Sunrise Commentary
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Tyson Blauer
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KLAS Research Director - Tyson Blauer
 
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CMIO

Operations

Altera Digital Health could improve training by having more applicable, frequently updated, and...

Oct 2024
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CMIO

Product, Value

I would probably not buy Sunrise again because I feel like other products from Cerner or Epic offer...

Oct 2024
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CMIO

Relationship

Altera Digital Health could provide more assistance with interfaces and more effort to integrate...

Oct 2024
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CMIO

Relationship

Altera Digital Health is helpful when things go wrong, and they attempt to help us fix our problems...

Oct 2024
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Director

Loyalty, Relationship

There is an interesting situation right now with Altera Digital Health because Altera Digital Health...

Sep 2024
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Director

Value

We have a solid contract with Altera Digital Health. If we didn't have such a strong and...

Sep 2024
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Director

Relationship

We have purchased solutions from Altera Digital Health with the promise that those would deliver X,...

Sep 2024
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Director

Loyalty

I wouldn't even recommend Sunrise to an enemy. I would tell them that they were purchasing a...

Sep 2024
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Director

Product

We were about to take an upgrade that we needed, but in our testing environment, we found that there...

Sep 2024
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Director

Loyalty, Product

Our clinicians have gotten to the point where they just want Sunrise to work. They aren't even...

Sep 2024
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Director

Product

Altera Digital Health needs to be looking at AI for documentation. They need to bring in tools that...

Sep 2024
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Director

Relationship

Altera Digital Health is involved. Whether we get much out of that involvement is another question,...

Sep 2024
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Director

Loyalty

Sunrise works. If someone were to come from an Epic environment and to jump into Sunrise, they...

Sep 2024
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Director

Relationship, Product

Our biggest challenge with Altera Digital Health is with our upgrades. They take too long, and they...

Sep 2024
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CIO

Product

We had a significant system outage associated with one of our Sunrise upgrades. Sunrise is also...

Sep 2024
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CIO

Loyalty

When we originally purchased Sunrise, it was an up-and-coming, best-in-class product. However, the...

Sep 2024
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CIO

Product

The fact that Sunrise is highly customizable is both a benefit and a detriment for the product...

Sep 2024
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CIO

Relationship

Altera Digital Health's general support model is what we expect. Those who scream the loudest get...

Sep 2024
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Director

Value

Altera Digital Health is definitely charging for every little thing to recoup costs, and that is...

Aug 2024
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Director

Operations, Product

Altera Digital Health has been working on improving their processes in terms of training, but they...

Aug 2024
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Director

Relationship, Product

Altera Digital Health has a good foundation to support our ongoing interoperability goals. They are...

Aug 2024
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Director

Product

Sunrise is relatively intuitive. It meets or exceeds our needs. In some areas, there is room for...

Aug 2024
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Director

Relationship, Product

Altera Digital Health has improved. With Harris Healthcare's acquisition of Sunrise, I have seen...

Aug 2024
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Director

Relationship

Altera Digital Health is pretty leading edge. They are current. And Altera Digital Health has...

Aug 2024
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Director

Loyalty, Relationship

Altera Digital Health's support is improving. I probably would have given them a lower rating before...

Aug 2024
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Director

Loyalty, Product

Sunrise doesn't have the financial data and the integrated data. We are delivering good clinical...

Aug 2024
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Director

Product

We have been very innovative in the content for our area of care that we built in the acute care...

Aug 2024
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Director

Product

I would definitely recommend Sunrise. And I would definitely buy it again. The flexibility of...

Aug 2024
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VP/Other Executive

Product

Altera Digital Health's software is challenged by a very slow development cycle where features and...

Aug 2024
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VP/Other Executive

Product

Altera Digital Health's leading-practice, best-of-breed software for the ambulatory space is...

Aug 2024
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VP/Other Executive

Culture, Value

We have an outsourcing arrangement with Altera Digital Health, so they provide technical services...

Aug 2024
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VP/Other Executive

Product

Altera Digital Health's software is very extensible. It is a bit of an Erector Set. We get out of it...

Aug 2024
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VP/Other Executive

Operations, Product

We have been reticent to upgrade the system because the software code base makes things very...

Aug 2024
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VP/Other Executive

Loyalty

We are leaving Altera Digital Health. That is probably a pretty powerful statement. We developed a...

Aug 2024
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CIO

Relationship, Product

When we moved to Sunrise and I talked to third-party applications about integrating with Altera...

