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Intelerad InSight PACS (Global) (Mostly UK) (Insignia) Commentary
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Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Physician

Product

Another vendor’s system definitely comes with better bells and whistles. With Intelerad, we are now...

Oct 2025
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Physician

Relationship, Operations, Product

With Intelerad, we had one big upgrade, and there wasn’t much involvement or engagement with it....

Oct 2025
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Physician

Operations

I quite like Intelerad’s training videos. They are only videos, but they have walkthroughs and...

Oct 2025
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Physician

Product

I’m a fan of the system, honestly. It is such a simple product, but it is nowhere near as good or...

Oct 2025
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Physician

Product

There are times when I have to manually find prior scans and load them without the system doing that...

Oct 2025
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Physician

Value

We wanted a way of saving money and reducing procurement costs. Intelerad has clearly done that....

Oct 2025
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Physician

Product

We have integrated the system and managed to use it within our workflows in such a way that we have...

Oct 2025
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Physician

Loyalty, Product

In our region right now, the PACS market is turning into a two-horse race. Intelerad is the smaller...

Oct 2025
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Physician

Loyalty, Product, Value

We have doubled down on the system because there is no point in getting rid of it. We don't report...

Oct 2025
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Manager

Relationship, Operations

It would be good to know that when Intelerad implements something, it will work, and we won’t have...

Oct 2025
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Manager

Operations, Product

Intelerad recently brought in some automated registration functionality where the images and...

Oct 2025
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Manager

Value

Having a central PACS across sites was quite a big selling point. Regional reporting was something...

Oct 2025
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Manager

Relationship

The response time could be better on some of the tickets we raise. I think if I told the vendor the...

Oct 2025
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Manager

Loyalty, Relationship

Intelerad is going to take a while to get back to a place where they are improved enough to go up...

Oct 2025
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Manager

Loyalty

I do think the system is part of my long-term plans, but whenever my company nears the end of a...

Oct 2025
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Manager

Culture, Relationship, Operations

Intelerad doesn’t keep all promises because of where the system is at the moment and the fact that...

Oct 2025
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CIO

Relationship, Operations

Intelerad has come on-site for quite a bit of training. Intelerad provides good support, and they...

Jul 2025
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CIO

Relationship, Product

I have seen results that say that Intelerad's system is the best in class. However, I have seen a...

Jul 2025
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CIO

Relationship

We have received mixed reviews for Intelerad InSight PACS. We have had some challenges with its...

Jul 2025
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Physician

Product

When I report and verify a study in Intelerad InSight PACS, the system will automatically open the...

Jul 2025
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Physician

Product

The system's remote access is awful. When I go to open up a CT scan, I will get a spinning wheel. It...

Jul 2025
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CIO

Value

I am happy to say that Intelerad avoids charging us for every little thing. Additionally, I am...

May 2025
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Manager

Relationship, Operations, Product

Intelerad builds on feedback, and that is their biggest strength. I like the ease of use of the PACS....

Apr 2025
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Manager

Loyalty, Relationship, Product

The biggest opportunity for Intelerad to improve Intelerad InSight PACS is around regional capabilities....

Apr 2025
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Manager

Product

I like that Intelerad InSight PACS is developed in areas required for local progression.

Apr 2025
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Manager

Relationship

Intelerad could provide better oversight or prediction of storage capacity and usage. They could do...

Apr 2025
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Manager

Relationship

Intelerad's biggest strength is that their team is very knowledgeable. They are able to provide...

Apr 2025
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Manager

Product

My favorite things about Intelerad InSight PACS are the deep level of system access and the...

Apr 2025
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Manager

Relationship

I would like to have a better view of the vendor's development road map. That would allow me to see...

Apr 2025
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Manager

Loyalty, Product

Intelerad could improve the system with a deep integration with a certain RIS that is clearly going...

Apr 2025
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Manager

Relationship, Operations

Intelerad provides excellent support and training, and they have an excellent development cycle that...

Apr 2025
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Manager

Relationship

The introduction of AI solutions is an area Intelerad could improve. I would also like more customer...

Apr 2025
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Manager

Relationship, Product

Intelerad is nimble and contactable. I like the ease of use for the end user.

Apr 2025
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Manager

Relationship

Intelerad's product is what is required for our institution, but we also have a fantastic...

Apr 2025
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Manager

Product

I like the simple interfaces for all users, and we can do so much ourselves in the PACS and...

Apr 2025
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Manager

Culture, Relationship, Operations

We are supposed to get new hardware from Intelerad, and they probably overpromised how quickly they...

Dec 2024
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Manager

Loyalty, Relationship

We raise enhancement requests via Intelerad’s portal, and they are usually enacted if they are...

Dec 2024
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Manager

Relationship

The customer support portal that Intelerad uses now is better than it was for raising tickets and...

Dec 2024
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