Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Operations
Altera Digital Health could improve training by having more applicable, frequently updated, and...
Login or Create an Account to see details.
Product, Value
I would probably not buy Sunrise again because I feel like other products from Cerner or Epic offer...
Login or Create an Account to see details.
Relationship
Altera Digital Health could provide more assistance with interfaces and more effort to integrate...
Login or Create an Account to see details.
Relationship
Altera Digital Health is helpful when things go wrong, and they attempt to help us fix our problems...
Login or Create an Account to see details.
Loyalty, Relationship
There is an interesting situation right now with Altera Digital Health because Altera Digital Health...
Login or Create an Account to see details.
Value
We have a solid contract with Altera Digital Health. If we didn't have such a strong and...
Login or Create an Account to see details.
Relationship
We have purchased solutions from Altera Digital Health with the promise that those would deliver X,...
Login or Create an Account to see details.
Loyalty
I wouldn't even recommend Sunrise to an enemy. I would tell them that they were purchasing a...
Login or Create an Account to see details.
Product
We were about to take an upgrade that we needed, but in our testing environment, we found that there...
Login or Create an Account to see details.
Loyalty, Product
Our clinicians have gotten to the point where they just want Sunrise to work. They aren't even...
Login or Create an Account to see details.
Product
Altera Digital Health needs to be looking at AI for documentation. They need to bring in tools that...
Login or Create an Account to see details.
Relationship
Altera Digital Health is involved. Whether we get much out of that involvement is another question,...
Login or Create an Account to see details.
Loyalty
Sunrise works. If someone were to come from an Epic environment and to jump into Sunrise, they...
Login or Create an Account to see details.
Relationship, Product
Our biggest challenge with Altera Digital Health is with our upgrades. They take too long, and they...
Login or Create an Account to see details.
Product
We had a significant system outage associated with one of our Sunrise upgrades. Sunrise is also...
Login or Create an Account to see details.
Loyalty
When we originally purchased Sunrise, it was an up-and-coming, best-in-class product. However, the...
Login or Create an Account to see details.
Product
The fact that Sunrise is highly customizable is both a benefit and a detriment for the product...
Login or Create an Account to see details.
Relationship
Altera Digital Health's general support model is what we expect. Those who scream the loudest get...
Login or Create an Account to see details.
Value
Altera Digital Health is definitely charging for every little thing to recoup costs, and that is...
Login or Create an Account to see details.
Operations, Product
Altera Digital Health has been working on improving their processes in terms of training, but they...
Login or Create an Account to see details.
Relationship, Product
Altera Digital Health has a good foundation to support our ongoing interoperability goals. They are...
Login or Create an Account to see details.
Product
Sunrise is relatively intuitive. It meets or exceeds our needs. In some areas, there is room for...
Login or Create an Account to see details.
Relationship, Product
Altera Digital Health has improved. With Harris Healthcare's acquisition of Sunrise, I have seen...
Login or Create an Account to see details.
Relationship
Altera Digital Health is pretty leading edge. They are current. And Altera Digital Health has...
Login or Create an Account to see details.
Loyalty, Relationship
Altera Digital Health's support is improving. I probably would have given them a lower rating before...
Login or Create an Account to see details.
Loyalty, Product
Sunrise doesn't have the financial data and the integrated data. We are delivering good clinical...
Login or Create an Account to see details.
Product
We have been very innovative in the content for our area of care that we built in the acute care...
Login or Create an Account to see details.
Product
I would definitely recommend Sunrise. And I would definitely buy it again. The flexibility of...
Login or Create an Account to see details.
Product
Altera Digital Health's software is challenged by a very slow development cycle where features and...
Login or Create an Account to see details.
Product
Altera Digital Health's leading-practice, best-of-breed software for the ambulatory space is...
Login or Create an Account to see details.
Culture, Value
We have an outsourcing arrangement with Altera Digital Health, so they provide technical services...
Login or Create an Account to see details.
Product
Altera Digital Health's software is very extensible. It is a bit of an Erector Set. We get out of it...
Login or Create an Account to see details.
