All Categories chevron icon Ambulatory & Post-Acute Care chevron icon Physician Practice Solutions chevron icon Ambulatory EHR

eClinicalWorks EHR Commentary
Filtered view: (Over 75 Physicians)(Independent)

Subject Expert
Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
View Product Scores
View Advanced Filters
Advanced Filters
Size Filters
Ownership Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Ambulatory Pediatric Solutions 2024: How Well Are Pediatric-Specific Vendors & Broad-Specialty Vendors Addressing Customer Needs?
Ambulatory Pediatric Solutions 2024:
How Well Are Pediatric-Specific Vendors & Broad-Specialty Vendors Addressing Customer Needs?
March 2024
View Report
Ambulatory and Enterprise EMR Interoperability 2023: Are Deep Adopters Close to the Ideal?
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##
Neither
##
Negative
##
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
Manager

Operations

We moved from another product to an eClinicalWorks specialty module. The transition wasn't as smooth...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have a new strategic account manager (SAM) from eClinicalWorks who has been very helpful. We meet...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

eClinicalWorks' support depends on the situation. We were dealing with an issue, and the support...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We have had ongoing issues with scanners, but there has been no resolution yet from eClinicalWorks....

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

eClinicalWorks doesn't avoid charging for every little thing. We are pretty much required to...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

I think the value driver for eClinicalWorks EHR is on the clinical side. The value there is more...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When we talk to eClinicalWorks about our issues, they say we are talking about enhancements, so we...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

eClinicalWorks EHR does meet a lot of the organization's needs. Right now, one of the things we are...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

I'm hoping my satisfaction with eClinicalWorks will get better. We just recently got a new strategic...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

eClinicalWorks is constantly delivering new technology, especially now with their AI voice-activated...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We had a module added, and I could have as many people as I wanted on the training call....

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I would not buy eClinicalWorks EHR again because of eClinicalWorks' support. There is definitely a...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Every new feature that we have rolled out with eClinicalWorks has had issues. There is no feature...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

eClinicalWorks definitely doesn't keep their promises. They routinely overpromise and underdeliver....

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Things are always less fluid and functional with eClinicalWorks EHR than we feel they should be...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The support for eClinicalWorks is very slow. The support process also requires us to use back...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

My personal preference with eClinicalWorks EHR as a user, not the person who pays for it, is that I...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We recently upgraded eClinicalWorks EHR. We upgraded from the desktop version to the new, web-based...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

eClinicalWorks EHR has done well with integrations. The good part is that eClinicalWorks EHR is very...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

eClinicalWorks EHR is clunky. eClinicalWorks is trying to push integration, but they haven’t made it...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

eClinicalWorks has account managers who reach out, but if we ask them questions, half the time, we...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

eClinicalWorks EHR functions as designed at a basic level. It is easy to see across locations and...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The reporting modules in eClinicalWorks EHR are awful. They are very archaic, and it is difficult to...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The providers still struggle with certain things in eClinicalWorks EHR, like prescribing things and...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

eClinicalWorks sold eClinicalWorks EHR to us, and now there is not a lot of support. It is so...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

What eClinicalWorks struggles with is that they have two customer bases. The majority of their...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

The executives at eClinicalWorks are great people and very nice to talk to. After a relationship of...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

When our providers are frustrated with eClinicalWorks because everybody hates their EMR vendor, I...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product, Value

We wouldn't buy eClinicalWorks EHR again. I agree with everything negative that has been said in...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

eClinicalWorks nickel-and-dimes us to pieces. If we ask for a history or a file for a certain number...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

I have been fairly dissatisfied with eClinicalWorks’ training. A lot of their training is hands off,...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Loyalty, Product

The demo of eClinicalWorks EHR really looked amazing, and then when we got the system, we realized...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

eClinicalWorks EHR seems very expensive, but comparatively speaking, maybe it isn't. I don't want to...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

We were satisfied with eClinicalWorks’ implementation. I will give the vendor credit where it is...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Value

I'm very satisfied with eClinicalWorks EHR’s interoperability other than maybe the cost, but...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

eClinicalWorks has a lot of clients, so we don't really receive any executive involvement. We have...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

eClinicalWorks EHR is an easy EHR to work with. Most people can pick it up fairly quickly, but it...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Sometimes, eClinicalWorks will roll out solutions that don't have 100% of their bugs fixed.

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

I am pretty sure that we are getting our money's worth with eClinicalWorks EHR because we are able...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

eClinicalWorks has definitely overhauled their online and tech support. Their ticketing system has...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I wish eClinicalWorks had more room to bring in outside third-party applications or interfaces....

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have an account manager from eClinicalWorks who is pretty good. The vendor is more proactive...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

eClinicalWorks has brought in some new interoperability solutions, and they are trying to work on...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

eClinicalWorks' online education could use some improvement. The vendor could have some better...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

We get quite a bit of encouragement from eClinicalWorks when it comes to adding on other features...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

This is minor, but there are sticky settings within lab management, and we should be able to use our...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Since this new upgrade, the right-hand panel doesn't display very well, so that would be a minor...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Product

eClinicalWorks has the technology, but they roll it out before they test it or find out how it...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Our last upgrade was very good. There was very little lag time, and the system was up with no...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

eClinicalWorks’ support people can be very tricky to work with. The way they troubleshoot and...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

I do like that eClinicalWorks EHR is web based now. The vendor finally got rid of the executable...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would like to change a bunch of little things in eClinicalWorks EHR. Certain things are...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

The caveat with eClinicalWorks EHR is that it works really well for small mom-and-pop physician...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The vendor has an AI program built into eClinicalWorks EHR with the latest upgrade. The program...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

I didn't select eClinicalWorks, and I'm not necessarily a big fan. I can say the vendor is getting...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

eClinicalWorks has done a better job of hearing us. Like all EHRs, we customize eClinicalWorks EHR...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have a strategic account manager whom we can directly reach, but there is also a help desk...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

eCW is trying to improve their technical support. For example, they now give us the option to have...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

eClinicalWorks is very proactive in regard to reaching out when there is a problem. Also, I can call...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We have gone through several implementation changes with eClinicalWorks, both inward and outward,...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

eClinicalWorks has a good product, but they have been nickel-and-diming people to death with every...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

eClinicalWorks EHR is an aging product. eClinicalWorks has added and added to it. They are trying to...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

eClinicalWorks needs to blow their product up and start over. There are key concepts that could stay...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

eClinicalWorks is strong in terms of new implementations, but they could do better with their...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

In general, eClinicalWorks takes their product 80% of the way to where it needs to be. The last 20%...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

For the most part, we have built a relationship with our account management network. That...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​