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User Commentary
Relationship
GE HealthCare needs to improve their support. The vendor neglects implementations, support contracts...
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Relationship
To improve my experience as a customer, the vendor should have better-quality after-sales service...
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Loyalty, Product
The main reason we changed from Centricity PACS is that it is becoming obsolete for all of the work...
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Culture, Loyalty
In the past, all of GE HealthCare's marketing was awesome, and we received great support with...
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Culture, Value
GE HealthCare tried to charge us for every little thing in the beginning, but we had a conversation...
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Relationship
When it comes to support, GE HealthCare handles everything, and there is no partner to handle...
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Operations
GE HealthCare’s configuration is very fragmented, and everything is pretty out of control when it...
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Relationship
We don't have premium support with GE HealthCare. We go by calls. The service time that GE...
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Operations
The training was very basic. We are the ones who actually do things. We would like our vendors to...
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Product
Even though GE HealthCare launches versions that bring some differences, they are still far from...
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Relationship
I don't see GE HealthCare's executive involvement in bringing anything. It is more that we call if...
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Relationship, Product
GE HealthCare has a problem with some deliverables. I'm still fighting with the vendor to get them...
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Relationship
We have some difficulties with GE HealthCare in support, and the master person who attends us at GE...
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Product, Value
Before buying GE HealthCare's system again, I would do a study on tool complexity and support. There...
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Relationship, Operations
We have been negotiating with the people at GE HealthCare concerning the support policy. We have...
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Product
We are extremely satisfied with the solution's interoperability. The product has been working...
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Relationship
We get support with GE HealthCare through the portal directly. They send me emails, and they tell me...
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Product
The product is useful for me in terms of billing the client. It tells me how many studies are...
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Relationship
The vendor's service people have a lot of experience. We just have to describe the request or the...
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Relationship
GE HealthCare absolutely does not keep their promises regarding support. They should have a bigger...
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Loyalty
We are still using Centricity PACS, but we are looking for a new vendor because the solution doesn't...
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Operations
Our implementation of Centricity PACS was good, and the migration was easy enough. The solution...
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Product
Some positive things about Centricity PACS are that we have access to queries we could adapt based...
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Relationship, Product
I would tell someone considering Centricity PACS that the solution is not bad itself; its target is...
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