Sunrise Commentary
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Subject Expert
Coray Tate
VP of Engagement
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User Commentary
Relationship, Product
We put tickets into the system, and Altera Digital Health's support people usually respond pretty...
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Relationship
A lot of Altera Digital Health’s resources are offshore. I hadn't had too many problems with that....
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Relationship, Product
Altera Digital Health needs to focus on a cleaner workflow and better documentation. A lot of times,...
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Culture, Product
It would be a no-brainer to put scanners in the IV room so that when we make an IV, we could scan...
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Product
The system has some things that drive me crazy. The vendor said years ago that they were going to...
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Loyalty
We are officially evaluating our future with the EHR. There is a good chance that before the end of...
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Relationship
The company has had a change of ownership, but there were problems before the change of ownership....
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Relationship, Product
Altera Digital Health is now doing customer hand-holding. They do have someone who is a tiger at...
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Loyalty
We really had no choice when we ended up with Sunrise and Altera Digital Health. Our vendor was...
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Product
Sunrise is way behind on user functionality compared to other systems. Other systems have more...
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Product, Value
In Sunrise, there was a Continue All button that we could use if we were happy with the patient's...
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Product
Order entry is good in Sunrise. It is way better than it is in Oracle Health's system, and order...
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Loyalty, Operations
We are in the midst of migrating over to another solution, but we still have some sites using...
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Loyalty
We have extensively discussed replacing Sunrise, but now we have been using it for a long time. We...
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Relationship
Our informatics team opens cases with Altera Digital Health or uses their support line. We also have...
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Product
Sunrise is very customizable, and that is a key selling point for Altera Digital Health. Many other...
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Product
We experience significant system performance issues in Sunrise. Reports are extremely difficult to...
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Operations
Altera Digital Health typically trains only the IT team, and most of their training materials and...
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Loyalty
Altera Digital Health's future plans generally align with what we want, but I don't see Altera...
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Product
Altera Digital Health does a nice job of integrating third-party applications and giving us tools to...
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Value
Altera Digital Health is sometimes transparent and fair with charges. Our organization's needs...
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Operations, Product
Updates and releases don't always go smoothly with Altera Digital Health. The vendor's updates often...
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Relationship, Value
Altera Digital Health is getting better, but they still need to improve. They do try to charge us...
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Relationship, Value
Altera Digital Health is good at working with us in terms of charges. They are always transparent....
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Operations
Altera Digital Health performs well when it comes to training. We requested additional training from...
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Relationship
The vendor's engagement is where it needs to be, but I am not sure that we are getting what we need....
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Product
Some of the system's integrations don't work well. Altera Digital Health's system is behind...
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Product, Value
I don't believe Sunrise is a platform that is worth continuing with in today's EMR market. I have...
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Operations, Product
Sunrise is not user-friendly. It has a very long, steep learning curve to get to the point where it...
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Product
If we compare Sunrise with another EMR that we use at some of our hospitals, in the other EMR, we...
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Loyalty
If somebody were looking to buy Sunrise, my advice would be to not even consider it or put it on the...
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Product
It seems like building order sets and everything in Sunrise takes an extraordinary amount of time....
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Product
Sunrise is the absolute worst medical record that I have ever used. It always reminds me of the...
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Culture, Value
When we beat Altera Digital Health about the head and shoulders, they manage to keep their promises...
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Product, Value
There would have to be very specific circumstances for me to recommend Sunrise. One of the benefits...
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Loyalty, Product
Sunrise fits our needs. On the provider side, Sunrise is web based. The information that the...
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Loyalty, Product
It is pretty clear that there is some division internally at Altera Digital Health. When it comes to...
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Relationship
I think that some of Altera Digital Health's leaders recognized internally that their team members...
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Product
Altera Digital Health hasn't been great at delivering new technology. We signed a contract with...
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Value
The nickel-and-diming from Altera Digital Health has gotten worse. In the past, I would have said...
