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User Commentary
Relationship, Operations, Product
Intelerad builds on feedback, and that is their biggest strength. I like the ease of use of the PACS....
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Loyalty, Relationship, Product
The biggest opportunity for Intelerad to improve Intelerad InSight PACS is around regional capabilities....
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Product
I like that Intelerad InSight PACS is developed in areas required for local progression.
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Relationship
Intelerad could provide better oversight or prediction of storage capacity and usage. They could do...
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Relationship
Intelerad's biggest strength is that their team is very knowledgeable. They are able to provide...
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Product
My favorite things about Intelerad InSight PACS are the deep level of system access and the...
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Relationship
I would like to have a better view of the vendor's development road map. That would allow me to see...
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Loyalty, Product
Intelerad could improve the system with a deep integration with a certain RIS that is clearly going...
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Relationship, Operations
Intelerad provides excellent support and training, and they have an excellent development cycle that...
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Relationship
The introduction of AI solutions is an area Intelerad could improve. I would also like more customer...
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Relationship, Product
Intelerad is nimble and contactable. I like the ease of use for the end user.
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Relationship
Intelerad's product is what is required for our institution, but we also have a fantastic...
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Product
I like the simple interfaces for all users, and we can do so much ourselves in the PACS and...
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Culture, Relationship, Operations
We are supposed to get new hardware from Intelerad, and they probably overpromised how quickly they...
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Loyalty, Relationship
We raise enhancement requests via Intelerad’s portal, and they are usually enacted if they are...
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Relationship
The customer support portal that Intelerad uses now is better than it was for raising tickets and...
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Product
I would like more metrics in Intelerad InSight PACS. Nowadays, it is all about data. Everything is...
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Relationship, Operations
Intelerad’s support is amazing. They know exactly what we are on about. They know exactly what...
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Culture, Value
In terms of pricing, Intelerad InSight PACS could be cheaper. Intelerad should try and help as much...
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Operations
Intelerad’s training is really good. They do remote and on-site training, and all we need to do is...
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Product
We don't have an issue with any of the integrations in Intelerad InSight PACS, but the only thing is...
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Product, Value
Other than generic upgrades, nothing additional is done in Intelerad InSight PACS, so I would love...
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Relationship
I don't love the way we request support from Intelerad because we have to log a ticket and wait for...
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Operations, Product
Remote working for upgrades at a large scale sometimes doesn't work, so it would be nice to work...
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Culture
Intelerad might occasionally take a bit longer to do things, but they do everything that they say...
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Loyalty, Product
We are already sharing with other organizations like ours in our area. Even some external...
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Loyalty, Product
The system won't meet all of our needs until we do an upgrade. We have a specialty site, and some of...
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Culture, Relationship
Our relationship with Intelerad is a partnership. The vendor has their core product, but if we need...
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Relationship
Everyone from Intelerad is involved. I have no problems with getting access to the people who I need...
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Relationship
Intelerad has a lot of organizations like ours in their hands, so sometimes, their support isn't as...
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Culture, Value
Intelerad rarely bills us for any engineering time unless it is for a change to the system that we...
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Product
The system is really intuitive. Sometimes, it is a bit too flexible because people can do things...
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Operations
Intelerad implementations are never a problem. We often find something in the process that no...
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Loyalty, Relationship, Product
I have a really good relationship with Intelerad. Like any software, the system's upgrades sometimes...
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Operations, Product
Intelerad InSight PACS is a good product. It is intuitive and easy to use.
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Relationship
The support could be improved. It would be better to have a service in our language and more...
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Operations
Intelerad's team is very proactive when it comes to implementation training. They come to our site...
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Product
Intelerad is getting really good at doing integrations. We have integrated some nice solutions with...
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