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Fortified Health Security Security & Privacy Managed Services Commentary
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Subject Expert
Shawn Howell
Engagement Partner
KLAS Engagement Partner - Shawn Howell
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Director

I'd recommend Fortified Health Security to anyone else. The lesson we learned is that we really have...

Comment Tone Negative
Pillars Services
Evaluation Unrated

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Director

Fortified Health Security has been worth the money. There are things they have done really well, and...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Director

Fortified Health Security has been really responsive and good to work with. That was the number-one...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Other C-Suite

With regard to Fortified Health Security's managed support services, there was an individual who was...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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Other C-Suite

Fortified Health Security is so responsive. If I ever have a question, I feel totally free to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Other C-Suite

Fortified Health Security is very engaged. They're readily available. They're experts in their field....

Comment Tone Positive
Pillars Relationship
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Director

What makes Fortified Health Security different from other managed service providers is that they're...

Comment Tone Positive
Pillars Relationship, Services
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Director

We just got ready to renew with the firm, and we're probably adding on a few new services with...

Comment Tone Positive
Pillars Loyalty, Relationship
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VP/Other Executive

The level of professionalism from Fortified Health Security's consultants and account management...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

The difference for the services that we are currently utilizing Fortified Health Security for is the...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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CIO

Fortified Health Security is very thorough, but they aren't impractical. They don't try to sell me a...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CIO

Everything is centralized in Central Command. If there is an issue, there are people who get...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

Fortified Health Security is basically our cybersecurity team. They manage and own every bit of it....

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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CIO

Fortified Health Security is one of my favorite firms right now. I buy services from a third-party...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

We've had a successful relationship with Fortified Health Security, and they're very accessible....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Fortified Health Security could more proactively provide information and data on how the services...

Comment Tone Neutral
Pillars Relationship, Services
Evaluation Unrated

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VP/Other Executive

We're pretty satisfied with Fortified Health Security’s Central Command platform in the sense that...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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VP/Other Executive

We've had some issues with the timing and proactiveness of some of the renewals with Fortified...

Comment Tone Negative
Pillars Relationship, Services
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VP/Other Executive

I feel confident that Fortified Health Security has their processes well honed, and I feel confident...

Comment Tone Positive
Pillars Relationship
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Manager

All the people that we work with at Fortified Health Security are very engaging. When we find things...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Fortified Health Security is different from other offerings because they’re partners with our...

Comment Tone Positive
Pillars Relationship, Services
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CTO

I commend our Fortified Health Security for their outstanding partnership and continued commitment...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CTO

We explored and did a proof of concept for an engagement. We selected Fortified Health Security...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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CTO

Through proactive monitoring, strategic guidance, and strong governance alignment, the firm has...

Comment Tone Positive
Pillars Relationship, Services
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VP/Other Executive

I expect we will continue working with Fortified Health Security, but the scope and direction of...

Comment Tone Neutral
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

I am very transparent about my experience with the firm. There was one service they were trying to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

What makes Fortified Health Security different is the partnership. They don't operate like a typical...

Comment Tone Positive
Pillars Relationship
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Director

I would describe the firm as a true partner. They’re always verifying with me that they’re meeting...

Comment Tone Positive
Pillars Relationship
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Director

With Fortified Health Security, we’ve had a couple of problems along the way, but they’ve addressed...

Comment Tone Negative
Pillars Operations, Services
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Director

We liked Fortified Health Security because they focused specifically on healthcare. That was all...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

There have been things we’ve asked for multiple times from Fortified Health Security, and the...

Comment Tone Negative
Pillars Operations, Services
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Manager

What made Fortified Health Security different from other firms was the fact that they had a very...

Comment Tone Positive
Pillars Loyalty, Operations
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Manager

It has been great to work with Fortified Health Security. Occasionally, something may be missed,...

Comment Tone Positive
Pillars Relationship, Operations
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Director

We are just barely into the service, so we have some room for improvement yet. We are not mature....

Comment Tone Negative
Pillars Relationship, Services
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Director

In terms of the firm's Managed Security Awareness Training program, Fortified Health Security is not...

Comment Tone Negative
Pillars Relationship, Operations
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Director

Fortified Health Security's service is the all-encompassing solution for us. The firm reaches out...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

From the account management side, the firm is very strong.

Comment Tone Positive
Pillars Relationship
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Director

Fortified Health Security has a very personalized approach. They take the time to listen. They don't...

