Unite Us Platform Commentary
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Benjamin Cassity
Research Director
KLAS Research Director - Benjamin Cassity
 
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User Commentary

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Analyst/Coordinator

Culture

Unite Us is pretty straightforward about what their platform can and can't do. I know that we have...

Oct 2024
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Analyst/Coordinator

Loyalty, Product

Integrations with the system are still very much a work in progress. We have been working with the...

Oct 2024
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Analyst/Coordinator

Product

Unite Us has an amazing concept for a product that works for small agencies that don’t necessarily...

Oct 2024
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Analyst/Coordinator

Relationship

The vendor hasn't offered too many new technologies for the system since we started with it. If the...

Oct 2024
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Analyst/Coordinator

Relationship

At times, the vendor's response time for support isn't as quick as we would like. It sometimes takes...

Oct 2024
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Analyst/Coordinator

Product

Whether I would recommend Unite Us Platform would depend on who I would be recommending it to. I...

Oct 2024
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Analyst/Coordinator

Loyalty

We have asked for some updates to Unite Us, and our future satisfaction will depend on whether the...

Oct 2024
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Analyst/Coordinator

Product

We have found that we get a lot of referrals that we are not able to accept or assist with. The...

Oct 2024
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Analyst/Coordinator

Relationship

I don't think we have worked with anyone at Unite Us' executive level. We have our customer service...

Oct 2024
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Analyst/Coordinator

Operations

The training we received from Unite Us was very thorough. The vendor offered us a lot of different...

Oct 2024
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Analyst/Coordinator

Relationship, Product, Value

Unite Us Platform is definitely helpful when it comes to seeing external resources that can assist...

Oct 2024
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Analyst/Coordinator

Culture, Value

Those who actually know the money's worth of Unite Us Platform at my organization don't seem...

Oct 2024
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Analyst/Coordinator

Operations

Unite Us gave a training that was like a demo. The demo was worthless. We went through the training,...

Oct 2024
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Analyst/Coordinator

Loyalty

We have asked about several features on Unite Us’ Insights app or page. The vendor has provided that...

Oct 2024
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Analyst/Coordinator

Relationship, Operations, Product

There was a glitch in Unite Us Platform that became a big headache. It involved printing our list of...

Oct 2024
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Analyst/Coordinator

Relationship, Operations, Product

Unite Us Platform is intuitive, but we had a couple of glitches when we were rolling out, and one...

Oct 2024
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Analyst/Coordinator

Relationship

Why Unite Us can’t replicate our customer experience is beyond us. It might be a technological or a...

Oct 2024
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Analyst/Coordinator

Relationship, Operations

In Unite Us Platform’s current state, I don’t believe I would buy it again. There is something wrong...

Oct 2024
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Director

Product

The product works really well. Its users, no matter where they are from, need to understand the...

Oct 2024
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Director

Operations

The vendor's test platform isn't as accessible as it should be. The best way to learn how to use the...

Oct 2024
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Director

Product

We have a unique setup, and we do a lot of clinical case management. We have had to use an...

Oct 2024
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Director

Relationship

The vendor has routine meetings with us. They do a really good job of providing a recurring time...

Oct 2024
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Director

Product, Value

The product is very flexible. It is able to capture and report on some things that are typically...

Oct 2024
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Director

Product

We get the things that we need out of the product in terms of reports. Every time we show our...

Oct 2024
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Director

Relationship

Unite Us' staff members are really great. They believe in the product, and they have always been...

Oct 2024
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Director

Loyalty, Product

Unite Us Platform has all the ability in the world to provide a valuable network of connection...

Oct 2024
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Director

Operations

The people who collaborate with us in our community often also need training on the system. We don't...

Oct 2024
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Manager

Loyalty

We can confidently say that Unite Us Platform is part of our long-term plans. We are satisfied...

Sep 2024
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Manager

Operations

The training and outreach with Unite Us have been spectacular. As a vendor, they have gone above and...

Sep 2024
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Manager

Product

We have had to do a few workarounds in Unite Us Platform, and it adds a few steps. We have to get...

Sep 2024
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Manager

Loyalty, Operations

Our training happened before our platform was even built. The vendor had to tell us to imagine a lot...

Sep 2024
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Manager

Loyalty, Relationship

Unite Us is meeting our contractual agreements. We are buckling up to take this thing out on the...

