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Sunrise Commentary
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Tyson Blauer
Insights Director
KLAS Insights Director - Tyson Blauer
 
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Small-Hospital EHR (1–200 Beds) 2024: Buyer’s Remorse among Recent Decision-Makers
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User Commentary

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VP/Other Executive

Product

We have had so many issues with the base of Sunrise and the way we use it in our facility. Altera...

May 2025
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VP/Other Executive

Loyalty

We were sort of lied to. We were told that Paragon Clinicals was going away, and Altera Digital...

May 2025
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VP/Other Executive

Operations

Sunrise gives us some functionality that we didn't have before, but to have that functionality, some...

May 2025
||
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VP/Other Executive

Loyalty

The vendor lied to us about how the solution would work, so I can't recommend something that we were...

May 2025
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VP/Other Executive

Value

Altera Digital Health didn't charge us a great deal, so we probably got what we paid for with...

May 2025
||
(0)
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Manager

Product

The Sunrise system is much harder to use for end users who have worked in Epic's or other vendors'...

May 2025
||
(0)
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Manager

Relationship

Altera Digital Health's support team is responsive, and we have a good relationship with them. We...

May 2025
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Manager

Relationship, Product

It is difficult to get information sent to our third-party integration services, and that causes...

May 2025
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Manager

Product

In Sunrise, we have data collection and quality improvement data, and that helps to drive...

May 2025
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Manager

Loyalty, Relationship

Previous to last year, Altera Digital Health's engagement with us was lacking. But they have been a...

May 2025
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Manager

Culture

Altera Digital Health hasn't ever promised something they didn't deliver on. They are usually very...

May 2025
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(0)
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Director

Relationship, Product

Altera Digital Health’s development road map doesn't align with our organizational needs. A more...

May 2025
||
(0)
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Director

Product

The main gap in Sunrise is that there are large functionalities that the vendor can't provide, such...

May 2025
||
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Director

Loyalty

I'm not likely to recommend Altera Digital Health. I don't think they will survive. Altera Digital...

May 2025
||
(0)
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Director

Product

Altera Digital Health’s offering is highly customizable. We could do our own thing and fix a lot of...

May 2025
||
(0)
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Director

Product

I have tried to be generous and give the vendor the benefit of the doubt, but Altera Digital Health...

May 2025
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(0)
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Director

Loyalty

Integration is not a giant issue with Sunrise, but the integration isn't great. Altera Digital...

May 2025
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(0)
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Director

Product

Sunrise has issues interfacing with external systems. For example, it doesn't interface well with...

Apr 2025
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Director

Relationship

When we reach out to Altera Digital Health for solutions to issues we have, there tend to be many...

Apr 2025
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Director

Product

Sunrise is missing a lot of more current or standard functionality that we would expect from an EHR,...

Apr 2025
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VP/Other Executive

Product

Sunrise is very adaptable. It is a bit of an erector set or LEGO set. It has some ability to be...

Apr 2025
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VP/Other Executive

Product

Because Altera Digital Health's system is very malleable in terms of creating some tools that allow...

Apr 2025
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VP/Other Executive

Relationship

I hear about Altera Digital Health’s support from colleagues, and I am told that they struggle....

Apr 2025
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(0)
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VP/Other Executive

Loyalty, Relationship, Operations, Product

If somebody came to me and was thinking about implementing Altera Digital Health's system, I would...

Apr 2025
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VP/Other Executive

Product

Sunrise and TouchWorks EHR, though owned by the same vendor, do not communicate. There is no...

Apr 2025
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VP/Other Executive

Loyalty, Relationship

The challenge we have had with Altera Digital Health is that they have gone through significant...

Apr 2025
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CIO

Loyalty, Relationship, Operations, Value

We are very unhappy with Sunrise as a whole. The vendor charges for every little thing. Phone...

Apr 2025
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(0)
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Director

Relationship

Altera Digital Health has a client success executive who meets with us regularly. We had multiple...

Apr 2025
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Director

Product

We are doing most of the integrations with Sunrise ourselves, but we are able to integrate easily....

Apr 2025
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Director

Relationship, Product, Value

Altera Digital Health is very innovative. Sunrise does bring a lot of value to our organization with...

Apr 2025
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(0)
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Director

Value

With Altera Digital Health, every upgrade and enhancement includes a charge. Additional modules to...

Apr 2025
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(0)
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Director

Relationship, Product

Altera Digital Health sends out bulletins regarding issues. If they have any information on...

Apr 2025
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(0)
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Director

Loyalty, Relationship

Altera Digital Health is making efforts to improve their support. Depending on which module we are...

Apr 2025
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(0)
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CMIO

Relationship, Value

Altera Digital Health could hold us hostage and squeeze every penny out of us, but they haven't, so...

