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Tyson Blauer
Insights Director
KLAS Insights Director - Tyson Blauer
 
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Director

Relationship, Product

Altera Digital Health’s development road map doesn't align with our organizational needs. A more...

May 2025
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Director

Product

The main gap in Sunrise is that there are large functionalities that the vendor can't provide, such...

May 2025
||
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Director

Loyalty

I'm not likely to recommend Altera Digital Health. I don't think they will survive. Altera Digital...

May 2025
||
(0)
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Director

Product

Altera Digital Health’s offering is highly customizable. We could do our own thing and fix a lot of...

May 2025
||
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Director

Product

I have tried to be generous and give the vendor the benefit of the doubt, but Altera Digital Health...

May 2025
||
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Director

Loyalty

Integration is not a giant issue with Sunrise, but the integration isn't great. Altera Digital...

May 2025
||
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Director

Product

Sunrise has issues interfacing with external systems. For example, it doesn't interface well with...

Apr 2025
||
(0)
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Director

Relationship

When we reach out to Altera Digital Health for solutions to issues we have, there tend to be many...

Apr 2025
||
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Director

Product

Sunrise is missing a lot of more current or standard functionality that we would expect from an EHR,...

Apr 2025
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VP/Other Executive

Product

Sunrise is very adaptable. It is a bit of an erector set or LEGO set. It has some ability to be...

Apr 2025
||
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VP/Other Executive

Product

Because Altera Digital Health's system is very malleable in terms of creating some tools that allow...

Apr 2025
||
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VP/Other Executive

Relationship

I hear about Altera Digital Health’s support from colleagues, and I am told that they struggle....

Apr 2025
||
(0)
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VP/Other Executive

Loyalty, Relationship, Operations, Product

If somebody came to me and was thinking about implementing Altera Digital Health's system, I would...

Apr 2025
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(0)
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VP/Other Executive

Product

Sunrise and TouchWorks EHR, though owned by the same vendor, do not communicate. There is no...

Apr 2025
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VP/Other Executive

Loyalty, Relationship

The challenge we have had with Altera Digital Health is that they have gone through significant...

Apr 2025
||
(0)
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CIO

Loyalty, Relationship, Operations, Value

We are very unhappy with Sunrise as a whole. The vendor charges for every little thing. Phone...

Apr 2025
||
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Director

Relationship

Altera Digital Health has a client success executive who meets with us regularly. We had multiple...

Apr 2025
||
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Director

Product

We are doing most of the integrations with Sunrise ourselves, but we are able to integrate easily....

Apr 2025
||
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Director

Relationship, Product, Value

Altera Digital Health is very innovative. Sunrise does bring a lot of value to our organization with...

Apr 2025
||
(0)
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Director

Value

With Altera Digital Health, every upgrade and enhancement includes a charge. Additional modules to...

Apr 2025
||
(0)
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Director

Relationship, Product

Altera Digital Health sends out bulletins regarding issues. If they have any information on...

Apr 2025
||
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Director

Loyalty, Relationship

Altera Digital Health is making efforts to improve their support. Depending on which module we are...

Apr 2025
||
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CMIO

Relationship, Value

Altera Digital Health could hold us hostage and squeeze every penny out of us, but they haven't, so...

Apr 2025
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(0)
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Chief Innovation Officer

Product

Altera Digital Health keeps a lot of their promises, but not all of them. It isn't that they break...

Apr 2025
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Chief Innovation Officer

Relationship

Altera Digital Health's engagement doesn't allow us to maximize the value of the EMR. The vendor...

Apr 2025
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(0)
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Chief Innovation Officer

Loyalty

Unfortunately, my satisfaction with Sunrise is going down. Altera Digital Health acquired Sunrise...

Apr 2025
||
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Chief Innovation Officer

Relationship, Product

Altera Digital Health isn't doing any development, so we have had to develop many things ourselves....

Apr 2025
||
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Chief Innovation Officer

Product, Value

Sunrise is pretty expensive. Its quality is fine, though, and it doesn't break much. Additionally,...

Apr 2025
||
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Manager

Operations

Altera Digital Health sent a team with a lot of people for our implementation, and everybody was...

Apr 2025
||
(0)
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Manager

Relationship

There is one person at Altera Digital Health who does a really good job with us in the pharmacy and...

Apr 2025
||
(0)
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Manager

Product, Value

The way that Altera Digital Health works is somewhat unique, which makes it more difficult to work...

Apr 2025
||
(0)
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VP/Other Executive

Product

My favorite thing and the reason most people buy Sunrise is that it is very customizable. The vendor...

Apr 2025
||
(0)
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VP/Other Executive

Relationship

I believe Altera Digital Health doesn't keep their promises in terms of when they publish their...

