Unite Us Platform Commentary

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Unite Us is more of a collaborative type of thing. They won't build things specific to our site as...

Unite Us wasn't equipped to do 837 forms. The invoicing has been really rough. There aren't...

Unite Us Platform is a way for us to connect with our community-based organizations and do...

Success with Unite Us looks like a platform that allows a closed-loop referral. The bread and butter...

Unite Us could have demonstrated real value for our clients and stakeholders, but they seemed to let...

Unite Us has a very functional product. The actual user interface, data, and reporting are actually...

Unite Us needs a much stronger implementation plan, especially when it comes to competing in a...

One of the biggest struggles with Unite Us Platform has been onboarding for our providers. We have...

Off-platform referrals don't always populate options when they should, and then our coordinators...

The overall pattern we have with Unite Us involves us having to find workarounds in order to do our...

We get reports and we have dashboards, but we have various people who have complained over time that...

Unite Us Platform is one of those kinds of tools where the maturation of the tool matters. This...

We have heard from people over time that they want more training, and that is tricky. Creating...

Unite Us Platform allows us to fill in voids that have been around for so long. We have never been...

Some agencies on the platform are unresponsive to referrals, and that could potentially delay...

Unite Us claimed that we had an old bill that our organization was responsible for, but it was for a...

Unite Us definitely has challenges with being very transparent as to what the product is and what...

Unite Us has been inconsistent with their team structures and how those translate to customer...

Unite Us oversells the product a bit. They say that the closed-loop referral system is automatic, so...

The basic concept of Unite Us' system being integrated with our EHR is great. The fact that Unite...

Unite US should add a sign-on system to Unite Us Platform. I don’t know if they have added one yet,...

I love Unite Us. One thing that stands out about Unite Us Platform is that it allows providers in...

Everything we did was a workaround for a change the vendor made that didn't fit our needs. As they...

Every time we have heard about upgrades or significant changes to the platform, both on the front...

I don't know how much money we have put into the system, but we have put a lot of time and sweat...

I would not recommend the system. It is not like there are other tech platforms that are really...

We used to work better with the vendor throughout the organization, but nowadays, we are really not...

I have never had any of the training that I felt was effective or useful in our community.

When Unite Us decided to create a one-size-fits-all tech platform and made changes for the lowest...

Unite Us came to expand the network in our region, and even those on the ground were excited that...

I have nothing positive to say about Unite Us. I don't think they understand the needs of those on...

One thing that the vendor could really focus on is that their problems are a little more systemic...

For some end users, the system is not very effective, but it worked for our providers’ needs. The...

There was a good while where the vendor was essentially conflating themselves into care coordination...

The vendor has put a lot of time, effort, and money into trying to become an SDOH household name and...

We have historically worked with Unite Us to develop our care coordination program. Our current...

The biggest win for us in getting Unite Us as our vendor was that Unite Us' system is able to...

If I could change anything about the system, it would be to add real-time status updates or...

Things must be going well with Unite Us because my organization has officially adopted Unite Us...

Unite Us' delivery of new technology is maybe a step behind other vendors, but Unite Us is always...

The system and its usability are satisfactory. If there are difficulties, they are typically user...

Our point of contact from Unite Us has always been super timely. Unite Us has done everything we...

With training, I feel like our organization ended up doing a lot of translation. Unite Us would...

Unite Us does a good job with training. I think their resource library is robust.

When we initially looked at solutions, there were other vendors out there that were maybe not as far...

We would like it if assessments could be edited so that we wouldn't have to create multiple...

I would be very clear about the pros and cons if I were recommending Unite Us Platform to a peer,...

Unite Us Platform has a lot of great things. To me, the more that there is to do in the system, the...

Unite Us tries their best to find solutions for workarounds when it comes to charges. To me, getting...

The support people I work with have been amazing. There is one person who works directly with me,...

The clicks needed to be able to browse resources, complete consent, do screenings, adjust...

There are a lot of little issues that have popped up. Unite Us eventually gets things done, but...

Unite Us' resources were stretched a bit thin during our implementation.

The system's ease of use and integration depend on the user. If the system isn't integrated, its...

We would like to have more integration with community service organizations. That is hard because...

Unite Us could be more proactive with their service. Sometimes, there are problems that users don't...

The platform has a great concept and is well designed. The vendor doesn't manage the enrollment of...

We were trying to find a solution for all our patients who screened positive for social...

We have been patient with Unite Us in bringing up issues that we face. They are working on...

The amount of time that it has taken Unite Us to solve issues is troubling. We get that they have a...

Our new Unite Us representative has office hours with staff members who are using the platform, and...

I would tell someone considering Unite Us Platform that it is not a quick fix. It is a really good...

We would like a way to track the progress of issues that we have logged with Unite Us. That would be...

Just thinking about the political environment and the lack of funding or the amount of funding that...

For the most part, Unite Us does pretty well at keeping all their promises, even though some might...

The training from Unite Us needs to be more intuitive and built into the onboarding process. We have...

The Unite Us staff members are really friendly, and we work with a lot of people at different...

There is a need to clean up the directory side of Unite Us Platform because all the platforms have...

I would love it if interoperability were easy and affordable, but that is beyond any one system. So...

Unite Us Platform is pretty user-friendly. When someone gets started, the system walks them through...

Unite Us has delivered on everything they have promised. The platform is good, but their community...

Unite Us has some opportunities in the interconnectedness. There are some pieces in their platform...

Unite Us is a little proud of the platform and pricing, but we are considering whether we are going...