Aug 2024
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CIO

Product

A couple of years ago, I was actually very happy with the stability and reliability of the code and...

Aug 2024
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CIO

Relationship

I really appreciate the executives from Altera Digital Health reaching out and participating in my...

Aug 2024
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CIO

Loyalty, Product

Sunrise is not the world’s most horrible product; it is the middle most horrible product. Given that...

Aug 2024
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CMIO

Loyalty, Value

I have purchased a few EHR and billing systems in my career, and I would unquestionably buy Sunrise...

Jul 2024
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CMIO

Product

Integrations are difficult with Sunrise. The process of integrating our ventilators with the system...

Jul 2024
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CMIO

Relationship

Altera Digital Health's support is pretty good. The vendor's people will respond, and they try hard....

Jul 2024
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CMIO

Loyalty

We are way behind on a lot of things with Altera Digital Health. Altera Digital Health is always...

Jul 2024
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CMIO

Operations, Product

We set up the system well, and most of our users were happy with everything about Sunrise except its...

Jul 2024
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Director

Loyalty

We are looking at replacing Sunrise because we want an EMR that is going to cover the full scope. We...

Jun 2024
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Director

Loyalty

Hopefully Sunrise gets to a place where Altera Digital Health will actually offer a fully integrated...

Jun 2024
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Director

Relationship

Altera Digital Health tries to keep their promises, and they do a pretty good job of that, but they...

Jun 2024
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Director

Product

Altera Digital Health does what they say they are going to do, and their product does what it is...

Jun 2024
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Director

Relationship

I have never seen Altera Digital Health be proactive, so any amount of proactivity from them would...

Jun 2024
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Director

Product

There aren't a lot of integrated management options for what we would call longitudinal projects....

Jun 2024
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(0)
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Director

Product

Sunrise is stable, flexible, and relatively user friendly compared to other systems. It has been a...

Jun 2024
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Director

Operations

The system's training is tough due to the system's complexity. Other than hands-on, peer-to-peer...

Jun 2024
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Director

Product, Value

Performance is the number-one issue that we have from an acute perspective. Users can adapt to...

May 2024
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Director

Product

Sunrise was built for the acute area, but then the vendor modified it to make it work in clinics. It...

May 2024
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(0)
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Director

Product

On the acute side of Sunrise, users generally don't do any work unless the patient is in front of...

May 2024
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Director

Operations, Product

From a customization standpoint, I can control the system through traffic and requests. However,...

May 2024
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Director

Loyalty, Product

We have been able to do most of what we have needed to do with the foundational system. That being...

May 2024
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COO

Operations

We don’t get much training from Altera Digital Health, and their personnel is so new, so they don't...

Apr 2024
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(0)
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COO

Culture, Relationship

I have been involved with the Sunrise product since the vendor was Eclipsys. They switched over to...

Apr 2024
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(0)
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COO

Loyalty, Product

Sunrise is an old EHR. It does the basic functionality, but in terms of enhanced functionality and...

Apr 2024
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CIO

Loyalty, Relationship, Product

Altera Digital Health is working on a lot of tough things for us. A lot of their software is way...

Apr 2024
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CIO

Loyalty, Product

Before Altera Digital Health took over, there was lagging with some of the functionality. The core...

Apr 2024
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Director

Product, Value

Sunrise requires extensive customization for functionality that I would consider to be basic....

Apr 2024
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(0)
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Manager

Product

Sunrise is very capable. It can perform all of the EHR functions that we need it to for inpatient...

Apr 2024
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Manager

Relationship

Altera Digital Health's support team is in India. I will say that the people in India who support us...

Apr 2024
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Manager

Loyalty, Product

One improvement that I would like to see for the system that is pharmacy specific would be better...

Apr 2024
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VP/Other Executive

Relationship, Value

We have seen a huge increase in promises since Allscripts became Altera Digital Health. We have also...

Mar 2024
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VP/Other Executive

Relationship, Operations, Product

Since Allscripts became Altera Digital Health, they have been focused on best practices and how we...

Mar 2024
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VP/Other Executive

Relationship, Product

Goals are one of Altera Digital Health’s strongest suits. That is why most people, including us,...

Mar 2024
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VP/Other Executive

Product

There is definitely a place in the market for Sunrise, and I recommend them to my peers. There is no...

Mar 2024
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VP/Other Executive

Relationship

I appreciate that Altera Digital Health is prompt in sending out a notice if any customers encounter...

Mar 2024
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VP/Other Executive

Product

Everybody needs to understand what Sunrise is. It is vanilla out of the box, and it is supposed to...