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Relationship
Altera Digital Health is not super proactive. I get some proactive notifications for regulatory...
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Value
Altera Digital Health is by far the cheapest vendor in town. If I compare the price for Sunrise to...
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Relationship
I have a really good relationship with the senior leadership of Altera Digital Health. I have...
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Relationship, Operations
Altera Digital Health is constantly waiting until the end of a timeline to do something. They will...
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Loyalty, Product
At the end of the day, the thing I have to weigh is whether we would rather have new equipment, CT...
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Relationship, Product
The vendor has no road map. Throughout the journey of leadership changes and cycling with Altera...
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Culture
The vendor has a bad habit of selling software that is not ready for prime time. It is like the...
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Loyalty
Altera Digital Health doesn't have a lot of offerings. That is why we decided to go to a more...
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Product
Ease of use is one of our big challenges. The clinicians and physicians who use Sunrise daily find...
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Loyalty
The move to a different vendor was almost inevitable, given how bad the product was. We were growing...
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Loyalty, Operations, Product
One of the big driving forces behind leaving Sunrise was that it wasn't integrated enough with our...
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Product
The one thing physicians in particular would say is the strength of Sunrise is the customization....
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Relationship
When we open cases with Altera Digital Health’s support team, they are closed in a timely manner.
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Relationship, Operations, Product
Sometimes we find problems in Sunrise that Altera Digital Health should have found. They should...
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Relationship, Product
Altera Digital Health’s road map lists features for Sunrise that we haven't seen yet. The vendor...
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Product
The missing functionality in Sunrise that comes to mind would be the patient portal. We use a...
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Culture, Operations, Product
The last upgrade for Sunrise went very well. I would say the hosting is quite stable. Our uptime is...
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Loyalty
We would not buy Sunrise again because, at this point, we really need something that is designed...
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Product
The number-one thing Altera Digital Health could improve for Sunrise would be a new UI. It is...
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Operations
To improve their implementations, Altera Digital Health could do the upgrades before we get in the...
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Relationship, Product
Altera Digital Health has been really good with support. The system's basics are fine. In the last...
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Product
One of my problems with Sunrise is that when the vendor was Allscripts, they owned a lot of...
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Loyalty
I would not buy Sunrise again. We are going to move over to another vendor's EHR when our contract...
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Product
Sunrise needs to be refreshed more. It still has the look it did back when we first bought it.
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Loyalty, Product
A lot of other EHRs can work without downtime or with only minimal downtime. However, Sunrise will...
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Relationship
Altera Digital Health is much more engaged than they were in the past.
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Value
At one point, we did an upgrade, and after all the contracts were signed, the vendor told us that...
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Relationship
I would say that Altera Digital Health is hard to work with. Everything feels like it is everyone's...
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Culture, Product
The product doesn't really work as promoted. After upgrades, we have issues with the system that we...
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Value
The vendor will support our goals, but we have to pay out the nose for that.
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Operations, Product
I am extremely dissatisfied when it comes to the product's overall quality, including its upgrades....
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Relationship, Product
I would give our product a middle score for its current functionality. I don't know that I have seen...
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Relationship
It seems like Altera Digital Health's people can't help but shoot themselves in the foot. They will...
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Relationship, Product
Altera Digital Health has done better in the last year, so I would give them a six for trying to...
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Value
I would give the system a one for giving us our money's worth. We did a cost analysis, and over the...
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Operations, Product, Value
I wouldn't recommend the system. I won't even be a reference call for the vendor. I couldn't live...
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Operations, Product
Our most recent upgrade hasn't been too bad, but getting to the point where we could actually...
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Product
Sunrise isn't that hard to use, but it is complex.
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Product
Our biggest challenge with Sunrise is performance issues. It seems like every day we have a...
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Value
Altera Digital Health does try to avoid charging for every little thing, and they are usually pretty...
