All Categories chevron icon Global Solutions chevron icon Global (Non-US) chevron icon PACS (Global)

INFINITT PACS (Global) Commentary
Filtered view: All

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
View Product Scores
View Advanced Filters
Advanced Filters
Region Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Global Imaging AI 2025: Looking at Adoption & Usage Across Regions
Global Imaging AI 2025:
Looking at Adoption & Usage Across Regions
September 2025
View Report
Asia/Oceania PACS 2025: Dynamic Solutions & Strategic Partnerships Drive Customer Success
View Report
Canada PACS 2024: Market Volatility Heightens as Organizations Look to Improve Their Experience
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##
Neither
##
Negative
##
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
Physician

Loyalty, Product

The one promise that I find INFINITT doesn't keep is about when we will be able to have the system...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Culture, Value

With INFINITT, I often have a set cost per month. Then, if I go over my numbers, I get charged for...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Value

We have been trying to get others to report for us using a different PACS, and that is always a bit...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

There are a few things that INFINITT could do to serve us better. INFINITT PACS is an American...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

The system's quality is excellent. I always tell people that my practice has changed completely...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

Things have been fine with INFINITT. There haven't been any problems. We have a local team that runs...

Nov 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

INFINITT is good. We are pretty satisfied with their ability to keep all of their promises. Our...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

INFINITT doesn't provide any training.

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

INFINITT PACS doesn't have many upgrades. The product is quite stable. It is an HL7-based system. It...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

INFINITT only charges for big upgrades and things like that. I think that is normal. There are many...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

One improvement the vendor could make would be to incorporate AI algorithms into routine studies.

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like the system's modern look and ease of use.

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

INFINITT PACS is good and reliable, but the issue is that the vendor doesn't give updates to talk to...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

The changes the vendor could make to improve my experience as a customer would be AI integration and...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

What I like most about the product is its user-friendly and intuitive interface, which makes it easy...

Oct 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

There are always areas for improvement, but INFINITT PACS works probably about the same as it was...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Proactive service is a combined responsibility between our organization and INFINITT. Also, we...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I would buy INFINITT PACS again. It is robust. The vendor's support is good. INFINITT PACS is...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Ideally, we want our satisfaction to improve a little in 12 months. For that to happen, we need a...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The support from INFINITT is good. When we put requirements forward, the support people take them up...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

INFINITT supported us quite well, particularly during the implementation. Even with the recent...

Aug 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

INFINITT's support team is knowledgeable and responsive when providing professional guidance. I like...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

To improve my experience, INFINITT could make their solution compatible with Linux operating...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The biggest opportunity for improvement for INFINITT PACS is the statistics. I want to move the...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

INFINITT needs to improve their support model and provide an on-call number. I would like them to...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The biggest strength of INFINITT is the ease of reaching the support team.

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

INFINITT PACS is good for what we are paying for when it comes to our ROI, functionality,...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

INFINITT PACS is good, but it is becoming slower because our data is growing. The system's speed is...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

The product's strengths are its flexibility, reliability, and speed. It is highly configurable for...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

INFINITT's executive engagement is very strong. Anytime we have a concern or issue, we ring an...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

With INFINITT, the challenge is mainly that the local support people in our country sometimes don't...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

I expect that my satisfaction with INFINITT will be in the same place in a year. Our ask is big, so...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

Based on what we have negotiated with INFINITT, we have a decent rate for the space of the solution...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I like that we can operate the product relatively intuitively.

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The biggest opportunity to improve the product is to improve the searches for specific criteria.

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

If the vendor wanted to improve my experience as a customer, they could list all permissions so we...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The biggest strength of the vendor is their active support.

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

INFINITT could improve the product's research searches for specific criteria. I would also like the...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

INFINITT's biggest strength is active support. INFINITT PACS also has a relatively intuitive operation....

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When we have questions for INFINITT, they are solved as soon as possible.

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

What I like most about the product is it allows radiologists to do reporting.

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The biggest opportunity for product improvement is building with AI and data accuracy.

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The biggest strength of the vendor is that they respond within the right time frame.

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

To improve my experience as a customer, the vendor should make the system easier to use for imaging...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Reports
Related Reports
Performance
KLAS article icon
Asia/Oceania PACS 2025
08 May 25    |   Jacob Brown and Steve VanWagenen
The PACS market in Asia and Oceania is evolving; healthcare organizations are looking for technology that is more robust, especially in Asia, where organizations are wanting to solidify or scale their enterprise imaging strategies. Furthermore, organizations want to work with vendors who can be long-term strategic partners in helping optimize the product. This report—KLAS’ first to share PACS performance data from Asia and Oceania individually—examines satisfaction from customers across 13 countries, specifically looking at relationships, support, breadth of functionality, and each vendor’s ability to meet expectations around product innovation and upgrades.
Performance
KLAS article icon
Canada PACS 2024
12 March 24    |   Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​