Unite Us Platform Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Relationship
We have a customer support person from Unite Us, but we still have to enter tickets for any issues....
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Product
Unite Us Platform's user experience is good enough, but it isn't organized well. In NowPow's system,...
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Operations
Unite Us bought out NowPow, so we had to do our implementation with Unite Us, and that process was...
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Product, Value
Unite Us has been able to integrate with our system and do what we have needed them to do, like...
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Relationship
Our problem with Unite Us is really that their customer service has been awful. They haven't...
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Culture, Relationship, Product
When our providers were trying to identify agencies that we could work with through the system, we...
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Loyalty, Product
The language that Unite Us uses isn't always accessible, and the vendor's terminology isn't always...
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Relationship
If Unite Us takes our feedback, does something great, and really revamps the way they engage, then...
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Operations
Unite Us has good tools and resources that we can access in terms of workflows. The vendor's...
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Culture, Relationship
Unite Us isn't always forthcoming about the information and services that they offer to us. We have...
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Relationship, Operations
Unite Us does a really good job of marketing themselves as an organization that helps with social...
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Loyalty
It is safe to say that a social care referral platform is in the long-term plan, but Unite Us...
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Culture, Value
Unite Us is pretty good at being able to make little changes on the fly without nickel-and-diming...
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Relationship, Operations
I like that Unite Us doesn't necessarily use a canned, generic template because they have worked...
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Operations, Product
The ease of use for Unite Us Platform depends on how tech savvy the user is. But in general, if...
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Product
There isn't a tool out there that does everything that we would want it to do, but Unite Us offers...
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Relationship
Unite Us does updates where they share new fancy bells and whistles that we can add to our contract...
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Relationship
Sometimes we have to remind Unite Us or hold them to certain things, but we do not have a...
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Loyalty
Based on our experience and the outputs we had with Unite Us Platform, we have expanded the solution...
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Loyalty
We can click right into Unite Us Platform in our current EHR. We are looking at going to Epic, and...
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Loyalty
After our contract is up, some of our institutions will stay on the system, but our standard HIE...
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Operations, Product
Unite Us is not about interoperability. They are all about maximizing the number of referrals that...
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Relationship
The product doesn't work. It requires a handshake, and the vendor is only responsible for their side...
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Culture, Relationship
I would tell others not to buy Unite Us Platform. I give it two thumbs-down. Unite Us is totally...
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Product
There is a lack of consistency in the process. Unite Us claims the system is based on different...
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Loyalty, Relationship, Value
If somebody else were considering going with Unite Us, the advice I would give that organization...
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Loyalty, Relationship
As long as Unite Us continues on the track they are on, I will be more satisfied in the future...
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Culture, Loyalty
With Unite Us, I feel like we were oversold and underpromised early on. A lot of the things that we...
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Relationship
It would be great if the vendor's service people would answer emails. Our new client support service...
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Loyalty
In terms of whether Unite Us is part of our long-term plans, I feel like we will keep them for up to...
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Relationship, Operations
If someone else were implementing Unite Us Platform, I would encourage that organization to make...
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Culture, Value
The vendor used to charge for every little thing, but we renegotiated our contract. The vendor was...
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Relationship
What I have been so impressed about with Unite Us is when we brought them a list of problems, they...
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Relationship
Unite Us is one of the best vendors I have ever worked with. That has held true throughout our...
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Loyalty, Product, Value
With Unite Us, there is a real risk of not leaning in heavily enough around interoperability. I...
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Relationship
The vendor’s vision and the ability to execute are both fairly high, but they definitely take a...
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Product, Value
For ROI with Unite Us Platform, I wouldn't believe anybody who said they had a positive ROI with...
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Loyalty, Relationship, Product
I have a lot of exposure to platforms that do and don't work, and Unite Us Platform is very...
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Relationship
Unite Us has a really great leadership team and a vision, and they are very uniting in their work....
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Loyalty, Relationship, Product
In terms of Unite Us’ resource directory, we were used to NowPow's robust resource directory. We...
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Loyalty, Relationship
I would tell someone looking into Unite Us to be informed and to look at all the available vendors...
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Product
From our experience with NowPow in comparison to Unite Us, Unite Us definitely has some better...
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Relationship
In terms of Unite Us keeping all promises, there are instances where certain things take longer...
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Operations
My team that has attended Unite Us trainings thought that the trainings were just okay and could be...
