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TrakCare (Global) Commentary
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Everton Santos
VP of Engagement
KLAS VP of Engagement - Everton Santos
 
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Commentary Summary

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Director

Loyalty, Product

TrakCare has met the needs of our health services for a number of years, and we have been able to...

Nov 2025
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(0)
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Director

Relationship, Operations

There is a disconnect between InterSystems’ global product team and their team for our region. There...

Nov 2025
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Director

Loyalty

A reason not to keep working with InterSystems would be the number of hospitals that we manage on...

Nov 2025
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Director

Relationship

We have a really good relationship with InterSystems’ management team. We have had a long...

Nov 2025
||
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CIO

Culture, Value

The quality of TrakCare is okay. The new technology looks really cool, but it is difficult to get...

Nov 2025
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(0)
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CIO

Relationship

We would like InterSystems to get account management people who understand the product and the...

Nov 2025
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CIO

Loyalty, Product

I would absolutely not buy TrakCare again. It is too hard with InterSystems’ broken upgrade...

Nov 2025
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CIO

Loyalty, Product

One of the challenges with InterSystems is that they make a lot of changes. They are beginning to...

Nov 2025
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CIO

Relationship

We have an account manager from InterSystems, and I have had a meeting with them on a regular basis...

Nov 2025
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Director

Operations

InterSystems is certainly putting effort into revamping how they train their customers to use the...

Oct 2025
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(0)
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Director

Loyalty, Product

TrakCare meets most of our specific needs because InterSystems has introduced a significant number...

Oct 2025
||
(0)
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VP/Other Executive

Loyalty, Relationship, Operations, Value

InterSystems has been working very well with us to implement our vision. I have always been very...

Jul 2025
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VP/Other Executive

Product

InterSystems could do a little better on some of their quality control on their coding and some of...

Jul 2025
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VP/Other Executive

Product

The ease of use differs between end users. The 25-year-old doctor who is a digital native would say...

Jul 2025
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Asia/Oceania EHR 2025
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Over the last five years, there has been consistent energy around EPR investment and digital transformation in the UK and Ireland—on average, at least six healthcare organisations have made an EPR purchase decision each year. Going forward, activity will likely increase amid integrated care system (ICS) alignment, as over 50 trusts will look to upgrade or deploy their first EPR over the next few years. While going through the complex decision-making process, organisations frequently look for a partner that can provide not only core documentation and ordering functionalities but also additional clinical, administrative and ancillary modules to support their digital transformation. This report includes (1) an overview of the market share and customer satisfaction with EPR suppliers in the UK and Ireland and (2) a look at suppliers’ broader portfolios, diving into the performance and adoption of modules outside of core functionality.
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Over the last five years, the Middle East and Africa healthcare IT markets have expanded and evolved. The Middle East has seen consistent energy around EHR investment and digital transformation, with 10–15 purchase decisions being made annually. Energy in Africa has fluctuated year over year, impacted by some very large regional purchase decisions. When selecting an EHR vendor partner for the digital journey, organizations almost always consider other clinical, administrative, and financial functionalities in addition to the core EHR capabilities the vendor provides. This report both provides an update on EHR vendor performance and market share and offers KLAS’ first holistic look at EHR vendors’ broader portfolios in the Middle East and Africa, specifically highlighting the adoption and performance of ancillary EHR modules.
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16 March 23    |   Everton Santos and Sidney Tate
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