Patient Connect Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
KLAS VP of Engagement - Adam Cherrington
 
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User Commentary

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Director

Operations

Patient Connect had an easy road map to get it onboarded. MEDITECH had knowledgeable people on the...

Dec 2025
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Director

Culture, Relationship

Our account manager from MEDITECH is extremely good. Whenever we ask for something or have problems,...

Dec 2025
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Director

Product

Patient Connect is probably one of the best products we have ever seen from MEDITECH. We are...

Dec 2025
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CFO

Product, Value

Patient Connect has helped with our high no-show rates because people used to schedule some...

Dec 2025
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CFO

Operations

Training isn't something that MEDITECH does well. It would be beneficial if there were routine...

Dec 2025
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Analyst/Coordinator

Culture, Operations

It would be good if MEDITECH could have some training. They don't provide any training. There is no...

Nov 2025
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Analyst/Coordinator

Product

I would recommend Patient Connect because that is what I’m using, but it is tricky because I haven't...

Nov 2025
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Analyst/Coordinator

Relationship

The executive on the account is wonderful, and I have to work with this person frequently because my...

Nov 2025
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Analyst/Coordinator

Relationship

Right now, I have to log a ticket with MEDITECH when we need messages changed, and the vendor takes...

Nov 2025
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Analyst/Coordinator

Product

I would like to see Patient Connect and the patient portal talk better with each other. There is...

Nov 2025
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Director

Product

Patient Connect is a good product, and it works well with MEDITECH’s EHR. We use Patient Connect...

Aug 2025
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Director

Product

The reaction of our patients to Patient Connect was very positive. Our end users have the ability to...

Mar 2025
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Director

Relationship

We would like more access to experts for Patient Connect. We have to ask MEDITECH, and MEDITECH asks...

Mar 2025
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Director

Product

We got Patient Connect to contact the patients and to encourage them to let us know whether they are...

Mar 2025
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Analyst/Coordinator

Relationship

The connection through MEDITECH is awesome. They made sure that we had everything we needed. When we...

Mar 2025
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Analyst/Coordinator

Relationship, Product

When we got an update for Patient Connect, we actually didn’t even know we got an update. It was...

Mar 2025
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Analyst/Coordinator

Product

We find Patient Connect to be very helpful. It has been excellent, but we have had a couple of...

Mar 2025
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CIO

Relationship, Product

Sometimes, our patients have issues with getting connected to the Patient Connect portal, so they...

Mar 2025
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Director

Culture

MEDITECH is doing the best that they can. There are probably misunderstandings or misrepresentations...

Feb 2025
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Director

Operations

MEDITECH doesn't make the training super easy to find for even an informaticist. There is not an...

Feb 2025
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Director

Product

We don't have a lot of downtime with Patient Connect, so MEDITECH does a good job of keeping...

Feb 2025
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Director

Product

What we see is what we get with Patient Connect, and I haven’t seen anything new for the solution.

Feb 2025
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Director

Operations, Product, Value

Once we get the patient set up in Patient Connect, the patient loves it, but it is a bit of work for...

Feb 2025
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Director

Operations

We did some training for Patient Connect, and that training was pretty good, but there were some...

Feb 2025
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Director

Culture, Value

Patient Connect has an all-inclusive platform, so there haven't been any additional charges for anything....

Feb 2025
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Director

Relationship, Product

We haven't really had issues with Patient Connect where we have needed MEDITECH to do anything. That...

Feb 2025
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Director

Operations, Product

Patient Connect works pretty well. Overall, we don't get a lot of questions about it. It is pretty...

Feb 2025
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Director

Loyalty, Product

Patient Connect is important to us when it comes to interoperability, and it has worked well. I...

Feb 2025
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