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User Commentary
Value
Boston Software Systems has recently been acquired by LGI Healthcare Solutions, and I have reached...
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Relationship
In the past, the vendor was generous when we had a problem. The same person who built the automation...
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Loyalty, Product
Boston Software Systems' solution is my choice for an automation tool. I really like it. One of the...
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Loyalty
When we were transitioning off of Internet Explorer, we wondered whether the vendor would meet our...
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Relationship
Boston Software Systems is very responsive. There isn't a problem that they can't solve. If we run...
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Relationship, Operations
Boston Software Systems offers a lot of things on their website. There are forums, and the person...
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Product
Boston WorkStation Robotic Process Automation is the kind of technology where we iterate a lot in...
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Relationship
I like that Boston Software Systems has flexible technology that can integrate with whatever...
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Product
Overall, Boston Software Systems is a good vendor, and they have technology that is useful.
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Value
For the most part, Boston Software Systems avoids nickel-and-diming, but we pay an annual...
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Operations
Boston Software Systems is pretty on top of implementation, they are accessible, and they answer...
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Product
The product integrates very well, and the integration seems to be fairly seamless. We have some...
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Operations, Product
We have had success with what we are doing, and the product is doing exactly what was promised. I am...
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Value
The product is pretty expensive up front. If someone uses it over a number of years, then it ends up...
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Value
I would definitely recommend the product. I think it is a less expensive option than especially some...
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Relationship
Boston Software Systems keeps all promises. They are very responsive and very good about...
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Product
The product is doing what it is supposed to do, but it is slower than we would like, so things take...
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Relationship, Product
Boston Software Systems hasn’t shared a vision at all. We give them what we want, and then they...
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Relationship
When we reach out about an issue, Boston Software Systems is very quick to respond. But fixing the...
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Relationship
The people we work with are pretty good about making sure things are moving along the best they can.
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Relationship
Boston Software Systems’ customer service has always been very customized and hands on. When...
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Culture, Operations
I thought the vendor was going to do a little more education than they did, and maybe that was...
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Product
Boston WorkStation Robotic Process Automation is a good product. I am extremely satisfied with what...
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Operations, Product
Boston WorkStation Robotic Process Automation is not intuitive to me. That may be because of my...
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Value
Boston WorkStation Robotic Process Automation is saving us a lot of hours. For example, when we are...
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Product
The vendor builds the automation exactly the way we ask them to, and it meets our needs. However,...
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Relationship
Our current vendor contact has ended up being better than the initial one we had. I always get a bit...
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Relationship
The vendor’s service is reactive because I am always having to reach out to them to ask for help.
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Relationship, Product
Once the vendor’s automation is built, it is very simple to run. The only thing that does cause a...
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Value
Anything that the vendor has ever built for us has been highly effective. The vendor's things save...
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Loyalty
Boston WorkStation Robotic Process Automation is an accepted tool within the revenue cycle space. We...
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Operations
Boston Software Systems is a specialty vendor. They are almost a boutique vendor. They have been...
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Operations, Product
The solution is easy for us to use because we have fully developed the product and we are fully...
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Operations
Boston Software Systems helps with the installation of the product and gives us access to their...
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Operations
Boston Software Systems does have really good training material, and it is pretty straightforward to...
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Operations
This issue may have been on our end, but during the implementation with Boston Software Systems,...
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Operations
We were able to set up a time with the vendor to go through various steps. Our team seemed fairly...
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Loyalty, Relationship
It would be useful to know what Boston Software Systems' road map is, particularly if our...
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Relationship
If we were asked to give a reference for Boston Software Systems, we would show a potential customer...
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Loyalty, Value
We had a need at our facility for lots of ways to automate processing, so we chose to use Boston...
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Culture, Relationship
I would tell a friend what the vendor has done for us from the clinical perspective. The vendor...
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Relationship
I don't know whether the vendor’s greatest strength is their product or their people. The product is...
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Product
I am impressed with the vendor. I am impressed with the product that they gave us and what they did...
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Relationship
Everything is going well with Boston Software Systems. Every time I reach out to them for a little...
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Relationship
There are times when we would like some advice on how to do certain things, and the vendor can’t...
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Operations
When we rolled out the product, the vendor had their executives on the call, and it was easy to set...
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Relationship
The vendor gives us a regular report card that tells us what our clinics are doing well and what our...
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Value
The thing I like about Boston WorkStation is that this software belongs to us. We don’t pay the...
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Relationship
I interact with Boston Software Systems all the time. They are the best, bar none. The vendor’s...
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Product
Boston WorkStation can do all kinds of things. It can make a printer dance and sing, and it can make...
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Product
Using Boston WorkStation is a skill, a talent, and an art. We also have quite a patchwork of various...
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