EpicCare Inpatient EHR (Global) Commentary
Filtered view: (Northern Europe)
Subject Expert
Eder Lagemann
Research Director
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User Commentary
Value
Epic is not cheap, especially with the change orders. We asked them to build something, and it is so...
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Relationship, Product
The feedback we get from customers very often is that Epic is built for US customers and the US...
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Culture, Relationship
In general, Epic is really responsive. There are also bumps in the road. The contacts I’m usually...
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Operations
One big surprise was that Epic really didn't know how to have successful go-lives. The actual...
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Value
Epic's price comes out of a black box, and we have one way to react, which is to accept it, because...
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Relationship, Operations
The Epic people we work with are very nice and intelligent, and they have a good attitude. I'm happy...
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Relationship, Operations
The application coordinator training for Epic is great. Epic has their flaws, but they are the best...
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Relationship, Operations
Epic sent a bunch of nice young people from the US who had probably never been abroad. Those people...
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Operations
The people from Epic didn’t have a clue. They taught us to do what they did in the US, and it led us...
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Relationship
We build everything we can by ourselves, and if we need development, then we ask for it. Usually, we...
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Loyalty, Product
The data privacy issues make the solution not quite so highly usable. There is a lack of...
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Product
Epic has done a lot of development for us, but the configuration is done by our application...
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Relationship, Operations
Epic needs to reduce the need for customer-side validation during AI implementations, provide better...
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Relationship, Product
Partnership, development capacity, and flexibility are some of Epic's strongest qualities. I like...
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Product, Value
Compared to their competitors, Epic's system is insanely expensive, and we aren't taking full...
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Relationship
We have a local Epic presence here for support, so we have people on the ground.
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Operations
Epic could make their training better by making it more pertinent to our country. The vendor is...
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Operations, Product
The feedback we have gotten from our users is that EpicCare Inpatient EHR isn't very intuitive. It...
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Loyalty, Relationship, Product
EpicCare Inpatient EHR meets nearly all of our local needs. Epic has been working hard to meet those...
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Loyalty, Product
For MyChart, there are certain features that we have needed and been waiting for for years. We still...
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Relationship, Product
I would like Epic to keep focusing on regional and local needs.
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Relationship, Product
Continual improvement is Epic's strongest quality.
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Product
Epic's strength is their complete solution, development, and user-friendliness. I like the stability...
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Product
Further integration and interoperability are an area of improvement for Epic. They could also change...
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Product
I like the integration possibilities that EpicCare Inpatient EHR has with other systems.
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Product
The system's UI could have more flexibility.
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Relationship
Some of Epic's strengths are thinking along with us and collaborating with us.
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Operations
Epic’s training is provided for the foundation system, but not for the way we have adapted the...
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Value
EpicCare Inpatient EHR is very expensive. I'm sure we have made the right choice, and it is worth it...
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Relationship
Epic keeps all their promises, but the timeline is sometimes too long. They do a lot of development,...
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Relationship
We are quite satisfied with EpicCare Inpatient EHR, mainly due to the fact that there is a very...
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Product
EpicCare Inpatient EHR is a very powerful tool. It is a bit too complex. Complexity makes it...
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Product
EpicCare Inpatient EHR is good. Epic's usage is great for helping physicians' efficiency with tools,...
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Relationship
Epic has a very good ticketing portal where we can chat, document issues, and have long-term...
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Loyalty, Product
Data protection is definitely more important in our region. There are a couple of solutions that we...
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Product
With Epic, we have faced challenges linked to the fact that we are their only customer in the area....
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Relationship
I have had a good experience with Epic. Epic provides very good support. Epic’s support team is in...
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Operations, Product
EpicCare Inpatient EHR is very good quality. Epic’s implementation services and upgrades are very...
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Operations
Epic’s training is very American. We configure our software, so our workflow differs from that of...
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Relationship, Product
EpicCare Inpatient EHR is quite a large software. EpicCare Inpatient EHR has a very nice portal with...
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Relationship, Product
Epic's strength is their involvement with our organization, as well as their willingness to work...
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Relationship, Product
Epic's biggest opportunity to improve the solution is to include extra testing for new development...
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Commentary Summary
Comment Type Breakout