Fusion SpeechEMR Comments

 

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Current Time Inside Cache Tag Helper: 9/28/2020 10:24:47 PM and Model.EvProductId = 71409

Commentary Summary

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User Commentary

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Analyst/Coordinator

Service and Support

Our customer service with Dolbey is amazing. They respond extremely quickly. Solutions are...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

I absolutely love the product and the service that we get from Dolbey. Now the product is running in...

Sep 2020
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Analyst/Coordinator

Service and Support

The system was very easy to use. It was a Word-based product and was very simple. It didn’t have any...

Sep 2020
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Analyst/Coordinator

Service and Support

I knew Dolbey’s system very well. I knew Dolbey very well, and they knew me. Their support group was...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

When we went with Dolbey’s upgrade, they managed it. We were just along for the ride.

Sep 2020
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Manager

Service and Support

The vendor has been supportive over the time that we have had the system. I don't have any...

Jul 2020
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Manager

Other Observations & Comments

Fusion SpeechEMR meets our needs. Our radiologists aren't always the happiest, but they have come...

Jul 2020
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Manager

Service and Support

What Dolbey does really well is customer service. They are able to troubleshoot things while being...

Jul 2020
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Director

ROI / Cost (care and feeding)

Whether the vendor nickel-and-dimes us depends on who is asked. The system is expensive; I am not...

Feb 2020
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Director

Other Observations & Comments

The product is better or best in a radiology setting where there are a lot of repetitive statements....

Feb 2020
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Director

Sales and Contracting

Dolbey always keeps us informed about the newest technologies. With the price that we are already...

Feb 2020
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Director

Service and Support

Dolbey's phone and web support is good, and so is our sales representative.

Feb 2020
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Director

ROI / Cost (care and feeding)

One of the biggest things that I like about the system is that it has reduced my staffing levels....

Feb 2020
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Director

Service and Support

Certain specialists complained that they continually had to make certain corrections. I reported...

Feb 2020
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Director

Functionality and Upgrades

Overall, I like the product. I have gotten a little frustrated over the past year with those issues,...

Feb 2020
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Manager

Functionality and Upgrades

Our radiologists are happy with the system and have no complaints with it. The computer systems they...

Jan 2020
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Manager

Service and Support

We selected Dolbey partly because of their service and support. Based on reviews from other...

Jan 2020
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Manager

Service and Support

We have dealt with Dolbey’s support in only little ways, but Dolbey has been good at servicing us....

Jan 2020
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Manager

Functionality and Upgrades

Fixes are done the same day we request them from Dolbey. We have never had anything roll over and...

Jan 2020
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Manager

Future Outlook

Hopefully our overall satisfaction with Dolbey over the next 12 months will stay high. If our...

Jan 2020
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Analyst/Coordinator

Service and Support

If the decision were up to me, I would stick with Fusion SpeechEMR. The vendor has been keeping all...

Nov 2019
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Analyst/Coordinator

Service and Support

With our change of the EMR, Dolbey and our IT administration worked together on conference calls....

Nov 2019
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Director

Service and Support

We love Dolbey. They are very proactive, and they are also very reactive if we let them know that we...

Nov 2019
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Director

Functionality and Upgrades

The doctors have a really good buy-in. The thing the doctors like about this piece is that they can...

Nov 2019
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Director

Interfacing and Integration

Fusion SpeechEMR is integrated very well into our system. Documents go straight across, and we don't...

Nov 2019
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Director

Functionality and Upgrades

I run a weekly report that tells me which physicians are using the platform, how many documents...

Nov 2019
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Director

Implementation and Training

Dolbey gives the option of either having trainers come on-site or doing virtual training. When we...

Nov 2019
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Director

Functionality and Upgrades

Dolbey is very proactive with upgrades. They always send us the white paper with information about...

Nov 2019
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Director

Implementation and Training

Dolbey put out an education system, and that system has been really good. We can go onto the system...

Nov 2019
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Manager

Service and Support

In this world of big systems, EMRs connect automatically to different speech solutions. But we...

Nov 2019
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Manager

Other Observations & Comments

Dolbey is working on cloud-based speech recognition with AI, but they are not there yet. That...

Nov 2019
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Manager

Functionality and Upgrades

The system has helped us reduce our workforce because we were previously outsourcing. We also had...

Nov 2019
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Manager

Functionality and Upgrades

The benefit of Fusion SpeechEMR is being able to create notes in real time that can be edited. It...

Nov 2019
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Manager

Functionality and Upgrades

The system has been a good option and has given us the flexibility we need on the front end and the...

Nov 2019
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Manager

ROI / Cost (care and feeding)

Dolbey avoids nickel-and-diming. I don’t get a quote every time something isn’t working.

Nov 2019
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Director

Functionality and Upgrades

I like that we can have different views in the system that are specific to the positions and focus...

Nov 2019
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Nurse

Functionality and Upgrades

The biggest complaint that we hear about is that even after we do the training with Dolbey, there...

Nov 2019
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Nurse

Functionality and Upgrades

After the initial training, the providers got to start dictating with real-life patients, and now...

Nov 2019
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Nurse

Implementation and Training

We understand that there is an update available that we could take. However, we understand that if...

Nov 2019
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Nurse

Service and Support

Overall, the people who were more heavily involved with the implementation were pleased with how...

Nov 2019
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Nurse

Functionality and Upgrades

The vendor promoted the system to be a lot better at picking things up a lot quicker, and we thought...

