All Categories chevron icon Global Solutions chevron icon Global (Non-US) chevron icon PACS (Global)

Centricity PACS (Global) Commentary
Filtered view: (Europe - Southern Europe)

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
View Product Scores
View Advanced Filters
Advanced Filters
Region Filters
Europe Region Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Asia/Oceania PACS 2025: Dynamic Solutions & Strategic Partnerships Drive Customer Success
Asia/Oceania PACS 2025:
Dynamic Solutions & Strategic Partnerships Drive Customer Success
May 2025
View Report
Latin America PACS 2024: A Look at Vendor Performance in an Evolving Market
View Report
Canada PACS 2024: Market Volatility Heightens as Organizations Look to Improve Their Experience
View Report

Preferences

Add Bookmark   Bookmark

Commentary Summary

Positive
##
Neither
##
Negative
##
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
Director

Relationship

GE HealthCare is a large, international company. They are a company that inspires people. There is...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

I hope that with everything we have contracted with GE HealthCare for, a robust project will be...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have two types of support. There is a project-level support where we have a core group of people...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We have some complaints because using the system is a managed service with GE HealthCare. Our last...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

GE HealthCare could improve their training by anticipating their clients' needs. They could be a bit...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Within the PACS space, I would like to see a shift toward PACS-generated workflows or radiology...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have an integration between Centricity PACS and our EMR and integrations with other systems,...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We have a long history with GE HealthCare, so switching to something new that nobody has any idea...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

GE HealthCare could be more precise in their project plans for upgrades. For example, before they...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

We have had to do modifications over the years to Centricity PACS to add things like an interface...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There is some functionality that we would like in Centricity PACS. For example, on the same page...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Training with GE HealthCare is done on a train-the-trainer basis, but we also have new dedicated...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have been with the vendor for a long time, and we are used to them. The vendor could improve...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We like the product's resolution capability and Integrations.

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

A change the vendor could make to improve our experience is cloud migration.

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The vendor could improve our customer experience by providing more usage training and more AI...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

A major point of improvement regarding training would be making the GE HealthCare technicians and...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

What I like the most is that Centricity PACS is technologically robust, and that is something IT...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We used to have more direct contact with the second and third support levels, which are the levels...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The product should be more user friendly for clinical end users. It isn't a problem for IT...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

GE HealthCare keeps almost all of their promises. The relationship is really good. We have a very...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Reports
Related Reports
Performance
KLAS article icon
Latin America PACS 2024
15 October 24    |   Chloe Jensen and Eder Lagemann
The PACS market in Latin America is evolving—vendors have expanded or reestablished their customer bases in certain countries, and some healthcare organizations are considering replacing products that aren’t meeting expectations. An update to KLAS’ 2021 research , this report examines vendors’ regional footprint and performance in Latin America. Altogether, customer satisfaction feedback was collected from 127 respondents, representing 95 separate organizations in 12 countries and territories. Insights are examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”
Performance
KLAS article icon
Canada PACS 2024
12 March 24    |   Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.
Performance
KLAS article icon
Europe PACS 2022
05 July 22    |   Eder Lagemann and Sidney Tate
The PACS market in Europe is evolving. To unify care delivery, many countries are pushing for HIT consolidation across regional groups of hospitals. At the same time, healthcare organizations are increasingly looking to expand their imaging strategies outside of radiology to bring together more departments and facilities at an enterprise level. This report leverages the perspectives of 199 individuals representing 168 unique organizations across 25 European countries to determine which PACS vendors are delivering the technology and partnerships needed to drive imaging progress in Europe.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​