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Intelerad InSight PACS (Global) (Mostly UK) (Insignia) Commentary
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Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Relationship, Operations, Product

Intelerad builds on feedback, and that is their biggest strength. I like the ease of use of the PACS....

Apr 2025
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Manager

Loyalty, Relationship, Product

The biggest opportunity for Intelerad to improve Intelerad InSight PACS is around regional capabilities....

Apr 2025
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Manager

Product

I like that Intelerad InSight PACS is developed in areas required for local progression.

Apr 2025
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Manager

Relationship

Intelerad could provide better oversight or prediction of storage capacity and usage. They could do...

Apr 2025
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Manager

Relationship

Intelerad's biggest strength is that their team is very knowledgeable. They are able to provide...

Apr 2025
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Manager

Product

My favorite things about Intelerad InSight PACS are the deep level of system access and the...

Apr 2025
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Manager

Relationship

I would like to have a better view of the vendor's development road map. That would allow me to see...

Apr 2025
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Manager

Loyalty, Product

Intelerad could improve the system with a deep integration with a certain RIS that is clearly going...

Apr 2025
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Manager

Relationship, Operations

Intelerad provides excellent support and training, and they have an excellent development cycle that...

Apr 2025
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Manager

Relationship

The introduction of AI solutions is an area Intelerad could improve. I would also like more customer...

Apr 2025
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Manager

Relationship, Product

Intelerad is nimble and contactable. I like the ease of use for the end user.

Apr 2025
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Manager

Relationship

Intelerad's product is what is required for our institution, but we also have a fantastic...

Apr 2025
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Manager

Product

I like the simple interfaces for all users, and we can do so much ourselves in the PACS and...

Apr 2025
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Manager

Culture, Relationship, Operations

We are supposed to get new hardware from Intelerad, and they probably overpromised how quickly they...

Dec 2024
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Manager

Loyalty, Relationship

We raise enhancement requests via Intelerad’s portal, and they are usually enacted if they are...

Dec 2024
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Manager

Relationship

The customer support portal that Intelerad uses now is better than it was for raising tickets and...

Dec 2024
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Manager

Product

I would like more metrics in Intelerad InSight PACS. Nowadays, it is all about data. Everything is...

Nov 2024
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Manager

Relationship, Operations

Intelerad’s support is amazing. They know exactly what we are on about. They know exactly what...

Nov 2024
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Manager

Culture, Value

In terms of pricing, Intelerad InSight PACS could be cheaper. Intelerad should try and help as much...

Nov 2024
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Manager

Operations

Intelerad’s training is really good. They do remote and on-site training, and all we need to do is...

Nov 2024
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Manager

Product

We don't have an issue with any of the integrations in Intelerad InSight PACS, but the only thing is...

Nov 2024
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Manager

Product, Value

Other than generic upgrades, nothing additional is done in Intelerad InSight PACS, so I would love...

Nov 2024
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Manager

Relationship

I don't love the way we request support from Intelerad because we have to log a ticket and wait for...

Nov 2024
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Manager

Operations, Product

Remote working for upgrades at a large scale sometimes doesn't work, so it would be nice to work...

Nov 2024
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Manager

Culture

Intelerad might occasionally take a bit longer to do things, but they do everything that they say...

Nov 2024
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Manager

Loyalty, Product

We are already sharing with other organizations like ours in our area. Even some external...

Nov 2024
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Manager

Loyalty, Product

The system won't meet all of our needs until we do an upgrade. We have a specialty site, and some of...

Nov 2024
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Manager

Culture, Relationship

Our relationship with Intelerad is a partnership. The vendor has their core product, but if we need...

Nov 2024
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Manager

Relationship

Everyone from Intelerad is involved. I have no problems with getting access to the people who I need...

Nov 2024
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Manager

Relationship

Intelerad has a lot of organizations like ours in their hands, so sometimes, their support isn't as...

Nov 2024
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Manager

Culture, Value

Intelerad rarely bills us for any engineering time unless it is for a change to the system that we...

Nov 2024
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Manager

Product

The system is really intuitive. Sometimes, it is a bit too flexible because people can do things...

Nov 2024
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Manager

Operations

Intelerad implementations are never a problem. We often find something in the process that no...

Nov 2024
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Manager

Loyalty, Relationship, Product

I have a really good relationship with Intelerad. Like any software, the system's upgrades sometimes...

Nov 2024
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Director

Operations, Product

Intelerad InSight PACS is a good product. It is intuitive and easy to use.

Oct 2024
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Director

Relationship

The support could be improved. It would be better to have a service in our language and more...

Oct 2024
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CIO

Operations

Intelerad's team is very proactive when it comes to implementation training. They come to our site...

May 2024
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CIO

Product

Intelerad is getting really good at doing integrations. We have integrated some nice solutions with...

May 2024
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