Nov 2019
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Nurse

Functionality and Upgrades

We know that there is an upgrade, but there are complications that come with the upgrade. We have...

Nov 2019
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Nurse

Functionality and Upgrades

Our end users are struggling at the moment. We rely heavily on the feedback from the end users and...

Nov 2019
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Nurse

Functionality and Upgrades

We are having some struggles at the moment, and we haven't had enough time to see whether some of...

Nov 2019
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Nurse

Other Observations & Comments

Our previous provider that was out here used a lot more of the point-and-click aspects of physician...

Nov 2019
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Nurse

Functionality and Upgrades

There are still struggles with some of our previous providers. Some of the providers are more...

Nov 2019
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Analyst/Coordinator

Service and Support

The support is really awesome. When I reach out, somebody immediately gets back to me. There is...

Nov 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The system is great. We love it. I speak very highly of it. The system’s functionality is dependent...

Nov 2019
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Manager

Other Observations & Comments

With Fusion SpeechEMR, there isn't any training needed because once we learn the system, we...

Nov 2019
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Manager

Relationship

I don't even have to call Dolbey because their system works so well. I talk about Dolbey all the...

Nov 2019
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Manager

Relationship

The training that Dolbey gave us worked well for us. Overall, Dolbey is good at customer support;...

Oct 2019
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Manager

Functionality and Upgrades

Things with Fusion SpeechEMR are going okay, but I do have a couple of physicians that say that it...

Oct 2019
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Manager

ROI / Cost (care and feeding)

I sometimes think that Dolbey nickel-and-dimes us. There are things that should be included in our...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

We can put information into Fusion SpeechEMR in real time. We don't have to wait another day, so our...

Oct 2019
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Manager

Functionality and Upgrades

There are some little things that Fusion SpeechEMR doesn't recognize sometimes, such as the way that...

Oct 2019
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Manager

Service and Support

I would keep Dolbey; they are easy to work with. When we have a problem, Dolbey is more than willing...

Oct 2019
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Manager

Relationship

The pathology piece is not Fusion SpeechEMR's strong suit, though it would be if Dolbey knew more...

Oct 2019
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Manager

Service and Support

There was newer technology that I needed. We told Dolbey about it, and they got it to us.

Oct 2019
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Manager

Implementation and Training

Fusion SpeechEMR's ease of use is average. There is a lot of training that we have to do first to...

Oct 2019
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Manager

Future Outlook

My satisfaction will stay the same unless Dolbey can fix some things. If they do that, then things...

Oct 2019
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Analyst/Coordinator

Technology

The recognition rates are very poor. The system captures some words, but it doesn’t get all of them....

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

The setup and training go well. If a provider wants to use the system, we get a license set up...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

A lot of our providers won’t use Fusion SpeechEMR because they say that it doesn’t work as well as...

Oct 2019
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Manager

Functionality and Upgrades

I feel like I have received my money’s worth with Fusion SpeechEMR. Everything is pretty...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

With Fusion SpeechEMR, we have been able to reduce the number of transcriptionists that are needed...

Oct 2019
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Manager

Service and Support

Dolbey has always been excellent. Their support is superior, and they are always there to back me...

Oct 2019
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Manager

Functionality and Upgrades

Dolbey could deliver new technology a little faster. The rollout period for new technology is a...

Oct 2019
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Manager

Service and Support

We use a third-party firm for service, and they can resolve most problems that we have. If we need...

Oct 2019
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Manager

Implementation and Training

We did a second round of training for all of the physicians, so we had the Dolbey trainers come back...

Oct 2019
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Manager

Functionality and Upgrades

A strength of the system is its uptime. Another strength is the workflow's ease of use for our...

Oct 2019
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Manager

Other Observations & Comments

Right now, Fusion SpeechEMR is part of our long-term plans, but I never know what my organization is...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

The documentation is done right there and then in the system. In terms of documents being available...

Oct 2019
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Director

Relationship

The slow performance of our EMR has impacted Fusion SpeechEMR’s performance. However, our surgeons'...

Jul 2019
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CIO

Relationship

I would absolutely use Fusion SpeechEMR again, especially in a hospital of our size. I would even...

Jul 2019
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CIO

Other Observations & Comments

I would like to see Dolbey grow more and have more of a presence. I am tired of hearing about...

Jul 2019
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Analyst/Coordinator

Service and Support

Dolbey's support people are like a dog with a ball. If I give a problem to one person in particular,...

Jun 2019
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Analyst/Coordinator

Implementation and Training

We were trained on Fusion SpeechEMR on-site, and the training was very good.

Jun 2019
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Analyst/Coordinator

Relationship

Dolbey's executives are good contacts. If I reach out to someone in particular for something, that...

Jun 2019
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Analyst/Coordinator

Functionality and Upgrades

Fusion SpeechEMR has been pretty stable. Right out of the gate, we went through growing pains. We...

Jun 2019
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Manager

Functionality and Upgrades

Dolbey’s upgrades are fine. All we have to do is click and let them download. Fusion SpeechEMR...

Jun 2019
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Manager

Relationship

When Dolbey was training, everything went great. Since then, we have had employee turnover, and...

Jun 2019
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Director

Relationship

We have regular meetings with Dolbey, and they are very proactive in letting us know about things. I...

Jun 2019
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Director

Implementation and Training

Teaching the providers to use the system is easy, and the vendor has a really great tutorial. We can...

Jun 2019