Tonic Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Product
I like that it is easy to create new surveys in Tonic.
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Product
R1 RCM has implemented some changes that are not user-friendly. The export of data and use of Excel...
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Product, Value
Tonic has actually improved our collection of insurance immensely. When a patient is at home, they...
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Relationship
Our contacts from R1 RCM are super quick to respond. Even though some of them live in a different...
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Product
R1 RCM has a really good team that is very supportive of their clients. They have room for growth...
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Product
Tonic integrates with some of our other solutions. For example, when the patient fills out the...
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Relationship
I haven't had to interact with R1 RCM's executives too often because R1 RCM's main team is excellent...
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Product
To improve my experience, I would like R1 RCM to prioritize the way that summary information for...
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Culture, Loyalty
We recently implemented some functionalities that were demoed through our EHR vendor. However, those...
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Loyalty, Value
Tonic is just not conducive to what we have chosen to implement when it comes to demographics. We...
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Relationship
We don't like the fact that we have to go through our EHR to get to Tonic. Other than that, the...
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Culture
The vendor's salespeople told us that Tonic was going to do certain things, and it didn’t do those...
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Product
I tell my primary care physician's office about Tonic all the time. I tell them they should use it...
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Relationship, Product
Our experience with R1 RCM has been phenomenal. We have very complex workflows and a very complex...
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Loyalty, Operations
Tonic just went live at our last clinic; it wasn’t live before because we needed other languages....
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Loyalty, Value
Tonic is costly, but R1 RCM has been a wonderful vendor. We are now to the point where they will...
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Product
Tonic’s ease of use is so much better than other solutions. Tonic makes things a lot better. What...
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Product
We have a running list of wish-list items for the product. One of the things we want would be the...
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Relationship
R1 RCM continues to be an excellent vendor to work with. They are extremely responsive and have...
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Value
The biggest complaint that we got for a very long time was that when patients had appointments at...
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Loyalty
R1 RCM is attempting to be extremely flexible and adapt to how we feel the product should work. We...
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Loyalty, Product
The HL7 interface and APIs between our EHR and Tonic could be better, but that is mostly on our...
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Relationship
If we need to meet specifically to review something or troubleshoot on the spot, R1 RCM will...
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Operations
The ongoing training for Tonic could be improved. R1 RCM needs to do actual hands-on training rather...
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Loyalty
Tonic has potential, but the patients don't use it that much. When we started, the adoption rate was...
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Operations, Product
Most of the recent upgrades for Tonic have gone fairly smoothly, but a couple of R1 RCM's recent...
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Relationship
We have an R1 RCM account manager, and that is about as high as we usually have to go. Our account...
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Product
Most of my suggestions for Tonic would be on the admin side. Managing Tonic clinics and user...
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Value
R1 RCM charges us for everything. To make any changes to the system, they require us to buy buckets...
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Product, Value
Using Tonic is pretty simple; there isn't much to it for the end users. It does what it is intended...
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Product, Value
I like the fact that Tonic gives the patients a little more control over updating their demographics...
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Loyalty, Relationship, Product
We have been able to get the vendor to fix most of the issues that we have had with Tonic. With a...
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Relationship
We didn't leverage R1 RCM's phone and web support. We had more regular meetings with the vendor....
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Operations
Early on, we did some training with Tonic. Most of that fell on us to provide some understanding of...
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Loyalty, Operations
If we were looking at the major pain points of why we leveraged Tonic in the beginning. That was to...
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Loyalty, Product
Tonic is definitely user friendly. The vendor's ability to expand in distinctive languages is a...
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Product
There were some areas where R1 RCM originally had some organizational changes. Those impacted the...
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Value
We have asked R1 RCM for a lot of things. They are very transparent with things that aren't based on...
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Loyalty
We sunset Tonic and have fully expanded with another vendor. However, if we didn't have that other...
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Product
Recently, R1 RCM has changed the way that we are pulling the results out of Tonic. When we hit...
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Relationship, Operations
R1 RCM has some really nice people, and it is a pleasure to interact with them. However, we don't...
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Product
It is fairly quick to put together a survey in Tonic. Most users like the interface as respondents...
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Product
I would like to be able to take co-payments and things like that in our revenue cycle. I think R1...
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Loyalty, Relationship
R1 RCM truly listens to our requests and ideas. We are a very specialty focused organization, and we...
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Product, Value
When someone makes an appointment with Tonic, they will get a text five days before. If they don't...
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Culture, Value
We have a very palatable contract with R1 RCM. But we have to renew the contract soon, and now that...
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Loyalty
Tonic doesn’t meet our integration and interoperability goals out of the box, but we are able to...
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Culture, Relationship
R1 RCM keeps all their promises, but things have been a little challenging in recent years. When we...
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