Unite Us Platform Commentary
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Benjamin Cassity
Research Director
KLAS Research Director - Benjamin Cassity
 
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User Commentary

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VP/Other Executive

Loyalty

After our contract is up, some of our institutions will stay on the system, but our standard HIE...

Jun 2024
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VP/Other Executive

Operations, Product

Unite Us is not about interoperability. They are all about maximizing the number of referrals that...

Jun 2024
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VP/Other Executive

Relationship

The product doesn't work. It requires a handshake, and the vendor is only responsible for their side...

Jun 2024
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VP/Other Executive

Culture, Relationship

I would tell others not to buy Unite Us Platform. I give it two thumbs-down. Unite Us is totally...

Jun 2024
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VP/Other Executive

Product

There is a lack of consistency in the process. Unite Us claims the system is based on different...

Jun 2024
||
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Director

Loyalty, Relationship, Value

If somebody else were considering going with Unite Us, the advice I would give that organization...

Jun 2024
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Director

Loyalty, Relationship

As long as Unite Us continues on the track they are on, I will be more satisfied in the future...

Jun 2024
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Director

Culture, Loyalty

With Unite Us, I feel like we were oversold and underpromised early on. A lot of the things that we...

Jun 2024
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Director

Relationship

It would be great if the vendor's service people would answer emails. Our new client support service...

Jun 2024
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Director

Loyalty

In terms of whether Unite Us is part of our long-term plans, I feel like we will keep them for up to...

Jun 2024
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Director

Relationship, Operations

If someone else were implementing Unite Us Platform, I would encourage that organization to make...

Jun 2024
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Director

Culture, Value

The vendor used to charge for every little thing, but we renegotiated our contract. The vendor was...

Jun 2024
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VP/Other Executive

Relationship

What I have been so impressed about with Unite Us is when we brought them a list of problems, they...

Jun 2024
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VP/Other Executive

Relationship

Unite Us is one of the best vendors I have ever worked with. That has held true throughout our...

Jun 2024
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VP/Other Executive

Loyalty, Product, Value

With Unite Us, there is a real risk of not leaning in heavily enough around interoperability. I...

Jun 2024
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VP/Other Executive

Relationship

The vendor’s vision and the ability to execute are both fairly high, but they definitely take a...

Jun 2024
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VP/Other Executive

Product, Value

For ROI with Unite Us Platform, I wouldn't believe anybody who said they had a positive ROI with...

Jun 2024
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VP/Other Executive

Loyalty, Relationship, Product

I have a lot of exposure to platforms that do and don't work, and Unite Us Platform is very...

Jun 2024
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VP/Other Executive

Relationship

Unite Us has a really great leadership team and a vision, and they are very uniting in their work....

Jun 2024
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VP/Other Executive

Loyalty, Relationship, Product

In terms of Unite Us’ resource directory, we were used to NowPow's robust resource directory. We...

Jun 2024
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VP/Other Executive

Loyalty, Relationship

I would tell someone looking into Unite Us to be informed and to look at all the available vendors...

Jun 2024
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VP/Other Executive

Product

From our experience with NowPow in comparison to Unite Us, Unite Us definitely has some better...

Jun 2024
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VP/Other Executive

Relationship

In terms of Unite Us keeping all promises, there are instances where certain things take longer...

Jun 2024
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VP/Other Executive

Operations

My team that has attended Unite Us trainings thought that the trainings were just okay and could be...

Jun 2024
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VP/Other Executive

Relationship

Unite Us’ service is reactive. We would like it if they sent us reports on utilization during our...

Jun 2024
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VP/Other Executive

Loyalty, Relationship

Unite Us is trying to adjust to the changing landscape to meet our needs. They are trying to work on...

Jun 2024
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VP/Other Executive

Relationship, Operations

During the transition to Unite Us from our previous vendor, there were definitely a lot of bumps in...

Jun 2024
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Director

Loyalty

Unite Us Platform was chosen as part of an RFP process that we used to identify a tool for the...

Jun 2024
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Director

Product

When Unite Us Platform was presented to us and became an option, the closed-loop referral component...

Jun 2024
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Director

Operations, Product

Unite Us Platform is not as intuitive as I would like, so I do have to go back a few times to figure...

Jun 2024
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Director

Product

One thing we do has to be entered in some other areas, but none of the other tools did it. In Unite...

Jun 2024
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Director

Product

Unite Us Platform is a very powerful tool for connecting individuals to community resources, but it...

Jun 2024
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Director

Relationship

Unite Us’ customer service, staff, and vision are impressive. What I like about the vision is that I...

Jun 2024
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Director

Product

We use the system as a referral system, but to some degree, we also use the system as a case...

May 2024
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Director

Relationship, Operations

We had to do a lot of creating, working, and building to get the system together, and the vendor was...

May 2024
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Director

Relationship

The work that we have done with the vendor has been pretty fast paced. When we have gotten...

May 2024
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Director

Product, Value

Our time with Unite Us has been a very positive experience for us. Our experience with Unite Us'...

