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Fusion SpeechEMR
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Boyd Stewart
Research Director
KLAS Research Director - Boyd Stewart
 
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User Commentary

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Manager

We have a back end and a front end to the system, but the front end doesn't get used. We like that...

Oct 2021
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Manager

We probably have a bit more work to do to train our people on the system. We have to know how to...

Oct 2021
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(0)
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Analyst/Coordinator

We don't use Fusion SpeechEMR that much anymore. We recently started using another front-end...

Sep 2021
||
(0)
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Analyst/Coordinator

We have had a long relationship with Dolbey. We can call on them anytime. They are extremely...

Sep 2021
||
(0)
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Director

We haven't had any trouble with Fusion SpeechEMR. It doesn't require a ton of maintenance, and it...

Sep 2021
||
(0)
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Director

I haven't heard from the vendor about what they are going to do with the system. Their communication...

Sep 2021
||
(0)
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Director

The vendor's support is very responsive. They stick with us until we can get issues resolved. I can...

Sep 2021
||
(0)
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Director

On Dolbey’s service end, we are starting to see a decline. I don’t know whether Dolbey has lost...

May 2021
||
(0)
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Director

We are discussing getting a new system because of some of the complaints that we have had about...

May 2021
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Director

We don’t ever get contacted about training from Dolbey, but we do get CE hours, and that is really good....

May 2021
||
(0)
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Manager

I like that I can put information into Dolbey's Fusion SpeechEMR in real time. That is very nice.

Jan 2021
||
(0)
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Manager

Fusion SpeechEMR is not specific to our specialty. We have to jump through a few hoops to get the...

Jan 2021
||
(0)
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Manager

Dolbey's tech support is the best support that we have ever seen. Their team members jump to help us...

Jan 2021
||
(0)
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Manager

Dolbey is very good. They are always there when we need them. We work with Dolbey a lot. They always...

Jan 2021
||
(0)
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Manager

The product uses standard interfaces like HL7 and DICOM, and they do a fine job.

Jan 2021
||
(0)
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Manager

We get free upgrades. Whenever those are available, Dolbey contacts us, and they really want to get...

Jan 2021
||
(0)
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Manager

The system is great and has a lot of functionality, but when users don't want to participate in...

Jan 2021
||
(0)
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Manager

Physicians like the functionality, flexibility, and integration that this system offers. The product...

Dec 2020
||
(0)
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Manager

Because we use Dolbey, we have the variety in systems we need that makes things tolerable for our...

Dec 2020
||
(0)
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Physician

I would purchase this system again. The product is good, but we need good tech support on the side....

Dec 2020
||
(0)
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Physician

I would say the solution is average. The solution does need squeaking once in a while because it...

Dec 2020
||
(0)
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Physician

The vendor is not engaged in helping us optimize the system. I used to call the people who set up...

Dec 2020
||
(0)
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Director

I like the vendor’s service; it is great. I don’t ever have a problem getting ahold of the vendor if...

Dec 2020
||
(0)
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Manager

Fusion SpeechEMR has allowed us to grow from having to transcribe every single document to doing...

Dec 2020
||
(0)
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Manager

The speech recognition could be better. The tool is called SpeechMagic but, in reality, is not...

Dec 2020
||
(0)
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Manager

I have worked with Dolbey for so long, and they have been responsive to me. There could be an...

Dec 2020
||
(0)
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Manager

Dolbey's support has been interesting because Dolbey has improved the product enough that our need...

Dec 2020
||
(0)
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Manager

Dolbey does not overcharge us. They did in the beginning, but then they revamped the whole support...

Dec 2020
||
(0)
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Manager

We have a very good working relationship with Dolbey. Their support is second to none and is great....

Dec 2020
||
(0)
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Director

Dolbey is a great company to work with. They are very receptive to any requests. For example, there...

Dec 2020
||
(0)
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Director

One thing I like about Dolbey more than other vendors is they build their solution for the end users...

Dec 2020
||
(0)
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Director

When a solution is priced per license, that becomes expensive for us because we have a lot of...

Dec 2020
||
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