Alaris (LVP, PCA, Syringe) Commentary
Filtered view: (Traditional)
Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Loyalty
Our decision to go with the Alaris was driven by the nursing department. The nurses are familiar...
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Relationship, Product
BD does a pretty good job of trying to keep us in the fold, making sure that all of our products are...
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Culture, Value
With BD, there always seem to be hidden charges that we are not aware of, like a server that is at...
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Operations
BD’s implementation was clunky. They weren't going to spend any time doing any brush-up education...
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Product
BD definitely has the corner on the market in terms of multiple channels. The user interface of what...
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Loyalty, Product
When we upgrade to the new Alaris pumps, I am excited about the interoperability, because the nurses...
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Culture
Our contract allowed for a couple of days of on-site training, and we have been satisfied with that.
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Relationship
The device and product to support it are favorable, but the interaction with a representative of the...
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Culture, Operations
BD was supposed to help us with the new database switchover, and they were unable to fulfill the...
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Loyalty, Product
Once we get integration with the Alaris pump, that is going to help a lot. Right now, it is hard for...
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Operations, Product
BD does pretty good competency training. The Alaris pump is pretty simple to figure out. It takes...
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Product
We haven’t had a lot of technical issues with the Alaris pumps over the past year. I do appreciate...
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Relationship, Operations
The remediation with BD was fairly smooth. BD's team was pretty responsive. We also transitioned one...
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Product, Value
Things are going okay. It is nice to have nice, new pumps, but the functionality is identical. It is...
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Operations
The remediation effort was fine. It was what I expected. BD came on-site, unboxed the pumps and...
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Product
I wish BD would address some of the ongoing issues that have been known since almost day one of the...
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Relationship
BD’s turnaround time on pump repairs is fairly quick. BD is always available and helpful. We usually...
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Value
It seems like when we send pumps in for repair, we get charged too much. But that is probably the...
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Relationship, Product
The Alaris’s user interface is just a little bit different. There are different modules that can be...
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Relationship, Product
Based on conversations I have had with BD, I believe the Alaris has been largely unchanged for more...
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Loyalty, Product
I would imagine the next time we update our fleet, we would lean toward BD. I don't know that there...
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Relationship, Product
In terms of strengths, the Alaris pumps are extremely durable and reliable. The hardware itself...
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Operations
BD does a pretty good job with implementation services. Honestly, the implementation was a...
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Operations, Product
I don't necessarily know that the Alaris pumps are really intuitive. I think for a new user or an...
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Operations
Honestly, I couldn't even tell that we did the remediation with BD. I feel like things with the...
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Operations, Product
The Alaris pump implementation seemed like it went really well. We can go with one product and get a...
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Product
The Alaris pump does not let us do weight-based dosing on standard IV fluids. We can just do a...
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Loyalty, Product
There is not really anything more that we want the Alaris pumps to do other than have...
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Operations
BD has been keeping all their promises since the implementation. When we implemented the product,...
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Relationship
We very seldom ever have issues with the Alaris pumps, and BD is always very helpful. The biomed...
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Culture, Relationship
In general, BD's support has become more of an issue over the last few years. Sometimes the response...
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Relationship, Product
BD gives us metrics that we can measure. BD has a website that we can use to look at pump...
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Loyalty
When we next update our pumps, I think we will stay with BD for continuity. The only thing that...
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Value
Our Alaris fleet is starting to get older in some areas, so we have to get replacement parts, but...
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Loyalty, Product
We are going to do interoperability with the Alaris pump. But when we next update our fleet, there...
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Relationship
BD’s proactive service rates just above the middle of the road at most. When I ask them questions...
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Relationship
BD is good at working through challenges to figure out a good solution by reconfiguring things on...
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Product
I would love to get onto the BD pump integration piece with the EHR. That would help nurses and...
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Product
Our overall experience with the Alaris pumps has been good. Our pump libraries are managed by our...
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Relationship, Operations
We haven't had any issues in terms of BD keeping all of their promises. Also, BD's support service...
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Loyalty, Product
The Alaris pumps' ability to support our integration goals is just under the top of the scale. We...
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Relationship, Product
We have had the Alaris pump for a long time, so it works the way BD promised. I don't really have...
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Product
Overall, everything with BD has gone well. It would be nice if they came out with a large volume...
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Relationship, Product
BD has easy ways to find outcome data and see where we need to improve. They regularly offer a...
