Unite Us Platform Commentary

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Unite Us is lacking in training. We used to have live trainings, but now they are sometimes recorded...

I don't know what's going on with Unite Us. We had a business review and didn't get the slide deck...

Some of the projects that Unite Us tries to sell us are overpriced. The new things that they roll...

Unfortunately, Unite Us’s customer service has been lacking. We have one person for the entire...

We are behind Unite Us despite the past couple of years and the customer service we've received. We...

Unite Us’ charges are odd sometimes, and I think it's no fault of Unite Us right now. Our state is...

I would say the primary barriers to advancing our social care strategy are funding and staff...

I like to share with people that Unite Us Platform is a nationwide tool that's available, and it's...

Unite Us is kind of like a lot of other companies where they have customer service features, and...

I would suggest that Unite Us really push the interoperability of their product with state HIEs and...

Unite Us has a good product, and there are some good tools in their toolbox, but the system could be...

With Unite Us Platform, we are trying to make sure that people can get their needs met, ultimately,...

I think our partnership with Unite Us is pretty good. They're a good partner to have. They have some...

Unite Us’ help desk and their chat bubble are helpful, typical features, but if you have something...

Unite Us Platform integrates with our EHR, and that makes it very easy to find information for...

I was satisfied with the training, and the support has been very good. When we had some challenges...

One reason we don't use the closed-loop referral feature is that it's an all-on or all-off approach....

Unite Us offered the solution to us at no cost because we're serving an uninsured, low-income...

The needs of our organization in terms of volume and domain aren't accurately reflected in the...

We were connected with Unite Us, and the vendor was transparent when we were going through the...

Unite Us does a great job of onboarding and having active resources available. The system is easy to...

The partnership has been great. We have a really great relationship with the vendor's customer...

Since the system has been developed, implemented, and trained on, I haven't seen a lot of...

We get great value from Unite Us. As an organization, we would highly recommend Unite Us because one...

I'm happy to say we're probably middle of the road as it is today if we're talking about the...

The primary barrier our organization faces in advancing our social care strategy and program...

The primary outcome our organization is trying to achieve by using Unite Us Platform is that we can...

Because so many organizations across the country use Unite Us Platform, I think Unite Us struggles...

Unite Us is more of a collaborative type of thing. They won't build things specific to our site as...

Unite Us wasn't equipped to do 837 forms. The invoicing has been really rough. There aren't...

Unite Us Platform is a way for us to connect with our community-based organizations and do...

Success with Unite Us looks like a platform that allows a closed-loop referral. The bread and butter...

Unite Us could have demonstrated real value for our clients and stakeholders, but they seemed to let...

Unite Us has a very functional product. The actual user interface, data, and reporting are actually...

Unite Us needs a much stronger implementation plan, especially when it comes to competing in a...

One of the biggest struggles with Unite Us Platform has been onboarding for our providers. We have...

Off-platform referrals don't always populate options when they should, and then our coordinators...

The overall pattern we have with Unite Us involves us having to find workarounds in order to do our...

We get reports and we have dashboards, but we have various people who have complained over time that...

Unite Us Platform is one of those kinds of tools where the maturation of the tool matters. This...

We have heard from people over time that they want more training, and that is tricky. Creating...

Unite Us Platform allows us to fill in voids that have been around for so long. We have never been...

Some agencies on the platform are unresponsive to referrals, and that could potentially delay...

Unite Us claimed that we had an old bill that our organization was responsible for, but it was for a...

Unite Us definitely has challenges with being very transparent as to what the product is and what...

Unite Us has been inconsistent with their team structures and how those translate to customer...

Unite Us oversells the product a bit. They say that the closed-loop referral system is automatic, so...

The basic concept of Unite Us' system being integrated with our EHR is great. The fact that Unite...

Unite US should add a sign-on system to Unite Us Platform. I don’t know if they have added one yet,...

I love Unite Us. One thing that stands out about Unite Us Platform is that it allows providers in...

Everything we did was a workaround for a change the vendor made that didn't fit our needs. As they...

Every time we have heard about upgrades or significant changes to the platform, both on the front...

I don't know how much money we have put into the system, but we have put a lot of time and sweat...

I would not recommend the system. It is not like there are other tech platforms that are really...

We used to work better with the vendor throughout the organization, but nowadays, we are really not...

I have never had any of the training that I felt was effective or useful in our community.

When Unite Us decided to create a one-size-fits-all tech platform and made changes for the lowest...

Unite Us came to expand the network in our region, and even those on the ground were excited that...

I have nothing positive to say about Unite Us. I don't think they understand the needs of those on...

One thing that the vendor could really focus on is that their problems are a little more systemic...

For some end users, the system is not very effective, but it worked for our providers’ needs. The...

There was a good while where the vendor was essentially conflating themselves into care coordination...

The vendor has put a lot of time, effort, and money into trying to become an SDOH household name and...

We have historically worked with Unite Us to develop our care coordination program. Our current...

The biggest win for us in getting Unite Us as our vendor was that Unite Us' system is able to...

If I could change anything about the system, it would be to add real-time status updates or...

Things must be going well with Unite Us because my organization has officially adopted Unite Us...

Unite Us' delivery of new technology is maybe a step behind other vendors, but Unite Us is always...

The system and its usability are satisfactory. If there are difficulties, they are typically user...

Our point of contact from Unite Us has always been super timely. Unite Us has done everything we...

With training, I feel like our organization ended up doing a lot of translation. Unite Us would...

Unite Us does a good job with training. I think their resource library is robust.

When we initially looked at solutions, there were other vendors out there that were maybe not as far...

We would like it if assessments could be edited so that we wouldn't have to create multiple...

I would be very clear about the pros and cons if I were recommending Unite Us Platform to a peer,...

Unite Us Platform has a lot of great things. To me, the more that there is to do in the system, the...

Unite Us tries their best to find solutions for workarounds when it comes to charges. To me, getting...

The support people I work with have been amazing. There is one person who works directly with me,...

The clicks needed to be able to browse resources, complete consent, do screenings, adjust...

There are a lot of little issues that have popped up. Unite Us eventually gets things done, but...

Unite Us' resources were stretched a bit thin during our implementation.

The system's ease of use and integration depend on the user. If the system isn't integrated, its...

We would like to have more integration with community service organizations. That is hard because...

Unite Us could be more proactive with their service. Sometimes, there are problems that users don't...

The platform has a great concept and is well designed. The vendor doesn't manage the enrollment of...