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Fusion SpeechEMR Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Manager
Functionality and Upgrades
I like that I can put information into Dolbey's Fusion SpeechEMR in real time. That is very nice.
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Manager
Functionality and Upgrades
Fusion SpeechEMR is not specific to our specialty. We have to jump through a few hoops to get the...
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Manager
Service and Support
Dolbey's tech support is the best support that we have ever seen. Their team members jump to help us...
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Manager
Relationship
Dolbey is very good. They are always there when we need them. We work with Dolbey a lot. They always...
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Manager
Technology
The product uses standard interfaces like HL7 and DICOM, and they do a fine job.
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Manager
Functionality and Upgrades
We get free upgrades. Whenever those are available, Dolbey contacts us, and they really want to get...
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Manager
Lessons Learned
The system is great and has a lot of functionality, but when users don't want to participate in...
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Manager
Functionality and Upgrades
Physicians like the functionality, flexibility, and integration that this system offers. The product...
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Manager
Future Outlook
Because we use Dolbey, we have the variety in systems we need that makes things tolerable for our...
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Physician
Service and Support
I would purchase this system again. The product is good, but we need good tech support on the side....
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Physician
Functionality and Upgrades
I would say the solution is average. The solution does need squeaking once in a while because it...
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Physician
Functionality and Upgrades
The vendor is not engaged in helping us optimize the system. I used to call the people who set up...
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Director
Service and Support
I like the vendor’s service; it is great. I don’t ever have a problem getting ahold of the vendor if...
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Manager
Functionality and Upgrades
Fusion SpeechEMR has allowed us to grow from having to transcribe every single document to doing...
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Manager
Functionality and Upgrades
The speech recognition could be better. The tool is called SpeechMagic but, in reality, is not...
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Manager
Service and Support
I have worked with Dolbey for so long, and they have been responsive to me. There could be an...
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Manager
Functionality and Upgrades
Dolbey's support has been interesting because Dolbey has improved the product enough that our need...
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Manager
ROI / Cost (care and feeding)
Dolbey does not overcharge us. They did in the beginning, but then they revamped the whole support...
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Manager
Relationship
We have a very good working relationship with Dolbey. Their support is second to none and is great....
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Director
Service and Support
Dolbey is a great company to work with. They are very receptive to any requests. For example, there...
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Director
Functionality and Upgrades
One thing I like about Dolbey more than other vendors is they build their solution for the end users...
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Director
Sales and Contracting
When a solution is priced per license, that becomes expensive for us because we have a lot of...
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Director
Implementation and Training
We don't really need a whole lot of help from Dolbey anymore when it comes to training, but I would...
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Director
Service and Support
There is a different group of service people who help us with Fusion SpeechEMR than the group of...
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Director
Service and Support
I would give Dolbey a high score for supporting us through the COVID-19 crisis. Dolbey has even...
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Analyst/Coordinator
Service and Support
I would say Dolbey keeps all their promises, but no one actually keeps all of their promises; the...
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Analyst/Coordinator
Functionality and Upgrades
The product does what it needs to do. I like that I can see the dictations right away; that is...
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Analyst/Coordinator
Functionality and Upgrades
The only thing I wish would improve is the training for the voice. I wish that process were a bit...
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Analyst/Coordinator
Service and Support
Our customer service with Dolbey is amazing. They respond extremely quickly. Solutions are...
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Analyst/Coordinator
Functionality and Upgrades
I absolutely love the product and the service that we get from Dolbey. Now the product is running in...
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Analyst/Coordinator
Service and Support
The system was very easy to use. It was a Word-based product and was very simple. It didn’t have any...
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Analyst/Coordinator
Service and Support
I knew Dolbey’s system very well. I knew Dolbey very well, and they knew me. Their support group was...
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Analyst/Coordinator
Functionality and Upgrades
When we went with Dolbey’s upgrade, they managed it. We were just along for the ride.
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Manager
Service and Support
The vendor has been supportive over the time that we have had the system. I don't have any...
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Manager
Other Observations & Comments
Fusion SpeechEMR meets our needs. Our radiologists aren't always the happiest, but they have come...
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Manager
Service and Support
What Dolbey does really well is customer service. They are able to troubleshoot things while being...
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Director
ROI / Cost (care and feeding)
Whether the vendor nickel-and-dimes us depends on who is asked. The system is expensive; I am not...
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Director
Other Observations & Comments
The product is better or best in a radiology setting where there are a lot of repetitive statements....
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Director
Sales and Contracting
Dolbey always keeps us informed about the newest technologies. With the price that we are already...
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Director
Service and Support
Dolbey's phone and web support is good, and so is our sales representative.
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Director
ROI / Cost (care and feeding)
One of the biggest things that I like about the system is that it has reduced my staffing levels....
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Director
Service and Support
Certain specialists complained that they continually had to make certain corrections. I reported...
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Director
Functionality and Upgrades
Overall, I like the product. I have gotten a little frustrated over the past year with those issues,...
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Manager
Functionality and Upgrades
Our radiologists are happy with the system and have no complaints with it. The computer systems they...
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Manager
Service and Support
We selected Dolbey partly because of their service and support. Based on reviews from other...
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Manager
Service and Support
We have dealt with Dolbey’s support in only little ways, but Dolbey has been good at servicing us....
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Manager
Functionality and Upgrades
Fixes are done the same day we request them from Dolbey. We have never had anything roll over and...
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Manager
Future Outlook
Hopefully our overall satisfaction with Dolbey over the next 12 months will stay high. If our...
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