R1 Automation Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Operations, Product
Sometimes R1 promotes R1 Automation as a nonprogrammer thing, but a user really needs to be a...
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Relationship, Operations
When R1 did a major upgrade, they did a one-on-one training with me. Anytime we have an issue, R1...
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Value
We have decent tech support, and the pricing is in line. The vendor is not nickel-and-diming us. If...
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Relationship, Operations, Product
The vendor's upgrades for R1 Automation have been slow at times. We are dependent on a contractor...
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Product, Value
We have been successful with R1 Automation. It works as promoted. I don't know how to scale it. That...
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Product
Our company policy didn't allow us to build with R1. If we could have built with R1, we probably...
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Operations, Value
Whenever I needed help during the implementation, I reached out to R1, and they were responsive and...
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Operations
For R1, I haven't really done any training. The model was more learning as we went. I just learned...
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Relationship
R1's support team has always been very responsive. There have only been a couple of key people that...
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Product
R1 has an old-school Windows help menu that could probably be revamped, but it definitely gets the...
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Operations, Product
If I knew somebody had a mainframe and needed to write scripts against it, I would recommend R1 to...
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Loyalty
Unfortunately, we have decided that we are going away from R1. Our new EHR vendor has the tools for...
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Loyalty, Relationship
We have been using Cloudmed Automation for a long time. There is pretty smooth sailing with the...
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Loyalty
We are going to be closing down the project, and we probably won't renew the contract with R1....
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Product
Cloudmed Automation is a great product. I enjoyed using it, and the operations folks sure liked it....
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Relationship, Operations
Training was available if we needed it for upgrades. And R1 was great at what they did. When R1...
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Product
There have been a lot of changes over the years as the vendor got bought, but the core promise of...
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Relationship, Operations, Product
R1 is very good at upgrades. They have a portal, and they release a new version of the software with...
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Relationship, Operations
R1 doesn’t have training or phone and web support, but they are just one email away from answering...
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Loyalty, Relationship
R1 is heavily focused on the new clients that they are hosting because that is their new model....
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Relationship, Product
R1 could definitely do more on the integration front, but they are still actively working on it.
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Relationship
We have not really worked with any executives for a while now, but we are not too needy. It would be...
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Product
My team loves EMUE. It is a scripting language and logs in to any host system, and as an end user,...
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Culture, Relationship
The customer service and support have been maintained with the R1 acquisition. R1 has been...
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Relationship
We are usually well informed about what is going on, but once every one or two upgrades, we will...
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Operations
R1 has a very good training staff that is very knowledgeable and has been around a long time.
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Relationship, Product
R1 promised us an automation tool that would work, and the promise has been broken because the tool...
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Relationship
When I worked closely with R1, if I had a problem, I would call the support team. I also had a...
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Loyalty
Cloudmed Automation is not part of our long-term plans. It is something that I brought on when we...
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Loyalty, Product
Cloudmed was heavily integrated with another vendor of ours, but there were a couple of things with...
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Operations
Cloudmed Automation’s implementation was pretty straightforward. Our end users know that their...
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Relationship, Product
The last I heard, R1 was only working with the Soarian product. I don’t know whether they expanded...
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