A+ = 93.0+
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
C+ = 77.0-79.9
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
Market average: 89.9
Services average: 89.7
Overall performance score (100-point scale) |
Trend (2023-2024) |
# of unique orgs |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|||
Fortified Health Security
|
91.6 |
0%
|
18
|
A
|
A-
|
A
|
A-
|
B+
|
||
| |
|
|
|
|||||||
|
Clearwater
|
79.5 |
-2%
|
9
|
C
|
C+
|
B-
|
B-
|
B-
|
||
50.0 |
100.0 |
|||||||||
91.6
18
loyalty
A
operations
A-
relationship
A
services
A-
value
B+
Solutions Not Ranked
Ordered alphabetically
L
|
Overall Performance Score (100-point scale) |
# of unique orgs |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|
|
CloudWave
L |
95.1 |
3
|
A
|
B+
|
A-
|
A-
|
A+
|
| |
|
|
|
||||
|
First Health Advisory
|
95.2 |
6
|
A+
|
A-
|
A+
|
A
|
A
|
L
&nbps;
CloudWave
L
L
95.1
3
3
loyalty
A
operations
B+
relationship
A-
services
A-
value
A+
First Health Advisory
95.2
6
6
loyalty
A+
operations
A-
relationship
A+
services
A
value
A