May 2024
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Director

Product

The way Unite Us presents everything is beautifully crafted. Depending on what we want, we just have...

May 2024
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Relationship, Operations

Everything with Unite Us Platform has gone well. The migration project went as expected, and we met...

May 2024
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Loyalty, Product

The Unite Us referral platform is not optimized for an LGBTQIA+ population. For example, the...

May 2024
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Loyalty, Product

The big difference between Unite Us Platform and the NowPow product that we were using is that Unite...

May 2024
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Product

There are some data collection issues in Unite Us Platform. There is an option labeled Other that...

May 2024
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Product

Unite Us Platform itself works as expected, but the product is only ever as good as the capacity of...

May 2024
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Loyalty, Product

The technology in general on Unite Us Platform is designed to provide a solution for a very...

May 2024
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Director

Relationship

Unite Us tries to deliver new technology to meet our needs, but they have some barriers because they...

May 2024
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Director

Loyalty, Product

Unite Us Platform is very straightforward. It is a unique tool. There aren't a lot of comparable...

May 2024
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Director

Relationship

When Unite Us commits to something, they will see it through.

May 2024
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Manager

Relationship

The one person we were working with was completely amazing, and then Unite Us made cutbacks, so we...

May 2024
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Manager

Loyalty

I think Unite Us overpromised and underdelivered. We use Unite Us Platform to reach out to other...

May 2024
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Manager

Product

Unite Us Platform is an excellent resource for connecting other organizations like ours with social...

May 2024
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Director

Loyalty, Product

We implemented the vendor’s community information exchange as a requirement for administering our...

Apr 2024
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Director

Relationship

Our account manager at Unite Us is absolutely the most approachable person and is very motivated to...

Apr 2024
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Director

Culture, Relationship

I would buy Unite Us Platform again, but saying the vendor keeps all promises is a bit big of a...

Apr 2024
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Director

Loyalty, Product

My wish list item for Unite Us Platform would be interoperability. I know that there are some...

Apr 2024
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Director

Relationship

Getting ahead of the known requirements of the CCO as it pertains to the use of Unite Us Platform is...

Apr 2024
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VP/Other Executive

Product

I have heard that folks are very happy with the system. I do like the capabilities for the...

Mar 2024
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VP/Other Executive

Loyalty, Product

We are working through some recommended improvements now. I would like the product to be a little...

Mar 2024
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VP/Other Executive

Relationship, Operations

The go-live has been good. Obviously, anytime we change something, we have to look at our workflow,...

Mar 2024
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VP/Other Executive

Loyalty

Unite Us Platform is part of our long-term plans. We certainly need a well-vetted, local, responsive...

Mar 2024
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Analyst/Coordinator

Product

Unite Us Platform has been super helpful in connecting with the resources in our area, and the...

Mar 2024
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Analyst/Coordinator

Relationship

The response time from Unite Us when we need answers ranges from almost instant to a couple of days,...

Mar 2024
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Analyst/Coordinator

Relationship, Product

When working with Unite Us Platform, the most important thing is to have a proper connection with...

Mar 2024
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VP/Other Executive

Relationship, Product

It is difficult for us to get our frontline staff to change from making a call to the food pantry...

Mar 2024
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VP/Other Executive

Loyalty, Product

Our main goal is to get behavioral health providers to use Unite Us Platform for SDOH referrals and...

Mar 2024
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VP/Other Executive

Value

Unite Us doesn't nickel-and-dime us. I would buy the system again, but not right now. That is all...

Mar 2024
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VP/Other Executive

Loyalty

The system isn't giving us the data that we contracted with the vendor for. I am optimistic that we...

Mar 2024
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VP/Other Executive

Loyalty, Product

Unite Us Platform was built at its outset for SDOH. That is its strength, and there is nothing wrong...

Mar 2024
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VP/Other Executive

Loyalty, Value

If I had a friend looking at Unite Us Platform, I would recommend the product to them depending on...

Mar 2024
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VP/Other Executive

Loyalty, Product

We have our own referral platform for behavioral health services. I have some people who have said...

Mar 2024
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VP/Other Executive

Loyalty

We were going to build out the SDOH services in our referral tool, and we chose not to. That is not...

Mar 2024
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Manager

Product

We can email or text a form to clients through the system, but I really want something that we could...

Mar 2024
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Manager

Value

Unite Us Platform is free for nonprofit organizations, so it doesn't cost anything for those...

Mar 2024
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Manager

Loyalty, Value

The system has worked amazingly for us, and it is very important for us to continue using the...

Mar 2024
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VP/Other Executive

Product

I like the product's closed loop referring capabilities and payment platforms that allow us to...

Jan 2024
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VP/Other Executive

Relationship

Unite Us has been an incredible partner. That doesn't mean that we like everything that they do, but...

Jan 2024
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VP/Other Executive

Product

One thing that I would love to see from the vendor would be more patient-facing capabilities. As we...

