Unite Us Platform Commentary
Filtered view: All

Subject Expert
Benjamin Cassity
Research Director, VBC
KLAS Research Director, VBC - Benjamin Cassity
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
VP/Other Executive

Product

I like the product's closed loop referring capabilities and payment platforms that allow us to...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Unite Us has been an incredible partner. That doesn't mean that we like everything that they do, but...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

One thing that I would love to see from the vendor would be more patient-facing capabilities. As we...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

For training, Unite Us has virtual classes and videos, so we can talk with people. The vendor also...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

We are in the middle of a project, and that project has been a very big lift and a lot of work....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Unite Us is proactive in a lot of areas, but there is still some opportunity for changes in Star...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

One of Unite Us’ strengths is in their enterprise approach to the product. They make it so that we...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

I would love for Unite Us to be more proactive and create dashboards and tracking to help with...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Our account executives at Unite Us are great, and we continue to figure out new ways to use the data...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

We have seen an increased return on investment year over year by using Unite Us Platform because...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Unite Us was great at the implementation, especially compared to some other vendors. Also, our...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There is one thing Unite Us isn’t doing. They used to do predictive cut points for SARS measures,...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Some of Unite Us Platform's integrations with electronic medical record systems have been done...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The coordination of referrals across sectors and among partners is Unite Us' real strength. All the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

As the services that community-based organizations provide begin to become more standardized and...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Product

Unite Us is an incredible company, and they have the right vision. But they need help in their...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

Unite Us needs to get all the critical bidirectional interoperability with the major EHRs done so...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

My experience with Unite Us Platform is great, especially because I can send referrals within the system....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We are working with our representative from Unite Us, and we get the sense that our representative's...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

Ever since Unite Us bought the platform, communication has taken a nosedive. We were told that the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We haven't really done training for the system's newest upgrade yet, and it has been very hard for...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would like the product to integrate better with our EMR.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The system serves its purpose. It is definitely accessible, and it gives us the resources that we...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

Unite Us Platform is integrated with our EMR, but we don't like its current integration much. After...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The big wish-list items that I would like to see in the product would definitely be resources for...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty, Relationship

Unite Us does not solve our problems. We can engage with executives who are empowered to solve our...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

Sometimes Unite Us’ service is good, and sometimes it is bad. Proactive service is the thing that...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty, Relationship

We don’t like how Unite Us Platform works, but it works how the vendor says it is going to work....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Product

Unite Us is very open in terms of people being able to make referrals to anyone else. They could add...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty, Product

Unite Us is working on integration, and we have had conversations with them. They know that they...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty, Product

One thing Unite Us could do to compete better with the other vendors in the market would be to add a...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

We hear a lot of feedback that Unite Us Platform is not difficult for most people. The changes the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations

The level of communication around training is very poor, so that would be the main thing the vendor...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations

Unite Us Platform varies too much from the changes that are constantly being made and the lack of...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Culture, Value

We have had issues in the past around what we have been paying for with Unite Us. But they have...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

With the acquisition of NowPow by Unite Us, we have had some issues with responsiveness, but that is...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Unite Us Platform is very intuitive, and once users have gotten used to it and set up any favorites,...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We initially went with NowPow because they gave us the ability to do tracked referrals and use...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Any issues getting our money's worth are probably more on our end. We had a lot of COVID-19...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty, Product

I would buy Unite Us Platform again because we are in a place now where we can engage healthcare,...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Value

Unite Us keeps their promises for the most part. There is a lot of stuff that they have going on,...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

There are things that Unite Us could improve in functionality regarding certain documentation...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

When we saw Unite Us Platform, it was very clear that it was something that was beneficial, and we...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have a close partnership with Unite Us, so we are made aware of any new updates or developments...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

With training from Unite Us, it is a benefit to have just one EMR because then the vendor doesn’t...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

The things that Unite Us offers for integration are very good, but they are not super exceptional....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Once folks have used Unite Us Platform a few times, it is super easy. The folks who feel that the...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

It would be nice if there were an automated system to approve access in Unite Us Platform because...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Unite Us’ leadership people are in meetings with us pretty frequently, and we haven't seen that with...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

I would tell someone looking into Unite Us that our experience with the vendor thus far has been...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

Unite Us made a significant platform change that resulted in quite a few issues in our region to the...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

It is hard to get individuals to consistently utilize the referral availability in the Unite Us...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

I would tell someone, especially if they work in more of a community organization in our area, that...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The Unite Us platform is pretty easy to utilize, so training is pretty much a breeze. Also, the...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We have integration between the Unite Us solution and our EMR, and that is helpful, but it also has...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Unite Us tries to be very attentive to our needs. They do fall short, but they are a typical vendor...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Value

We did a pretty exhaustive search for a social determinants of health platform, and what...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor does a really nice job responding to concerns or feedback. They are great communicators...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Unite Us seems to hire well. The people that I have interacted with have all been quality employees....

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Unite Us oversells the data and what they can provide in terms of the data’s value to end users, and...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The vision of Unite Us is sound. The general principle that guides Unite Us and the product's...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Unite Us Platform works a lot better for community organizations than healthcare organizations....

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product, Value

Unite Us Platform does do what it is supposed to. The platform is extremely easy to use. Some things...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Unite Us is consistently able to create a vision that meets our needs. However, their ability to...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

There is a wide disparity in the training for Unite Us Platform. A healthcare organization usually...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Whenever there is a charge, it is almost a surprise; we find out maybe a few days before. There is...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Some updates have been useful, and Unite Us has listened to some feedback. At the same time, it...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles