CTG Managed IT Services Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Relationship
The firm's people are great. They are actively involved any time I reach out for a concern, like if...
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Relationship
Some of the firm's individual operators have an opportunity to grow, but when I give the leadership...
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Relationship
We meet with the firm to go over KPIs and standards, and they send me reports to review. In the time...
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Relationship
The firm does a good job of pulling us in rather than making us pull them in for the meetings and...
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Relationship, Services
Computer Task Group consistently sends a weekly report and a monthly report that summarizes their...
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Relationship, Services
I don't know the terms of the contract are, but I have heard what Computer Task Group gets paid per...
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Relationship
Computer Task Group does a good job with meeting the SLA, especially when they know big things are...
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Relationship
Computer Task Group is always looking to improve, regardless of whether that be by having new...
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Relationship
The firm supports other organizations in our particular area. Computer Task Group is always looking...
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Relationship
We can pull in anybody from Computer Task Group at any time. We have all the managers at our beck...
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Relationship
I’m not an end user, but from a patient perspective, we don't really hear any complaints, so that is...
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Operations
We have upgrades quite often, so Computer Task Group always needs to adjust and learn new things in...
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Operations, Services
Computer Task Group has met our expectations. The staff they provide is fine. I'm cognizant of their...
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Operations, Services
Regarding what I expect the resource from Computer Task Group to do, they show up every day and do...
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Operations, Services
One of the additional things that Computer Task Group provides is a keeper for our staff. We have...
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Relationship, Services
Computer Task Group definitely comes with a family-like perspective in our regular meetings. When a...
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Operations, Services
Some things are just circumstantial, but Computer Task Group is more tactical than strategic with a...
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Services
Everybody we interact with at Computer Task Group, from the salespeople to the minders to the staff,...
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Services, Value
When it comes to niche work, Computer Task Group struggles a little with resourcing it. If I were...
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Relationship, Operations, Services
Computer Task Group’s communication is amazing. If something is down or if they are starting to see...
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Relationship, Services
We partner with Computer Task Group, and we have regular meetings. We communicate during the week if...
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Loyalty, Services, Value
I really like Computer Task Group. I would love for the price to be not as high as it is, but that...
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Relationship, Operations
What I like about Computer Task Group is their consistency in reporting and in their communication....
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Relationship, Operations
I think the firm is still building their strategic approach in the area that we hired them to work...
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Relationship, Operations
The firm is always looking to innovate in ways that most organizations don't. Most organizations are...
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Relationship, Services
The biggest positive of working with the firm is their follow-through. For example, if I reach out...
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Relationship, Operations
The firm is a professional organization. We are making changes and improvements on a fairly regular...
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Value
The biggest negative of working with the firm is the cost of their services. It is more expensive...
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Relationship, Operations
The services we have received from the firm have been very low maintenance for me and very...
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Relationship, Operations
There aren’t any outcomes that we haven't achieved by working with the firm. They have been...
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Operations, Services
We pretty regularly give Computer Task Group new use cases that they find ways to support. Often, we...
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Relationship
Computer Task Group is flexible and communication based. They communicate with us, our providers,...
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Services, Value
The nature of the business is that there is a fair degree of turnover, so Computer Task Group has a...
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Operations, Services
We like to drive the strategy from our side. We don't rely on Computer Task Group much for strategy....
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Relationship
My satisfaction with the end-user experience for help-desk services from Computer Task Group would...
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Relationship
There can sometimes be issues. I would like to see Computer Task Group improve whatever needs to be...
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Relationship
When we were going through adjustments with security issues, Computer Task Group really stepped up...
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Relationship
If we separate Computer Task Group’s leadership from their agents, I'm extremely satisfied with the...
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Relationship, Services
Computer Task Group has been meeting their SLAs. However, I must say we have had some security...
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Relationship, Services
With Computer Task Group’s agents, there can be some turnover at times. That is the only issue.
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Relationship
There have been situations when we weren't satisfied with the feedback we received from our staff...
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Relationship
The firm is actually a really good partner. Other firms often become comfortable with what they are...
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Loyalty, Relationship, Services
There have been cases when the firm hasn't met the SLA once or twice in a year, but they immediately...
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Relationship, Services
Senior leaders and team leads from the firm all participate with us. I have never had to escalate an...
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Relationship, Services
The firm always comes to the table with what they are seeing in the market, and they give us...
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Services, Value
Computer Task Group has avoided costs and has saved us a substantial amount of money by recommending...
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Relationship, Services
I deal with several contacts at Computer Task Group, and they are all outstanding. I have their...
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Loyalty
We chose Computer Task Group because they already had a master service agreement in place with us,...
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Loyalty, Relationship
The firm talked about the acquisition with Cegeka, but I haven't experienced any issues with that....
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Relationship, Services
The firm brings on additional tools or automation to the engagement on the patient-facing side; they...
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Loyalty
I don't know to what extent the firm is part of our long-term plans because we have a lot of work...
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Relationship
Any information management questions go to CTG's service desk. For the most part, if something...
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Relationship, Value
The firm doesn't nitpick when it comes to charging. They meet us halfway consistently, and they have...
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Relationship
Every acquisition I have seen lately with tech companies has been a disaster when it comes to the...
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Relationship
The firm is meeting the SLA. They hold themselves accountable when they don't meet that SLA. There...
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Relationship
When CTG brings new agents, the gap in time for them to get up to speed causes a bit of a...
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Relationship, Operations, Services
CTG is really good at coaching their staff and listening to me if I call out something with one of...
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Relationship, Operations, Value
We get a bill, we pay it, and then CTG does their job. It is pretty straightforward. We pay CTG for...
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Relationship, Operations, Services
CTG sent somebody to our organization to get familiar with our culture, and that definitely helped...
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Relationship, Operations
Since CTG came on board, the number of high-priority tickets that are paged out to the rest of the...
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Services
CTG was always willing to bring in the people that were needed, but more often than not, it was...
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Value
CTG helped us create an innovative solution that kept our costs low.
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Relationship, Value
When we originally partnered with CTG, we signed a contract with them that gave us favorable rates....
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Relationship
CTG has always given good service, and I have always appreciated their ability to turn things around...
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Value
The one thing I would want to work with CTG on is cost. They charge for a lot of things, but I...
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Relationship
CTG connects customers. We just had a meeting with another organization to talk about something they...
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Value
The improvements CTG is making have resulted in fewer messages and calls, and that is actually...
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Relationship, Operations, Services, Value
There is turnover in CTG's staff, and they have a lot of new people, so there is a learning curve...
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Relationship, Services
CTG feels like a true partner, and we appreciate working with them. I have one piece of constructive...
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Relationship
I am pretty happy with the current team we work with, particularly the leadership team. We could ask...
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Relationship, Services
CTG is definitely proactive when it comes to finding solutions based on the technology that they...
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Relationship, Operations, Services
CTG is super responsive. They always try to help solve problems, and it is not just the agent who...
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