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eClinicalWorks EHR Commentary
Filtered view: (Over 75 Physicians)(Independent)

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Chris Clune
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KLAS Research Director - Chris Clune
 
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User Commentary

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Analyst/Coordinator

Product

The vendor has an AI program built into eClinicalWorks EHR with the latest upgrade. The program...

Apr 2024
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Analyst/Coordinator

Loyalty, Relationship

I didn't select eClinicalWorks, and I'm not necessarily a big fan. I can say the vendor is getting...

Apr 2024
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Analyst/Coordinator

Relationship, Product

eClinicalWorks has done a better job of hearing us. Like all EHRs, we customize eClinicalWorks EHR...

Apr 2024
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Analyst/Coordinator

Relationship

We have a strategic account manager whom we can directly reach, but there is also a help desk...

Apr 2024
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Analyst/Coordinator

Relationship

eCW is trying to improve their technical support. For example, they now give us the option to have...

Apr 2024
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Manager

Relationship

eClinicalWorks is very proactive in regard to reaching out when there is a problem. Also, I can call...

Apr 2024
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Manager

Operations

We have gone through several implementation changes with eClinicalWorks, both inward and outward,...

Apr 2024
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Manager

Value

eClinicalWorks has a good product, but they have been nickel-and-diming people to death with every...

Apr 2024
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Manager

Product

eClinicalWorks EHR is an aging product. eClinicalWorks has added and added to it. They are trying to...

Apr 2024
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Director

Product

eClinicalWorks needs to blow their product up and start over. There are key concepts that could stay...

Apr 2024
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Director

Operations, Product

eClinicalWorks is strong in terms of new implementations, but they could do better with their...

Apr 2024
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Director

Relationship, Product

In general, eClinicalWorks takes their product 80% of the way to where it needs to be. The last 20%...

Apr 2024
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Director

Relationship

For the most part, we have built a relationship with our account management network. That...

Apr 2024
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VP/Other Executive

Loyalty, Product

eClinicalWorks EHR does what it is supposed to do. The documentation and patient aspects are all in...

Jan 2024
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(0)
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VP/Other Executive

Relationship

If we need eClinicalWorks’ support or there are issues, they are responsive and give a time frame...

Jan 2024
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CIO

Relationship

I love eClinicalWorks, but their staff members are dangerously optimistic. They make a lot of...

Dec 2023
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CIO

Relationship

There are some things that I wish the product did. To the vendor's credit, they are constantly...

Dec 2023
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(0)
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CIO

Loyalty, Value

I have looked at every other EHR, and I wouldn't leave eClinicalWorks EHR for anything. No other...

Dec 2023
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(0)
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Director

Loyalty, Product

eClinicalWorks has a lot of dashboards that we were really looking forward to, and the data is just...

Nov 2023
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(0)
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Director

Loyalty, Product

We are still getting used to eClinicalWorks EHR. We are still rolling everything out, and the things...

Nov 2023
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(0)
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Director

Relationship, Product

We are really struggling with eClinicalWorks EHR. On the back end, the struggle is to keep things...

Nov 2023
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(0)
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Director

Operations, Product, Value

Our clinicians are super happy with eClinicalWorks EHR, and it is working for them. With their...

Nov 2023
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Director

Relationship

eClinicalWorks’ technical support is really bad. My staff now researches all of the solutions that...

Nov 2023
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(0)
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Director

Relationship

One positive about eClinicalWorks is when we put a ticket in, if we don't have a call within an...

Nov 2023
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(0)
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Director

Relationship, Product

I liked that with our previous EHR vendor, we got an email on recent patient safety issues and other...

Nov 2023
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(0)
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Director

Product

The reports in eClinicalWorks EHR are clunky and not user friendly. They don't operate as designed,...

Oct 2023
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(0)
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Director

Relationship

I would like to have account managers from eClinicalWorks who can actually fix our issues. When we...

Oct 2023
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Director

Loyalty, Product, Value

If I were to do everything over again, I might not buy eClinicalWorks EHR again. However, as things...

Oct 2023
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(0)
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Director

Culture, Relationship

eClinicalWorks hasn't kept their promises about being able to offer integration options. As part of...

Oct 2023
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(0)
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Director

Product

eClinicalWorks EHR is straightforward, and it is easy to move patients through visits and review...

Oct 2023
||
(0)
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Analyst/Coordinator

Culture, Value

eClinicalWorks might promise something, but they usually can't present what they promised in a...

Oct 2023
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(0)
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Analyst/Coordinator

Product

The system's strength is that its record is all-encompassing. We have multiple specialties, and they...

Oct 2023
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(0)
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Analyst/Coordinator

Culture, Product

We have some interfaces that aren't a hundred percent functional. eClinicalWorks is able to make an...

Oct 2023
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(0)
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Analyst/Coordinator

Loyalty, Product

If we had more resources, I think we would have switched to a different EHR. It seems that...

Oct 2023
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(0)
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CEO/President

Relationship, Operations

eClinicalWorks helps us build out templates. They truly do provide educational materials to help us...

Sep 2023
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(0)
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CEO/President

Operations, Product

The unfortunate thing is that EHRs are not taught in medical school. When we are in a hospital, we...

Sep 2023
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(0)
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CEO/President

Relationship, Product

The biggest thing I have right now is care managers who are working within the physician practice...

Sep 2023
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(0)
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Manager

Loyalty, Product

Off the cuff, people either like eClinicalWorks EHR or hate it. That is just how EMRs are. There are...

Aug 2023
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(0)
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Manager

Relationship

The web support is delayed. We have to put a ticket through our company and then wait. There are...

Aug 2023
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(0)
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Manager

Product

We are using eClinicalWorks EHR very successfully. Things are going well. eClinicalWorks EHR is very...

Aug 2023
||
(0)
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Manager

Operations, Product

With the upgrades, there were definitely some little challenges that could have been handled better...

Aug 2023
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(0)
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Director

Culture, Product

The functionality that eClinicalWorks promises in eClinicalWorks EHR doesn't always come to fruition...

Jul 2023
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(0)
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Director

Relationship

We have no issues with our eClinicalWorks account manager, but I feel that they aren’t fully...

Jul 2023
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(0)
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Director

Relationship, Operations

Project management with eClinicalWorks is challenging as we have to stay on top of the vendor’s...

Jul 2023
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(0)
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Manager

Culture, Operations

eClinicalWorks keeps some of their promises, but not all of them. We were told that there would be a...

May 2023
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(0)
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Manager

Culture, Loyalty, Value

eClinicalWorks charges for every single thing. We turned on a feature and we were charged for it. We...

May 2023
||
(0)
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Manager

Operations

eClinicalWorks has ongoing training through their website, but we don't really get training from...

May 2023
||
(0)
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Manager

Loyalty, Relationship

eClinicalWorks' support is pretty good, but it depends on the agent. There are some instances where...

May 2023
||
(0)
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