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Relationship
Unite Us’ service is reactive. We would like it if they sent us reports on utilization during our...
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Loyalty, Relationship
Unite Us is trying to adjust to the changing landscape to meet our needs. They are trying to work on...
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Relationship, Operations
During the transition to Unite Us from our previous vendor, there were definitely a lot of bumps in...
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Loyalty
Unite Us Platform was chosen as part of an RFP process that we used to identify a tool for the...
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Product
When Unite Us Platform was presented to us and became an option, the closed-loop referral component...
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Operations, Product
Unite Us Platform is not as intuitive as I would like, so I do have to go back a few times to figure...
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Product
One thing we do has to be entered in some other areas, but none of the other tools did it. In Unite...
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Product
Unite Us Platform is a very powerful tool for connecting individuals to community resources, but it...
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Relationship
Unite Us’ customer service, staff, and vision are impressive. What I like about the vision is that I...
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Product
We use the system as a referral system, but to some degree, we also use the system as a case...
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Relationship, Operations
We had to do a lot of creating, working, and building to get the system together, and the vendor was...
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Relationship
The work that we have done with the vendor has been pretty fast paced. When we have gotten...
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Product, Value
Our time with Unite Us has been a very positive experience for us. Our experience with Unite Us'...
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Product
The way Unite Us presents everything is beautifully crafted. Depending on what we want, we just have...
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Relationship, Operations
Everything with Unite Us Platform has gone well. The migration project went as expected, and we met...
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Loyalty, Product
The Unite Us referral platform is not optimized for an LGBTQIA+ population. For example, the...
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Loyalty, Product
The big difference between Unite Us Platform and the NowPow product that we were using is that Unite...
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Product
There are some data collection issues in Unite Us Platform. There is an option labeled Other that...
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Product
Unite Us Platform itself works as expected, but the product is only ever as good as the capacity of...
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Loyalty, Product
The technology in general on Unite Us Platform is designed to provide a solution for a very...
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Relationship
Unite Us tries to deliver new technology to meet our needs, but they have some barriers because they...
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Loyalty, Product
Unite Us Platform is very straightforward. It is a unique tool. There aren't a lot of comparable...
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Relationship
When Unite Us commits to something, they will see it through.
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Relationship
The one person we were working with was completely amazing, and then Unite Us made cutbacks, so we...
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Loyalty
I think Unite Us overpromised and underdelivered. We use Unite Us Platform to reach out to other...
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Product
Unite Us Platform is an excellent resource for connecting other organizations like ours with social...
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Loyalty, Product
We implemented the vendor’s community information exchange as a requirement for administering our...
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Relationship
Our account manager at Unite Us is absolutely the most approachable person and is very motivated to...
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Culture, Relationship
I would buy Unite Us Platform again, but saying the vendor keeps all promises is a bit big of a...
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Loyalty, Product
My wish list item for Unite Us Platform would be interoperability. I know that there are some...
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Relationship
Getting ahead of the known requirements of the CCO as it pertains to the use of Unite Us Platform is...
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Product
I have heard that folks are very happy with the system. I do like the capabilities for the...
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Loyalty, Product
We are working through some recommended improvements now. I would like the product to be a little...
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Relationship, Operations
The go-live has been good. Obviously, anytime we change something, we have to look at our workflow,...
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Loyalty
Unite Us Platform is part of our long-term plans. We certainly need a well-vetted, local, responsive...
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Product
Unite Us Platform has been super helpful in connecting with the resources in our area, and the...
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Relationship
The response time from Unite Us when we need answers ranges from almost instant to a couple of days,...
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Relationship, Product
When working with Unite Us Platform, the most important thing is to have a proper connection with...
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Relationship, Product
It is difficult for us to get our frontline staff to change from making a call to the food pantry...
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Loyalty, Product
Our main goal is to get behavioral health providers to use Unite Us Platform for SDOH referrals and...
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Value
Unite Us doesn't nickel-and-dime us. I would buy the system again, but not right now. That is all...
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Loyalty
The system isn't giving us the data that we contracted with the vendor for. I am optimistic that we...
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Loyalty, Product
Unite Us Platform was built at its outset for SDOH. That is its strength, and there is nothing wrong...
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Loyalty, Value
If I had a friend looking at Unite Us Platform, I would recommend the product to them depending on...
