Alaris (LVP, PCA, Syringe) Commentary
Filtered view: (EHR-Integrated)
Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Relationship, Product
The main things I like about the Alaris Pre-Remediation pumps are the modular approach, the way we...
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Loyalty, Product
In the past, the Alaris Pre-Remediation pumps worked better with our old EHR. We just barely moved...
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Operations
BD’s ongoing training looks different than their initial training. We had initial training several...
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Loyalty, Product
The new iteration of the Alaris Pre-Remediation pump is going to do a lot better. One of the issues...
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Relationship
We are just going through the upgrade right now, but BD has been very helpful. BD actually does a...
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Culture, Value
BD has worked well with us throughout the contract process. As far as I can tell, we are getting the...
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Relationship, Operations
BD has been helpful. We have had a representative from BD come out and speak with our nurses and...
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Product
With the Alaris pumps, the biggest issue with medication administration in a hospital is just...
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Loyalty, Product
The reason the Alaris pumps aren't getting a perfect score for functionality is that BD doesn't have...
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Loyalty, Product
I really haven’t utilized other pump systems, but the Alaris pumps have worked well for us so far....
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Product
The Alaris Pre-Remediation pumps could be easier to use. Things haven't always been easy with the...
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Loyalty
We stayed with BD because the remediation was done, and we had a good interface capability with our...
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Relationship, Operations, Product
BD could have a little better communication for the upgrades of the Alaris Pre-Remediation pumps.
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Loyalty, Product
We recently updated our BD pumps, and they are what we will stay on because of the EHR integration...
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Relationship, Product
I have concerns about a new alert that BD implemented. We don’t agree with the way it is written. It...
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Operations
I have access to the BD library learning resources, but that access isn't something we provide to...
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Product
The nurses like using the product; it is safe. I like the reporting that it provides, and there is...
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Relationship, Product, Value
Our experience with BD has been very good. We have implemented interoperability. They are very...
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Loyalty, Product
We already use the Alaris, and we are happy with it, so there is really no point in changing. What I...
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Relationship, Product
We don't really have many problems with the Alaris that require the vendor to be involved. The...
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Relationship
I have never had any issues with BD; their support is great. Anytime there is a software update or...
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Loyalty, Product
Maintaining the library is intuitive for the Alaris, and the integration is great. The wireless...
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Product, Value
With the Alaris, we can audit and see what medication was given, when it was given, how much was...
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Product
The only thing that would make the Alaris better would be if it had the option for different types...
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Product
In terms of the Alaris, I don't know that there has been any new technology. BD does upgrades where...
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Relationship
I have never heard from BD’s executive team. I'm sure they communicate with somebody at a corporate...
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Operations
We usually get a flyer about updates; that is it. The BD representatives don't reach out. I have...
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Product
I love the Alaris. I have used all sorts of other pumps from other services, and I think that the...
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Operations, Product
The Alaris is new, and people are just learning things. I don't know if people missed some training...
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Product
Everyone has been pretty pleased with the Alaris. We like the reporting features, the reports on...
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Relationship, Operations
BD has done a really good job. They have provided education on the Alaris, and that is key. They...
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Relationship
BD's support center can be a struggle. We have worked with the support center on various cases, and...
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Loyalty, Value
We have been happy with the Alaris pumps. We did a quick look at the market, and I don't remember a...
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Relationship
If we submit a case on BD’s web-based portal, we can't submit it at a critical level, so we have to...
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Loyalty, Product
I know BD is working on PCA interoperability, and that has been a thing for a while. That is...
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Product
I like the EMR interoperability. I like the ability to manage the libraries remotely. We don't have...
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Loyalty
We have no intent of looking at any other options. Right now, BD is still the front-runner for us...
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Operations
Going through the remediation was our most challenging process with BD. Communication was a bit of a...
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Product
Being on the other side of BD's remediation has been very good. One thing that is going well coming...
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Loyalty
The only product enhancement from BD we are hopeful about is the interoperability with PCA pumps. My...
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Loyalty
We will be updating our pumps in the next few years because there has not been any new technology in...
