EpicCare Inpatient EHR (Global) Commentary
Filtered view: (UK / Ireland)
Subject Expert
Eder Lagemann
Research Director
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User Commentary
Operations
Epic’s support has been amazing. They are a strategic partner for life. The implementation went...
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Operations
The workforce side of the implementation has always been the biggest challenge. If I had to do...
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Loyalty
The whole premise of the EPR business case was having an enterprise solution, and there are only a...
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Loyalty
When we evaluated Epic's product, we had hundreds of clinicians and admins in evaluation panels...
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Operations
Training is one of the areas we always struggle with. The problem is that Epic is fully reliant on...
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Loyalty, Operations
One area I would have done differently would be controlling points in the organization; we took on...
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Operations, Product
Epic definitely meets nearly all our local needs. Where they fail is the translation. The design is...
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Loyalty
Epic gives us upgrades every few months, but we have decided to take them every several months to...
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Loyalty, Product
We are picking up on AI tools now, but Epic has probably lagged behind because of governance, and...
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Operations
One piece of feedback for Epic is that their change control during an implementation is nonexistent...
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Loyalty, Relationship
Epic gives us much more ability to manipulate and build together with them what they are changing...
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Loyalty
We wanted a patient-centric design and a clinical design ability. Those were checkboxes in Epic's...
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Product
The biggest challenge in our region is the understanding that we are not all working in silos at a...
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Culture, Relationship
Epic meets demands, and that is good because they are in our corner. When we want a pragmatic...
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Value
Epic is fair and transparent with charges. However, the time sometimes it takes the NHS or us as a...
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Relationship
Epic's support is pretty good. That is something we rely on quite a lot. Epic isn't always good at...
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Loyalty, Product
At the moment, we are working on things that require a strong response from Epic. We want the...
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Loyalty, Product
I wouldn't want to implement Epic's system again, but we wouldn't walk away from Epic. As we extend...
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Value
My advice would be to think about the scale at which the vision is best delivered by a fully...
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Operations
Epic supports us in delivering a training program, but they don't deliver the training program...
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Loyalty
We chose to go with Epic because we wanted to take everything off legacy systems and operate on a...
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Loyalty, Product
Epic's system is our key frontline system. We expect to use it for as long as we can. There are...
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Loyalty
We are still relatively early on the consolidation and optimization journey. Healthcare is moving...
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Culture, Value
Epic is transparent with their charges. Whether the charges are fair is another matter. But at least...
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Product, Value
What I value most about the product is how it brings clinical information into one place and makes...
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Product
One opportunity for the solution has to do with usability and cognitive load. The system is...
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Product
One change for the vendor would be stronger support for frontline configuration and rapid iteration....
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Relationship, Product
Epic’s biggest strength is the depth of partnership that they build with organizations. The teams...
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Relationship, Product
Epic is still not meeting some of the national requirements that are coming out. Integration with...
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Product
With Epic, my medical equivalent receives information that I do not receive, and that reflects a...
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Product
When Epic's system came to our organization, we had multiple systems that required separate logins...
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Product
If the decision were up to us, we would want to improve our usability, the depth of the modules, and...
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Product
Epic is better than MEDITECH, Cerner, and various other vendors. I like the visualization of data...
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Operations
Epic’s training program for IT people is good. My main concern is equity across professions. The...
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Value
Transparency with cost is sometimes a bit of an issue with Epic. We are currently in the process of...
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Operations
The training tools that Epic provides and the ability for our clinicians to engage in training are...
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Relationship
I have a very good relationship with our Epic colleagues. They are always available and very...
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Loyalty, Product
Ultimately, EpicCare Inpatient EHR is core to everything that we do now. The solution is integral to...
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Loyalty
Epic clearly spends a lot of time demonstrating up-and-coming developments. Sometimes those...
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Loyalty
When we decided to go with Epic, we certainly knew we had to digitize, and we wanted the best for...
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Relationship, Product
Epic has an excellent and very responsive support network. It is one effective system with...
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Value
EpicCare Inpatient EHR is eye-wateringly expensive. I would love to have a lot more money, but it is...
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Relationship
As far as our partnership goes, Epic is so closely involved. They are emphatically focused on how to...
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Loyalty, Product, Value
The system has been a massive culture shock, but I'm a massive enthusiast. I have really enjoyed it...
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Culture
With Epic, we feel like we are on a journey, and the journey is a sales pitch as well. They want to...
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Relationship, Operations
Epic's people are experts at implementations. The vendor is extremely involved in the ongoing...
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Relationship, Product
We are still working on our regulatory and reporting stuff. Epic meets most local needs for that....
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Loyalty, Product
The challenge in healthcare is the signal-to-noise ratio. If I am rounding, I can generate more data...
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Loyalty
We are having an upgrade, and I don’t expect there to be a great difference. The upgrade will give...
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Relationship
I have a regular catch-ups with an executive, and I find those enormously helpful.
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Loyalty, Relationship
We are extending our instance to other hospitals. I think the most important thing is for Epic to...
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Product
Our first priority is the comprehensive nature of the system and the ability to access all aspects...
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Product, Value
EpicCare Inpatient EHR is a good product. I don't think I can recommend a better EHR.
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Relationship, Operations
The implementation services for Epic are very good. They have very good support. We have good...
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Relationship, Product
Epic's strengths are their focus on R&D and the continual development of their products. I like that...
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Product
EpicCare Inpatient EHR is a great product, but the visual interface needs improvement to make the...
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Relationship
Epic meets with leaders on a regular basis. Epic has a true partnership arrangement with our...
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Product, Value
I wish that Epic had bidirectional FHIR APIs and that we didn't need to pay for each one. Epic...
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Relationship
Epic is extremely supportive. They are really easy to work with. One executive in particular has...
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Operations
I would recommend Epic but with caveats. Any learning Epic provides from implementation to...
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Operations, Product
With regard to reporting, Epic is really struggling to get data out of the system and to build...
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Value
Epic avoids charging for every little thing. They work with us. At the moment, there is rarely a...
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Operations
The implementation for me and my organization rated at the top of the scale, but the upgrades could...
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Product
In terms of EpicCare Inpatient EHR meeting all our needs today, some of the problems are our fault....
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Relationship, Product
A recent issue is about students and employee records. We can only have one Epic account per person,...
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Loyalty
I was at UGM, and I saw what Epic is working on. I think the things that they are working on are...
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Relationship
Regarding support, Epic is very good. They are very responsive. Epic's executive involvement has...
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Product, Value
The quality of EpicCare Inpatient EHR is good. Setting aside our issues, it is busy, but it is...
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Commentary Summary
Comment Type Breakout