Sep 2024
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Manager

Relationship, Product

Unite Us has wanted to do bidirectional work with us and Epic for a long time, but they have not put...

Sep 2024
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Manager

Operations

In some ways, Unite Us Platform is sold as a solution to a problem that doesn't exist in the way...

Sep 2024
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Manager

Product

If someone is part of the Health-Related Social Needs community, I would recommend Unite Us...

Sep 2024
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Manager

Relationship, Product

Unite Us wanted roster files on a regular basis to make things operational, but it did need to be...

Sep 2024
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Manager

Relationship

If we go back to Unite Us and ask questions, we get responses. Our account managers and installation...

Sep 2024
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Manager

Relationship

Unite Us seems very attentive, but we couldn't add social coverage the day the solution was down. It...

Sep 2024
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Manager

Relationship, Operations, Value

Unite Us has a collaborative team, and they bring in the development people and organizational...

Sep 2024
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Manager

Culture, Value

So far, we haven't run into any problems with Unite Us not keeping promises. Whatever contract we...

Sep 2024
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Manager

Operations, Product

The system's dashboard needs to be a little simpler. I found it to be very busy when I went into it...

Sep 2024
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Manager

Culture, Relationship

Unite Us doesn't necessarily keep all of the promises. The way the vendor presented things to us was...

Sep 2024
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Manager

Operations

I was never able to get training for the system because the vendor's training time schedules didn't...

Sep 2024
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Manager

Product

The system's texting option is the option that I use the most from it. That allows me to send...

Sep 2024
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Manager

Loyalty, Product

The most important feature we are hoping to see in the system would be the ability to access...

Sep 2024
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Director

Operations

The whole implementation of Unite Us Platform was a little bumpy. We were given certain dates for...

Aug 2024
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Director

Operations

Unite Us is not really willing to share training. We can’t videotape things to share, even some of...

Aug 2024
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Director

Loyalty, Product

We have looked at some of Unite Us' competitors, and there are some features that make one vendor in...

Aug 2024
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Director

Loyalty, Relationship

The culture with our last vendor was very different and just made it easier to get things done. The...

Aug 2024
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Director

Relationship, Operations

To be successful with Unite Us, customers just really need to stay on top of the vendor and set a...

Aug 2024
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Manager

Relationship, Product

There have been a few times when I have made a referral to an organization because they popped up...

Aug 2024
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Manager

Operations, Product

I am confused about the automatic recall feature in Unite Us Platform and find the overall UI to be...

Aug 2024
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Manager

Product

I have appreciated the ability to see documentation in Unite Us Platform from the organizations I...

Aug 2024
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Manager

Relationship, Product

The referrals go through Unite Us Platform, and everything is fine, but there are a lot of times...

Aug 2024
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CMO

Relationship

Unite Us is very proactive and always trying to figure out what is next. I have direct access to...

Aug 2024
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CMO

Operations, Product

Our users are a little more challenging than others, so it is hard to tell whether problems with...

Aug 2024
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CMO

Operations, Product

The technology is the easy part. The hard part when we do things at this scale is getting people to...

Aug 2024
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CMO

Operations

Other users need to understand that technology only goes so far, so they need to not just think...

Aug 2024
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CMO

Relationship, Product

We have done a lot of work in data integration and functionality with Unite Us. We ingest the data,...

Aug 2024
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CMO

Loyalty, Relationship, Product

Unite Us continues to grow and expand with what we need. They are really good at all this advanced...

Aug 2024
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CMO

Loyalty, Relationship, Product

Unite Us was willing to partner with other agencies to get us a complete solution that had all the...

Aug 2024
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Analyst/Coordinator

Product

The biggest challenge with Unite Us Platform is changing people's habits so that rather than jumping...

Aug 2024
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Analyst/Coordinator

Product

We are able to get a lot of usage information in Unite Us Platform, and there is a little separate...

Aug 2024
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Analyst/Coordinator

Operations

Unite Us has a lot of community partners that are involved with the platform, and that is great....

Aug 2024
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Analyst/Coordinator

Loyalty, Operations

Things are going a lot better with Unite Us. I think we are moving in the right direction. During...

Aug 2024
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Manager

Loyalty

We were looking for products and tools, and we came across Unite Us Platform. We saw the value in...

