A+ = 95.0+
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
Market average: 82.2
Software average: 80.6
Overall performance score (100-point scale) |
Trend (2024-2025) |
# of unique orgs |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
||
|
Findhelp
(Aunt Bertha) 
|
89.5 |
+1%
|
27
|
A-
|
A
|
B+
|
B
|
A
|
A-
|
|
| |
|
|
|
|
||||||
|
Unite Us
Platform
|
76.2 |
+3%
|
39
|
C
|
C+
|
C+
|
C
|
B-
|
B
|
|
0.0 |
100.0 |
|||||||||
89.5
27
culture
A-
loyalty
A
operations
B+
product
B
relationship
A
value
A-
76.2
39
culture
C
loyalty
C+
operations
C+
product
C
relationship
B-
value
B
Additional Performance Insights
Additional Performance Insights
Ranked solutions for which at least 95% of respondents answered yes.
Part of long-term plans?
Findhelp
(Aunt Bertha)
(Aunt Bertha)
n=24 100%
Would you buy again?
Findhelp
(Aunt Bertha)
(Aunt Bertha)
n=27 97%
Part of Long Term Plans?
Findhelp
(Aunt Bertha)
(Aunt Bertha)
n=24 100%
Would you buy again?
Findhelp
(Aunt Bertha)
(Aunt Bertha)
n=27 97%
