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EpicCare Inpatient EHR (Global) Commentary
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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Director

Operations

Epic’s support has been amazing. They are a strategic partner for life. The implementation went...

Mar 2026
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Director

Operations

The workforce side of the implementation has always been the biggest challenge. If I had to do...

Mar 2026
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Director

Loyalty

The whole premise of the EPR business case was having an enterprise solution, and there are only a...

Mar 2026
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Director

Loyalty

When we evaluated Epic's product, we had hundreds of clinicians and admins in evaluation panels...

Mar 2026
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Director

Operations

Training is one of the areas we always struggle with. The problem is that Epic is fully reliant on...

Mar 2026
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Director

Loyalty, Operations

One area I would have done differently would be controlling points in the organization; we took on...

Mar 2026
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Director

Operations, Product

Epic definitely meets nearly all our local needs. Where they fail is the translation. The design is...

Mar 2026
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Director

Loyalty

Epic gives us upgrades every few months, but we have decided to take them every several months to...

Mar 2026
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Director

Loyalty, Product

We are picking up on AI tools now, but Epic has probably lagged behind because of governance, and...

Mar 2026
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Director

Operations

One piece of feedback for Epic is that their change control during an implementation is nonexistent...

Mar 2026
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Director

Loyalty, Relationship

Epic gives us much more ability to manipulate and build together with them what they are changing...

Mar 2026
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Director

Loyalty

We wanted a patient-centric design and a clinical design ability. Those were checkboxes in Epic's...

Mar 2026
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Director

Product

The biggest challenge in our region is the understanding that we are not all working in silos at a...

Mar 2026
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Director

Culture, Relationship

Epic meets demands, and that is good because they are in our corner. When we want a pragmatic...

Mar 2026
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Director

Value

Epic is fair and transparent with charges. However, the time sometimes it takes the NHS or us as a...

Mar 2026
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CMIO

Relationship

Epic's support is pretty good. That is something we rely on quite a lot. Epic isn't always good at...

Mar 2026
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CMIO

Loyalty, Product

At the moment, we are working on things that require a strong response from Epic. We want the...

Mar 2026
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CMIO

Loyalty, Product

I wouldn't want to implement Epic's system again, but we wouldn't walk away from Epic. As we extend...

Mar 2026
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CMIO

Value

My advice would be to think about the scale at which the vision is best delivered by a fully...

Mar 2026
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CMIO

Operations

Epic supports us in delivering a training program, but they don't deliver the training program...

Mar 2026
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CMIO

Loyalty

We chose to go with Epic because we wanted to take everything off legacy systems and operate on a...

Mar 2026
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CMIO

Loyalty, Product

Epic's system is our key frontline system. We expect to use it for as long as we can. There are...

Mar 2026
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CMIO

Loyalty

We are still relatively early on the consolidation and optimization journey. Healthcare is moving...

Mar 2026
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CMIO

Culture, Value

Epic is transparent with their charges. Whether the charges are fair is another matter. But at least...

Mar 2026
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CNIO

Product, Value

What I value most about the product is how it brings clinical information into one place and makes...

Mar 2026
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CNIO

Product

One opportunity for the solution has to do with usability and cognitive load. The system is...

Mar 2026
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CNIO

Product

One change for the vendor would be stronger support for frontline configuration and rapid iteration....

Mar 2026
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CNIO

Relationship, Product

Epic’s biggest strength is the depth of partnership that they build with organizations. The teams...

Mar 2026
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CNIO

Relationship, Product

Epic is still not meeting some of the national requirements that are coming out. Integration with...

Mar 2026
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CNIO

Product

With Epic, my medical equivalent receives information that I do not receive, and that reflects a...

Mar 2026
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CNIO

Product

When Epic's system came to our organization, we had multiple systems that required separate logins...

Mar 2026
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CNIO

Product

If the decision were up to us, we would want to improve our usability, the depth of the modules, and...

Mar 2026
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CNIO

Product

Epic is better than MEDITECH, Cerner, and various other vendors. I like the visualization of data...

Mar 2026
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CNIO

Operations

Epic’s training program for IT people is good. My main concern is equity across professions. The...

Mar 2026
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Value

Transparency with cost is sometimes a bit of an issue with Epic. We are currently in the process of...

