GetWell Loop (HealthLoop)
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Subject Expert
Adam Cherrington
Senior Research Director
Commentary Summary
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User Commentary
We are using GetWell Loop for a specialty. GetWell Loop sends patients an email, and then the...
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The vendor avoids charging for things, but their product is expensive.
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Get Well underdelivers. They overpromise certain functionalities, and then those don't actually...
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I have enjoyed working with the vendor. They are a terrific group of people. They are very committed...
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When there are upgrades for the platform and enhancements, our IT people partner with the vendor’s...
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Certain enhancements aren't operating as expected. We were hoping for a more robust enhancement...
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Certain functions seem to be missing in GetWell Loop. For example, we don't have functionality for...
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We have specific people from Get Well who we can contact to get help. However, if a patient contacts...
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Using GetWell Loop is a wonderful experience for patients, but the system is harder for the staff to...
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Because of the cost, the product isn't part of our long-term plans. I wish the cost wasn't quite so...
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Get Well puts together training videos and information, and then someone from our organization...
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We have Get Well deliver patient-reported outcome surveys as part of our experience. One of the...
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We have no concerns with the product. Overall, things have been good. However, there have been some...
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We have sent questions to the vendor that haven't been answered as directly as they would have been...
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We had in-person training. Someone came to our hospital and introduced some information. Then we had...
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I have had support so that if I have a problem, question, or concern, I can reach out, and I have...
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When changes are made in the system, there is not a quick turnaround. The system will update, but if...
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Get Well offers different opportunities to have meetings where we can hear more about what they have...
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I would tell others that GetWell Loop is a program that engages the patients for preop and postop...
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I would fight for this program because it has really enhanced what we do here. The system has...
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The solution can sometimes be a little challenging for new staff members. The vendor's ongoing...
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We chose to go with GetWell Loop because it allowed multiple providers to have different protocols...
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I haven't used Get Well's web support recently. There are times when the vendor is proactive, but...
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The vendor has integrated GetWell Loop with our EMR. That is great. We have a single-sign-on option,...
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Get Well is very good about not nickel-and-diming us. We have had terrible experiences with other...
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I really love GetWell Loop. It is a great tool, and I think it has great potential. I don't know...
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Get Well has some opportunities for improvement, and they have the potential to get there. I think...
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Get Well recently did a complete overhaul of our dashboard, and that removed a lot of...
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We would like Get Well to give us the ability to have view-only access in the system for our staff...
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We would like to have a small notes section at the top of the solution's interface. We could use...
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GetWell Loop has phenomenal care plans built out that we can customize as needed. The ability to...
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The GetWell Loop app's user interface and usability are absolutely phenomenal. The app is very...
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For the most part, we do our own training for GetWell Loop.
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We have provided the vendor with a lot of feedback over the years. They have followed through on...
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We requested some reporting, and that hasn't been followed through on. The ability to communicate...
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I want GetWell Loop to integrate with our other computer systems.
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From a clinical standpoint, GetWell Loop is a time-saver for getting communication from a patient....
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Patients say that sometimes when they return to GetWell Loop, they need a password to get in, and we...
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We don’t use the vendor's support that often, and every site is customized a little differently, so...
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The vendor is furthering their efforts to integrate the product in a very intelligent fashion. The...
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The biggest challenge for ease of use is on the patient side when managing usernames and passwords....
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The vendor is still working out some bugs in their most recent upgrade. The vendor is promoting a...
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The vendor is excellent in terms of training, and they delivered on new technology during COVID-19...
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We use GetWell Loop a lot. Patients all love it. We register them and remind them about the system...
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Every time we have asked questions or asked for a meeting, Get Well has been there and available to...
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We are having an issue with the last update, and I am unhappy. I can't upload my canned messages....
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A lot of the issues we have with this vendor are because the vendor isn't delivering on promises....
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Get Well is not timely, and their communication on updates is very poor. Get Well doesn't ask or...
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Get Well has had some restructuring, and I think their new leadership and their new management...
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We have made changes, and Get Well hasn't charged us. They don’t nickel-and-dime.
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We haven't had any training because the people who use GetWell Loop haven't changed, and the...
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I like the way Get Well escalates things through emails. I get an email alert anytime a patient has...
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We have asked for some changes and upgrades from Get Well, and we are just waiting on those to go...
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Get Well is always available and at our fingertips. There is a ticket system, and there are...
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In terms of Get Well driving tangible outcomes, the back-and-forth conversation is great for...
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If someone told me they were considering Get Well's software, I would tell them that the ease of...
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The vendor hasn't presented us with any new technology. In the past, the vendor offered a new way...
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Our customer support team members have been very helpful. They have tried to help us maximize our...
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The product's ability to provide us with user reporting information and some other information has...
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The product hasn't been a priority for certain departments in our organization. It lacks data and...
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I am not sure that we will be able to expand the product to other areas without seeing more data on...
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In terms of the product's integration, we have had issues with capturing information and tracing it...
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I am still not sure whether our EMR vendor will catch up with Get Well enough that we will replace...
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Get Well is working on some other technologies like virtual care navigation. Get Well is known for...
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Get Well needs to build content for us; we can't build it on our own. We work with Get Well to build...
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The vendor reached out to us during the COVID-19 crisis and offered good functionality for us during...
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The vendor charges us for every little thing. They have a negative connotation. I don’t feel like...
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The vendor is trying to create patient satisfaction and decreased readmissions with their solution....
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If I put a patient on one loop, then the system works very well. GetWellNetwork really thought...
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GetWell Loop was fairly expensive. We have had instances where GetWellNetwork has waived SMS fees to...
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GetWell Loop has slowed a little bit on delivering new technology to us since the acquisition. They...
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Despite some of the shortcomings, GetWell Loop really shines. No matter how many times we test,...
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Issues happen when we want to use more than one loop. GetWell Loop doesn't have a master patent...
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We used to have a challenge with GetWell Loop working on mobile devices, but GetWellNetwork has...
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Support is an area for GetWellNetwork to improve. Our primary contact has either been inattentive or...
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GetWell Loop has been very helpful for us. We use the system to reach out to patients before and...
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What is really nice about GetWell Loop is that it has a portal where patients can give us their...
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Most patients really like GetWell Loop. We get a lot of good feedback from the patients, and the...
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I don't really know what the vendor's vision for GetWell Loop is. I know our vision, but I am not...
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We haven't needed GetWellNetwork's support a lot, but I do get emails about different updates from...
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We have highly recommended GetWell Loop to other providers. GetWell Loop's strengths are its ease of...
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GetWellNetwork's customer support button needs to be more visible. On the app, the button is the...
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GetWell Loop is good. GetWellNetwork's people are awesome. They are very positive and supportive....
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We might get better patient engagement for the system if we had better scripting and wording on the...
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GetWellNetwork has tried to help us improve our level of patient engagement. We have done training...
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Patients who use GetWell Loop say that it is great and that they love it. Most of them give the...
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GetWell Loop isn't easy for certain people, like 82-year olds who are struggling to open emails and...
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The issue that we have with GetWell Loop is trying to get patients to engage with it. We aren't...
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GetWellNetwork is pretty involved. I like that GetWell Loop supports our patients even after they...
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There are a lot of ways for us to get patients started on the system. We have a lot of patients who...
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We have continued to use GetWell Loop to reach out to our patients in preparation for procedures and...
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GetWell Loop is one of those products where we could probably be doing a lot more with it than we...
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