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Centricity PACS (Global) Commentary
Filtered view: (Latin America)

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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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Featured  Reports

Latin America PACS 2024: A Look at Vendor Performance in an Evolving Market
Latin America PACS 2024:
A Look at Vendor Performance in an Evolving Market
October 2024
View Report
Canada PACS 2024: Market Volatility Heightens as Organizations Look to Improve Their Experience
View Report
Europe PACS 2022: Technology & Partnership Crucial in Evolving Market
View Report

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Commentary Summary

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User Commentary

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Director

Relationship, Operations

We have been negotiating with the people at GE HealthCare concerning the support policy. We have...

Oct 2024
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Director

Product

We are extremely satisfied with the solution's interoperability. The product has been working...

Oct 2024
||
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Director

Relationship

We get support with GE HealthCare through the portal directly. They send me emails, and they tell me...

Oct 2024
||
(0)
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Director

Product

The product is useful for me in terms of billing the client. It tells me how many studies are...

Oct 2024
||
(0)
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Director

Relationship

The vendor's service people have a lot of experience. We just have to describe the request or the...

Oct 2024
||
(0)
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Manager

Relationship

GE HealthCare absolutely does not keep their promises regarding support. They should have a bigger...

Oct 2024
||
(0)
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Manager

Loyalty

We are still using Centricity PACS, but we are looking for a new vendor because the solution doesn't...

Oct 2024
||
(0)
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Manager

Operations

Our implementation of Centricity PACS was good, and the migration was easy enough. The solution...

Oct 2024
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Manager

Product

Some positive things about Centricity PACS are that we have access to queries we could adapt based...

Oct 2024
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Manager

Relationship, Product

I would tell someone considering Centricity PACS that the solution is not bad itself; its target is...

Oct 2024
||
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Physician

Culture, Loyalty

GE HealthCare's strength is that they have acknowledged that their product is not good, and they...

Jul 2024
||
(0)
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Physician

Relationship, Product

There is nothing at all that I like about GE HealthCare.

Jul 2024
||
(0)
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Physician

Relationship

GE HealthCare could grow by having a patient portal and a local team, instead of having all their...

Jul 2024
||
(0)
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Physician

Culture, Loyalty

We are not moving forward with the system. It has never worked. We have not been able to use the...

Jul 2024
||
(0)
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Physician

Relationship

The technical support team members were insufficient. I think they stayed that way under the guise...

Jul 2024
||
(0)
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Physician

Relationship, Operations

We had to work with what was implemented because we had a local administrator with their team who...

Jul 2024
||
(0)
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Physician

Product

When we wanted to integrate or create the patient portal, it was terrible. The portal had a lot of...

Jul 2024
||
(0)
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Director

Operations, Product

The doctors really like Centricity PACS. We have been using the system for several years, and our...

Jul 2024
||
(0)
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Director

Relationship

GE HealthCare has a very good application team that is well trained and knowledgeable about the...

Jul 2024
||
(0)
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Director

Culture, Value

GE HealthCare's cost benefit is a problem for us. I think they price their product based on another...

Jul 2024
||
(0)
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Director

Product

One thing that GE HealthCare needs to improve is in relation to the RIS. That system is a...

Jul 2024
||
(0)
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Manager

Relationship, Product

GE HealthCare could improve the process of getting updates because the way they do it today causes...

Jul 2024
||
(0)
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Manager

Relationship

GE HealthCare is delivering the tools according to our needs, and they have a good support team for...

Jul 2024
||
(0)
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CIO

Relationship

GE HealthCare has an excellent product, and we would love to get the upgrade, which would give us AI...

Jun 2024
||
(0)
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CIO

Operations

GE HealthCare is notorious for bad service. We cannot get things that we need or simple things that...

Jun 2024
||
(0)
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Director

Operations

With the Centricity PACS implementations, we sweat a little. The implementation team is quite...

May 2024
||
(0)
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Director

Product, Value

Centricity PACS is good and stable. It works very well, and it is not that expensive.

May 2024
||
(0)
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Physician

Loyalty, Product

Centricity PACS' dependence on Internet Explorer is a headache. We have to use Microsoft Edge with...

Apr 2024
||
(0)
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Physician

Relationship

GE HealthCare becoming a separate company means that they have lost personnel, including the contact...

Apr 2024
||
(0)
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View All Reports
Related Reports
Performance
KLAS article icon
Canada PACS 2024
12 March 24    |   Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.
Performance
KLAS article icon
Europe PACS 2022
05 July 22    |   Eder Lagemann and Sidney Tate
The PACS market in Europe is evolving. To unify care delivery, many countries are pushing for HIT consolidation across regional groups of hospitals. At the same time, healthcare organizations are increasingly looking to expand their imaging strategies outside of radiology to bring together more departments and facilities at an enterprise level. This report leverages the perspectives of 199 individuals representing 168 unique organizations across 25 European countries to determine which PACS vendors are delivering the technology and partnerships needed to drive imaging progress in Europe.
Performance
KLAS article icon
Middle East & Africa PACS 2022
05 April 22    |   Everton Santos and Sidney Tate
The PACS market in the Middle East and Africa is evolving, with some vendors gaining prominence and others losing traction. Healthcare organizations are looking to enhance their imaging strategies with new, advanced technology (e.g., AI and the cloud) and want vendors who innovate and deliver this technology. Using customer feedback from 60 organizations across 14 countries, this report is KLAS’ first to focus on the PACS market in the Middle East and Africa, exploring vendor market share and performance and examining which vendors are keeping pace with customer expectations.



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