Sunrise
Filtered view: All

Subject Expert
Coray Tate
VP of Research / Strategy, Clinical
KLAS VP of Research / Strategy, Clinical - Coray Tate
 
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by
Manager

Allscripts’ support team is based in India, and those people don't seem to understand how patients...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Sunrise programming could be a lot more user focused. The user has a huge learning curve, and in...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Even though the vendor is not delivering much new technology, I don't need much new technology. The...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Overall, Allscripts offers a good product. There are some places where Allscripts could make the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

A lot of Allscripts’ support is based in India. The people in India are extremely polite,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is not easy to use because doing standardized documentation is challenging. We have to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts’ support is overall very good, and I am able to open tickets on the web or by phone. The...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't know how much executive involvement is needed, but I don't see executive involvement from Allscripts....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts' system is considerably less expensive than Epic's. But Allscripts doesn't offer...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor keeps their promises on some things, and on other things, the vendor doesn't. And...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor’s charges are fair. If we want certain modules or certain support, we pay for that, so...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We tend to run into a lot of issues with implementation and support. We have to take patches, and...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we have system issues, we don't get any kind of preventive notice from the vendor. Our own team...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

For other organizations, there may be a scenario where Sunrise has an advantage. But I wouldn’t...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am excited to be moving away from Allscripts because we will have access to some new features and...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

A few years ago, I would not have given Allscripts nearly as high of marks as I do now because there...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts can make a lot of modifications to the system, so our providers are always asking for...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have had challenges with Allscripts. When we need them to do things, it takes them forever to get...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts became a vendor by combining the products from some other vendors that they took over....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would not buy Allscripts' software again because the market is moving to Cerner or Epic at too...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Allscripts is very slow to deliver on promises. The vendor announces things before they are fully...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We can easily make Sunrise what we want it to be; it is very customizable. As long as we have the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We can export data from Sunrise to another system for reporting, but Sunrise's reporting...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts is pretty responsive. We work with their offshore team, so sometimes it is challenging to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sunrise doesn't have a lot of trending capability, which is what the nurses often look for with...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Once we have taken an upgrade and we get it stable, which takes several months, we have pretty good...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our staff is relatively happy with Sunrise, and the ease of use is solid. The product is not...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We spend a lot of time making road maps with Allscripts, and we get excited when they show specific...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Based on my experience with other vendors, Allscripts charges way more than they should, but they do...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

After upgrades, we spend months digging out of problems because the quality of the code is very...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The best things about Sunrise are that it is flexible and customizable. The way clinicians process...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Allscripts is very proactive in some areas, but they struggle with the third-party products we buy...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sunrise allows customers to do their own customizations. But this is also a pain point because...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don’t think Allscripts’ different divisions talk to one another. Allscripts has developers around...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sunrise does not integrate with our other systems very well. It is problematic and needs constant...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sunrise doesn't have a lot of information behind the scenes. It is only as smart as the people who...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I haven't had any training since we got the product a while ago. The product requires an exorbitant...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product doesn't do anything. The software doesn't collect the kind of data that we can actually...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had some organizational changes that have limited the product’s development, but even before...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor recognizes that we need upgrades when we have server malfunctions or when something...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

With this pandemic, being mobile is critically important. Our providers are working outside of exam...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The acute care side of the product seems to be Allscripts’ status quo. There are incremental...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The user interface looks like something from the nineties. It is not smooth for the clinician to...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Allscripts is very responsive. I am quite happy about that. They have a simple ticketing system, and...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Overall, the solution is built and updated in a way that makes it easy to work with. It can keep up...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The actual upgrade process for the solution is painful. It requires a lot of testing and a lot of...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Everything that we need from the system is available to all users of the system. I can't think of...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Allscripts has been quite good about providing visibility when it comes to their development and...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We wanted to replace our notes with the newly formatted notes that Allscripts has developed. It...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Whether I would recommend Allscripts' system to a friend would depend on whether I wanted to keep...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

