Tonic Commentary
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Subject Expert
Chandler Katschke
Associate Engagement Partner
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User Commentary
Culture
Tonic tried to accommodate some areas where our EHR was lacking. If someone were to purchase Tonic...
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Relationship
Luma Health worked really hard to keep us engaged. We felt like we were able to make things...
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Relationship, Operations
We had to do an extensive amount of customization with Tonic. We actually prodded Luma Health to...
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Loyalty
We're not moving forward with Luma Health when we move to a new EHR system. However, Luma Health has...
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Product
Tonic has far more capabilities than what we use. We’re extremely satisfied with it.
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Product
I like that it is easy to create new surveys in Tonic.
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Product
R1 RCM has implemented some changes that are not user-friendly. The export of data and use of Excel...
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Product, Value
Tonic has actually improved our collection of insurance immensely. When a patient is at home, they...
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Relationship
Our contacts from R1 RCM are super quick to respond. Even though some of them live in a different...
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Product
R1 RCM has a really good team that is very supportive of their clients. They have room for growth...
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Product
Tonic integrates with some of our other solutions. For example, when the patient fills out the...
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Relationship
I haven't had to interact with R1 RCM's executives too often because R1 RCM's main team is excellent...
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Product
To improve my experience, I would like R1 RCM to prioritize the way that summary information for...
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Culture, Loyalty
We recently implemented some functionalities that were demoed through our EHR vendor. However, those...
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Loyalty, Value
Tonic is just not conducive to what we have chosen to implement when it comes to demographics. We...
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Relationship
We don't like the fact that we have to go through our EHR to get to Tonic. Other than that, the...
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Culture
The vendor's salespeople told us that Tonic was going to do certain things, and it didn’t do those...
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Product
I tell my primary care physician's office about Tonic all the time. I tell them they should use it...
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Relationship, Product
Our experience with R1 RCM has been phenomenal. We have very complex workflows and a very complex...
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Loyalty, Operations
Tonic just went live at our last clinic; it wasn’t live before because we needed other languages....
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Loyalty, Value
Tonic is costly, but R1 RCM has been a wonderful vendor. We are now to the point where they will...
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Product
Tonic’s ease of use is so much better than other solutions. Tonic makes things a lot better. What...
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Commentary Summary
Comment Type Breakout