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Boston WorkStation Robotic Process Automation (RPA) Commentary
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Dustin Cragun
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KLAS VP of Revenue Cycle Research - Dustin Cragun
 
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Commentary Summary

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User Commentary

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Analyst/Coordinator

Culture, Operations

I have a bit of a computer or programming background, so some parts of the system are pretty...

Jul 2025
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Analyst/Coordinator

Culture, Relationship

There is one person on the vendor's support team who is almost always there to pick up or answer...

Jul 2025
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Analyst/Coordinator

Product, Value

The system is a really great tool. If an organization does a lot of things that feed back into other...

Jul 2025
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(0)
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Analyst/Coordinator

Loyalty, Product

There may not be a need for Boston Software Systems because a lot of things are being integrated...

Jul 2025
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Analyst/Coordinator

Relationship, Operations

There haven’t been a lot of areas where I have wished that Boston Software Systems could do...

May 2025
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Analyst/Coordinator

Relationship

Boston Software Systems doesn’t reach out to us to let us know about things that are coming up or...

May 2025
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Analyst/Coordinator

Value

The solution's automations have significantly helped us and have eliminated the need for us to hire...

May 2025
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Analyst/Coordinator

Relationship

Boston Software Systems has been one of the best partners and vendors we have worked with. They are...

May 2025
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Analyst/Coordinator

Relationship

Boston Software Systems is reactive. I would tell anyone who is engaging with the vendor to make...

Jan 2025
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Analyst/Coordinator

Operations, Product

We didn’t have any problem with the training portion of Boston WorkStation Robotic Process...

Jan 2025
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Analyst/Coordinator

Culture

One of my team members found out the entire chunk of scenarios that the vendor presented that we all...

Jan 2025
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Analyst/Coordinator

Operations

We didn't know what we didn't know when we were setting up Boston WorkStation Robotic Process...

Jan 2025
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VP/Other Executive

Relationship

We have one technician who wrote the actual programs that we typically work with and have the most...

Jan 2025
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VP/Other Executive

Product, Value

The product hasn't really changed since we first built it, so it isn't improving, but it is staying...

Jan 2025
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