Sunrise Commentary
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Subject Expert
Tyson Blauer
Insights Director
Commentary Summary
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User Commentary
Loyalty, Relationship, Operations, Value
We are very unhappy with Sunrise as a whole. The vendor charges for every little thing. Phone...
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Relationship
Altera Digital Health has a client success executive who meets with us regularly. We had multiple...
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Product
We are doing most of the integrations with Sunrise ourselves, but we are able to integrate easily....
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Relationship, Product, Value
Altera Digital Health is very innovative. Sunrise does bring a lot of value to our organization with...
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Value
With Altera Digital Health, every upgrade and enhancement includes a charge. Additional modules to...
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Relationship, Product
Altera Digital Health sends out bulletins regarding issues. If they have any information on...
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Loyalty, Relationship
Altera Digital Health is making efforts to improve their support. Depending on which module we are...
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Relationship, Value
Altera Digital Health could hold us hostage and squeeze every penny out of us, but they haven't, so...
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Product
Altera Digital Health keeps a lot of their promises, but not all of them. It isn't that they break...
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Relationship
Altera Digital Health's engagement doesn't allow us to maximize the value of the EMR. The vendor...
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Loyalty
Unfortunately, my satisfaction with Sunrise is going down. Altera Digital Health acquired Sunrise...
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Relationship, Product
Altera Digital Health isn't doing any development, so we have had to develop many things ourselves....
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Product, Value
Sunrise is pretty expensive. Its quality is fine, though, and it doesn't break much. Additionally,...
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Operations
Altera Digital Health sent a team with a lot of people for our implementation, and everybody was...
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Relationship
There is one person at Altera Digital Health who does a really good job with us in the pharmacy and...
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Product, Value
The way that Altera Digital Health works is somewhat unique, which makes it more difficult to work...
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Product
My favorite thing and the reason most people buy Sunrise is that it is very customizable. The vendor...
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Relationship
I believe Altera Digital Health doesn't keep their promises in terms of when they publish their...
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Relationship
I like the relationship with Altera Digital Health. They come to the table as our partner and want...
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Loyalty, Product
The number-one thing I would like Altera Digital Health to work on is their mobile product. It is...
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Operations
Altera Digital Health does a very generic training for Sunrise about how it works, but they don't...
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Relationship, Product
Being proactive is probably one of Altera Digital Health’s strong areas. We get a lot of alerts and...
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Loyalty, Value
If someone were looking into Sunrise, I would recommend that they look at some of the other...
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Relationship, Product
We have plenty of enhancement requests with Altera Digital Health. They just tell us to enter an...
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Product
The complex functionality in Sunrise is our issue. When we try to change something, we end up...
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Product
Currently, we have migrated from using a lot of the global management services to using our own team...
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Operations
Altera Digital Health does have a client connection database for training, but I don’t spend a lot...
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Operations, Product
Sunrise has broken stuff. When Altera Digital Health did an upgrade, it took down the whole system...
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Loyalty
When Sunrise's vendor changed to Altera Digital Health, they didn't partner or upgrade accordingly,...
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Product
There are more bugs in the Sunrise product than I would like. It is improving, but it has further...
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Relationship
With Altera Digital Health's support, once we get to the right people, things are really good. But...
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Value
Altera Digital Health doesn’t avoid charging, and the costs are just for everything, including...
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Operations
I don't know how Sunrise was promoted. Altera Digital Health is not easy to work with. Changes are...
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Loyalty
I don’t like Altera Digital Health. They charge us for everything. Sunrise is not part of our...
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Product
Sunrise is not easy to navigate. It is repetitive. Sunrise just isn't a good product. We have...
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Relationship, Product
I have supported Sunrise for so long that I would not buy it again. Altera Digital Health is still...
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Relationship
On the Sunrise side, the story is all there because it is just one visit. It is not too cumbersome...
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Loyalty
There are a few things that are happening at our facility. From a strategic standpoint, depending on...
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Loyalty, Product
Things with Sunrise are going well. Altera Digital Health is coming out with new features all the...
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Loyalty, Operations
Altera Digital Health is well on the way to implementing some requests from other clients, so we...
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Value
Altera Digital Health seems to be driven by cost instead of innovation. It doesn't seem like they...
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Operations
We can get ample resources on calls with Altera Digital Health, so we have never had an issue with...
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Product
Sunrise is very customizable, so it gives a lot of options for the end users. Users can get it...
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Relationship
The Sunrise product has not really advanced. It has stabilized, and the vendor has fixed some...
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Value
I would not buy Sunrise again because there is a lot to do with the regulatory requirements for CMS...
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Product
Something that is frustrating with Altera Digital Health is that everything has to be in a specific...
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Culture, Loyalty, Value
The whole reason that we went with Altera Digital Health is that we were with Paragon, and they were...
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Relationship
Altera Digital Health is absolutely not proactive. They are very reactive and tardy most of the...
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Relationship, Product
Sunrise is relatively stable even if it is cumbersome. We don't have a lot of unexpected downtime....
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Operations
There has been no ongoing training from Altera Digital Health. They provide a hub where we can find...
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Relationship, Product
We have had some improvements over the years we have been with the vendor, but the improvements...
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Product
To use Sunrise, we have to go through specific steps that we don’t always have training or handouts...
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Product, Value
Altera Digital Health doesn’t provide anything of value to reduce pain points unless it is required...
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Relationship, Product
The only AI thing Sunrise has is clinical decision support, which I have mixed feelings about. I...
