Boston Workstation Robotic Process Automation (RPA) Comments

 

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Current Time Inside Cache Tag Helper: 12/5/2020 6:13:19 PM and Model.EvProductId = 2147

Commentary Summary

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Neither
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Negative
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User Commentary

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CIO

ROI / Cost (care and feeding)

In my experience, Boston Software avoids charging for every little thing. My experience with them is...

Oct 2020
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CIO

Implementation and Training

I have no dissatisfaction with the implementation services, so I would give the vendor the highest...

Oct 2020
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CIO

Interfacing and Integration

When it comes to supporting our integration goals, our goals are in a limited niche, so I would give...

Oct 2020
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CIO

Functionality and Upgrades

I have only had the product for a short period of time, but I haven’t had any issues or a need to...

Oct 2020
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CIO

Service and Support

I haven’t had any issues with the ongoing support. The vendor hasn’t really reached out, but I don’t...

Oct 2020
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Director

Other Observations & Comments

We have been going through a lot of changes within our organization, and there has been a big shift...

Sep 2020
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Director

Functionality and Upgrades

We haven't had updates to Boston Workstation. We are running the same product we were running a few...

Sep 2020
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Director

Service and Support

Boston Software reaches out to us to make sure that everything is working correctly and to see...

Sep 2020
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Director

Service and Support

Boston Software has been able to complete everything that we have ever asked for in a script. There...

Sep 2020
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Director

ROI / Cost (care and feeding)

Boston Workstation is a little pricey up front, but we are very rarely charged for any additions...

Sep 2020
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Director

Service and Support

Boston Software provides very good documentation when they turn scripts over to us. The vendor has a...

Sep 2020
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Director

Functionality and Upgrades

There are a few things with Boston Workstation that are different for us, maybe just because of our...

Sep 2020
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Director

Functionality and Upgrades

Boston Workstation is pretty straightforward. Sometimes there are quirky things that go on, such as...

Sep 2020
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Director

Functionality and Upgrades

There is an enhancement we would like with the robotic process automation (RPA). Right now,...

Sep 2020
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Director

Functionality and Upgrades

Boston Software was able to very quickly come up with a creative solution to the problem of us...

Sep 2020
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Director

Service and Support

I would say we don’t really have web support. We have regular calls and meetings, so I guess we...

Sep 2020
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Director

Relationship

Our Boston Software representative was much more involved in the beginning, but we still meet...

Sep 2020
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Director

Lessons Learned

I have recommended Boston Software multiple times, but the caveat is when I recommend the product to...

Sep 2020
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Director

Relationship

I have bought from Boston Software before, and I would buy from them again. I can say that for a...

Sep 2020
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Director

Service and Support

Boston Software does all of the programming. We really don’t have any need for training. We don’t...

Sep 2020
 Helpful

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Director

ROI / Cost (care and feeding)

We saw a need for automation with our claims statuses. My philosophy has always been that if we can...

Sep 2020
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Director

Technology

Unlike a lot of the other vendors that are magically entering the space, Boston Software actually...

Sep 2020
 Helpful

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Director

Functionality and Upgrades

We don’t really utilize the robotic process automation (RPA). We don’t build it, but we do have to...

Sep 2020
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Manager

Functionality and Upgrades

We are using Boston Software's system to do our own scripting. We have found that we can easily...

Aug 2020
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Manager

Other Observations & Comments

The product is part of our plans for the foreseeable future. We are evaluating our overall strategy...

Aug 2020
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Manager

Relationship

We aren't very dependent on Boston Software. We haven't had the greatest experience with the account...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

The system works for what we use it for, but we aren't using it for anything very sophisticated....

Aug 2020
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Manager

Sales and Contracting

I would rate Boston Software pretty low for delivering new technology. They need to further develop...

Aug 2020
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Analyst/Coordinator

Other Observations & Comments

Boston Software has not been doing anything for us specifically related to COVID-19, but during this...

Aug 2020
 Helpful

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Manager

Other Observations & Comments

We have the vendor make modifications for us. I would think that with the amount of business that we...

Jul 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We contracted with the vendor to develop some screen-scraping scripts for us to replicate user...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

Before, someone would have to take a spreadsheet of 1,000 items and manually key it, but we now have...

Jul 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I hesitate to say that I would buy the software again. The vendor markets the system like it is...

Jul 2020
 Helpful

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Analyst/Coordinator

Service and Support

If I can’t get through something or I am running into a loop, I can call the vendor’s support desk,...

Jul 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The implementation services were fine. The vendor’s people were really good, and the training was...

Jul 2020
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Analyst/Coordinator

Other Observations & Comments

I don’t think the product supports our organization’s integration goal. We don’t use the product in...

Jul 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

I have no idea whether the vendor delivers new technology. Unless we are looking for something, we...

Jul 2020
 Helpful

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Analyst/Coordinator

Service and Support

The vendor’s web support is fine. I have no problem with it. The vendor actually has some pretty...

