Unite Us Platform Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Product
More standard-based integration would make the product easier. Unite Us Platform is not really...
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Relationship
The vendor actually has very good support. They staff their support team pretty well at this point,...
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Relationship, Product
Unite Us sees their system as an overall solution to a problem. We see it as a tool in a toolkit to...
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Operations
We have received enhancements and opportunities through the things we have for the system. We have...
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Product, Value
We can access Unite Us Platform, launch it, and do referrals, all out of our chart. The main thing...
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Product
There are other vendors who give some sort of free access to their platforms for specific things,...
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Loyalty, Product, Value
Unite Us gives us the ability to track social needs intervention within the community. We can...
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Culture
The vendor made promises about some things, but when we came knocking, we found that the things we...
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Loyalty, Product
Unite Us gives us access to data, and they have beautiful visualization boards that we provide to...
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Culture, Value
We do a good job on our contracts, and we don't have a lot of costs. The vendor charges us, but they...
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Relationship, Product
Unite Us has a web-based platform that has more capabilities than EMR applications. We would like...
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Product
Our users use the product in different ways. Case coordination and social needs care coordination...
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Relationship, Operations
We had ongoing calls with our Unite Us customer support manager. The customer support managers were...
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Product
I don’t think Unite Us Platform is what drives the outcomes; I think the people do. The people have...
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Loyalty, Operations
Unite Us Platform was too complex for the users who were putting data in. It took a long time to get...
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Product, Value
Working with other vendors is challenging, and Unite Us isn't necessarily the problem when we want...
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Relationship, Value
Unite Us keeps all of the promises that are within their control, at least in terms of the local...
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Relationship, Value
Unite Us has had some wonderful staff members who we have worked with. The vendor's staff changes...
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Product
I would buy Unite Us Platform again. I keep an eye on the technology landscape, and Unite Us...
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Product
There are a few things that we have highlighted in recent months or years in terms of how certain...
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Product, Value
I would buy Unite Us Platform again. I think it is serving our purposes. Instead of sending a...
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Product
For now, we go through our EHR to access the product. That is clunky, and most people aren't going...
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Product
I want to go back to being able to batch my referrals with Unite Us Platform. I used to be able to...
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Relationship, Product
Things have gone well with Unite Us Platform. We have had some issues with duplicates. When...
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Culture, Relationship, Value
Unite Us did not keep all their promises in the beginning. That has gotten better. We were literally...
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Relationship, Operations
Unite Us Platform allows us to make and send referrals that are more streamlined within the county....
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Loyalty, Product
We still have a duplication issue with Unite Us Platform. Unite Us is working on it. They are also...
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Product
Unite Us Platform is a national platform, so anything that we request could have national...
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Culture
Unite Us is pretty straightforward about what their platform can and can't do. I know that we have...
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Loyalty, Product
Integrations with the system are still very much a work in progress. We have been working with the...
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Product
Unite Us has an amazing concept for a product that works for small agencies that don’t necessarily...
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Relationship
The vendor hasn't offered too many new technologies for the system since we started with it. If the...
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Relationship
At times, the vendor's response time for support isn't as quick as we would like. It sometimes takes...
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Product
Whether I would recommend Unite Us Platform would depend on who I would be recommending it to. I...
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Loyalty
We have asked for some updates to Unite Us, and our future satisfaction will depend on whether the...
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Product
We have found that we get a lot of referrals that we are not able to accept or assist with. The...
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Relationship
I don't think we have worked with anyone at Unite Us' executive level. We have our customer service...
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Operations
The training we received from Unite Us was very thorough. The vendor offered us a lot of different...
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Relationship, Product, Value
Unite Us Platform is definitely helpful when it comes to seeing external resources that can assist...
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Culture, Value
Those who actually know the money's worth of Unite Us Platform at my organization don't seem...
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Operations
Unite Us gave a training that was like a demo. The demo was worthless. We went through the training,...
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Loyalty
We have asked about several features on Unite Us’ Insights app or page. The vendor has provided that...
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Relationship, Operations, Product
There was a glitch in Unite Us Platform that became a big headache. It involved printing our list of...
