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Centricity PACS (Global) Commentary
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Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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Commentary Summary

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User Commentary

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Director

Loyalty, Relationship

The main reason for choosing GE HealthCare over another vendor is that they are a large,...

Nov 2025
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(0)
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Director

Culture, Relationship

We have two types of support. We have project-level support, and that is made up of a core group of...

Nov 2025
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Director

Loyalty

I hope that with everything we have contracted, a robust project will be built. I would like it to...

Nov 2025
||
(0)
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Director

Loyalty

We wanted to update our PACS since we were coming from a rather old and practically obsolete...

Nov 2025
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(0)
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Director

Operations

In terms of training, GE HealthCare should anticipate the client’s needs, and they could be a bit...

Nov 2025
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(0)
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Manager

Value

Our return on investment with Centricity PACS is very good. As someone who knows other PACS...

Aug 2025
||
(0)
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Manager

Product

Interoperability is the main challenge with Centricity PACS; for example, there are challenges with...

Aug 2025
||
(0)
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Physician

Relationship, Product

There is a lot to improve in the system because it has good tools, but they don't work properly. The...

Jul 2025
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(0)
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Physician

Product

The system is simple and easy to learn. It has good integrations with the rest of our systems.

Jul 2025
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(0)
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Director

Relationship

GE HealthCare is a large, international company. They are a company that inspires people. There is...

Apr 2025
||
(0)
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Director

Loyalty

I hope that with everything we have contracted with GE HealthCare for, a robust project will be...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have two types of support. There is a project-level support where we have a core group of people...

Apr 2025
||
(0)
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 or  to see details.

Director

Relationship, Product

We have some complaints because using the system is a managed service with GE HealthCare. Our last...

Apr 2025
||
(0)
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Director

Operations

GE HealthCare could improve their training by anticipating their clients' needs. They could be a bit...

Apr 2025
||
(0)
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Director

Product

Within the PACS space, I would like to see a shift toward PACS-generated workflows or radiology...

Apr 2025
||
(0)
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Director

Product

We have an integration between Centricity PACS and our EMR and integrations with other systems,...

Apr 2025
||
(0)
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Director

Loyalty, Product

We have a long history with GE HealthCare, so switching to something new that nobody has any idea...

Apr 2025
||
(0)
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Director

Relationship, Operations

GE HealthCare could be more precise in their project plans for upgrades. For example, before they...

Apr 2025
||
(0)
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Director

Product, Value

We have had to do modifications over the years to Centricity PACS to add things like an interface...

Apr 2025
||
(0)
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Director

Product

There is some functionality that we would like in Centricity PACS. For example, on the same page...

Apr 2025
||
(0)
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Director

Operations

Training with GE HealthCare is done on a train-the-trainer basis, but we also have new dedicated...

Apr 2025
||
(0)
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 or  to see details.

Director

Product

We have been with the vendor for a long time, and we are used to them. The vendor could improve...

Apr 2025
||
(0)
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Manager

Relationship, Product

We like the product's resolution capability and Integrations.

Apr 2025
||
(0)
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Manager

Relationship, Product

A change the vendor could make to improve our experience is cloud migration.

Apr 2025
||
(0)
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Director

Operations

The vendor could improve our customer experience by providing more usage training and more AI...

Feb 2025
||
(0)
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Manager

Operations

A major point of improvement regarding training would be making the GE HealthCare technicians and...

Jan 2025
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(0)
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Manager

Product

What I like the most is that Centricity PACS is technologically robust, and that is something IT...

Jan 2025
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(0)
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Manager

Relationship

We used to have more direct contact with the second and third support levels, which are the levels...

Jan 2025
||
(0)
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Manager

Operations, Product

The product should be more user friendly for clinical end users. It isn't a problem for IT...

Jan 2025
||
(0)
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Manager

Relationship

GE HealthCare keeps almost all of their promises. The relationship is really good. We have a very...

Jan 2025
||
(0)
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Related Reports
Performance
KLAS article icon
Latin America PACS 2024
15 October 24    |   Blake Jensen and Eder Lagemann
The PACS market in Latin America is evolving—vendors have expanded or reestablished their customer bases in certain countries, and some healthcare organizations are considering replacing products that aren’t meeting expectations. An update to KLAS’ 2021 research , this report examines vendors’ regional footprint and performance in Latin America. Altogether, customer satisfaction feedback was collected from 127 respondents, representing 95 separate organizations in 12 countries and territories. Insights are examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”
Performance
KLAS article icon
Canada PACS 2024
12 March 24    |   Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.



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