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Product
The way the screen is displayed in the Alaris Pre and Post Remediation doesn't align with the way...
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Relationship
BD’s support is slow. We never know who we are supposed to ask what question to, so I just blast a...
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Relationship, Product
In general, BD keeps their promises. They have a lot of promises for future development that don't...
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Operations
BD has a large share of the market, so when we onboard new nurses, most of them are familiar with...
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Loyalty
We did our RFP this year and evaluated all the pump manufacturers to see if we wanted to continue...
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Relationship
BD has a pretty good analytics platform, and their support has been pretty reasonable, so a lot of...
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Culture, Value
BD does not avoid charging for every little thing. Their implementation cost for new facilities is...
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Relationship, Operations
With BD, the support depends on what project manager someone has. BD has changed project managers on...
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Relationship, Product
BD doesn’t keep their promises with their software challenges related to the PCA pumps being in...
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Loyalty
We looked at all the vendors before we made the decision to go with BD again, and no vendor could...
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Product
If someone were asking me about the Alaris pumps, I would tell them that the pumps really would meet...
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Product
The Alaris Pre and Post Remediation pump is easy to use. Nurses love the simplicity and...
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Loyalty, Relationship
Things are going pretty well with BD for now, and we will see how they go in the future. Hopefully,...
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Loyalty, Product
In terms of what BD could improve, BD has moved away from saying occluded when the line gets...
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Relationship, Operations
BD supports me well. Their timeliness and effectiveness in getting back to me as soon as we have...
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Loyalty, Product
I'm not giving top ratings just to give BD top ratings. I'm giving top ratings because I have worked...
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Culture, Relationship, Operations
The process of remediation with BD was pretty quick. Any hurdles we had were more internal than on...
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Product
It is still concerning that BD has to send out information for us to be on the lookout for parts...
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Relationship
We have had a few issues recently that have resulted in staff and leadership losing a little trust...
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Relationship
I have had a lot of really good responses from BD’s nursing practice representatives. But I know the...
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Product
BD offers data through their CareFusion analytics. From a clinical standpoint, we can get all the...
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Product
In the Alaris pumps, there are a lot of different ways that we can create and build reports. We have...
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Product
It took a long time for BD to get their sensor mediation out of recall, but I would buy the pump...
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Product
The Alaris syringe pump is really key in our specialty. Some of the other pumps that are out there...
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Relationship, Operations
Our last big venture with BD was implementing a cloud-based solution for all our data. They...
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Product
When we updated the Alaris pumps, there were quite a few meetings, opportunities to ask questions,...
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Relationship, Product
BD has been a really good integration partner. Sometimes issues are on the Cerner end, and sometimes...
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Product
I want the Alaris pumps to be interoperable with a weight-based PCA pump. That would be my...
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Loyalty
We are still holding out for some of the big things that we have been asking BD for ever since I...
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Product
We have asked for a few enhancements in the Alaris pumps' functionality that we haven't gotten yet....
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Product
I would buy the Alaris pumps based on some of the work that has been done to the syringe pump. The...
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Relationship
I don't think that BD meets all our expectations all the time. The remediation took way longer than...
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Loyalty
We are happy with BD's product and service. I'm very happy with the BD team. With every remediation...
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Operations
We really haven't had any issues with the product. When the vendor did the training, I remember them...
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Product
We would like the pumps to offload into the EMR. We would like the pumps to be able to scan into the...
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Relationship, Operations
The vendor came on-site, and we haven't had to pay for any remediation. The vendor's people have...
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Product
I would love it if the PCA module would support EMR integration. That is just about the only thing...
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Relationship
We are pleased with the level of support, education, and outreach from BD.
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Relationship
BD has listened to organizations and end users on what features they want to improve on or change....
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Product
I would like to have a bit more autonomy with what we see on the screen of the pumps. Also, we would...
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Relationship, Product
I think I would buy the Alaris pumps again. I have used competing equipment, and the Alaris pumps...
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Operations
There definitely could have been more communication during the implementation. Communication was a...
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Loyalty, Product
The overall quality of the Alaris pumps could be better. We just did a remediation, and then BD came...
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