Enterprise Medical Record 6.x and Expanse (Global) Commentary
Filtered view: (Europe - UK / Ireland)
Subject Expert
Everton Santos
VP of Engagement
Commentary Summary
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User Commentary
Relationship, Product
We have worked well with MEDITECH to do what we need to do, and things have probably been more...
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Relationship, Product
MEDITECH has strong ongoing relationship management and response times to our needs. Something I...
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Relationship, Product
I would like the vendor to develop a way for there to be direct patient engagement through the app...
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Loyalty, Product
We can’t move Expanse Acute Care EHR to the cloud because the vendor won't support that unless we go...
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Relationship, Operations
MEDITECH is not always good at adapting to different requirements. They stick to their own timeline....
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Product
The things that stand out most about the product are its flexibility, comprehensive design, and...
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Relationship
To improve our experience as a customer, the vendor should prioritize accelerated investment in road...
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Product
Key opportunities for product improvement include modernizing the user with a particular emphasis on...
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Relationship
MEDITECH's value lies in the reliability of their solutions, their provider-friendly customizations,...
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Loyalty, Operations, Product
We are still learning how to actually use Expanse Acute Care EHR. We have quite a few data-quality...
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Relationship, Operations, Product
MEDITECH’s support around the go-live was very good. But the jury is still out on some of their...
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Culture, Loyalty, Product
We are using a clinical coder that MEDITECH recommended. It doesn't work very well. It is too slow....
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Operations, Product
I would recommend MEDITECH. People need to know that MEDITECH's business model is that we build the...
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Product
We have a long way to go before Expanse Acute Care EHR’s functionality meets all our needs. The...
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Loyalty
Getting into the system has been hard, but I would buy Expanse Acute Care EHR again. We are still...
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Relationship
The people we work with at MEDITECH have been empowered to solve our problems to some extent. There...
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Loyalty, Product
We are on a journey with outcomes. A struggle we have had with MEDITECH is getting data out of the...
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Relationship, Product
The solution has been good. It is pretty much meeting all of our needs at the moment. We have had...
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Product
The solution meets most local needs. There are still some areas where it falls short around being...
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Relationship
We are a longstanding customer of MEDITECH. We always feel like we have to bring things to...
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Loyalty, Product
We are on an older version of the system, but the system looks dated and old. It isn't as stable as...
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Relationship
We have regular catch-up meetings between MEDITECH's executive teams and our teams. Those...
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Product
We had a recent usability survey that said that most people find the system to be easy to move in...
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Value
MEDITECH's system is one of the cheaper EMRs, and that means that its ROI is easier to see. It isn't...
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Loyalty
We have a strategy to collaborate more with organizations in our region, including aligning towards...
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Relationship, Value
Enterprise Medical Record 6.x is cheap as chips. What we get for what we pay is phenomenal. Also,...
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Product
We want improved integration. The system is difficult to integrate with.
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Relationship
The vendor engages with us well to support us, and the system is really user-friendly for our end users....
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Loyalty, Product
We have been live with this system for a while, and we are using it effectively. It has been a...
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Relationship
We have a UK base now for MEDITECH, so the challenge we have is with the service desk team. Their...
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