GetWell Loop (HealthLoop)
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Adam Cherrington
Research Director
KLAS Research Director - Adam Cherrington
 
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User Commentary

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Analyst/Coordinator

ROI / Cost (care and feeding)

We are using GetWell Loop for a specialty. GetWell Loop sends patients an email, and then the...

Jun 2022
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Analyst/Coordinator

Other Observations & Comments

The vendor avoids charging for things, but their product is expensive.

Jun 2022
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Director

Relationship

Get Well underdelivers. They overpromise certain functionalities, and then those don't actually...

May 2022
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Director

Relationship

I have enjoyed working with the vendor. They are a terrific group of people. They are very committed...

May 2022
||
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Director

Implementation and Training

When there are upgrades for the platform and enhancements, our IT people partner with the vendor’s...

May 2022
||
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Director

Service and Support

Certain enhancements aren't operating as expected. We were hoping for a more robust enhancement...

May 2022
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Director

Functionality and Upgrades

Certain functions seem to be missing in GetWell Loop. For example, we don't have functionality for...

May 2022
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Director

Service and Support

We have specific people from Get Well who we can contact to get help. However, if a patient contacts...

May 2022
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Director

Interfacing and Integration

Using GetWell Loop is a wonderful experience for patients, but the system is harder for the staff to...

May 2022
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Director

Future Outlook

Because of the cost, the product isn't part of our long-term plans. I wish the cost wasn't quite so...

May 2022
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Director

Implementation and Training

Get Well puts together training videos and information, and then someone from our organization...

May 2022
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Director

Functionality and Upgrades

We have Get Well deliver patient-reported outcome surveys as part of our experience. One of the...

May 2022
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Director

Other Observations & Comments

We have no concerns with the product. Overall, things have been good. However, there have been some...

May 2022
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Director

Service and Support

We have sent questions to the vendor that haven't been answered as directly as they would have been...

May 2022
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Analyst/Coordinator

Implementation and Training

We had in-person training. Someone came to our hospital and introduced some information. Then we had...

May 2022
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Analyst/Coordinator

Service and Support

I have had support so that if I have a problem, question, or concern, I can reach out, and I have...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

When changes are made in the system, there is not a quick turnaround. The system will update, but if...

May 2022
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Analyst/Coordinator

Relationship

Get Well offers different opportunities to have meetings where we can hear more about what they have...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

I would tell others that GetWell Loop is a program that engages the patients for preop and postop...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

I would fight for this program because it has really enhanced what we do here. The system has...

May 2022
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Director

Implementation and Training

The solution can sometimes be a little challenging for new staff members. The vendor's ongoing...

May 2022
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Director

Win/Loss - Why they were selected (by current clients)

We chose to go with GetWell Loop because it allowed multiple providers to have different protocols...

May 2022
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Director

Service and Support

I haven't used Get Well's web support recently. There are times when the vendor is proactive, but...

Mar 2022
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Director

Interfacing and Integration

The vendor has integrated GetWell Loop with our EMR. That is great. We have a single-sign-on option,...

Mar 2022
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Director

ROI / Cost (care and feeding)

Get Well is very good about not nickel-and-diming us. We have had terrible experiences with other...

Mar 2022
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Director

Functionality and Upgrades

I really love GetWell Loop. It is a great tool, and I think it has great potential. I don't know...

Mar 2022
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Director

Future Outlook

Get Well has some opportunities for improvement, and they have the potential to get there. I think...

Mar 2022
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Director

Other Observations & Comments

Get Well recently did a complete overhaul of our dashboard, and that removed a lot of...

Mar 2022
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Director

Functionality and Upgrades

We would like Get Well to give us the ability to have view-only access in the system for our staff...

Mar 2022
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Director

Functionality and Upgrades

We would like to have a small notes section at the top of the solution's interface. We could use...

Mar 2022
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Director

Service and Support

GetWell Loop has phenomenal care plans built out that we can customize as needed. The ability to...

Mar 2022
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Director

Functionality and Upgrades

The GetWell Loop app's user interface and usability are absolutely phenomenal. The app is very...

Mar 2022
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Director

Implementation and Training

For the most part, we do our own training for GetWell Loop.

Mar 2022
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Director

Service and Support

We have provided the vendor with a lot of feedback over the years. They have followed through on...

Mar 2022
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Manager

Service and Support

We requested some reporting, and that hasn't been followed through on. The ability to communicate...

Mar 2022
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Manager

Interfacing and Integration

I want GetWell Loop to integrate with our other computer systems.

Mar 2022
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Manager

ROI / Cost (care and feeding)

From a clinical standpoint, GetWell Loop is a time-saver for getting communication from a patient....

Mar 2022
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Manager

Functionality and Upgrades

Patients say that sometimes when they return to GetWell Loop, they need a password to get in, and we...

Mar 2022
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Director

Service and Support

We don’t use the vendor's support that often, and every site is customized a little differently, so...

Mar 2022
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Director

Relationship

The vendor is furthering their efforts to integrate the product in a very intelligent fashion. The...

Mar 2022
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Director

Functionality and Upgrades

The biggest challenge for ease of use is on the patient side when managing usernames and passwords....

Mar 2022
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Director

Functionality and Upgrades

The vendor is still working out some bugs in their most recent upgrade. The vendor is promoting a...

Mar 2022
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Director

Implementation and Training

The vendor is excellent in terms of training, and they delivered on new technology during COVID-19...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

We use GetWell Loop a lot. Patients all love it. We register them and remind them about the system...

Mar 2022
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Analyst/Coordinator

Relationship

Every time we have asked questions or asked for a meeting, Get Well has been there and available to...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

We are having an issue with the last update, and I am unhappy. I can't upload my canned messages....