Comment Tone Positive
Pillars Relationship
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Director

On the security awareness training side, we would like to see more robust monthly campaigns. That is...

Comment Tone Negative
Pillars Operations
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Analyst/Coordinator

The firm's relationships and experience differentiate Fortified Health Security from other firms....

Comment Tone Positive
Pillars Relationship, Operations
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Analyst/Coordinator

Fortified Health Security has been an awesome partner, and I always recommend them any chance I get....

Comment Tone Positive
Pillars Relationship, Operations, Services
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Manager

Fortified Health Security has done a good job. There are some smart people on their team. What makes...

Comment Tone Positive
Pillars Relationship, Services
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CIO

Fortified Health Security’s entire business model is healthcare. While other high-quality...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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CIO

Fortified Health Security told us they could integrate our security risk platform with our risk...

Comment Tone Neutral
Pillars Services
Evaluation Unrated

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CIO

Fortified Health Security is directly engaged. They don't just send emails about how they can sell...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

Our security manager has said in conversation that Fortified Health Security's service is good. We...

Comment Tone Positive
Pillars Relationship
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CIO

I get regular emails from Fortified Health Security about how the systems are working and the pain...

Comment Tone Positive
Pillars Relationship
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CIO

With Fortified Health Security, at a response level, we are able to recognize when a new threat has...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

The central command platform was very good. It also worked with a smart-sheet view to allow us to do...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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VP/Other Executive

For what we had, we definitely stayed engaged with Fortified Health Security. We worked primarily...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Fortified Health Security exceeded our expectations in terms of value. Just in general, we were very...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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VP/Other Executive

I really liked Fortified Health Security. Fortified Health Security was very good at what they did,...

Comment Tone Positive
Pillars Relationship
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Manager

Fortified Health Security is a healthcare-focused MSSP, so their entire thing is working with other...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Fortified Health Security’s consultants have no faults. They are great. They have been able to fix...

Comment Tone Positive
Pillars Relationship
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VP/Other Executive

Fortified Health Security understands the market, and they are priced appropriately within it. The...

Comment Tone Neutral
Pillars Relationship, Services, Value
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VP/Other Executive

I'm a big fan of Fortified Health Security. I like who they are as an organization. Culturally, I...

Comment Tone Positive
Pillars Loyalty, Relationship, Operations
Evaluation Unrated

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CIO

Fortified Health Security meets my expectations. I wouldn't say they exceed them regularly, but I...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

As far as incident response services go, we haven’t had any major incidents for Fortified Health...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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CIO

Fortified Health Security isn't the most proactive company. That could just be a philosophy or...

Comment Tone Neutral
Pillars Relationship, Value
Evaluation Unrated

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CIO

We have considered other firms in the past for this work, but we have been with Fortified Health...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

Fortified Health Security’s managed detection and response service is good overall. I would like to...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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Director

I would buy Fortified Health Security’s services again. That is from not just an IT point of view...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We have absolutely zero interest in moving away from Fortified Health Security at this point. We...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

If we add a service with Fortified Health Security, we are going to pay for it. But we haven't been...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

The biggest thing Fortified Health Security does that goes above and beyond is that when we have a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The only reason I gave a couple of ratings at slightly below the top of the scale is that those...

Comment Tone Positive
Pillars Loyalty, Services
Evaluation Unrated

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Director

Previously, we were using a different firm’s service. Fortified Health Security didn't offer...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

With Central Command Platform, everything is there, very clear, and easy to use. A number of people...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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Manager

In terms of improvement opportunities, we are in the AI age at the moment, so being able to have...

Comment Tone Neutral
Pillars Relationship, Services
Evaluation Unrated

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Manager

We have used Fortified Health Security for years, so we haven't really been reviewing any other...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Manager

Anytime I need to resolve something, Fortified Health Security is always willing to help and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

It isn't that Fortified Health Security isn’t meeting or exceeding our expectations, but if we think...

Comment Tone Negative
Pillars Relationship, Operations, Value
Evaluation Unrated

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CIO

What makes Fortified Health Security different is the trust we have in the relationship. We have a...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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CIO

What makes Fortified Health Security stand out is that they are sticking with their core business....

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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CIO

Fortified Health Security comes with new suggestions on checking third-party vendors. They have been...

Comment Tone Positive
Pillars Loyalty, Operations, Services
Evaluation Unrated

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CISO

Fortified Health Security has proven to deliver on everything they promise, and they do it for a...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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