Aug 2024
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Manager

Product

When we onboarded the system, we were using a Google form to connect with our customers and track...

Aug 2024
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Manager

Relationship

We have had quite a few changes in customer service representatives at Unite Us. We love them all,...

Aug 2024
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Manager

Relationship

Unite Us has been great to work with. Their support teams turn things around fairly quickly. They...

Aug 2024
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Manager

Operations

The training from Unite Us is hit or miss. They are beginning to offer more training for the...

Aug 2024
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Manager

Loyalty, Relationship

The whole taste of things with Unite Us, especially at this point, is that they are scaling back...

Aug 2024
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Manager

Product

There is a Unite Us Platform web app, so that is what different community organizations use. We can...

Aug 2024
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Manager

Product

The public resource directory has lots of bugs, and at this point, we basically can't use it. It...

Aug 2024
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Manager

Product

We have onboarded Unite Us Platform, and we have run into multiple situations where the vendor...

Aug 2024
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Manager

Loyalty, Product

Unite Us has a lot of good data analysis software that we have been able to use. That has been a...

Aug 2024
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Director

Relationship

We have a customer support person from Unite Us, but we still have to enter tickets for any issues....

Jul 2024
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Director

Product

Unite Us Platform's user experience is good enough, but it isn't organized well. In NowPow's system,...

Jul 2024
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Director

Operations

Unite Us bought out NowPow, so we had to do our implementation with Unite Us, and that process was...

Jul 2024
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Director

Product, Value

Unite Us has been able to integrate with our system and do what we have needed them to do, like...

Jul 2024
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Director

Relationship

Our problem with Unite Us is really that their customer service has been awful. They haven't...

Jul 2024
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VP/Other Executive

Culture, Relationship, Product

When our providers were trying to identify agencies that we could work with through the system, we...

Jul 2024
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VP/Other Executive

Loyalty, Product

The language that Unite Us uses isn't always accessible, and the vendor's terminology isn't always...

Jul 2024
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VP/Other Executive

Relationship

If Unite Us takes our feedback, does something great, and really revamps the way they engage, then...

Jul 2024
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VP/Other Executive

Operations

Unite Us has good tools and resources that we can access in terms of workflows. The vendor's...

Jul 2024
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VP/Other Executive

Culture, Relationship

Unite Us isn't always forthcoming about the information and services that they offer to us. We have...

Jul 2024
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VP/Other Executive

Relationship, Operations

Unite Us does a really good job of marketing themselves as an organization that helps with social...

Jul 2024
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Manager

Loyalty

It is safe to say that a social care referral platform is in the long-term plan, but Unite Us...

Jul 2024
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Manager

Culture, Value

Unite Us is pretty good at being able to make little changes on the fly without nickel-and-diming...

Jul 2024
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Manager

Relationship, Operations

I like that Unite Us doesn't necessarily use a canned, generic template because they have worked...

Jul 2024
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Manager

Operations, Product

The ease of use for Unite Us Platform depends on how tech savvy the user is. But in general, if...

Jul 2024
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Manager

Product

There isn't a tool out there that does everything that we would want it to do, but Unite Us offers...

Jul 2024
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Manager

Relationship

Unite Us does updates where they share new fancy bells and whistles that we can add to our contract...

Jul 2024
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Manager

Relationship

Sometimes we have to remind Unite Us or hold them to certain things, but we do not have a...

Jul 2024
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Manager

Loyalty

Based on our experience and the outputs we had with Unite Us Platform, we have expanded the solution...

Jul 2024
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Manager

Loyalty

We can click right into Unite Us Platform in our current EHR. We are looking at going to Epic, and...

Jul 2024
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VP/Other Executive

Loyalty

After our contract is up, some of our institutions will stay on the system, but our standard HIE...

Jun 2024
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VP/Other Executive

Operations, Product

Unite Us is not about interoperability. They are all about maximizing the number of referrals that...

Jun 2024
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VP/Other Executive

Relationship

The product doesn't work. It requires a handshake, and the vendor is only responsible for their side...

Jun 2024
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VP/Other Executive

Culture, Relationship

I would tell others not to buy Unite Us Platform. I give it two thumbs-down. Unite Us is totally...

Jun 2024
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VP/Other Executive

Product

There is a lack of consistency in the process. Unite Us claims the system is based on different...

