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Boston Workstation Robotic Process Automation (RPA) Comments
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Commentary Summary
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User Commentary
Director
Our leadership wants to see what the ROI is and how long it is going to take to recoup the cost with...
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Director
From the conversations that we have had with Boston Software Systems about the program that we want...
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Director
I haven't had any new technology get delivered yet. Boston Software Systems' vision seems positive,...
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Director
I know that if we have issues with the product, the vendor will be there to support us. We can...
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Director
Our organization has put in an initiative about using bots, but we have very few instances of Boston...
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Director
A real barrier is the restrictions with integration between our EMR vendor and Boston Software...
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Director
We just started having a conversation with Boston Software Systems around going out to a payer...
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Manager
It is to be determined whether Boston Software Systems is part of our long-term plans. We have an...
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Manager
I had a few calls with Boston Software Systems, and they always were very knowledgeable about our...
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VP/Other Executive
The price point was key for us. The vendor also has an agreement with our enterprise vendor. They...
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VP/Other Executive
I like the fee schedule approach that the vendor has. We basically pay for the automation. We pay an...
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VP/Other Executive
We are automating the workers' comp side. Workers' comp claims typically require a medical record...
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VP/Other Executive
Some of the costs for processing and creating workflows are higher than expected. The initial cost...
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VP/Other Executive
Boston Software Systems is very supportive. I have no recommendations for improvements they could...
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VP/Other Executive
The system isn't meeting all our needs because we don't know what all our needs are. But from my...
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VP/Other Executive
Boston Software Systems does keep all their promises. They are pretty much on target. They can do...
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VP/Other Executive
We will have to see what the vendor's price is in the future, whether we run into issues, and where...
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Director
Boston Software Systems' product has been fantastic for us. We are obviously still bringing on new...
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Director
We are running into issues with the system's capabilities with Windows 10. The machines that were...
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Director
For Boston Workstation, we are looking to take an ad hoc approach with anything that comes to us...
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Director
Boston Software Systems gives us great tools. I don't know whether they are going to continue to...
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Director
People don't hear about Boston Software Solutions very much because they have been around for so...
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CIO
In my experience, Boston Software avoids charging for every little thing. My experience with them is...
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CIO
I have no dissatisfaction with the implementation services, so I would give the vendor the highest...
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CIO
When it comes to supporting our integration goals, our goals are in a limited niche, so I would give...
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CIO
I have only had the product for a short period of time, but I haven’t had any issues or a need to...
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CIO
I haven’t had any issues with the ongoing support. The vendor hasn’t really reached out, but I don’t...
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Director
We have been going through a lot of changes within our organization, and there has been a big shift...
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Director
We haven't had updates to Boston Workstation. We are running the same product we were running a few...
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Director
Boston Software reaches out to us to make sure that everything is working correctly and to see...
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Director
Boston Software has been able to complete everything that we have ever asked for in a script. There...
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Director
Boston Workstation is a little pricey up front, but we are very rarely charged for any additions...
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Director
Boston Software provides very good documentation when they turn scripts over to us. The vendor has a...
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Director
There are a few things with Boston Workstation that are different for us, maybe just because of our...
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Director
Boston Workstation is pretty straightforward. Sometimes there are quirky things that go on, such as...
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Director
There is an enhancement we would like with the robotic process automation (RPA). Right now,...
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Director
Boston Software was able to very quickly come up with a creative solution to the problem of us...
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Director
I would say we don’t really have web support. We have regular calls and meetings, so I guess we...
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Director
Our Boston Software representative was much more involved in the beginning, but we still meet...
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Director
I have recommended Boston Software multiple times, but the caveat is when I recommend the product to...
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Director
I have bought from Boston Software before, and I would buy from them again. I can say that for a...
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Director
Boston Software does all of the programming. We really don’t have any need for training. We don’t...
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Director
We saw a need for automation with our claims statuses. My philosophy has always been that if we can...
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Director
Unlike a lot of the other vendors that are magically entering the space, Boston Software actually...
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Director
We don’t really utilize the robotic process automation (RPA). We don’t build it, but we do have to...
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Manager
We are using Boston Software's system to do our own scripting. We have found that we can easily...
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Manager
The product is part of our plans for the foreseeable future. We are evaluating our overall strategy...
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Manager
We aren't very dependent on Boston Software. We haven't had the greatest experience with the account...
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Manager
The system works for what we use it for, but we aren't using it for anything very sophisticated....
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Manager
I would rate Boston Software pretty low for delivering new technology. They need to further develop...
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Analyst/Coordinator
Boston Software has not been doing anything for us specifically related to COVID-19, but during this...