Jul 2020
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Analyst/Coordinator

Other Observations & Comments

I would recommend the system depending on what people are trying to accomplish. We have had...

Jul 2020
 Helpful

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Manager

Functionality and Upgrades

Boston WorkStation is a very specific application. There is nothing really intuitive about the...

Jul 2020
 Helpful

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Manager

Other Observations & Comments

I have one real nugget of wisdom for anyone that is going to jump into Boston WorkStation, and that...

Jul 2020
 Helpful

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Analyst/Coordinator

Service and Support

Boston Software is pretty helpful. When we raise the questions and start a project, they help us....

Jul 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

Pricing is one of the areas where Boston Software can improve. The system is worth the cost. There...

Jul 2020
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Analyst/Coordinator

Service and Support

Boston Software was up front about everything. They have done very well with their ongoing support;...

Jul 2020
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Analyst/Coordinator

Service and Support

I would say Boston Software is highly proactive. We have run into issues when going through...

Jul 2020
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Analyst/Coordinator

Relationship

Boston Software’s programmers and project management were excellent. I give Boston Software a high...

Jul 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

We have received our money’s worth. Things only get expensive if we buy a whole new suite. I would...

Jul 2020
 Helpful

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Director

Future Outlook

The product is part of our long-term plans, but I am not saying we will stay with it forever. Every...

Jul 2020
 Helpful

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Director

Functionality and Upgrades

Other providers should understand the technical skills needed to really support the system or get...

Jul 2020
 Helpful

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Director

Relationship

Boston Software absolutely comes through with what they say they will do. The vendor executives have...

Jul 2020
 Helpful

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Director

Other Observations & Comments

I don’t really hear from the vendor about updated technology. It may be there. I don’t actually...

Jul 2020
 Helpful

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Analyst/Coordinator

Service and Support

Our support technician is awesome. I love working with that person, and the person is always...

Jul 2020
 Helpful

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Analyst/Coordinator

Technology

We used to launch Boston WorkStation through a third-party vendor, and it was perfect until we went...

Jul 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Boston WorkStation is part of my long-term plans, but the decision isn't mine to make. We haven’t...

Jul 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

We paid for one portion of Boston WorkStation to be done, and that part was never done. But that was...

Jul 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

I am unsure whether the system is part of our long-term plans because I don’t really know exactly...

Jul 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The programmers were very good about trying to meet everybody’s expectations, and the vendor kept...

Jul 2020
 Helpful

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Analyst/Coordinator

Relationship

Overall, I give the quality of the product a very high rating. The vendor has been good about...

Jul 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The end users find the system to be very easy to use. The vendor really tries to make it so that we...

Jul 2020
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Manager

Implementation and Training

I think we would buy the product again, especially because I can see us doing a lot more with the...

Jul 2020
 Helpful

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Manager

Service and Support

When it comes to charging for every little thing, I had to think back to all my support items. Every...

Jul 2020
 Helpful

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Manager

Functionality and Upgrades

We haven't upgraded the system. I know we upgraded some other things that it kind of touches, and...

Jul 2020
 Helpful

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Manager

Other Observations & Comments

The ease of use is great, and the system can work really well, but there are little tiny kinks that...

Jul 2020
 Helpful

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Manager

Future Outlook

In terms of interoperability, we tell the system to do something, and we want it to do the thing a...

Jul 2020
 Helpful

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Manager

Service and Support

Boston Software's strength is their project management team. Their development folks are also great....

Jul 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Boston Software is doing what is expected. I don’t have enough knowledge of the software to really...

Jul 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Boston Software has done a good job with training. The executives are very involved. The only...

Jul 2020
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Manager

Sales and Contracting

The vendor’s project management team is the vendor's strongest suit. The project manager is very...

Jul 2020
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Physician

Functionality and Upgrades

We have people in our department who can use the vendor's software to build processes. If there is a...

Jul 2020
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Physician

Service and Support

I have worked so closely with the vendor, and they have been amazing. I was always on the phone with...

Jul 2020
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Physician

ROI / Cost (care and feeding)

I don't get too involved with the costs. But my understanding is that the vendor is not expensive....

Jul 2020
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Director

Functionality and Upgrades

We have moved to a Windows 10 platform, and we are running into issues with Boston WorkStation's...

Jun 2020
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Director

Technology

Boston Software is very much specialized in a niche area. We had a conversation with them in the...

Jun 2020
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Director

Functionality and Upgrades

Boston Software’s strength is having a solid, usable platform. Our analysts love Boston WorkStation....

Jun 2020
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Director

Relationship

We had a lot of conversations to try to get feedback from Boston Software when we had questions, but...

Jun 2020
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Director

Relationship

We have received one email from the vendor’s executives in the past year. I don't have a contact...

Jun 2020
 Helpful

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Director

Other Observations & Comments

If Boston Software wanted to sell themselves to another healthcare customer, I would tell the vendor...

Jun 2020
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