Jun 2024
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Director

Loyalty, Relationship, Value

If somebody else were considering going with Unite Us, the advice I would give that organization...

Jun 2024
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(0)
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Director

Loyalty, Relationship

As long as Unite Us continues on the track they are on, I will be more satisfied in the future...

Jun 2024
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(0)
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Director

Culture, Loyalty

With Unite Us, I feel like we were oversold and underpromised early on. A lot of the things that we...

Jun 2024
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Director

Relationship

It would be great if the vendor's service people would answer emails. Our new client support service...

Jun 2024
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Director

Loyalty

In terms of whether Unite Us is part of our long-term plans, I feel like we will keep them for up to...

Jun 2024
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Director

Relationship, Operations

If someone else were implementing Unite Us Platform, I would encourage that organization to make...

Jun 2024
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Director

Culture, Value

The vendor used to charge for every little thing, but we renegotiated our contract. The vendor was...

Jun 2024
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VP/Other Executive

Relationship

What I have been so impressed about with Unite Us is when we brought them a list of problems, they...

Jun 2024
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VP/Other Executive

Relationship

Unite Us is one of the best vendors I have ever worked with. That has held true throughout our...

Jun 2024
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VP/Other Executive

Loyalty, Product, Value

With Unite Us, there is a real risk of not leaning in heavily enough around interoperability. I...

Jun 2024
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VP/Other Executive

Relationship

The vendor’s vision and the ability to execute are both fairly high, but they definitely take a...

Jun 2024
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VP/Other Executive

Product, Value

For ROI with Unite Us Platform, I wouldn't believe anybody who said they had a positive ROI with...

Jun 2024
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VP/Other Executive

Loyalty, Relationship, Product

I have a lot of exposure to platforms that do and don't work, and Unite Us Platform is very...

Jun 2024
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VP/Other Executive

Relationship

Unite Us has a really great leadership team and a vision, and they are very uniting in their work....

Jun 2024
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VP/Other Executive

Loyalty, Relationship, Product

In terms of Unite Us’ resource directory, we were used to NowPow's robust resource directory. We...

Jun 2024
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VP/Other Executive

Loyalty, Relationship

I would tell someone looking into Unite Us to be informed and to look at all the available vendors...

Jun 2024
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(0)
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VP/Other Executive

Product

From our experience with NowPow in comparison to Unite Us, Unite Us definitely has some better...

Jun 2024
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VP/Other Executive

Relationship

In terms of Unite Us keeping all promises, there are instances where certain things take longer...

Jun 2024
||
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VP/Other Executive

Operations

My team that has attended Unite Us trainings thought that the trainings were just okay and could be...

Jun 2024
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VP/Other Executive

Relationship

Unite Us’ service is reactive. We would like it if they sent us reports on utilization during our...

Jun 2024
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VP/Other Executive

Loyalty, Relationship

Unite Us is trying to adjust to the changing landscape to meet our needs. They are trying to work on...

Jun 2024
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VP/Other Executive

Relationship, Operations

During the transition to Unite Us from our previous vendor, there were definitely a lot of bumps in...

Jun 2024
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Director

Loyalty

Unite Us Platform was chosen as part of an RFP process that we used to identify a tool for the...

Jun 2024
||
(0)
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Director

Product

When Unite Us Platform was presented to us and became an option, the closed-loop referral component...

Jun 2024
||
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Director

Operations, Product

Unite Us Platform is not as intuitive as I would like, so I do have to go back a few times to figure...

Jun 2024
||
(0)
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Director

Product

One thing we do has to be entered in some other areas, but none of the other tools did it. In Unite...

Jun 2024
||
(0)
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Director

Product

Unite Us Platform is a very powerful tool for connecting individuals to community resources, but it...

Jun 2024
||
(0)
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Director

Relationship

Unite Us’ customer service, staff, and vision are impressive. What I like about the vision is that I...

Jun 2024
||
(0)
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Director

Product

We use the system as a referral system, but to some degree, we also use the system as a case...

May 2024
||
(0)
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Director

Relationship, Operations

We had to do a lot of creating, working, and building to get the system together, and the vendor was...

May 2024
||
(0)
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Director

Relationship

The work that we have done with the vendor has been pretty fast paced. When we have gotten...