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Relationship, Operations, Product
Unite Us Platform is intuitive, but we had a couple of glitches when we were rolling out, and one...
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Relationship
Why Unite Us can’t replicate our customer experience is beyond us. It might be a technological or a...
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Relationship, Operations
In Unite Us Platform’s current state, I don’t believe I would buy it again. There is something wrong...
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Product
The product works really well. Its users, no matter where they are from, need to understand the...
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Operations
The vendor's test platform isn't as accessible as it should be. The best way to learn how to use the...
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Product
We have a unique setup, and we do a lot of clinical case management. We have had to use an...
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Relationship
The vendor has routine meetings with us. They do a really good job of providing a recurring time...
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Product, Value
The product is very flexible. It is able to capture and report on some things that are typically...
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Product
We get the things that we need out of the product in terms of reports. Every time we show our...
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Relationship
Unite Us' staff members are really great. They believe in the product, and they have always been...
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Loyalty, Product
Unite Us Platform has all the ability in the world to provide a valuable network of connection...
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Operations
The people who collaborate with us in our community often also need training on the system. We don't...
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Loyalty
We can confidently say that Unite Us Platform is part of our long-term plans. We are satisfied...
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Operations
The training and outreach with Unite Us have been spectacular. As a vendor, they have gone above and...
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Product
We have had to do a few workarounds in Unite Us Platform, and it adds a few steps. We have to get...
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Loyalty, Operations
Our training happened before our platform was even built. The vendor had to tell us to imagine a lot...
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Loyalty, Relationship
Unite Us is meeting our contractual agreements. We are buckling up to take this thing out on the...
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Relationship, Product
Unite Us has wanted to do bidirectional work with us and Epic for a long time, but they have not put...
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Operations
In some ways, Unite Us Platform is sold as a solution to a problem that doesn't exist in the way...
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Product
If someone is part of the Health-Related Social Needs community, I would recommend Unite Us...
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Relationship, Product
Unite Us wanted roster files on a regular basis to make things operational, but it did need to be...
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Relationship
If we go back to Unite Us and ask questions, we get responses. Our account managers and installation...
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Relationship
Unite Us seems very attentive, but we couldn't add social coverage the day the solution was down. It...
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Relationship, Operations, Value
Unite Us has a collaborative team, and they bring in the development people and organizational...
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Culture, Value
So far, we haven't run into any problems with Unite Us not keeping promises. Whatever contract we...
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Operations, Product
The system's dashboard needs to be a little simpler. I found it to be very busy when I went into it...
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Culture, Relationship
Unite Us doesn't necessarily keep all of the promises. The way the vendor presented things to us was...
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Operations
I was never able to get training for the system because the vendor's training time schedules didn't...
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Product
The system's texting option is the option that I use the most from it. That allows me to send...
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Loyalty, Product
The most important feature we are hoping to see in the system would be the ability to access...
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Operations
The whole implementation of Unite Us Platform was a little bumpy. We were given certain dates for...
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Operations
Unite Us is not really willing to share training. We can’t videotape things to share, even some of...
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Loyalty, Product
We have looked at some of Unite Us' competitors, and there are some features that make one vendor in...
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Loyalty, Relationship
The culture with our last vendor was very different and just made it easier to get things done. The...
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Relationship, Operations
To be successful with Unite Us, customers just really need to stay on top of the vendor and set a...
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Relationship, Product
There have been a few times when I have made a referral to an organization because they popped up...
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Operations, Product
I am confused about the automatic recall feature in Unite Us Platform and find the overall UI to be...
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Product
I have appreciated the ability to see documentation in Unite Us Platform from the organizations I...
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Relationship, Product
The referrals go through Unite Us Platform, and everything is fine, but there are a lot of times...
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Relationship
Unite Us is very proactive and always trying to figure out what is next. I have direct access to...
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Operations, Product
Our users are a little more challenging than others, so it is hard to tell whether problems with...
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Operations, Product
The technology is the easy part. The hard part when we do things at this scale is getting people to...
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Operations
Other users need to understand that technology only goes so far, so they need to not just think...
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Relationship, Product
We have done a lot of work in data integration and functionality with Unite Us. We ingest the data,...