Mar 2024
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Director

Relationship, Product

There are better platforms than Sunrise on the market that can address some of the issues that we...

Mar 2024
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(0)
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Director

Loyalty, Product

Altera Digital Health is starting to change the branding inside of the software to get rid of...

Mar 2024
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(0)
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Director

Loyalty, Relationship, Value

Part of the reason we are going in a different direction is that we have seen a noticeable decrease...

Feb 2024
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Analyst/Coordinator

Operations

We don’t have a lot of ongoing training with Altera Digital Health other than when we bring new...

Jan 2024
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Analyst/Coordinator

Relationship

We have seen some improvements in Altera Digital Health’s support, and I am pleased with that. For...

Jan 2024
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Analyst/Coordinator

Product

There are parts of Sunrise, like the financials, registration, and scheduling pieces, that we could...

Jan 2024
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Director

Relationship

I work closely with the Allscripts people. Their staff is great because they are like our staff. The...

Jan 2024
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Director

Culture, Value

With Allscripts, if we want to change something, we have to go through all this contract stuff and...

Jan 2024
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Director

Value

Altera Digital Health tries to charge us for every little thing. I would be honest with others...

Dec 2023
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Director

Relationship

I would like to see Altera Digital Health be more hands on with our staff. We sign contracts with...

Dec 2023
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(0)
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CTO

Value

Altera Digital Health avoids charging for every little thing, but I think I have some leverage with...

Dec 2023
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CTO

Relationship, Operations

We have many different product lines with Altera Digital Health, and unfortunately, they operate in...

Dec 2023
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CTO

Relationship

I am lucky that I have a fairly good rapport with some of the Altera Digital Health senior...

Dec 2023
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CTO

Relationship

I have a good line of communication with Altera Digital Health’s senior executives, but their...

Dec 2023
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CTO

Loyalty, Product

If I had the money and could change things tomorrow, I would swap out Sunrise, but that is a costly...

Dec 2023
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CTO

Loyalty

The vendor certainly has had a bit of a rocky road between the Harris Healthcare acquisition and the...

Dec 2023
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Chief Innovation Officer

Product

A core advantage of Sunrise is that it is fully on Microsoft Stack, so there is a really great...

Nov 2023
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(0)
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Chief Innovation Officer

Relationship, Product, Value

Altera Digital Health is very focused on delivering value, and we have managed to be successful in...

Nov 2023
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(0)
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Chief Innovation Officer

Product, Value

Sunrise is definitely a midmarket product that gives us high value.

Nov 2023
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(0)
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Chief Innovation Officer

Loyalty, Relationship

Our relationship with the Altera Digital Health team is better than it was with Allscripts, and that...

Nov 2023
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(0)
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Chief Innovation Officer

Product

Sunrise still has the same set of deficiencies that were in the product when it was owned by...

Nov 2023
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CMIO

Product

We are still stuck with having two disjointed records with Sunrise and Touchworks EHR. The two...

Oct 2023
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CMIO

Product

We don't expect the UI to change for Sunrise, but with the enhancements in every upgrade, there...

Oct 2023
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(0)
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Nurse

Product

Sunrise’s customizing capability is great; we can design the system the way we want. Users can...

Oct 2023
||
(0)
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Nurse

Product

The new people who come to use Sunrise feel like it is really busy, but that is because they haven't...

Oct 2023
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Performance
KLAS article icon
Patient Access 2021
Due to the ever-increasing complexity of revenue cycle management, organizations have historically had to supplement patient access functionality from their enterprise EMR vendor with third-party revenue cycle vendors. But with the push toward software consolidation, organizations would like their enterprise EMR vendors to further develop patient access capabilities and better meet customers’ growing needs. This report examines the patient access offerings of enterprise EMR vendors † Cerner, Epic, and MEDITECH and shares customers’ perception of how well positioned these vendors are to deliver functionality currently provided by third parties. To view performance data for third-party vendors, click here . † KLAS was unable to interview a sufficient number of Sunrise Financial Manager customers to include data for Allscripts’ patient access offering. What Is Patient Access? For the purposes of this report, patient access functionality includes address verification, cost estimates, coverage discovery, eligibility verification, medical necessity, prior authorizations, propensity to pay, registration QA, and scheduling. KLAS acknowledges this functionality is closely related to other areas like patient experience improvement, patient financial engagement, and patient intake management. To access data about these additional areas, view the relevant market segments on the KLAS website.



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