TrakCare (Global) Commentary
Filtered view: (Oceania)
Subject Expert
Eder Lagemann
VP of Engagement
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User Commentary
Relationship
Some of the people from the InterSystems support team are really good, but the time frames are very...
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Relationship
InterSystems does have a strong vision, and they are quite open about sharing it.
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Operations, Product
TrakCare has too many fields that are irrelevant. There is too much clicking. The vendor needs to...
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Loyalty, Operations, Product
We have visiting physicians, surgeons, and anaesthetists who come in as independent providers and...
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Relationship, Product
We had quite high ambitions when we embarked on this journey many years ago. We have somewhat...
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Operations
InterSystems does not provide training. They just give us release notes, and those give us an idea,...
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Loyalty, Product
I hear people conversing about whether TrakCare is the right system for our organization, and that...
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Relationship
The vendor relationship seems to be pretty strong. We have a pretty good representative who is very...
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Product
The interoperability and the way TrakCare connects to other systems are perhaps where we struggle...
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Operations, Product
We need to do a major upgrade, but we have had a lot of problems with upgrades in the past because...
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Loyalty, Relationship
The vendor’s recent conference leaned very heavily toward AI and where AI is going. When I came out...
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Loyalty, Product
TrakCare has met the needs of our health services for a number of years, and we have been able to...
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Relationship, Operations
There is a disconnect between InterSystems’ global product team and their team for our region. There...
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Loyalty
A reason not to keep working with InterSystems would be the number of hospitals that we manage on...
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Relationship
We have a really good relationship with InterSystems’ management team. We have had a long...
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Culture, Value
The quality of TrakCare is okay. The new technology looks really cool, but it is difficult to get...
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Relationship
We would like InterSystems to get account management people who understand the product and the...
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Loyalty, Product
I would absolutely not buy TrakCare again. It is too hard with InterSystems’ broken upgrade...
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Loyalty, Product
One of the challenges with InterSystems is that they make a lot of changes. They are beginning to...
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Relationship
We have an account manager from InterSystems, and I have had a meeting with them on a regular basis...
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Operations
InterSystems is certainly putting effort into revamping how they train their customers to use the...
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Loyalty, Product
TrakCare meets most of our specific needs because InterSystems has introduced a significant number...
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Commentary Summary
Comment Type Breakout