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Loyalty, Relationship, Product
Unite Us continues to grow and expand with what we need. They are really good at all this advanced...
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Loyalty, Relationship, Product
Unite Us was willing to partner with other agencies to get us a complete solution that had all the...
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Product
The biggest challenge with Unite Us Platform is changing people's habits so that rather than jumping...
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Product
We are able to get a lot of usage information in Unite Us Platform, and there is a little separate...
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Operations
Unite Us has a lot of community partners that are involved with the platform, and that is great....
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Loyalty, Operations
Things are going a lot better with Unite Us. I think we are moving in the right direction. During...
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Loyalty
We were looking for products and tools, and we came across Unite Us Platform. We saw the value in...
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Product
When we onboarded the system, we were using a Google form to connect with our customers and track...
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Relationship
We have had quite a few changes in customer service representatives at Unite Us. We love them all,...
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Relationship
Unite Us has been great to work with. Their support teams turn things around fairly quickly. They...
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Operations
The training from Unite Us is hit or miss. They are beginning to offer more training for the...
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Loyalty, Relationship
The whole taste of things with Unite Us, especially at this point, is that they are scaling back...
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Product
There is a Unite Us Platform web app, so that is what different community organizations use. We can...
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Product
The public resource directory has lots of bugs, and at this point, we basically can't use it. It...
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Product
We have onboarded Unite Us Platform, and we have run into multiple situations where the vendor...
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Loyalty, Product
Unite Us has a lot of good data analysis software that we have been able to use. That has been a...
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Relationship
We have a customer support person from Unite Us, but we still have to enter tickets for any issues....
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Product
Unite Us Platform's user experience is good enough, but it isn't organized well. In NowPow's system,...
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Operations
Unite Us bought out NowPow, so we had to do our implementation with Unite Us, and that process was...
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Product, Value
Unite Us has been able to integrate with our system and do what we have needed them to do, like...
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Relationship
Our problem with Unite Us is really that their customer service has been awful. They haven't...
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Culture, Relationship, Product
When our providers were trying to identify agencies that we could work with through the system, we...
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Loyalty, Product
The language that Unite Us uses isn't always accessible, and the vendor's terminology isn't always...
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Relationship
If Unite Us takes our feedback, does something great, and really revamps the way they engage, then...
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Operations
Unite Us has good tools and resources that we can access in terms of workflows. The vendor's...
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Culture, Relationship
Unite Us isn't always forthcoming about the information and services that they offer to us. We have...
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Relationship, Operations
Unite Us does a really good job of marketing themselves as an organization that helps with social...
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Loyalty
It is safe to say that a social care referral platform is in the long-term plan, but Unite Us...
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Culture, Value
Unite Us is pretty good at being able to make little changes on the fly without nickel-and-diming...
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Relationship, Operations
I like that Unite Us doesn't necessarily use a canned, generic template because they have worked...
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Operations, Product
The ease of use for Unite Us Platform depends on how tech savvy the user is. But in general, if...
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Product
There isn't a tool out there that does everything that we would want it to do, but Unite Us offers...
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Relationship
Unite Us does updates where they share new fancy bells and whistles that we can add to our contract...
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Relationship
Sometimes we have to remind Unite Us or hold them to certain things, but we do not have a...
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Loyalty
Based on our experience and the outputs we had with Unite Us Platform, we have expanded the solution...
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Loyalty
We can click right into Unite Us Platform in our current EHR. We are looking at going to Epic, and...
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Loyalty
After our contract is up, some of our institutions will stay on the system, but our standard HIE...
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Operations, Product
Unite Us is not about interoperability. They are all about maximizing the number of referrals that...
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Relationship
The product doesn't work. It requires a handshake, and the vendor is only responsible for their side...
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Culture, Relationship
I would tell others not to buy Unite Us Platform. I give it two thumbs-down. Unite Us is totally...
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Product
There is a lack of consistency in the process. Unite Us claims the system is based on different...
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Loyalty, Relationship, Value
If somebody else were considering going with Unite Us, the advice I would give that organization...
