eClinicalWorks EHR Commentary
Filtered view: (Over 75 Physicians)(Independent)
Subject Expert
Chris Clune
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty
We really liked the integrated package from eClinicalWorks. We were also looking to outsource our...
Login or Create an Account to see details.
Operations
We are a complex group, so there are a lot of moving parts. The implementation of eClinicalWorks EHR...
Login or Create an Account to see details.
Operations
The vendor's trainers showed us all the options available in the solution. That was too much. If I...
Login or Create an Account to see details.
Loyalty, Operations, Product
Our younger staff members think the solution is a piece of cake. They are just used to using...
Login or Create an Account to see details.
Product
If we separate the eClinicalWorks EHR and PM systems, the complexities increase a lot. Having an...
Login or Create an Account to see details.
Product
eClinicalWorks EHR is easy to use, but it is not the easiest. We have had recurring performance...
Login or Create an Account to see details.
Culture
eClinicalWorks does have a business model of breaking up charges in a lot of ways, and that makes...
Login or Create an Account to see details.
Product, Value
It is good to keep things all under the same EHR, so that we don't run into issues of systems or...
Login or Create an Account to see details.
Product
eClinicalWorks could improve their timeframe to upgrade, make it easier to upgrade, and then not...
Login or Create an Account to see details.
Operations, Product
I think the ongoing upgrades are fine. They are not disruptive, and eClinicalWorks has good...
Login or Create an Account to see details.
Relationship
One thing that has been very helpful is that eClinicalWorks helps consolidate our account managers...
Login or Create an Account to see details.
Operations
eClinicalWorks' systems can be hard to implement and use. The vendor promises that a solution will...
Login or Create an Account to see details.
Product
eClinicalWorks has some integration tools, but they are not integrated in a way that is always...
Login or Create an Account to see details.
Operations, Product
eClinicalWorks' system has lots of clicks. It is not as customizable for us as we grow multiple...
Login or Create an Account to see details.
Culture, Relationship
There is a running joke that we went to the eClinicalWorks conference and that they promised many...
Login or Create an Account to see details.
Operations
Upgrades are not being pushed. We have to manually do them, and that is one of the hard parts. And...
Login or Create an Account to see details.
Product
One of eClinicalWorks’ great challenges is their refusal to work with any third-party vendors....
Login or Create an Account to see details.
Loyalty, Value
eClinicalWorks has fair pricing. They are very cheap. I think the reason I initially went with them...
Login or Create an Account to see details.
Loyalty, Relationship, Product
One of the big-picture reasons we wouldn’t buy eClinicalWorks EHR again is that, from an ease-of-use...
Login or Create an Account to see details.
Value
Anything now is an extra cost, and that is really kind of strange. Some of the things we would think...
Login or Create an Account to see details.
Operations, Product
eClinicalWorks responds and tries to keep up with the changes or the needs of organizations,...
Login or Create an Account to see details.
Product
Our clinical users are extremely happy with eClinicalWorks EHR and really like it. They like the...
Login or Create an Account to see details.
Loyalty
Our users came back from a conference really excited about some of the changes that are coming up....
Login or Create an Account to see details.
Relationship, Value
We host the system ourselves, and eClinicalWorks’ support can be really challenging. While on paper...
Login or Create an Account to see details.
Value
If another practice had more money, I would recommend Epic over eClinicalWorks.
Login or Create an Account to see details.
Operations
I feel like with the guidance that we get from eClinicalWorks, we are sometimes looking for cheat...
Login or Create an Account to see details.
Product
The layout for documenting in the EHR is good.
Login or Create an Account to see details.
Relationship
eClinicalWorks may keep their promises, but they take forever to realize them, so the timeline that...
Login or Create an Account to see details.
Loyalty, Product
The issue that we find with the solution is the lack of integration with other solutions. My...
Login or Create an Account to see details.
Operations
eClinicalWorks' training is terrible. They have eClinicalWorks University, but the vendor has two...
Login or Create an Account to see details.
Operations, Product
The last upgrade that we did with eClinicalWorks was literally the worst upgrade I have ever seen...
Login or Create an Account to see details.
Relationship
The executives at eClinicalWorks would take my call. They make a bunch of promises, but I have to...
Login or Create an Account to see details.
