PrivacyPro (formerly Protenus) Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
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User Commentary
Product, Value
While working with PrivacyPro, we have seen a significant drop in people looking up other people's...
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Culture, Loyalty
A big reason for our move to PrivacyPro was that there were some changes in our contract terms that...
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Loyalty
We are switching EMRs, and Bluesight is so familiar with that process that they knew exactly what to...
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Product
There are some types of snooping where we have gone back to Bluesight and requested that they start...
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Relationship, Product, Value
We have found lots of violations over the years using PrivacyPro. It finds cases we would not...
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Relationship, Product
I love our CSM from Bluesight; they are wonderful to work with. However, there are a lot of places...
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Relationship
When Protenus got bought out by Bluesight, we definitely saw a decrease across the board in the...
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Relationship
When the vendor went from Protenus to Bluesight, we lost our customer service manager and...
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Product
PrivacyPro has allowed us to have more of a robust privacy program, specific to privacy monitoring....
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Relationship
Bluesight keeps their promises to a certain extent. Some product improvements have been pushed out a...
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Product
PrivacyPro monitors all types of snooping, but it is better at some than others, like coworker...
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Loyalty
We work hard with Bluesight to improve some things and make improvements to the algorithm in terms...
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Relationship
When the vendor was Protenus, I had more engagement with different levels of their organization....
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Value
PrivacyPro is pretty stable and reliable, and the design is easy to use. PrivacyPro helps because it...
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Loyalty, Relationship, Product
I'm a little torn on whether I would buy PrivacyPro again. We haven't looked at competitors yet....
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Product
We have a pretty robust auditing and monitoring system. They have multi-instance cases now, so we...
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Product
We have a lot of items on our wish list. We want to be able to do ad hoc reporting because...
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Product
For the most part, Protenus' functionality does meet our needs. There are some flukes here and...
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Relationship
We have a lot of calls with our Bluesight CSM, and we do check-ins here and there, but since the...
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Loyalty, Relationship, Product
Bluesight is going through a lot of changes within the organization. Since Protenus was acquired by...
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Relationship
For the most part, Bluesight does keep their promises. It is not like they don't keep promises, but...
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Operations
Everything related to training is through what Bluesight calls their PANDAS Habitat, which is like a...
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Relationship
I haven't worked with the Bluesight executives in a while. There have been a lot of changes, but we...
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Loyalty
When we were evaluating vendors, Bluesight was one of the only ones that had machine learning...
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Product
We are not using PrivacyPro as thoroughly as some other people are. If we were using the system a...
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Product
PrivacyPro is able to give us some real-time auditing insight for a large data set of individuals...
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Product
PrivacyPro is super easy to use. It does a lot of work for us. We recently moved from a manual...
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Loyalty, Product
PrivacyPro still has room for improvement. Occasionally, we will get something and not understand...
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Product
PrivacyPro is more advanced than another product that we use. PrivacyPro uses a higher level of AI....
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Operations
Bluesight does great with training. They actually have online resources and periodic webinars, and...
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Product, Value
The system is good at monitoring different types of snooping, like self or family member snooping....
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Product
We don't feel like PrivacyPro is catching certain things. It is missing department-mismatch...
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Loyalty, Operations
Bluesight could improve the timeliness of the implementation. There are some changes that they have...
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Value
My likelihood of recommending PrivacyPro to another hospital like ours is low. The system has some...
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Relationship
We have given Bluesight feedback on ways to enhance the system, and they have been very open to...
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Relationship
I would give the vendor's executive involvement a high rating, but that is only because of the...
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Relationship, Operations
The vendor is changing from Protenus to Bluesight, and we haven't had support since we lost our...
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Loyalty, Product
We need to demonstrate that we have effective monitoring. PrivacyPro certainly supports that goal,...
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Culture, Value
In groups, we have talked about our solution. I'm not embarrassed to put the system and who we use...
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Relationship
The vendor was trying to be proactive, but the problem was that they included me when I didn't need...
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Operations
I don't know that we have gotten any training from Bluesight. We were working with somebody at...
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Loyalty, Product
Our end users are comfortable with the product and now understand it. With the product...
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Product, Value
We have seen a lot of great outcomes. We could never have imagined being able to audit as much as we...
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Product
There have been some hindrances with the reporting pieces in PrivacyPro. The reporting doesn't get...
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Relationship, Product
When it comes to the ease of use of PrivacyPro, we can pretty much update things and do any of our...
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Relationship
We meet somewhat regularly with Bluesight, but there is not a ton that we accomplish in those meetings....
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Product
I think the solution's ability to monitor multiple types of snooping is pretty good. We see the...
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Loyalty
There is talk about multiple case categories that will be promoted. We are looking forward to seeing...
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Product
I would say that as long as we have workforce member demographic data that can be matched up with...
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Culture, Loyalty
I think that our contract for this solution ends next year. I think it is standard to look at what...
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Loyalty, Relationship, Operations
I think the product is still solid. I just don’t know what the vendor's vision is, and I don’t know...
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Relationship
I like the product itself. I can’t really speak to what Bluesight is doing. They are pretty silent....
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Product
We were working with the vendor to really hone in on identifying coworkers using the solution. The...
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Relationship
I think having the solution puts the vendor in a more solid space in the privacy arena, but I’m not...
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Value
We have definitely received our money's worth for the solution over the years. I was doing this work...
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Product
Our office is focused on getting alerts relative to inappropriate access. All of our work in the...
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Loyalty, Relationship
We worked closely with Protenus to develop a project road map of what we wanted to implement with...
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Culture, Relationship, Operations
Bluesight is completely reactive. I would like them to reach out when they are thinking of making a...
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Product
PrivacyPro is decent at catching coworker snooping. The system's coworker and family member snooping...
