A+ = 93.0+
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
A = 93.0-96.9
A- = 90.0-92.9
B+ = 87.0-89.9
B = 83.0-86.9
B- = 80.0-82.9
C+ = 77.0-79.9
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
C = 73.0-76.9
C- = 70.0-72.9
D+ = 67.0-69.9
D = 63.0-66.9
D- = 60.0-62.9
F = <60.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
Market average: 89.5
Services average: 90.1
Overall performance score (100-point scale) |
Trend (2024-2025) |
# of unique orgs |
Loyalty
|
Operations
|
Relationship
|
Services
|
Value
|
|||
Fortified Health Security
|
92.0 |
0%
|
20
|
A
|
B+
|
A
|
A-
|
A-
|
||
| |
|
|
|
|||||||
|
Clearwater
|
90.5 |
+14%
|
8
|
A
|
B+
|
A-
|
B+
|
B+
|
||
| |
|
|
|
|||||||
|
CloudWave
|
78.0 |
-18%
|
7
|
B-
|
D+
|
B
|
C
|
C
|
||
0.0 |
100.0 |
|||||||||
loyalty
A
operations
B+
relationship
A
services
A-
value
A-
Additional Performance Insights
Additional Performance Insights
Ranked solutions for which at least 100% of respondents answered yes.
Avoids charging for every little thing?
Clearwater
n=7 100%
Would you buy again?
Clearwater
n=7 100%
Avoids charging for every little thing?
Clearwater
n=7 100%
Would you buy again?
Clearwater
n=7 100%
