Eldorado Core Claims Solutions (Regional - West) Commentary
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Subject Expert
Mark Allphin
Vice President of Sales
Commentary Summary
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User Commentary
Product
HEALTHpac is an older system, but it gets the job done. Even though it is older, it has a lot of...
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Relationship
With HEALTHpac, there are a lot of things we can do in terms of getting things set up. The people...
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Operations
We did some internal training for HEALTHpac. If anything newer comes out that we need to do training...
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Product
We have concerns about HEALTHpac's back end. I have heard those concerns more secondhand because I...
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Product
HEALTHpac is an older system, so it has some limitations. We can't plug APIs into it, or if we can,...
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Operations
If we need training and ask for it, Mphasis will provide it. However, the vendor could be better. We...
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Relationship, Product
When Mphasis rolls out new releases, they aren't providing known issues that already exist or that...
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Relationship, Product, Value
Javelina works and has a lot of pros, but it has a lot of cons too. There are always things wrong...
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Relationship
Anytime we submit a ticket to Mphasis, their number-one response is always that our issue is invalid...
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Relationship
Mphasis has lost a lot of good people. We deal with different developers and support staff members,...
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Loyalty, Product
We looked at Mphasis' 1099 module, and we found that the tool wasn't going to be useful. The vendor...
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