GetWell Loop Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Value
I would like GetWell Loop to do some more things on our side. Get Well is not doing an awful lot of...
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Product, Value
I like working with Get Well. GetWell Loop is a good product. The patients really like it. It allows...
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Product
GetWell Loop works great. The functionality in GetWell Loop meets all of our needs. We have no...
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Product
I haven't had any new technology from Get Well recently that I'm aware of. It is hard to say whether...
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Loyalty
GetWell Loop is 100% part of our long-term plans. We love it. We couldn't live without GetWell Loop....
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Product, Value
The outcomes with GetWell Loop have been amazing. I have a dashboard that I check every morning. It...
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Relationship, Operations, Product
We have had a couple of issues that we have had to bring to Get Well’s attention, but they are very...
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Relationship, Operations
We don't usually need a lot of training, but when we need Get Well, our representative reaches out...
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Product
For end users, some of our patients are elderly and have some issues attaching photos and things...
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Product
We create care plans for different surgeons and surgeries with GetWell Loop. The way that we edit...
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Relationship
In terms of Get Well keeping all their promises, the timing sometimes takes a while, but overall, I...
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Relationship, Product
Currently, Get Well’s support is good. I would rate it at the top of the scale. In the past, I would...
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Product
We have had some issues with Get Well in the way we send over patients to be activated in care...
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Product, Value
GetWell Loop has been really useful in terms of helping get patients engaged and involved and...
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Relationship, Operations
The time frame it takes to build out a new care plan and get it up and running could be better. In...
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Relationship
Get Well needs to be more up-front with personnel changes. Most of the time, the vendor is able to...
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Culture, Loyalty
I have heard rumbles that my organization is looking for services other than Get Well. I haven't...
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Relationship, Operations, Product, Value
The biggest advantage of having GetWell Loop is communication and education for patients. In times...
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Loyalty, Value
We recently evaluated GetWell Loop against some competing solutions, and we chose GetWell Loop. We...
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Operations
We would like to have a little bit more training from Get Well, especially for the patient-facing...
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Relationship, Product
Our biggest difficulty is that as we have expanded to other service lines, patients aren't able to...
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Product
GetWell Loop communicates with the patients about their upcoming or recent procedures and allows the...
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Loyalty, Product
With where Get Well is going, I would buy the system again. Get Well is adjusting their approach to...
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Product
Some challenges with GetWell Loop include addressing patients with multiple conditions and bringing...
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Loyalty, Product
Get Well definitely delivers new technology that meets our needs. The new solution that they are...
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Relationship
If we have a request for Get Well, they will get back to us within the day. If we have a support...
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Loyalty, Product
I would like GetWell Loop to become even more robust and to have tighter integration with the...
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Product
GetWell Loop definitely interacts with our EHR. That is the primary solution that we wanted to...
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Loyalty, Product
GetWell Loop's ease of use can actually be improved by being a bit more SMS based. The vendor is...
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Relationship, Product
Get Well is working on things, and we would like to see the vendor continue to work on things....
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Loyalty, Product
Our hospital is currently not fully integrated with another vendor's system, so we can't use...
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Product, Value
GetWell Loop is easy to use. I receive an email and log in, or if I am in the EHR we can just go...
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Relationship
Get Well has kept promises as far as our program goes. Everything that Get Well has told us about...
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Loyalty, Product
GetWell Loop is already a technology platform. However, if Get Well could even integrate the...
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Product, Value
The patients do get asked to rate the ease of use for GetWell Loop at the end of their survey, and...
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Loyalty
I love working with Get Well and am excited to see what the future holds.
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Relationship, Value
Get Well’s pricing is completely fair. Get Well is on top of things, and they are a very great...
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Product
GetWell Loop is pretty tailored. The way GetWell Loop works is by care plan, so it would be just...
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Operations
Get Well has really good, tailored training plans that tie into their implementation plans. However,...
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Operations, Product, Value
The staff members have to take the time to educate the patients. We have to guide the older...
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Relationship, Product
GetWell Loop is a very simple product, and it seems to be stable and reliable. I also hear from Get...
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Culture, Loyalty, Value
The price point is a point of contention. One of my executives wanted to expand the use of GetWell...
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Value
The outcomes are supposed to be decreased readmissions, decreased unplanned visits to the emergency...
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Product
We would probably buy GetWell Loop again because there is great potential and the concept is great,...
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Relationship, Operations
I hear clearly from our end users that they do not feel Get Well’s team is proactive or responsive....
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Loyalty
We don't intend to keep GetWell Loop with our new EHR. We will move to our EHR vendor’s comparable...
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Culture, Loyalty, Operations, Product
Get Well continues to offer more care plans. We plan to have a lot more care plans. I would like the...
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Product
We do have integration with our electronic health record, so when a patient sends a message to the...
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Relationship
If there are known issues that other customers are having, I would like Get Well to let us know and...
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Loyalty, Product
Get Well is a good partner and is really trying to continue to advance their technology. There are...
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Operations
When changes in GetWell Loop occur, the rollout of education and upgrades are typically aimed more...
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Product
We would like an integration between GetWell Loop and our EMR. Also, there is a prompt that asks for...
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Relationship
Sometimes the Get Well support staff members who answer the patients' calls don't understand the...
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Product
GetWell Loop provides a way to get educational information to patients. The ability for a patient to...
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Product
The patients sometimes feel like they get too many notifications from GetWell Loop. Some people try...
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Culture
We decided to part ways once our contract was finished, and the Get Well agents who we were working...
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Value
The pricing would have been fine if our population utilized GetWell Loop appropriately, but we had...
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Loyalty, Value
We are terminating GetWell Loop because we don't have a significant enough impact to justify the...
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Relationship
The responsiveness of the vendor's team has been outstanding. Even when they hand off to one another...
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Product
The vendor could improve their integration by having some more nimbleness around alternatives like...
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Product
GetWell Loop is inttuive. The only thing that holds it back from being perfect is its ease of use in...
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Relationship
GetWell Loop generally meets our functionality needs. We have a lot of things that we want to do...
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Culture, Loyalty
GetWell Loop isn't part of our long-term plans, even though we are extraordinarily satisfied with...
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Product
Some patients don't understand how to use GetWell Loop. Users are either the kind of people who just...
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Culture, Relationship
It takes a lot of effort to build care plans with Get Well. Part of that is due to the people who we...
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Loyalty, Product
Our providers love the solution because they are very transactional. From a population health and...
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Product
Get Well has been frustrating to work with compared to other vendors. Their system has loops of...
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Operations, Product
With Get Well implementations, we have had to do a lot of care plan edits.
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Relationship, Product, Value
For GetWell Loop, we struggle with it sometimes, and it takes more time from us than it should to...
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Relationship
For Get Well, we have regular meetings to touch base with them. They are supportive, but they...
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Relationship, Product
Get Well has really started diving into hiring clinicians to support their technology. We do not...
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Relationship, Product
One problem with Get Well is specific to the resources that they provide patients. A patient said...
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Product, Value
With GetWell Loop, I would let a peer know that it doesn't do everything from a patient engagement...
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Product
Get Well overpromises and underperforms, and they will try to sell their system in the area of care...
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