TrakCare (Global) Commentary

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We had TrakCare early on in our region, but as more customers in our region joined, we definitely...

We have internal conversations about the approach for moving to a new version, which InterSystems is...

We currently have a complementary development agreement with InterSystems, so we have done a large...

TrakCare is a unique product and highly customizable. Each region has its own variation, so it can...

We are running a hybrid of TrakCare functionality and our own developed functionality. However, we...

The version of TrakCare that we are currently on is deprecated in terms of its user interface, and...

What we need is an easy-to-use, comprehensive EHR that provides all of our reporting data in a...

If someone were to ask me how I rate InterSystems’ support when things are going badly and we need...

My recommendation of TrakCare to other organizations depends a lot on what contract they're able to...

Our support contract ends in a few years, so there's going to be a reprocurement. I suspect that...

When it comes to partnership, InterSystems is generally pretty good at getting involved and...

I think I would buy TrakCare again, but I wasn't involved in the original procurement. One of the...

We're still on the old version of TrakCare. Part of the reason for that is that, in order to make...

InterSystems is fair with their charges. Of course, it's not really their fault, but often they say...

The only people InterSystems trains are the application support people. They don't do any end-user...

The biggest concern I have with support is that we highlight things as being patient safety factors,...

InterSystems has been able to localize TrakCare to meet some of our local needs. However, there are...

As our implementation exists today, we don't have a fully mature hospital EPR in TrakCare. There are...

I like that InterSystems has a base near our region. TrakCare manages patient management, and it is...

TrakCare is not an EPR, and it needs many improvements in the clinical space.

As far as development and innovation go, InterSystems is making a big push in certain fields. They...

One element of InterSystems' training is front-loading it, so it’s a generic view into how the...

In terms of how well the vendor meets the local needs, it's probably less in their interest to...

What I like about InterSystems is that they have been very engaged with us as a partner in terms of...

We would like InterSystems to improve the API connections and integrations with other systems. The...

I have used TrakCare for years, and I know what I’m doing in my workflow. But when somebody else...

InterSystems certainly has a fair few meetings with us, but they don’t necessarily do everything we...

It is difficult to get even regulatory requirements added to the InterSystems development list....

TrakCare is expensive.