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Centricity PACS (Global) Commentary
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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Commentary Summary

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User Commentary

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Manager

Operations

GE HealthCare has been okay with training. GE HealthCare kind of has a vision, but they have just...

Sep 2025
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Manager

Value

Centricity PACS was very cheap in comparison to some other systems, but maybe that is not the best...

Sep 2025
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Manager

Relationship

GE HealthCare’s support is sometimes good and sometimes bad. The support people are available 24/7,...

Sep 2025
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Manager

Operations, Product

Trying to upgrade the product is difficult with multiple facilities. GE HealthCare needs to probably...

Sep 2025
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Manager

Product

I am dissatisfied with Centricity PACS. We have a lot of issues with the system. Centricity PACS...

Sep 2025
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Manager

Loyalty

Centricity PACS is probably not part of our long-term plans. We are going to go out to tender. GE...

Sep 2025
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Analyst/Coordinator

Relationship

GE HealthCare definitely has vision, and they have explained it to us. Whether we trust that they...

Jul 2025
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Analyst/Coordinator

Operations

With the initial training, the vendor had on-site resources, and all individuals were booked in for...

Jul 2025
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Analyst/Coordinator

Culture, Operations

The vendor oversold what they were going to do and when they were going to get it done. They just...

Jul 2025
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Analyst/Coordinator

Product

There is scope for the system to be easier to use; the search criteria and UI could be more...

Jul 2025
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Analyst/Coordinator

Product

When we have had to get the PACS integrated with other things, that has not been too bad. But a lot...

Jul 2025
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Analyst/Coordinator

Product

Stability and reliability are a problem. At one point, we had a PACS outage nearly every single day....

Jul 2025
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Analyst/Coordinator

Relationship

The vendor's responsiveness is pretty good. Once we log a ticket, they are good. We still get things...

Jul 2025
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Analyst/Coordinator

Relationship

GE HealthCare manages the product in the background quite proactively. Otherwise, we would probably...

Jul 2025
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Analyst/Coordinator

Relationship

The support elements, resolution times, and day-to-day relationship we have with the vendor are...

Jul 2025
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Analyst/Coordinator

Culture, Value

On the small things, the vendor doesn't try to charge us. For the large things, they will always...

Jul 2025
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Analyst/Coordinator

Operations

The vendor trains the trainers, and I can get an engineer on-site to train other people. But GE...

Jul 2025
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Analyst/Coordinator

Operations, Product

If GE HealthCare's system were not easy for our people to learn or use, people would be kicking and...

Jul 2025
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Analyst/Coordinator

Culture

We took on something that wasn't fully developed. GE HealthCare had promised that certain achievable...

Jul 2025
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Analyst/Coordinator

Loyalty, Product

If the solution met the functionality and the needs of our consultant body, we probably wouldn't...

Jul 2025
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Analyst/Coordinator

Culture, Loyalty

We are going to end up doing a procurement exercise because we have reached some contractual levers...

Jul 2025
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Analyst/Coordinator

Loyalty, Operations, Product

Our upgrade is not done; we are already months over the deadline. If that upgrade takes even longer,...

Jul 2025
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(0)
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Analyst/Coordinator

Relationship

Quick support responses are GE HealthCare's strength. I like the ease of administrative tasks in the...

Apr 2025
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Analyst/Coordinator

Operations

Training on the administrative functionality is an area GE HealthCare could improve. The vendor...

Apr 2025
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Manager

Relationship

GE HealthCare needs to improve their ability to provide what was asked for. Improved support and...

Apr 2025
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Manager

Relationship, Product

GE HealthCare's strength is their global presence. I like that the product facilitates data sharing.

Apr 2025
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Related Reports
Performance
KLAS article icon
Latin America PACS 2024
15 October 24    |   Blake Jensen and Eder Lagemann
The PACS market in Latin America is evolving—vendors have expanded or reestablished their customer bases in certain countries, and some healthcare organizations are considering replacing products that aren’t meeting expectations. An update to KLAS’ 2021 research , this report examines vendors’ regional footprint and performance in Latin America. Altogether, customer satisfaction feedback was collected from 127 respondents, representing 95 separate organizations in 12 countries and territories. Insights are examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”
Performance
KLAS article icon
Canada PACS 2024
12 March 24    |   Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.



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