Unite Us Platform Comments

 

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Current Time Inside Cache Tag Helper: 10/25/2020 1:55:34 PM and Model.EvProductId = 218734

Commentary Summary

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User Commentary

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Manager

Other Observations & Comments

I would like to see Unite Us have support that is more tailored to the organization they are working...

May 2020
 Helpful

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Manager

Functionality and Upgrades

What would make the product easier to use is if the resource directory had searching and filtering...

May 2020
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Manager

Relationship

Unite Us' executives have been very involved. We talk on the phone regularly.

May 2020
 Helpful

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Manager

Functionality and Upgrades

I would tell someone that asked me about the Unite Us product that for a new startup in this space,...

May 2020
 Helpful

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VP/Other Executive

Service and Support

Unite Us has been amazing about supporting us through the COVID-19 crisis. As soon as COVID-19 hit,...

Apr 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

We are not integrated with the platform yet. From what I know, it is difficult to integrate with...

Apr 2020
 Helpful

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VP/Other Executive

Relationship

The vendor’s team is incredibly responsive. The vendor's people have made themselves available both...

Apr 2020
 Helpful

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VP/Other Executive

Implementation and Training

The system is not totally intuitive, but Unite Us' training is really good. Once people are trained,...

Apr 2020
 Helpful

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VP/Other Executive

Relationship

I think we are receiving our money’s worth, and that is not easy for me to say. Usually, I don’t...

Apr 2020
 Helpful

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VP/Other Executive

Relationship

It is important to continue being mindful that the vendor is hiring people who are social-needs...

Apr 2020
 Helpful

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Director

Relationship

We have asked Unite Us to do some things that are hard to do, but they are working on or willing to...

Apr 2020
 Helpful

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Director

Implementation and Training

Unite Us has trained a bunch of people, and if it has been a while since somebody has used the...

Apr 2020
 Helpful

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Director

Implementation and Training

The vendor is willing to work with a couple of our systems on integration. One thing about Unite Us...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

The ease of use of Unite Us Platform is good. I have seen the demo a hundred times, and I have...

Apr 2020
 Helpful

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Director

Other Observations & Comments

Unite Us has developed a few things that we haven't even tried out. We really haven't implemented...

Apr 2020
 Helpful

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Director

Service and Support

The support from Unite Us is excellent, and they are quite proactive. They keep moving along even...

Apr 2020
 Helpful

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Director

ROI / Cost (care and feeding)

I would definitely recommend Unite Us to others. When other hospitals call us and ask about the...

Apr 2020
 Helpful

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Director

Relationship

We have had a few calls with the vendor regarding COVID-19, and we have discussed some things that...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

While Unite Us Platform is super helpful to manage our caseload, the most essential thing in human...

Apr 2020
 Helpful

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Manager

Other Observations & Comments

I don't know whether the vendor is going to get my updates to me. I know the vendor is shifting into...

Apr 2020
 Helpful

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Nurse

Relationship

Unite Us is easily accessible. They are kind, patient, funny, and bright. The vendor has no issue...

Apr 2020
 Helpful

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Nurse

Service and Support

Unite Us' executives are great. I couldn't ask for anybody better. When I reach out, the executives...

Apr 2020
 Helpful

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Director

Other Observations & Comments

With the way we are deploying into new areas, it may be helpful if the vendor had local folks who...

Apr 2020
 Helpful

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Director

Relationship

The members of the team I have been assigned to have been super engaged. They are very proactive....

Apr 2020
 Helpful

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Director

Implementation and Training

I would rate the vendor off the charts for their quality of implementation services. The vendor does...

Apr 2020
 Helpful

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Director

Future Outlook

Unite Us Platform is part of our long-term plans. The reality is that the solution is going to work...

Apr 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Unite Us does not charge for every little thing. People complain about the cost of Unite Us...

Apr 2020
 Helpful

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Director

Relationship

Unite Us is proactive, but I also have a very good relationship with their team.

Apr 2020
 Helpful

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Manager

Service and Support

I have had a lot of partners say that the vendor's support is very responsive. The people in the...

Apr 2020
 Helpful

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Manager

Interfacing and Integration

The biggest thing that we hear from partners is that there are so many different care management...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

Unite Us has tried and true workflows for onboarding organizations and getting them trained and set...

Mar 2020
 Helpful

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Director

Future Outlook

I would absolutely buy the solution again. We have big plans for it in our system. We would love to...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

The solution is time consuming. Getting consent takes time, and looking through the list of services...

Mar 2020
 Helpful

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Director

Relationship

I have been really impressed with the vendor’s executive involvement.

Mar 2020
 Helpful

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Director

ROI / Cost (care and feeding)

The solution is expensive. We get what we pay for, but it is still expensive.

Mar 2020
 Helpful

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Director

Functionality and Upgrades

An outcome we have seen is efficient connectivity with organizations. We know we are reducing...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

The platform is a global platform. There isn’t much opportunity to customize at the client level,...

Mar 2020
 Helpful

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Director

Relationship

Before COVID-19, the vendor was willing to come to our different locations at the drop of a hat to...

Mar 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

In our region, Unite Us' main competitor has advanced a bit further in terms of integration, so we...

Mar 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

There should be a way for Unite Us' product to actually integrate with resource directories. The...

Mar 2020
 Helpful

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Director

Implementation and Training

I rate the vendor highly in terms of the implementation and upgrades, and their training is great....

Mar 2020
 Helpful

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Director

Interfacing and Integration

I would love for the vendor to integrate their product with our EHR.

Mar 2020
 Helpful

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Director

ROI / Cost (care and feeding)

The product is really good and pretty cheap. The vendor is not nickel-and-diming us.

Mar 2020
 Helpful

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Director

Service and Support

The vendor's support team is very proactive, professional, and responsive.

Mar 2020
 Helpful

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Director

Relationship

Unite Us has absolutely kept their promises and then some. The vendor has been really fabulous to...

Mar 2020
 Helpful

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