Value
eClinicalWorks EHR is cheap and effective. My doctors complain about the product continually, but...
Login or Create an Account to see details.
Relationship, Product, Value
If I were having a beer with a peer who was thinking about changing EHRs, I would tell them they...
Login or Create an Account to see details.
Relationship
eClinicalWorks is very bad at keeping promises. The vendor’s company culture is dangerously...
Login or Create an Account to see details.
Product
I would love to change EHR systems. eClinicalWorks EHR is just falling so far behind. It is a legacy...
Login or Create an Account to see details.
Loyalty, Product
Our ability to build templates is very limited in eClinicalWorks EHR. This may change a lot with AI,...
Login or Create an Account to see details.
Loyalty
It is not my decision whether we switch off eClinicalWorks EHR because this is a massive decision....
Login or Create an Account to see details.
Loyalty, Product
There are better products out there that are more modern and have better potential for success in...
Login or Create an Account to see details.
Product
There are a lot of functionalities missing in eClinicalWorks EHR. It is cumbersome to document a...
Login or Create an Account to see details.
Relationship, Product
Whenever we see that an upgrade is available, we become worried. We have had multiple upgrades, and...
Login or Create an Account to see details.
Product
We give patients instructions, but we often want to be able to put the instructions in multiple...
Login or Create an Account to see details.
Product, Value
The ability to communicate quickly with patients through text or email is huge. eClinicalWorks EHR’s...
Login or Create an Account to see details.
Operations
I would rate eClinicalWorks highly on their training, mainly because we have good people internally...
Login or Create an Account to see details.
Product, Value
The greatest benefits we have seen from using multiple eClinicalWorks solutions include our ability...
Login or Create an Account to see details.
Relationship
eClinicalWorks needs an advanced level of support for people who have been on the product for...
Login or Create an Account to see details.
Relationship, Product
We have been on eClinicalWorks EHR for so long, so I know we have eClinicalWorks’ ear, but the...
Login or Create an Account to see details.
Loyalty, Product
In eClinicalWorks EHR, we are starting to use some AI capabilities. The AI assistants do everything...
Login or Create an Account to see details.
Product
eClinicalWorks doesn't play well in the interoperability sandbox. They would rather develop their...
Login or Create an Account to see details.
Product
Our clinicians feel eClinicalWorks EHR is very intuitive. eClinicalWorks is currently on a cadence...
Login or Create an Account to see details.
Loyalty, Relationship, Value
With everything changing in the federal landscape and our impact on our budget, I think we were on a...
Login or Create an Account to see details.
Value
The system is definitely more of an à la carte platform. The vendor will offer a lot of different...
Login or Create an Account to see details.
Culture, Relationship
A lot of the time, when we request enhancements from eClinicalWorks, they will tell us that they are...
Login or Create an Account to see details.
Relationship
We like the fact that eClinicalWorks listens when we bring in requests, and they have made changes...
Login or Create an Account to see details.
Operations
eClinicalWorks has made videos and documentation for training; they just aren't well done. They are...
Login or Create an Account to see details.
Relationship
eClinicalWorks has improved and made big strides with their support and vendor executive...
Login or Create an Account to see details.
Loyalty, Product
A lot of eClinicalWorks solutions are usually pretty darn good, but there can be times when...
Login or Create an Account to see details.
Product, Value
A specific and tangible benefit our organization has realized by using multiple solutions from...
Login or Create an Account to see details.
Product
Even the little things in the solution, like the font choice, how small the font is, the number of...
Login or Create an Account to see details.
Product
Another big problem with the solution is that there are a lot of areas in the documentation process...
Login or Create an Account to see details.
Relationship
There is never any executive involvement from the vendor. We have tried to involve them. We have...
Login or Create an Account to see details.
Product
The solution is just old-fashioned. It was fine 20 years ago, but it isn't now. We are looking at...
Login or Create an Account to see details.
Product, Value
I would not buy eClinicalWorks EHR again. I wouldn’t recommend it. It isn't something I would...
Login or Create an Account to see details.
Product
When we get an abnormal lab result and want to send the patient a prescription for it, going through...
Login or Create an Account to see details.
Product
The vendor did not keep all their promises. eClinicalWorks EHR is an archaic program that was...
Login or Create an Account to see details.
