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Coray Tate
VP of Research / Strategy, Clinical
KLAS VP of Research / Strategy, Clinical - Coray Tate
 
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User Commentary

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Director

We are extremely dissatisfied with Sunrise. It takes a long time for us to do anything with...

Nov 2021
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Director

I like my off-shore team from Allscripts a lot. They work very hard for us.

Nov 2021
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Director

Sunrise wasn't implemented well at our hospital. That is the only reason that I give Allscripts any...

Nov 2021
||
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Director

Allscripts looks like a company that is circling the drain. They are charging more and more for less...

Nov 2021
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Director

We want our entire organization to be on Sunrise. The primary driver for that was just a desire by...

Sep 2021
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Director

We are happy with the product overall. The platform has been pretty stable for us. Nothing has...

Sep 2021
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Director

The platform is so customizable that it is difficult for the vendor to provide anything other than...

Sep 2021
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Director

The vendor really needs to look at the user interface and efficiency of moving in the tool. They...

Sep 2021
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Director

We work with a lot of vendors. Allscripts is pretty good. When we log a ticket, Allscripts is...

Sep 2021
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Director

The vendor's proactivity has improved. They are fairly proactive with emails, notifications, alerts,...

Sep 2021
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Director

The vendor executives are pretty involved from senior project management and client representatives...

Sep 2021
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Director

The vendor gives us the tools we need, but because the solution is so customizable, we have to...

Sep 2021
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Director

The system is not something that we just plug in and have work out of the box. If an organization...

Sep 2021
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CIO

Allscripts’ strength is that they have an enterprise solution for both the acute and ambulatory...

Sep 2021
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CIO

Allscripts’ weakness is that they don't have an enterprise HIM product. They rely on Hyland's...

Sep 2021
||
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CIO

If the price were the same, then I would buy Allscripts' product again if I were starting over. If I...

Sep 2021
||
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CIO

Allscripts has kept promises, but with a lot of push from us. Once they are committed, they keep...

Sep 2021
||
(0)
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CIO

The ServiceNow product has not been fully integrated within Allscripts' system because it is in a...

Sep 2021
||
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CIO

Allscripts is proactive because they bring things to our attention. But there is still room for...

Sep 2021
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CIO

I have the executives’ numbers on my cell phone, and when I have called them, they have answered....

Sep 2021
||
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CIO

The whole reason for going to a single platform was to get off the different applications for every...

Aug 2021
||
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CIO

Everyone knows the clinical system pretty well. It is pretty standard to make changes and tweaks...

Aug 2021
||
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CIO

We have had the same client executives for years. Anytime we need something or there is an issue, we...

Aug 2021
||
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CIO

Allscripts has not delivered on the promise of Sunrise. They have talked about it being a solution...

Aug 2021
||
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CIO

I really like the direction that Allscripts is going with Sunrise. They have just recently started...

Aug 2021
||
(0)
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CIO

Moving to Sunrise was definitely complex. The implementation was challenging, but it was also the...

Aug 2021
||
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CIO

Some of the headaches that we have dealt with regarding Allscripts have been because of their...

Aug 2021
||
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CIO

Allscripts has a vision that is patient centered. That vision involves having an integrated medical...

Aug 2021
||
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Director

Leaving Allscripts was the best decision we have ever made, and it puts the kibosh on us starting...

Aug 2021
||
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Director

Sunrise has a bunch of weird, clunky things. One example is that if we are in the Sunrise pharmacy...

Aug 2021
||
(0)
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Director

I don't know that we actually got much in the way of service from Allscripts. I never saw any...

Aug 2021
||
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VP/Other Executive

We like that we can give our clinicians evidence by using another system in Sunrise Acute Care....

Jul 2021
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Director

Allscripts has some good people working for them, but our experience with their business overall has...

Jun 2021
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Director

The Allscripts story is reminiscent of another vendor who would show their customers one of their...

Jun 2021
||
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Director

If we are going to do any upgrades for the next year, we have to plan because we have to get our...

Jun 2021
||
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Director

The last upgrade we did with Allscripts was a horror show. The project manager was terrible. They...

Jun 2021
||
(0)
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Director

I like my support people at Allscripts. I have found the right people to talk to. We have a lot of...

Jun 2021
||
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Director

I don’t like Allscripts’ executive involvement. They get involved, but they don’t solve anything.

Jun 2021
||
(0)
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Manager

The product is very configurable. We have learned what we can configure, and we have implemented a...

Jun 2021
||
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Manager

Allscripts is an easy vendor to deal with. When we have issues, we reach out to them, and we get the...

Jun 2021
||
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Manager

The system could develop in terms of knowledge-based education and administration. Our previous...

Jun 2021
||
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Director

The system is average. It is not intuitive, and it is quirky. The documents in the system aren't as...

May 2021
||
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Director

I see the vendor wanting to change the product. There have been some changes recently to chart...

May 2021
||
(0)
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CMIO

Allscripts is genuinely and sincerely trying to execute on the things that they are promising or at...

May 2021
||
(0)
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CMIO

We would like to see the performance improve with Sunrise Acute Care. It would be nice to have more...