Apr 2025
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Chief Innovation Officer

Product

Altera Digital Health keeps a lot of their promises, but not all of them. It isn't that they break...

Apr 2025
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(0)
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Chief Innovation Officer

Relationship

Altera Digital Health's engagement doesn't allow us to maximize the value of the EMR. The vendor...

Apr 2025
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(0)
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Chief Innovation Officer

Loyalty

Unfortunately, my satisfaction with Sunrise is going down. Altera Digital Health acquired Sunrise...

Apr 2025
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(0)
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Chief Innovation Officer

Relationship, Product

Altera Digital Health isn't doing any development, so we have had to develop many things ourselves....

Apr 2025
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(0)
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Chief Innovation Officer

Product, Value

Sunrise is pretty expensive. Its quality is fine, though, and it doesn't break much. Additionally,...

Apr 2025
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(0)
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Manager

Operations

Altera Digital Health sent a team with a lot of people for our implementation, and everybody was...

Apr 2025
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(0)
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Manager

Relationship

There is one person at Altera Digital Health who does a really good job with us in the pharmacy and...

Apr 2025
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(0)
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Manager

Product, Value

The way that Altera Digital Health works is somewhat unique, which makes it more difficult to work...

Apr 2025
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(0)
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VP/Other Executive

Product

My favorite thing and the reason most people buy Sunrise is that it is very customizable. The vendor...

Apr 2025
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(0)
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VP/Other Executive

Relationship

I believe Altera Digital Health doesn't keep their promises in terms of when they publish their...

Apr 2025
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(0)
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VP/Other Executive

Relationship

I like the relationship with Altera Digital Health. They come to the table as our partner and want...

Apr 2025
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(0)
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VP/Other Executive

Loyalty, Product

The number-one thing I would like Altera Digital Health to work on is their mobile product. It is...

Apr 2025
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VP/Other Executive

Operations

Altera Digital Health does a very generic training for Sunrise about how it works, but they don't...

Apr 2025
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VP/Other Executive

Relationship, Product

Being proactive is probably one of Altera Digital Health’s strong areas. We get a lot of alerts and...

Apr 2025
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(0)
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Manager

Loyalty, Value

If someone were looking into Sunrise, I would recommend that they look at some of the other...

Mar 2025
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(0)
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Manager

Relationship, Product

We have plenty of enhancement requests with Altera Digital Health. They just tell us to enter an...

Mar 2025
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(0)
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Manager

Product

The complex functionality in Sunrise is our issue. When we try to change something, we end up...

Mar 2025
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(0)
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Manager

Product

Currently, we have migrated from using a lot of the global management services to using our own team...

Mar 2025
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(0)
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Manager

Operations

Altera Digital Health does have a client connection database for training, but I don’t spend a lot...

Mar 2025
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(0)
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VP/Other Executive

Operations, Product

Sunrise has broken stuff. When Altera Digital Health did an upgrade, it took down the whole system...

Mar 2025
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(0)
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VP/Other Executive

Loyalty

When Sunrise's vendor changed to Altera Digital Health, they didn't partner or upgrade accordingly,...

Mar 2025
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(0)
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Analyst/Coordinator

Product

There are more bugs in the Sunrise product than I would like. It is improving, but it has further...

Mar 2025
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(0)
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Analyst/Coordinator

Relationship

With Altera Digital Health's support, once we get to the right people, things are really good. But...

Mar 2025
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(0)
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Analyst/Coordinator

Value

Altera Digital Health doesn’t avoid charging, and the costs are just for everything, including...

Mar 2025
||
(0)
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VP/Other Executive

Operations

I don't know how Sunrise was promoted. Altera Digital Health is not easy to work with. Changes are...

Jan 2025
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VP/Other Executive

Loyalty

I don’t like Altera Digital Health. They charge us for everything. Sunrise is not part of our...

Jan 2025
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(0)
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VP/Other Executive

Product

Sunrise is not easy to navigate. It is repetitive. Sunrise just isn't a good product. We have...

Jan 2025
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(0)
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Director

Relationship, Product

I have supported Sunrise for so long that I would not buy it again. Altera Digital Health is still...

Jan 2025
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(0)
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Director

Relationship

On the Sunrise side, the story is all there because it is just one visit. It is not too cumbersome...

Jan 2025
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(0)
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Director

Loyalty

There are a few things that are happening at our facility. From a strategic standpoint, depending on...

Jan 2025
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(0)
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Manager

Loyalty, Product

Things with Sunrise are going well. Altera Digital Health is coming out with new features all the...

Jan 2025
||
(0)
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Manager

Loyalty, Operations

Altera Digital Health is well on the way to implementing some requests from other clients, so we...

