Fusion SpeechEMR
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Boyd Stewart
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KLAS Research Director - Boyd Stewart
 
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User Commentary

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Analyst/Coordinator

We are looking at going to the cloud-based product so that things are a little quicker. Our servers...

Apr 2022
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Analyst/Coordinator

Dolbey is on top of integration. We can pull information from our other systems into Fusion...

Apr 2022
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Analyst/Coordinator

The vendor is awesome. Usually, the vendor’s service representatives are really good and pretty responsive....

Apr 2022
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Analyst/Coordinator

The upgrades have been good but not perfect. Fusion SpeechEMR is pretty adaptable to different...

Apr 2022
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Analyst/Coordinator

We had times when we needed to get more people involved, and I had to tell the vendor that I was not...

Apr 2022
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Analyst/Coordinator

What I like best about the solution is that we can fill gaps with it when other things don’t work....

Apr 2022
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Analyst/Coordinator

The solution is sometimes a little clunky for some of the users. It has trouble with certain...

Apr 2022
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Director

Fusion SpeechEMR increased our productivity by a good amount when we initially implemented it, and...

Feb 2022
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Director

Dolbey is a great company in terms of problem-solving and listening to clients. The vendor has built...

Feb 2022
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Director

Our recent upgrade went better than I thought it would. It was painless. We had some downtime, but...

Feb 2022
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Director

Dolbey is very proactive. As our volumes dropped, the vendor worked with us on redoing our contract...

Feb 2022
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Analyst/Coordinator

Dolbey has very good customer service. If we ever have an issue, the support team jumps right on the...

Feb 2022
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Analyst/Coordinator

The product does what it should do. Some doctors don’t take the time to train the device and correct...

Feb 2022
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Manager

We have a back end and a front end to the system, but the front end doesn't get used. We like that...

Oct 2021
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Manager

We probably have a bit more work to do to train our people on the system. We have to know how to...

Oct 2021
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Analyst/Coordinator

We don't use Fusion SpeechEMR that much anymore. We recently started using another front-end...

Sep 2021
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Analyst/Coordinator

We have had a long relationship with Dolbey. We can call on them anytime. They are extremely...

Sep 2021
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Director

We haven't had any trouble with Fusion SpeechEMR. It doesn't require a ton of maintenance, and it...

Sep 2021
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Director

I haven't heard from the vendor about what they are going to do with the system. Their communication...

Sep 2021
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Director

The vendor's support is very responsive. They stick with us until we can get issues resolved. I can...

Sep 2021
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