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TrakCare (Global) Commentary
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Everton Santos
VP of Engagement
KLAS VP of Engagement - Everton Santos
 
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User Commentary

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Director

Relationship, Product

InterSystems' strength is their expertise in the field. I like that TrakCare is a product with...

Dec 2024
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Director

Relationship, Product

InterSystems could have better adaptations to business organizations and processes and could have...

Dec 2024
||
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Manager

Relationship, Product, Value

We have seen improved time to resolution of issues.

Dec 2024
||
(0)
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Manager

Product

In terms of opportunities for improvement, I would like the use of tablet or handheld devices, the...

Dec 2024
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Manager

Product

What I like the most about the system is the possibility of customization. I also like its...

Dec 2024
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Manager

Product

The vendor's strengths are the ERP solution, the integration engine, and the human capital of...

Dec 2024
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CIO

Product

What I like the most about the product is its standardization.

Dec 2024
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CIO

Product

The vendor should change to have comprehensive functionality for dematerialization.

Dec 2024
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CIO

Product

The system's main strengths are its robustness and standards.

Dec 2024
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CIO

Relationship, Product

The vendor's opportunities for improvement are in the interfaces and dematerialization.

Dec 2024
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CIO

Relationship

We use partners for training. We don't use InterSystems directly. The Italian market is very strange...

Sep 2024
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CIO

Relationship, Product

InterSystems’ policy is a bit one sided. They started many years ago by mainly offering tools to...

Sep 2024
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CIO

Relationship

If problems come out internationally, InterSystems alerts us immediately.

Sep 2024
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CIO

Relationship

General satisfaction depends on the partner someone gets with InterSystems. Because we have multiple...

Sep 2024
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CIO

Relationship

Regarding the development of timelines, something was promised to me in the first quarter of this...

Sep 2024
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CIO

Product

TrakCare EPR is a very solid product, but unfortunately, it is becoming a medical device. Lots of...

Sep 2024
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Director

Relationship, Product

A needs analysis in the study phase is lacking. Subsequent support is lacking, or our needs are...

Jul 2024
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Director

Product

There is nothing we like about the product. Everything needs to be improved or discontinued. I am...

Jul 2024
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CIO

Operations, Product

The problem with the solution's installation is this product is upgraded under older versions where...

Jul 2024
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Related Reports
Performance
KLAS article icon
Latin America EHR 2024
04 October 24    |   Eder Lagemann and Spencer Corbett
EHR purchasing in Latin America has fluctuated over the last few years, initially declining at the onset of the pandemic before rising in 2023, when the total number of acute care beds impacted by an EHR purchase decision was over 62% higher than in 2021. This report provides an update on which vendors are gaining market share and which are best meeting customers’ needs. Altogether, market share data and customer satisfaction feedback were collected from 97 respondents, representing 75 separate organizations in 12 countries and territories. In this report, market share data for Latin America is examined first, followed by customer satisfaction data (when available) in Brazil and in other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”
Performance
KLAS article icon
UK & Ireland EPR 2024
09 July 24    |   Eder Lagemann and Spencer Corbett
Over the last five years, there has been consistent energy around EPR investment and digital transformation in the UK and Ireland—on average, at least six healthcare organisations have made an EPR purchase decision each year. Going forward, activity will likely increase amid integrated care system (ICS) alignment, as over 50 trusts will look to upgrade or deploy their first EPR over the next few years. While going through the complex decision-making process, organisations frequently look for a partner that can provide not only core documentation and ordering functionalities but also additional clinical, administrative and ancillary modules to support their digital transformation. This report includes (1) an overview of the market share and customer satisfaction with EPR suppliers in the UK and Ireland and (2) a look at suppliers’ broader portfolios, diving into the performance and adoption of modules outside of core functionality.
Performance
KLAS article icon
Middle East & Africa EHR 2024
23 February 24    |   Everton Santos and Spencer Corbett
Over the last five years, the Middle East and Africa healthcare IT markets have expanded and evolved. The Middle East has seen consistent energy around EHR investment and digital transformation, with 10–15 purchase decisions being made annually. Energy in Africa has fluctuated year over year, impacted by some very large regional purchase decisions. When selecting an EHR vendor partner for the digital journey, organizations almost always consider other clinical, administrative, and financial functionalities in addition to the core EHR capabilities the vendor provides. This report both provides an update on EHR vendor performance and market share and offers KLAS’ first holistic look at EHR vendors’ broader portfolios in the Middle East and Africa, specifically highlighting the adoption and performance of ancillary EHR modules.
White Paper
KLAS article icon
Global (Non-US) EMR Benefits 2023
16 March 23    |   Everton Santos and Sidney Tate
As electronic medical record (EMR) adoption grows worldwide, healthcare organizations considering this digital transformation all have the same question: what benefits can we really expect to receive from implementing an EMR? KLAS interviewed leaders at 36 non-US healthcare organizations—12 of which are HIMSS Level 6 or 7—to learn about their journey to realizing benefits from an EMR implementation. This white paper summarizes their insights, including what clinical and operational benefits they have seen, when those benefits were realized, and what recommendations they have for peer organizations.
Performance
KLAS article icon
Asia/Oceania EMR 2022
21 December 22    |   Everton Santos and Jonathan Christensen
As healthcare organizations have come out of the peak of the COVID-19 pandemic, EMR purchase decisions in Asia have ramped up. In Oceania, most public hospitals have an EMR in place, but purchase energy remains high since many public and private provider organizations are planning large-scale purchases of go-forward EMRs. This report—KLAS’ first focused exclusively on Asia and Oceania—highlights (1) market share and vendor energy in recent EMR purchase decisions and (2) vendor performance in each region based on client feedback and experience. The chart below offers a high-level view of vendors’ overall performance.



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