R1 Automation Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Operations
We have regularly scheduled training with R1 RCM, so that is good. R1 RCM has one support person...
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Loyalty, Relationship
It is not necessarily that promises haven't been kept, but I have noticed a drastic change in the...
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Product
I feel that R1 RCM can bring in more that other RPAs have that would be useful. For the upgrades, R1...
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Product
There is not really an end user in R1 Automation. It is either a user who is building the script or...
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Relationship
I don't know that R1 RCM really alerts us to potential problems as much as they fix the problem and...
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Product, Value
R1 Automation is literally saving full-time employees from doing automation tasks. The posting of...
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Operations, Product
Sometimes R1 promotes R1 Automation as a nonprogrammer thing, but a user really needs to be a...
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Relationship, Operations
When R1 did a major upgrade, they did a one-on-one training with me. Anytime we have an issue, R1...
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Value
We have decent tech support, and the pricing is in line. The vendor is not nickel-and-diming us. If...
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Relationship, Operations, Product
The vendor's upgrades for R1 Automation have been slow at times. We are dependent on a contractor...
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Product, Value
We have been successful with R1 Automation. It works as promoted. I don't know how to scale it. That...
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Product
Our company policy didn't allow us to build with R1. If we could have built with R1, we probably...
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Operations, Value
Whenever I needed help during the implementation, I reached out to R1, and they were responsive and...
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Operations
For R1, I haven't really done any training. The model was more learning as we went. I just learned...
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Relationship
R1's support team has always been very responsive. There have only been a couple of key people that...
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Product
R1 has an old-school Windows help menu that could probably be revamped, but it definitely gets the...
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Operations, Product
If I knew somebody had a mainframe and needed to write scripts against it, I would recommend R1 to...
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Loyalty
Unfortunately, we have decided that we are going away from R1. Our new EHR vendor has the tools for...
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Loyalty, Relationship
We have been using Cloudmed Automation for a long time. There is pretty smooth sailing with the...
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Loyalty
We are going to be closing down the project, and we probably won't renew the contract with R1....
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Product
Cloudmed Automation is a great product. I enjoyed using it, and the operations folks sure liked it....
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Relationship, Operations
Training was available if we needed it for upgrades. And R1 was great at what they did. When R1...
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