May 2021
||
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CMIO

The vendor has made a lot of improvements to Sunrise Acute Care during the time that I have used it....

Apr 2021
||
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CMIO

We can tell that Allscripts has put a lot of work into improving their customer service. They have...

Apr 2021
||
(0)
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CMIO

I have been pushing the vendor to be more of a partner to us. Part of the problem is that our...

Apr 2021
||
(0)
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Manager

We are 50/50 split on whether the product is part of our long-term plans at this point. The...

Apr 2021
||
(0)
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Manager

The vendor doesn’t really keep their promises. We have tried to optimize a few times, and the...

Apr 2021
||
(0)
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Manager

The product is satisfactory and does what the vendor said it would do, but there are opportunities...

Apr 2021
||
(0)
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Manager

We can’t get any facts from the vendor's support. There is a lack of desire on the vendor's part to...

Apr 2021
||
(0)
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Manager

I wouldn’t recommend the product in its current state. We are on an antiquated version, but I would...

Apr 2021
||
(0)
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Manager

We do have trouble getting things fixed in Sunrise Acute Care. When there is an issue that occurs,...

Mar 2021
||
(0)
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Manager

The version of Sunrise Acute Care that we are on is not the best. We were previously on a different...

Mar 2021
||
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Manager

There was never training on Sunrise Acute Care. At the beginning, there was a bit of training, but...

Mar 2021
||
(0)
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Manager

I am not a big fan of Sunrise Acute Care. I know it pretty well and can use it easily, but I prefer...

Mar 2021
||
(0)
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CIO

Our salesperson is excellent. When it comes to development, the flexibility and interoperability in...

Feb 2021
||
(0)
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CIO

The one thing that I wish Allscripts would improve is their implementation services and staff....

Feb 2021
||
(0)
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CMIO

Allscripts keeps their promises. They tell us what the product can do, and they deliver that. Their...

Feb 2021
||
(0)
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Manager

It appears that the system we are moving to has a lot better online training videos that are...

Feb 2021
||
(0)
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Manager

We just had a very uneventful, boring upgrade, and that is quite delightful. The feedback I get from...

Feb 2021
||
(0)
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Manager

The quality of support varies depending on the person; for some things, the support is really...

Feb 2021
||
(0)
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CMIO

We have looked at switching systems, and it is a big financial mistake to do that. The vendors in...

Feb 2021
||
(0)
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CMIO

When we bought Allscripts’ solution, it was the best EHR system in America. The problem is that when...

Feb 2021
||
(0)
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CMIO

In retrospect, other vendors wouldn’t talk to us or wanted us to buy the entire system, so...

Feb 2021
||
(0)
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CMIO

If I really wanted to, I could call Paul Black and tell him that he did something that really made...

Feb 2021
||
(0)
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CMIO

We negotiated the contract, and once in a while, Allscripts tries to add a few things. A couple of...

Feb 2021
||
(0)
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CMIO

The training for our staff is pretty good; I never see any issues with that. Sunrise Acute Care is...

Feb 2021
||
(0)
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CMIO

There are some mapping issues and a few other things. Probably my biggest bugaboo is I can’t stand...

Feb 2021
||
(0)
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CMIO

Integration is probably Allscripts' biggest weakness. Their integration with SMART on FHIR has been...

Feb 2021
||
(0)
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CMIO

Of all the EHRs that anyone is on around here and people complain about, the Allscripts solution is...

Feb 2021
||
(0)
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CMIO

Allscripts should have put access to the database for opiates in the system. When we prescribe...

Feb 2021
||
(0)
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CMIO

I really like our new representatives. I liked the ones we had a couple of years ago, but then we...

Feb 2021
||
(0)
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Director

I like how Sunrise Acute Care integrates with all the different departments well. It is robust. We...

Feb 2021
||
(0)
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Director

I wouldn't mind having longitudinal views of patients across the system in terms of where they have...

Feb 2021
||
(0)
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CIO

One thing Allscripts could always focus on is interoperability. That is where healthcare needs to...

Feb 2021
||
(0)
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Manager

As an end user, I am not super happy with Sunrise Acute Care, but I have learned to deal with it. I...

Jan 2021
||
(0)
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Manager

When it comes to how easy it is to train somebody to use the system, it is much more difficult to...

Jan 2021
||
(0)
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Manager

We have unplanned downtime at least once a week that relates to upcoming or previously posted...

Jan 2021
||
(0)
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Manager

Part of the problem we have in our institution is that our EHR doesn’t play nice with others. It is...

Jan 2021
||
(0)
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Director

I am not positive that we would buy Sunrise Acute Care again. I am not too happy with Allscripts'...

Jan 2021
||
(0)
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Director

I would like to see better training because Allscripts should explain their product and features...

Jan 2021
||
(0)
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Director

Allscripts comes up with new technology because their product is an EMR, so they have to keep up...

Jan 2021
||
(0)
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Director

Sometimes Allscripts assigns things to the wrong person, or they don’t get back to us in a timely...