Apr 2025
||
(0)
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VP/Other Executive

Relationship

I like the relationship with Altera Digital Health. They come to the table as our partner and want...

Apr 2025
||
(0)
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VP/Other Executive

Loyalty, Product

The number-one thing I would like Altera Digital Health to work on is their mobile product. It is...

Apr 2025
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VP/Other Executive

Operations

Altera Digital Health does a very generic training for Sunrise about how it works, but they don't...

Apr 2025
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VP/Other Executive

Relationship, Product

Being proactive is probably one of Altera Digital Health’s strong areas. We get a lot of alerts and...

Apr 2025
||
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Manager

Loyalty, Value

If someone were looking into Sunrise, I would recommend that they look at some of the other...

Mar 2025
||
(0)
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Manager

Relationship, Product

We have plenty of enhancement requests with Altera Digital Health. They just tell us to enter an...

Mar 2025
||
(0)
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Manager

Product

The complex functionality in Sunrise is our issue. When we try to change something, we end up...

Mar 2025
||
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Manager

Product

Currently, we have migrated from using a lot of the global management services to using our own team...

Mar 2025
||
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Manager

Operations

Altera Digital Health does have a client connection database for training, but I don’t spend a lot...

Mar 2025
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(0)
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VP/Other Executive

Operations, Product

Sunrise has broken stuff. When Altera Digital Health did an upgrade, it took down the whole system...

Mar 2025
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VP/Other Executive

Loyalty

When Sunrise's vendor changed to Altera Digital Health, they didn't partner or upgrade accordingly,...

Mar 2025
||
(0)
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Analyst/Coordinator

Product

There are more bugs in the Sunrise product than I would like. It is improving, but it has further...

Mar 2025
||
(0)
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Analyst/Coordinator

Relationship

With Altera Digital Health's support, once we get to the right people, things are really good. But...

Mar 2025
||
(0)
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Analyst/Coordinator

Value

Altera Digital Health doesn’t avoid charging, and the costs are just for everything, including...

Mar 2025
||
(0)
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VP/Other Executive

Operations

I don't know how Sunrise was promoted. Altera Digital Health is not easy to work with. Changes are...

Jan 2025
||
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VP/Other Executive

Loyalty

I don’t like Altera Digital Health. They charge us for everything. Sunrise is not part of our...

Jan 2025
||
(0)
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VP/Other Executive

Product

Sunrise is not easy to navigate. It is repetitive. Sunrise just isn't a good product. We have...

Jan 2025
||
(0)
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Director

Relationship, Product

I have supported Sunrise for so long that I would not buy it again. Altera Digital Health is still...

Jan 2025
||
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Director

Relationship

On the Sunrise side, the story is all there because it is just one visit. It is not too cumbersome...

Jan 2025
||
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Director

Loyalty

There are a few things that are happening at our facility. From a strategic standpoint, depending on...

Jan 2025
||
(0)
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Manager

Loyalty, Product

Things with Sunrise are going well. Altera Digital Health is coming out with new features all the...

Jan 2025
||
(0)
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Manager

Loyalty, Operations

Altera Digital Health is well on the way to implementing some requests from other clients, so we...

Jan 2025
||
(0)
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Analyst/Coordinator

Value

Altera Digital Health seems to be driven by cost instead of innovation. It doesn't seem like they...

Dec 2024
||
(0)
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Analyst/Coordinator

Operations

We can get ample resources on calls with Altera Digital Health, so we have never had an issue with...

Dec 2024
||
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Analyst/Coordinator

Product

Sunrise is very customizable, so it gives a lot of options for the end users. Users can get it...

Dec 2024
||
(0)
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Analyst/Coordinator

Relationship

The Sunrise product has not really advanced. It has stabilized, and the vendor has fixed some...

Dec 2024
||
(0)
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Manager

Value

I would not buy Sunrise again because there is a lot to do with the regulatory requirements for CMS...

Oct 2024
||
(0)
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Manager

Product

Something that is frustrating with Altera Digital Health is that everything has to be in a specific...

Oct 2024
||
(0)
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Manager

Culture, Loyalty, Value

The whole reason that we went with Altera Digital Health is that we were with Paragon, and they were...

Oct 2024
||
(0)
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Manager

Relationship

Altera Digital Health is absolutely not proactive. They are very reactive and tardy most of the...

Oct 2024
||
(0)
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Manager

Relationship, Product

Sunrise is relatively stable even if it is cumbersome. We don't have a lot of unexpected downtime....

Oct 2024
||
(0)
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Manager

Operations

There has been no ongoing training from Altera Digital Health. They provide a hub where we can find...

