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User Commentary
Relationship, Operations
We have been negotiating with the people at GE HealthCare concerning the support policy. We have...
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Product
We are extremely satisfied with the solution's interoperability. The product has been working...
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Relationship
We get support with GE HealthCare through the portal directly. They send me emails, and they tell me...
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Product
The product is useful for me in terms of billing the client. It tells me how many studies are...
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Relationship
The vendor's service people have a lot of experience. We just have to describe the request or the...
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Relationship
GE HealthCare absolutely does not keep their promises regarding support. They should have a bigger...
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Loyalty
We are still using Centricity PACS, but we are looking for a new vendor because the solution doesn't...
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Operations
Our implementation of Centricity PACS was good, and the migration was easy enough. The solution...
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Product
Some positive things about Centricity PACS are that we have access to queries we could adapt based...
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Relationship, Product
I would tell someone considering Centricity PACS that the solution is not bad itself; its target is...
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Culture, Loyalty
GE HealthCare's strength is that they have acknowledged that their product is not good, and they...
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Relationship, Product
There is nothing at all that I like about GE HealthCare.
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Relationship
GE HealthCare could grow by having a patient portal and a local team, instead of having all their...
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Culture, Loyalty
We are not moving forward with the system. It has never worked. We have not been able to use the...
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Relationship
The technical support team members were insufficient. I think they stayed that way under the guise...
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Relationship, Operations
We had to work with what was implemented because we had a local administrator with their team who...
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Product
When we wanted to integrate or create the patient portal, it was terrible. The portal had a lot of...
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Operations, Product
The doctors really like Centricity PACS. We have been using the system for several years, and our...
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Relationship
GE HealthCare has a very good application team that is well trained and knowledgeable about the...
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Culture, Value
GE HealthCare's cost benefit is a problem for us. I think they price their product based on another...
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Product
One thing that GE HealthCare needs to improve is in relation to the RIS. That system is a...
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Relationship, Product
GE HealthCare could improve the process of getting updates because the way they do it today causes...
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Relationship
GE HealthCare is delivering the tools according to our needs, and they have a good support team for...
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Relationship
GE HealthCare has an excellent product, and we would love to get the upgrade, which would give us AI...
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Operations
GE HealthCare is notorious for bad service. We cannot get things that we need or simple things that...
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Operations
With the Centricity PACS implementations, we sweat a little. The implementation team is quite...
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Product, Value
Centricity PACS is good and stable. It works very well, and it is not that expensive.
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Loyalty, Product
Centricity PACS' dependence on Internet Explorer is a headache. We have to use Microsoft Edge with...
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Relationship
GE HealthCare becoming a separate company means that they have lost personnel, including the contact...
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Product
The modifications of the product have been minimal, so that is good. The product has a lot of...
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Relationship
The problem I have with the product is that the vendor stopped commercializing it, and the support...
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Relationship
I don't notice much proactivity from the vendor. The support I have is basically from a third level....
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