Unite Us Platform Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Product
When our community health navigators go to search for resources, a lot of them aren’t actively using...
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Relationship
We have a very lovely customer service representative who meets with us every other week and hears...
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Loyalty, Product
I would recommend that a customer look into other solutions before diving into Unite Us Platform....
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Product
Unite Us Platform functions as a community resource directory for our team members, and the vendor...
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Relationship, Product
Unite Us started with an upper hand on the internal use side with things like the resource directory...
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Operations
Our ideal state would be to have someone on the ground in our community. We pay a lot for our...
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Operations
There is not a lot of communication about upgrades. Since we have taken on our own training and...
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Relationship, Product
Unite Us has done okay with our EHR integration. We were actually among the first to try that. There...
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Relationship
We have had to do a lot of fighting to get some very basic things done with Unite Us. For example,...
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Operations
I don't feel like Unite Us was really interested in meeting our operational needs during our...
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Product
We struggle with the way the system is organized. Its resources are all over the place. The system...
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Relationship, Product
Unite Us has never been able to give us data. The only data they want to give us involves...
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Loyalty, Relationship
We are moving away from Unite Us because we received a lot of negative customer feedback from both...
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Operations
I would have liked for Unite Us to have given us customized training for our specific workflows as...
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Relationship
I would tell someone looking at Unite Us that the vendor's customer service is not geared toward...
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Loyalty
We were originally with another company, and Unite Us bought that company. We had to integrate with...
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Loyalty, Product
One issue that popped up in the system that was long-running and painful was with Closed-Loop...
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Loyalty, Product
The Unite Us system needs a multitenant, community-based offering. It needs a true hub offering...
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Product
A key to what an HIE does is data sharing, and Unite Us' system isn't the best about making its data...
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Value
For the most part, Unite Us avoids charging for every little thing, but they charge more for the...
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Loyalty, Product
We would like to see some additional integration with other national systems, particularly the care...
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Operations, Product
One thing that would be helpful would be giving the end users a better understanding of how the...
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Loyalty, Relationship
We are happy with Unite Us Platform, and we plan to continue to work with Unite Us. I like the...
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Operations, Product
The big journey that we have been on recently has been the implementation of a new contractual...
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Relationship
With Unite Us keeping promises, there is just a situation where there are an overwhelming number of...
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Relationship
We have great engagement with the executive team at Unite Us. One of their higher-ups helped us...
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Loyalty, Product
The biggest thing is that Unite Us is responding to market requirements that are moving at an...
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Loyalty, Product
Unite Us Platform’s low interoperability score is not a secret. Interoperability is on the vendor's...
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Loyalty
We are still using Unite Us Platform as intended for internal and external use cases. We bought...
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Product
Unite Us provides us with data files that are really complicated and not very useful, and our teams...
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Loyalty, Relationship
Unite Us doesn't add very much new technology. The new solution that they added related to the...
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Relationship
Unite Us is not very proactive about identifying concerns. For example, we have heard from our...
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Relationship
Unite Us Platform seemed like a great idea, but I don't think that it is working as well as everyone...
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Relationship, Product
Unite Us is often very behind on the timelines that they provide us. We used a new module within...
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Operations
Unite Us offers recorded training sessions that are really short, so we can just watch little pieces...
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Operations, Product
Unite Us Platform is pretty straightforward to use. The hardest part is always doing the first...
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Product
Unite Us Platform is still very tied to a service type, like a category, and there are several...
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Value
There are definitely a few things that Unite Us considers to be premium. But they do in some cases...
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Loyalty, Product
I’m pretty satisfied with Unite Us Platform doing the basics of what it is supposed to do. It does...
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Relationship
Unite Us has an amazing live chat feature for support with a real person, and that is huge. The chat...
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Loyalty, Relationship
Unite Us has rolled out features that we heard about and were excited about, and some of those have...
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Relationship
Unite Us has gotten a little better at being proactive. Part of that is because they are being more...
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Loyalty
One thing that Unite Us touted early on was that we could monitor the referral network, look at the...
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Relationship
When there is a new organization coming on or when an organization wants to add a new program, Unite...
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Value
The integration of the Unite Us Platform with Salesforce has been pretty limiting, and even for what...
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Relationship
When we launched Unite Us Platform originally, one of the vendor’s big selling points was that we...
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Loyalty, Value
Part of Unite Us Platform is the established network of organizations using the tool. It is not...
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Relationship
When I work in Unite Us Platform and have a problem, I go right to my assigned person at Unite Us. I...
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Value
One of the things we weren't able to really do was work with the payments module for Unite Us...
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Relationship
We really like the ability to make the system what we need it to be. So with this build of a...
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Relationship, Product
An idea I have always had involves having the opportunity to directly engage with a client on the...
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Relationship, Product
An area of opportunity for Unite Us would be trying to have more engagement with other community...
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Product
We are using the system to get people connected to all the organizations around our community or...
