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TrakCare (Global) Commentary
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Everton Santos
VP of Engagement
KLAS VP of Engagement - Everton Santos
 
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Commentary Summary

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User Commentary

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CEO/President

Product

InterSystems could have greater flexibility in handling customization requests, and they could...

Jul 2025
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CEO/President

Product

Industry experience is one of InterSystems' strengths, and I like the robustness of the...

Jul 2025
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Manager

Loyalty, Product

I would choose TrakCare again. It is not perfect, but perfection doesn’t exist. While the...

Jul 2025
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Manager

Product

As far as updates go, considering that we are a complex organization that often goes through our IT...

Jul 2025
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(0)
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Manager

Relationship

Lately, the vendor's support has been more effective, and that is partly because we have involved...

Jul 2025
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Manager

Product

The system can definitely be improved. If I have to enter a patient, I know which field to use in...

Jul 2025
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Manager

Relationship, Operations, Product

I would like a vendor to tell me that if I do a certain thing, the system will work better. Instead,...

Jul 2025
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(0)
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Manager

Relationship, Value

We have achieved a lot with TrakCare in a short time, but it is like when we build a house. We are...

Jul 2025
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Manager

Product

The main problem I see with TrakCare isn’t specific to my department; we are just impacted by it,...

Jul 2025
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(0)
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Manager

Relationship

People take a long time to complete tasks and are afraid of making mistakes because the system is complex....

Jul 2025
||
(0)
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Manager

Operations, Product

Perhaps we rushed into things a bit too quickly with TrakCare. Later, we realized that some things...

Jul 2025
||
(0)
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Manager

Relationship

We are constantly acting as a pilot organization or lab rat for InterSystems. I have been working...

Jul 2025
||
(0)
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Manager

Product

A specific type of billing feature has been available for a little while, but we still haven’t been...

Jul 2025
||
(0)
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Manager

Relationship, Operations

Looking back over the last six months to a year, the situation hasn’t been consistent with...

Jul 2025
||
(0)
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Director

Product

One of the vendor’s greatest strengths is offering a unified record system that seamlessly...

Jun 2025
||
(0)
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Director

Relationship

To improve the customer experience, the vendor could streamline the order management process by...

Jun 2025
||
(0)
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Manager

Relationship, Operations

The vendor could improve by ensuring that we have the freedom to customize things, even in new...

Jun 2025
||
(0)
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Manager

Relationship, Product

We want support for mobile devices and further development in the AI field.

Jun 2025
||
(0)
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Manager

Product

The system's strengths are its stability, database, and engine performance.

Jun 2025
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(0)
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Manager

Product

We like having the ability to customize the product.

Jun 2025
||
(0)
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Director

Relationship, Product

InterSystems' strength is their expertise in the field. I like that TrakCare is a product with...

Dec 2024
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(0)
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Director

Relationship, Product

InterSystems could have better adaptations to business organizations and processes and could have...

Dec 2024
||
(0)
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Manager

Relationship, Product, Value

We have seen improved time to resolution of issues.

Dec 2024
||
(0)
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Manager

Product

In terms of opportunities for improvement, I would like the use of tablet or handheld devices, the...

Dec 2024
||
(0)
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Manager

Product

What I like the most about the system is the possibility of customization. I also like its...

Dec 2024
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(0)
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Manager

Product

The vendor's strengths are the ERP solution, the integration engine, and the human capital of...

Dec 2024
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(0)
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CIO

Product

What I like the most about the product is its standardization.

Dec 2024
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(0)
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CIO

Product

The vendor should change to have comprehensive functionality for dematerialization.

Dec 2024
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(0)
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CIO

Product

The system's main strengths are its robustness and standards.

Dec 2024
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(0)
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CIO

Relationship, Product

The vendor's opportunities for improvement are in the interfaces and dematerialization.

Dec 2024
||
(0)
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CIO

Relationship

We use partners for training. We don't use InterSystems directly. The Italian market is very strange...

Sep 2024
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(0)
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CIO

Relationship, Product

InterSystems’ policy is a bit one sided. They started many years ago by mainly offering tools to...

Sep 2024
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(0)
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CIO

Relationship

If problems come out internationally, InterSystems alerts us immediately.

Sep 2024
||
(0)
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CIO

Relationship

General satisfaction depends on the partner someone gets with InterSystems. Because we have multiple...

Sep 2024
||
(0)
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CIO

Relationship

Regarding the development of timelines, something was promised to me in the first quarter of this...

Sep 2024
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(0)
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CIO

Product

TrakCare EPR is a very solid product, but unfortunately, it is becoming a medical device. Lots of...

Sep 2024
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(0)
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Director

Relationship, Product

A needs analysis in the study phase is lacking. Subsequent support is lacking, or our needs are...

Jul 2024
||
(0)
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Director

Product

There is nothing we like about the product. Everything needs to be improved or discontinued. I am...

Jul 2024
||
(0)
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View All Reports
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Performance
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Asia/Oceania EHR 2025
01 July 25    |   Spencer Corbett and Steve VanWagenen
Buying energy and digital maturity are growing among healthcare organizations in Asia and Oceania, with many either adopting their first EHR or enhancing interoperability to keep pace with local initiatives. As EHR maturity deepens, organizations increasingly expect more from their vendors in terms of value and up-to-date technology. A follow-up to 2022 data , this report examines market energy in Asia and Oceania as well as customer satisfaction with key vendors. Notably, insights on Asia are broken out for the first time into two subregions: East Asia and South/Southeast Asia. (For a deeper dive into EHR dynamics in India, see the recent India EMR 2025 report.)
Perception
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Global HIT Trends 2025
17 April 25    |   Everton Santos and Spencer Corbett
Across the globe, ongoing budget and staffing restraints within healthcare organizations often lead to staff burnout. Many are shifting their strategic focus to addressing these issues with technology—specifically AI as it has rapidly evolved in recent years. This is the third annual report on trends in how healthcare organizations around the globe (excluding the US) are using technology to address their needs. To report on the most current trends impacting healthcare IT (HIT) in 2025, KLAS interviewed 174 healthcare organizations in 39 countries and territories about their IT investment priorities, including what they consider most exciting for healthcare, their plans for leveraging the cloud, and their plans for engaging with consulting firms.
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EHR purchasing in Latin America has fluctuated over the last few years, initially declining at the onset of the pandemic before rising in 2023, when the total number of acute care beds impacted by an EHR purchase decision was over 62% higher than in 2021. This report provides an update on which vendors are gaining market share and which are best meeting customers’ needs. Altogether, market share data and customer satisfaction feedback were collected from 97 respondents, representing 75 separate organizations in 12 countries and territories. In this report, market share data for Latin America is examined first, followed by customer satisfaction data (when available) in Brazil and in other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”
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Over the last five years, the Middle East and Africa healthcare IT markets have expanded and evolved. The Middle East has seen consistent energy around EHR investment and digital transformation, with 10–15 purchase decisions being made annually. Energy in Africa has fluctuated year over year, impacted by some very large regional purchase decisions. When selecting an EHR vendor partner for the digital journey, organizations almost always consider other clinical, administrative, and financial functionalities in addition to the core EHR capabilities the vendor provides. This report both provides an update on EHR vendor performance and market share and offers KLAS’ first holistic look at EHR vendors’ broader portfolios in the Middle East and Africa, specifically highlighting the adoption and performance of ancillary EHR modules.
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