A lot of the things that Allscripts has to do won't come about until later releases. We have a major...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The product hasn't changed in the last few years. As meaningful use rules have come out, Allscripts...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Recently, we have had many issues regarding meaningful use, completion, and communication. The...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Allscripts isn't expensive. They were the least expensive vendor when we purchased them. We have...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

I used to really like Allscripts, but I am very down on them now. They haven’t kept up with the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Nothing is integrated with Sunrise. We want to integrate several other systems, and that has been...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have a good contract with Allscripts, and that is the reason we stay with them. We have had a...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I have zero confidence in Allscripts' ability to continue to innovate and drive good solutions....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Allscripts' support and development has deteriorated, and things aren't going quite as well as we...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

This is the first year we are definitely reconsidering whether we should have gone with Allscripts....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are extremely dissatisfied with Sunrise. It takes a long time for us to do anything with...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I like my off-shore team from Allscripts a lot. They work very hard for us.

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sunrise wasn't implemented well at our hospital. That is the only reason that I give Allscripts any...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Allscripts looks like a company that is circling the drain. They are charging more and more for less...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We want our entire organization to be on Sunrise. The primary driver for that was just a desire by...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are happy with the product overall. The platform has been pretty stable for us. Nothing has...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The platform is so customizable that it is difficult for the vendor to provide anything other than...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor really needs to look at the user interface and efficiency of moving in the tool. They...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We work with a lot of vendors. Allscripts is pretty good. When we log a ticket, Allscripts is...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor's proactivity has improved. They are fairly proactive with emails, notifications, alerts,...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor executives are pretty involved from senior project management and client representatives...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor gives us the tools we need, but because the solution is so customizable, we have to...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is not something that we just plug in and have work out of the box. If an organization...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Allscripts’ strength is that they have an enterprise solution for both the acute and ambulatory...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Allscripts’ weakness is that they don't have an enterprise HIM product. They rely on Hyland's...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

If the price were the same, then I would buy Allscripts' product again if I were starting over. If I...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Allscripts has kept promises, but with a lot of push from us. Once they are committed, they keep...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The ServiceNow product has not been fully integrated within Allscripts' system because it is in a...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Allscripts is proactive because they bring things to our attention. But there is still room for...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I have the executives’ numbers on my cell phone, and when I have called them, they have answered....

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Allscripts is definitely part of our long-term plans. If I wanted someone to stay my friend, I would...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The whole reason for going to a single platform was to get off the different applications for every...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Everyone knows the clinical system pretty well. It is pretty standard to make changes and tweaks...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We have had the same client executives for years. Anytime we need something or there is an issue, we...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Allscripts has not delivered on the promise of Sunrise. They have talked about it being a solution...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I really like the direction that Allscripts is going with Sunrise. They have just recently started...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Moving to Sunrise was definitely complex. The implementation was challenging, but it was also the...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Some of the headaches that we have dealt with regarding Allscripts have been because of their...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Allscripts has a vision that is patient centered. That vision involves having an integrated medical...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Leaving Allscripts was the best decision we have ever made, and it puts the kibosh on us starting...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sunrise has a bunch of weird, clunky things. One example is that if we are in the Sunrise pharmacy...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't know that we actually got much in the way of service from Allscripts. I never saw any...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We like that we can give our clinicians evidence by using another system in Sunrise Acute Care....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Allscripts has some good people working for them, but our experience with their business overall has...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Allscripts story is reminiscent of another vendor who would show their customers one of their...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If we are going to do any upgrades for the next year, we have to plan because we have to get our...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The last upgrade we did with Allscripts was a horror show. The project manager was terrible. They...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I like my support people at Allscripts. I have found the right people to talk to. We have a lot of...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don’t like Allscripts’ executive involvement. They get involved, but they don’t solve anything.

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is very configurable. We have learned what we can configure, and we have implemented a...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts is an easy vendor to deal with. When we have issues, we reach out to them, and we get the...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system could develop in terms of knowledge-based education and administration. Our previous...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is average. It is not intuitive, and it is quirky. The documents in the system aren't as...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I see the vendor wanting to change the product. There have been some changes recently to chart...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles
View All Reports
Related Reports