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TrakCare (Global) Commentary
Filtered view: (Oceania)

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 

Commentary Summary

Performance details

Comment Type Breakout

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User Commentary

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Director

Loyalty, Product

TrakCare has met the needs of our health services for a number of years, and we have been able to...

Unrated
Nov 2025

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Director

Relationship, Operations

There is a disconnect between InterSystems’ global product team and their team for our region. There...

Unrated
Nov 2025

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Director

Loyalty

A reason not to keep working with InterSystems would be the number of hospitals that we manage on...

Unrated
Nov 2025

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Director

Relationship

We have a really good relationship with InterSystems’ management team. We have had a long...

Unrated
Nov 2025

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CIO

Culture, Value

The quality of TrakCare is okay. The new technology looks really cool, but it is difficult to get...

Unrated
Nov 2025

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CIO

Relationship

We would like InterSystems to get account management people who understand the product and the...

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Nov 2025

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CIO

Loyalty, Product

I would absolutely not buy TrakCare again. It is too hard with InterSystems’ broken upgrade...

Unrated
Nov 2025

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CIO

Loyalty, Product

One of the challenges with InterSystems is that they make a lot of changes. They are beginning to...

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Nov 2025

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CIO

Relationship

We have an account manager from InterSystems, and I have had a meeting with them on a regular basis...

Unrated
Nov 2025

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Director

Operations

InterSystems is certainly putting effort into revamping how they train their customers to use the...

Unrated
Oct 2025

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Director

Loyalty, Product

TrakCare meets most of our specific needs because InterSystems has introduced a significant number...

Unrated
Oct 2025

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VP/Other Executive

Loyalty, Relationship, Operations, Value

InterSystems has been working very well with us to implement our vision. I have always been very...

Unrated
Jul 2025

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VP/Other Executive

Product

InterSystems could do a little better on some of their quality control on their coding and some of...

Unrated
Jul 2025

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VP/Other Executive

Product

The ease of use differs between end users. The 25-year-old doctor who is a digital native would say...

Unrated
Jul 2025

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