Boston Workstation Robotic Process Automation (RPA)
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Dustin Cragun
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User Commentary

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CIO

Boston Software Systems isn't very proactive. They are more reactive.

Dec 2021
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CIO

If we try to add something to the system that will require a lot of additional programming to review...

Dec 2021
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Analyst/Coordinator

Boston Software Systems has been great for us. Whenever we need something, they are right on it....

Dec 2021
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Analyst/Coordinator

There is nothing that we have seen in the past that Boston Software Systems needs to improve....

Dec 2021
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Analyst/Coordinator

On the accounting floor, someone sends a file, and we process it through a Boston Software Systems...

Dec 2021
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Analyst/Coordinator

If I place a panic call to Boston Software Systems and ask them to help me out because the world is...

Dec 2021
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Manager

We need to do a lot of tweaking, but that isn't necessarily because of the software. We tweak things...

Dec 2021
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Manager

I haven't had to contact the vendor in a few years, but anytime I have needed help, Bostom Software...

Dec 2021
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Manager

The vendor was very helpful during our implementation, onboarding, and training. They had a...

Dec 2021
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VP/Other Executive

The system improves efficiency and reduces staff time needed for processes, and that ultimately...

Dec 2021
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VP/Other Executive

The only point of frustration with the system is that any tweak of the website will cause the...

Dec 2021
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VP/Other Executive

The system is a great product by a great company. It is very innovative and part of the future of technology....

Dec 2021
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Manager

The scripts we build through the system run well. I usually don't have a problem with them stopping...

Dec 2021
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Manager

Our contact at Boston Software Systems is the absolute best, and our one before was excellent as...

Dec 2021
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Analyst/Coordinator

Boston Software Systems understands healthcare really well. We mostly use the product in our revenue...

Dec 2021
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Analyst/Coordinator

Boston Software Systems doesn't need to be involved in creating the scripts we need at all. The...

Dec 2021
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Analyst/Coordinator

I could not recommend Boston Workstation highly enough. I have never encountered another system that...

Dec 2021
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Manager

Additional training from Boston Software Systems would be great because I know certain commands with...

Dec 2021
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Manager

Boston Software Systems is very quick in creating new scripts for us, often in only a week or two. I...

Dec 2021
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Analyst/Coordinator

Boston Software Systems is particularly good at supporting us when we need help fixing our script....

Dec 2021
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Analyst/Coordinator

We like that the system makes it very easy for us to do a large amount of work without doing the...

Dec 2021
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Manager

We have really appreciated working with Boston Software Systems and are happy to have their software...

Dec 2021
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Manager

I work with a lot of software vendors, and there are some good ones, but working with Boston...

Dec 2021
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Manager

The training we received from Boston Software Systems was really good. A few of us went through the...

Dec 2021
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Manager

The software is very easy to use, and all of the data and reports are available literally at the...

Dec 2021
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Manager

The support is solid. Even when we rarely have a small issue with a file or something, the support...

Dec 2021
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Manager

I don't get into the cost side as far as the contracting goes, but I speak to our team who works...

Dec 2021
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Analyst/Coordinator

We needed to pull data from an old application for a conversion, and we had past relationships with...

Dec 2021
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Analyst/Coordinator

Boston Software Systems is proactive. We had issues on our end that were out of our control, but...

Dec 2021
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Director

My experience has been very positive. Boston Software Systems created the solution for us, and it...

Dec 2021
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Director

Boston Software Systems fills a niche within our company. They do things very quickly, and our own...

Dec 2021
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Director

We had to modify what Boston Software Systems did several times. I knew I was asking a lot, but...

Dec 2021
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Director

Boston Software Systems gathers all the data and puts it into the format I need. With other...

Dec 2021
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Director

I don't know whether Boston Software Systems is proactive. The implementation was fine, but I am not...

Dec 2021
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Director

When Boston Software Systems handed over the scorecard, I thought it was okay, but the training...

Dec 2021
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Analyst/Coordinator

The solution is saving several of our staff members hours and hours per day compared to when they...

Dec 2021
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Analyst/Coordinator

I would tell others to make sure they fully document the process the first time. Not doing that has...

Dec 2021
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Analyst/Coordinator

The vendor has been really good to work with, but we have had some past problems with...

Dec 2021
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Analyst/Coordinator

I don't know about new technology from Boston Software Systems. The product is the same thing that...

