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Fusion SpeechEMR Comments
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KLAS Research Director - Boyd Stewart
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Boyd Stewart

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boyd.stewart@klasresearch.com

801-404-5435

 
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User Commentary

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Director

On Dolbey’s service end, we are starting to see a decline. I don’t know whether Dolbey has lost...

May 2021
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Director

We are discussing getting a new system because of some of the complaints that we have had about...

May 2021
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Director

We don’t ever get contacted about training from Dolbey, but we do get CE hours, and that is really good....

May 2021
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Manager

I like that I can put information into Dolbey's Fusion SpeechEMR in real time. That is very nice.

Jan 2021
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Manager

Fusion SpeechEMR is not specific to our specialty. We have to jump through a few hoops to get the...

Jan 2021
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Manager

Dolbey's tech support is the best support that we have ever seen. Their team members jump to help us...

Jan 2021
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Manager

Dolbey is very good. They are always there when we need them. We work with Dolbey a lot. They always...

Jan 2021
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Manager

The product uses standard interfaces like HL7 and DICOM, and they do a fine job.

Jan 2021
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Manager

We get free upgrades. Whenever those are available, Dolbey contacts us, and they really want to get...

Jan 2021
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Manager

The system is great and has a lot of functionality, but when users don't want to participate in...

Jan 2021
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Manager

Physicians like the functionality, flexibility, and integration that this system offers. The product...

Dec 2020
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Manager

Because we use Dolbey, we have the variety in systems we need that makes things tolerable for our...

Dec 2020
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Physician

I would purchase this system again. The product is good, but we need good tech support on the side....

Dec 2020
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(0)
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Physician

I would say the solution is average. The solution does need squeaking once in a while because it...

Dec 2020
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Physician

The vendor is not engaged in helping us optimize the system. I used to call the people who set up...

Dec 2020
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Director

I like the vendor’s service; it is great. I don’t ever have a problem getting ahold of the vendor if...

Dec 2020
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(0)
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Manager

Fusion SpeechEMR has allowed us to grow from having to transcribe every single document to doing...

Dec 2020
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(0)
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Manager

The speech recognition could be better. The tool is called SpeechMagic but, in reality, is not...

Dec 2020
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(0)
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Manager

I have worked with Dolbey for so long, and they have been responsive to me. There could be an...

Dec 2020
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Manager

Dolbey's support has been interesting because Dolbey has improved the product enough that our need...

Dec 2020
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Manager

Dolbey does not overcharge us. They did in the beginning, but then they revamped the whole support...

Dec 2020
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Manager

We have a very good working relationship with Dolbey. Their support is second to none and is great....

Dec 2020
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Director

Dolbey is a great company to work with. They are very receptive to any requests. For example, there...

Dec 2020
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Director

One thing I like about Dolbey more than other vendors is they build their solution for the end users...

Dec 2020
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(0)
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Director

When a solution is priced per license, that becomes expensive for us because we have a lot of...

Dec 2020
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Director

We don't really need a whole lot of help from Dolbey anymore when it comes to training, but I would...

Nov 2020
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Director

There is a different group of service people who help us with Fusion SpeechEMR than the group of...

Nov 2020
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(0)
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Director

I would give Dolbey a high score for supporting us through the COVID-19 crisis. Dolbey has even...

Nov 2020
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Analyst/Coordinator

I would say Dolbey keeps all their promises, but no one actually keeps all of their promises; the...

Oct 2020
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Analyst/Coordinator

The product does what it needs to do. I like that I can see the dictations right away; that is...

Oct 2020
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Analyst/Coordinator

The only thing I wish would improve is the training for the voice. I wish that process were a bit...

Oct 2020
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Analyst/Coordinator

Our customer service with Dolbey is amazing. They respond extremely quickly. Solutions are...

Sep 2020
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Analyst/Coordinator

I absolutely love the product and the service that we get from Dolbey. Now the product is running in...

Sep 2020
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(0)
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Analyst/Coordinator

The system was very easy to use. It was a Word-based product and was very simple. It didn’t have any...

Sep 2020
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(0)
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Analyst/Coordinator

I knew Dolbey’s system very well. I knew Dolbey very well, and they knew me. Their support group was...

Sep 2020
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(0)
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Analyst/Coordinator

When we went with Dolbey’s upgrade, they managed it. We were just along for the ride.

Sep 2020
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(0)
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Related Reports View All Reports

Speech Recognition—Front-End EMR 2018: Decision Insights Report
November 2018
EHR Mastery—Scribes and Voice Recognition Not the Answer (Yet): An Arch Collaborative Impact Report
October 2018



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