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GetWell Loop Commentary
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Analyst/Coordinator

Product

One of GetWell Loop’s biggest strengths is that it gives office staff the ability to communicate...

Mar 2024
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Analyst/Coordinator

Product

Get Well could make it easier to see what the patient is seeing. There is a patient history function...

Mar 2024
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Director

Loyalty, Relationship

Get Well has been pretty responsive for the most part. They have a nice, very well-informed team...

Feb 2024
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Director

Relationship, Product

Get Well understands where they exist in the ecosystem, and they understand the guardrails that they...

Feb 2024
||
(0)
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Director

Product

The vendor could have more robust integration points with our EHR and improve how the system is...

Feb 2024
||
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Director

Relationship

When they can, Get Well will come on-site. That is great, but they definitely ensure they set up...

Feb 2024
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Director

Relationship

If someone wants an extraordinarily solid team that will support the individual organization's needs...

Feb 2024
||
(0)
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Manager

Value

Get Well is one of the very few vendors that keeps all their promises. They set expectations, and...

Feb 2024
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(0)
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Manager

Product

The only complaint I have about GetWell Loop is that we don’t want to navigate to different windows,...

Feb 2024
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Director

Relationship, Operations

The people at Get Well are excellent communicators and are very adaptable. The system has a lot of...

Jan 2024
||
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Director

Product, Value

With ease of use, Get Well has done a good job. GetWell Loop is integrated with our EHR system....

Jan 2024
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Director

Product

We need different languages. GetWell Loop has a bit of Spanish, but that is it. We have a very...

Jan 2024
||
(0)
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Director

Loyalty, Relationship, Value

The vendor has an opportunity to drive tangible outcomes, but we are working with Get Well to find...

Jan 2024
||
(0)
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Director

Product

We would like a decrease in phone calls to the facility. One of the major benefits of the program is...

Jan 2024
||
(0)
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Manager

Relationship, Product

Patients love the photo feature and the ability to send in questions as they arise and get real-time...

Jan 2024
||
(0)
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Manager

Product

The interactive feature with the patients is working well.

Jan 2024
||
(0)
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Manager

Product

If patients answered a check-in question that flagged an alert on our end, it would be helpful if...

Jan 2024
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(0)
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VP/Other Executive

Operations

Our transition with Get Well has gone remarkably well. Rather than trying to force us to use their...

Nov 2023
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(0)
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VP/Other Executive

Relationship, Product

Get Well has impressed me as a vendor. In our previous use of them, we were not satisfied with them,...

Nov 2023
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(0)
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Director

Operations

We haven't had to do a lot of ongoing training. With the training we have received, the vendor has...

Nov 2023
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Director

Relationship

The vendor is very responsive. If they can do something, they will do it.

Nov 2023
||
(0)
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Director

Relationship, Operations, Product

When our end users tell us that they have issues with the system, those issues are usually because...

Nov 2023
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(0)
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Director

Operations, Product

The system's integration with our EHR has been a nice feature, and the system was easy to implement....

Nov 2023
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(0)
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Director

Relationship, Product

I like that we can modify the system and add things to it easily. The vendor is very quick to...

Nov 2023
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Director

Relationship, Value

The vendor is super responsive, and they are eager to participate in newer and more innovative ways...

Nov 2023
||
(0)
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Director

Relationship, Product, Value

The vendor has been very responsive, and they are willing to work with us on enhancing the data that...

Nov 2023
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(0)
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Analyst/Coordinator

Product, Value

GetWell Loop is pretty easy for the patient to use. If a peer asked me about the product, I would...

Oct 2023
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(0)
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Manager

Product

The product is wonderful. Our patients rave about it. They feel so supported with all the...

Oct 2023
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(0)
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Manager

Relationship, Product

GetWell Loop has been a wonderful addition to our practice, and I wanted to share our experience...

Oct 2023
||
(0)
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Manager

Value

Patients feel well supported by our staff since we can respond to their needs right away, and the...

Oct 2023
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Manager

Relationship, Product

The system could have easier-to-see IT support contact information for elderly patients. It is hard...

Oct 2023
||
(0)
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Nurse

Loyalty, Product

We really appreciate the efforts that Get Well has made to do some integration within our EHR, but...

Sep 2023
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(0)
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Nurse

Operations

Every time we have an implementation, the Get Well team is on it. The process is so smooth, and the...

Sep 2023
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(0)
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Nurse

Product

We have been asking Get Well for some optimizations for a few years, and those optimizations still...

Sep 2023
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(0)
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Nurse

Operations

If there is an issue that comes up, we are never told by Get Well that it is something they can’t...

Sep 2023
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(0)
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Nurse

Product

The digital care landscape is ever changing and evolving. There probably isn't a week that goes by...

Sep 2023
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(0)
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Nurse

Loyalty

We are building an additional facility. Once that opens, we will switch to a new vendor's system. I...

Aug 2023
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(0)
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Nurse

Product, Value

GetWell Loop is pretty simple. Our patients love it. The system is definitely not out of sight and...

Aug 2023
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(0)
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Nurse

Product

There was a huge compatibility issue with the system when we first started with it. Even now, we...

