TrakCare (Global) Commentary
Filtered view: (UK / Ireland)
Subject Expert
Eder Lagemann
VP of Engagement
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User Commentary
Loyalty, Relationship
We had TrakCare early on in our region, but as more customers in our region joined, we definitely...
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Loyalty
We have internal conversations about the approach for moving to a new version, which InterSystems is...
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Loyalty
We currently have a complementary development agreement with InterSystems, so we have done a large...
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Operations
TrakCare is a unique product and highly customizable. Each region has its own variation, so it can...
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Loyalty
We are running a hybrid of TrakCare functionality and our own developed functionality. However, we...
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Loyalty, Relationship, Product
The version of TrakCare that we are currently on is deprecated in terms of its user interface, and...
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Product
What we need is an easy-to-use, comprehensive EHR that provides all of our reporting data in a...
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Relationship
If someone were to ask me how I rate InterSystems’ support when things are going badly and we need...
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Culture
My recommendation of TrakCare to other organizations depends a lot on what contract they're able to...
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Loyalty
Our support contract ends in a few years, so there's going to be a reprocurement. I suspect that...
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Relationship
When it comes to partnership, InterSystems is generally pretty good at getting involved and...
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Loyalty, Value
I think I would buy TrakCare again, but I wasn't involved in the original procurement. One of the...
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Loyalty, Product
We're still on the old version of TrakCare. Part of the reason for that is that, in order to make...
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Culture, Value
InterSystems is fair with their charges. Of course, it's not really their fault, but often they say...
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Operations
The only people InterSystems trains are the application support people. They don't do any end-user...
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Relationship, Product
The biggest concern I have with support is that we highlight things as being patient safety factors,...
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Relationship, Product
InterSystems has been able to localize TrakCare to meet some of our local needs. However, there are...
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Operations, Product
As our implementation exists today, we don't have a fully mature hospital EPR in TrakCare. There are...
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Product
I like that InterSystems has a base near our region. TrakCare manages patient management, and it is...
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Product
TrakCare is not an EPR, and it needs many improvements in the clinical space.
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Loyalty, Product
As far as development and innovation go, InterSystems is making a big push in certain fields. They...
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Operations
One element of InterSystems' training is front-loading it, so it’s a generic view into how the...
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Relationship
In terms of how well the vendor meets the local needs, it's probably less in their interest to...
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Relationship
What I like about InterSystems is that they have been very engaged with us as a partner in terms of...
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Loyalty, Product
We would like InterSystems to improve the API connections and integrations with other systems. The...
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Loyalty, Operations, Product
I have used TrakCare for years, and I know what I’m doing in my workflow. But when somebody else...
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Relationship
InterSystems certainly has a fair few meetings with us, but they don’t necessarily do everything we...
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Product, Value
It is difficult to get even regulatory requirements added to the InterSystems development list....
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Value
TrakCare is expensive.
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Relationship, Value
This solution definitely provides value for the money. When my team is stuck on something, I can...
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Product
We have fully rolled out our core inpatient EPR across our organization. All patients now have a...
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Product
TrakCare is not the most amazing system to work through. Users need to know what they are doing.
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Product, Value
There are still some things that are on paper, but other notes are electronic now, and that is a...
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Loyalty, Relationship
We have done a lot of local configurations with TrakCare, and it works really well. However, because...
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Relationship, Product
InterSystems meets some of our local needs, but I do find that there are some limitations in terms...
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Operations, Product
InterSystems needs to improve their testing elements. They often test the product at an edition...
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Culture, Value
Quite often, there are charges that come from InterSystems that I don't always think are...
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Relationship, Product
We have a number of projects in the works that we are busy doing business cases for at the moment,...
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Operations
InterSystems is very limited in the amount of training that they give us, to be honest. We do work...
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Loyalty, Relationship
We are planning on doing an upgrade with InterSystems, and we are feeling quite positive about it....
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Culture, Relationship
InterSystems is very good with their executive involvement. We have contact with all levels...
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Relationship
The proactivity of InterSystems depends on which service we are looking at. If we are talking...
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Relationship
On the whole, the upgrades that we have received from the vendor have been good. The vendor has...
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Product
The system's integration has been effective because the vendor uses InterSystems' HealthShare...
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Relationship
InterSystems' support has definitely been improving in recent months, and it has certainly improved...
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Relationship, Product
The most important point for InterSystems to focus on is their ability to deliver the technical...
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Commentary Summary
Comment Type Breakout