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Relationship
The Altera Digital Health customer support has been incredibly slow. I submit a ticket, give them a...
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Culture, Relationship, Operations
Altera Digital Health does a lot of updating, so it is hard to keep track, but the updates are cloud...
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Operations
Altera Digital Health could improve training by having more applicable, frequently updated, and...
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Product, Value
I would probably not buy Sunrise again because I feel like other products from Cerner or Epic offer...
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Relationship
Altera Digital Health could provide more assistance with interfaces and more effort to integrate...
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Relationship
Altera Digital Health is helpful when things go wrong, and they attempt to help us fix our problems...
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Loyalty, Relationship
There is an interesting situation right now with Altera Digital Health because Altera Digital Health...
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Value
We have a solid contract with Altera Digital Health. If we didn't have such a strong and...
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Relationship
We have purchased solutions from Altera Digital Health with the promise that those would deliver X,...
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Loyalty
I wouldn't even recommend Sunrise to an enemy. I would tell them that they were purchasing a...
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Product
We were about to take an upgrade that we needed, but in our testing environment, we found that there...
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Loyalty, Product
Our clinicians have gotten to the point where they just want Sunrise to work. They aren't even...
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Product
Altera Digital Health needs to be looking at AI for documentation. They need to bring in tools that...
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Relationship
Altera Digital Health is involved. Whether we get much out of that involvement is another question,...
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Loyalty
Sunrise works. If someone were to come from an Epic environment and to jump into Sunrise, they...
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Relationship, Product
Our biggest challenge with Altera Digital Health is with our upgrades. They take too long, and they...
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Product
We had a significant system outage associated with one of our Sunrise upgrades. Sunrise is also...
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Loyalty
When we originally purchased Sunrise, it was an up-and-coming, best-in-class product. However, the...
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Product
The fact that Sunrise is highly customizable is both a benefit and a detriment for the product...
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Relationship
Altera Digital Health's general support model is what we expect. Those who scream the loudest get...
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Value
Altera Digital Health is definitely charging for every little thing to recoup costs, and that is...
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Operations, Product
Altera Digital Health has been working on improving their processes in terms of training, but they...
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Relationship, Product
Altera Digital Health has a good foundation to support our ongoing interoperability goals. They are...
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Product
Sunrise is relatively intuitive. It meets or exceeds our needs. In some areas, there is room for...
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Relationship, Product
Altera Digital Health has improved. With Harris Healthcare's acquisition of Sunrise, I have seen...
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Relationship
Altera Digital Health is pretty leading edge. They are current. And Altera Digital Health has...
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Loyalty, Relationship
Altera Digital Health's support is improving. I probably would have given them a lower rating before...
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Loyalty, Product
Sunrise doesn't have the financial data and the integrated data. We are delivering good clinical...
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Product
We have been very innovative in the content for our area of care that we built in the acute care...
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Product
I would definitely recommend Sunrise. And I would definitely buy it again. The flexibility of...
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Product
Altera Digital Health's software is challenged by a very slow development cycle where features and...
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Product
Altera Digital Health's leading-practice, best-of-breed software for the ambulatory space is...
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Culture, Value
We have an outsourcing arrangement with Altera Digital Health, so they provide technical services...
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Product
Altera Digital Health's software is very extensible. It is a bit of an Erector Set. We get out of it...
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Operations, Product
We have been reticent to upgrade the system because the software code base makes things very...
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Loyalty
We are leaving Altera Digital Health. That is probably a pretty powerful statement. We developed a...
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Relationship, Product
When we moved to Sunrise and I talked to third-party applications about integrating with Altera...
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Product
A couple of years ago, I was actually very happy with the stability and reliability of the code and...
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Relationship
I really appreciate the executives from Altera Digital Health reaching out and participating in my...
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Loyalty, Product
Sunrise is not the world’s most horrible product; it is the middle most horrible product. Given that...
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Loyalty, Value
I have purchased a few EHR and billing systems in my career, and I would unquestionably buy Sunrise...
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Product
Integrations are difficult with Sunrise. The process of integrating our ventilators with the system...
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Relationship
Altera Digital Health's support is pretty good. The vendor's people will respond, and they try hard....
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Loyalty
We are way behind on a lot of things with Altera Digital Health. Altera Digital Health is always...
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Operations, Product
We set up the system well, and most of our users were happy with everything about Sunrise except its...
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Loyalty
We are looking at replacing Sunrise because we want an EMR that is going to cover the full scope. We...
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Loyalty
Hopefully Sunrise gets to a place where Altera Digital Health will actually offer a fully integrated...
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Relationship
Altera Digital Health tries to keep their promises, and they do a pretty good job of that, but they...
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Product
Altera Digital Health does what they say they are going to do, and their product does what it is...
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Relationship
I have never seen Altera Digital Health be proactive, so any amount of proactivity from them would...
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Product
There aren't a lot of integrated management options for what we would call longitudinal projects....
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Product
Sunrise is stable, flexible, and relatively user friendly compared to other systems. It has been a...
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Operations
The system's training is tough due to the system's complexity. Other than hands-on, peer-to-peer...
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Product, Value
Performance is the number-one issue that we have from an acute perspective. Users can adapt to...
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Product
Sunrise was built for the acute area, but then the vendor modified it to make it work in clinics. It...
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Product
On the acute side of Sunrise, users generally don't do any work unless the patient is in front of...
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Operations, Product
From a customization standpoint, I can control the system through traffic and requests. However,...
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Loyalty, Product
We have been able to do most of what we have needed to do with the foundational system. That being...
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