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Loyalty, Relationship, Product
BD helps with programming. They are supposedly working on a solution to integrate fully with our...
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Product
With the Alaris pumps' reporting capabilities, I would like to see how many overrides or guardrail...
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Relationship
BD’s support is generally pretty good, but I have had a couple of outstanding questions where the...
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Relationship
The Alaris pumps are fairly user-friendly and require very little ongoing training. Our questions...
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Loyalty, Product
We did a little bit of research when we were looking to do remediation or change, and the Alaris...
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Operations
With the Alaris pumps, a big thing that stopped us from training was just the training that was...
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Operations
BD was great with the implementation. The communication was very good. They were timely and provided...
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Loyalty, Product
The hardest part with the Alaris pumps is that the old-school nurses sometimes forget to raise and...
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Product, Value
BD rates between the middle and the top of the scale for driving tangible outcomes. They could do...
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Relationship
BD is very responsive. Requests go through the same help people as requests about the Pyxis platform...
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Product
The Alaris pumps are very flexible with their interoperability, and they work very well. The pumps...
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Relationship
I have worked with people on all different levels of BD. They all have ways to make things happen,...
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Relationship, Product
Upgrades are definitely part of the issue with the Alaris pumps. Before the remediation, we didn't...
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Loyalty
BD rates at the top of the scale for supporting our integration goals. Now that we have moved to a...
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Relationship, Product
BD’s tech support has been great to me. The Alaris pump is great. I love the Alaris system. It is...
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Product
The Alaris pumps are really hard to learn; they are not terribly easy to use. It took me quite a...
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Product
I would love to have some interoperability with the Alaris pumps. When somebody has a question about...
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Relationship
BD sets up the pumps if we are doing a new install, and they are efficient when they come on-site....
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Product
I like being able to work with the server and look at reports and see what is going on with the...
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Relationship
I can put in a support ticket for the Alaris Pre and Post Remediation pump, but it is somewhat of a...
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Loyalty
When we first bought the system, we thought it could do an epidural, but it doesn't. So, we had to...
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Product
We would like to see the customizability of alerts. I think that that would go a long way. We have...
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Product
The syringe pumps from BD are not able to be used for enteral feeds, and I know that other syringe...
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Relationship
BD could be more proactive by reaching out to the end users to find out what potential enhancements...
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Product
From the pharmacy's perspective, I would say customizability of the drug library and ease of use are...
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Operations
We were promised a go-live and were expecting the pumps to be given at a certain point, but we...
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Relationship, Operations, Value
I am highly satisfied with receiving my money’s worth, especially with the remediation and getting...
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Product
The product is a tough machine. Nurses can be kind of tough on things, and it runs fine. Everything...
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Loyalty, Product, Value
There is a market available for morphine PCA. It has generally an 18-month or longer expiration...
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Product
We can do the integration with the Alaris pumps and our EHR, but there is so much workload on our...
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Relationship, Product
Although end-tidal pumps are the industry standard for monitoring respiratory depression, there is...
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Operations
The trouble we had with training was probably on our end. For example, I was just thrown into the...
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Product
There is uptake on knowledge and whatnot for this solution, but for me, the software updates we send...
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Relationship, Product
I would share with others about our experience that it is important that all the hospital players in...
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Culture, Relationship, Operations
The vendor doesn't keep me informed on everything. They don't tell me in advance about things such...
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Operations
The vendor's implementation services used to be better. Also, I haven't seen any good training...
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Value
The vendor tries to charge us for everything. Some other companies don't charge as much as BD...
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Loyalty, Product
I have to put the drug library on two servers. The new pumps have to be in the new servers, and the...
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Loyalty
In the remediation process, we had all the pumps delivered to a central location to be serviced for...
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Value
The majority of the replacement pumps were free. We had to pay for a certain number because some of...
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Product
The pumps work fine. I haven't heard any problems about the pumps not functioning. So the new pumps...
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Product
Updating the Alaris data sets needs coordinated efforts and is not seamless. Also, if BD could do...
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Operations, Product
None of our pump types are live with EMR automatic programming and documentation. We lost that when...
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Operations
BD offers a few days of on-site training education that is primarily geared toward nursing and...
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Product
One outcome we have had from using Alaris pumps is patient safety. Programming the data set is...
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Operations
Getting the pumps replaced went very smoothly. BD gave us a certain number of pumps. We had to buy...
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Relationship
BD has had recalls from the FDA. There have been some things we have had to make note of.
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