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Loyalty, Product
We have our own referral platform for behavioral health services. I have some people who have said...
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Loyalty
We were going to build out the SDOH services in our referral tool, and we chose not to. That is not...
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Product
We can email or text a form to clients through the system, but I really want something that we could...
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Value
Unite Us Platform is free for nonprofit organizations, so it doesn't cost anything for those...
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Loyalty, Value
The system has worked amazingly for us, and it is very important for us to continue using the...
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Product
I like the product's closed loop referring capabilities and payment platforms that allow us to...
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Relationship
Unite Us has been an incredible partner. That doesn't mean that we like everything that they do, but...
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Product
One thing that I would love to see from the vendor would be more patient-facing capabilities. As we...
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Operations
For training, Unite Us has virtual classes and videos, so we can talk with people. The vendor also...
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Relationship, Operations
We are in the middle of a project, and that project has been a very big lift and a lot of work....
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Loyalty, Relationship
Unite Us is proactive in a lot of areas, but there is still some opportunity for changes in Star...
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Product
One of Unite Us’ strengths is in their enterprise approach to the product. They make it so that we...
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Loyalty, Relationship, Product
I would love for Unite Us to be more proactive and create dashboards and tracking to help with...
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Loyalty, Relationship
Our account executives at Unite Us are great, and we continue to figure out new ways to use the data...
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Value
We have seen an increased return on investment year over year by using Unite Us Platform because...
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Operations
Unite Us was great at the implementation, especially compared to some other vendors. Also, our...
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Product
There is one thing Unite Us isn’t doing. They used to do predictive cut points for SARS measures,...
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Product
Some of Unite Us Platform's integrations with electronic medical record systems have been done...
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Product
The coordination of referrals across sectors and among partners is Unite Us' real strength. All the...
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Product
As the services that community-based organizations provide begin to become more standardized and...
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Loyalty, Relationship, Product
Unite Us is an incredible company, and they have the right vision. But they need help in their...
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Loyalty, Product
Unite Us needs to get all the critical bidirectional interoperability with the major EHRs done so...
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Product
My experience with Unite Us Platform is great, especially because I can send referrals within the system....
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Relationship
We are working with our representative from Unite Us, and we get the sense that our representative's...
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Culture, Value
Ever since Unite Us bought the platform, communication has taken a nosedive. We were told that the...
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Operations
We haven't really done training for the system's newest upgrade yet, and it has been very hard for...
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Product
I would like the product to integrate better with our EMR.
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Product
The system serves its purpose. It is definitely accessible, and it gives us the resources that we...
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Loyalty, Product
Unite Us Platform is integrated with our EMR, but we don't like its current integration much. After...
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Product
The big wish-list items that I would like to see in the product would definitely be resources for...
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Loyalty, Relationship
Unite Us does not solve our problems. We can engage with executives who are empowered to solve our...
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Relationship
Sometimes Unite Us’ service is good, and sometimes it is bad. Proactive service is the thing that...
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Loyalty, Relationship
We don’t like how Unite Us Platform works, but it works how the vendor says it is going to work....
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Relationship, Product
Unite Us is very open in terms of people being able to make referrals to anyone else. They could add...
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Loyalty, Product
Unite Us is working on integration, and we have had conversations with them. They know that they...
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Loyalty, Product
One thing Unite Us could do to compete better with the other vendors in the market would be to add a...
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Product
We hear a lot of feedback that Unite Us Platform is not difficult for most people. The changes the...
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Operations
The level of communication around training is very poor, so that would be the main thing the vendor...
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Operations
Unite Us Platform varies too much from the changes that are constantly being made and the lack of...
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Culture, Value
We have had issues in the past around what we have been paying for with Unite Us. But they have...
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Loyalty, Relationship
With the acquisition of NowPow by Unite Us, we have had some issues with responsiveness, but that is...
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Operations, Product
Unite Us Platform is very intuitive, and once users have gotten used to it and set up any favorites,...
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Loyalty
We initially went with NowPow because they gave us the ability to do tracked referrals and use...
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Value
Any issues getting our money's worth are probably more on our end. We had a lot of COVID-19...
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Loyalty, Product
I would buy Unite Us Platform again because we are in a place now where we can engage healthcare,...
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Value
Unite Us keeps their promises for the most part. There is a lot of stuff that they have going on,...
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Product
There are things that Unite Us could improve in functionality regarding certain documentation...
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