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Manager
We have the vendor make modifications for us. I would think that with the amount of business that we...
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Analyst/Coordinator
We contracted with the vendor to develop some screen-scraping scripts for us to replicate user...
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Analyst/Coordinator
Before, someone would have to take a spreadsheet of 1,000 items and manually key it, but we now have...
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Analyst/Coordinator
I hesitate to say that I would buy the software again. The vendor markets the system like it is...
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Analyst/Coordinator
If I can’t get through something or I am running into a loop, I can call the vendor’s support desk,...
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Analyst/Coordinator
The implementation services were fine. The vendor’s people were really good, and the training was...
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Analyst/Coordinator
I don’t think the product supports our organization’s integration goal. We don’t use the product in...
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Analyst/Coordinator
I have no idea whether the vendor delivers new technology. Unless we are looking for something, we...
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Analyst/Coordinator
The vendor’s web support is fine. I have no problem with it. The vendor actually has some pretty...
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Analyst/Coordinator
I would recommend the system depending on what people are trying to accomplish. We have had...
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Manager
Boston WorkStation is a very specific application. There is nothing really intuitive about the...
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Manager
I have one real nugget of wisdom for anyone that is going to jump into Boston WorkStation, and that...
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Analyst/Coordinator
Boston Software is pretty helpful. When we raise the questions and start a project, they help us....
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Analyst/Coordinator
Pricing is one of the areas where Boston Software can improve. The system is worth the cost. There...
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Analyst/Coordinator
Boston Software was up front about everything. They have done very well with their ongoing support;...
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Analyst/Coordinator
I would say Boston Software is highly proactive. We have run into issues when going through...
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Analyst/Coordinator
Boston Software’s programmers and project management were excellent. I give Boston Software a high...
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Analyst/Coordinator
We have received our money’s worth. Things only get expensive if we buy a whole new suite. I would...
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Director
The product is part of our long-term plans, but I am not saying we will stay with it forever. Every...
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Director
Other providers should understand the technical skills needed to really support the system or get...
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Director
Boston Software absolutely comes through with what they say they will do. The vendor executives have...
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Director
I don’t really hear from the vendor about updated technology. It may be there. I don’t actually...
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Analyst/Coordinator
Our support technician is awesome. I love working with that person, and the person is always...
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Analyst/Coordinator
We used to launch Boston WorkStation through a third-party vendor, and it was perfect until we went...
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Analyst/Coordinator
Boston WorkStation is part of my long-term plans, but the decision isn't mine to make. We haven’t...
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Analyst/Coordinator
We paid for one portion of Boston WorkStation to be done, and that part was never done. But that was...
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Analyst/Coordinator
I am unsure whether the system is part of our long-term plans because I don’t really know exactly...
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Analyst/Coordinator
The programmers were very good about trying to meet everybody’s expectations, and the vendor kept...
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Analyst/Coordinator
Overall, I give the quality of the product a very high rating. The vendor has been good about...
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Analyst/Coordinator
The end users find the system to be very easy to use. The vendor really tries to make it so that we...
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Manager
I think we would buy the product again, especially because I can see us doing a lot more with the...
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Manager
When it comes to charging for every little thing, I had to think back to all my support items. Every...
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Manager
We haven't upgraded the system. I know we upgraded some other things that it kind of touches, and...
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Manager
The ease of use is great, and the system can work really well, but there are little tiny kinks that...
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Manager
In terms of interoperability, we tell the system to do something, and we want it to do the thing a...
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Manager
Boston Software's strength is their project management team. Their development folks are also great....
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Manager
Boston Software is doing what is expected. I don’t have enough knowledge of the software to really...
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Manager
Boston Software has done a good job with training. The executives are very involved. The only...
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Manager
The vendor’s project management team is the vendor's strongest suit. The project manager is very...
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Physician
We have people in our department who can use the vendor's software to build processes. If there is a...
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Physician
I have worked so closely with the vendor, and they have been amazing. I was always on the phone with...
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Physician
I don't get too involved with the costs. But my understanding is that the vendor is not expensive....
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Director
We have moved to a Windows 10 platform, and we are running into issues with Boston WorkStation's...
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Director
Boston Software is very much specialized in a niche area. We had a conversation with them in the...
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Director
Boston Software’s strength is having a solid, usable platform. Our analysts love Boston WorkStation....
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Director
We had a lot of conversations to try to get feedback from Boston Software when we had questions, but...
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Director
We have received one email from the vendor’s executives in the past year. I don't have a contact...
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Director
If Boston Software wanted to sell themselves to another healthcare customer, I would tell the vendor...
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