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Sunrise
Subject Expert
Tyson Blauer
Insights Director
Subject Expert
Tyson Blauer
Insights Director
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Single Physician
The product does not have 15 surveys from facilities with 2-10 physicians, but has at least 15 when including surveys from single physician facilities.
Component
Solution that typically includes most but not all components that comprise a complete system or that serves only a subset of the market.
Limited market share
This solution does not have a sufficient number of live customers to qualify for a Best in KLAS ranking.
Not primary
Solution is not the vendor’s lead product in the category but may still be purchased.
Regional
Solution for which the majority of data comes from organizations located in the same, small geographical area.
Superseded
Legacy solutions or other solutions that are not generally marketed or whose marketing is superseded by another solution in the same category.
Emerging technology
Solution is new/emerging and has yet to meet standard data level qualifications. Designation will be removed once solution meets the qualifications.
Market Energy
This is an indication of the relative considerations of Market Energy within the shown products from the
Decision Insights KLAS Data
Market Energy Levels:
| Low Market Energy | |
| Medium Market Energy | |
| High Market Energy | |
| Not Enough Data |
Org Sample Size
- n = total survey sample size
- u = # of unique organizations surveyed
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Score Breakdown (1 Year) Filtered view:
Culture
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Limited Data
Keeps ALL promises (Yes|No)
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Product works as promoted (1-9)
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Limited Data
Proactive service (1-9)
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Limited Data
Loyalty
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Limited Data
Part of long-term plans (Yes|No)
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Limited Data
Would you buy again (Yes|No)
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Limited Data
Likely to recommend (1-9)
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Limited Data
Overall satisfaction (1-9)
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Limited Data
Forecasted overall satisfaction (1-9)
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Limited Data
Operations
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Limited Data
Quality of implementation (1-9)
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Limited Data
Quality of training (1-9)
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Limited Data
Ease of use (1-9)
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Product
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Supports integration goals (1-9)
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Limited Data
Overall product quality (1-9)
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Limited Data
Product has needed functionality (1-9)
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Delivery of new technology (1-9)
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Relationship
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Quality of support (1-9)
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Vendor executive involvement (1-9)
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Value
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Limited Data
Avoids charging for every little thing (Yes|No)
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Limited Data
Drives Tangible Outcomes (1-9)
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Limited Data
Money’s worth (1-9)
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Limited Data
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Facility Type
Standalone Facilities
Multi-site Facilities
44%
56%
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- Coordinate encouragement efforts with KLAS. Please notify KLAS before inviting client contacts to participate. Aligning with KLAS’ efforts optimizes the response.
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Aside from the KLAS-coordinated encouragement outlined above, all online evaluations received as a result of vendor encouragement will be quarantined until KLAS validation and bias checks are satisfied. Evaluations deemed to be cherry-picked or biased are discarded.
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Latest Comments See all (207) comments Filtered view: ##.#% ##.#% ##.#% Download as Excel
Director
Loyalty, Product
A lot of other EHRs can work without downtime or with only minimal...
Director
Relationship
Altera Digital Health is much more engaged than they were in the past.
Director
Value
At one point, we did an upgrade, and after all the contracts were...
Director
Relationship
I would say that Altera Digital Health is hard to work with....
Director
Culture, Product
The product doesn't really work as promoted. After upgrades, we have...
Director
Value
The vendor will support our goals, but we have to pay out the nose for...
Director
Operations, Product
I am extremely dissatisfied when it comes to the product's overall...
Director
Relationship, Product
I would give our product a middle score for its current functionality....
Director
Relationship
It seems like Altera Digital Health's people can't help but shoot...
Director
Relationship, Product
Altera Digital Health has done better in the last year, so I would...