Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Acute Care EMR on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Sunrise Comments
Filtered view: All

KLAS VP of Research / Strategy, Clinical - Coray Tate
Subject Expert

Coray Tate

VP of Research / Strategy, Clinical

coray.tate@klasresearch.com

801-404-5265

 
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Acute Care EMR on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

VP/Other Executive

We like that we can give our clinicians evidence by using another system in Sunrise Acute Care....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Allscripts has some good people working for them, but our experience with their business overall has...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Allscripts story is reminiscent of another vendor who would show their customers one of their...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If we are going to do any upgrades for the next year, we have to plan because we have to get our...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The last upgrade we did with Allscripts was a horror show. The project manager was terrible. They...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I like my support people at Allscripts. I have found the right people to talk to. We have a lot of...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don’t like Allscripts’ executive involvement. They get involved, but they don’t solve anything.

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is very configurable. We have learned what we can configure, and we have implemented a...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts is an easy vendor to deal with. When we have issues, we reach out to them, and we get the...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system could develop in terms of knowledge-based education and administration. Our previous...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is average. It is not intuitive, and it is quirky. The documents in the system aren't as...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I see the vendor wanting to change the product. There have been some changes recently to chart...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Allscripts is genuinely and sincerely trying to execute on the things that they are promising or at...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We would like to see the performance improve with Sunrise Acute Care. It would be nice to have more...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The vendor has made a lot of improvements to Sunrise Acute Care during the time that I have used it....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We can tell that Allscripts has put a lot of work into improving their customer service. They have...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

I have been pushing the vendor to be more of a partner to us. Part of the problem is that our...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are 50/50 split on whether the product is part of our long-term plans at this point. The...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor doesn’t really keep their promises. We have tried to optimize a few times, and the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is satisfactory and does what the vendor said it would do, but there are opportunities...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We can’t get any facts from the vendor's support. There is a lack of desire on the vendor's part to...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I wouldn’t recommend the product in its current state. We are on an antiquated version, but I would...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We do have trouble getting things fixed in Sunrise Acute Care. When there is an issue that occurs,...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The version of Sunrise Acute Care that we are on is not the best. We were previously on a different...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There was never training on Sunrise Acute Care. At the beginning, there was a bit of training, but...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am not a big fan of Sunrise Acute Care. I know it pretty well and can use it easily, but I prefer...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Our salesperson is excellent. When it comes to development, the flexibility and interoperability in...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The one thing that I wish Allscripts would improve is their implementation services and staff....

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Allscripts keeps their promises. They tell us what the product can do, and they deliver that. Their...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It appears that the system we are moving to has a lot better online training videos that are...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We just had a very uneventful, boring upgrade, and that is quite delightful. The feedback I get from...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The quality of support varies depending on the person; for some things, the support is really...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We have looked at switching systems, and it is a big financial mistake to do that. The vendors in...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

When we bought Allscripts’ solution, it was the best EHR system in America. The problem is that when...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

In retrospect, other vendors wouldn’t talk to us or wanted us to buy the entire system, so...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

If I really wanted to, I could call Paul Black and tell him that he did something that really made...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We negotiated the contract, and once in a while, Allscripts tries to add a few things. A couple of...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The training for our staff is pretty good; I never see any issues with that. Sunrise Acute Care is...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

There are some mapping issues and a few other things. Probably my biggest bugaboo is I can’t stand...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Integration is probably Allscripts' biggest weakness. Their integration with SMART on FHIR has been...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Of all the EHRs that anyone is on around here and people complain about, the Allscripts solution is...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Allscripts should have put access to the database for opiates in the system. When we prescribe...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

I really like our new representatives. I liked the ones we had a couple of years ago, but then we...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I like how Sunrise Acute Care integrates with all the different departments well. It is robust. We...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I wouldn't mind having longitudinal views of patients across the system in terms of where they have...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

One thing Allscripts could always focus on is interoperability. That is where healthcare needs to...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