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Loyalty, Product
Altera Digital Health doesn’t even have FHIR yet, and to enable FHIR, we have two options: we can do...
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Loyalty, Relationship, Operations
The management of Altera Digital Health has taken ownership of things and acknowledged they were...
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Product, Value
There is no way in hell I would recommend Sunrise to anyone. I wouldn't even recommend it to an...
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Loyalty, Product
We are behind on patch releases for Sunrise. In the past, some patch releases were laughable; they...
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Culture, Product
Integrating third-party applications into our ecosystem with Sunrise is hard. One of the problems is...
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Loyalty
The product quality of Sunrise has not been good. We have started a process of looking at other...
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Loyalty, Relationship
Altera Digital Health was taken over by Harris, so there have been tremendous, but mostly good,...
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Operations
I don't know that there are any major issues with the implementations for Sunrise. Sometimes we just...
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Relationship
The vendor could improve by aligning with the true needs of clinicians in the industry to reduce...
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Loyalty
Altera Digital Health is not part of our long-term plans. There are a multitude of reasons why. The...
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Product
The largest strength in Sunrise is that it is a flexible clinical product, so we can build out...
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Product
One thing that should be included is the rehab stuff. We have to use another vendor's outsourced...
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Culture, Value
With any change and anything we do whatsoever, there is a quote attached. If it is stuff we could do...
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Product
We are a rural hospital, and in the end, the system was designed for bigger healthcare systems. So...
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Product
I have been impressed with Altera Digital Health since we went to a certain model that keeps us on...
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Culture
We started with our new contract negotiation under the umbrella of a different company, and that...
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Loyalty
We have had a lot of new promises with the new version we are rolling out. If we get those things,...
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Relationship, Product
Altera Digital Health preaches standardized workflows, but in the end, when we ask what the...
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Relationship, Product
If an integration is something that Altera Digital Health has done before, it is really easy to do...
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Relationship
We have regular meetings with client success managers, technical account managers, and people like...
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Operations, Product
I enjoy working with the Sunrise product. I have heard that other EHR solutions are very rigid, so...
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Relationship, Product
Altera Digital Health does update us frequently with releases and upgrades, so we are extremely...
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Relationship, Operations
For implementation services and recent updates, Altera Digital Health does have strong project...
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Relationship, Product
Altera Digital Health has been very good with interoperability and helping us achieve that. Altera...
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Relationship
Altera Digital Health is always very helpful in a timely manner. Just in dealing with my cases,...
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Loyalty
Sunrise is part of our long-term plans, although our clinical services team wants to look at another...
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Product
Altera Digital Health rolls out new products every year. I don't know whether those are useful for...
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Value
We have to buy modules for everything extra special that we want in Sunrise. Altera Digital Health’s...
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Value
Altera Digital Health has this ICDx module available that we are not using. We have to buy it...
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Culture
When Altera Digital Health shows us a product, obviously, it does more than what we have in our...
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Culture, Relationship
There is a lot of custom work that we pay for, and sometimes Altera Digital Health will tell us that...
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Product
Some of Altera Digital Health's upgrades are good, and some are bad. The majority of the time, the...
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Product
When I first started using Sunrise, I thought it was so easy compared to what I came from. However,...
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Relationship
Altera Digital Health is heavily engaged with us in maximizing our use of the EHR, but I sometimes...
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Product
I'm still using my own standalone lab and pathology applications, and those things should be part of...
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Loyalty
Altera Digital Health is part of my long-term plans because I don’t have another funding source for...
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Value
Within the last year, Altera Digital Health has been much better at not nickel-and-diming me. Also,...
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Product, Value
All the feature sets in Sunrise do what we want them to do, but we are just a little labor-intensive...
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Product
If something is completely within Altera Digital Health’s control, the system is okay when it comes...
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Operations
Our staff members received minimal training from Altera Digital Health. The small amount of training...
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Product
One of the primary features that Altera Digital Health marketed was Sunrise’s reporting...