Aug 2023
||
(0)
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Nurse

Relationship, Operations

The vendor's support people are always great, especially during implementations. They spoke to us...

Aug 2023
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(0)
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Nurse

Operations

We have had to change a lot of things due to the COVID-19 pandemic, so our ongoing training may be...

Aug 2023
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(0)
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Nurse

Product

The fact that patients can skip answering questions in the system is a little annoying. The whole...

Aug 2023
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(0)
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Nurse

Product

This is trivial, but when we are on a patient's main screen in the system and we go to respond to a...

Aug 2023
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(0)
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Nurse

Relationship

I went to one of the vendor's conferences. Get Well is an incredible company. They are really...

Aug 2023
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(0)
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Manager

Relationship

Get Well’s tech people are very knowledgeable and can quickly navigate through and implement changes....

Aug 2023
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(0)
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Manager

Product

Get Well’s intent and content are very good, but I think that a crucial piece of the pie is...

Aug 2023
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(0)
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Manager

Product

GetWell Loop is easy. I literally just have an application on my desktop that I click, and I can see...

Aug 2023
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(0)
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Manager

Product

GetWell Loop is very user friendly on both sides as far as the facility and the patient go, but...

Aug 2023
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(0)
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CIO

Loyalty, Product

I think Get Well is redesigning GetWell Loop with GetWell Navigate. I intend on using one of the...

Jul 2023
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(0)
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CIO

Relationship, Value

Get Well's products are very expensive investments. The vendor has worked with us and developed a...

Jul 2023
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(0)
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Physician

Product

GetWell Loop is very easy to get access to. It is a super easy program to use. I have easy access on...

Jun 2023
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(0)
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Physician

Product, Value

A silly thing that has changed is the process for putting the patient's birthdate in. We have to...

Jun 2023
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(0)
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Physician

Product, Value

GetWell Loop is a really functional tool for a patient liaison to communicate easily with a patient...

Jun 2023
||
(0)
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Physician

Product

We use GetWell Loop a lot for medication things because we use it for postop patients. In the...

Jun 2023
||
(0)
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Physician

Product, Value

This tool has caught postop infections early; it has caught other high-risk patients early. It is...

Jun 2023
||
(0)
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Physician

Product, Value

GetWell Loop has been really helpful for patient care and patient satisfaction. We have found a lot...

Jun 2023
||
(0)
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Physician

Operations

There has not been a whole lot of training, but GetWell Loop is a fairly easy program to use, so I...

Jun 2023
||
(0)
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VP/Other Executive

Relationship

The vendor has been great to work with. An executive from Get Well has reached out to me a couple of...

May 2023
||
(0)
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VP/Other Executive

Product

The vendor has made the product as easy as it can be for patients. We text patients the link. The...

May 2023
||
(0)
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VP/Other Executive

Loyalty

If someone told me we wouldn’t be using GetWell Loop in three or four years, I wouldn’t be...

May 2023
||
(0)
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VP/Other Executive

Relationship, Operations

The vendor has absolutely impressive people who know the product well and help us to train our...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

Get Well has been a little slow with innovation, but Get Well is integrating a number of their...

May 2023
||
(0)
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VP/Other Executive

Value

Just like with all vendors, we wish that we could get more for less with Get Well, but they do not...

May 2023
||
(0)
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VP/Other Executive

Loyalty, Product

The big issue with GetWell Loop is getting our people to adopt it. Get Well has things to help us...

May 2023
||
(0)
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Director

Loyalty, Product

The concept of patient-reported outcomes is something our health system is trying to wrap our hands...

May 2023
||
(0)
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Director

Product

We have done some remote patient monitoring with HealthLoop when COVID was active. We also were...

May 2023
||
(0)
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Director

Relationship, Product

For the amount of work we have to put into HealthLoop, it feels like a personalized experience for...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product, Value

We did a bit of an update that changed one aspect of HealthLoop, and in which there was...

May 2023
||
(0)
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Manager

Product, Value

If a patient doesn't have an email, they can do things just with a cell phone number. That is a...

May 2023
||
(0)
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Nurse

Loyalty, Product

There is an update for the system that has made changes to the patient care tab, and now, that tab...

Apr 2023
||
(0)
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Nurse

Product, Value

GetWell Loop helps us stay in touch with our patients. It also helps us educate our patients, and...

Apr 2023
||
(0)
 Thank you  Helpful

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Director

Loyalty, Operations, Product

When we implemented GetWell Loop, we liked that it was flexible and that we could modify the content...

Apr 2023
||
(0)
 Thank you  Helpful

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Director

Product, Value

We struggle with enrollment with the product and getting patients to sign up and get engaged with...

Apr 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Product, Value

In one of the areas where we use GetWell Loop, we have a pretty high activation rate, and we are...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

During the COVID-19 pandemic, the vendor's company went through some changes, but they continued to...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

I don't think my satisfaction with Get Well is going to increase greatly in the next year, but I...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

When we call, we get the first level of support people. Those people have to call somebody else in,...

Apr 2023
||
(0)
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