2022 Best In KLAS Robotic Process Automation

Prior authorization is mandated by payers to ensure that certain clinical procedures and medications being ordered are necessary. To alleviate the heavy administrative burden this requirement causes, healthcare organizations have adopted automated prior authorization solutions. For this report, KLAS interviewed 30 respondents from 26 unique organizations to understand their experiences using these solutions and what outcomes they have seen.

Medication compliance is an important, if not the critical, driver of successful clinical outcomes. When prescribing, providers need to know out-of-pocket costs and alternatives so they can involve patients in determining the treatment that is most clinically and financially appropriate. CenterX Real-Time Prescription Benefit (RTPB) provides real-time, patient-specific prescription information and plan restrictions based on the patient’s coverage, such as suggested alternatives and prior authorization requirements.

The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide. Read the report to see the top-rated medical software and services for 2021. Watch sessions from our first-ever virtual Best In KLAS Award Show to hear from the winning vendors in each segment. View Awards Show Recordings

Performance

Robotic Process Automation 2021

31 January 21 | Alex McIntosh and Boyd Stewart

Use of robotic process automation (RPA) technology in healthcare continues to grow. Early adopters focused primarily on automating repetitive and time-consuming revenue cycle management (RCM) tasks. Having achieved positive ROIs, they see the opportunity to drive additional efficiency and bottom-line improvements, both within RCM and in other areas of their organizations. This report dives into the performance of several early leaders in RPA to compare how they perform and how well they meet customers’ needs and expectations. Note: While multiple vendors in this report offer automation as a service, only Olive does so exclusively. Readers can find customer experience information about Olive’s managed services offering in a separate section at the end of this report.

Company/solution	Overall score	Total evaluations	Trend (2021-2022)	Culture	Loyalty	Operations	Product	Relationship	Value

Cloudmed (an R1 Company) Cloudmed Automation (Databound)	95.7	n=22	-1%	A+	A+	A	A+	A+	A+

Boston Software Systems Boston Workstation Robotic Process Automation (RPA)	93.8	n=19	+3%	A	A	A-	A	A	A+
	50.0	100.0		*Limited Data

Company/solution	Trend (2021-2022)	Culture	Loyalty	Operations	Product	Relationship	Value

Cloudmed (an R1 Company) Cloudmed Automation (Databound) 95.7 n=22 COMMENTS	-1%	A+	A+	A	A+	A+	A+
Boston Software Systems Boston Workstation Robotic Process Automation (RPA) 93.8 n=19 COMMENTS	+3%	A	A	A-	A	A	A+

Company/solution	Overall performance score	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

CenterX Electronic Prior Authorization * [C] L C	86.5	n=8	B	A	B	B-	A	A-

UiPath Robotic Process Automation (RPA) * L	80.7	n=13	B	B+	C-	B-	D	B+

Company/solution	Overall performance score	Total evaluations

CenterX Electronic Prior Authorization * [C] L C culture B loyalty A operations B product B- relationship A value A-	86.5	n=8

UiPath Robotic Process Automation (RPA) * L culture B loyalty B+ operations C- product B- relationship D value B+	80.7	n=13

Robotic Process Automation

Past Robotic Process Automation Awards

Contact KLAS

Tell us about your organization

How can we help you?