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Thank you !

Access info about Speech Recognition - Front-End EMR on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Fusion SpeechEMR Comments
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KLAS Research Director - Boyd Stewart
Subject Expert

Boyd Stewart

Research Director

boyd.stewart@klasresearch.com

801-404-5435

 
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User Commentary

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Manager

Functionality and Upgrades

I like that I can put information into Dolbey's Fusion SpeechEMR in real time. That is very nice.

Jan 2021
(0)
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Manager

Functionality and Upgrades

Fusion SpeechEMR is not specific to our specialty. We have to jump through a few hoops to get the...

Jan 2021
(0)
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Manager

Service and Support

Dolbey's tech support is the best support that we have ever seen. Their team members jump to help us...

Jan 2021
(0)
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 or  to see details.

Manager

Relationship

Dolbey is very good. They are always there when we need them. We work with Dolbey a lot. They always...

Jan 2021
(0)
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Manager

Technology

The product uses standard interfaces like HL7 and DICOM, and they do a fine job.

Jan 2021
(0)
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Manager

Functionality and Upgrades

We get free upgrades. Whenever those are available, Dolbey contacts us, and they really want to get...

Jan 2021
(0)
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Manager

Lessons Learned

The system is great and has a lot of functionality, but when users don't want to participate in...

Jan 2021
(0)
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Manager

Functionality and Upgrades

Physicians like the functionality, flexibility, and integration that this system offers. The product...

Dec 2020
(0)
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Manager

Future Outlook

Because we use Dolbey, we have the variety in systems we need that makes things tolerable for our...

Dec 2020
(0)
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Physician

Service and Support

I would purchase this system again. The product is good, but we need good tech support on the side....

Dec 2020
(0)
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 or  to see details.

Physician

Functionality and Upgrades

I would say the solution is average. The solution does need squeaking once in a while because it...

Dec 2020
(0)
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 or  to see details.

Physician

Functionality and Upgrades

The vendor is not engaged in helping us optimize the system. I used to call the people who set up...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

I like the vendor’s service; it is great. I don’t ever have a problem getting ahold of the vendor if...

Dec 2020
(0)
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Manager

Functionality and Upgrades

Fusion SpeechEMR has allowed us to grow from having to transcribe every single document to doing...

Dec 2020
(0)
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Manager

Functionality and Upgrades

The speech recognition could be better. The tool is called SpeechMagic but, in reality, is not...

Dec 2020
(0)
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Manager

Service and Support

I have worked with Dolbey for so long, and they have been responsive to me. There could be an...

Dec 2020
(0)
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Manager

Functionality and Upgrades

Dolbey's support has been interesting because Dolbey has improved the product enough that our need...

Dec 2020
(0)
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Manager

ROI / Cost (care and feeding)

Dolbey does not overcharge us. They did in the beginning, but then they revamped the whole support...

Dec 2020
(0)
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Manager

Relationship

We have a very good working relationship with Dolbey. Their support is second to none and is great....

Dec 2020
(0)
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Director

Service and Support

Dolbey is a great company to work with. They are very receptive to any requests. For example, there...

Dec 2020
(0)
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Director

Functionality and Upgrades

One thing I like about Dolbey more than other vendors is they build their solution for the end users...

Dec 2020
(0)
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Director

Sales and Contracting

When a solution is priced per license, that becomes expensive for us because we have a lot of...

Dec 2020
(0)
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Director

Implementation and Training

We don't really need a whole lot of help from Dolbey anymore when it comes to training, but I would...

Nov 2020
(0)
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Director

Service and Support

There is a different group of service people who help us with Fusion SpeechEMR than the group of...

Nov 2020
(0)
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Director

Service and Support

I would give Dolbey a high score for supporting us through the COVID-19 crisis. Dolbey has even...

Nov 2020
(0)
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Analyst/Coordinator

Service and Support

I would say Dolbey keeps all their promises, but no one actually keeps all of their promises; the...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The product does what it needs to do. I like that I can see the dictations right away; that is...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The only thing I wish would improve is the training for the voice. I wish that process were a bit...

Oct 2020
(0)
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Analyst/Coordinator

Service and Support

Our customer service with Dolbey is amazing. They respond extremely quickly. Solutions are...

Sep 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I absolutely love the product and the service that we get from Dolbey. Now the product is running in...

Sep 2020
(0)
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Analyst/Coordinator

Service and Support

The system was very easy to use. It was a Word-based product and was very simple. It didn’t have any...

Sep 2020
(0)
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Analyst/Coordinator

Service and Support

I knew Dolbey’s system very well. I knew Dolbey very well, and they knew me. Their support group was...

Sep 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

When we went with Dolbey’s upgrade, they managed it. We were just along for the ride.

Sep 2020
(0)
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Manager

Service and Support

The vendor has been supportive over the time that we have had the system. I don't have any...

Jul 2020
(0)
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Manager

Other Observations & Comments

Fusion SpeechEMR meets our needs. Our radiologists aren't always the happiest, but they have come...

Jul 2020
(0)
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Manager

Service and Support

What Dolbey does really well is customer service. They are able to troubleshoot things while being...

Jul 2020
(0)
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Director

ROI / Cost (care and feeding)

Whether the vendor nickel-and-dimes us depends on who is asked. The system is expensive; I am not...

Feb 2020
(0)
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Director

Other Observations & Comments

The product is better or best in a radiology setting where there are a lot of repetitive statements....

Feb 2020
(0)
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 or  to see details.

Director

Sales and Contracting

Dolbey always keeps us informed about the newest technologies. With the price that we are already...

Feb 2020
(0)
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 or  to see details.

Director

Service and Support

Dolbey's phone and web support is good, and so is our sales representative.

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

One of the biggest things that I like about the system is that it has reduced my staffing levels....

Feb 2020
(0)
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Director

Service and Support

Certain specialists complained that they continually had to make certain corrections. I reported...

Feb 2020
(0)
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Director

Functionality and Upgrades

Overall, I like the product. I have gotten a little frustrated over the past year with those issues,...

Feb 2020
(0)
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Manager

Functionality and Upgrades

Our radiologists are happy with the system and have no complaints with it. The computer systems they...

Jan 2020
(0)
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 or  to see details.

Manager

Service and Support

We selected Dolbey partly because of their service and support. Based on reviews from other...

Jan 2020
(0)
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Manager

Service and Support

We have dealt with Dolbey’s support in only little ways, but Dolbey has been good at servicing us....

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Fixes are done the same day we request them from Dolbey. We have never had anything roll over and...

Jan 2020
(0)
 Thank you  Helpful

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Manager

Future Outlook

Hopefully our overall satisfaction with Dolbey over the next 12 months will stay high. If our...

Jan 2020
(0)
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