May 2024
||
(0)
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Director

Product, Value

Our time with Unite Us has been a very positive experience for us. Our experience with Unite Us'...

May 2024
||
(0)
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Director

Product

The way Unite Us presents everything is beautifully crafted. Depending on what we want, we just have...

May 2024
||
(0)
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Relationship, Operations

Everything with Unite Us Platform has gone well. The migration project went as expected, and we met...

May 2024
||
(0)
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Loyalty, Product

The Unite Us referral platform is not optimized for an LGBTQIA+ population. For example, the...

May 2024
||
(0)
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Loyalty, Product

The big difference between Unite Us Platform and the NowPow product that we were using is that Unite...

May 2024
||
(0)
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Product

There are some data collection issues in Unite Us Platform. There is an option labeled Other that...

May 2024
||
(0)
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Product

Unite Us Platform itself works as expected, but the product is only ever as good as the capacity of...

May 2024
||
(0)
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Loyalty, Product

The technology in general on Unite Us Platform is designed to provide a solution for a very...

May 2024
||
(0)
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Director

Relationship

Unite Us tries to deliver new technology to meet our needs, but they have some barriers because they...

May 2024
||
(0)
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Director

Loyalty, Product

Unite Us Platform is very straightforward. It is a unique tool. There aren't a lot of comparable...

May 2024
||
(0)
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Director

Relationship

When Unite Us commits to something, they will see it through.

May 2024
||
(0)
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Manager

Relationship

The one person we were working with was completely amazing, and then Unite Us made cutbacks, so we...

May 2024
||
(0)
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Manager

Loyalty

I think Unite Us overpromised and underdelivered. We use Unite Us Platform to reach out to other...

May 2024
||
(0)
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Manager

Product

Unite Us Platform is an excellent resource for connecting other organizations like ours with social...

May 2024
||
(0)
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Director

Loyalty, Product

We implemented the vendor’s community information exchange as a requirement for administering our...

Apr 2024
||
(0)
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Director

Relationship

Our account manager at Unite Us is absolutely the most approachable person and is very motivated to...

Apr 2024
||
(0)
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 or  to see details.

Director

Culture, Relationship

I would buy Unite Us Platform again, but saying the vendor keeps all promises is a bit big of a...

Apr 2024
||
(0)
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 or  to see details.

Director

Loyalty, Product

My wish list item for Unite Us Platform would be interoperability. I know that there are some...

Apr 2024
||
(0)
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 or  to see details.

Director

Relationship

Getting ahead of the known requirements of the CCO as it pertains to the use of Unite Us Platform is...

Apr 2024
||
(0)
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 or  to see details.

VP/Other Executive

Product

I have heard that folks are very happy with the system. I do like the capabilities for the...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

We are working through some recommended improvements now. I would like the product to be a little...

Mar 2024
||
(0)
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VP/Other Executive

Relationship, Operations

The go-live has been good. Obviously, anytime we change something, we have to look at our workflow,...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

Unite Us Platform is part of our long-term plans. We certainly need a well-vetted, local, responsive...

Mar 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

Unite Us Platform has been super helpful in connecting with the resources in our area, and the...

Mar 2024
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship

The response time from Unite Us when we need answers ranges from almost instant to a couple of days,...

Mar 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

When working with Unite Us Platform, the most important thing is to have a proper connection with...

Mar 2024
||
(0)
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VP/Other Executive

Relationship, Product

It is difficult for us to get our frontline staff to change from making a call to the food pantry...

Mar 2024
||
(0)
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VP/Other Executive

Loyalty, Product

Our main goal is to get behavioral health providers to use Unite Us Platform for SDOH referrals and...

Mar 2024
||
(0)
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VP/Other Executive

Value

Unite Us doesn't nickel-and-dime us. I would buy the system again, but not right now. That is all...

Mar 2024
||
(0)
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 or  to see details.

VP/Other Executive

Loyalty

The system isn't giving us the data that we contracted with the vendor for. I am optimistic that we...

Mar 2024
||
(0)
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VP/Other Executive

Loyalty, Product

Unite Us Platform was built at its outset for SDOH. That is its strength, and there is nothing wrong...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Value

If I had a friend looking at Unite Us Platform, I would recommend the product to them depending on...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

We have our own referral platform for behavioral health services. I have some people who have said...