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Loyalty, Relationship
As long as Unite Us continues on the track they are on, I will be more satisfied in the future...
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Culture, Loyalty
With Unite Us, I feel like we were oversold and underpromised early on. A lot of the things that we...
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Relationship
It would be great if the vendor's service people would answer emails. Our new client support service...
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Loyalty
In terms of whether Unite Us is part of our long-term plans, I feel like we will keep them for up to...
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Relationship, Operations
If someone else were implementing Unite Us Platform, I would encourage that organization to make...
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Culture, Value
The vendor used to charge for every little thing, but we renegotiated our contract. The vendor was...
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Relationship
What I have been so impressed about with Unite Us is when we brought them a list of problems, they...
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Relationship
Unite Us is one of the best vendors I have ever worked with. That has held true throughout our...
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Loyalty, Product, Value
With Unite Us, there is a real risk of not leaning in heavily enough around interoperability. I...
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Relationship
The vendor’s vision and the ability to execute are both fairly high, but they definitely take a...
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Product, Value
For ROI with Unite Us Platform, I wouldn't believe anybody who said they had a positive ROI with...
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Loyalty, Relationship, Product
I have a lot of exposure to platforms that do and don't work, and Unite Us Platform is very...
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Relationship
Unite Us has a really great leadership team and a vision, and they are very uniting in their work....
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Loyalty, Relationship, Product
In terms of Unite Us’ resource directory, we were used to NowPow's robust resource directory. We...
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Loyalty, Relationship
I would tell someone looking into Unite Us to be informed and to look at all the available vendors...
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Product
From our experience with NowPow in comparison to Unite Us, Unite Us definitely has some better...
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Relationship
In terms of Unite Us keeping all promises, there are instances where certain things take longer...
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Operations
My team that has attended Unite Us trainings thought that the trainings were just okay and could be...
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Relationship
Unite Us’ service is reactive. We would like it if they sent us reports on utilization during our...
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Loyalty, Relationship
Unite Us is trying to adjust to the changing landscape to meet our needs. They are trying to work on...
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Relationship, Operations
During the transition to Unite Us from our previous vendor, there were definitely a lot of bumps in...
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Loyalty
Unite Us Platform was chosen as part of an RFP process that we used to identify a tool for the...
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Product
When Unite Us Platform was presented to us and became an option, the closed-loop referral component...
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Operations, Product
Unite Us Platform is not as intuitive as I would like, so I do have to go back a few times to figure...
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Product
One thing we do has to be entered in some other areas, but none of the other tools did it. In Unite...
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Product
Unite Us Platform is a very powerful tool for connecting individuals to community resources, but it...
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Relationship
Unite Us’ customer service, staff, and vision are impressive. What I like about the vision is that I...
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Product
We use the system as a referral system, but to some degree, we also use the system as a case...
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Relationship, Operations
We had to do a lot of creating, working, and building to get the system together, and the vendor was...
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Relationship
The work that we have done with the vendor has been pretty fast paced. When we have gotten...
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Product, Value
Our time with Unite Us has been a very positive experience for us. Our experience with Unite Us'...
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Product
The way Unite Us presents everything is beautifully crafted. Depending on what we want, we just have...
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Relationship, Operations
Everything with Unite Us Platform has gone well. The migration project went as expected, and we met...
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Loyalty, Product
The Unite Us referral platform is not optimized for an LGBTQIA+ population. For example, the...
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Loyalty, Product
The big difference between Unite Us Platform and the NowPow product that we were using is that Unite...
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Product
There are some data collection issues in Unite Us Platform. There is an option labeled Other that...
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Product
Unite Us Platform itself works as expected, but the product is only ever as good as the capacity of...
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Loyalty, Product
The technology in general on Unite Us Platform is designed to provide a solution for a very...
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Relationship
Unite Us tries to deliver new technology to meet our needs, but they have some barriers because they...
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Loyalty, Product
Unite Us Platform is very straightforward. It is a unique tool. There aren't a lot of comparable...
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Relationship
When Unite Us commits to something, they will see it through.
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Relationship
The one person we were working with was completely amazing, and then Unite Us made cutbacks, so we...