Mar 2022
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Director

Relationship

A lot of the issues we have with this vendor are because the vendor isn't delivering on promises....

Feb 2022
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Director

Relationship

Get Well is not timely, and their communication on updates is very poor. Get Well doesn't ask or...

Feb 2022
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Director

Relationship

Get Well has had some restructuring, and I think their new leadership and their new management...

Feb 2022
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Manager

ROI / Cost (care and feeding)

We have made changes, and Get Well hasn't charged us. They don’t nickel-and-dime.

Feb 2022
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Manager

Implementation and Training

We haven't had any training because the people who use GetWell Loop haven't changed, and the...

Feb 2022
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Manager

Service and Support

I like the way Get Well escalates things through emails. I get an email alert anytime a patient has...

Feb 2022
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Manager

Relationship

We have asked for some changes and upgrades from Get Well, and we are just waiting on those to go...

Feb 2022
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(0)
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Manager

Service and Support

Get Well is always available and at our fingertips. There is a ticket system, and there are...

Feb 2022
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Manager

ROI / Cost (care and feeding)

In terms of Get Well driving tangible outcomes, the back-and-forth conversation is great for...

Feb 2022
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Manager

ROI / Cost (care and feeding)

If someone told me they were considering Get Well's software, I would tell them that the ease of...

Feb 2022
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VP/Other Executive

Technology

The vendor hasn't presented us with any new technology. In the past, the vendor offered a new way...

Feb 2022
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VP/Other Executive

Service and Support

Our customer support team members have been very helpful. They have tried to help us maximize our...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

The product's ability to provide us with user reporting information and some other information has...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

The product hasn't been a priority for certain departments in our organization. It lacks data and...

Feb 2022
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VP/Other Executive

Service and Support

I am not sure that we will be able to expand the product to other areas without seeing more data on...

Feb 2022
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VP/Other Executive

Interfacing and Integration

In terms of the product's integration, we have had issues with capturing information and tracing it...

Feb 2022
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(0)
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CMIO

ROI / Cost (care and feeding)

I am still not sure whether our EMR vendor will catch up with Get Well enough that we will replace...

Jan 2022
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CMIO

Future Outlook

Get Well is working on some other technologies like virtual care navigation. Get Well is known for...

Jan 2022
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CMIO

Functionality and Upgrades

Get Well needs to build content for us; we can't build it on our own. We work with Get Well to build...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

The vendor reached out to us during the COVID-19 crisis and offered good functionality for us during...

Jan 2022
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VP/Other Executive

ROI / Cost (care and feeding)

The vendor charges us for every little thing. They have a negative connotation. I don’t feel like...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

The vendor is trying to create patient satisfaction and decreased readmissions with their solution....

Jan 2022
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Chief Innovation Officer

ROI / Cost (care and feeding)

If I put a patient on one loop, then the system works very well. GetWellNetwork really thought...

Jan 2022
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Chief Innovation Officer

ROI / Cost (care and feeding)

GetWell Loop was fairly expensive. We have had instances where GetWellNetwork has waived SMS fees to...

Jan 2022
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Chief Innovation Officer

Technology

GetWell Loop has slowed a little bit on delivering new technology to us since the acquisition. They...

Jan 2022
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Chief Innovation Officer

Functionality and Upgrades

Despite some of the shortcomings, GetWell Loop really shines. No matter how many times we test,...

Jan 2022
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Chief Innovation Officer

Functionality and Upgrades

Issues happen when we want to use more than one loop. GetWell Loop doesn't have a master patent...

Jan 2022
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Physician

Functionality and Upgrades

We used to have a challenge with GetWell Loop working on mobile devices, but GetWellNetwork has...

Dec 2021
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Physician

Service and Support

Support is an area for GetWellNetwork to improve. Our primary contact has either been inattentive or...

Dec 2021
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Manager

ROI / Cost (care and feeding)

GetWell Loop has been very helpful for us. We use the system to reach out to patients before and...

Dec 2021
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Manager

Functionality and Upgrades

What is really nice about GetWell Loop is that it has a portal where patients can give us their...

Dec 2021
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Manager

Functionality and Upgrades

Most patients really like GetWell Loop. We get a lot of good feedback from the patients, and the...

Dec 2021
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Manager

Relationship

I don't really know what the vendor's vision for GetWell Loop is. I know our vision, but I am not...

Dec 2021
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Manager

Other Observations & Comments

We haven't needed GetWellNetwork's support a lot, but I do get emails about different updates from...

Dec 2021
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Manager

Functionality and Upgrades

We have highly recommended GetWell Loop to other providers. GetWell Loop's strengths are its ease of...

Dec 2021
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Manager

Functionality and Upgrades

GetWellNetwork's customer support button needs to be more visible. On the app, the button is the...

Dec 2021
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Director

Service and Support

GetWell Loop is good. GetWellNetwork's people are awesome. They are very positive and supportive....

Dec 2021
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Director

Functionality and Upgrades

We might get better patient engagement for the system if we had better scripting and wording on the...

Dec 2021
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Director

Service and Support

GetWellNetwork has tried to help us improve our level of patient engagement. We have done training...

Dec 2021
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Director

Functionality and Upgrades

Patients who use GetWell Loop say that it is great and that they love it. Most of them give the...

Dec 2021
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Director

Other Observations & Comments

GetWell Loop isn't easy for certain people, like 82-year olds who are struggling to open emails and...

Dec 2021
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Director

Functionality and Upgrades

The issue that we have with GetWell Loop is trying to get patients to engage with it. We aren't...

Dec 2021
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Manager

Functionality and Upgrades

GetWellNetwork is pretty involved. I like that GetWell Loop supports our patients even after they...

Nov 2021
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Manager

Lessons Learned

There are a lot of ways for us to get patients started on the system. We have a lot of patients who...

Nov 2021
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