Fusion SpeechEMR
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Subject Expert
Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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User Commentary

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Analyst/Coordinator

Lessons Learned

We are looking at going to the cloud-based product so that things are a little quicker. Our servers...

Apr 2022
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Analyst/Coordinator

Interfacing and Integration

Dolbey is on top of integration. We can pull information from our other systems into Fusion...

Apr 2022
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Analyst/Coordinator

Service and Support

The vendor is awesome. Usually, the vendor’s service representatives are really good and pretty responsive....

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

The upgrades have been good but not perfect. Fusion SpeechEMR is pretty adaptable to different...

Apr 2022
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Analyst/Coordinator

Service and Support

We had times when we needed to get more people involved, and I had to tell the vendor that I was not...

Apr 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

What I like best about the solution is that we can fill gaps with it when other things don’t work....

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

The solution is sometimes a little clunky for some of the users. It has trouble with certain...

Apr 2022
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Director

Functionality and Upgrades

Fusion SpeechEMR increased our productivity by a good amount when we initially implemented it, and...

Feb 2022
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Director

Relationship

Dolbey is a great company in terms of problem-solving and listening to clients. The vendor has built...

Feb 2022
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Director

Functionality and Upgrades

Our recent upgrade went better than I thought it would. It was painless. We had some downtime, but...

Feb 2022
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Director

Relationship

Dolbey is very proactive. As our volumes dropped, the vendor worked with us on redoing our contract...

Feb 2022
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Analyst/Coordinator

Service and Support

Dolbey has very good customer service. If we ever have an issue, the support team jumps right on the...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

The product does what it should do. Some doctors don’t take the time to train the device and correct...

Feb 2022
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Manager

Functionality and Upgrades

We have a back end and a front end to the system, but the front end doesn't get used. We like that...

Oct 2021
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Manager

Functionality and Upgrades

We probably have a bit more work to do to train our people on the system. We have to know how to...

Oct 2021
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