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Boston WorkStation Robotic Process Automation (RPA)
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Dustin Cragun
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KLAS Research Director - Dustin Cragun
 
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User Commentary

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Director

Product

Boston WorkStation Robotic Process Automation is the kind of technology where we iterate a lot in...

Mar 2023
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Director

Relationship

I like that Boston Software Systems has flexible technology that can integrate with whatever...

Mar 2023
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Director

Product

Overall, Boston Software Systems is a good vendor, and they have technology that is useful.

Mar 2023
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Analyst/Coordinator

Value

For the most part, Boston Software Systems avoids nickel-and-diming, but we pay an annual...

Feb 2023
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Analyst/Coordinator

Operations

Boston Software Systems is pretty on top of implementation, they are accessible, and they answer...

Feb 2023
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Analyst/Coordinator

Product

The product integrates very well, and the integration seems to be fairly seamless. We have some...

Feb 2023
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Analyst/Coordinator

Operations, Product

We have had success with what we are doing, and the product is doing exactly what was promised. I am...

Feb 2023
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Analyst/Coordinator

Value

The product is pretty expensive up front. If someone uses it over a number of years, then it ends up...

Feb 2023
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Analyst/Coordinator

Value

I would definitely recommend the product. I think it is a less expensive option than especially some...

Feb 2023
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Analyst/Coordinator

Relationship

Boston Software Systems keeps all promises. They are very responsive and very good about...

Feb 2023
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Analyst/Coordinator

Product

The product is doing what it is supposed to do, but it is slower than we would like, so things take...

Feb 2023
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Analyst/Coordinator

Relationship, Product

Boston Software Systems hasn’t shared a vision at all. We give them what we want, and then they...

Feb 2023
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Analyst/Coordinator

Relationship

When we reach out about an issue, Boston Software Systems is very quick to respond. But fixing the...

Feb 2023
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Analyst/Coordinator

Relationship

The people we work with are pretty good about making sure things are moving along the best they can.

Feb 2023
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Analyst/Coordinator

Relationship

Boston Software Systems’ customer service has always been very customized and hands on. When...

Jan 2023
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Analyst/Coordinator

Culture, Operations

I thought the vendor was going to do a little more education than they did, and maybe that was...

Jan 2023
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Analyst/Coordinator

Product

Boston WorkStation Robotic Process Automation is a good product. I am extremely satisfied with what...

Jan 2023
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Analyst/Coordinator

Operations, Product

Boston WorkStation Robotic Process Automation is not intuitive to me. That may be because of my...

Jan 2023
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VP/Other Executive

Product

The vendor builds the automation exactly the way we ask them to, and it meets our needs. However,...

Dec 2022
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VP/Other Executive

Relationship

Our current vendor contact has ended up being better than the initial one we had. I always get a bit...

Dec 2022
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VP/Other Executive

Relationship

The vendor’s service is reactive because I am always having to reach out to them to ask for help.

Dec 2022
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VP/Other Executive

Relationship, Product

Once the vendor’s automation is built, it is very simple to run. The only thing that does cause a...

Dec 2022
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Analyst/Coordinator

Loyalty

Boston WorkStation Robotic Process Automation is an accepted tool within the revenue cycle space. We...

Dec 2022
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Analyst/Coordinator

Operations

Boston Software Systems is a specialty vendor. They are almost a boutique vendor. They have been...

Dec 2022
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Analyst/Coordinator

Operations, Product

The solution is easy for us to use because we have fully developed the product and we are fully...

Dec 2022
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Manager

Operations

Boston Software Systems helps with the installation of the product and gives us access to their...

Dec 2022
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Manager

Operations

Boston Software Systems does have really good training material, and it is pretty straightforward to...

Dec 2022
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Director

Operations

This issue may have been on our end, but during the implementation with Boston Software Systems,...

Dec 2022
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Director

Operations

We were able to set up a time with the vendor to go through various steps. Our team seemed fairly...

Dec 2022
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Director

Loyalty, Relationship

It would be useful to know what Boston Software Systems' road map is, particularly if our...

Dec 2022
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Director

Relationship

If we were asked to give a reference for Boston Software Systems, we would show a potential customer...

Dec 2022
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Director

Culture, Relationship

I would tell a friend what the vendor has done for us from the clinical perspective. The vendor...

Dec 2022
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Director

Relationship

I don't know whether the vendor’s greatest strength is their product or their people. The product is...

Dec 2022
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Director

Product

I am impressed with the vendor. I am impressed with the product that they gave us and what they did...

Dec 2022
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Director

Relationship

Everything is going well with Boston Software Systems. Every time I reach out to them for a little...

Dec 2022
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Director

Relationship

There are times when we would like some advice on how to do certain things, and the vendor can’t...

Dec 2022
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Analyst/Coordinator

Value

The thing I like about Boston WorkStation is that this software belongs to us. We don’t pay the...

Dec 2022
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Analyst/Coordinator

Relationship

I interact with Boston Software Systems all the time. They are the best, bar none. The vendor’s...

Dec 2022
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Analyst/Coordinator

Product

Boston WorkStation can do all kinds of things. It can make a printer dance and sing, and it can make...

Dec 2022
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Analyst/Coordinator

Product

Using Boston WorkStation is a skill, a talent, and an art. We also have quite a patchwork of various...

Dec 2022
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Manager

Relationship, Operations

Some issues have popped up with Boston Software Systems. The vendor has a trainer that helps us...

Oct 2022
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Manager

Operations

The product can do a lot of things, but the training doesn't allow the analysts to get exposed to...

Oct 2022
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Manager

Product

We have really struggled with the product in terms of scheduling, setting, and forgetting things...

Oct 2022
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Manager

Loyalty

Our satisfaction with Boston Workstation Robotic Process Automation should increase, but that is not...

Oct 2022
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Manager

Culture, Relationship, Operations

We have another vendor that will tell us about upcoming upgrades, how solutions might improve our...

Oct 2022
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Manager

Value

We track the productivity of the product's work, and based on the scripts we are currently running,...

Oct 2022
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Analyst/Coordinator

Product

There is no problem with anything we utilize the system for. It is a good solution. I like the...

Aug 2022
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Analyst/Coordinator

Relationship

The customer service is fantastic. The vendor jumps on issues, and they are helpful. They have...

Aug 2022
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Analyst/Coordinator

Value

I am not manually posting over 100 charges a day, so the solution saves me a huge amount of time and...

Aug 2022
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Analyst/Coordinator

Loyalty, Value

Other than what we are already using the system for, we are not going to need any other...

Aug 2022
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Analyst/Coordinator

Relationship, Value

Our representative is really good, and a lot of times if we call because we are having problems with...

Aug 2022
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