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Product
More standard-based integration would make the product easier. Unite Us Platform is not really...
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Relationship
The vendor actually has very good support. They staff their support team pretty well at this point,...
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Relationship, Product
Unite Us sees their system as an overall solution to a problem. We see it as a tool in a toolkit to...
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Operations
We have received enhancements and opportunities through the things we have for the system. We have...
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Product, Value
We can access Unite Us Platform, launch it, and do referrals, all out of our chart. The main thing...
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Product
There are other vendors who give some sort of free access to their platforms for specific things,...
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Loyalty, Product, Value
Unite Us gives us the ability to track social needs intervention within the community. We can...
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Culture
The vendor made promises about some things, but when we came knocking, we found that the things we...
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Loyalty, Product
Unite Us gives us access to data, and they have beautiful visualization boards that we provide to...
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Culture, Value
We do a good job on our contracts, and we don't have a lot of costs. The vendor charges us, but they...
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Relationship, Product
Unite Us has a web-based platform that has more capabilities than EMR applications. We would like...
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Product
Our users use the product in different ways. Case coordination and social needs care coordination...
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Relationship, Operations
We had ongoing calls with our Unite Us customer support manager. The customer support managers were...
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Product
I don’t think Unite Us Platform is what drives the outcomes; I think the people do. The people have...
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Loyalty, Operations
Unite Us Platform was too complex for the users who were putting data in. It took a long time to get...
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Product, Value
Working with other vendors is challenging, and Unite Us isn't necessarily the problem when we want...
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Relationship, Value
Unite Us keeps all of the promises that are within their control, at least in terms of the local...
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Relationship, Value
Unite Us has had some wonderful staff members who we have worked with. The vendor's staff changes...
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Product
I would buy Unite Us Platform again. I keep an eye on the technology landscape, and Unite Us...
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Product
There are a few things that we have highlighted in recent months or years in terms of how certain...
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Product, Value
I would buy Unite Us Platform again. I think it is serving our purposes. Instead of sending a...
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Product
For now, we go through our EHR to access the product. That is clunky, and most people aren't going...
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Product
I want to go back to being able to batch my referrals with Unite Us Platform. I used to be able to...
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Relationship, Product
Things have gone well with Unite Us Platform. We have had some issues with duplicates. When...
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Culture, Relationship, Value
Unite Us did not keep all their promises in the beginning. That has gotten better. We were literally...
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Relationship, Operations
Unite Us Platform allows us to make and send referrals that are more streamlined within the county....
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Loyalty, Product
We still have a duplication issue with Unite Us Platform. Unite Us is working on it. They are also...
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Product
Unite Us Platform is a national platform, so anything that we request could have national...
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Culture
Unite Us is pretty straightforward about what their platform can and can't do. I know that we have...
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Loyalty, Product
Integrations with the system are still very much a work in progress. We have been working with the...
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Product
Unite Us has an amazing concept for a product that works for small agencies that don’t necessarily...
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Relationship
The vendor hasn't offered too many new technologies for the system since we started with it. If the...
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Relationship
At times, the vendor's response time for support isn't as quick as we would like. It sometimes takes...
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Product
Whether I would recommend Unite Us Platform would depend on who I would be recommending it to. I...
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Loyalty
We have asked for some updates to Unite Us, and our future satisfaction will depend on whether the...
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Product
We have found that we get a lot of referrals that we are not able to accept or assist with. The...
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Relationship
I don't think we have worked with anyone at Unite Us' executive level. We have our customer service...
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Operations
The training we received from Unite Us was very thorough. The vendor offered us a lot of different...
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Relationship, Product, Value
Unite Us Platform is definitely helpful when it comes to seeing external resources that can assist...
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Culture, Value
Those who actually know the money's worth of Unite Us Platform at my organization don't seem...
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Operations
Unite Us gave a training that was like a demo. The demo was worthless. We went through the training,...
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Loyalty
We have asked about several features on Unite Us’ Insights app or page. The vendor has provided that...
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Relationship, Operations, Product
There was a glitch in Unite Us Platform that became a big headache. It involved printing our list of...
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Relationship, Operations, Product
Unite Us Platform is intuitive, but we had a couple of glitches when we were rolling out, and one...
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Relationship
Why Unite Us can’t replicate our customer experience is beyond us. It might be a technological or a...
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Relationship, Operations
In Unite Us Platform’s current state, I don’t believe I would buy it again. There is something wrong...
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Product
The product works really well. Its users, no matter where they are from, need to understand the...
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Operations
The vendor's test platform isn't as accessible as it should be. The best way to learn how to use the...
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Product
We have a unique setup, and we do a lot of clinical case management. We have had to use an...
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Relationship
The vendor has routine meetings with us. They do a really good job of providing a recurring time...
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Product, Value
The product is very flexible. It is able to capture and report on some things that are typically...
