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TrakCare (Global) Commentary
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Everton Santos
VP of Engagement
KLAS VP of Engagement - Everton Santos
 
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Commentary Summary

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User Commentary

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CIO

Loyalty, Product

I hear people conversing about whether TrakCare is the right system for our organization, and that...

Dec 2025
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CIO

Relationship

The vendor relationship seems to be pretty strong. We have a pretty good representative who is very...

Dec 2025
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CIO

Product

The interoperability and the way TrakCare connects to other systems are perhaps where we struggle...

Dec 2025
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CIO

Operations, Product

We need to do a major upgrade, but we have had a lot of problems with upgrades in the past because...

Dec 2025
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CIO

Loyalty, Relationship

The vendor’s recent conference leaned very heavily toward AI and where AI is going. When I came out...

Dec 2025
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Director

Loyalty, Product

TrakCare has met the needs of our health services for a number of years, and we have been able to...

Nov 2025
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Director

Relationship, Operations

There is a disconnect between InterSystems’ global product team and their team for our region. There...

Nov 2025
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Director

Loyalty

A reason not to keep working with InterSystems would be the number of hospitals that we manage on...

Nov 2025
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Director

Relationship

We have a really good relationship with InterSystems’ management team. We have had a long...

Nov 2025
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CIO

Culture, Value

The quality of TrakCare is okay. The new technology looks really cool, but it is difficult to get...

Nov 2025
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CIO

Relationship

We would like InterSystems to get account management people who understand the product and the...

Nov 2025
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CIO

Loyalty, Product

I would absolutely not buy TrakCare again. It is too hard with InterSystems’ broken upgrade...

Nov 2025
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CIO

Loyalty, Product

One of the challenges with InterSystems is that they make a lot of changes. They are beginning to...

Nov 2025
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CIO

Relationship

We have an account manager from InterSystems, and I have had a meeting with them on a regular basis...

Nov 2025
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Director

Operations

InterSystems is certainly putting effort into revamping how they train their customers to use the...

Oct 2025
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(0)
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Director

Loyalty, Product

TrakCare meets most of our specific needs because InterSystems has introduced a significant number...

Oct 2025
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(0)
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VP/Other Executive

Loyalty, Relationship, Operations, Value

InterSystems has been working very well with us to implement our vision. I have always been very...

Jul 2025
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VP/Other Executive

Product

InterSystems could do a little better on some of their quality control on their coding and some of...

Jul 2025
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VP/Other Executive

Product

The ease of use differs between end users. The 25-year-old doctor who is a digital native would say...

Jul 2025
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CEO/President

Relationship

InterSystems' biggest strengths are their comprehensive solution and good executive support....

Jun 2025
||
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CEO/President

Product

InterSystems could improve TrakCare's usability, especially for clinical staff members. We would...

Jun 2025
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