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Relationship
Certain members of Altera Digital Health's support staff, particularly offshore representatives,...
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Product, Value
Our team’s primary dissatisfaction lies with the billing process. The workflow for billing is...
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Relationship, Operations, Product
I have been working in hospital financial management for some time, and in all that time, I have...
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Product
Sunrise is somewhat easy to use for some of our staff members. However, whether the information...
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Value
Each time our organization requests new interfaces, even if we are requesting interfaces that are...
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Loyalty
We are changing EHR systems because Sunrise has been a complete disaster. We regret leaving our...
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Relationship, Operations
The software’s previous owners were extremely responsive whenever our organization had a problem or...
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Relationship
Sunrise has not met expectations, and the Altera Digital Health staff members have not been...
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Product
Customers can buy a medical record thing from Altera Digital Health and add things on, but that...
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Loyalty, Product
Altera Digital Health’s portal allows lots of new-idea submissions, and several have been...
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Loyalty, Product
We tried Altera Digital Health’s ambulatory product, but it did not go well, so they abandoned it....
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Relationship
Prior to the vendor's acquisition, they were overpromising things. However, the new group is much...
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Operations, Product
Sometimes Altera Digital Health’s documentation for training is a bit lacking, and their portal...
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Relationship
Altera Digital Health went through an acquisition a few years ago, and they are still trying to...
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Loyalty
If an organization cannot afford Epic's software, Sunrise is a good solution. It has served us well...
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Product
I am older, and I like the way Sunrise is laid out. However, I think Altera Digital Health needs to...
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Loyalty, Relationship
We couldn't really get a road map from Altera Digital Health. When Allscripts was purchased by...
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Relationship
When we had a major incident recently, we expected the executive team from Altera Digital Health to...
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Operations, Value
Even though we pay for support with Altera Digital Health, we feel nickel-and-dimed. The vendor does...
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Product, Value
Altera Digital Health is cheap compared to other companies. Sunrise is good. It is designed with the...
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Relationship
When it comes to integrating third-party solutions, once we get to the right person at Altera...
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Relationship, Operations
Since Altera Digital Health has taken over, the engagement with our organization has dropped. When...
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Operations
When Altera Digital Health was Allscripts, they were better. Altera Digital Health isn't as customer...
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Product
Sunrise was built for acute care hospitals, and it was retrofitted for ambulatory clinics. When it...
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Relationship, Operations, Product
I couldn't find anyone at Altera Digital Health who even understood the proper terminology for a...
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Relationship, Product
There are teams out there that are engaged and want to make the system better. They just haven't...
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Product
Performance is an issue with the solution. Sometimes, the solution is so customizable with filters...
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Operations
Altera Digital Health has very expensive training, but I don't feel like we necessarily leave their...
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Operations, Product
Our last upgrade went very poorly. Our upgrades have never actually gone well. We had a failed...
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Loyalty, Relationship, Operations
Altera Digital Health could offer more insights to KLAS. I believe that if an organization wants to...
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Product
We have had so many issues with the base of Sunrise and the way we use it in our facility. Altera...
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Loyalty
We were sort of lied to. We were told that Paragon Clinicals was going away, and Altera Digital...
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Operations
Sunrise gives us some functionality that we didn't have before, but to have that functionality, some...
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Loyalty
The vendor lied to us about how the solution would work, so I can't recommend something that we were...
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Value
Altera Digital Health didn't charge us a great deal, so we probably got what we paid for with...
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Product
The Sunrise system is much harder to use for end users who have worked in Epic's or other vendors'...
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Relationship
Altera Digital Health's support team is responsive, and we have a good relationship with them. We...
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Relationship, Product
It is difficult to get information sent to our third-party integration services, and that causes...
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Product
In Sunrise, we have data collection and quality improvement data, and that helps to drive...
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Loyalty, Relationship
Previous to last year, Altera Digital Health's engagement with us was lacking. But they have been a...