Dec 2021
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Analyst/Coordinator

We have never had any issues that weren't solved by the vendor, but they don't really alert us to...

Dec 2021
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Analyst/Coordinator

Boston Software Systems is having some growing pains right now. They are doing fine to provide the...

Dec 2021
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Analyst/Coordinator

The solution is simple and intuitive when it comes to training new users, navigation, and the time...

Dec 2021
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Analyst/Coordinator

Boston Software Systems is very responsive. They will escalate when needed. Then we can talk to...

Dec 2021
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Analyst/Coordinator

Boston Software Systems is always available if I need assistance, and they let me know when upgrades...

Dec 2021
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Analyst/Coordinator

If Boston Software Systems shared trends, how their products were being used, or some problems...

Dec 2021
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Analyst/Coordinator

When we try to calculate things, the product can be a little fuzzy about how exactly that...

Dec 2021
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Analyst/Coordinator

The system is complicated. I don’t want to rate the ease of use low and make the product look bad,...

Dec 2021
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Analyst/Coordinator

The system saves us time and money. I can load a file in the system and let it do the work. That...

Dec 2021
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Analyst/Coordinator

What I like about the product is the fact that it can complete routine tasks, and we don't have to...

Dec 2021
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Analyst/Coordinator

We didn’t have anything before Boston Software Systems' product. Previously, somebody had to sit and...

Dec 2021
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Analyst/Coordinator

When I made a request, the vendor was so good to get back to me within the hour. Their customer...

Dec 2021
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Analyst/Coordinator

The vendor’s training is good, and they have videos online that I can access.

Dec 2021
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Analyst/Coordinator

I run a regular script with the solution because that is something that our financial system...

Nov 2021
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Analyst/Coordinator

The vendor is fantastic when we reach out to them. When I call them for help, our representative...

Nov 2021
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Analyst/Coordinator

Users can learn and understand what the system is doing, but there are some scripts that I can't...

Nov 2021
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Director

We use the system to its fullest capabilities. We automated a process during COVID-19, and I don't...

Nov 2021
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Director

The vendor is a no-frills organization. They aren't trying to nickel-and-dime us by any means. We...

Nov 2021
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Director

In the industry, there is a lot of talk about AI and machine learning, and this system doesn't have...

Nov 2021
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Director

Boston Software Systems is a mom-and-pop shop compared to some of the larger automation vendors out...

Nov 2021
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Director

The product is easy for our developers to use, but someone else would need a lot of training.

Nov 2021
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Manager

Boston Software Systems keeps all of their promises. Their responses depend on how specific we are...

Oct 2021
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Manager

We have all of our different workflows set up, but we haven't had any training on the vendor's end.

Oct 2021
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Manager

Due to the daily upkeep of different workflows, there seems to be increased communication about...

Oct 2021
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Manager

In terms of our return on investment, the solution has been great. We have been able to use it for...

Oct 2021
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Director

We have to assign workflows to specific machines, and that makes things difficult. At times, a...

Oct 2021
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Director

We don’t have web support, but we have standing meetings. During those phone calls, we talk through...

Oct 2021
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Director

The higher-ups were highly involved in the beginning, but everything stabilized once I felt like we...

Oct 2021
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Director

We have a great ROI for what we have spent and what we have gained. The gains essentially go into...

Oct 2021
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Director

The vendor absolutely does what they say they will do. Unlike a lot of other vendors that are...

Oct 2021
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Director

Initially, our ability to monitor the system required us to look at a text file. Work outputs were...

Oct 2021
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Director

When I recommend this system to my peers, I tell them that they need an actively engaged leader....

Oct 2021
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VP/Other Executive

The tool is set up on a virtual machine in our environment. If the machine has issues, then those...

Oct 2021
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VP/Other Executive

The vendor's support is good, but it isn't great. There have been a lot of times when we have...

Oct 2021
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VP/Other Executive

The system is reactive. We build scripts, the solution causes errors, and we work on those errors....

Oct 2021
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VP/Other Executive

I would absolutely recommend this product to others. It is a great alternative when we have a...

Oct 2021
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VP/Other Executive

It might be helpful for the vendor to give users ideas for scripts. In a lot of cases, users have to...

Oct 2021
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VP/Other Executive

One positive thing about the vendor's organization is their project managers. We worked with someone...

Oct 2021
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VP/Other Executive

Our first training session for the system went poorly, but that had more to do with our preparation...

Oct 2021
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