Jan 2024
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VP/Other Executive

Operations

For training, Unite Us has virtual classes and videos, so we can talk with people. The vendor also...

Jan 2024
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VP/Other Executive

Relationship, Operations

We are in the middle of a project, and that project has been a very big lift and a lot of work....

Jan 2024
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Director

Loyalty, Relationship

Unite Us is proactive in a lot of areas, but there is still some opportunity for changes in Star...

Dec 2023
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Director

Product

One of Unite Us’ strengths is in their enterprise approach to the product. They make it so that we...

Dec 2023
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Director

Loyalty, Relationship, Product

I would love for Unite Us to be more proactive and create dashboards and tracking to help with...

Dec 2023
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Director

Loyalty, Relationship

Our account executives at Unite Us are great, and we continue to figure out new ways to use the data...

Dec 2023
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Director

Value

We have seen an increased return on investment year over year by using Unite Us Platform because...

Dec 2023
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Director

Operations

Unite Us was great at the implementation, especially compared to some other vendors. Also, our...

Dec 2023
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Director

Product

There is one thing Unite Us isn’t doing. They used to do predictive cut points for SARS measures,...

Dec 2023
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VP/Other Executive

Product

Some of Unite Us Platform's integrations with electronic medical record systems have been done...

Dec 2023
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VP/Other Executive

Product

The coordination of referrals across sectors and among partners is Unite Us' real strength. All the...

Dec 2023
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VP/Other Executive

Product

As the services that community-based organizations provide begin to become more standardized and...

Dec 2023
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VP/Other Executive

Loyalty, Relationship, Product

Unite Us is an incredible company, and they have the right vision. But they need help in their...

Dec 2023
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VP/Other Executive

Loyalty, Product

Unite Us needs to get all the critical bidirectional interoperability with the major EHRs done so...

Dec 2023
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Manager

Product

My experience with Unite Us Platform is great, especially because I can send referrals within the system....

Dec 2023
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Director

Relationship

We are working with our representative from Unite Us, and we get the sense that our representative's...

Dec 2023
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Director

Culture, Value

Ever since Unite Us bought the platform, communication has taken a nosedive. We were told that the...

Dec 2023
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Director

Operations

We haven't really done training for the system's newest upgrade yet, and it has been very hard for...

Dec 2023
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Director

Product

I would like the product to integrate better with our EMR.

Dec 2023
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VP/Other Executive

Product

The system serves its purpose. It is definitely accessible, and it gives us the resources that we...

Dec 2023
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VP/Other Executive

Loyalty, Product

Unite Us Platform is integrated with our EMR, but we don't like its current integration much. After...

Dec 2023
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VP/Other Executive

Product

The big wish-list items that I would like to see in the product would definitely be resources for...

Dec 2023
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COO

Loyalty, Relationship

Unite Us does not solve our problems. We can engage with executives who are empowered to solve our...

Oct 2023
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COO

Relationship

Sometimes Unite Us’ service is good, and sometimes it is bad. Proactive service is the thing that...

Oct 2023
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(0)
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COO

Loyalty, Relationship

We don’t like how Unite Us Platform works, but it works how the vendor says it is going to work....

Oct 2023
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COO

Relationship, Product

Unite Us is very open in terms of people being able to make referrals to anyone else. They could add...

Oct 2023
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COO

Loyalty, Product

Unite Us is working on integration, and we have had conversations with them. They know that they...

Oct 2023
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COO

Loyalty, Product

One thing Unite Us could do to compete better with the other vendors in the market would be to add a...

Oct 2023
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(0)
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COO

Product

We hear a lot of feedback that Unite Us Platform is not difficult for most people. The changes the...

Oct 2023
||
(0)
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COO

Operations

The level of communication around training is very poor, so that would be the main thing the vendor...

Oct 2023
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(0)
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COO

Operations

Unite Us Platform varies too much from the changes that are constantly being made and the lack of...

Oct 2023
||
(0)
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COO

Culture, Value

We have had issues in the past around what we have been paying for with Unite Us. But they have...

Oct 2023
||
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Director

Loyalty, Relationship

With the acquisition of NowPow by Unite Us, we have had some issues with responsiveness, but that is...

Sep 2023
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(0)
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Director

Operations, Product

Unite Us Platform is very intuitive, and once users have gotten used to it and set up any favorites,...

Sep 2023
||
(0)
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Director

Loyalty

We initially went with NowPow because they gave us the ability to do tracked referrals and use...

Sep 2023
||
(0)
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Director

Value

Any issues getting our money's worth are probably more on our end. We had a lot of COVID-19...

Sep 2023
||
(0)
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Nurse

Loyalty, Product

I would buy Unite Us Platform again because we are in a place now where we can engage healthcare,...

Sep 2023
||
(0)
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Nurse

Value

Unite Us keeps their promises for the most part. There is a lot of stuff that they have going on,...

Sep 2023
||
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Nurse

Product

There are things that Unite Us could improve in functionality regarding certain documentation...

Sep 2023
||
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