Centricity PACS (Global) Commentary
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Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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Director

Relationship

GE HealthCare needs to improve their support. The vendor neglects implementations, support contracts...

Jul 2025
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Director

Relationship

To improve my experience as a customer, the vendor should have better-quality after-sales service...

Jul 2025
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Director

Loyalty, Product

The main reason we changed from Centricity PACS is that it is becoming obsolete for all of the work...

May 2025
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Director

Culture, Loyalty

In the past, all of GE HealthCare's marketing was awesome, and we received great support with...

May 2025
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Director

Culture, Value

GE HealthCare tried to charge us for every little thing in the beginning, but we had a conversation...

May 2025
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Director

Relationship

When it comes to support, GE HealthCare handles everything, and there is no partner to handle...

May 2025
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Director

Operations

GE HealthCare’s configuration is very fragmented, and everything is pretty out of control when it...

May 2025
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Manager

Relationship

We don't have premium support with GE HealthCare. We go by calls. The service time that GE...

Dec 2024
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Manager

Operations

The training was very basic. We are the ones who actually do things. We would like our vendors to...

Dec 2024
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Manager

Product

Even though GE HealthCare launches versions that bring some differences, they are still far from...

Dec 2024
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Manager

Relationship

I don't see GE HealthCare's executive involvement in bringing anything. It is more that we call if...

Dec 2024
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Manager

Relationship, Product

GE HealthCare has a problem with some deliverables. I'm still fighting with the vendor to get them...

Dec 2024
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Manager

Relationship

We have some difficulties with GE HealthCare in support, and the master person who attends us at GE...

Dec 2024
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Manager

Product, Value

Before buying GE HealthCare's system again, I would do a study on tool complexity and support. There...

Dec 2024
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Director

Relationship, Operations

We have been negotiating with the people at GE HealthCare concerning the support policy. We have...

Oct 2024
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Director

Product

We are extremely satisfied with the solution's interoperability. The product has been working...

Oct 2024
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Director

Relationship

We get support with GE HealthCare through the portal directly. They send me emails, and they tell me...

Oct 2024
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Director

Product

The product is useful for me in terms of billing the client. It tells me how many studies are...

Oct 2024
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Director

Relationship

The vendor's service people have a lot of experience. We just have to describe the request or the...

Oct 2024
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Manager

Relationship

GE HealthCare absolutely does not keep their promises regarding support. They should have a bigger...

Oct 2024
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Manager

Loyalty

We are still using Centricity PACS, but we are looking for a new vendor because the solution doesn't...

Oct 2024
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Manager

Operations

Our implementation of Centricity PACS was good, and the migration was easy enough. The solution...

Oct 2024
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Manager

Product

Some positive things about Centricity PACS are that we have access to queries we could adapt based...

Oct 2024
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Manager

Relationship, Product

I would tell someone considering Centricity PACS that the solution is not bad itself; its target is...

Oct 2024
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