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Director

Functionality and Upgrades

When it comes to ease of use, because we are not integrated, our care managers have to flip screens,...

Dec 2020
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Director

ROI / Cost (care and feeding)

The vendor is working hard on delivering new technology. It is too early to say whether we have...

Dec 2020
 Helpful

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VP/Other Executive

Service and Support

Unite Us trained us. They also sent some folks on-site. The solution is a simple application. The...

Dec 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

We have been using Unite Us' platform across the region. What we haven't yet done is interface the...

Dec 2020
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VP/Other Executive

Interfacing and Integration

There are regional hubs that help to manage the database. The solution links people to resources. It...

Dec 2020
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VP/Other Executive

Functionality and Upgrades

One helpful piece for us has been using an SDOH survey as a screening tool. The screening tools are...

Dec 2020
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VP/Other Executive

Functionality and Upgrades

One limitation is we can't track whether certain loops were closed. If I refer someone for housing...

Dec 2020
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Manager

Relationship

One of the biggest reasons why we selected the product wasn't because of the actual technology. It...

Nov 2020
 Helpful

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Manager

Future Outlook

Unite Us is part of our long-term plans. After the first several years, we will be able to...

Nov 2020
 Helpful

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Manager

Interfacing and Integration

We have had small challenges with the integration. There needs to be a better understanding of how...

Nov 2020
 Helpful

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Manager

Other Observations & Comments

There are a lot of ways that the vendor provides training. Now that we are doing everything online,...

Nov 2020
 Helpful

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Manager

Relationship

We have been very satisfied with Unite Us. There are always areas where we can improve. We discuss...

Nov 2020
 Helpful

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Manager

Other Observations & Comments

I would like to see Unite Us have support that is more tailored to the organization they are working...

May 2020
 Helpful

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Manager

Functionality and Upgrades

What would make the product easier to use is if the resource directory had searching and filtering...

May 2020
 Helpful

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Manager

Relationship

Unite Us' executives have been very involved. We talk on the phone regularly.

May 2020
 Helpful

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Manager

Functionality and Upgrades

I would tell someone that asked me about the Unite Us product that for a new startup in this space,...

May 2020
 Helpful

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VP/Other Executive

Service and Support

Unite Us has been amazing about supporting us through the COVID-19 crisis. As soon as COVID-19 hit,...

Apr 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

We are not integrated with the platform yet. From what I know, it is difficult to integrate with...

Apr 2020
 Helpful

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VP/Other Executive

Relationship

The vendor’s team is incredibly responsive. The vendor's people have made themselves available both...

Apr 2020
 Helpful

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VP/Other Executive

Implementation and Training

The system is not totally intuitive, but Unite Us' training is really good. Once people are trained,...

Apr 2020
 Helpful

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VP/Other Executive

Relationship

I think we are receiving our money’s worth, and that is not easy for me to say. Usually, I don’t...

Apr 2020
 Helpful

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VP/Other Executive

Relationship

It is important to continue being mindful that the vendor is hiring people who are social-needs...

Apr 2020
 Helpful

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Director

Relationship

We have asked Unite Us to do some things that are hard to do, but they are working on or willing to...

Apr 2020
 Helpful

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Director

Implementation and Training

Unite Us has trained a bunch of people, and if it has been a while since somebody has used the...

Apr 2020
 Helpful

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Director

Implementation and Training

The vendor is willing to work with a couple of our systems on integration. One thing about Unite Us...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

The ease of use of Unite Us Platform is good. I have seen the demo a hundred times, and I have...

Apr 2020
 Helpful

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Director

Other Observations & Comments

Unite Us has developed a few things that we haven't even tried out. We really haven't implemented...

Apr 2020
 Helpful

 or  to see details.

Director

Service and Support

The support from Unite Us is excellent, and they are quite proactive. They keep moving along even...

Apr 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I would definitely recommend Unite Us to others. When other hospitals call us and ask about the...

Apr 2020
 Helpful

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Director

Relationship

We have had a few calls with the vendor regarding COVID-19, and we have discussed some things that...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

While Unite Us Platform is super helpful to manage our caseload, the most essential thing in human...

Apr 2020
 Helpful

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Manager

Other Observations & Comments

I don't know whether the vendor is going to get my updates to me. I know the vendor is shifting into...

Apr 2020
 Helpful

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Nurse

Relationship

Unite Us is easily accessible. They are kind, patient, funny, and bright. The vendor has no issue...

Apr 2020
 Helpful

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Nurse

Service and Support

Unite Us' executives are great. I couldn't ask for anybody better. When I reach out, the executives...

Apr 2020
 Helpful

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Director

Other Observations & Comments

With the way we are deploying into new areas, it may be helpful if the vendor had local folks who...

Apr 2020
 Helpful

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Director

Relationship

The members of the team I have been assigned to have been super engaged. They are very proactive....

Apr 2020
 Helpful

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Director

Implementation and Training

I would rate the vendor off the charts for their quality of implementation services. The vendor does...

Apr 2020
 Helpful

 or  to see details.

Director

Future Outlook

Unite Us Platform is part of our long-term plans. The reality is that the solution is going to work...

Apr 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Unite Us does not charge for every little thing. People complain about the cost of Unite Us...

Apr 2020
 Helpful

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Director

Relationship

Unite Us is proactive, but I also have a very good relationship with their team.

Apr 2020
 Helpful

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Manager

Service and Support

I have had a lot of partners say that the vendor's support is very responsive. The people in the...

Apr 2020
 Helpful

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Manager

Interfacing and Integration

The biggest thing that we hear from partners is that there are so many different care management...

Apr 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Unite Us has tried and true workflows for onboarding organizations and getting them trained and set...

Mar 2020
 Helpful

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Director

Future Outlook

I would absolutely buy the solution again. We have big plans for it in our system. We would love to...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

The solution is time consuming. Getting consent takes time, and looking through the list of services...

Mar 2020
 Helpful

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Director

Relationship

I have been really impressed with the vendor’s executive involvement.

Mar 2020
 Helpful

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Director

ROI / Cost (care and feeding)

The solution is expensive. We get what we pay for, but it is still expensive.

Mar 2020
 Helpful

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Director

Functionality and Upgrades

An outcome we have seen is efficient connectivity with organizations. We know we are reducing...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

The platform is a global platform. There isn’t much opportunity to customize at the client level,...

Mar 2020
 Helpful

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Director

Relationship

Before COVID-19, the vendor was willing to come to our different locations at the drop of a hat to...

Mar 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

In our region, Unite Us' main competitor has advanced a bit further in terms of integration, so we...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

There should be a way for Unite Us' product to actually integrate with resource directories. The...

Mar 2020
 Helpful

 or  to see details.

Director

Implementation and Training

I rate the vendor highly in terms of the implementation and upgrades, and their training is great....

Mar 2020
 Helpful

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Director

Interfacing and Integration

I would love for the vendor to integrate their product with our EHR.

Mar 2020
 Helpful

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Director

ROI / Cost (care and feeding)

The product is really good and pretty cheap. The vendor is not nickel-and-diming us.

Mar 2020
 Helpful

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Director

Service and Support

The vendor's support team is very proactive, professional, and responsive.

Mar 2020
 Helpful

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Director

Relationship

Unite Us has absolutely kept their promises and then some. The vendor has been really fabulous to...

Mar 2020
 Helpful

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Unite Us: Emerging Technology Spotlight 2020
June 2020



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