Boston WorkStation Robotic Process Automation (RPA) Commentary
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Dustin Cragun
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User Commentary

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CMIO

Operations

It has been very difficult for us to scale the program to what we wanted it to be. We had a few...

May 2024
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CMIO

Value

We hired Boston Software Systems to create an automation. They did that on time, and the automation...

May 2024
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CMIO

Relationship

The vendor was bought out, and we haven't heard from their new owner at all. They are a new company.

May 2024
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Manager

Product

There are limitations to what the system can do, so we are thoughtful about what projects we give...

May 2024
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Manager

Operations

Our implementation of the system was really clunky. The support we got from the vendor was...

May 2024
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Manager

Relationship

The vendor's support is hit or miss. Boston Software Systems seems to be a very small shop. Some of...

May 2024
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Manager

Operations, Product

I am satisfied with the system's ease of use now that we have been trained on the system. I say that...

May 2024
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Analyst/Coordinator

Relationship, Value

We are saving a lot of our workforce. We are finding the most value in the consent forms. We get...

May 2024
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Analyst/Coordinator

Loyalty, Relationship

LGI Healthcare Solutions has purchased Boston Software Systems. Many people from Boston Software...

May 2024
||
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Analyst/Coordinator

Loyalty

The firm seems to be pushing some new solutions that may be helpful for us in the future, but it is...

May 2024
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Analyst/Coordinator

Culture, Value

The system isn't expensive. We have worked to streamline the support fees for each license that we...

May 2024
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Analyst/Coordinator

Operations

As upgrades come in, sometimes the performance of our machines and scripts gets downgraded. When...

May 2024
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Analyst/Coordinator

Relationship, Product

Boston Software Systems has gotten far better at responding to our requests to make changes. Their...

May 2024
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Analyst/Coordinator

Product

We don't use the vendor's portal for much of anything except downloading new licenses or...

May 2024
||
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Analyst/Coordinator

Culture, Relationship

Whenever we have questions about getting new licenses and things for the system, it is a challenge...

May 2024
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Analyst/Coordinator

Product, Value

I would definitely recommend the system, but it is an investment, and my recommendation would depend...

May 2024
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Analyst/Coordinator

Product, Value

The system's biggest value is with redirected labor savings for the revenue cycle. Due to the...

May 2024
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Analyst/Coordinator

Product

Boston Software Systems provides automation tools that are flexible and intuitive. The company...

May 2024
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Analyst/Coordinator

Relationship

We do have an account manager who we connect with on a regular basis, and that person is on all the...

Mar 2024
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Analyst/Coordinator

Relationship

The vendor's support is pretty good. Sometimes we don't get responses back right away, and I think...

Mar 2024
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Analyst/Coordinator

Product, Value

We are seeing the most value with the denied zeros because there are a lot of those every week, and...

Mar 2024
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Analyst/Coordinator

Operations

We don't ever really know anything about any upgrades unless we ask specifically. We didn't even...

Mar 2024
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Analyst/Coordinator

Product, Value

Things are going really well with the system. We have been expanding the number of solutions we have...

Mar 2024
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Analyst/Coordinator

Culture, Value

It used to be that every time we had any kind of little thing, there was a charge attached to it....

Mar 2024
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Analyst/Coordinator

Operations

With implementations, the vendor is very good about letting us know their availability and any...

Mar 2024
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Analyst/Coordinator

Product

The product is not perfect. There is usually more fallout than we would like, but I don't think some...

Mar 2024
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Analyst/Coordinator

Relationship, Product

Part of the product is really complicated and isn't easy for us to look at without calling one of...

Mar 2024
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Analyst/Coordinator

Product

Sometimes, the system stops and tries to restart but doesn't close out of the session that stopped...

Mar 2024
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Analyst/Coordinator

Operations

For training, Boston Software Systems has a good website where we can look up answers and stuff like...

Dec 2023
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Analyst/Coordinator

Relationship, Operations

Right after we went live, the vendor checked in through emails several times to ask whether...

Dec 2023
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Analyst/Coordinator

Relationship, Operations

Boston Software Systems is very responsive. When we first went live with the automation, there were...

Dec 2023
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Analyst/Coordinator

Relationship, Operations

The vendor has lunch-and-learn sessions that sometimes apply to me, but a lot of times, they don't....

Dec 2023
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Analyst/Coordinator

Loyalty

I hear it touted all the time that Boston WorkStation Robotic Process Automation can adapt and then...

Dec 2023
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Analyst/Coordinator

Product

As far as the ease of use of Boston WorkStation Robotic Process Automation is concerned, a secretary...

Dec 2023
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Analyst/Coordinator

Relationship

The good thing about Boston Software Systems is that every time I call them, they are helpful. When...

Dec 2023
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Analyst/Coordinator

Product, Value

Our business with Boston Software Systems is working out very well. It remains mostly unchanged from...

Dec 2023
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Analyst/Coordinator

Loyalty, Relationship

We have added a new team member, and we are continuing to grow quite a bit with Boston Software...

Dec 2023
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Analyst/Coordinator

Operations

In terms of training, we are such a top-level user that much of what the vendor offers for training...

Dec 2023
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Analyst/Coordinator

Operations

It speaks to the size of the company that Boston Software Systems just doesn't have the robust...

Dec 2023
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Analyst/Coordinator

Relationship

Boston Software Systems is not really proactive; they are much more reactive, but they are great to...

Dec 2023
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VP/Other Executive

Value

Boston Software Systems has recently been acquired by LGI Healthcare Solutions, and I have reached...

Oct 2023
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VP/Other Executive

Relationship

In the past, the vendor was generous when we had a problem. The same person who built the automation...

Oct 2023
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Analyst/Coordinator

Loyalty, Product

Boston Software Systems' solution is my choice for an automation tool. I really like it. One of the...

Jun 2023
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Analyst/Coordinator

Loyalty

When we were transitioning off of Internet Explorer, we wondered whether the vendor would meet our...

Jun 2023
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Analyst/Coordinator

Relationship

Boston Software Systems is very responsive. There isn't a problem that they can't solve. If we run...

Jun 2023
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Analyst/Coordinator

Relationship, Operations

Boston Software Systems offers a lot of things on their website. There are forums, and the person...

Jun 2023
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