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Culture
Altera Digital Health hasn't ever promised something they didn't deliver on. They are usually very...
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Relationship, Product
Altera Digital Health’s development road map doesn't align with our organizational needs. A more...
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Product
The main gap in Sunrise is that there are large functionalities that the vendor can't provide, such...
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Loyalty
I'm not likely to recommend Altera Digital Health. I don't think they will survive. Altera Digital...
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Product
Altera Digital Health’s offering is highly customizable. We could do our own thing and fix a lot of...
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Product
I have tried to be generous and give the vendor the benefit of the doubt, but Altera Digital Health...
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Loyalty
Integration is not a giant issue with Sunrise, but the integration isn't great. Altera Digital...
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Product
Sunrise has issues interfacing with external systems. For example, it doesn't interface well with...
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Relationship
When we reach out to Altera Digital Health for solutions to issues we have, there tend to be many...
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Product
Sunrise is missing a lot of more current or standard functionality that we would expect from an EHR,...
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Product
Sunrise is very adaptable. It is a bit of an erector set or LEGO set. It has some ability to be...
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Product
Because Altera Digital Health's system is very malleable in terms of creating some tools that allow...
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Relationship
I hear about Altera Digital Health’s support from colleagues, and I am told that they struggle....
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Loyalty, Relationship, Operations, Product
If somebody came to me and was thinking about implementing Altera Digital Health's system, I would...
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Product
Sunrise and TouchWorks EHR, though owned by the same vendor, do not communicate. There is no...
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Loyalty, Relationship
The challenge we have had with Altera Digital Health is that they have gone through significant...
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Loyalty, Relationship, Operations, Value
We are very unhappy with Sunrise as a whole. The vendor charges for every little thing. Phone...
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Relationship
Altera Digital Health has a client success executive who meets with us regularly. We had multiple...
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Product
We are doing most of the integrations with Sunrise ourselves, but we are able to integrate easily....
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Relationship, Product, Value
Altera Digital Health is very innovative. Sunrise does bring a lot of value to our organization with...
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Value
With Altera Digital Health, every upgrade and enhancement includes a charge. Additional modules to...
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Relationship, Product
Altera Digital Health sends out bulletins regarding issues. If they have any information on...
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Loyalty, Relationship
Altera Digital Health is making efforts to improve their support. Depending on which module we are...
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Relationship, Value
Altera Digital Health could hold us hostage and squeeze every penny out of us, but they haven't, so...
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Product
Altera Digital Health keeps a lot of their promises, but not all of them. It isn't that they break...
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Relationship
Altera Digital Health's engagement doesn't allow us to maximize the value of the EMR. The vendor...
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Loyalty
Unfortunately, my satisfaction with Sunrise is going down. Altera Digital Health acquired Sunrise...
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Relationship, Product
Altera Digital Health isn't doing any development, so we have had to develop many things ourselves....
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Product, Value
Sunrise is pretty expensive. Its quality is fine, though, and it doesn't break much. Additionally,...
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Operations
Altera Digital Health sent a team with a lot of people for our implementation, and everybody was...
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Relationship
There is one person at Altera Digital Health who does a really good job with us in the pharmacy and...
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Product, Value
The way that Altera Digital Health works is somewhat unique, which makes it more difficult to work...
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Product
My favorite thing and the reason most people buy Sunrise is that it is very customizable. The vendor...
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Relationship
I believe Altera Digital Health doesn't keep their promises in terms of when they publish their...
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Relationship
I like the relationship with Altera Digital Health. They come to the table as our partner and want...
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Loyalty, Product
The number-one thing I would like Altera Digital Health to work on is their mobile product. It is...
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Operations
Altera Digital Health does a very generic training for Sunrise about how it works, but they don't...
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Relationship, Product
Being proactive is probably one of Altera Digital Health’s strong areas. We get a lot of alerts and...
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Commentary Summary
Comment Type Breakout