Operations, Product
We have been reticent to upgrade the system because the software code base makes things very...
Login or Create an Account to see details.
Loyalty
We are leaving Altera Digital Health. That is probably a pretty powerful statement. We developed a...
Login or Create an Account to see details.
Relationship, Product
When we moved to Sunrise and I talked to third-party applications about integrating with Altera...
Login or Create an Account to see details.
Product
A couple of years ago, I was actually very happy with the stability and reliability of the code and...
Login or Create an Account to see details.
Relationship
I really appreciate the executives from Altera Digital Health reaching out and participating in my...
Login or Create an Account to see details.
Loyalty, Product
Sunrise is not the world’s most horrible product; it is the middle most horrible product. Given that...
Login or Create an Account to see details.
Loyalty, Value
I have purchased a few EHR and billing systems in my career, and I would unquestionably buy Sunrise...
Login or Create an Account to see details.
Product
Integrations are difficult with Sunrise. The process of integrating our ventilators with the system...
Login or Create an Account to see details.
Relationship
Altera Digital Health's support is pretty good. The vendor's people will respond, and they try hard....
Login or Create an Account to see details.
Loyalty
We are way behind on a lot of things with Altera Digital Health. Altera Digital Health is always...
Login or Create an Account to see details.
Operations, Product
We set up the system well, and most of our users were happy with everything about Sunrise except its...
Login or Create an Account to see details.
Loyalty
We are looking at replacing Sunrise because we want an EMR that is going to cover the full scope. We...
Login or Create an Account to see details.
Loyalty
Hopefully Sunrise gets to a place where Altera Digital Health will actually offer a fully integrated...
Login or Create an Account to see details.
Relationship
Altera Digital Health tries to keep their promises, and they do a pretty good job of that, but they...
Login or Create an Account to see details.
Product
Altera Digital Health does what they say they are going to do, and their product does what it is...
Login or Create an Account to see details.
Relationship
I have never seen Altera Digital Health be proactive, so any amount of proactivity from them would...
Login or Create an Account to see details.
Product
There aren't a lot of integrated management options for what we would call longitudinal projects....
Login or Create an Account to see details.
Product
Sunrise is stable, flexible, and relatively user friendly compared to other systems. It has been a...
Login or Create an Account to see details.
Operations
The system's training is tough due to the system's complexity. Other than hands-on, peer-to-peer...
Login or Create an Account to see details.
Product, Value
Performance is the number-one issue that we have from an acute perspective. Users can adapt to...
Login or Create an Account to see details.
Product
Sunrise was built for the acute area, but then the vendor modified it to make it work in clinics. It...
Login or Create an Account to see details.
Product
On the acute side of Sunrise, users generally don't do any work unless the patient is in front of...
Login or Create an Account to see details.
Operations, Product
From a customization standpoint, I can control the system through traffic and requests. However,...
Login or Create an Account to see details.
Loyalty, Product
We have been able to do most of what we have needed to do with the foundational system. That being...
Login or Create an Account to see details.
Operations
We don’t get much training from Altera Digital Health, and their personnel is so new, so they don't...
Login or Create an Account to see details.
Culture, Relationship
I have been involved with the Sunrise product since the vendor was Eclipsys. They switched over to...
Login or Create an Account to see details.
Loyalty, Product
Sunrise is an old EHR. It does the basic functionality, but in terms of enhanced functionality and...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Altera Digital Health is working on a lot of tough things for us. A lot of their software is way...
Login or Create an Account to see details.
Loyalty, Product
Before Altera Digital Health took over, there was lagging with some of the functionality. The core...
Login or Create an Account to see details.
Product, Value
Sunrise requires extensive customization for functionality that I would consider to be basic....
Login or Create an Account to see details.
Product
Sunrise is very capable. It can perform all of the EHR functions that we need it to for inpatient...
Login or Create an Account to see details.
Relationship
Altera Digital Health's support team is in India. I will say that the people in India who support us...
Login or Create an Account to see details.
Loyalty, Product
One improvement that I would like to see for the system that is pharmacy specific would be better...
