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C/S Enterprise Medical Record v.5 and v.6 Commentary
Filtered view: (Small - 1-150 Beds)

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Coray Tate
Research Director
KLAS Research Director - Coray Tate
 
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User Commentary

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Manager

Relationship, Operations

With MEDITECH, we don't know about anything that is coming unless we read it in the vendor's...

Apr 2024
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Director

Relationship, Product

MEDITECH has done well with promoting interoperability and making sure we are meeting federal and...

Apr 2024
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Manager

Value

We pay a lot for MEDITECH's system. Users buy the product, and whenever they need a solution for a...

Apr 2024
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Manager

Relationship

MEDITECH's support has started using a system for all of their tickets called Circle. I am not...

Apr 2024
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Director

Relationship, Value

If we have to escalate something to MEDITECH's support people, those people will usually follow...

Apr 2024
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(0)
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Director

Product

Something that works for us is that within MEDITECH, we have an eChart. That is a legal record, and...

Apr 2024
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Director

Product

The recent upgrade we did was probably one of the smoothest ones we have had in a while. From an EHR...

Apr 2024
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(0)
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Director

Relationship

MEDITECH could have better support. If we have an issue, we put in a ticket, but we might wait days...

Apr 2024
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(0)
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Director

Loyalty, Product

If we were to do an upgrade or a conversion, we would probably go straight to the Expanse suite...

Apr 2024
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Director

Product

We are a few big versions behind, and MEDITECH has taken the liberty to go through and put more...

Apr 2024
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Director

Value

We pay a flat fee for support and maintenance, so we don't get nickel-and-dimed. We pay a lump sum...

Apr 2024
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Nurse

Relationship

Concerning problems with MEDITECH, we have people that we work with there. Anytime I have called any...

Mar 2024
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Nurse

Product

The product is easy to use, especially since I have been exposed more and more to another solution....

Mar 2024
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(0)
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Nurse

Relationship, Product

MEDITECH does a lot of updating to keep us as current as possible. We don't have a lot of problems...

Mar 2024
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(0)
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Nurse

Culture, Loyalty

We have a wish list of things with MEDITECH, and some of our wishes are to move the product up to...

Mar 2024
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Director

Relationship, Product

The system doesn't interface with many of our other products, and it is not up-to-date with the...

Nov 2023
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Director

Relationship

On the side of acute care, we have seen reasonable improvements. MEDITECH has made some changes to...

Jul 2023
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Director

Product, Value

The system is very easy to use. I have used several EHRs in my career, and I can only think of one...

Jul 2023
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Director

Culture, Relationship

I have heard stories of MEDITECH not keeping their promises in the past. But MEDITECH has changed...

Jul 2023
||
(0)
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Director

Culture, Value

In v.6 of the product as well as in the Expanse suite, we pay for just about everything. We don't...

Jul 2023
||
(0)
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Director

Relationship

The current representative that comes out and does materials management for our MEDITECH as a...

Jul 2023
||
(0)
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Director

Operations

The vendor has improved their implementation services. MEDITECH uses a product called MedPower,...

Jul 2023
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(0)
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Director

Culture

When MEDITECH is selling the product to people, the vendor is selling a Cadillac and all of the bits...

Jul 2023
||
(0)
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Director

Operations, Product

Typically, the updates are very stable. The problem is that we are dependent on reading the...

Jul 2023
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(0)
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Director

Loyalty, Relationship

There are some things in the product that the vendor can work on. MEDITECH is working toward the...

Jul 2023
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Director

Relationship

The support is getting better. MEDITECH doesn't have a lot of experts with their old products....

Jul 2023
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(0)
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Director

Loyalty, Value

One of our leaders says the product costs way too much money, but one of the other leaders says it...

Jul 2023
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(0)
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Director

Loyalty, Operations

One thing the vendor needs to work on is their ability to implement things for facilities with...

Jul 2023
||
(0)
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CIO

Loyalty

The system's ease of use is low, especially for anybody born after 1990. We have been stagnant for...

May 2023
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CIO

Product

MEDITECH meets the needs of our hospital. The biggest win is that MEDITECH technology serves as our...

May 2023
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(0)
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Director

Loyalty, Operations

We have learned things along the way, and if I could go back, I would make sure that we were...

May 2023
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(0)
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Director

Operations

We need a bit more ongoing training. I think about different ways of doing things, but we don't know...

May 2023
||
(0)
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Director

Product

I wish it were easier to pull data. The data is in the system, but it is hard to get the data back out....

May 2023
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