Value
eClinicalWorks supports our integration and interoperability goals, but they charge us for running...
Login or Create an Account to see details.
Product, Value
The solution has increased my burnout due to the numerous clicks required. Additionally, we have to...
Login or Create an Account to see details.
Product
There is some baked-in AI in our EHR that has a silly name and does the things. I am not sure how...
Login or Create an Account to see details.
Value
We have to pick our poison; we are either going to spend a lot of money on the software that we...
Login or Create an Account to see details.
Operations
We moved from another product to an eClinicalWorks specialty module. The transition wasn't as smooth...
Login or Create an Account to see details.
Relationship
We have a new strategic account manager (SAM) from eClinicalWorks who has been very helpful. We meet...
Login or Create an Account to see details.
Relationship
eClinicalWorks' support depends on the situation. We were dealing with an issue, and the support...
Login or Create an Account to see details.
Relationship, Product
We have had ongoing issues with scanners, but there has been no resolution yet from eClinicalWorks....
Login or Create an Account to see details.
Value
eClinicalWorks doesn't avoid charging for every little thing. We are pretty much required to...
Login or Create an Account to see details.
Product, Value
I think the value driver for eClinicalWorks EHR is on the clinical side. The value there is more...
Login or Create an Account to see details.
Relationship
When we talk to eClinicalWorks about our issues, they say we are talking about enhancements, so we...
Login or Create an Account to see details.
Product
eClinicalWorks EHR does meet a lot of the organization's needs. Right now, one of the things we are...
Login or Create an Account to see details.
Loyalty, Relationship
I'm hoping my satisfaction with eClinicalWorks will get better. We just recently got a new strategic...
Login or Create an Account to see details.
Loyalty, Product
eClinicalWorks is constantly delivering new technology, especially now with their AI voice-activated...
Login or Create an Account to see details.
Operations
We had a module added, and I could have as many people as I wanted on the training call....
Login or Create an Account to see details.
Relationship
I would not buy eClinicalWorks EHR again because of eClinicalWorks' support. There is definitely a...
Login or Create an Account to see details.
Value
Every new feature that we have rolled out with eClinicalWorks has had issues. There is no feature...
Login or Create an Account to see details.
Relationship, Product
eClinicalWorks definitely doesn't keep their promises. They routinely overpromise and underdeliver....
Login or Create an Account to see details.
Product
Things are always less fluid and functional with eClinicalWorks EHR than we feel they should be...
Login or Create an Account to see details.
Relationship
The support for eClinicalWorks is very slow. The support process also requires us to use back...
Login or Create an Account to see details.
Loyalty, Value
My personal preference with eClinicalWorks EHR as a user, not the person who pays for it, is that I...
Login or Create an Account to see details.
Operations
We recently upgraded eClinicalWorks EHR. We upgraded from the desktop version to the new, web-based...
Login or Create an Account to see details.
Loyalty, Value
eClinicalWorks EHR has done well with integrations. The good part is that eClinicalWorks EHR is very...
Login or Create an Account to see details.
Product
eClinicalWorks EHR is clunky. eClinicalWorks is trying to push integration, but they haven’t made it...
Login or Create an Account to see details.
Relationship
eClinicalWorks has account managers who reach out, but if we ask them questions, half the time, we...
Login or Create an Account to see details.
Product
eClinicalWorks EHR functions as designed at a basic level. It is easy to see across locations and...
Login or Create an Account to see details.
Product
The reporting modules in eClinicalWorks EHR are awful. They are very archaic, and it is difficult to...
Login or Create an Account to see details.
Product
The providers still struggle with certain things in eClinicalWorks EHR, like prescribing things and...
Login or Create an Account to see details.
Culture, Relationship
eClinicalWorks sold eClinicalWorks EHR to us, and now there is not a lot of support. It is so...
Login or Create an Account to see details.
Relationship, Product
What eClinicalWorks struggles with is that they have two customer bases. The majority of their...
Login or Create an Account to see details.
Relationship
The executives at eClinicalWorks are great people and very nice to talk to. After a relationship of...
Login or Create an Account to see details.
Product
When our providers are frustrated with eClinicalWorks because everybody hates their EMR vendor, I...
Login or Create an Account to see details.
​
Featured Reports
Preferences