Jan 2021
||
(0)
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CIO

I really don't view our Allscripts platform as one of multiple parts. It really feels like one...

Jan 2021
||
(0)
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VP/Other Executive

We have had Sunrise Acute Care forever. I keep it around because of the openness of the system. It...

Jan 2021
||
(0)
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VP/Other Executive

Sunrise Acute Care is getting stale. The underlying subsystem is from a Canadian acquisition, and...

Jan 2021
||
(0)
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CIO

Allscripts' interface team is really good, but we have to go back and rework some of the interfaces...

Jan 2021
||
(0)
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CIO

Allscripts keeps their promises on certain components but not on others. The platform has a lot of...

Jan 2021
||
(0)
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CIO

I would give the training on the clinical IT side a higher score, but I would give the go-live...

Jan 2021
||
(0)
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CIO

We have a lot of exposure to the executives. On the clinical side for emergency things, I would rate...

Jan 2021
||
(0)
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COO

One of the things that were probably ill advised from the get-go is Allscripts didn’t make discrete...

Dec 2020
||
(0)
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COO

I wouldn’t buy all the pieces of the Sunrise solution again. If I had my way, there are components I...

Dec 2020
||
(0)
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COO

Allscripts is working with us, but I am not sure that they are entirely listening to us because one...

Dec 2020
||
(0)
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COO

I didn’t like how Allscripts did their patient portal. We have their legacy patient portal. They...

Dec 2020
||
(0)
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CIO

The vendor doesn't have machine learning and true AI. They have medical logic modules, and we can...

Dec 2020
||
(0)
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CIO

In terms of new technology, the vendor is moving from their agreement with Atos over to Microsoft...

Dec 2020
||
(0)
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CIO

Our relationship with Allscripts has improved and feels like a partnership. The vendor has changed a...

Dec 2020
||
(0)
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CIO

The vendor is willing to customize training for us, look at the curriculum, and say where we need to...

Dec 2020
||
(0)
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CIO

The problem with Sunrise Acute Care is that it is highly customizable. Allscripts isn't prescriptive...

Dec 2020
||
(0)
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Director

Allscripts stays up to date with infrastructure back ends. They are continuously keeping up with the...

Dec 2020
||
(0)
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Director

The vendor has done a fair job of having proactive service. Probably our biggest challenge with...

Dec 2020
||
(0)
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Director

Getting our money's worth out of the software is a two-way street. We are purchasing software and...

Dec 2020
||
(0)
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Director

We have definitely seen improvements. Allscripts is working to improve certain areas. Some of our...

Dec 2020
||
(0)
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Director

Sunrise Acute Care is a very good product on the market. Some physicians that use a top EHR at...

Dec 2020
||
(0)
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Director

We have been live on the Allscripts product for many years. It has been going well. We took on a...

Dec 2020
||
(0)
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Director

Allscripts has kept all of their promises within reason. I would say that there have been more...

Dec 2020
||
(0)
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Director

Allscripts really hasn't needed to give us any help during the COVID-19 crisis. We have adjusted our...

Dec 2020
||
(0)
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Director

The product is supporting our integration goals because of its flexibility. We don't have an...

Dec 2020
||
(0)
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Manager

We have had some hiccups with the system, but no matter what system we have, the end users aren’t...

Dec 2020
||
(0)
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Manager

For now, we are planning on staying with Allscripts. The biggest issue that we have is cost. The...

Dec 2020
||
(0)
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Manager

There haven’t been any additional surprise costs with Allscripts. The biggest surprise comes...

Dec 2020
||
(0)
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Manager

If we were starting with a clean slate, there are newer products in the Allscripts line that would...

Dec 2020
||
(0)
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Manager

The upgrades have gotten better, but our first couple of upgrades were rough. The upgrades depend on...

Dec 2020
||
(0)
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Manager

We pay a significant amount of money to have access to education from Allscripts. The course is...

Dec 2020
||
(0)
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Manager

We need some things for meaningful use and need to promote interoperability through Allscripts. I am...

Dec 2020
||
(0)
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Manager

Some of our issues are self-inflicted. We used to have a culture that was basically giving the...

Dec 2020
||
(0)
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Manager

One big thing we are looking forward to implementing is the Compass tool, which we think is going to...

Dec 2020
||
(0)
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Director

Things are going very well now, but we haven't always had a smooth path. Getting on the hosted...

Dec 2020
||
(0)
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Director

When we purchased Sunrise Acute Care, the vendor proposed a really great picture of how they would...

Dec 2020
||
(0)
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Director

Allscripts still uses a homegrown thing for integration, and not many people are experts on this...

Dec 2020
||
(0)
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Director

Allscripts is proactive and keeps up with CMS' promoting interoperability program and meaningful use...

Dec 2020
||
(0)
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Manager

There is room for improvement in terms of how the Allscripts system performs based on the way it is...

Nov 2020
||
(0)
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Manager

Allscripts' support is usually pretty responsive. I don’t interact with the vendor's higher-level...

Nov 2020
||
(0)
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Manager

Enhancement request is one of my least favorite terms. I always joke that an enhancement request...

Nov 2020
||
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