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Product
We get the things that we need out of the product in terms of reports. Every time we show our...
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Relationship
Unite Us' staff members are really great. They believe in the product, and they have always been...
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Loyalty, Product
Unite Us Platform has all the ability in the world to provide a valuable network of connection...
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Operations
The people who collaborate with us in our community often also need training on the system. We don't...
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Loyalty
We can confidently say that Unite Us Platform is part of our long-term plans. We are satisfied...
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Operations
The training and outreach with Unite Us have been spectacular. As a vendor, they have gone above and...
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Product
We have had to do a few workarounds in Unite Us Platform, and it adds a few steps. We have to get...
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Loyalty, Operations
Our training happened before our platform was even built. The vendor had to tell us to imagine a lot...
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Loyalty, Relationship
Unite Us is meeting our contractual agreements. We are buckling up to take this thing out on the...
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Relationship, Product
Unite Us has wanted to do bidirectional work with us and Epic for a long time, but they have not put...
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Operations
In some ways, Unite Us Platform is sold as a solution to a problem that doesn't exist in the way...
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Product
If someone is part of the Health-Related Social Needs community, I would recommend Unite Us...
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Relationship, Product
Unite Us wanted roster files on a regular basis to make things operational, but it did need to be...
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Relationship
If we go back to Unite Us and ask questions, we get responses. Our account managers and installation...
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Relationship
Unite Us seems very attentive, but we couldn't add social coverage the day the solution was down. It...
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Relationship, Operations, Value
Unite Us has a collaborative team, and they bring in the development people and organizational...
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Culture, Value
So far, we haven't run into any problems with Unite Us not keeping promises. Whatever contract we...
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Operations, Product
The system's dashboard needs to be a little simpler. I found it to be very busy when I went into it...
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Culture, Relationship
Unite Us doesn't necessarily keep all of the promises. The way the vendor presented things to us was...
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Operations
I was never able to get training for the system because the vendor's training time schedules didn't...
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Product
The system's texting option is the option that I use the most from it. That allows me to send...
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Loyalty, Product
The most important feature we are hoping to see in the system would be the ability to access...
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Operations
The whole implementation of Unite Us Platform was a little bumpy. We were given certain dates for...
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Operations
Unite Us is not really willing to share training. We can’t videotape things to share, even some of...
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Loyalty, Product
We have looked at some of Unite Us' competitors, and there are some features that make one vendor in...
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Loyalty, Relationship
The culture with our last vendor was very different and just made it easier to get things done. The...
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Relationship, Operations
To be successful with Unite Us, customers just really need to stay on top of the vendor and set a...
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Relationship, Product
There have been a few times when I have made a referral to an organization because they popped up...
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Operations, Product
I am confused about the automatic recall feature in Unite Us Platform and find the overall UI to be...
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Product
I have appreciated the ability to see documentation in Unite Us Platform from the organizations I...
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Relationship, Product
The referrals go through Unite Us Platform, and everything is fine, but there are a lot of times...
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Relationship
Unite Us is very proactive and always trying to figure out what is next. I have direct access to...
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Operations, Product
Our users are a little more challenging than others, so it is hard to tell whether problems with...
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Operations, Product
The technology is the easy part. The hard part when we do things at this scale is getting people to...
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Operations
Other users need to understand that technology only goes so far, so they need to not just think...
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Relationship, Product
We have done a lot of work in data integration and functionality with Unite Us. We ingest the data,...
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Loyalty, Relationship, Product
Unite Us continues to grow and expand with what we need. They are really good at all this advanced...
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Loyalty, Relationship, Product
Unite Us was willing to partner with other agencies to get us a complete solution that had all the...
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Product
The biggest challenge with Unite Us Platform is changing people's habits so that rather than jumping...
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Product
We are able to get a lot of usage information in Unite Us Platform, and there is a little separate...
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Operations
Unite Us has a lot of community partners that are involved with the platform, and that is great....
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Loyalty, Operations
Things are going a lot better with Unite Us. I think we are moving in the right direction. During...
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Loyalty
We were looking for products and tools, and we came across Unite Us Platform. We saw the value in...
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Product
When we onboarded the system, we were using a Google form to connect with our customers and track...
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Relationship
We have had quite a few changes in customer service representatives at Unite Us. We love them all,...
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Relationship
Unite Us has been great to work with. Their support teams turn things around fairly quickly. They...
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Operations
The training from Unite Us is hit or miss. They are beginning to offer more training for the...
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Loyalty, Relationship
The whole taste of things with Unite Us, especially at this point, is that they are scaling back...
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Product
There is a Unite Us Platform web app, so that is what different community organizations use. We can...
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Product
The public resource directory has lots of bugs, and at this point, we basically can't use it. It...
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Product
We have onboarded Unite Us Platform, and we have run into multiple situations where the vendor...
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Loyalty, Product
Unite Us has a lot of good data analysis software that we have been able to use. That has been a...
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