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INFINITT PACS (Global) Commentary
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Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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Commentary Summary

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User Commentary

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Physician

Loyalty, Product

The one promise that I find INFINITT doesn't keep is about when we will be able to have the system...

Nov 2025
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Physician

Culture, Value

With INFINITT, I often have a set cost per month. Then, if I go over my numbers, I get charged for...

Nov 2025
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Physician

Relationship, Value

We have been trying to get others to report for us using a different PACS, and that is always a bit...

Nov 2025
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Physician

Product

There are a few things that INFINITT could do to serve us better. INFINITT PACS is an American...

Nov 2025
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Physician

Product

The system's quality is excellent. I always tell people that my practice has changed completely...

Nov 2025
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Physician

Relationship

Things have been fine with INFINITT. There haven't been any problems. We have a local team that runs...

Nov 2025
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CIO

Relationship

INFINITT is good. We are pretty satisfied with their ability to keep all of their promises. Our...

Oct 2025
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CIO

Operations

INFINITT doesn't provide any training.

Oct 2025
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CIO

Product

INFINITT PACS doesn't have many upgrades. The product is quite stable. It is an HL7-based system. It...

Oct 2025
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CIO

Value

INFINITT only charges for big upgrades and things like that. I think that is normal. There are many...

Oct 2025
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Manager

Product

One improvement the vendor could make would be to incorporate AI algorithms into routine studies.

Oct 2025
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Manager

Product

I like the system's modern look and ease of use.

Oct 2025
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Director

Relationship

INFINITT PACS is good and reliable, but the issue is that the vendor doesn't give updates to talk to...

Oct 2025
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Physician

Relationship, Product

The changes the vendor could make to improve my experience as a customer would be AI integration and...

Oct 2025
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(0)
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Physician

Product

What I like most about the product is its user-friendly and intuitive interface, which makes it easy...

Oct 2025
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(0)
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Manager

Loyalty, Product

There are always areas for improvement, but INFINITT PACS works probably about the same as it was...

Aug 2025
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Manager

Relationship

Proactive service is a combined responsibility between our organization and INFINITT. Also, we...

Aug 2025
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Manager

Product

I would buy INFINITT PACS again. It is robust. The vendor's support is good. INFINITT PACS is...

Aug 2025
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Manager

Loyalty

Ideally, we want our satisfaction to improve a little in 12 months. For that to happen, we need a...

Aug 2025
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Manager

Relationship

The support from INFINITT is good. When we put requirements forward, the support people take them up...

Aug 2025
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(0)
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Manager

Operations

INFINITT supported us quite well, particularly during the implementation. Even with the recent...

Aug 2025
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(0)
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Manager

Relationship

INFINITT's support team is knowledgeable and responsive when providing professional guidance. I like...

Jul 2025
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(0)
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Manager

Product

To improve my experience, INFINITT could make their solution compatible with Linux operating...

Jul 2025
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(0)
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Manager

Product

The biggest opportunity for improvement for INFINITT PACS is the statistics. I want to move the...

Jul 2025
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Manager

Relationship

INFINITT needs to improve their support model and provide an on-call number. I would like them to...

Jul 2025
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Manager

Relationship

The biggest strength of INFINITT is the ease of reaching the support team.

Jul 2025
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(0)
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Director

Value

INFINITT PACS is good for what we are paying for when it comes to our ROI, functionality,...

May 2025
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Director

Loyalty

INFINITT PACS is good, but it is becoming slower because our data is growing. The system's speed is...

May 2025
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CEO/President

Product

The product's strengths are its flexibility, reliability, and speed. It is highly configurable for...

Apr 2025
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(0)
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CIO

Relationship

INFINITT's executive engagement is very strong. Anytime we have a concern or issue, we ring an...

Mar 2025
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CIO

Relationship

With INFINITT, the challenge is mainly that the local support people in our country sometimes don't...

Mar 2025
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CIO

Loyalty

I expect that my satisfaction with INFINITT will be in the same place in a year. Our ask is big, so...

Mar 2025
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(0)
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CIO

Value

Based on what we have negotiated with INFINITT, we have a decent rate for the space of the solution...

Mar 2025
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(0)
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VP/Other Executive

Product

I like that we can operate the product relatively intuitively.

Feb 2025
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(0)
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VP/Other Executive

Product

The biggest opportunity to improve the product is to improve the searches for specific criteria.

Feb 2025
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VP/Other Executive

Relationship, Product

If the vendor wanted to improve my experience as a customer, they could list all permissions so we...

Feb 2025
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VP/Other Executive

Relationship

The biggest strength of the vendor is their active support.

Feb 2025
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(0)
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VP/Other Executive

Product

INFINITT could improve the product's research searches for specific criteria. I would also like the...

Jan 2025
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(0)
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VP/Other Executive

Relationship, Product

INFINITT's biggest strength is active support. INFINITT PACS also has a relatively intuitive operation....

Jan 2025
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(0)
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Director

Relationship

When we have questions for INFINITT, they are solved as soon as possible.

Jan 2025
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(0)
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Director

Product, Value

What I like most about the product is it allows radiologists to do reporting.

Dec 2024
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Director

Product

The biggest opportunity for product improvement is building with AI and data accuracy.

Dec 2024
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Director

Relationship

The biggest strength of the vendor is that they respond within the right time frame.

Dec 2024
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Director

Relationship, Value

To improve my experience as a customer, the vendor should make the system easier to use for imaging...

Dec 2024
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(0)
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Manager

Relationship

INFINITT's strengths are their support and flexibility. To improve our experience, the vendor could...

Dec 2024
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(0)
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Manager

Product

There are deep performance issues when the volume of our studies is huge. INFINITT could improve...

Dec 2024
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(0)
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Manager

Loyalty, Product

An opportunity for INFINITT is to have embedded AI capabilities such as accurate image analysis and...

Dec 2024
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(0)
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Manager

Relationship

INFINITT's strengths are their availability of diverse features and robust stability. The vendor...

Dec 2024
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(0)
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Director

Culture, Value

INFINITT isn't charging us for every little thing. They deliver what they promise. If we have an...

Dec 2024
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(0)
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Director

Loyalty

I am always recommending INFINITT PACS to a friend. INFINITT PACS was exciting for us because we...

Dec 2024
||
(0)
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Director

Loyalty, Relationship, Product

INFINITT has to focus on AI now because everyone is talking about AI. That is their top priority...

Dec 2024
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(0)
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Director

Product

My favorite thing about INFINITT PACS is that it is user friendly. My second favorite thing is its...

Dec 2024
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(0)
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Director

Relationship

Things are really, really straightforward with INFINITT. INFINITT has a really great support team....

Dec 2024
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(0)
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Director

Loyalty

I think INFINITT will have AI-based technology, and we will explore that.

Dec 2024
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(0)
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Director

Relationship, Product

We need INFINITT to provide more frequent product updates to the customers because we need to keep...

Dec 2024
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(0)
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Director

Value

INFINITT’s biggest strength is cost. I personally prefer using another vendor, but INFINITT is much...

Dec 2024
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(0)
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Director

Relationship

We don’t have any difficulty getting in contact with INFINITT because many hospitals here use them,...

Dec 2024
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(0)
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Director

Relationship

INFINITT's biggest strength is their support. It is responsive and prompt.

Dec 2024
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(0)
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Director

Product

I would tell others considering INFINITT PACS to proceed. The solution is reliable and effective.

Dec 2024
||
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