As an end user, I am not super happy with Sunrise Acute Care, but I have learned to deal with it. I...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When it comes to how easy it is to train somebody to use the system, it is much more difficult to...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have unplanned downtime at least once a week that relates to upcoming or previously posted...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Part of the problem we have in our institution is that our EHR doesn’t play nice with others. It is...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am not positive that we would buy Sunrise Acute Care again. I am not too happy with Allscripts'...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would like to see better training because Allscripts should explain their product and features...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Allscripts comes up with new technology because their product is an EMR, so they have to keep up...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sometimes Allscripts assigns things to the wrong person, or they don’t get back to us in a timely...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I really don't view our Allscripts platform as one of multiple parts. It really feels like one...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have had Sunrise Acute Care forever. I keep it around because of the openness of the system. It...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Sunrise Acute Care is getting stale. The underlying subsystem is from a Canadian acquisition, and...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Allscripts' interface team is really good, but we have to go back and rework some of the interfaces...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Allscripts keeps their promises on certain components but not on others. The platform has a lot of...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I would give the training on the clinical IT side a higher score, but I would give the go-live...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We have a lot of exposure to the executives. On the clinical side for emergency things, I would rate...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

One of the things that were probably ill advised from the get-go is Allscripts didn’t make discrete...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

I wouldn’t buy all the pieces of the Sunrise solution again. If I had my way, there are components I...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Allscripts is working with us, but I am not sure that they are entirely listening to us because one...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

I didn’t like how Allscripts did their patient portal. We have their legacy patient portal. They...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The vendor doesn't have machine learning and true AI. They have medical logic modules, and we can...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

In terms of new technology, the vendor is moving from their agreement with Atos over to Microsoft...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Our relationship with Allscripts has improved and feels like a partnership. The vendor has changed a...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The vendor is willing to customize training for us, look at the curriculum, and say where we need to...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The problem with Sunrise Acute Care is that it is highly customizable. Allscripts isn't prescriptive...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Allscripts stays up to date with infrastructure back ends. They are continuously keeping up with the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has done a fair job of having proactive service. Probably our biggest challenge with...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Getting our money's worth out of the software is a two-way street. We are purchasing software and...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have definitely seen improvements. Allscripts is working to improve certain areas. Some of our...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sunrise Acute Care is a very good product on the market. Some physicians that use a top EHR at...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have been live on the Allscripts product for many years. It has been going well. We took on a...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Allscripts has kept all of their promises within reason. I would say that there have been more...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Allscripts really hasn't needed to give us any help during the COVID-19 crisis. We have adjusted our...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is supporting our integration goals because of its flexibility. We don't have an...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had some hiccups with the system, but no matter what system we have, the end users aren’t...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

For now, we are planning on staying with Allscripts. The biggest issue that we have is cost. The...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There haven’t been any additional surprise costs with Allscripts. The biggest surprise comes...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If we were starting with a clean slate, there are newer products in the Allscripts line that would...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The upgrades have gotten better, but our first couple of upgrades were rough. The upgrades depend on...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We pay a significant amount of money to have access to education from Allscripts. The course is...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We need some things for meaningful use and need to promote interoperability through Allscripts. I am...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Some of our issues are self-inflicted. We used to have a culture that was basically giving the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One big thing we are looking forward to implementing is the Compass tool, which we think is going to...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Things are going very well now, but we haven't always had a smooth path. Getting on the hosted...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we purchased Sunrise Acute Care, the vendor proposed a really great picture of how they would...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Allscripts still uses a homegrown thing for integration, and not many people are experts on this...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Allscripts is proactive and keeps up with CMS' promoting interoperability program and meaningful use...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is room for improvement in terms of how the Allscripts system performs based on the way it is...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts' support is usually pretty responsive. I don’t interact with the vendor's higher-level...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Enhancement request is one of my least favorite terms. I always joke that an enhancement request...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has been really amazing at supporting us during the COVID-19 crisis. They have put some...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I think we are going to have a good year with Allscripts and that we will be very satisfied with...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has come a long way with meaningful use, helping us meet all the measures, and the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Allscripts will tell us that Sunrise Acute Care will need to be down for an update, and we will have...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The product is part of our long-term plans. Our organization has been encouraging all hospitals in...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I probably wouldn't buy the product again, to be honest. If we had to make the decision again, we...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I wouldn't say that Allscripts keeps all their promises. We have the ED module, and it is very...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Allscripts does charge for every little thing. When we ask for an enhancement, that is especially...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When we had a recent upgrade, it was a complete disaster. Sometimes we have to have downtime so that...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

In terms of what would make the vendor's training better, I think that more support would be...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have done a lot with the product to get it to work for us. We have gotten used to it. The product...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We need to share information. Let's say we are discharging an inpatient. We would like the ability...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The pop-up alerts could be much better designed to help us avoid alert fatigue. We did turn a lot of...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

With COVID-19, we had to build all our own things. We had another EMR before, and I don't know what...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The responsiveness of Allscripts' ongoing support people could be better. Allscripts should have...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The product is very expensive, and I think they could do some of the builds rather than us having to...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

