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Boston Workstation Robotic Process Automation (RPA)
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Dustin Cragun
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KLAS Research Director - Dustin Cragun
 
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Boston Software Systems: Emerging Technology Spotlight 2020
Boston Software Systems:
Emerging Technology Spotlight 2020
August 2020
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User Commentary

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Manager

Implementation and Training

Some issues have popped up with Boston Software Systems. The vendor has a trainer that helps us...

Oct 2022
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Manager

Implementation and Training

The product can do a lot of things, but the training doesn't allow the analysts to get exposed to...

Oct 2022
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Manager

Functionality and Upgrades

We have really struggled with the product in terms of scheduling, setting, and forgetting things...

Oct 2022
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Manager

Future Outlook

Our satisfaction with Boston Workstation Robotic Process Automation should increase, but that is not...

Oct 2022
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Manager

Relationship

We have another vendor that will tell us about upcoming upgrades, how solutions might improve our...

Oct 2022
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Manager

ROI / Cost (care and feeding)

We track the productivity of the product's work, and based on the scripts we are currently running,...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

There is no problem with anything we utilize the system for. It is a good solution. I like the...

Aug 2022
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Analyst/Coordinator

Service and Support

The customer service is fantastic. The vendor jumps on issues, and they are helpful. They have...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

I am not manually posting over 100 charges a day, so the solution saves me a huge amount of time and...

Aug 2022
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Analyst/Coordinator

Other Observations & Comments

Other than what we are already using the system for, we are not going to need any other...

Aug 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Our representative is really good, and a lot of times if we call because we are having problems with...

Aug 2022
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CIO

Service and Support

Boston Software Systems isn't very proactive. They are more reactive.

Dec 2021
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CIO

ROI / Cost (care and feeding)

If we try to add something to the system that will require a lot of additional programming to review...

Dec 2021
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Analyst/Coordinator

Relationship

Boston Software Systems has been great for us. Whenever we need something, they are right on it....

Dec 2021
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(0)
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Analyst/Coordinator

Functionality and Upgrades

There is nothing that we have seen in the past that Boston Software Systems needs to improve....

Dec 2021
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(0)
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Analyst/Coordinator

Functionality and Upgrades

On the accounting floor, someone sends a file, and we process it through a Boston Software Systems...

Dec 2021
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Analyst/Coordinator

Service and Support

If I place a panic call to Boston Software Systems and ask them to help me out because the world is...

Dec 2021
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Manager

Lessons Learned

We need to do a lot of tweaking, but that isn't necessarily because of the software. We tweak things...

Dec 2021
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Manager

Service and Support

I haven't had to contact the vendor in a few years, but anytime I have needed help, Bostom Software...

Dec 2021
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Manager

Implementation and Training

The vendor was very helpful during our implementation, onboarding, and training. They had a...

Dec 2021
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VP/Other Executive

ROI / Cost (care and feeding)

The system improves efficiency and reduces staff time needed for processes, and that ultimately...

Dec 2021
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VP/Other Executive

Functionality and Upgrades

The only point of frustration with the system is that any tweak of the website will cause the...

Dec 2021
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VP/Other Executive

Relationship

The system is a great product by a great company. It is very innovative and part of the future of technology....

Dec 2021
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Manager

Functionality and Upgrades

The scripts we build through the system run well. I usually don't have a problem with them stopping...

Dec 2021
||
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Manager

Relationship

Our contact at Boston Software Systems is the absolute best, and our one before was excellent as...

Dec 2021
||
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Analyst/Coordinator

Functionality and Upgrades

Boston Software Systems understands healthcare really well. We mostly use the product in our revenue...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

Boston Software Systems doesn't need to be involved in creating the scripts we need at all. The...

Dec 2021
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Analyst/Coordinator

Relationship

I could not recommend Boston Workstation highly enough. I have never encountered another system that...

Dec 2021
||
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Manager

Implementation and Training

Additional training from Boston Software Systems would be great because I know certain commands with...

Dec 2021
||
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Manager

Service and Support

Boston Software Systems is very quick in creating new scripts for us, often in only a week or two. I...

Dec 2021
||
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Analyst/Coordinator

Service and Support

Boston Software Systems is particularly good at supporting us when we need help fixing our script....

Dec 2021
||
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Analyst/Coordinator

Service and Support

We like that the system makes it very easy for us to do a large amount of work without doing the...

Dec 2021
||
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Manager

Functionality and Upgrades

We have really appreciated working with Boston Software Systems and are happy to have their software...

Dec 2021
||
(0)
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Manager

Relationship

I work with a lot of software vendors, and there are some good ones, but working with Boston...

Dec 2021
||
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Manager

Implementation and Training

The training we received from Boston Software Systems was really good. A few of us went through the...

Dec 2021
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Manager

Functionality and Upgrades

The software is very easy to use, and all of the data and reports are available literally at the...

Dec 2021
||
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Manager

Service and Support

The support is solid. Even when we rarely have a small issue with a file or something, the support...

Dec 2021
||
(0)
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Manager

ROI / Cost (care and feeding)

I don't get into the cost side as far as the contracting goes, but I speak to our team who works...

Dec 2021
||
(0)
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

We needed to pull data from an old application for a conversion, and we had past relationships with...

Dec 2021
||
(0)
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Analyst/Coordinator

Relationship

Boston Software Systems is proactive. We had issues on our end that were out of our control, but...

Dec 2021
||
(0)
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Director

Relationship

My experience has been very positive. Boston Software Systems created the solution for us, and it...

Dec 2021
||
(0)
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Director

Service and Support

Boston Software Systems fills a niche within our company. They do things very quickly, and our own...

Dec 2021
||
(0)
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Director

ROI / Cost (care and feeding)

We had to modify what Boston Software Systems did several times. I knew I was asking a lot, but...

Dec 2021
||
(0)
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Director

Functionality and Upgrades

Boston Software Systems gathers all the data and puts it into the format I need. With other...

Dec 2021
||
(0)
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Director

Relationship

I don't know whether Boston Software Systems is proactive. The implementation was fine, but I am not...

Dec 2021
||
(0)
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Director

Relationship

When Boston Software Systems handed over the scorecard, I thought it was okay, but the training...

Dec 2021
||
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

The solution is saving several of our staff members hours and hours per day compared to when they...

Dec 2021
||
(0)
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Analyst/Coordinator

Lessons Learned

I would tell others to make sure they fully document the process the first time. Not doing that has...

Dec 2021
||
(0)
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Analyst/Coordinator

Implementation and Training

The vendor has been really good to work with, but we have had some past problems with...

Dec 2021
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

I don't know about new technology from Boston Software Systems. The product is the same thing that...

Dec 2021
||
(0)
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Analyst/Coordinator

Service and Support

We have never had any issues that weren't solved by the vendor, but they don't really alert us to...

Dec 2021
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

Boston Software Systems is having some growing pains right now. They are doing fine to provide the...

Dec 2021
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

The solution is simple and intuitive when it comes to training new users, navigation, and the time...

Dec 2021
||
(0)
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Analyst/Coordinator

Service and Support

Boston Software Systems is very responsive. They will escalate when needed. Then we can talk to...

Dec 2021
||
(0)
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Analyst/Coordinator

Relationship

Boston Software Systems is always available if I need assistance, and they let me know when upgrades...

Dec 2021
||
(0)
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Analyst/Coordinator

Relationship

If Boston Software Systems shared trends, how their products were being used, or some problems...

Dec 2021
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

When we try to calculate things, the product can be a little fuzzy about how exactly that...

Dec 2021
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

The system is complicated. I don’t want to rate the ease of use low and make the product look bad,...

Dec 2021
||
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

The system saves us time and money. I can load a file in the system and let it do the work. That...

Dec 2021
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

What I like about the product is the fact that it can complete routine tasks, and we don't have to...

Dec 2021
||
(0)
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

We didn’t have anything before Boston Software Systems' product. Previously, somebody had to sit and...

Dec 2021
||
(0)
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Analyst/Coordinator

Service and Support

When I made a request, the vendor was so good to get back to me within the hour. Their customer...

Dec 2021
||
(0)
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Analyst/Coordinator

Implementation and Training

The vendor’s training is good, and they have videos online that I can access.

Dec 2021
||
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