Oct 2024
||
(0)
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Manager

Relationship, Product

We have had some improvements over the years we have been with the vendor, but the improvements...

Oct 2024
||
(0)
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Manager

Product

To use Sunrise, we have to go through specific steps that we don’t always have training or handouts...

Oct 2024
||
(0)
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Manager

Product, Value

Altera Digital Health doesn’t provide anything of value to reduce pain points unless it is required...

Oct 2024
||
(0)
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Manager

Relationship, Product

The only AI thing Sunrise has is clinical decision support, which I have mixed feelings about. I...

Oct 2024
||
(0)
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Manager

Relationship

The Altera Digital Health customer support has been incredibly slow. I submit a ticket, give them a...

Oct 2024
||
(0)
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Manager

Culture, Relationship, Operations

Altera Digital Health does a lot of updating, so it is hard to keep track, but the updates are cloud...

Oct 2024
||
(0)
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CMIO

Operations

Altera Digital Health could improve training by having more applicable, frequently updated, and...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product, Value

I would probably not buy Sunrise again because I feel like other products from Cerner or Epic offer...

Oct 2024
||
(0)
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CMIO

Relationship

Altera Digital Health could provide more assistance with interfaces and more effort to integrate...

Oct 2024
||
(0)
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CMIO

Relationship

Altera Digital Health is helpful when things go wrong, and they attempt to help us fix our problems...

Oct 2024
||
(0)
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Director

Loyalty, Relationship

There is an interesting situation right now with Altera Digital Health because Altera Digital Health...

Sep 2024
||
(0)
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Director

Value

We have a solid contract with Altera Digital Health. If we didn't have such a strong and...

Sep 2024
||
(0)
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Director

Relationship

We have purchased solutions from Altera Digital Health with the promise that those would deliver X,...

Sep 2024
||
(0)
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Director

Loyalty

I wouldn't even recommend Sunrise to an enemy. I would tell them that they were purchasing a...

Sep 2024
||
(0)
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Director

Product

We were about to take an upgrade that we needed, but in our testing environment, we found that there...

Sep 2024
||
(0)
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Director

Loyalty, Product

Our clinicians have gotten to the point where they just want Sunrise to work. They aren't even...

Sep 2024
||
(0)
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Director

Product

Altera Digital Health needs to be looking at AI for documentation. They need to bring in tools that...

Sep 2024
||
(0)
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Director

Relationship

Altera Digital Health is involved. Whether we get much out of that involvement is another question,...

Sep 2024
||
(0)
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Director

Loyalty

Sunrise works. If someone were to come from an Epic environment and to jump into Sunrise, they...

Sep 2024
||
(0)
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 or  to see details.

Director

Relationship, Product

Our biggest challenge with Altera Digital Health is with our upgrades. They take too long, and they...

Sep 2024
||
(0)
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CIO

Product

We had a significant system outage associated with one of our Sunrise upgrades. Sunrise is also...

Sep 2024
||
(0)
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CIO

Loyalty

When we originally purchased Sunrise, it was an up-and-coming, best-in-class product. However, the...

Sep 2024
||
(0)
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CIO

Product

The fact that Sunrise is highly customizable is both a benefit and a detriment for the product...

Sep 2024
||
(0)
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CIO

Relationship

Altera Digital Health's general support model is what we expect. Those who scream the loudest get...

Sep 2024
||
(0)
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Director

Value

Altera Digital Health is definitely charging for every little thing to recoup costs, and that is...

Aug 2024
||
(0)
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Director

Operations, Product

Altera Digital Health has been working on improving their processes in terms of training, but they...

Aug 2024
||
(0)
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Director

Relationship, Product

Altera Digital Health has a good foundation to support our ongoing interoperability goals. They are...

Aug 2024
||
(0)
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Director

Product

Sunrise is relatively intuitive. It meets or exceeds our needs. In some areas, there is room for...

Aug 2024
||
(0)
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Director

Relationship, Product

Altera Digital Health has improved. With Harris Healthcare's acquisition of Sunrise, I have seen...

Aug 2024
||
(0)
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Director

Relationship

Altera Digital Health is pretty leading edge. They are current. And Altera Digital Health has...

Aug 2024
||
(0)
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Director

Loyalty, Relationship

Altera Digital Health's support is improving. I probably would have given them a lower rating before...

Aug 2024
||
(0)
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 or  to see details.

Director

Loyalty, Product

Sunrise doesn't have the financial data and the integrated data. We are delivering good clinical...

Aug 2024
||
(0)
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Director

Product

We have been very innovative in the content for our area of care that we built in the acute care...