Jan 2025
||
(0)
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Analyst/Coordinator

Value

Altera Digital Health seems to be driven by cost instead of innovation. It doesn't seem like they...

Dec 2024
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(0)
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Analyst/Coordinator

Operations

We can get ample resources on calls with Altera Digital Health, so we have never had an issue with...

Dec 2024
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(0)
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Analyst/Coordinator

Product

Sunrise is very customizable, so it gives a lot of options for the end users. Users can get it...

Dec 2024
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(0)
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Analyst/Coordinator

Relationship

The Sunrise product has not really advanced. It has stabilized, and the vendor has fixed some...

Dec 2024
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(0)
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Manager

Value

I would not buy Sunrise again because there is a lot to do with the regulatory requirements for CMS...

Oct 2024
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(0)
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Manager

Product

Something that is frustrating with Altera Digital Health is that everything has to be in a specific...

Oct 2024
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(0)
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Manager

Culture, Loyalty, Value

The whole reason that we went with Altera Digital Health is that we were with Paragon, and they were...

Oct 2024
||
(0)
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Manager

Relationship

Altera Digital Health is absolutely not proactive. They are very reactive and tardy most of the...

Oct 2024
||
(0)
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Manager

Relationship, Product

Sunrise is relatively stable even if it is cumbersome. We don't have a lot of unexpected downtime....

Oct 2024
||
(0)
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Manager

Operations

There has been no ongoing training from Altera Digital Health. They provide a hub where we can find...

Oct 2024
||
(0)
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Manager

Relationship, Product

We have had some improvements over the years we have been with the vendor, but the improvements...

Oct 2024
||
(0)
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Manager

Product

To use Sunrise, we have to go through specific steps that we don’t always have training or handouts...

Oct 2024
||
(0)
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Manager

Product, Value

Altera Digital Health doesn’t provide anything of value to reduce pain points unless it is required...

Oct 2024
||
(0)
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Manager

Relationship, Product

The only AI thing Sunrise has is clinical decision support, which I have mixed feelings about. I...

Oct 2024
||
(0)
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Manager

Relationship

The Altera Digital Health customer support has been incredibly slow. I submit a ticket, give them a...

Oct 2024
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(0)
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Manager

Culture, Relationship, Operations

Altera Digital Health does a lot of updating, so it is hard to keep track, but the updates are cloud...

Oct 2024
||
(0)
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CMIO

Operations

Altera Digital Health could improve training by having more applicable, frequently updated, and...

Oct 2024
||
(0)
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CMIO

Product, Value

I would probably not buy Sunrise again because I feel like other products from Cerner or Epic offer...

Oct 2024
||
(0)
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CMIO

Relationship

Altera Digital Health could provide more assistance with interfaces and more effort to integrate...

Oct 2024
||
(0)
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CMIO

Relationship

Altera Digital Health is helpful when things go wrong, and they attempt to help us fix our problems...

Oct 2024
||
(0)
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Director

Loyalty, Relationship

There is an interesting situation right now with Altera Digital Health because Altera Digital Health...

Sep 2024
||
(0)
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Director

Value

We have a solid contract with Altera Digital Health. If we didn't have such a strong and...

Sep 2024
||
(0)
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Director

Relationship

We have purchased solutions from Altera Digital Health with the promise that those would deliver X,...

Sep 2024
||
(0)
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Director

Loyalty

I wouldn't even recommend Sunrise to an enemy. I would tell them that they were purchasing a...

Sep 2024
||
(0)
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Director

Product

We were about to take an upgrade that we needed, but in our testing environment, we found that there...

Sep 2024
||
(0)
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Director

Loyalty, Product

Our clinicians have gotten to the point where they just want Sunrise to work. They aren't even...

Sep 2024
||
(0)
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Director

Product

Altera Digital Health needs to be looking at AI for documentation. They need to bring in tools that...

Sep 2024
||
(0)
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Director

Relationship

Altera Digital Health is involved. Whether we get much out of that involvement is another question,...

Sep 2024
||
(0)
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Director

Loyalty

Sunrise works. If someone were to come from an Epic environment and to jump into Sunrise, they...

Sep 2024
||
(0)
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Director

Relationship, Product

Our biggest challenge with Altera Digital Health is with our upgrades. They take too long, and they...

Sep 2024
||
(0)
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CIO

Product

We had a significant system outage associated with one of our Sunrise upgrades. Sunrise is also...

Sep 2024
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(0)
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CIO

Loyalty

When we originally purchased Sunrise, it was an up-and-coming, best-in-class product. However, the...

Sep 2024
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(0)
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CIO

Product

The fact that Sunrise is highly customizable is both a benefit and a detriment for the product...

Sep 2024
||
(0)
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CIO

Relationship

Altera Digital Health's general support model is what we expect. Those who scream the loudest get...

