Home chevron icon Revenue Cycle Management chevron icon Revenue Cycle Technology chevron icon Revenue Cycle Automation

R1 Automation Commentary
Filtered view: All

Subject Expert
Dustin Cragun
VP of Engagement
KLAS VP of Engagement - Dustin Cragun
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Automated Prior Authorization 2023: What Impact Do Automated Prior Authorization Solutions Provide?
Automated Prior Authorization 2023:
What Impact Do Automated Prior Authorization Solutions Provide?
January 2023
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
Analyst/Coordinator

Operations, Product

Sometimes R1 promotes R1 Automation as a nonprogrammer thing, but a user really needs to be a...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

When R1 did a major upgrade, they did a one-on-one training with me. Anytime we have an issue, R1...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

We have decent tech support, and the pricing is in line. The vendor is not nickel-and-diming us. If...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Product

The vendor's upgrades for R1 Automation have been slow at times. We are dependent on a contractor...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

We have been successful with R1 Automation. It works as promoted. I don't know how to scale it. That...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Our company policy didn't allow us to build with R1. If we could have built with R1, we probably...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Value

Whenever I needed help during the implementation, I reached out to R1, and they were responsive and...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

For R1, I haven't really done any training. The model was more learning as we went. I just learned...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

R1's support team has always been very responsive. There have only been a couple of key people that...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

R1 has an old-school Windows help menu that could probably be revamped, but it definitely gets the...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

If I knew somebody had a mainframe and needed to write scripts against it, I would recommend R1 to...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

Unfortunately, we have decided that we are going away from R1. Our new EHR vendor has the tools for...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

We have been using Cloudmed Automation for a long time. There is pretty smooth sailing with the...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

We are going to be closing down the project, and we probably won't renew the contract with R1....

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Cloudmed Automation is a great product. I enjoyed using it, and the operations folks sure liked it....

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

Training was available if we needed it for upgrades. And R1 was great at what they did. When R1...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There have been a lot of changes over the years as the vendor got bought, but the core promise of...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Product

R1 is very good at upgrades. They have a portal, and they release a new version of the software with...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

R1 doesn’t have training or phone and web support, but they are just one email away from answering...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

R1 is heavily focused on the new clients that they are hosting because that is their new model....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

R1 could definitely do more on the integration front, but they are still actively working on it.

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have not really worked with any executives for a while now, but we are not too needy. It would be...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

My team loves EMUE. It is a scripting language and logs in to any host system, and as an end user,...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

The customer service and support have been maintained with the R1 acquisition. R1 has been...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We are usually well informed about what is going on, but once every one or two upgrades, we will...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

R1 has a very good training staff that is very knowledgeable and has been around a long time.

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

R1 promised us an automation tool that would work, and the promise has been broken because the tool...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When I worked closely with R1, if I had a problem, I would call the support team. I also had a...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Cloudmed Automation is not part of our long-term plans. It is something that I brought on when we...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Cloudmed was heavily integrated with another vendor of ours, but there were a couple of things with...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Cloudmed Automation’s implementation was pretty straightforward. Our end users know that their...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The last I heard, R1 was only working with the Soarian product. I don’t know whether they expanded...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I love R1's customer service. Anytime we run into any kind of snag, we can send out an email and get...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

I don't have any suggestions for improvement for R1 at this point. They have done things that I...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We really like the way the system handles files. We mostly use it to transfer files from point A to...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We work directly with R1’s engineers quite a bit, and we are a longtime client of R1's for some of...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have personal support from R1. I have their email address and phone number, but that has always...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

R1 has provided us with training free of charge even after being with them for a long time. They...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations, Product

R1 comes out with new upgrades all the time. Every once in a while, they have one that has a flaw or...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

I have been using it for a really long time, and maybe that softens my opinion a little. I don't...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

R1 needs to upgrade their FTP to meet current standards. That is an off-label use of the product,...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

R1 is pushing the boundaries all the time with this particular product, and they are always looking...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

R1 is currently having a problem with their web support. They have transitioned from company to...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

During the COVID-19 pandemic, the product allowed us to divert claims from going to the patient...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

The user community shares among itself pretty well. That is a good thing, and that is promoted by...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We had a server with the software on it crash the other day, and everybody's hair was standing on...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

With R1, we work with a lot of the same folks who have been with the organization for a very long...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

R1 used to sell us separate service lines for different vendors. Now, there is really just one...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I don’t really have a lot of complaints about R1's system. It does what it is supposed to do. There...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Cloudmed Automation’s price went up quite a bit in the last couple of years, and we are limited to...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Jumping in and using Cloudmed Automation is not always the easiest thing. I actually have to...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

I have heard R1 mention the future version of their platform. For their mere survival, they have to...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

R1’s support is great, but it has always been great. The contract services for consulting and script...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Cloudmed Automation is very versatile and flexible. It does what it is designed to do. In the years...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Cloudmed’s support team is excellent. They have never failed to respond on the same day for service...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
The Future of Robotic Process Automation in Healthcare
04 February 21    |   Dustin Cragun
KLAS has started to hear more and more questions from curious providers about using robotic process automation in healthcare. Which vendors do it best?
Article
KLAS article icon
eTech Insight – Evaluating the Risks of Emerging Technology in Healthcare
09 October 20    |   Mike Davis
Emerging technology companies in healthcare have smaller customer bases and require a different research model to provide accurate product insights and risk factors. KLAS created Spotlight research to
Article
KLAS article icon
Building Up Steam: Colburn Hill Group eTech Spotlight
07 August 20    |   Dustin Cragun and Tyson Mehlhoff
Robotic process automation (RPA) has been around for quite a while, but now, amidst growing economic pressures, its adoption in healthcare is starting to heat up.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​