Aug 2024
||
(0)
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Director

Product

I would definitely recommend Sunrise. And I would definitely buy it again. The flexibility of...

Aug 2024
||
(0)
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VP/Other Executive

Product

Altera Digital Health's software is challenged by a very slow development cycle where features and...

Aug 2024
||
(0)
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VP/Other Executive

Product

Altera Digital Health's leading-practice, best-of-breed software for the ambulatory space is...

Aug 2024
||
(0)
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VP/Other Executive

Culture, Value

We have an outsourcing arrangement with Altera Digital Health, so they provide technical services...

Aug 2024
||
(0)
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VP/Other Executive

Product

Altera Digital Health's software is very extensible. It is a bit of an Erector Set. We get out of it...

Aug 2024
||
(0)
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 or  to see details.

VP/Other Executive

Operations, Product

We have been reticent to upgrade the system because the software code base makes things very...

Aug 2024
||
(0)
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VP/Other Executive

Loyalty

We are leaving Altera Digital Health. That is probably a pretty powerful statement. We developed a...

Aug 2024
||
(0)
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CIO

Relationship, Product

When we moved to Sunrise and I talked to third-party applications about integrating with Altera...

Aug 2024
||
(0)
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 or  to see details.

CIO

Product

A couple of years ago, I was actually very happy with the stability and reliability of the code and...

Aug 2024
||
(0)
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CIO

Relationship

I really appreciate the executives from Altera Digital Health reaching out and participating in my...

Aug 2024
||
(0)
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CIO

Loyalty, Product

Sunrise is not the world’s most horrible product; it is the middle most horrible product. Given that...

Aug 2024
||
(0)
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CMIO

Loyalty, Value

I have purchased a few EHR and billing systems in my career, and I would unquestionably buy Sunrise...

Jul 2024
||
(0)
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 or  to see details.

CMIO

Product

Integrations are difficult with Sunrise. The process of integrating our ventilators with the system...

Jul 2024
||
(0)
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 or  to see details.

CMIO

Relationship

Altera Digital Health's support is pretty good. The vendor's people will respond, and they try hard....

Jul 2024
||
(0)
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 or  to see details.

CMIO

Loyalty

We are way behind on a lot of things with Altera Digital Health. Altera Digital Health is always...

Jul 2024
||
(0)
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CMIO

Operations, Product

We set up the system well, and most of our users were happy with everything about Sunrise except its...

Jul 2024
||
(0)
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Director

Loyalty

We are looking at replacing Sunrise because we want an EMR that is going to cover the full scope. We...

Jun 2024
||
(0)
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Director

Loyalty

Hopefully Sunrise gets to a place where Altera Digital Health will actually offer a fully integrated...

Jun 2024
||
(0)
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Director

Relationship

Altera Digital Health tries to keep their promises, and they do a pretty good job of that, but they...

Jun 2024
||
(0)
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 or  to see details.

Director

Product

Altera Digital Health does what they say they are going to do, and their product does what it is...

Jun 2024
||
(0)
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 or  to see details.

Director

Relationship

I have never seen Altera Digital Health be proactive, so any amount of proactivity from them would...

Jun 2024
||
(0)
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Director

Product

There aren't a lot of integrated management options for what we would call longitudinal projects....

Jun 2024
||
(0)
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Director

Product

Sunrise is stable, flexible, and relatively user friendly compared to other systems. It has been a...

Jun 2024
||
(0)
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Director

Operations

The system's training is tough due to the system's complexity. Other than hands-on, peer-to-peer...

Jun 2024
||
(0)
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KLAS article icon
Altera Digital Health (Allscripts) Complete Look 2023
18 July 23    |   Paul Warburton and Tyson Blauer
When making a core HIT purchasing decision, healthcare organizations must take into account how prospective partners deliver across a variety of key technology areas. This Altera Digital Health (Allscripts) Sunrise “complete look” provides a high-level analysis of the key products that make up Altera Digital Health’s enterprise suite. (Other reports in the series do the same for Epic , Evident , MEDITECH , and Oracle Health [Cerner] .) This report focuses on the core Sunrise suite and its supporting technology; data on Altera Digital Health’s standalone ambulatory platforms (TouchWorks and Professional) is excluded.
Performance
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Ambulatory and Enterprise EMR Interoperability 2023
16 March 23    |   Coray Tate and Paul Warburton
Interoperability is a continued area of critical focus for the healthcare industry. There is no question that progress is being made, but there is still significant room for improvement. For this report, KLAS talked to vendor-identified deep adopters to take a holistic look at the current state of interoperability in ambulatory and enterprise EMRs and measure how close we are to an ideal state. The results reveal each vendor’s strengths and weaknesses within various areas of interoperability.



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