If people asked me about the product, I would ask them about their other options. If they were going...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

We have had the product for a long time, and it still doesn't integrate with several of the key...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

We have had Allscripts executives here, and they have said and offered great things. But there is no...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Part of our problem is that we have become too customized. If I saw Allscripts' clean product, I...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Allscripts used to be cutting edge. They had leading technology back when we first got the system....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Allscripts is not the most popular product in the world in terms of EHRs. Some of the issues with...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

If we were starting from scratch and didn’t have an EMR, we would probably look at another vendor. A...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Our most recent Allscripts upgrade didn’t go as well as we would have liked. Some of the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Sometimes when we have problems, Allscripts can’t fix them. We escalate our issues, and...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I would probably recommend Allscripts as long as people install the software correctly, optimize...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We are probably going to put some bolt-ons into Allscripts' system. I am hoping that changes user satisfaction....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Throughout the pandemic, there have been changes that Allscripts has worked on and shared with us....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Our support from Allscripts was supposed to have ended, but then COVID-19 hit, so Allscripts...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The issues we have with Allscripts are mostly with the use of the product and the training piece....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

When it comes to interoperability, Allscripts unfortunately gets in their own way about 60% of the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I am very happy with the product. I love everything about it. The outcomes we receive are great. The...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I don’t think I could be any happier with how Allscripts responded to COVID-19. They were very...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We have a very close partnership with Allscripts. Allscripts definitely listens to their customers...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Allscripts is not good at keeping all promises. I really don’t think they are deceitful. They have...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Allscripts does try to nickel-and-dime us. There are things that are additional costs once they are...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Supporting our integration or interoperability goals is one of Allscripts' strengths.

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

There is a push from Allscripts to get their new releases out the door, and because of that push, I...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The ease of use is strong because there are multiple ways to do things. That does frustrate some...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We don’t have a problem with Allscripts’ executive involvement. We have regular discussions with the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

I think my overall satisfaction will increase. I do see good things with the new upgrade, so if that...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I would give Allscripts the highest score for supporting us through the COVID-19 pandemic. They have...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We rolled out this solution several years ago. At the time, we didn't require our physicians to use...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The vendor charges us for things here and there, but I think that we have a really good working...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would buy the product again. The vendor has supported us well during the COVID-19 crisis, and I...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is pretty proactive in terms of their service for the product. The vendor is a little...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Allscripts has a good toolbox, but they need to be more agile. We have several needs right now after...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Allscripts didn’t have much of a role during the COVID-19 crisis. We had to expand our workstations...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The system has had major pain points for us. We have had a multitude of issues. The length of time...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The support we get from Allscripts is okay. They do a good job of giving us a heads-up before...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Our decision was driven by the need for an integrative medical record in the clinical process on the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

We have seen some improvement on the clinical side. It is actually pretty good, so I would consider...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Allscripts did internalize and accept a lot of cost. During the implementation, they absorbed a lot...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

I would rate the clinical side a lot higher for working as promoted as opposed to some of...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

We haven't really had a lot of upgrades yet. We are due for one. Allscripts has fixes in future...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

The transfer of clinical information is better now. The clinic tells us that the system is good. The...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I would give Allscripts' ongoing support the highest score. We create a case online, and the vendor...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I wouldn't say that we purchased any technology for unexpected gaps. The technology we had to...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Whether the product works as promoted is tricky to say. Customers can build the platform any way...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The product isn't intuitive in any sense of the word. We can't just bring someone in and expect the...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I would give the vendor the highest score for executive involvement. We had some issues during one...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We can use the product like it is supposed to be used. A lot of physicians are seeing more than 25...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Like many vendors, Allscripts purchases different modules and still doesn’t have them integrated...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts' system is highly customizable. We have been able to build our order entry forms and...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In terms of clinical documentation, we were used to a tab that took us from one area of...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts was behind in their support for COVID-19. We were building things for that before they did....

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The upgrades to Allscripts' system are a nightmare. We are always behind, and our outsource team...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Sunrise Acute Care had a bigger learning curve than our other system, but we had very good training....

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The providers get prompts from the hospital, and those are driven by the lack of documentation on...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The system does a very good job of supporting our integration goals. The hospital is likely going to...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The only thing that comes to mind when I think about the ROI is that we currently have to go into a...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

The clinical experience really hasn’t changed much in the years that the EMR has been in place. The...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Allscripts could make the EMR easy to use. The workflow doesn't make sense, specifically for the ED....

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF