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Sunrise Acute Care (Global) Commentary
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Everton Santos
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KLAS VP of Engagement - Everton Santos
 
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User Commentary

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CMIO

Operations

Sometimes, Altera Digital Health overpromises, and then we have to backtrack and fix configurations....

May 2025
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CMIO

Value

Altera Digital Health charges us for every little thing. They don't avoid that. Unforeseen events...

May 2025
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CMIO

Loyalty

Sunrise Acute Care works well. We have decided that we are going to get all of our facilities on...

May 2025
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CMIO

Relationship

We have easy access to Altera Digital Health's executives. They communicate well with us, and they...

May 2025
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CMIO

Relationship, Value

We have pretty quick access to Altera Digital Health when it comes to support. It is just that we...

May 2025
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CMIO

Loyalty

The vendor has gotten a lot better at looking for collaboration from people in our area. We have...

Apr 2025
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CMIO

Product

Sunrise Acute Care meets nearly all of our localized needs. The system has custom configuration to...

Apr 2025
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CMIO

Loyalty, Relationship

I don't feel like we have received any ongoing support from Altera Digital Health. That is one of...

Oct 2024
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CMIO

Product

Altera Digital Health doesn’t do a good job with multiple solutions. Voice dictation is a huge...

Oct 2024
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CMIO

Product

A lot of the workflows in Sunrise Acute Care aren't specific to our country. There is too much...

Oct 2024
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Manager

Operations, Product

Sunrise Acute Care provides easy access to patient records. The labs are easily accessible, so we...

Jul 2024
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CMIO

Relationship

Altera Digital Health has been working hard to do the work for our country-specific atmospheres and...

Jun 2024
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CMIO

Culture

Altera Digital Health mostly avoids charging for little things now. As we move into a bigger...

Jun 2024
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CMIO

Relationship, Product

I like the user interface as a clinician, and Altera Digital Health delivers upgrades that meet our...

Jun 2024
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CMIO

Relationship

The executive involvement has been fantastic. We need to be specific in what we tell Altera Digital...

Jun 2024
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UK & Ireland EPR 2024
09 July 24    |   Eder Lagemann and Spencer Corbett
Over the last five years, there has been consistent energy around EPR investment and digital transformation in the UK and Ireland—on average, at least six healthcare organisations have made an EPR purchase decision each year. Going forward, activity will likely increase amid integrated care system (ICS) alignment, as over 50 trusts will look to upgrade or deploy their first EPR over the next few years. While going through the complex decision-making process, organisations frequently look for a partner that can provide not only core documentation and ordering functionalities but also additional clinical, administrative and ancillary modules to support their digital transformation. This report includes (1) an overview of the market share and customer satisfaction with EPR suppliers in the UK and Ireland and (2) a look at suppliers’ broader portfolios, diving into the performance and adoption of modules outside of core functionality.
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Global (Non-US) EMR Benefits 2023
16 March 23    |   Everton Santos and Sidney Tate
As electronic medical record (EMR) adoption grows worldwide, healthcare organizations considering this digital transformation all have the same question: what benefits can we really expect to receive from implementing an EMR? KLAS interviewed leaders at 36 non-US healthcare organizations—12 of which are HIMSS Level 6 or 7—to learn about their journey to realizing benefits from an EMR implementation. This white paper summarizes their insights, including what clinical and operational benefits they have seen, when those benefits were realized, and what recommendations they have for peer organizations.
Performance
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Asia/Oceania EMR 2022
21 December 22    |   Everton Santos and Jonathan Christensen
As healthcare organizations have come out of the peak of the COVID-19 pandemic, EMR purchase decisions in Asia have ramped up. In Oceania, most public hospitals have an EMR in place, but purchase energy remains high since many public and private provider organizations are planning large-scale purchases of go-forward EMRs. This report—KLAS’ first focused exclusively on Asia and Oceania—highlights (1) market share and vendor energy in recent EMR purchase decisions and (2) vendor performance in each region based on client feedback and experience. The chart below offers a high-level view of vendors’ overall performance.



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