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2025 BEST IN KLAS
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Global HIT Trends 2025
Interest in AI Rapidly Expanding Across All Regions
Author
Everton Santos
Author
Spencer Corbett
Across the globe, ongoing budget and staffing restraints within healthcare organizations often lead to staff burnout. Many are shifting their strategic focus to addressing these issues with technology—specifically AI as it has rapidly evolved in recent years. This is the third annual report on trends in how healthcare organizations around the globe (excluding the US) are using technology to address their needs. To report on the most current trends impacting healthcare IT (HIT) in 2025, KLAS interviewed 174 healthcare organizations in 39 countries and territories about their IT investment priorities, including what they consider most exciting for healthcare, their plans for leveraging the cloud, and their plans for engaging with consulting firms.
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Note: See the 2024 report for details about past research on global HIT trends. To learn more about the investment priorities of US organizations, see this KLAS–Bain & Company report.
Key Findings:
- Prioritized Investment in AI & Analytics Surges Past EHRs & Digitalization in the Last Year
- IT/Infrastructure, Cybersecurity & Interoperability Remain Top of Mind
- Organizations’ Maturity in & Plans for Cloud Adoption Continue to Grow
- Microsoft Azure Maintains Highest Mindshare of Cloud Providers; AWS & Google Continue to Make In-Roads
- Deloitte Is Most Considered for Future Consulting Engagements to Help with HIT Investments; Across Canada, Consideration in Consulting Increases
Writer
Carlisa Cramer
Designer
Breanne Hunter
Project Manager
Sydney Toomer
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2025 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.