Altera Digital Health (Allscripts) Complete Look 2023
18 July 23
| Paul Warburton and Tyson Blauer
When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Altera Digital Health (Allscripts) Sunrise “complete look” provides a high-level analysis of the key products that make up Altera Digital Health’s enterprise suite. (Other reports in the series do the same for Epic , Evident , MEDITECH , and Oracle Health [Cerner] .) This report focuses on the core Sunrise suite and its supporting technology; data on Altera Digital Health’s standalone ambulatory platforms (TouchWorks and Professional) is excluded.
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VP/Other Executive
Product
We have had so many issues with the base of Sunrise and the way we use...
VP/Other Executive
Loyalty
We were sort of lied to. We were told that Paragon Clinicals was going...
VP/Other Executive
Operations
Sunrise gives us some functionality that we didn't have before, but to...
VP/Other Executive
Loyalty
The vendor lied to us about how the solution would work, so I can't...
VP/Other Executive
Value
Altera Digital Health didn't charge us a great deal, so we probably...
Manager
Product
The Sunrise system is much harder to use for end users who have worked...
Manager
Relationship
Altera Digital Health's support team is responsive, and we have a good...
Manager
Relationship, Product
It is difficult to get information sent to our third-party integration...
Manager
Product
In Sunrise, we have data collection and quality improvement data, and...
Manager
Loyalty, Relationship
Previous to last year, Altera Digital Health's engagement with us was...