Director

Loyalty, Product

The way the product supports our integration and interoperability goals is one of the best parts. We...

Jun 2024
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(0)
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Director

Relationship

I enjoy working with the people at Waystar. They are very nice, accommodating, and responsive. The...

Jun 2024
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Director

Product

I think Waystar Patient Financial Experience could use some improvements in its reporting like...

Jun 2024
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Director

Relationship

Waystar reaches out to us pretty regularly. If there is a service interruption, they are good at...

Jun 2024
||
(0)
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Director

Product

If I were to talk to a peer, I would say that Waystar has products and services that compete very...

Jun 2024
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(0)
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Director

Product

The payment portal side of Waystar Patient Financial Experience seems pretty intuitive. It flows...

Jun 2024
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(0)
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Manager

Value

The color scheme and the formatting of the Waystar Patient Financial Experience statements are very...

May 2024
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(0)
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Manager

Relationship

Occasionally, when we do upgrades with our EHR, the reports in Waystar Patient Financial Experience...

May 2024
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(0)
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Manager

Operations

Our implementation of Waystar Patient Financial Experience was a long time ago, but it was just...

May 2024
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(0)
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Manager

Relationship

Waystar is really easy to work with, and they have great customer service. Anybody we have ever...

May 2024
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(0)
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VP/Other Executive

Culture, Loyalty

When the product was sold to us, it was about market segmentation and being able to identify...

Mar 2024
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(0)
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VP/Other Executive

Loyalty, Relationship, Operations

Patientco was purchased by Waystar. A lot of the intellectual capital of Patientco's individuals was...

Mar 2024
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(0)
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VP/Other Executive

Product

There are still some enhancements available in the system. We haven't taken advantage of all of the...

Mar 2024
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(0)
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VP/Other Executive

Loyalty, Relationship

I would like to see more data and a better turnaround time from the vendor so that we could receive...

Mar 2024
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(0)
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CEO/President

Product

I like the dashboards and the analytics. What is going on with the system is very transparent. The...

Mar 2024
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(0)
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CEO/President

Value

Waystar doesn’t avoid charging for every little thing. Everything is a module, so everything costs...

Mar 2024
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(0)
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Director

Loyalty, Product

We may keep some pieces of Waystar Patient Financial Experience, but for the patient portal and...

Jan 2024
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(0)
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Director

Relationship

Since Waystar acquired Paitentco, the support and the quality of everything has not been the same....

Jan 2024
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(0)
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Director

Relationship

The vendor has a good product. However, their follow-up is not good. Waystar has shared all the...

Jan 2024
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(0)
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Director

Loyalty, Value

Waystar Patient Financial Experience has helped us increase actual collections with the ease of...

Jan 2024
||
(0)
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Manager

Relationship, Operations

We implemented Waystar Patient Financial Experience at another facility, and the transition has been...

Jan 2024
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(0)
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Manager

Relationship

Waystar has been great to work with. They are really quick to respond and get everything fixed. I am...

Jan 2024
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(0)
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Manager

Product

I feel like Waystar Patient Financial Experience is pretty good. It is pretty easy to learn and...

Jan 2024
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(0)
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Manager

Relationship, Product

We had to upgrade a few of our credit card terminals, and we have had some issues with them. That...

Jan 2024
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(0)
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Director

Relationship

When the vendor was Patientco, they kept all of their promises. Now that they are Waystar, they have...

Dec 2023
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(0)
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Director

Loyalty

The end-user result is clean. Waystar Patient Financial Experience works and is built for the...

Dec 2023
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(0)
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Director

Relationship, Product, Value

Waystar has gone above and beyond and out of their way. We do something a little different that the...

Dec 2023
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(0)
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Director

Loyalty

I think my overall satisfaction will be at the top of the scale over the next 12 months. But we also...

Dec 2023
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(0)
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Director

Culture, Relationship

One of Waystar’s strengths is connectivity. I can reach them anytime, anyplace, anywhere. They give...

Dec 2023
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(0)
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Director

Product

The product is very intuitive. I have used it on both ends as a provider and as a patient. The...

Oct 2023
||
(0)
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Director

Relationship, Operations

We had a really good experience with the vendor's project management team. We have been working on...

Oct 2023
||
(0)
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Analyst/Coordinator

Culture, Value

The price is negotiable, so we are able to negotiate pretty well with Waystar. The vendor avoids...

Oct 2023
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(0)
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Analyst/Coordinator

Relationship

What I like about Waystar is that they have pretty good employees. The employees are responsive and...

Oct 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Product, Value

The product is a good asset for us to have in terms of outsourcing the book of business. Waystar...

Oct 2023
||
(0)
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Analyst/Coordinator

Culture

In terms of things Waystar can do better, the vendor could probably try to control pass-through...

Oct 2023
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(0)
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VP/Other Executive

Product

Waystar's strengths are their system's automation, reconciliation, and integration. They provide...

Oct 2023
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(0)
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VP/Other Executive

Culture

Waystar has a flat rate, and they don't hide anything. Waystar tells us what their costs are, and...

Oct 2023
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(0)
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VP/Other Executive

Product

Waystar Patient Financial Experience is a revenue cycle product, but our finance department loves...

Oct 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Loyalty, Relationship, Product

We have had issues with the system's functionality due to some integration bolt-ons, but Waystar has...

Oct 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Operations, Product

The product is great, and we have had success in using it. We had one minor hiccup with the system...

Oct 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Culture, Value

There are a lot of transaction fees associated with the product, and Waystar charges for every...

Oct 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Loyalty, Relationship

When we did our RFP for this particular product, we looked at quite a few vendors. The vendor...

Oct 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Loyalty

Right now, I think that Waystar has a leg up on their competition. I would tell a friend to use...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Waystar is a great organization to work with. They are very responsive and helpful when we have...

Oct 2023
||
(0)
 Thank you  Helpful

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Related Articles
Article
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Improving the Patient Financial Experience
29 January 21    |   Alex McIntosh and Mac Boyter
Our recent report on patient financial engagement and patient financing services gives a current snapshot of how vendors are performing.



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