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Centricity PACS (Global) Commentary
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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Latin America PACS 2024: A Look at Vendor Performance in an Evolving Market
Latin America PACS 2024:
A Look at Vendor Performance in an Evolving Market
October 2024
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Canada PACS 2024: Market Volatility Heightens as Organizations Look to Improve Their Experience
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Europe PACS 2022: Technology & Partnership Crucial in Evolving Market
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Commentary Summary

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User Commentary

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Director

Relationship, Operations

We have been negotiating with the people at GE HealthCare concerning the support policy. We have...

Oct 2024
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(0)
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Director

Product

We are extremely satisfied with the solution's interoperability. The product has been working...

Oct 2024
||
(0)
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Director

Relationship

We get support with GE HealthCare through the portal directly. They send me emails, and they tell me...

Oct 2024
||
(0)
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Director

Product

The product is useful for me in terms of billing the client. It tells me how many studies are...

Oct 2024
||
(0)
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Director

Relationship

The vendor's service people have a lot of experience. We just have to describe the request or the...

Oct 2024
||
(0)
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Manager

Relationship

GE HealthCare absolutely does not keep their promises regarding support. They should have a bigger...

Oct 2024
||
(0)
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Manager

Loyalty

We are still using Centricity PACS, but we are looking for a new vendor because the solution doesn't...

Oct 2024
||
(0)
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Manager

Operations

Our implementation of Centricity PACS was good, and the migration was easy enough. The solution...

Oct 2024
||
(0)
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Manager

Product

Some positive things about Centricity PACS are that we have access to queries we could adapt based...

Oct 2024
||
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Manager

Relationship, Product

I would tell someone considering Centricity PACS that the solution is not bad itself; its target is...

Oct 2024
||
(0)
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Physician

Culture, Loyalty

GE HealthCare's strength is that they have acknowledged that their product is not good, and they...

Jul 2024
||
(0)
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Physician

Relationship, Product

There is nothing at all that I like about GE HealthCare.

Jul 2024
||
(0)
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Physician

Relationship

GE HealthCare could grow by having a patient portal and a local team, instead of having all their...

Jul 2024
||
(0)
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Physician

Culture, Loyalty

We are not moving forward with the system. It has never worked. We have not been able to use the...

Jul 2024
||
(0)
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Physician

Relationship

The technical support team members were insufficient. I think they stayed that way under the guise...

Jul 2024
||
(0)
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Physician

Relationship, Operations

We had to work with what was implemented because we had a local administrator with their team who...

Jul 2024
||
(0)
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Physician

Product

When we wanted to integrate or create the patient portal, it was terrible. The portal had a lot of...

Jul 2024
||
(0)
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Director

Operations, Product

The doctors really like Centricity PACS. We have been using the system for several years, and our...

Jul 2024
||
(0)
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Director

Relationship

GE HealthCare has a very good application team that is well trained and knowledgeable about the...

Jul 2024
||
(0)
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Director

Culture, Value

GE HealthCare's cost benefit is a problem for us. I think they price their product based on another...

Jul 2024
||
(0)
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Director

Product

One thing that GE HealthCare needs to improve is in relation to the RIS. That system is a...

Jul 2024
||
(0)
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Manager

Relationship, Product

GE HealthCare could improve the process of getting updates because the way they do it today causes...

Jul 2024
||
(0)
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Manager

Relationship

GE HealthCare is delivering the tools according to our needs, and they have a good support team for...

Jul 2024
||
(0)
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CIO

Relationship

GE HealthCare has an excellent product, and we would love to get the upgrade, which would give us AI...

Jun 2024
||
(0)
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CIO

Operations

GE HealthCare is notorious for bad service. We cannot get things that we need or simple things that...

Jun 2024
||
(0)
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Director

Operations

With the Centricity PACS implementations, we sweat a little. The implementation team is quite...

May 2024
||
(0)
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Director

Product, Value

Centricity PACS is good and stable. It works very well, and it is not that expensive.

May 2024
||
(0)
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Physician

Loyalty, Product

Centricity PACS' dependence on Internet Explorer is a headache. We have to use Microsoft Edge with...

Apr 2024
||
(0)
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Physician

Relationship

GE HealthCare becoming a separate company means that they have lost personnel, including the contact...

Apr 2024
||
(0)
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Director

Product

The modifications of the product have been minimal, so that is good. The product has a lot of...

Dec 2023
||
(0)
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Director

Relationship

The problem I have with the product is that the vendor stopped commercializing it, and the support...

Dec 2023
||
(0)
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Director

Relationship

I don't notice much proactivity from the vendor. The support I have is basically from a third level....

Dec 2023
||
(0)
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