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Loyalty
I think Unite Us overpromised and underdelivered. We use Unite Us Platform to reach out to other...
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Product
Unite Us Platform is an excellent resource for connecting other organizations like ours with social...
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Loyalty, Product
We implemented the vendor’s community information exchange as a requirement for administering our...
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Relationship
Our account manager at Unite Us is absolutely the most approachable person and is very motivated to...
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Culture, Relationship
I would buy Unite Us Platform again, but saying the vendor keeps all promises is a bit big of a...
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Loyalty, Product
My wish list item for Unite Us Platform would be interoperability. I know that there are some...
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Relationship
Getting ahead of the known requirements of the CCO as it pertains to the use of Unite Us Platform is...
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Product
I have heard that folks are very happy with the system. I do like the capabilities for the...
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Loyalty, Product
We are working through some recommended improvements now. I would like the product to be a little...
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Relationship, Operations
The go-live has been good. Obviously, anytime we change something, we have to look at our workflow,...
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Loyalty
Unite Us Platform is part of our long-term plans. We certainly need a well-vetted, local, responsive...
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Product
Unite Us Platform has been super helpful in connecting with the resources in our area, and the...
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Relationship
The response time from Unite Us when we need answers ranges from almost instant to a couple of days,...
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Relationship, Product
When working with Unite Us Platform, the most important thing is to have a proper connection with...
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Relationship, Product
It is difficult for us to get our frontline staff to change from making a call to the food pantry...
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Loyalty, Product
Our main goal is to get behavioral health providers to use Unite Us Platform for SDOH referrals and...
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Value
Unite Us doesn't nickel-and-dime us. I would buy the system again, but not right now. That is all...
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Loyalty
The system isn't giving us the data that we contracted with the vendor for. I am optimistic that we...
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Loyalty, Product
Unite Us Platform was built at its outset for SDOH. That is its strength, and there is nothing wrong...
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Loyalty, Value
If I had a friend looking at Unite Us Platform, I would recommend the product to them depending on...
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Loyalty, Product
We have our own referral platform for behavioral health services. I have some people who have said...
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Loyalty
We were going to build out the SDOH services in our referral tool, and we chose not to. That is not...
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Product
We can email or text a form to clients through the system, but I really want something that we could...
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Value
Unite Us Platform is free for nonprofit organizations, so it doesn't cost anything for those...
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Loyalty, Value
The system has worked amazingly for us, and it is very important for us to continue using the...
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Product
I like the product's closed loop referring capabilities and payment platforms that allow us to...
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Relationship
Unite Us has been an incredible partner. That doesn't mean that we like everything that they do, but...
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Product
One thing that I would love to see from the vendor would be more patient-facing capabilities. As we...
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Operations
For training, Unite Us has virtual classes and videos, so we can talk with people. The vendor also...
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Relationship, Operations
We are in the middle of a project, and that project has been a very big lift and a lot of work....
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Loyalty, Relationship
Unite Us is proactive in a lot of areas, but there is still some opportunity for changes in Star...
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Product
One of Unite Us’ strengths is in their enterprise approach to the product. They make it so that we...
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Loyalty, Relationship, Product
I would love for Unite Us to be more proactive and create dashboards and tracking to help with...
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Loyalty, Relationship
Our account executives at Unite Us are great, and we continue to figure out new ways to use the data...
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Value
We have seen an increased return on investment year over year by using Unite Us Platform because...
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Operations
Unite Us was great at the implementation, especially compared to some other vendors. Also, our...
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Product
There is one thing Unite Us isn’t doing. They used to do predictive cut points for SARS measures,...
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Product
Some of Unite Us Platform's integrations with electronic medical record systems have been done...
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Product
The coordination of referrals across sectors and among partners is Unite Us' real strength. All the...
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Product
As the services that community-based organizations provide begin to become more standardized and...
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Loyalty, Relationship, Product
Unite Us is an incredible company, and they have the right vision. But they need help in their...
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Loyalty, Product
Unite Us needs to get all the critical bidirectional interoperability with the major EHRs done so...
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Product
My experience with Unite Us Platform is great, especially because I can send referrals within the system....
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