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R1 Automation Commentary
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Dustin Cragun
VP of Revenue Cycle Research
KLAS VP of Revenue Cycle Research - Dustin Cragun
 
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User Commentary

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Analyst/Coordinator

Product

R1 Automation is pretty simple. R1 RCM provides good documentation as well as a tool that helps us...

May 2025
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Analyst/Coordinator

Relationship

R1 RCM has dropped their support quality. They used to be super responsive, but their responsiveness...

May 2025
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Analyst/Coordinator

Product

There are certain things that aren't working in R1 Automation. There are also times when something...

May 2025
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Manager

Operations

We have regularly scheduled training with R1 RCM, so that is good. R1 RCM has one support person...

Jan 2025
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Manager

Loyalty, Relationship

It is not necessarily that promises haven't been kept, but I have noticed a drastic change in the...

Jan 2025
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Manager

Product

I feel that R1 RCM can bring in more that other RPAs have that would be useful. For the upgrades, R1...

Jan 2025
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Manager

Product

There is not really an end user in R1 Automation. It is either a user who is building the script or...

Jan 2025
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Manager

Relationship

I don't know that R1 RCM really alerts us to potential problems as much as they fix the problem and...

Jan 2025
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Manager

Product, Value

R1 Automation is literally saving full-time employees from doing automation tasks. The posting of...

Jan 2025
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Analyst/Coordinator

Operations, Product

Sometimes R1 promotes R1 Automation as a nonprogrammer thing, but a user really needs to be a...

Jul 2024
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Analyst/Coordinator

Relationship, Operations

When R1 did a major upgrade, they did a one-on-one training with me. Anytime we have an issue, R1...

Jul 2024
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Manager

Value

We have decent tech support, and the pricing is in line. The vendor is not nickel-and-diming us. If...

Jun 2024
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