Boston WorkStation Robotic Process Automation (RPA) Commentary
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Dustin Cragun
VP of Revenue Cycle Research
KLAS VP of Revenue Cycle Research - Dustin Cragun
 
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User Commentary

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Analyst/Coordinator

Relationship, Operations

There haven’t been a lot of areas where I have wished that Boston Software Systems could do...

May 2025
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Analyst/Coordinator

Relationship

Boston Software Systems doesn’t reach out to us to let us know about things that are coming up or...

May 2025
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Analyst/Coordinator

Value

The solution's automations have significantly helped us and have eliminated the need for us to hire...

May 2025
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Analyst/Coordinator

Relationship

Boston Software Systems has been one of the best partners and vendors we have worked with. They are...

May 2025
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Analyst/Coordinator

Relationship

Boston Software Systems is reactive. I would tell anyone who is engaging with the vendor to make...

Jan 2025
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Analyst/Coordinator

Operations, Product

We didn’t have any problem with the training portion of Boston WorkStation Robotic Process...

Jan 2025
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Analyst/Coordinator

Culture

One of my team members found out the entire chunk of scenarios that the vendor presented that we all...

Jan 2025
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Analyst/Coordinator

Operations

We didn't know what we didn't know when we were setting up Boston WorkStation Robotic Process...

Jan 2025
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VP/Other Executive

Relationship

We have one technician who wrote the actual programs that we typically work with and have the most...

Jan 2025
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VP/Other Executive

Product, Value

The product hasn't really changed since we first built it, so it isn't improving, but it is staying...

Jan 2025
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Analyst/Coordinator

Relationship

If we need the vendor's help in creating a use case, they are very helpful. I would absolutely...

Jul 2024
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Analyst/Coordinator

Operations

Boston Software Systems offers training, and it is easy. We just go through and figure out what we...

Jul 2024
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Analyst/Coordinator

Product

We started using the system to automate a lot of the accounts that we needed to write off or put a...

Jul 2024
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Director

Operations, Product

The last upgrade was painful. Part of that was because we were also learning Boston WorkStation...

Jul 2024
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Director

Operations

When we originally put Boston WorkStation Robotic Process Automation in place, the training was...

Jul 2024
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Director

Loyalty, Product

With Boston WorkStation Robotic Process Automation, there are a couple of little bugs. The biggest...

Jul 2024
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Director

Relationship

There is a person we work with a lot at Boston Software Systems. That person is probably the best...

Jul 2024
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Director

Product

Boston WorkStation Robotic Process Automation is doing what we need it to do. Every day, we have...

Jul 2024
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Director

Loyalty

Boston WorkStation Robotic Process Automation is not part of our long-term plans because it is not a...

Jul 2024
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Director

Product

I had hoped that Boston WorkStation Robotic Process Automation would grow, expand, and keep up with...

Jul 2024
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Director

Loyalty, Product

As we get more web-based applications, we realize that Boston WorkStation Robotic Process Automation...

Jul 2024
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Director

Relationship

Basically, the upgraded or new versions of Boston WorkStation Robotic Process Automation are on the...

Jul 2024
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Director

Operations

There are some videos, but basically Boston Software Systems’ training is all self-service. There...

Jul 2024
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Director

Culture, Value

Boston WorkStation Robotic Process Automation works well with our system. Boston WorkStation Robotic...

Jul 2024
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