Mar 2024
||
(0)
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VP/Other Executive

Loyalty

We were going to build out the SDOH services in our referral tool, and we chose not to. That is not...

Mar 2024
||
(0)
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Manager

Product

We can email or text a form to clients through the system, but I really want something that we could...

Mar 2024
||
(0)
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Manager

Value

Unite Us Platform is free for nonprofit organizations, so it doesn't cost anything for those...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

The system has worked amazingly for us, and it is very important for us to continue using the...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I like the product's closed loop referring capabilities and payment platforms that allow us to...

Jan 2024
||
(0)
 Thank you  Helpful

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VP/Other Executive

Relationship

Unite Us has been an incredible partner. That doesn't mean that we like everything that they do, but...

Jan 2024
||
(0)
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 or  to see details.

VP/Other Executive

Product

One thing that I would love to see from the vendor would be more patient-facing capabilities. As we...

Jan 2024
||
(0)
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VP/Other Executive

Operations

For training, Unite Us has virtual classes and videos, so we can talk with people. The vendor also...

Jan 2024
||
(0)
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VP/Other Executive

Relationship, Operations

We are in the middle of a project, and that project has been a very big lift and a lot of work....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Unite Us is proactive in a lot of areas, but there is still some opportunity for changes in Star...

Dec 2023
||
(0)
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Director

Product

One of Unite Us’ strengths is in their enterprise approach to the product. They make it so that we...

Dec 2023
||
(0)
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Director

Loyalty, Relationship, Product

I would love for Unite Us to be more proactive and create dashboards and tracking to help with...

Dec 2023
||
(0)
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Director

Loyalty, Relationship

Our account executives at Unite Us are great, and we continue to figure out new ways to use the data...

Dec 2023
||
(0)
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Director

Value

We have seen an increased return on investment year over year by using Unite Us Platform because...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Unite Us was great at the implementation, especially compared to some other vendors. Also, our...

Dec 2023
||
(0)
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 or  to see details.

Director

Product

There is one thing Unite Us isn’t doing. They used to do predictive cut points for SARS measures,...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Some of Unite Us Platform's integrations with electronic medical record systems have been done...

Dec 2023
||
(0)
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VP/Other Executive

Product

The coordination of referrals across sectors and among partners is Unite Us' real strength. All the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

As the services that community-based organizations provide begin to become more standardized and...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Product

Unite Us is an incredible company, and they have the right vision. But they need help in their...

Dec 2023
||
(0)
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VP/Other Executive

Loyalty, Product

Unite Us needs to get all the critical bidirectional interoperability with the major EHRs done so...

Dec 2023
||
(0)
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 or  to see details.

Manager

Product

My experience with Unite Us Platform is great, especially because I can send referrals within the system....

Dec 2023
||
(0)
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 or  to see details.

Director

Relationship

We are working with our representative from Unite Us, and we get the sense that our representative's...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

Ever since Unite Us bought the platform, communication has taken a nosedive. We were told that the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We haven't really done training for the system's newest upgrade yet, and it has been very hard for...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would like the product to integrate better with our EMR.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The system serves its purpose. It is definitely accessible, and it gives us the resources that we...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

Unite Us Platform is integrated with our EMR, but we don't like its current integration much. After...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The big wish-list items that I would like to see in the product would definitely be resources for...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty, Relationship

Unite Us does not solve our problems. We can engage with executives who are empowered to solve our...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

Sometimes Unite Us’ service is good, and sometimes it is bad. Proactive service is the thing that...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty, Relationship

We don’t like how Unite Us Platform works, but it works how the vendor says it is going to work....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Product

Unite Us is very open in terms of people being able to make referrals to anyone else. They could add...

Oct 2023
||
(0)
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COO

Loyalty, Product

Unite Us is working on integration, and we have had conversations with them. They know that they...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty, Product

One thing Unite Us could do to compete better with the other vendors in the market would be to add a...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

We hear a lot of feedback that Unite Us Platform is not difficult for most people. The changes the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations

The level of communication around training is very poor, so that would be the main thing the vendor...

Oct 2023
||
(0)
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 or  to see details.

COO

Operations

Unite Us Platform varies too much from the changes that are constantly being made and the lack of...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Culture, Value

We have had issues in the past around what we have been paying for with Unite Us. But they have...

Oct 2023
||
(0)
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