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Relationship, Operations
As an organization, we have invested a lot in implementing the product, but the product hasn't been...
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Relationship
We have a list of applications that we have asked the vendor to integrate. We have also asked the...
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Loyalty, Product
The product's reliability is high. I don't have to worry about the product going down, and if it...
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Product
Some of the things Bluesight is selling are different than what Bluesight thinks they are selling....
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Product
I wish that the solution had more customization for case categories as well as sub-subtypes and...
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Operations
I would like to see more proactive training from the vendor, particularly when they release a new feature....
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Product, Value
We have had reduced functionality since we started using the solution, especially when it comes to...
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Loyalty, Relationship
Based on the little I have seen so far, I think that the service and support of the vendor's privacy...
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Relationship
Bluesight's acquisition of Protenus hasn't affected us much other than the fact that when we do talk...
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Relationship, Operations, Product
We have been live with PrivacyPro for a while now. It has been fine. We don't have a lot of...
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Product, Value
PrivacyPro improved our accuracy in terms of our continual privacy monitoring. Previously, we were...
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Relationship, Product
We haven't had any major hiccups with the move from Protenus to Bluesight. There was no loss in...
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Product
PrivacyPro has a very intuitive, simple interface. It is easy for users to navigate the system and...
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Relationship
We have regular meetings with Bluesight. We haven't had a ton of issues to really share yet, and...
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Product
The only thing that I would critique about the system would be its limited reporting functionality....
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Product
I would mark Bluesight down slightly because when we purchased the system and signed our agreement...
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Product
Bluesight's system is good at monitoring most things. It is really good at VIP and family member...
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Relationship, Operations
The transition from Protenus to Bluesight has been a little bumpy. We had a meet-and-greet with the...
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Relationship, Product
We have noticed some technical issues with PrivacyPro lately. There are glitches with the software...
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Culture, Loyalty, Value
One issue we have with Bluesight is that we were told that we would only be able to see who accessed...
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Relationship, Product
Some notable outcomes we see from working with the solution are that violation rates are the same...
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Relationship, Product
I have been talking with someone who uses a different proactive privacy monitoring program, and they...
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Loyalty, Product, Value
At our organization, we have a policy that users cannot access their own records. Even though that...
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Loyalty, Product
We started with the system because we went to a meeting and saw one of the product's developers....
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Operations
The transition from Protenus to Bluesight was pretty seamless. Other than the name and a couple of...
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Culture, Value
I haven't experienced Bluesight charging for everything. We have a contract with Bluesight, and we...
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Relationship
We have been to a few of the Bluesight PANDAS community meetings. For those meetings, we get...
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Product
When PrivacyPro has been operational, we have seen an increase in violation catches. We have had...
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Loyalty
I'm not actually sure PrivacyPro is part of our long-term plans given some of the things that we...
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Loyalty, Product
In terms of some of the more specific requirements we have, there are some systems that have never...
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Loyalty
We use PrivacyPro for proactive monitoring. We are essentially looking to monitor our users' access...
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Product
One of the things for Bluesight to note is that we would like to be able to see an HR equivalent for...
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Loyalty, Product
The advice I would give others looking at Bluesight is that the consideration of the organization's...
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Culture
In our contract with Bluesight, we have a set number of applications to go into the system. The...
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Product
Patient Privacy Monitoring is good at monitoring all types of snooping because not only am I looking...
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Relationship
Bluesight’s customer care service is very good if I have an issue. I had to do an audit of a...
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Product
What I want to see improved with Patient Privacy Monitoring is sometimes if someone was a violator...
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Product
Patient Privacy Monitoring is a good product to do a general survey of what is going on. We have...
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Product
Patient Privacy Monitoring is very easy to use, and Bluesight gives us quite a bit of information on...
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Product
The issue could just be me as a user, but I still find that the Patient Privacy Monitoring program...
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Relationship
There haven't been very many problems with Patient Privacy Monitoring, so Bluesight's proactive...
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Product, Value
I am very likely to recommend Bluesight to a peer or a friend. I don't know what else is out there....
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Relationship
The vendor's support team is very responsive and helpful. For the most part, outside of my...
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Operations, Product
Patient Privacy Monitoring is very easy to use. I basically learned the system after reading the...
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Loyalty
For the most part, Patient Privacy Monitoring accomplishes everything we need. It is basically...
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Culture
We are in the middle of a project that I have been waiting a long time on, and the vendor promised...
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Culture, Relationship, Product
We came from a different patient privacy monitoring solution, and we had a workstation audit that...
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Product, Value
With Patient Privacy Monitoring, we are able to get much better auditing detail than we used to get...
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Product
We added a feature in Patient Privacy Monitoring so that if there is a sensitive alert because I...
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Relationship
Bluesight has been very responsive when we have had questions. When we bring something up, they are...
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Product
The user interface in Patient Privacy Monitoring is simple and easy to read, and the drop-down menus...
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Loyalty, Relationship
Bluesight is making enhancements, and we are excited for the future. They are enhancing things to...
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Product, Value
Patient Privacy Monitoring enhances our privacy posture and sends us alerts that are worth looking...
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Product, Value
The system exceeds expectations; it is better than our previous system.
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Loyalty, Product
There are still some outstanding things in Patient Privacy Monitoring that have been outstanding for...
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Product, Value
One big outcome we have seen from using Patient Privacy Monitoring is finding inappropriate access....
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Operations
Protenus has done so much better with training than when we first started, but there is still room...
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Loyalty
Protenus is finally ready to do their big upgrade for Patient Privacy Monitoring. They have been...
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Relationship, Product
Patient Privacy Monitoring is good with all types of snooping. We have found inappropriate access in...
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