Mar 2026
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Operations

The training tools that Epic provides and the ability for our clinicians to engage in training are...

Mar 2026
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Relationship

I have a very good relationship with our Epic colleagues. They are always available and very...

Mar 2026
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Loyalty, Product

Ultimately, EpicCare Inpatient EHR is core to everything that we do now. The solution is integral to...

Mar 2026
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Loyalty

Epic clearly spends a lot of time demonstrating up-and-coming developments. Sometimes those...

Mar 2026
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Loyalty

When we decided to go with Epic, we certainly knew we had to digitize, and we wanted the best for...

Mar 2026
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Relationship, Product

Epic has an excellent and very responsive support network. It is one effective system with...

Mar 2026
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Value

EpicCare Inpatient EHR is eye-wateringly expensive. I would love to have a lot more money, but it is...

Mar 2026
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Relationship

As far as our partnership goes, Epic is so closely involved. They are emphatically focused on how to...

Mar 2026
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Loyalty, Product, Value

The system has been a massive culture shock, but I'm a massive enthusiast. I have really enjoyed it...

Mar 2026
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(0)
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Culture

With Epic, we feel like we are on a journey, and the journey is a sales pitch as well. They want to...

Mar 2026
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(0)
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Relationship, Operations

Epic's people are experts at implementations. The vendor is extremely involved in the ongoing...

Mar 2026
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Relationship, Product

We are still working on our regulatory and reporting stuff. Epic meets most local needs for that....

Mar 2026
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Loyalty, Product

The challenge in healthcare is the signal-to-noise ratio. If I am rounding, I can generate more data...

Mar 2026
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CMO

Loyalty

We are having an upgrade, and I don’t expect there to be a great difference. The upgrade will give...

Nov 2025
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(0)
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CMO

Relationship

I have a regular catch-ups with an executive, and I find those enormously helpful.

Nov 2025
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(0)
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CMO

Loyalty, Relationship

We are extending our instance to other hospitals. I think the most important thing is for Epic to...

Nov 2025
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(0)
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CMO

Product

Our first priority is the comprehensive nature of the system and the ability to access all aspects...

Nov 2025
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CMIO

Product, Value

EpicCare Inpatient EHR is a good product. I don't think I can recommend a better EHR.

Oct 2025
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CMIO

Relationship, Operations

The implementation services for Epic are very good. They have very good support. We have good...

Oct 2025
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CIO

Relationship, Product

Epic's strengths are their focus on R&D and the continual development of their products. I like that...

Aug 2025
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CMIO

Product

EpicCare Inpatient EHR is a great product, but the visual interface needs improvement to make the...

Aug 2025
||
(0)
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CIO

Relationship

Epic meets with leaders on a regular basis. Epic has a true partnership arrangement with our...

Jul 2025
||
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CIO

Product, Value

I wish that Epic had bidirectional FHIR APIs and that we didn't need to pay for each one. Epic...

Jul 2025
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(0)
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CNIO

Relationship

Epic is extremely supportive. They are really easy to work with. One executive in particular has...

Apr 2025
||
(0)
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CNIO

Operations

I would recommend Epic but with caveats. Any learning Epic provides from implementation to...

Apr 2025
||
(0)
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CNIO

Operations, Product

With regard to reporting, Epic is really struggling to get data out of the system and to build...

Apr 2025
||
(0)
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CNIO

Value

Epic avoids charging for every little thing. They work with us. At the moment, there is rarely a...

Apr 2025
||
(0)
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CNIO

Operations

The implementation for me and my organization rated at the top of the scale, but the upgrades could...

Apr 2025
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(0)
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CNIO

Product

In terms of EpicCare Inpatient EHR meeting all our needs today, some of the problems are our fault....

Apr 2025
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(0)
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CNIO

Relationship, Product

A recent issue is about students and employee records. We can only have one Epic account per person,...

Apr 2025
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(0)
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CNIO

Loyalty

I was at UGM, and I saw what Epic is working on. I think the things that they are working on are...

Apr 2025
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(0)
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CNIO

Relationship

Regarding support, Epic is very good. They are very responsive. Epic's executive involvement has...

Apr 2025
||
(0)
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CNIO

Product, Value

The quality of EpicCare Inpatient EHR is good. Setting aside our issues, it is busy, but it is...

Apr 2025
||
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