Sep 2024
||
(0)
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Director

Value

Altera Digital Health is definitely charging for every little thing to recoup costs, and that is...

Aug 2024
||
(0)
 Thank you  Helpful

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Director

Operations, Product

Altera Digital Health has been working on improving their processes in terms of training, but they...

Aug 2024
||
(0)
 Thank you  Helpful

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Director

Relationship, Product

Altera Digital Health has a good foundation to support our ongoing interoperability goals. They are...

Aug 2024
||
(0)
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Director

Product

Sunrise is relatively intuitive. It meets or exceeds our needs. In some areas, there is room for...

Aug 2024
||
(0)
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Director

Relationship, Product

Altera Digital Health has improved. With Harris Healthcare's acquisition of Sunrise, I have seen...

Aug 2024
||
(0)
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Director

Relationship

Altera Digital Health is pretty leading edge. They are current. And Altera Digital Health has...

Aug 2024
||
(0)
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Director

Loyalty, Relationship

Altera Digital Health's support is improving. I probably would have given them a lower rating before...

Aug 2024
||
(0)
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 or  to see details.

Director

Loyalty, Product

Sunrise doesn't have the financial data and the integrated data. We are delivering good clinical...

Aug 2024
||
(0)
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Director

Product

We have been very innovative in the content for our area of care that we built in the acute care...

Aug 2024
||
(0)
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Director

Product

I would definitely recommend Sunrise. And I would definitely buy it again. The flexibility of...

Aug 2024
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(0)
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VP/Other Executive

Product

Altera Digital Health's software is challenged by a very slow development cycle where features and...

Aug 2024
||
(0)
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VP/Other Executive

Product

Altera Digital Health's leading-practice, best-of-breed software for the ambulatory space is...

Aug 2024
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(0)
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VP/Other Executive

Culture, Value

We have an outsourcing arrangement with Altera Digital Health, so they provide technical services...

Aug 2024
||
(0)
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VP/Other Executive

Product

Altera Digital Health's software is very extensible. It is a bit of an Erector Set. We get out of it...

Aug 2024
||
(0)
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VP/Other Executive

Operations, Product

We have been reticent to upgrade the system because the software code base makes things very...

Aug 2024
||
(0)
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VP/Other Executive

Loyalty

We are leaving Altera Digital Health. That is probably a pretty powerful statement. We developed a...

Aug 2024
||
(0)
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CIO

Relationship, Product

When we moved to Sunrise and I talked to third-party applications about integrating with Altera...

Aug 2024
||
(0)
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CIO

Product

A couple of years ago, I was actually very happy with the stability and reliability of the code and...

Aug 2024
||
(0)
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CIO

Relationship

I really appreciate the executives from Altera Digital Health reaching out and participating in my...

Aug 2024
||
(0)
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CIO

Loyalty, Product

Sunrise is not the world’s most horrible product; it is the middle most horrible product. Given that...

Aug 2024
||
(0)
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CMIO

Loyalty, Value

I have purchased a few EHR and billing systems in my career, and I would unquestionably buy Sunrise...

Jul 2024
||
(0)
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CMIO

Product

Integrations are difficult with Sunrise. The process of integrating our ventilators with the system...

Jul 2024
||
(0)
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CMIO

Relationship

Altera Digital Health's support is pretty good. The vendor's people will respond, and they try hard....

Jul 2024
||
(0)
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 or  to see details.

CMIO

Loyalty

We are way behind on a lot of things with Altera Digital Health. Altera Digital Health is always...

Jul 2024
||
(0)
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CMIO

Operations, Product

We set up the system well, and most of our users were happy with everything about Sunrise except its...

Jul 2024
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Director

Loyalty

We are looking at replacing Sunrise because we want an EMR that is going to cover the full scope. We...

Jun 2024
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Director

Loyalty

Hopefully Sunrise gets to a place where Altera Digital Health will actually offer a fully integrated...

Jun 2024
||
(0)
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Director

Relationship

Altera Digital Health tries to keep their promises, and they do a pretty good job of that, but they...

Jun 2024
||
(0)
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Director

Product

Altera Digital Health does what they say they are going to do, and their product does what it is...

Jun 2024
||
(0)
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Director

Relationship

I have never seen Altera Digital Health be proactive, so any amount of proactivity from them would...

Jun 2024
||
(0)
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Director

Product

There aren't a lot of integrated management options for what we would call longitudinal projects....

Jun 2024
||
(0)
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Director

Product

Sunrise is stable, flexible, and relatively user friendly compared to other systems. It has been a...

Jun 2024
||
(0)
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Director

Operations

The system's training is tough due to the system's complexity. Other than hands-on, peer-to-peer...

Jun 2024
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