Sunrise Commentary
Filtered view: (Small - 1-150 Beds)
Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Loyalty, Product
It is pretty clear that there is some division internally at Altera Digital Health. When it comes to...
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Relationship
I think that some of Altera Digital Health's leaders recognized internally that their team members...
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Product
Altera Digital Health hasn't been great at delivering new technology. We signed a contract with...
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Value
The nickel-and-diming from Altera Digital Health has gotten worse. In the past, I would have said...
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Relationship
Altera Digital Health is not super proactive. I get some proactive notifications for regulatory...
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Value
Altera Digital Health is by far the cheapest vendor in town. If I compare the price for Sunrise to...
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Relationship
I have a really good relationship with the senior leadership of Altera Digital Health. I have...
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Relationship, Operations
Altera Digital Health is constantly waiting until the end of a timeline to do something. They will...
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Loyalty, Product
At the end of the day, the thing I have to weigh is whether we would rather have new equipment, CT...
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Relationship, Product
The vendor has no road map. Throughout the journey of leadership changes and cycling with Altera...
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Product
One thing that should be included is the rehab stuff. We have to use another vendor's outsourced...
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Culture, Value
With any change and anything we do whatsoever, there is a quote attached. If it is stuff we could do...
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Product
We are a rural hospital, and in the end, the system was designed for bigger healthcare systems. So...
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Product
I have been impressed with Altera Digital Health since we went to a certain model that keeps us on...
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Culture
We started with our new contract negotiation under the umbrella of a different company, and that...
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Loyalty
We have had a lot of new promises with the new version we are rolling out. If we get those things,...
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Relationship, Product
Altera Digital Health preaches standardized workflows, but in the end, when we ask what the...
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Relationship, Product
If an integration is something that Altera Digital Health has done before, it is really easy to do...
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Relationship
We have regular meetings with client success managers, technical account managers, and people like...
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Loyalty
There is a really important upgrade that is being installed. It is supposed to solve a lot of our...
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Operations
Our staff members received minimal training from Altera Digital Health. The small amount of training...
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Product
One of the primary features that Altera Digital Health marketed was Sunrise’s reporting...
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Relationship
Certain members of Altera Digital Health's support staff, particularly offshore representatives,...
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Product, Value
Our team’s primary dissatisfaction lies with the billing process. The workflow for billing is...
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Relationship, Operations, Product
I have been working in hospital financial management for some time, and in all that time, I have...
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Product
Sunrise is somewhat easy to use for some of our staff members. However, whether the information...
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Value
Each time our organization requests new interfaces, even if we are requesting interfaces that are...
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Loyalty
We are changing EHR systems because Sunrise has been a complete disaster. We regret leaving our...
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Relationship, Operations
The software’s previous owners were extremely responsive whenever our organization had a problem or...
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Relationship
Sunrise has not met expectations, and the Altera Digital Health staff members have not been...
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Product
We have had so many issues with the base of Sunrise and the way we use it in our facility. Altera...
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Loyalty
We were sort of lied to. We were told that Paragon Clinicals was going away, and Altera Digital...
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Operations
Sunrise gives us some functionality that we didn't have before, but to have that functionality, some...
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Loyalty
The vendor lied to us about how the solution would work, so I can't recommend something that we were...
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Value
Altera Digital Health didn't charge us a great deal, so we probably got what we paid for with...
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Loyalty, Relationship, Operations, Value
We are very unhappy with Sunrise as a whole. The vendor charges for every little thing. Phone...
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