Login or Create an Account to see details.
Relationship, Value
We have seen a huge increase in promises since Allscripts became Altera Digital Health. We have also...
Login or Create an Account to see details.
Relationship, Operations, Product
Since Allscripts became Altera Digital Health, they have been focused on best practices and how we...
Login or Create an Account to see details.
Relationship, Product
Goals are one of Altera Digital Health’s strongest suits. That is why most people, including us,...
Login or Create an Account to see details.
Product
There is definitely a place in the market for Sunrise, and I recommend them to my peers. There is no...
Login or Create an Account to see details.
Relationship
I appreciate that Altera Digital Health is prompt in sending out a notice if any customers encounter...
Login or Create an Account to see details.
Product
Everybody needs to understand what Sunrise is. It is vanilla out of the box, and it is supposed to...
Login or Create an Account to see details.
Relationship, Product
There are better platforms than Sunrise on the market that can address some of the issues that we...
Login or Create an Account to see details.
Loyalty, Product
Altera Digital Health is starting to change the branding inside of the software to get rid of...
Login or Create an Account to see details.
Loyalty, Relationship, Value
Part of the reason we are going in a different direction is that we have seen a noticeable decrease...
Login or Create an Account to see details.
Operations
We don’t have a lot of ongoing training with Altera Digital Health other than when we bring new...
Login or Create an Account to see details.
Relationship
We have seen some improvements in Altera Digital Health’s support, and I am pleased with that. For...
Login or Create an Account to see details.
Product
There are parts of Sunrise, like the financials, registration, and scheduling pieces, that we could...
Login or Create an Account to see details.
Relationship
I work closely with the Allscripts people. Their staff is great because they are like our staff. The...
Login or Create an Account to see details.
Culture, Value
With Allscripts, if we want to change something, we have to go through all this contract stuff and...
Login or Create an Account to see details.
Value
Altera Digital Health tries to charge us for every little thing. I would be honest with others...
Login or Create an Account to see details.
Relationship
I would like to see Altera Digital Health be more hands on with our staff. We sign contracts with...
Login or Create an Account to see details.
Value
Altera Digital Health avoids charging for every little thing, but I think I have some leverage with...
Login or Create an Account to see details.
Relationship, Operations
We have many different product lines with Altera Digital Health, and unfortunately, they operate in...
Login or Create an Account to see details.
Relationship
I am lucky that I have a fairly good rapport with some of the Altera Digital Health senior...
Login or Create an Account to see details.
Relationship
I have a good line of communication with Altera Digital Health’s senior executives, but their...
Login or Create an Account to see details.
Loyalty, Product
If I had the money and could change things tomorrow, I would swap out Sunrise, but that is a costly...
Login or Create an Account to see details.
Loyalty
The vendor certainly has had a bit of a rocky road between the Harris Healthcare acquisition and the...
Login or Create an Account to see details.
Product
A core advantage of Sunrise is that it is fully on Microsoft Stack, so there is a really great...
Login or Create an Account to see details.
Relationship, Product, Value
Altera Digital Health is very focused on delivering value, and we have managed to be successful in...
Login or Create an Account to see details.
Product, Value
Sunrise is definitely a midmarket product that gives us high value.
Login or Create an Account to see details.
Loyalty, Relationship
Our relationship with the Altera Digital Health team is better than it was with Allscripts, and that...
Login or Create an Account to see details.
Product
Sunrise still has the same set of deficiencies that were in the product when it was owned by...
Login or Create an Account to see details.
Product
We are still stuck with having two disjointed records with Sunrise and Touchworks EHR. The two...
Login or Create an Account to see details.
Product
We don't expect the UI to change for Sunrise, but with the enhancements in every upgrade, there...
Login or Create an Account to see details.
Product
Sunrise’s customizing capability is great; we can design the system the way we want. Users can...
Login or Create an Account to see details.
Product
The new people who come to use Sunrise feel like it is really busy, but that is because they haven't...
Login or Create an Account to see details.
​
Featured Reports
Preferences